HDFC Bank Complaints & Reviews

Today on receipt of my fastag i logged into my account and to recharge the wallet with rs.500.00 through my hdfc credit card at getprepa. I also got a message from the bank that the amount that i have spent that much money. To my surprise it is not reflected in my wallet and my wallet balance is the same as it was before i recharged. This type of errors and miscommunications or wrong information is very common with this site. I have high regard to hdfc bank and this type of lapses are least expected from such a professional banker. Hope they resolve the issue at the earliest and see this thing are not repeated to much of the customers discomfort and angry.

Hdfc bank — hdfc fastag - not delivered

I applied for fastag on 12th november with application id hfr362495, wallet was created on 23rd november. Have not received any response from the fast tag team regarding the delivery status. I tried to contact customer care where there is no small bit of response from them and which is really frustrating customer like me, please i expect the acknowledgement for this complaint either from hdfc or from fast tag department before going to next level.
The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. Gadkari sir.. Please defer the fasttag implemenation considering the issues we are facing with the banks in getting the fasttag delivered

Had applied for fastag and received the message of cutomerid and wallet id created on nov 30. But till date have not received the card - no further communication.
The helpline number is forever busy, not been able to connect at all.
Appl ref # : hfr587756
Customer id :[protected]
The tag has been mandated for dec 15 but looks like the service providers like hdfc are not able to manage the load.
Need an update on the status of the application.

I have submitted fastag application but did not recevied any acknowledgement from the hdfc, it was mentioned you will receive a pdf form to your registered email but did not recevied that one as well.

Unfortuantely i have not save screenshot of the web page, on which application number is mentioned.

Can some one please help me here.

My vehical registration number is mh-14-dx-5420

My name is shreeya pandya, my hdfc account no. [protected].

I have an saving account in hdfc bank arera colony, bhopal (M. P.) branch

When i checked my account statement, i see the transactios of rs 477.36 deducted from my bank account in the name of inter-brn cash chg incl gst 301119-mir[protected].

I tried calling the telephone banking but there is no options to speak to customer care.

I am surprised to see how the nationalized bank do such things without prior information to customer. Also this is too big a amount to charge.

Applied for fastag with reference number hfr889699 on 4th dec 2019 through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. The representative will connect with you soon, however till date no one has contacted me. There is no such update. The contact number provided is continuously busy. Please look into it and inform me the same. I am a loyal customer to hdfc bank for more than 10 years.

My account no [protected] Malav seeds pvt ltd we apply for fast tag we recd last massage Dear Customer, your FASTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. HDFC Bank Limited
But yet today not recd physical pls tell me about it फ़ास्ट टैग आज दिन तक नहीं मिला हे pls बताए केसे मिलेगा आप के हेल्प्लायन no लगातार बिज़ी आते हे

Dear hdfc bank,

I have applied online for fast tag for 3 cars in nov as per mine customer id is[protected] and fastag application number is hfr658747.

Till the date i have not received my fast tag and we are not able to reach your fastag customer care number not any email response from hdfc bank.

I am holding accounts in hdfc bank from last couple of years and never seen such a bad service

Kindly please send our fastag asap and please update status with courier details to enable us to track the same

Thanking you

Kapill shoor
Jalandhar (Punjab)

Hi,

I took insta jumbo loan 2 months back of ₹ 420000 and paid all dues before my first emi. I want to get the noc letter and the customer service team is not providing me that.

Its really very bad to treat customers like this amd ignoring customers request and disconnecting my call atleast 10 times. My loan number end with 7282

I would definately change my bank if this cant be fixed.

Please look into the matter and help.

Prashanth

I had received the below said mail from [protected]@hdfcbank.net. Confirming that my application number hfr424699 has been processed and fastag has been issued on nov 23, 2019 but till date i am yet to receive the tag, i have been tring to reach the customer care number but that doesn't work.. Please help on priority and advice what should i do. Not to mention i am a preferred customer of hdfc bank

K mahidar
[protected]
[protected]@gmail.com

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regards,
Hdfc bank

Applied for fastag with reference number hfr862857 on[protected] through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. There is no such update. Please look into it and inform me the same. I am a loyal customer to hdfc bank from 10 years and hope up it gets resolved soon.

I have applied for fasttag on 1st dec 2019 and i have received my wallet id and customer id on 6th dec 2019, and same day also received a message saying "fasttag has been successfully recharged for rupees 300" with a transaction id. But still i havenot received the fasttag.
I have checked the online status, it says the tag status, shipment status are still pending.

Kindly let me know my fasttag status about when will i get my fasttag, courier details etc.

I have tried reaching the customer care number but always engaged. Whenever i dial customer care number it is engaged / currently busy.

Please help
-sb

I have applied for hdfc fastag online and submitted all necessary documents as well as fees online on 29th november 2019. My application reference number is hfr771873.
It has been 13 days since i have submitted my application, but i have not received fastag. (Supposed to be received in 07 days).
Please kindly update my application status.
I tried to call [protected] relentlessly, but the number is always busy.

Application approved on 30th nov, received sms saying:
- the fastag has been issued successfully
- customerid[protected] and wallet id was given
- the wallet was re-charged
- the card would be dispatched in 4 working days. Wallet has been re-charged and the fastag

Its 11th december now - and still no sign of the fastag. Have been trying the customer service numebr[protected] and the constant message is that the number is busy. No email address provided so that a complaint can be lodged.

Can someone at hdfc pls let me know the current status of my fastag? This is absolutely pathetic customer experience from hdfc

I am a customer of hdfc for the past 12 years and have applied for a fastag. The application no. Is hfr888800. I have made payment of rs.500 including the issuance fee. I have not received the application pdf in email box nor received any communication in this regard. I have tried reaching the support number [protected] but none ever answers the call.

Request the team to please help resolve this as soon as possible.

I had created my account on 30th november, 2019 to obtain fastag well in time but it's been 11 days since then i don't have any clue about my fastag application.
I had even paid inr 500 advance while putting up my applicaiton.

I received my id :[protected] information through sms but that's all!

What about my fastag card and your toll free number & quick help number are rubbish and completely fake!!
I'm unable to understand how a reputed bank like hdfc could organize such fraudulent.. Taking undue advantage of govt. Steps to ease traffic!!

Even i'm not able to login through my id & password, that's disgusting!!

I have applied for fastag on 5th december 2019. Still it is not delivered. Neither it is showing any status
I am not bale to connect to their customer care. I need it as i travel via toll plazas. Please help me to know the status of it.
I am neither receiving any email from them.
My application number is hfr903704 applied on 5th december 2019.

Thank you

Hi,

Today, 09 dec 2019, rs 177 had deducted from my hdfc account. When i checked the deduction the detail is showing there as "3rd party cash txn inc gst 031219-mir[protected]". I am not aware about this deduction? Why the account has been deducted on such an amount without informing to the customer? Please help to resolve my issue

Regards,
Rakeshroshan panda

Hdfc bank's fast tag that i applied on 28 nov 19 and payment made on same. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist/working. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Hdfc bank only issue customer id and wallet id.

Mob no : [protected]
Car reg no: hr 51 bc 6517
Mail id: [protected]@gmail.com

I have not received my fasttag sticker yet.
It will be very helpful if you please let me know when i will receive my fasttag sticker.

Fastag application ref number: hfr595421
Fast tag customer id is[protected]
Date of application[protected]

The customer care number provided by hdfc is not reachable.
Even not getting any response from the email id hdfc provided

If hdfc can not provide the fasttag by 15th december then i have to pay fine.
So will hdfc take responsibility to replay the fine?
If they can not deliver fastag they why they are mentioning that it will be delivered in 7 days while taking application?

Please look into this issue and provide my fastag.