HDFC Bank Complaints & Reviews

Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap. Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap

HDFC Bank customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201011

I have been struggling like anything in hdfc bank to delink my credit card frm my saving account as need to. Clise my saving account as a reason worst customer. Care and response. Local home branch at chander nagar ghaziabad says they dont know anything and have to contact customer care only customer care says to visit home branch and after. Persusion takes the request but till date no action taken. It's really frustrating with such pathetic and inequate staff who are not aware of anything.

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Address: New Delhi, Delhi, 110059

I have applied for fastag online and paid 500 charges by debit card although i have received confirmation sms on december 7 2019 but after that there's no update on the status of my application, neither there's any customer support service available, being a hdfc bank account holder when i talked to my relationship manager even he's helpless to provide any information regarding this,

HDFC Bank customer support has been notified about the posted complaint.

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Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com along with your concern and the transaction details for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by Harmindersembi Email id is not correct

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Address: Pune, Maharashtra

Hi, i purchased car in june 2018. I applied fastag at that time and i received the same as well. But i didn't receive welcome mail contains wallet id to login and recharge the fastag account. I'm trying to call customer service number[protected] is always busy. I tried minimum 20 times in last few days but call doesn't pick up by anyone from other end.

Can someone help how to retrieve wallet id to proceed recharging fastag?

Feb 21, 2020

Complaint marked as Resolved

Company didn't take any step to resolve the complaint. Also the email address provided by the company was wrong. By chance someone has finally picked up call after minimum 50 tries, and I could find information I was looking for.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by Nikhil Jasani Hi the email id you mentioned is wrong. [protected] is not valid in email.

Dec 20, 2019

Updated by Nikhil Jasani Can you please provide correct email id for complaint and resolution?

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Applied for HDFC Bank Fastag online on 04.12.2019. As per the site, the Fastag will be delivered within 7 days from the date of payment. Payment of Rs 500/- made. Even after 7 days no status is available about my payment or dispatch status. Even customer care is also not knowing the status on 5th day. Now they have stopped attending the calls on 24x7 customer care number. It is highly embarrassing from such a reputed service provider which is not expected. Fastag Application reference number is HFR900451.

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Hi hdfc team, i have purchased fastag online on 30th nov and it has been mentioned that in 7 days it will deliver but so far no delivery of physical fastag, kindly update when will it be delivered. Reference number - hfr817635.
On 7th dec, got wallet login details but so far physical fastag is not received. Appreciate quick update and timely resolution

Dec 18, 2019

Complaint marked as Resolved

Today received FASTAG.

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by Anuka Chatterjee HDFC team please update.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Anuka Chatterjee HDFC Bank as you are not delivering Physical Fastag so I have raised concern in Consumer-court. Hopefully now you will share Fastag physical sticker delivery details.

Dec 13, 2019

Updated by Anuka Chatterjee Need the physical sticker urgently else will be taking legal option against poorest quality and denial of service from HDFC Bank.

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M

Muni Prabaharan

from Chennai, Tamil Nadu

Dec 11, 2019

Hello, the issue here too. Even I sent an email to HDFC Board of Directors, but no response yet. What we need to understand here is, it is new way of their business model, having â‚¹300 * no of cars in India = Total X into their bank as deposit. So they will use it for their rotation purpose. They’re cheating us through this system. I applied it on Nov 22nd. But not yet received it.

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Anuka Chatterjee

from Bengaluru, Karnataka

Dec 12, 2019

HDFC bank, we need immediate resolution as you have collected the money but not providing physical tag in mentioned timelines and due to that we will be bound to pay fines. This behavior is not acceptable.

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A

Anuka Chatterjee

from Bengaluru, Karnataka

Dec 13, 2019

HDFC team, awaiting quick update for above mentioned issue.

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Address: Bangalore, Karnataka, 560095

I have purchased fastag via hdfc bank on 27/nov/2019, i have got a message hdfc saying that "your fastag wallet has been created! The card will be dispatched in 4 working days on 30/nov/2019". Unfortunately, i have not received the fastag and customer service number "[protected]" always unreachable.

My fastag details:
Wallet id :[protected]

Requesting you to help in resolving the same.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: 560068

Hi - have ordered 2 fastag on 10 nov believing hdfc but after raising complaint here had received for one of my car on 3-Dec, In spite of requesting on the same request till now no answer/reply has been posted. HFR352810 is my reference number. Again the contact contact number is never answered. Now with 15-Dec as the new deadline and how come the second car can be driven or crossed the TOLL. Weird to see such negligence can be sited by HDFC bank by forgetting to dispatch the second Fastag even after adding the second car to my WALLET. And ignoring query on top of my previous request is gain unprofessional.

TagID has been already generated but yet to receive.

Twice the amount to be charged on toll if not paid by fastag and i cannot do that for my second car, it is going to give us a bad experience from a bank.

Thanks

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Zubin
HDFC Bank Customer Assistance

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Address: Flat no. A1-1007, Swapnapurt, Handewadi, Pune, 411060

I have ordered fastag online on 27th November 2019 by making the payment of 500 Rs. however, the payment has been debited but there is no currier tracking number received. Kindly update when I will get the Fastag.
The Fastag is expected to deliver after 7 working days after the payment made however, I have not even received currier tracking number or any confirmation whether the fastag to be received to not.

Kindly deliver my fastag ASAP as I have to travel frequently and it is now mandatory.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked at our end and note that the payment towards your FasTag Application vide Application Number: HFR586179 was unsuccessful. Your FasTag Application is therefore not processed. For any assistance or clarification, please contact the 24X7 FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Dear Sir, I received mail from your side regarding the issue of FAST TAG with Customer Id is[protected] and Wallet Id is [protected] , but i didnt received the FAST TAG physically, I tried to condact you through phone, but failed to connect the customer care, Hence i request you to do need full to settle the issue,
thanks and regards
abhialsh a
[protected]

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Address: Building 1, Gachibowli, Hyderabad, Andhra Pradesh, 500072

It has been a while since i requested for fastag everything is ready and set but they are not sending the fastag even the account and fastag are created. I didn't expect this from HDFC else would have taken the tag from somewhere else but i also had to buy another tag from other place too. And the customer care number [protected] worst that i have seen you keep on trying 24hrs only music comes and money will be deducted from balance they won't pick your call i have tried a week and they picked it finally but it is of no use when i ask for the tag they say it will be dispatched if i ask when not sure can you call us after 3 days and when you try to call after 3 days they will not pick your call.

If HDFC Fastag is not able to provide service better to stop instead of wasting our time your branding.

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Address: Brookefield, 560037

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, top up 200 & issuance fee 100 amount). The reference number of the application is HFR01038386. I have uploaded registration copy and made the payment. after that, i didn't receive any email or SMS from hdfc bank.
i tried to call hdfc bank toll free 50 times. I am with HDFC bank with more than 8 years. Please help me to resolve this issue ASAP.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share your registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by johnde1981 Hi Anay,
thanks. What is meaning [protected] in email address ? should i need to replace with hdfcbank?

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K

Koppolu sudarsana rao

from Hyderabad, Telangana

Dec 13, 2019

My application no is hfr822127 i did not receive the fastag

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Hello Team,

Since paying the amount of Rs. 500, I haven't received any email that the application has been received. The service contact number is busy round the clock despite trying for repeated attempts. Not sure if this is a working number.

Reference # - HFR974100

When will I be able to get an update from the team?

Request to have an update urgently.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Palakkad, Kerala, 678634

I have applied online for hdfc fastag i paid 500 rupees on the time of apply still i have not recieved the fastag no information regarding i demanding refund i dont need this type of fastag.i really disapoint with whole hdfc i am sure i am not interesting bring anybcustomers to this firm i am liking to withdarw my allnrrlationship with hdfc
Really really disapointed

Jan 27, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 560035

I applied for fastag from HDFC bank on 24th of November. Money got deducted from my account.
HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far.
Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag.
Being such a big enterprise, how can they let down their customers after taking the money. They have to give us a tracking number to track the status of the fastag.

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Address: 6755 st no 3 manjeet nagar, Ludhiana, Punjab, 141007

Applied for fast tag app ref no HFR900121 ON 4-12-19

Neither received any fast tag or any response from bank no status update no application received not any help from customer care

hdfc fast tag assured to provide fast tag with in 7 days but ist been seven days already and i don't even know that my application is registered rejected ot even processed yet

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I had applied for a fast tag on 27 november, reference no: hfr649437. I got this sms from hdfc "dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited" on 30th november. I am yet to recieve the card.
I am repeatedly sending mails to hdfc complaint mail ids, am not getting any reply. I could not contact them on customer service number also.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by mridulavinod I have been trying to contact the customer care number given in your fastag pages. The mobile numbers are not available and the toll free number is always busy. Do you have a mail id

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Address: Bangalore, Karnataka, 56012

I have called bank several times and no proper response at all. My account balance shows as available balance in positive and account balance in negative. 9k is on hold. Without any reason. My bank account no. [protected].
I tried depositing several times and all the times money got deducted from the account without any reason.

Kindly resolve the same.

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that there are no hold funds marked to your account. Request you to write to us at http://bit.ly/34gix01 for any assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh, 201001

I have requested for Fastag on 25 Nov 2019, till date I didn't received.
The toll free number provided on page is always busy.
Can you please help to provide my Fastag ASAP.
Abhishek

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Address: NO 31 CHETHAN CIRCLE ANDHRAHALLI MAIN ROAD PEENYA 2ND STAGE BANGALORE, 560091

My wallet id is [protected]

My customer id is[protected]

My vehicle no : ka04mt0835

I received the mail on 6th dec 2019 mentioning that fastag is been issued successfully, but till now i have not received my fastag physically to my address.

My address is no 31 chethan circle andhrahalli main road, peenya 2nd stage, near sushruthi bnak, bangalore-560091

Kindly let me know how to track my fastag dispatch details.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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M

Muni Prabaharan

from Chennai, Tamil Nadu

Dec 11, 2019

If they’re able to reach the FASTag team, then what the purpose they are reaching you?

They’re not listening our issue. Big drama is happening behind FASTag at HDFC.

HDFC Bank Complaints & Reviews

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