HDFC Bank Complaints & Reviews

Applied for fastag with reference number hfr889699 on 4th dec 2019 through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. The representative will connect with you soon, however till date no one has contacted me. There is no such update. The contact number provided is continuously busy. Please look into it and inform me the same. I am a loyal customer to hdfc bank for more than 10 years.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by S_Saurabh How to reach out the Fastag team directly as the phone number is constantly busy.

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Address: 452009

My account no [protected] Malav seeds pvt ltd we apply for fast tag we recd last massage Dear Customer, your FASTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. HDFC Bank Limited
But yet today not recd physical pls tell me about it फ़ास्ट टैग आज दिन तक नहीं मिला हे pls बताए केसे मिलेगा आप के हेल्प्लायन no लगातार बिज़ी आते हे

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Santosh ora आज 4 दिन हो गए कोइ जवाब नहीं बिना फ़ास्ट टैग हाइवे पर नहीं जा पा रहे हे pls तुरंत action ले

Dec 17, 2019

Updated by Santosh ora Thanks recd just courier

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Address: 385 Guru Tegh Bhadur Nagar , Jalandhar (Punjab, Jalandhar, Punjab, 144001

Dear hdfc bank,

I have applied online for fast tag for 3 cars in nov as per mine customer id is[protected] and fastag application number is hfr658747.

Till the date i have not received my fast tag and we are not able to reach your fastag customer care number not any email response from hdfc bank.

I am holding accounts in hdfc bank from last couple of years and never seen such a bad service

Kindly please send our fastag asap and please update status with courier details to enable us to track the same

Thanking you

Kapill shoor
Jalandhar (Punjab)

Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to click on https://bit.ly/2Lzhyn3 to submit details such as the date of application, registered mobile number and vehicle registration number. Please mention reference number FB[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Banneghatta Main Road Bangalore -83, 560083

Hi,

I took insta jumbo loan 2 months back of ₹ 420000 and paid all dues before my first emi. I want to get the noc letter and the customer service team is not providing me that.

Its really very bad to treat customers like this amd ignoring customers request and disconnecting my call atleast 10 times. My loan number end with 7282

I would definately change my bank if this cant be fixed.

Please look into the matter and help.

Prashanth

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2019

Updated by Prashanth Dage Nagaraj 7382 Loan Number

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your feedback and assure you that same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

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Address: Velacherry, Chennai, 600042

I had received the below said mail from [protected]@hdfcbank.net. Confirming that my application number hfr424699 has been processed and fastag has been issued on nov 23, 2019 but till date i am yet to receive the tag, i have been tring to reach the customer care number but that doesn't work.. Please help on priority and advice what should i do. Not to mention i am a preferred customer of hdfc bank

K mahidar
[protected]
[protected]@gmail.com

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regards,
Hdfc bank

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected].

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by Mahidark Dear Anay

I understand that it will take 7 - 10 working days but 15 working days have passed. Request you to act on priority as you must be aware of the inconvenience that i will have to go thru from 15/12/19 onward's, .

warm regards
Mahidar

Dec 16, 2019

Updated by Mahidark Dear HDFC Team

I am yet to get this resolved, it has been more that 3 weeks the application was made. Request you to revert please, your helpline number is also not working. / answered

Mahidar

Dec 19, 2019

Updated by Mahidark Dear HDFC Team

Requesting you for an update on the status please.

Mahidar
[protected]

Dec 27, 2019

Updated by Mahidark Team HDFC

Please respond as i have no updates till date. Regret why i have opted to get the tag from YOU

Mahidar
[protected]

Dec 31, 2019

Updated by Mahidark Hi

Can anyone please respond and update on the tag status .

Mahidar

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Applied for fastag with reference number hfr862857 on[protected] through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. There is no such update. Please look into it and inform me the same. I am a loyal customer to hdfc bank from 10 years and hope up it gets resolved soon.

Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 15 working days. The delay is due to the exceptional surge in applications received from customers.

We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

I have applied for fasttag on 1st dec 2019 and i have received my wallet id and customer id on 6th dec 2019, and same day also received a message saying "fasttag has been successfully recharged for rupees 300" with a transaction id. But still i havenot received the fasttag.
I have checked the online status, it says the tag status, shipment status are still pending.

Kindly let me know my fasttag status about when will i get my fasttag, courier details etc.

I have tried reaching the customer care number but always engaged. Whenever i dial customer care number it is engaged / currently busy.

Please help
-sb

Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Ludhiana, Punjab, 141013

I have applied for hdfc fastag online and submitted all necessary documents as well as fees online on 29th november 2019. My application reference number is hfr771873.
It has been 13 days since i have submitted my application, but i have not received fastag. (Supposed to be received in 07 days).
Please kindly update my application status.
I tried to call [protected] relentlessly, but the number is always busy.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 10-15 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: 560064

Application approved on 30th nov, received sms saying:
- the fastag has been issued successfully
- customerid[protected] and wallet id was given
- the wallet was re-charged
- the card would be dispatched in 4 working days. Wallet has been re-charged and the fastag

Its 11th december now - and still no sign of the fastag. Have been trying the customer service numebr[protected] and the constant message is that the number is busy. No email address provided so that a complaint can be lodged.

Can someone at hdfc pls let me know the current status of my fastag? This is absolutely pathetic customer experience from hdfc

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 13, 2019

Updated by singlav The email address you have mentioned is incorrect - I dont think you can have brackets in the email address. Can you pls check the email address and send it again?

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I am a customer of hdfc for the past 12 years and have applied for a fastag. The application no. Is hfr888800. I have made payment of rs.500 including the issuance fee. I have not received the application pdf in email box nor received any communication in this regard. I have tried reaching the support number [protected] but none ever answers the call.

Request the team to please help resolve this as soon as possible.

+1 photos

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Ambala, Haryana, 133004

I had created my account on 30th november, 2019 to obtain fastag well in time but it's been 11 days since then i don't have any clue about my fastag application.
I had even paid inr 500 advance while putting up my applicaiton.

I received my id :[protected] information through sms but that's all!

What about my fastag card and your toll free number & quick help number are rubbish and completely fake!!
I'm unable to understand how a reputed bank like hdfc could organize such fraudulent.. Taking undue advantage of govt. Steps to ease traffic!!

Even i'm not able to login through my id & password, that's disgusting!!

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411041

I have applied for fastag on 5th december 2019. Still it is not delivered. Neither it is showing any status
I am not bale to connect to their customer care. I need it as i travel via toll plazas. Please help me to know the status of it.
I am neither receiving any email from them.
My application number is hfr903704 applied on 5th december 2019.

Thank you

Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 752066

Hi,

Today, 09 dec 2019, rs 177 had deducted from my hdfc account. When i checked the deduction the detail is showing there as "3rd party cash txn inc gst 031219-mir[protected]". I am not aware about this deduction? Why the account has been deducted on such an amount without informing to the customer? Please help to resolve my issue

Regards,
Rakeshroshan panda

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Faridabad, Haryana, 121002

Hdfc bank's fast tag that i applied on 28 nov 19 and payment made on same. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist/working. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Hdfc bank only issue customer id and wallet id.

Mob no : [protected]
Car reg no: hr 51 bc 6517
Mail id: [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by Rajdeep Kumar Bhagat Dear Sir,

Refer the attachment, we have already given to bank on the mentioned mail ID.

But i have not got not positive response.
Pls do needful.

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I have not received my fasttag sticker yet.
It will be very helpful if you please let me know when i will receive my fasttag sticker.

Fastag application ref number: hfr595421
Fast tag customer id is[protected]
Date of application[protected]

The customer care number provided by hdfc is not reachable.
Even not getting any response from the email id hdfc provided

If hdfc can not provide the fasttag by 15th december then i have to pay fine.
So will hdfc take responsibility to replay the fine?
If they can not deliver fastag they why they are mentioning that it will be delivered in 7 days while taking application?

Please look into this issue and provide my fastag.

Dec 11, 2019

Complaint marked as Resolved

Issue has not been resolved then why this is marked as resolved?

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2019

Updated by chaksuma Issue has not been resolved, so why this is marked as resolved?

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by chaksuma Hi Anay,

I have sent mail to fastag.[protected]@insolutionsglobal.com with all required details asked by you for my REF# HFR595421.

Thanks
Suman Chakraborty

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected].

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by chaksuma Hi Zubin,

1. It's already 14 working days still I have not received the tag

2. Even on 4th decmber I had received message that the tag will be dispatched in 4 working days.
Now even after getting that message it's 7 working days still no tag has been dispatched.

3. the customer care number is never recahable.

So apart from getting same reply (which you also provided) nothing has been done by HDFC from last 14 working days .

So instead of giving same format reply, please provide me correct information when I will receive my TAG.

Dec 13, 2019

Updated by chaksuma Can you please update when I will receive my fastag

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A

Alvin Fernandes

from Mumbai, Maharashtra

Dec 11, 2019

I applied for fasttag reference no hfr888612 on 4 th december have not received any revert or tag till date. Money was deducted from my account. Tried calling customer service your fasttag customer service number. It keeps playing music. Yesterday I had that music playing for more then 4 hours..yes u heard it right. I no longer require your service, kindly request you to refund my funds.

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Address: Sharda Vihar Colony Abohar, Fazilka, Punjab, 152116

I have applied hdfc fastag on 26-nov-2019 through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The order was placed and fastag was created with fastag customer id is[protected] and wallet id is [protected] and transaction reference number is [protected] (Of 300 inr). I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update after 15 days till now.

There is no way to contact hdfc fastag guys as the customer care number ([protected]) given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to click on https://bit.ly/2Lzhyn3 to submit details such as the date of application, registered, mobile number and vehicle registration number. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

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Address: Agra, Uttar Pradesh, 282001

I applied for the hdfc fast tag card online. Application no hfr941664. Payement of 500 had been done by me. No information about the fast tag has been recieved. Also no conformation or pdf file has been recieved by me on email. I uploaded all the needed document according to the need of the hdfc fast tag services. Please resolve my problem as fast as possible as your compaint no is not useful.

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2019

Updated by Vishwas Kansal Hdfc fast tag complaint is totally ###.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 11, 2019

Updated by Vishwas Kansal No information till received I applied fast tag on 7th of December

Dec 12, 2019

Updated by Vishwas Kansal At least update anything on my application as I need it very urgently .

Dec 14, 2019

Updated by Vishwas Kansal 8 days already finished from my payement date

Dec 14, 2019

Updated by Vishwas Kansal Refund my 500 rs or issue the fast tag atleat do one thing

Dec 15, 2019

Updated by Vishwas Kansal No information has been recieved yet against any application no HFR941664.

Dec 15, 2019

Updated by Vishwas Kansal Refund my money as fast as possible

Dec 17, 2019

Updated by Vishwas Kansal I want my refund of rs 500. I don't want your fast tag .I just want my money back.

Dec 19, 2019

Updated by Vishwas Kansal Refund my money on behalf of my application no HFR941664 of rs 500 . Refund my money as soon as possible.i don't need your fast tag

Dec 21, 2019

Updated by Vishwas Kansal Refund my money on behalf of my application no HFR941664 of rs 500 . Refund my money as soon as possible.i don't need your fast tag

Dec 21, 2019

Updated by Vishwas Kansal Refund my money on behalf of my application no HFR941664 as soon as possible my amount was 500 rs

View replies

H

Harmindersembi

from Hyderabad, Telangana

Dec 12, 2019

Same issue with my application no.HFR935705 no customer support available.

Reply

V

Vishwas Kansal

from Agra, Uttar Pradesh

Dec 14, 2019

Still no information has been recieved against my fast tag card .its already 8 days gone from my payement date

Reply

V

Vishwas Kansal

from Agra, Uttar Pradesh

Dec 17, 2019

No information has been received against my application no HFR941664. Worse services by hdfc bank refund my 500 rs as soon as possible

Reply

V

Vishwas Kansal

from Agra, Uttar Pradesh

Dec 21, 2019

Refund my 500 rs on behalf of my application no HFR941664 as soon as possible

Reply

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Hi, I have applied for FastTag(HDFC)
I have paid full amount and Reference number is generated but after that no confirmation Mail/Message.First time seeing a very bad customer experience with HDFC. Customer Care support always in Offline Mode...
Everyone thinks receiving FastTag in online is easy and this made me tough...if not here...i would have atleast got it in Toll Gate.

Dec 18, 2019

Complaint marked as Resolved

Raise a complaint in this Portal. HDFC will resolve it as we dont have any other way to track it

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 11, 2019

Updated by NaviTo fastag.[protected]@insolutionsglobal.com. Is this the mail I'd?? Or anything I need to append on protected?

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I had fastag issued by hdfc customer id and wallet id also issued. Even it has been charged with rs 300 in my wallet. But i had still not received my fastag sticker, and no communication also from the bank yet. Kindly send the fastag sticker on my address c 1 mahaveer upwan near sangam marriage home tundla. Dist firozabad. Uttar pradesh. Customer id is[protected]

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance in this regard, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Zubin
HDFC Bank Customer

View replies

S

sher yadav

from Vapi, Gujarat

Dec 14, 2019

I had fastag issued by hdfc customer id and wallet id also issued & i uploaded 5000 amount but still not received any fastag sticker, its 10 days over,

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Address: Hyderabad, Andhra Pradesh, 500035

Hi Team,

I have applied for fastag on 1ST Dec. I have received the wallet id and customer id like any other customer. I tried to reach out to as many HDFC Customer Care numbers I found online as I could to know when it will be delivered.

It is really frustrating as none of them works. Either an automated reply asks me to wait or the number itself is invalid. I really need to know the status of my application ASAP.

As I have already provided my customerId (I don't think there is anything more informative than that), I am looking forward to getting a reply to this complaint.

I also need the customer care number which is a valid one. I get calls from you suggesting me to apply for the credit card. But when we ask for an actual service, nobody responds to it? I mean, how fair is that?

I hope you work on my issue and let me know about the status of my fastag..

Thanks

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by Chandana Chakilam Ok just to add on more information,

Wallet ID: [protected]
Customer ID:[protected]
Application Number: HFR773988

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