Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
Complaints 32953
Resolved
18420
Unresolved
14533
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 556

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
harish.247
from Bengaluru, Karnataka
Dec 12, 2019
Report
Copy

Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap. Fastag applied on 30th nov. Application number is hfr779301.
Your toll free no is always busy. Its been more than 10 days now. Either refund the amount or send me the fastag asap
HDFC Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vipin Singhal
    from Noida, Uttar Pradesh
    Dec 12, 2019
    Report
    Copy

    Address: Ghaziabad, Uttar Pradesh, 201011

    I have been struggling like anything in hdfc bank to delink my credit card frm my saving account as need to. Clise my saving account as a reason worst customer. Care and response. Local home branch at chander nagar ghaziabad says they dont know anything and have to contact customer care only customer care says to visit home branch and after. Persusion takes the request but till date no action taken. It's really frustrating with such pathetic and inequate staff who are not aware of anything.
    HDFC Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Harmindersembi
      from Hyderabad, Telangana
      Dec 12, 2019
      Report
      Copy

      Address: New Delhi, Delhi, 110059

      I have applied for fastag online and paid 500 charges by debit card although i have received confirmation sms on december 7 2019 but after that there's no update on the status of my application, neither there's any customer support service available, being a hdfc bank account holder when i talked to my relationship manager even he's helpless to provide any information regarding this,
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 12, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Please send an email at fastag.[protected]@insolutionsglobal.com along with your concern and the transaction details for better assistance.

      -Bejoy
      HDFC Bank Customer Assistance
      Dec 12, 2019
      Updated by Harmindersembi
      Email id is not correct
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nikhil Jasani
        from Pune, Maharashtra
        Dec 11, 2019
        Resolved
        Report
        Copy
        Resolved

        Address: Pune, Maharashtra

        Hi, i purchased car in june 2018. I applied fastag at that time and i received the same as well. But i didn't receive welcome mail contains wallet id to login and recharge the fastag account. I'm trying to call customer service number[protected] is always busy. I tried minimum 20 times in last few days but call doesn't pick up by anyone from other end.

        Can someone help how to retrieve wallet id to proceed recharging fastag?
        Feb 21, 2020
        Complaint marked as Resolved 
        Company didn't take any step to resolve the complaint. Also the email address provided by the company was wrong. By chance someone has finally picked up call after minimum 50 tries, and I could find information I was looking for.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 12, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

        -Anay
        HDFC Bank Customer Assistance
        Dec 14, 2019
        Updated by Nikhil Jasani
        Hi the email id you mentioned is wrong. [protected] is not valid in email.
        Dec 20, 2019
        Updated by Nikhil Jasani
        Can you please provide correct email id for complaint and resolution?
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Venkatesh76
          from Patna, Bihar
          Dec 11, 2019
          Report
          Copy

          Applied for HDFC Bank Fastag online on 04.12.2019. As per the site, the Fastag will be delivered within 7 days from the date of payment. Payment of Rs 500/- made. Even after 7 days no status is available about my payment or dispatch status. Even customer care is also not knowing the status on 5th day. Now they have stopped attending the calls on 24x7 customer care number. It is highly embarrassing from such a reputed service provider which is not expected. Fastag Application reference number is HFR900451.
          HDFC Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Anuka Chatterjee
            from Bengaluru, Karnataka
            Dec 11, 2019
            Resolved
            Report
            Copy
            Resolved

            Hi hdfc team, i have purchased fastag online on 30th nov and it has been mentioned that in 7 days it will deliver but so far no delivery of physical fastag, kindly update when will it be delivered. Reference number - hfr817635.
            On 7th dec, got wallet login details but so far physical fastag is not received. Appreciate quick update and timely resolution
            Dec 18, 2019
            Complaint marked as Resolved 
            Today received FASTAG.
            HDFC Bank customer support has been notified about the posted complaint.
            Dec 13, 2019
            Updated by Anuka Chatterjee
            HDFC team please update.
            Verified Support
            Dec 13, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

            -Zubin
            HDFC Bank Customer Assistance
            Dec 13, 2019
            Updated by Anuka Chatterjee
            HDFC Bank as you are not delivering Physical Fastag so I have raised concern in Consumer-court. Hopefully now you will share Fastag physical sticker delivery details.
            Dec 13, 2019
            Updated by Anuka Chatterjee
            Need the physical sticker urgently else will be taking legal option against poorest quality and denial of service from HDFC Bank.
            Hello, the issue here too. Even I sent an email to HDFC Board of Directors, but no response yet. What we need to understand here is, it is new way of their business model, having ₹300 * no of cars in India = Total X into their bank as deposit. So they will use it for their rotation purpose. They’re cheating us through this system. I applied it on Nov 22nd. But not yet received it.
            HDFC bank, we need immediate resolution as you have collected the money but not providing physical tag in mentioned timelines and due to that we will be bound to pay fines. This behavior is not acceptable.
            HDFC team, awaiting quick update for above mentioned issue.
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              anjaneya bt
              from Bengaluru, Karnataka
              Dec 11, 2019
              Resolved
              Report
              Copy
              Resolved

              Address: Bangalore, Karnataka, 560095

              I have purchased fastag via hdfc bank on 27/nov/2019, i have got a message hdfc saying that "your fastag wallet has been created! The card will be dispatched in 4 working days on 30/nov/2019". Unfortunately, i have not received the fastag and customer service number "[protected]" always unreachable.

              My fastag details:
              Wallet id :[protected]

              Requesting you to help in resolving the same.
              Jan 13, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

              -Bejoy
              HDFC Bank Customer Assistance
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                Neneth
                from Bengaluru, Karnataka
                Dec 11, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: 560068

                Hi - have ordered 2 fastag on 10 nov believing hdfc but after raising complaint here had received for one of my car on 3-Dec, In spite of requesting on the same request till now no answer/reply has been posted. HFR352810 is my reference number. Again the contact contact number is never answered. Now with 15-Dec as the new deadline and how come the second car can be driven or crossed the TOLL. Weird to see such negligence can be sited by HDFC bank by forgetting to dispatch the second Fastag even after adding the second car to my WALLET. And ignoring query on top of my previous request is gain unprofessional.

                TagID has been already generated but yet to receive.

                Twice the amount to be charged on toll if not paid by fastag and i cannot do that for my second car, it is going to give us a bad experience from a bank.

                Thanks
                Dec 23, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 16, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                -Zubin
                HDFC Bank Customer Assistance
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Tejas Basavaraj Birajdar
                  from Delhi, Delhi
                  Dec 11, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Flat no. A1-1007, Swapnapurt, Handewadi, Pune, 411060

                  I have ordered fastag online on 27th November 2019 by making the payment of 500 Rs. however, the payment has been debited but there is no currier tracking number received. Kindly update when I will get the Fastag.
                  The Fastag is expected to deliver after 7 working days after the payment made however, I have not even received currier tracking number or any confirmation whether the fastag to be received to not.

                  Kindly deliver my fastag ASAP as I have to travel frequently and it is now mandatory.
                  Jan 17, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked at our end and note that the payment towards your FasTag Application vide Application Number: HFR586179 was unsuccessful. Your FasTag Application is therefore not processed. For any assistance or clarification, please contact the 24X7 FasTag HelpDesk at[protected].

                  -Nadia
                  HDFC Bank Customer Assistance
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    drumshop
                    from Pallappatti, Tamil Nadu
                    Dec 11, 2019
                    Report
                    Copy

                    Dear Sir, I received mail from your side regarding the issue of FAST TAG with Customer Id is[protected] and Wallet Id is [protected] , but i didnt received the FAST TAG physically, I tried to condact you through phone, but failed to connect the customer care, Hence i request you to do need full to settle the issue,
                    thanks and regards
                    abhialsh a
                    [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      chundru jayaprasad
                      from Hyderabad, Telangana
                      Dec 11, 2019
                      Report
                      Copy

                      Address: Building 1, Gachibowli, Hyderabad, Andhra Pradesh, 500072

                      It has been a while since i requested for fastag everything is ready and set but they are not sending the fastag even the account and fastag are created. I didn't expect this from HDFC else would have taken the tag from somewhere else but i also had to buy another tag from other place too. And the customer care number [protected] worst that i have seen you keep on trying 24hrs only music comes and money will be deducted from balance they won't pick your call i have tried a week and they picked it finally but it is of no use when i ask for the tag they say it will be dispatched if i ask when not sure can you call us after 3 days and when you try to call after 3 days they will not pick your call.

                      If HDFC Fastag is not able to provide service better to stop instead of wasting our time your branding.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        johnde1981
                        from Bengaluru, Karnataka
                        Dec 11, 2019
                        Report
                        Copy

                        Address: Brookefield, 560037

                        I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, top up 200 & issuance fee 100 amount). The reference number of the application is HFR01038386. I have uploaded registration copy and made the payment. after that, i didn't receive any email or SMS from hdfc bank.
                        i tried to call hdfc bank toll free 50 times. I am with HDFC bank with more than 8 years. Please help me to resolve this issue ASAP.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share your registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
                        Dec 13, 2019
                        Updated by johnde1981
                        Hi Anay,
                        thanks. What is meaning [protected] in email address ? should i need to replace with hdfcbank?
                        My application no is hfr822127 i did not receive the fastag
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jahid89
                          from Papanasam, Tamil Nadu
                          Dec 11, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hello Team,

                          Since paying the amount of Rs. 500, I haven't received any email that the application has been received. The service contact number is busy round the clock despite trying for repeated attempts. Not sure if this is a working number.

                          Reference # - HFR974100

                          When will I be able to get an update from the team?

                          Request to have an update urgently.
                          Jan 19, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 12, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          After the submission of your application, you will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

                          -Anay
                          HDFC Bank Customer Assistance
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            KRISHNADAS C
                            from Bengaluru, Karnataka
                            Dec 11, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Palakkad, Kerala, 678634

                            I have applied online for hdfc fastag i paid 500 rupees on the time of apply still i have not recieved the fastag no information regarding i demanding refund i dont need this type of fastag.i really disapoint with whole hdfc i am sure i am not interesting bring anybcustomers to this firm i am liking to withdarw my allnrrlationship with hdfc
                            Really really disapointed
                            Jan 27, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 12, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Apologies for the inconvenience. Kindly write to fastag.[protected]@insolutionsglobal.com to share the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              BharathFastag
                              from Bengaluru, Karnataka
                              Dec 11, 2019
                              Report
                              Copy

                              Address: 560035

                              I applied for fastag from HDFC bank on 24th of November. Money got deducted from my account.
                              HDFC bank has sent the fastag customer ID and wallet ID. However they haven't sent the physical fastag so far.
                              Their fastag customer care number is unanswered. And the HDFC Bank customer care say they don't deal with fastag.
                              Being such a big enterprise, how can they let down their customers after taking the money. They have to give us a tracking number to track the status of the fastag.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                surjeetsinght
                                from Mumbai, Maharashtra
                                Dec 11, 2019
                                Report
                                Copy

                                Address: 6755 st no 3 manjeet nagar, Ludhiana, Punjab, 141007

                                Applied for fast tag app ref no HFR900121 ON 4-12-19

                                Neither received any fast tag or any response from bank no status update no application received not any help from customer care

                                hdfc fast tag assured to provide fast tag with in 7 days but ist been seven days already and i don't even know that my application is registered rejected ot even processed yet
                                HDFC Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mridulavinod
                                  from Uttiramerur, Tamil Nadu
                                  Dec 11, 2019
                                  Report
                                  Copy

                                  I had applied for a fast tag on 27 november, reference no: hfr649437. I got this sms from hdfc "dear customer, your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Hdfc bank limited" on 30th november. I am yet to recieve the card.
                                  I am repeatedly sending mails to hdfc complaint mail ids, am not getting any reply. I could not contact them on customer service number also.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 12, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Dec 12, 2019
                                  Updated by mridulavinod
                                  I have been trying to contact the customer care number given in your fastag pages. The mobile numbers are not available and the toll free number is always busy. Do you have a mail id
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Babu Amar
                                    from Bengaluru, Karnataka
                                    Dec 11, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Bangalore, Karnataka, 56012

                                    I have called bank several times and no proper response at all. My account balance shows as available balance in positive and account balance in negative. 9k is on hold. Without any reason. My bank account no. [protected].
                                    I tried depositing several times and all the times money got deducted from the account without any reason.

                                    Kindly resolve the same.
                                    Jan 26, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 14, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We note that there are no hold funds marked to your account. Request you to write to us at http://bit.ly/34gix01 for any assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      jainwise
                                      from Noida, Uttar Pradesh
                                      Dec 11, 2019
                                      Report
                                      Copy

                                      Address: Ghaziabad, Uttar Pradesh, 201001

                                      I have requested for Fastag on 25 Nov 2019, till date I didn't received.
                                      The toll free number provided on page is always busy.
                                      Can you please help to provide my Fastag ASAP.
                                      Abhishek
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        GAGANASHREE MOTORS CHETHAN CIRCLE
                                        from Hyderabad, Telangana
                                        Dec 11, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: NO 31 CHETHAN CIRCLE ANDHRAHALLI MAIN ROAD PEENYA 2ND STAGE BANGALORE, 560091

                                        My wallet id is [protected]

                                        My customer id is[protected]

                                        My vehicle no : ka04mt0835

                                        I received the mail on 6th dec 2019 mentioning that fastag is been issued successfully, but till now i have not received my fastag physically to my address.

                                        My address is no 31 chethan circle andhrahalli main road, peenya 2nd stage, near sushruthi bnak, bangalore-560091

                                        Kindly let me know how to track my fastag dispatch details.
                                        Jan 12, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 11, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

                                        -Anay
                                        HDFC Bank Customer Assistance  
                                        If they’re able to reach the FASTag team, then what the purpose they are reaching you?

                                        They’re not listening our issue. Big drama is happening behind FASTag at HDFC.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit