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Updated: Jun 7, 2026

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Address: 3rd floor, sreekunj, 224 B T road, Baranagar, Kolkata - 700036, 700036

Website: hdfc

My case is also same as : i have applied for fast tag with application number hfr909246. I have made the payment 300 inr (200 for security amount & 100 as the top up amount) uploaded the required documents, following that i have uploaded the signed application form as well.

Since then i have been trying to contact hdfc for the application status on the toll free number : [protected] but no one picks up. I dont have their fastag email id also.
I'm not sure do i have to do anything else to get this application processed, what is the current status of the application. There are no updates regarding my application/money whatsoever. Let me know if my application is processed or not, at least i'll try another service provider.

Jan 8, 2020

Complaint marked as Resolved

Fastag delivered

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by [email protected] Yes I am aware about that. And, today 12th Dec is the end line of that 12 days limit. Still there is no communication and response. I am an existing HDFC client id 21476956 . Thought, taking Fastag from the vsame bank will be easier . Still completely in dark. No updates, mails, PDFs, . and phone calls ?????

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Address: Pune, Maharashtra, 411052

Hello,

I have applied for FastTag online thru HDFC bank portal. I have got the FastTag ID & Customer ID thru SMS a week ago, but Physical FastTag ticker is not received yet, it's been close to 2 week since I've applied for. While trying to contact the HDFC FastTag customer care[protected]For Pune) their no. is not reachable and it gives a Busy tone all the time. I'm trying to reach them from last 48 hrs at various times but it gives a busy tone. They should provide the options to track the status about FastTag request. As their customer care no. is not reachable at all. Kinldy help to get the FastTag sticker asap. As I've to travel outstation to outstation by car.

Thanks
Shah

HDFC Bank customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by ShahDP My complaint is not resolved yet. As per your response, HDFC will contact in "several days", then there's no point in raising the concern. What about the Customer care no. is still not reachable any time ? No body listens at HDFC end. By when this will be fixed ? There should be some time frame to resolve the issue. Please help to resolve the issue.

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Address: Mumbai City, Maharashtra, 400101

I had booked by FasTag via HDFC Bank on 26th November 2019. I got SMS intimation on 29th November that Fastag has been issued and recharged successfully. On 30th November 2019, i Got a SMS saying "Your Fastag Wallet has been created . Card will be dispatched in 4 working days". I am still awaiting for the Fastag to be received. Today is 11th December 2019. Just 4 days away from the deadline. My FasTag application reference number HFR588654. Helpline numbers not working at all. No email id given for support. Pathetic treatment to loyal customers.

Dec 12, 2019

Complaint marked as Resolved

I received the FasTag by post today on 12/12/2019.

HDFC Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by abankeraika I have received the FasTag by post today.

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Address: New Delhi, Delhi, 110053

Dear team,

This is inform you that I am account holder in ICICI bank nd my account no.[protected]. Request to you kindly help me to refund bank amount in my account 07/11/2019 I make payment to 34500 rs another card no. Which was wrong two digit was by mistake wrong enter.request to you kindly help me to the problm ... reference no - [protected]...

Card details ..
Correct card no - [protected]
Wrong card no - [protected]...

Thanks & regards

Mayank Jain
[protected]
[protected]@gmail.com..

Dec 11, 2019

Complaint marked as Resolved

Actully I have done wrong credit card payment make by mistake . Please help me what I do

HDFC Bank customer support has been notified about the posted complaint.

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Address: VILL-DEEPPURA CHARNAN, POST-ANOKHU,, Sikar, Rajasthan, 332002

Respected sir,
I applied online for fastag on 11/11/2019 but to date i have not received my fastag. I have also deposited 500 rupees for this. Therefore, i request you to either give me complete information about it or return 500 rupees in it.
My application reference no. Is hfr355853.
My mobile no. Is [protected].
My full address is
S/o ranjeet ram vill deeppura charnan post anokhu teh dhod dist. Sikar (Rajasthan)
Pin no. 332002
Plz help me.
Thanking you.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that the Fastag is issued and sent to your mailing address through Blue Dart Courier and is undelivered due to reason 'Address Incomplete/Incorrect'. Kindly contact Fastag Helpline at[protected] for further assistance on the same.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Chainaram121 Sir
My address is correct and complete for courier service.
Your fastag helpline service is very bad.
I have tried 100 times but not been able to contact even once.
So, please return my 500 rupees.

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Respected sir
I have taken loan from centurion bank to complete payment of my bike bajaj pulsar in year 2005. AP10AE 3082, We had completed the loan in year 2006. We have not got any NOC from bank till 2019, 16th December is the last date of my bike re registration we cannot do the renewal process due to not cancelling the hypothecation. Please do the needful sir. We need NOC from bank.. Including form 35 and signature from the bank... Please send NOC and form 35 to my (Email id: [protected]@gmail.com). Sir please consider my request as soon as possible.

PLEASE SEND NOC TO MY EMAIL : [protected]@gmail.com

AP10AE 3082

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Address: #303 B BLOCK SAI GRANEUR APARTMENTS, JAIL ROAD KODIYALBAIL NEAR, SUBRAHMANYA SABHA SADAN, Dakshina Kannada, Karnataka, 575003

I have done recharge of Rs 108 from my Payzapp wallet with reference ID /TXN ID 78293935 on 29.11.2019 at 10.36 PM. The amount has got debited from my wallet but till date I have not received the recharge of the amount nor have I got the refund back. I had referred this as complaint to the Payzapp team, but the matter is yet to be resolved.
Further, response from PAYZAPP is very sluggish

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Address: Ghaziabad, Uttar Pradesh, 201010

I have applied for 2 fastag hfr807177 on 30/11/2019, i received the message that fastag have been issued, customer id number[protected] on 12/7/2019, but till now i have not received fastag at my doorstep, i have tried calling customer care multiple times but line goes busy, email id doesnot exists i am fedup with services and not expecting such services from reputed bank i need my fastag as soon as possible or refund my amount my contact details are given below

ashish gautam ([protected])

HDFC Bank customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201001

I have applied for fastag on dec 4 2019. My ref number is hfr884540. No communication received till now so is their any way to track this application number and but which date will i get this.

How can i check the application status and by what time i will get my fastag or this is some sort of fraud services started by hdfc bank as i being with this company for more than 12 years now.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Guntur, Andhra Pradesh

Hi,
I have applied for hdfc fastag online and i received a sms on 30/nov/2019, "update: your fastag wallet has been created! Card will be dispatched in 4 working days. For any queries"
My customer id and wallet id have been created as well.
My customer id:[protected]

Please help me out why the fastag has not been dispatched yet? There is no further intimation after that sms.
Please contact me at [protected]@gmail.com

Dec 18, 2019

Complaint marked as Resolved

The team responded soon and resolved the issue. Many thanks to them.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by mahenkr Thank you so much, i have received my fastag.

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Address: Pune, Maharashtra, 411046

Hello sir,

I applied for hdfc fastag online on 08th nov 2019. My application number is hfr340802.

Since then i have not received any update regarding the same. Not received sticker, wallteid, customerid, tagid.

Tried communicating through email and toll free number. Nothing is working.

Toll free number is not at all working. It is always busy.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

As we see the dispatch status, the TAG was returned to the origin, and It will be re-dispatched shortly.

-Bejoy
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N What will be estimated time of delivery of tag? Also can you please share details of wallet id, customer id, rfid tag on my registered mobile and email

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that your Fastag was dispatched through Blue Dart Courier and is returned. Request you to contact Fastag Helpline at[protected] for re-dispatch.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N Hello,

All are facing difficulties in contacting Fastag Helpline as the toll free number is always busy and email is not responding.

Dec 19, 2019

Updated by Vishal N Hi,

Atleast provide Logistics AWB number so that we can track the package.

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As informed by hdfc bank vide e mail dtd 26 nov 2019 fasttag with customer id 19xxxx673906 has been issued . However till date as on 11 december, i have not received the same. Customer care number is of no help as nobody is responding. I have also sent e mail to hdfc bank support but no action so far.(hbl[protected]. Since 15 december approaching it is requested that necessary action may be taken by bank on priority.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421301

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR834736. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

customer care NUmber is busy and no reply from HDFC even after 12 days

HDFC Bank customer support has been notified about the posted complaint.

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Address: 8D, 1'st, 2nd cross, Padamagiri nagar, perumal koil st, Periya sakkadu, Madahavaram. Near Milk colony., Chennai, Tamil Nadu, 600051

Hello,

My credit card account as be closed from past 6 month. But i have not received any response from bank.

I had sent a mail to customerservices. [protected]@hdfcbank.com on 07/12/2019. But again i haven't recieved any response from the bank.

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card. I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

Name: guna. K. K
Credit card number : [protected]
Customer id: 71013619

Thanking you
Guna. K. K
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that your credit card was canceled on 31/05/2019 and as on date, there are nil dues on the card account.

-Zubin
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Gunaaadvik Yeah that i know sir, Where is my NOC document? Could you please send to my mail ID. I need to close my SB account. In home branch( Adyar, Chennai ) they are saying your account as been linked with credit account so we cant able to close your SB account. Please send me NOC document to my mail ID & home address.

Thanks,
Guna.k.k
[protected].

Dec 16, 2019

Updated by Gunaaadvik Please do needful help. I am really fed up on HDFC bank, My home branch manager, She doesn't KNOW THE PROCESS. I need my NOC document asap.

Dec 17, 2019

Updated by Gunaaadvik Still i did not received any mail.

Dec 18, 2019

Updated by Gunaaadvik Please response asap.

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Address: Mathura, Uttar Pradesh, 281001

I have applied for HDFC FasTag on 20/11/2019. Received message on 28/11/2019 for confirmation and creation of FASTag wallet. Till date not received FASTag. Customer care number [protected] not working, Road side assistance number not working, no email id to lodge complain and no tracking system. kindly help to get FASTag. The dead line of having FASTag on vehicles is reaching close and may suffer heavy double charges if I have not FASTAg vehicle on National Highways.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110018

Dated - 11 dec, 2019
Apart of so much of efforts trying to communicate with the concerned department's email id and phone, all efforts are totally in vain and useless. Thus either provide us some alternate assistance address to visit physically in delhi else despite o[censored]nwillingness i'll have to take strict action and care of this matter further in any way possible.
Customer id[protected]

Re: hdfc bank dated - 02 dec, 2019

I have applied for fastag on 21st november and have been provided with wallet id but as per mail clearly stating successful delivery within 7 working days, as of now its more than stated working days. So, kindly provide with the necessary info in this regard asap because all the payments have been done and one cannot apply for another fastag on the same vehicle.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at https://bit.ly/2PeiY6O mentioning the Fastag reference/application number, date of application, vehicle number and registered mobile number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: WARD NO:-12, SHAM NAGAR ,GARHSHANNKAR, 144527

Dear sir
i applied for hdfc fastag on 24-nov -2019, on 29 -nov-2019 i got msg from hdfc that tag will be dispatched in 4 working days its so long now nothing has happened even customer care num is alwys busy
please help what to do now
my customer id is[protected]

even local bank of hdfc is not supporting for this problem
as 15-dec-2019 is mandatory for fastag

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I have applied online for fastag from hdfc bank on 05/12/2019 with rs 500.
Received sms hfr903697 was successful & u will recive e mail with pdf and fastag with 7 days. Again today on 11/12/2019 i received same sms. Ur toll free & road side assistance number is not working and their is no way to check status in ur website or anywhere. Till today i havent received any e mail anf from no where i am able to know by when will i receive my fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Customer service assistance

Dec 18, 2019

Updated by Amitmisra123 15 days gone not received Fastag & 7 days gone from last complaint day. No Mechanism to check status of fastag in ur system. Below is mail received from HDFC bank stating that ur representative will reply me in SEVERAL Days ? What do u mean by Several Days ? Hiow many more days i have to wait. Update me ASAP with POD detail.

Below Auto Generated Mail Received :

HDFC Bank Complaint Status Update [ID: 2532352]
Inbox
x

consumercomplaints.in <[protected]@consumercomplaints.in>
Dec 11, 2019, 4:10 PM (7 days ago)
to me

Greetings,

Your complaint has been forwarded to HDFC Bank Limited customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help

View replies

A

Amitmisra123

from Allahabad, Uttar Pradesh

Dec 18, 2019

Hi

15 days gone not revived my Fastag, after complaint ur team assured me that i will receive in 7 days, till yet problem not resolved. Their is no mechanism to track status also in ur system Can u please prove POD detail so that i can track exact location of my fastag.

Amitmisra123's [Complaint's author] reply, Dec 21, 2019

update awaited ?

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Address: Kolkata, West Bengal, 700061

To Whom It May Concern:

Reference Number: S 1356401

This is to inform you that I have gone ahead with the settlement of the card on 17 December 2013 as I was not able to pay on time previous to that due to my health reason. The last cheque was cleared on 08 July 2014. I am attaching the settlement letter that I received on commencement of the process.

So, with due respect I want to request you to please provide me the NOC letter or No due letter to me as I have met all the criteria mentioned in settlement letter. It will be of great help if you can provide me with the same as soon as possible. Please also provide me a soft copy in my mail id [protected]@hotmail.com

Once again would like to thank you in advance for your cooperation in timely manner.

Thanks and Regards,

Shishir Choudhary
Mobile numbers
[protected]
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by shishir choudhary Waiting for reply from your side. Please provide me the NOC or NO DUE LETTER ASAP. through email first and then if you want through post as I need them urgently.

Dec 13, 2019

Updated by shishir choudhary Still awaiting your reply after three days of wait. Please suggest me how much long do I need to wait for a single document. Please provide me the NOC or NO DUE LETTER ASAP. through email [protected]@hotmail.com and then through post.

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Address: Bangalore, Karnataka, 560103

HDFC claims to have a very seamless and quick process for applying FASTags through their portal.

I applied for the FASTag in November, and it said it would be delivered in 7 days. 20+ days from then, I still havent received it. The customer care number is busy 24x7, and HDFC Sarjapur branch officials say they can't help. They are probably interested only in selling new ones.

The last date mandated by the Government is near, and HDFC is taking their own sweet time to deliver Givernment-mandated FASTags to their customers

I would suggest you DO NOT buy FASTags from HDFC bank. Can't suggest where esle to buy it from, but DEFINITELY NOT HDFC.

HDFC Bank customer support has been notified about the posted complaint.

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