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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026

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Address: Guntur, Andhra Pradesh

Hi,
I have applied for hdfc fastag online and i received a sms on 30/nov/2019, "update: your fastag wallet has been created! Card will be dispatched in 4 working days. For any queries"
My customer id and wallet id have been created as well.
My customer id:[protected]

Please help me out why the fastag has not been dispatched yet? There is no further intimation after that sms.
Please contact me at [protected]@gmail.com

Dec 18, 2019

Complaint marked as Resolved

The team responded soon and resolved the issue. Many thanks to them.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by mahenkr Thank you so much, i have received my fastag.

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Address: Pune, Maharashtra, 411046

Hello sir,

I applied for hdfc fastag online on 08th nov 2019. My application number is hfr340802.

Since then i have not received any update regarding the same. Not received sticker, wallteid, customerid, tagid.

Tried communicating through email and toll free number. Nothing is working.

Toll free number is not at all working. It is always busy.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

As we see the dispatch status, the TAG was returned to the origin, and It will be re-dispatched shortly.

-Bejoy
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N What will be estimated time of delivery of tag? Also can you please share details of wallet id, customer id, rfid tag on my registered mobile and email

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that your Fastag was dispatched through Blue Dart Courier and is returned. Request you to contact Fastag Helpline at[protected] for re-dispatch.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by Vishal N Hello,

All are facing difficulties in contacting Fastag Helpline as the toll free number is always busy and email is not responding.

Dec 19, 2019

Updated by Vishal N Hi,

Atleast provide Logistics AWB number so that we can track the package.

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As informed by hdfc bank vide e mail dtd 26 nov 2019 fasttag with customer id 19xxxx673906 has been issued . However till date as on 11 december, i have not received the same. Customer care number is of no help as nobody is responding. I have also sent e mail to hdfc bank support but no action so far.(hbl[protected]. Since 15 december approaching it is requested that necessary action may be taken by bank on priority.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421301

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR834736. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

customer care NUmber is busy and no reply from HDFC even after 12 days

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Address: 8D, 1'st, 2nd cross, Padamagiri nagar, perumal koil st, Periya sakkadu, Madahavaram. Near Milk colony., Chennai, Tamil Nadu, 600051

Hello,

My credit card account as be closed from past 6 month. But i have not received any response from bank.

I had sent a mail to customerservices. [protected]@hdfcbank.com on 07/12/2019. But again i haven't recieved any response from the bank.

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card. I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

Name: guna. K. K
Credit card number : [protected]
Customer id: 71013619

Thanking you
Guna. K. K
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that your credit card was canceled on 31/05/2019 and as on date, there are nil dues on the card account.

-Zubin
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by Gunaaadvik Yeah that i know sir, Where is my NOC document? Could you please send to my mail ID. I need to close my SB account. In home branch( Adyar, Chennai ) they are saying your account as been linked with credit account so we cant able to close your SB account. Please send me NOC document to my mail ID & home address.

Thanks,
Guna.k.k
[protected].

Dec 16, 2019

Updated by Gunaaadvik Please do needful help. I am really fed up on HDFC bank, My home branch manager, She doesn't KNOW THE PROCESS. I need my NOC document asap.

Dec 17, 2019

Updated by Gunaaadvik Still i did not received any mail.

Dec 18, 2019

Updated by Gunaaadvik Please response asap.

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Address: Mathura, Uttar Pradesh, 281001

I have applied for HDFC FasTag on 20/11/2019. Received message on 28/11/2019 for confirmation and creation of FASTag wallet. Till date not received FASTag. Customer care number [protected] not working, Road side assistance number not working, no email id to lodge complain and no tracking system. kindly help to get FASTag. The dead line of having FASTag on vehicles is reaching close and may suffer heavy double charges if I have not FASTAg vehicle on National Highways.

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Address: New Delhi, Delhi, 110018

Dated - 11 dec, 2019
Apart of so much of efforts trying to communicate with the concerned department's email id and phone, all efforts are totally in vain and useless. Thus either provide us some alternate assistance address to visit physically in delhi else despite o[censored]nwillingness i'll have to take strict action and care of this matter further in any way possible.
Customer id[protected]

Re: hdfc bank dated - 02 dec, 2019

I have applied for fastag on 21st november and have been provided with wallet id but as per mail clearly stating successful delivery within 7 working days, as of now its more than stated working days. So, kindly provide with the necessary info in this regard asap because all the payments have been done and one cannot apply for another fastag on the same vehicle.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at https://bit.ly/2PeiY6O mentioning the Fastag reference/application number, date of application, vehicle number and registered mobile number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: WARD NO:-12, SHAM NAGAR ,GARHSHANNKAR, 144527

Dear sir
i applied for hdfc fastag on 24-nov -2019, on 29 -nov-2019 i got msg from hdfc that tag will be dispatched in 4 working days its so long now nothing has happened even customer care num is alwys busy
please help what to do now
my customer id is[protected]

even local bank of hdfc is not supporting for this problem
as 15-dec-2019 is mandatory for fastag

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I have applied online for fastag from hdfc bank on 05/12/2019 with rs 500.
Received sms hfr903697 was successful & u will recive e mail with pdf and fastag with 7 days. Again today on 11/12/2019 i received same sms. Ur toll free & road side assistance number is not working and their is no way to check status in ur website or anywhere. Till today i havent received any e mail anf from no where i am able to know by when will i receive my fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Customer service assistance

Dec 18, 2019

Updated by Amitmisra123 15 days gone not received Fastag & 7 days gone from last complaint day. No Mechanism to check status of fastag in ur system. Below is mail received from HDFC bank stating that ur representative will reply me in SEVERAL Days ? What do u mean by Several Days ? Hiow many more days i have to wait. Update me ASAP with POD detail.

Below Auto Generated Mail Received :

HDFC Bank Complaint Status Update [ID: 2532352]
Inbox
x

consumercomplaints.in <[protected]@consumercomplaints.in>
Dec 11, 2019, 4:10 PM (7 days ago)
to me

Greetings,

Your complaint has been forwarded to HDFC Bank Limited customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on ConsumerComplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
We are here to help

View replies

A

Amitmisra123

from Allahabad, Uttar Pradesh

Dec 18, 2019

Hi

15 days gone not revived my Fastag, after complaint ur team assured me that i will receive in 7 days, till yet problem not resolved. Their is no mechanism to track status also in ur system Can u please prove POD detail so that i can track exact location of my fastag.

Amitmisra123's [Complaint's author] reply, Dec 21, 2019

update awaited ?

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Address: Kolkata, West Bengal, 700061

To Whom It May Concern:

Reference Number: S 1356401

This is to inform you that I have gone ahead with the settlement of the card on 17 December 2013 as I was not able to pay on time previous to that due to my health reason. The last cheque was cleared on 08 July 2014. I am attaching the settlement letter that I received on commencement of the process.

So, with due respect I want to request you to please provide me the NOC letter or No due letter to me as I have met all the criteria mentioned in settlement letter. It will be of great help if you can provide me with the same as soon as possible. Please also provide me a soft copy in my mail id [protected]@hotmail.com

Once again would like to thank you in advance for your cooperation in timely manner.

Thanks and Regards,

Shishir Choudhary
Mobile numbers
[protected]
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Dec 12, 2019

Updated by shishir choudhary Waiting for reply from your side. Please provide me the NOC or NO DUE LETTER ASAP. through email first and then if you want through post as I need them urgently.

Dec 13, 2019

Updated by shishir choudhary Still awaiting your reply after three days of wait. Please suggest me how much long do I need to wait for a single document. Please provide me the NOC or NO DUE LETTER ASAP. through email [protected]@hotmail.com and then through post.

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Address: Bangalore, Karnataka, 560103

HDFC claims to have a very seamless and quick process for applying FASTags through their portal.

I applied for the FASTag in November, and it said it would be delivered in 7 days. 20+ days from then, I still havent received it. The customer care number is busy 24x7, and HDFC Sarjapur branch officials say they can't help. They are probably interested only in selling new ones.

The last date mandated by the Government is near, and HDFC is taking their own sweet time to deliver Givernment-mandated FASTags to their customers

I would suggest you DO NOT buy FASTags from HDFC bank. Can't suggest where esle to buy it from, but DEFINITELY NOT HDFC.

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Address: 560043

I have applied hdfc fastag through online and made payment of 500 inr (incliding security and top up). Recieved Wallet id : ([protected]) created. Once login fastag account can't see any options (Manage My Account, Recharge My Wallet, Service Request)

The customer care number given is always busy or not being attended.There is no way to contact hdfc fastag guys.

Bad, very bad fillling with HDFC bank .

Pathetic service from HDFC

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Address: 560097

I have applied for HDFC FASTag online and made payment of INR 500 on November 30, 2019. The reference number for the application is HFR784444. I have uploaded a copy of the RC as required.

I have received a couple of text messages - one stating that 'FASTag has been issued successfully with customer ID & the wallet ID.' and one more message stating that 'it has been recharged for Rs. 300'.

However, I have not received the FASTag yet and there is no way to track the status of the dispatch/delivery of the same.

The customer care number given is always busy.

I 'am a loyal customer of HDFC Bank for more than 10 years now and this is the worst moment with them.

Please let me know by when will I receive the FASTag.

Can you please update on the status or can you advise me on how to track the status.

Regards,
Prajwal

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Address: 560103

Dear customer mandate reference no: HDFC[protected] issued to aegon life insurance company with value rs. 15300.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch

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Address: Bangalore, Karnataka, 560072

I have purchased the fastag through my hdfc NetBanking.Its been more than a week now and i am yet to get any updates on the delivery. The customer care number provided to me for fastag is always busy.This is highly unacceptable from HDFC bank.I need to get an update ASAP on the delivery of the fastag to my delivery address within this weekend.

Thanks
Rajib

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Address: 269, Rameri, Manjahkhor, Hamirpur, Uttar Pradesh, 210301

I have applied HDFC Fastag through online portal and made payment of 500 inr. the reference number of application is hfr342267. All the required document had been submitted and apply for the tag on 3rd Dec 2019.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. No tracking number provided by bank.

The purpose of applying online is faster processing otherwise would have applied and got it any toll gates.

Kindly update on the status.

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Address: 500008

I got the message that my fastag wallet was created on 30th november and that my fastag card will be dispatched in 4 working days. 11 days have passed and no update whatsoever. Calling the 1800 number is useless.. It always says busy. I'm having second thoughts as to why i chose hdfc. So much for brand loyalty. I did not expect such poor execution from such an esteemed organization.

Ref hfr543891

Jan 6, 2020

Complaint marked as Resolved

Received the fastah

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

Jan 06, 2020

Updated by Mujeeburrahman Receieved the fastag

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I have applied for fastag on 25th November on HDFC. I have tried to contact several times to HDFC customer care for delivery details of tag. Still I am waiting for getting a proper response from HDFC. Please provide a specific date and delivery courier details as soon as possible.
The customer care no [protected] is always busy. Please provide an alternative number.

Application No:HFR510232

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Address: 19/1,19/2 pennya second stage,Bangalore, 19/1,19/2 pennya second stage,Bangalore, 560011

Paid online for procurement of fastag on[protected] did not receive any update
Except but an email stating your customer id no is[protected] and wallet id is [protected] and asking me to login.

After login in iam getting a response as no records

Toll free no is not working???

Checked at my hdfc branch where i have an account even they are helpless.

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Ahmedabad, Gujarat, 382415

I have submitted Rs.500/- for application process of the fastag for my car on Dt:04.12.2019 and unable to track the application status. I have not received a message till date but no mail has come or neither can I find a link to view my application status. I am trying to reach the helpline number but that either is busy or not being attended by the customer care .
HDFC Fastag Ref HFR887520 Mobile no:+91 [protected]

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