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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: S/O SUDERSHAN KUMAR GUPTA, HNO 7 SECTOR-5 CHANNI HAIMMAT, CHANI HIMAT, Jammu, Jammu and Kashmir, 180015

I have applied for hdfc fast tag through hdfc bank site.
The customer id allocated is[protected] as per the email received from the bank.

However, i have not received the fast tag even after 15 days of applying for the same.
The bank website claims to provide the same in 7 days.

What is the fun of applying online if it is such an harassment for the consumer. The customer care number provided is not available all the time.

What is the procedure to get the fee refunded for this fast tag so that i can purchase it directly from some toll plaza.

Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2leGTHn mentioning the Fastag application/reference number, vehicle number, date of application and registered mobile number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: NO 33, 1ST MAIN 3RD CROSS, AKASHAVANI LAYOUT, Bangalore, Karnataka, 560097

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr791336. I have uploaded signed copy of the final document and rc. I have only got the fastag id & wallet id. But till now i havent received the fastag device.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been using the hdfc account from past 12yrs now.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status when will i get the device.

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 560070

Hi,

I have purchased the fasttag from hdfc bank portal. My customer id is[protected]. I have received the sms/e-mail regarding the fasttag id/wallet id. But physical tag is not dispatched from hdfc. I am not able to track the application status as customer care number which is mentioned on site and email is not working.

Please help here.

Hdfc team, please update the proper communication no and email id for response

Dec 27, 2019

Complaint marked as Resolved

The fast tag has been received

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2leGTHn mentioning the Fastag application/reference number, vehicle number, date of application and registered mobile number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Hi,

I have ordered hdfc fastag online for my car on 29th nov 2019. It was supposed to get delivered the fastag in 7 days from order date. But i have not yet received the same. I got an email on 4th december that the fastag wallet account has been created, but still waiting for the fastag card.

Fastag application ref no: hfr715551

The worst part is, customer care number[protected] is also not working. There is no other way to contact them for an update.

Please help to fix this issue.

Thanks,
Ighesh

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process tag will get despatched within 15 days from date of Wallet ID creation

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Zubin
HDFC Bank Customer Assistance

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Address: 140603

Applied on 26th Nov n not received tag till date. 500 has been deducted same day. Application no HFR569092 . HELPLINE number is also fake. Want to file a case against these ###. Still waiting for tag. Now forced to take from other resources OR else I need to pay double the Toll Tax . Wanted to file a case these ###. Also going to put on Facebook.

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Address: Beach home Avenue Besant nagar, Chennai, Tamil Nadu, 600020

My hdfc account is showing 2 suspicious transactions. Sending email to your customer service asks me to block my card which i cannot do.
1 transaction shows - mirevenue hold through gefu for rs2141.60
2nd transaction - ib fund transfer - 390 rs

The relationship manager also is not helpful.

Details below
Account number : [protected]
Ifsc code - hdfc0002711

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Unit 9, Back side of Krishna Kunj appaartment, Khordha, Odisha, 751001

Sir i have a insurance policy in hdfc life. I have took a loan from hdfc amount 1665000. And where the hdfc bank employee forcefully done a hdfc life insurance policy by unwillingly please return me my money i cant pay the premium
My policy number is:- pp000288
Loan account number:-741229

Cancel my policy and refund me my money hdfc life please

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Dear sir
I purchased a fastag from hdfc bank through online mode 3 months before but my fastag shows (Invalid) on all toll booths however sometimes fair has been deducted by handheld devices. My fastag has not been automatically read on any toll booth even a single time. I have called several times on 1033, they told me that my fastag is properly active further i called [protected] many times they told me go to hdfc branch. Even though hdfc bank branch didn't provide any solution. They told me that they can't do nothing in the matter. I have 410 rs balance in my fastag account. What should i do? Please help me out. I shall be highly obliged.
Manoj kumar
[protected]
My vehicle reg. No. Hr31l3178

Jan 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our Fastag team has responded to you via email. Please follow the instruction given for the replacement of the tag.

-Zubin
HDFC Bank Customer Assistance

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I am very disappointed with your fastag delivery service.

On 30/nov/2019, i received message "update: your fastag wallet has been created! Card will be dispatched in 4 working days. For any queries, call [protected]"
But till date 10/dec/2019, i have not recieved any fastag sticker yet. My fastag account has been opened, i have my wallet id so why this delay in the delivery.
Please contact - deepankarbhatnagar. [protected]@gmail.com

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Address: Alka vihar colony bamrauli Allahabad, Allahabad, Uttar Pradesh, 211012

Sir I am hdfc bank employee. My employee code is V12325.I want to know my pf account number .It is necessary for us. Plz tell me my pf account number. my name is Vikas Singh.l am present working in HDFC BANK . I have joined the bank since 26 June 2019 but I still didn't get pf account number. My UAN number is[protected]. So plz provide me my pf account number of present employment.

Feb 4, 2020

Complaint marked as Resolved

My email is [email protected] code is V12325.my date of joining is 26june2019.my name is vikas Singh. Plz provide me my pf account number. I would be thankful for this.

HDFC Bank customer support has been notified about the posted complaint.

Jan 29, 2020

Updated by Exmped Plz provide me my pf account number

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Address: dharamshala, 176209

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. My hdfc fastag customer id is[protected] and wallet id [protected]. Please send physical form of fastag number, i want to paste in my car mirror, please send as soon as possible.

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com with your mobile number, date of application, the application number, vehicle no. for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: 501, shanti niketan, Shree nagar society, M g road,goregaon west, Mumbai City, Maharashtra, 400104

I have applied for HDFC fastag on 20/11/19 and my application Id is HFR426909. I have got sms and email that my fastag has been issued on 28/11/19 & it will be delivered in 3 to 4 dats, but I couldn't get any delivery yet. The helpline number is always busy. There should be some kind of tracking available for customer or HDFC should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

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Address: No. 5, 2nd Cross, Chikka Ramaiah Layout, Jinkathimmanahalli, Varanasi, Anandapura, T.C. Palya Main Road,, 560036

I have applied for fastag for my car through HDFC Bank. My Customer Id is[protected] and Wallet Id is [protected]. But i have not received the kit. I was trying to reach out to the customer care toll free but not getting. Also sent a mail on the same to hdfc.[protected]@sahaj.co.in so far no one has responded. Please help me to track my fastag kit status. Thank you.

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Address: 1/B-8 door no 6-27,Venkateshwara Co-op industrial Estate Balanagar, Hyderabad, Hyderabad, Telangana, 500037

Rs. 885 have been deducted and when i checked the mini statement it showed that it was a DCD Transaction. Today i.e. on 9th December when i came to know about this false transaction. Would request you guys to get the amount again credited in my account. It's really embarrassing to use HDFC Bank because i feel my money is not secure enough.
Kindly look into this case and get it resolved ASAP.

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Address: House no c8 radio colony summer hill, Shimla, Himachal Pradesh, 171005

7 days ago i applied for fastag via hdfc portal by uploading all the required documents. Payment of 500/- was done through my hdfc credit card. I got the reference number (Hfr860498) as sms but i have not received any email with the application details. The customer care number [protected] which they provided in portal is of no use. There is no way to track the status. Please help me what is status of my order and provide correct customer care number which help the customer.

Dec 9, 2019

Complaint marked as Resolved

UPDATE: FASTag application HFR860498 was successful. You will receive a PDF on registered Email ID and FASTag in 7 working days. For details, call 18001201243

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by mailme86 What is post track number my hdfc fastag application HFR860498.

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I had applied Fast tag using HDFC Portal against Application reference Number HFR457289 on 22nd Dec 2019. Wallet ID creation & Recharge intimation received on 26th Nov 2019, but no update on fast tag delivery even after 15 working days. Customer care no [protected] is not reachable, no email available online for followup, even HDFC Bank RM is not able to help.

Dec 11, 2019

Complaint marked as Resolved

There was delay in dispatch of Fasttag from Mumbai, received this evening at my location.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied fastag on 22/11/2019 from hdfv bank online data portal they gave me message that you will receive your fastag in next 7 working days. I did not received the fastag during this time. E so i registered complain on 1033 no. As there is no perticular contact for hdfc fastag. But still there is no response for this issue. I highly recommend not to buy fastag from hdfc bank as there is no particular on e point contact for that and there is no service at all. I don't know they will provide me the fastest or not. Don't buy from hdfc this is total fraud.

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under Process you will be receiving the Tag with is 7-10 working days.

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Zubin
HDFC Bank Customer Assistance

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Address: NO 213/197 OMR ROAD OKKIYAM THORAIPAKAM CHENNAI 600097, 600097

I dont know why you people are cutting money in my account first 603 deducted for 2 days delay for the emi and now 200.Its better you deduct my entire amount from my account.please check for what the amount has been deducted .due to the delay of the emi they have charged 607 first and then now 200 .the firdt amount 600 deducted i agree that they have charged me for the delay of emi to be paid .i dont understand for the second

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Koramangala, 560034

It’s been a month since I have applied for HDFC fastag and I have still not received anything. The amount of Rs.500 was immediately deducted from my account.They promise within 7 working days, I don’t understand how it works.The helpline number is useless it’s either busy nor no one to respond. Being such a reputable bank it’s really not acceptable.

Hope it gets resolved soon.

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Address: 791 MORYA SAPRSH, KOLHEWADI KOLEWADI, HAVELI, Pune, Maharashtra, 411024

Hi,

My account is in bhandarkar road, today from my account Rs. 236 got deducted. In my account statement is giving stop cheque charges, but haven't given check to anyone not even request to bank to stop it. Let me know why this is deducting without letting me know from my account. Please consider this is serious issue. Attaching the screenshot of my account statement.

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Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that your cheque series has been marked for stop payment, hence the referred charge is deducted. Kindly refer below URL for a schedule of fees and charges applicable http://bit.ly/35feXVx.

-Zubin
HDFC Bank Customer Assistance

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