HDFC Bank Complaints & Reviews

I have applied for HDFC fastag on 30/11/19 and my application Id is HFR815917. I have got sms and email that my fastag has been issued on 05/12/19 but I couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or HDFC should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

I applied for fastag on hdfc bank portal on november 4, 2019. Rs 500 was deducted from my account and i received multiple smss stating the ref. No. Of my application: [protected].

On november 23, 2019 i received another sms stating my cust id:[protected] and that my wallet has been created where rs 200 has been deposited.
On the same day i received another sms saying that my fastag rfid will be despatched within 3-4 working days.

Till today, dec 9, 2019, i have not received the tag. Also, the contact no.[protected] is not working. An email to fastag. [protected]@1pay.in has elicited no result and tracking site on hdfc returns no record. There seems to be a complete blank on this issue and as a consumer we have no clue about what is going on here. The government living in its own castle in the air thinks all digital will solve all issues o[censored]s indians and we will live happily ever after. Meanwhile it is going on delivering deadline after deadline which is now 15th dec for mandatory fastag!

I have submitted Rs.1500/- for application process of the fastag for my 3 cars and unable to track the application status. I have received a message but no mail has come or neither can I find a link to view my application status. I am trying to reach the helpline number but that either is busy or not being attended by the customer care .

PLEASE HELP!!!

Hello,

I had requested for Fastag through HDFC and got officla confirmation by18th/Nov. I found vehcile no. registered was NOK as TN19 was mistakenly mentioned TN10. Since 18th/NOV/19 i am keep trying though all the different channels i could but have no responce at all.
Now my request is to correct the Vehicle number with the existing Fastag i received on 2nd /DEC/10. refer enclosed snap for more details.

I have applied hdfc fastag through online and made payment of 500 inr.

After few days i got email with following details:

— forwarded message —
From: hdfcbank
Date: mon, 25 nov 2019 03:54:21 +0530 (Ist)
Subject: congratulation! Tag issued successfully
To: [protected]@gmail.com

Click here to know
More...
Images not downloading? Click here for best view
[image: hdfc bank]
Dear customer,
Your fastag has been issued successfully. Your customer id is
[protected] and wallet id is [protected]. Please visit
https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are
Retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if
You are corporate user
Warm regards,
Hdfc bank

But, now more than 12 days passed; i had not received any fasttag or dispatch details from hdfc bank.

I am a customer of hdfc bank from more than 15 years.

I am very much surprised to know bank gives promise to deliver fasttag with in 7 days by now more than 15 days passed.

Thank you

Dinesh sood
Cell: [protected]

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

My credit card payment date is 8 of each month,

Due to insufficient balance auto pay transaction failed.

Once i got the message 'immediately on same day' i paid amount by net banking.

Though i got amount of payment return fee 450 as in my credit card unbilled transactions.

Why amount is being deducted if i paid on same day itself... Why this fine..

Want refund of...

I had applied for fasttag on dec 4th with the reference number hfr946744.
Rc copy is attached and an amount of rs.500 was deducted from my hdfc sb account, yet no updates on the delivery so far.
The toll free number is a waste, no one answers.
I m totally dissatisfied with the service this bank is providing to the customers.
Kindly check on this as soon as possible.

Had applied for fastag (New) via hdfc bank website.. After all the necessary transactions were successful —

- received customer id via mail but not received the fastag on house address.

How am i supposed to travel..
This is so much unexpected by such a reputed bank.. Later got to know that many people have same complaint..
And toll free number to speak with customer care is always busy.. No idea probably using to speak with their relatives and friends

Bitterly disappointed

We have given our request on[protected] to close our current account named sham sunder & sons. But the same has not been closed by branch officials now the charges related to maintenance of bank account got deducted from account & from the sms alerts we came to know the account is still running. Why they hadnot close my account? I'm continuously visiting branch but they are not giving satisfactory answer nor they are behaving properly.

Dear sir

I have applied for fastag and got mail from hdfc that fastag is issued successfully on 26th nov. 2019. Its been 1 week and over still i do not get my fastag at my address.

Please give my courier tracking id and courier partner name. My fastag customer id is[protected]. Kindly please do the needful as soon as possible.

Thanking in advance.

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr905277. I have not uploaded copy of the final document and rc/aadhaar and since then there is no update.
My vehicle no is up16bc0392

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I am using hdfc fastag. I have wallet balance of rs 1077 but on toll plaza it is showing blacklist. Regarding the same i had complained on toll free number[protected] on 30.11.19 and 2.12.2019. I was told that the tag will automatically become active within 48 to 72 hours.
But today when i went to toll plaza tag is again showing black list and i has to do cash payment e ven when i have a balance of rs 1077.
I am calling toll free number from a week but no one pick up the toll free number even after waiting for 5 minutes. I have tried calling at least 50 times during one week
Even after 1 week there is no resolution to my complaint.
I am having lot of mental trauma due to this.

Very very poor response from hdfc people.
I regret buying hdfc fastag.

Dr earl
Mob -[protected]

Dear hdfc bank, i have submitted fastag application on 20-nov-19 but till date i have not received my fastag while wallet id is already created 2 weeks back. I am strugling to get in contact with you through your toll free number but it is always busy. Kindly share the status of my fastag. Below are details for your reference.
Application refference - hfr421638
Submit date: 20-nov-19

Hi,

I have applied for the fastag on 25th nov 19. Wallet was also created within two days. Also received the message saying that will be receiving the fastag in 4 working days. Now it is more than 10 working days and still not received the fast tag. Customer care people are not giving the proper answers. Very pathetic. My fastag reference number is hfr530715.

I have applied for fast Tag with Application reference No . HFR966510 . THEY HAVE CHARGED ME RS 500 FOR THE SAME . 100 issue fee 200 for deposit 200 for wallet money .
After submitting i didnt any update about on my mail . I didnt get even application pdf on my email .

Everday i m forced to complain about them. They are so pathetic and care less about people. I have 2 complaints.
1. An official from hdfc bank shantibpark branch bhirva ignored all the letters i gave her to stop ecs from dhfl pramerica dhfl and cns bank. She could have easily told i need noc from those banks from september last year. But she told me bank is earning ecs return fee from me. They have earned 60000 rs from me. Nothing other than returning the money will satisfy me. You cant earn by looting people.
2. Due to heart issue i could not pay on my hdfc card 6178. They put hold on 12000. I paid 12000 on dec 5th. They are not releasing the hold now today it is 9th. They still did not do it. Because of it i missed 2 necessary injections.
I am putting it in this forum because i ve a surgery and the injection is needed for it. If anything happens to me they are responsible. 60000 plus 12000 will help in surgeryas i lost job i dont have insurance. On the top of that i m forced to suicide because hdfc bank and their stealing of my money.
They are not a bank but a looting bank.

Hi,
My fastag application reference number hfr346010.
I have ordered 1 fastag on 9th nov 2019, it is already showing in my wallet id [protected].
But i have not received the physical tag yet. Please let me know the status of my tag.
My car number is wb02ap6666.

Your toll free is horrible, i have tried at least 100 times in a day it is always busy.

Regards,
Rudra prasad biswas
+91 [protected]

I had applied for the fastag from hdfc website (Online) on 25th nov.2019. Application reference no. Hfr510882, i got sms that my wallet id was generated on 30th nov. & i will get my fastag in 4 working days.
But since then i have got no response from the hdfc fastag. Also their customer care no. Is not working, always say busy.

My account has already been deducted with the fees 500.0 inr and other charges.

It is hard to believe that such a reputed bank have such a sloth y & irresponsible service. Hdfc management have to look into this matter.

Otherwise for damages we have to go for other legal options as i am unable to cancel my registration with hdfc & go for some other vendor.

I have applied for the fast tag under application reference no is hfr505988 on 24th nov 2019 and received fast tag issued confirmation on 27th nov but to my surprise i have not still received the fast tag. The customer care no is always busy. Kindly reimburse my money. Such kind of service was not expected from such an esteemed bank, will close all my family bank accounts with your bank in next coming days. Just waiting for the money to be credited back to my account.