HDFC Bank Complaints & Reviews

Hi,

I've been trying to get my hdfc fasttag for the past couple of weeks. Even though i paid for the wallet and at the end of the session my session got expired.

Even though money got debited from my account, i was able to get the hdfc fastag sms on dec 01, 2019 and subsequently on dec 04, 2019 i've received one more sms from hdfc mentioning it should be delivered in 4 days.

Since then it's then more than 2 weeks i have applied fastag through hdfc. I'm literally fed up in calling your call center. It's one of the worst customer experience i've received through your site.

Recharged transaction reference number: our fastag has been successfully recharged for rs. 300 on 12/5/2019 12:09:12 am. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.

Please look into this issue on higher priority and resolve it asap. If in case i'm unable receive the response in 24 hours i will escalate it to next level.

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

I have applied for the fastag on 5-Dec-2019 and missed to note the application number.Paid the advance 500 for the same.
My application number :-HFR917933

Can you please let me know what is the status of my application and when the tag will be delivered?

Applied for hdfc fastag for 3 of my vehicles and paid 1500/-, it was mentioned that a representative would come to our address to confirm for the fastag application. But no body turned up.
And i could not track the application status, my application reference number hfr898712.
And no response on the registered email or mobile.

I am expecting response on the issue.

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is HFR596382. then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dear Team,

My PF A/c # is[protected] & My EMPloyee ID was coex144938,
Request you to kindly provide me some guidance for online pf withdrawal

while touch on process to online pf withdrawal button The Message was: "as your establishment is exempted in PF, please submit your withdrawal case to concerned trust"

Thanks & Regards,

Bababha p gad
[protected]

I have received an message that my hdfc credit card is returned to bank. I am trying to call on customer care but there is no ivr option that we can talk about credit card related issues to any customer care executive. I am applying for credit card from last two months, what kind of services you provide.
Rajat tyagi
[protected]
[protected]@gmail.com

Greeting

I again applied for fastag through hdfc and this time got a reference number once i made the payment. After 7 days of getting in touch with the bank, i was told that there was some problem and fastag application wasn't successful, although i was charged on my card and also i was provided a fastag reference number

Details
Fastag reference number - hfr899371
Applicant name - bhaumik shah
Registered mobile number - [protected]

I am not able to login to my fastag account to recharge it and when i tried to reset password it shows message that no record found for my wallet id/user id of fastag. It shows same message while logging as well. Contacted customer care and they say that they can find my account in good state.

I tried to contact customer care multiple timesto reset the password but they suggest only to wait for few days and try again. I am trying to get hold of this from couple of months and due to this behavior i am fed up and thinking to buy other providers fastag.

I am and hdfc customer since last 5 years and today when i was doing an online transaction, i kept geting this error of
"there is a low severity memo present on the credit account., there is a memo present on the debit account."
I saw a hold of some 74000 on my account for no reason.

This is outrageous
Will hdfc ever plan to do it's job and stop harassing customers?

Hi,
My fastag application reference number hfr715570.
I have ordered 1 fastag on 28 oct 2019, it is already showing in my wallet id [protected].
But i have not received the physical tag yet. Please let me know the status of my tag.
My car number is up40z5169.

Your toll free is horrible, i have tried at least 100 times in a day it is always busy.

I want to change the relationship manager. Ankit Kashyap (Contact No[protected], 119, Radhakrishna Sadanam, Main Rd, Gandhi Bazaar, Basavanagudi, Bengaluru, Karnataka 560004) as he is unresponsive and does not attend to my calls.
I called him recently regarding the delay in issuance of Fastag and he gave me a story of the office intranet access being down for more than a week. The second time I called, he cuts my call and texted back that he will call back as he is in a meeting and he never calls back. The third time when I called the next day, he did not lift nor leave a message. I don't think I would need such a relationship manager who does not attend to the customer's call unless he gets some revenue.

I wanted to know the status of my Fastag order placed on 27th November 2019. There is no sms received stating any currier tracking number nor I have received any confirmation for delivery of the same. Kindly let me know when I will get the fastag?????

Contact number is [protected]

Hi,
My fastag application reference number hfr346010.
I have ordered 1 fastag on 9th nov 2019, it is already showing in my wallet id [protected].
But i have not received the physical tag yet. Please let me know the status of my tag.
My car number is wb02ap6666.

Your toll free is horrible, i have tried at least 100 times in a day it is always busy.

Regards,
Rudra prasad biswas
+91 [protected]

Hdfc bank's fast tag that i applied on 11nov was processed on 24 nov of the same year 2019. But to this day i have not received the fast tag. The toll-free number does not work most of the time and the help email id does not exist. Once when i was able to connect the agent said the fast tag was still under process. Processing should not take a month at this age.

Application reference no: hfr 355 842
Customer id is[protected]

I have applied for the fastag from hdfc bank fastag portal 4/12/2019. I have already paid all the charged but i didn't got any response from hdfc. I have just received application no hfr896844 but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Hello,

I got customer id and wallet id for my fastag but did not receive physical copy.

Application reference number : hfr468168

I received a message on 28th november 2019 saying - your fastag has been created. Card will be dispatched in 3-4 working days.

After that no communication.
I am customer of hdfc bank since 2010.
I trusted hdfc, but no hope after this incident.
Could you resolve the issue as soon as possible.

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr593346. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

With regards,
Mathan

I have applied for hdfc fastag on 04/12/19 and my application id is hfr898882. I have got sms and email that my fastag has been issued on 04/12/19 but i couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or hdfc should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

I had applied for the fastag from hdfc website (Online) on 27th nov.2019. Application reference no. Hfr626946, i received a sms that my wallet id was generated on 30th nov. And i will get my fastag in 4 working days as per sms received on 04 december, 2019. But since then i have got no response from the hdfc fastag. Also their customer care no. Is not working, always say busy.
My account has already been deducted with the fees 500.0 and other charges. Further i have recharged it with rs.300.00 on 01 december, 2019. Total amount rs 600.00 is present in my wallet.

It is very unfortunate to believe that such a reputed private bank have such a careless & irresponsible staff and service.

Hdfc management have to look into this matter, otherwise, i have to take the shelter of the hon'ble court for the justification and damages to my personality.
Sir, if you are incapable to take the action, please return and deposit my amount to my account number within two days of this complain otherwise i have to go for other legal options, consumer court as i am unable to cancel my registration with hdfc and want go for some other vendor
Please accept my thanks in advance.
Yours
Dr ravindra k. Singh