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HDFC Bank Complaints & Reviews

www.hdfcbank.com

2.9

Updated: Dec 16, 2025

Complaints 32888

Resolved

18416

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14472

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Address: Palwal, Haryana

I harbans narang having a current account in your branch there is a so many deductions from my bank account (As cash deposit charges).
The manager does anything to solve the problem.
On every month there is deductions from my account
Nothing happened i complained so much, every month the money is deducted from my account. Please help me out from this.

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj

HDFC Bank Customer Assistance

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Address: OPP SUKKER ROAD, SIDHPUR DHARAMSHALA, Address3, Kangra, Himachal Pradesh, 176057

I had applied for fastag from hdfc bank on 29th november. My application no is hfr715805. It was informed through message that the fastag will reach within 7 days but till date i have not received my fastag. The toll free number provided on the website of hdfc fastag[protected] is incorrect. I wonder how hdfc bank can provide wrong number on its website which amounts to fraud with its customers. There is no other source from which i can trace the current status of my fastag application.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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My customer id is[protected]. I have ordered for 2 fastag for my 2 cars in customer id[protected] but i have received only one fastag sticker. So kindly help me for the same as i am not able to connect to customer care toll free and there is no other option to connect your department. I am not satisfied with the services hdfc is giving particularly in fastag there is no toll free assistance or and other option to connect you people.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by anantagrawal There is no email id mentioned anywhere and trying to connect on your toll free since many days but call is not getting connected. What a ridiculous and third grade service HDFC is giving. Kindly so help and call us why everytime consumer has to reach you. Pathetic service and support by HDFC

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M

MadhuriSudha

from Delhi, Delhi

Dec 10, 2019

anantagrawal,

No use sending emails to them, they never reply. They are wasting our time.
fastag.[protected]@insolutionsglobal.com -> That's the email id

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Not able to login to Fastag portal using wallet ID or vehicle reg number. Also tried using forgot password link but it is also not working. Attaching the proof of fitment of Fastag issued by hdfc bank having all details. Kindly resolve my issue at the earliest.

My registered mobile number is [protected].
Wallet no. is [protected]

+1 photos

Jan 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Please refer below steps to FasTag login. First Time Login/ Registration Steps -Go to portal http://bit.ly/2PFAa4d - Select login (Retail / Corporate) and proceed. - Click to first time user and continue. - Fill mandatory details (Customer Id / Wallet ID/ Mobile No/Vehicle No). - Click to the next step. ( Wait max 2-3 min for next page). - Generate OTP to validate yourself - Enter received OTP and reset the password. - Fill some mandatory answers. - Your password will reset. In case you are still facing any issue kindly click on https://bit.ly/2Lzhyn3 and provide step by step snapshot from start to end page with capturing the date and time in order to assist further. Please mention reference number for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600077

Got an email stating that fasttag has been issued on 29th november. But i haven't received it yet. Consumer id:[protected], it's been more than a week now, but the fast tag still not been received. I have no ways of contacting any one regarding this and the customercare team, seems to be busy all the time.

This is ridiculus. Is there any way of getting an update on this?

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your mobile number, date of application, the application number, vehicle no. for further assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: e-502;Satej apartment. opp hotel cambay grand, Ahmedabad, Gujarat, 380054e

My wallet and id has been created and the money deducted on 23rd november 2019 but i still have not received my fastag. Toll free number does not work and there is no update on my fastag. My customer id is[protected] and wallet id is[protected]...

It is damn urgent...
Can you please update?

Prasad dayal
[protected]
Prasad. [protected]@rediffmail.com

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: 122018

I applied for the fasttag from hdfc bank fastag portal. I never got any response from hdfc, just received customer id & wallet id but the physical fastag is not delivered till now. Customer service number is also not reachable, they never have a courtesy to pick the call and answer. How do you trust such a bank? Is this the way you treat classic and privileged customer.

This is what i got -

Update: fastag application hfr545332 was successful.
You will receive a pdf on registered email id and fastag in 7 working days.
For details, call [protected]

No pdf received
No fastag received
Number not reachable
It's more than 14 working days now

Dec 12, 2019

Complaint marked as Resolved

FASTag received after raising complaint on this portal. Response from FASTag support was quick here, but helpline is still not reachable.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Nadia
HDFC Bank Customer Assistance

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A

agang

from Jaipur, Rajasthan

Dec 10, 2019

What's the use if you get the FASTag delivered after the given time limit. I could have got it issued from any Toll Plaza, they have set up camps, why HDFC? Totally disappointed.

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Address: Flat No C506 Purva Panorama Kalena Agrahara Bannerghatta Road Bangalore, 560076

Bought car in Feb 2018. Till now have not registered fastag.
Tried first time registration at fastag.hdfcbank.com

It says "No Record" when I enter details provided to me by Skoda about the fastag. Please provide information how to resolve this complaint

My number - [protected]

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Hello sir/ma'am,

I want to file a complain against personal loan executive name lavanya of hdfc bank, ameerpet branch, hyderabad, telangana for selling me the wrong product.

I have applied for the personal loan of 3l and as per our conversation i was about to get 2.96l deducting the amt of 4k as processing fees and the interest reate that we have agreed upon was 10.75%, but they had transferred me the amt of 2.90l i dont know deducting 6k more for what and charging 13% roi.

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the necessary details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Manoj
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr954214. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 6 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2019

Updated by uk07 Any update?

Dec 12, 2019

Updated by uk07 Any update?
No update till now.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 16, 2019

Updated by uk07 Any Update?

Dec 17, 2019

Updated by uk07 Any Update?

Dec 19, 2019

Updated by uk07 Any update?
No update till now. Whether Tag got dispatched, Please confirm the status to us.

Dec 22, 2019

Updated by uk07 Almost seven working days are completed, have you dispatched the Fast Tag? Please confirm the status to us. Its very urgent.

Dec 26, 2019

Updated by uk07 Please update the status. Still I have not received the fastag

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Address: 411015

Hi,

I wanted to know the status of my fast tag application - hfr936386. I have applied for same using hdfc fasttag portal on 07-dec-19. The amount rs 500 has been deducted via net banking from my hdfc but i have not received the soft copy of my application form. And the documents were not uploaded.

The tollfree customer care number provided is just useless. Please revert as soon as possible.

Application number : hfr936386
Registered mobile number: [protected]
Registered email - [protected]. [protected]@gmail.com
Vehicle registration no (Rc): mh12ky3830

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia

HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400099

We were deducted 295/- as an adjustment entry against our fastag vehicle mbjja8em[protected]

This is wrongly debited to our fastag.

On same 7/12/19 day we passed 4 toll nakas and we were deducted 35, 70, 65 & 70 respectively.in addition to that we were deducted 295/- as adjustment entry.

Request you to return back those money to our fastag account.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 21, 2019

Updated by vintwala what is the email address??? to lodge the fastag complaints

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Address: HDFC Bank, Richmond Road Branch, Bangalore, 560048

Website: fastag.hdfcbank.com/Home/Default

I got a sms saying fastag will be delivered within 4 working days on nov 30th.
Hdfc contact number is not picking at anytime to know the status. My application reference numbers are hfr506874 and hfr506874. I need to travel out of state.

I hold imperia a/c for past several years and didn't expect this kind of service from hdfc bank.

Can you help to resolve this?

Dec 10, 2019

Complaint marked as Resolved

I received the fastag today. Thanks.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600021

I have wallet id, customer id and everything and my fasttag got debited two times in my previously amount which was added at the time of registration. But when i try to log as first time user in retail log in, i am getting “no records found” and i cannot use my fasttag. I can provide you my details. Fix my issue as soon aa possible because from this 15th of december 2019 that we know fasttag is mandatory.

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Dec 08, 2019

Updated by Deepakseenu18 Your mail id is invaild. Please attach your email properly!! I can see only [ Secured ]

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

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I applied for fastag on 11th november with application id hfr355542, wallet was created on 23rd november. Till date i have not received the fasttag. The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. Gadkari sir.. Please defer the fasttag implemenation considering the issues we are facing with the banks in getting the fasttag delivered

Jan 11, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Manoj

HDFC Bank Customer Assistance

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Yesterday i complained about hdfc placing an hold of 12600 on my account. Due to illhealth i could not pay the credit card 6178. Even after telling them i am a heart patient they put an hold. I paid 12000 on 5th dec. It is 8th still they are lying to me saying it will be removed automatically. But nothing is done. I need the money to buy urgently needed heart tablet. I am putting in this forum if i die hdfc is responsible. They are the worst bank in the world. They are only theere to loot you. I pray to god that is closed for ever. They only believe in gunda gardi

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the last 4 digits of your credit card. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: 600053

I am hdfc bank customer. I applied for fastag thro the bank on 22/11/19.

My reference number is :hfr455543

On 26/11/19 i received a msg stating

Customer id:[protected]
Wallet id :[protected]

And on 28/11/19 i received a message saying my tag will be delivered in 3/4 working days.

Till now i. E 07/12/19 i didn't receive any tag or courier id.

Kinly help me to get my tag before 15/12/19, pls.

¾ working days :28/11/19

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Karnal, Haryana, 132001

Applied for fast tag on 26/11/2019 having application reference no. Hfr586040. But till date not received my fast tag. So what is the use of applying fast tag when the services of hdfc bank are not fast but very very slow,
As 15th december is approaching so hdfc bank is requested to refund my rs. 500/- & i will get my fast tag issued by visiting some toll plaza personally.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response "Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance"

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Address: 6 Green Park Ferozepur Road Duneke Moga, Moga, Punjab, 142001

I have applied for fast tags vide application reference no hfr 442476 on 22 nd nov 2019 which was processed on 26 th nov 2019. My custmorid for fast tags is[protected] and wallet id is [protected]. But till date i have not received fast tags. My mail id is [protected]@gmail.com and mobile no is [protected]. Kindly help me to get fast tags at the earliest.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched via Blue Dart and you'll receive it within 5 working days.

-Manoj
HDFC Bank (Customer Assistance).

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I have applied for fastag online on hdfc fastag portal and got the customer id and wallet id created on november 26th, 2019.
In the portal i could see that fastag account being active and recharged for rs.300 with the customer id[protected].

Even though i received an sms on nov 28th, 2019 saying, i will receive the fastag card in 3-4 days time, but till date i have not received fastag card yet in my communication address. Also i'm unable to reach customer care through the number provided ([protected]).

Kindly assist.

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number for us to check and assist you further.

-Anay
HDFC Bank Customer Assistance

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