HDFC Bank Complaints & Reviews

Address: A1,SUNSHINE BUNGLOW,KRUNAL CHAR RASTA,SAMTA GOTRI ROAD,SMATA,VADODARA., Vadodara, Gujarat, 390023

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr6080. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: VARANASI, Varanasi, Uttar Pradesh, 221002

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr818027. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 2 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mohali, Punjab, 140301

I have applied for hdfc bank fastag on 20/11/2019 and remitted rs.500/- by online payment and my fastag application reference is hfr426809. I have received an email message stating that your fastag has been issued successfully. Till date i have not received the fastag. I am a privileged customer of hdfc bank for the past 14 years. I am unable to contact them by email nor toll free no. Since both are faulty. Such a pathetic service from hdfc bank never expected.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 06, 2019

Updated by parshavk Dear team,
I already mention above the application number and date of application and another informatin already filled in the application and give proper email id

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Address: 52, ramamoorthy nagar, melachintamani, trichy, 620002

Applied for fastag on 01/12/19. Till now no update from hdfc. Welcome letter also not received. Call centre no. not at all working. What is the use of paying Rs. 500 and bank is not responding totally.

Worst service. Really regreting why I had chosen HDFC for FASTAG.

My mail id: skhaja.[protected]@gmail.com

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Address: SANGRUR, Punjab, Sangrur, Punjab, 148001

I applied my fastag application reference no. Is hrf442977 on 22 nov 2019. But till now i am waiting for this fastag. Even i am continuously calling on given helpline care number but the call could not be connected and also there is no searching link for hdfc fastag. Please let me know where is my fastag and also on which date it delivered to me. Make soon as possible.

Jan 9, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days.

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: WE 305 GALI CHAJJU, 144001

I applied hdfc fastag on 29 nov 2019, payment deducted from my hdfc credit card & got session timeout, i spoke to hdfc bank they told that the transaction was successful & i was was given transaction code as well, also i spoke to hdfc fastag help line on 3rd december on [protected] they asked my mobile number & said it is showing under process, it been 6 day now, no email & mobile message yet regarding my fastag.

Really disappointed

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

Dec 07, 2019

Updated by Suresh122333 what is the complete email, its is showing fastag.[protected]@insolutionsglobal.com

what is it

Dec 07, 2019

Updated by Suresh122333 what is the complete email, its is showing fastag.[protected]@insolutionsglobal.com

what is it @ manoj

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Address: New Delhi, Delhi, 110044

After my previous complaint i received sms from HDFC post activation of my Fastag Account with balance of ₹300 and also that the fastag would be shipped to my address in 3 - 4 working days. I received this SMS on 28th November. It's been 4 working days already with no information about the shipment. Why is everything so delayed with HDFC Fastag. My FASTag Customer Id is[protected] and Wallet Id is [protected]. The number mentioned for service is never reachable. It always says the number is busy or the call never gets through. When will I get the Tag.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Anay
HDFC Bank Customer Assistance

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Address: we 305 rb gali, 144001

I applied hdfc fastag on 29 nov 2019, payment deducted from my hdfc credit card & got session timeout, i spoke to hdfc bank they told that the transaction was successful & i was was given transaction code as well, also i spoke to hdfc fastag help line on 3rd december on [protected] they asked my mobile number & said it is showing under process, it been 6 day now, no email & mobile message yet regarding my fastag.

My mobile is - [protected]

Really disappointed

HDFC Bank customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by Suresh122333 NO REPLY YET

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 07, 2019

Updated by Suresh122333 its beem 9 days now. no dispatch message or email either yet, what is it?

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Address: A 701, pakshaal bld sanghvi nagar, hatkesh, Mira road, east, Thane, Maharashtra, 401107

My name is bhushan ramdas wable i am an hdfc bank account holder i have lost my debit card and cheque book and recently got shifted to another address, and because of that i am unable to get a cheque book on my new address i am trying to withdraw my money from past two months but they are not allowing me too the hdfc employees are saying that without cheque book or new card we will not give any money i am literally harrased by the hdfc bank of mira rd branch nayanagar for address change and money withdrawal... I urgently need money to pay my rent and i do not have any money please help... And i want to sue hdfc bank for it and these hdfc employees are pathetic... Please help

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Address updation through Netbanking : Please follow the below steps to update the address through Netbanking: Log in to your NetBanking account Click on “Update contact details” on top of the page Click on “Update address” Click “Update” tab. You will be redirected to upload the self-attested scanned copy of document. Update your address under "Address details" Select the document type that you wish to upload from the drop down menu under "Address proof" Click "+" and select the document Click "upload" Type the code shown in the box Select "I/we confirm that we have read the Terms & conditions and that all details provided on the form are true & correct" Click on "Submit" Following are the documents that you can upload as Address Proof during the above procedure: 1) Passport 2) Driver License 3) Voter's Card 4) Aadhar Card 5) Central or State Government issued ID Card. If the request / document is in order, the address would be updated in 2 working days. Alternatively, You can submit an application for change in address duly signed, at the branch. Please mention your Customer Identification Number in the request. If your account is a joint account and if the joint applicant wishes to change the address, please fill a separate form for his / her address change. We regret that we are unable to process the address change request through PhoneBanking, e-mail, scanned, or faxed copy. The form for the address change needs to be submitted together with a documentary proof of address (please carry your original documents with you). The document needs to be self attested by yourself. Please refer the below link for the combined address form. http://www.hdfcbank.com/assets/pdf/Combined_Address_Change_Form.pdf You can also refer to the Documents accepted as proof of mailing address in the below link. http://www.hdfcbank.com/assets/pdf/Proof_Identity_Address.pdf If you send the address change request / letter through courier, post or a bearer, it needs to be necessarily accompanied by self attested copy of any one of the acceptable documents for establishing proof of address for the applicant whose address needs to be changed. Your mailing address will be updated within 7 working days, once the application with any of the supporting documents is received and found to be in order. The change in address will also be confirmed through a SMS in the registered mobile number. You may also confirm the change in address by logging into Netbanking through "My Contact Details". If you have availed of other products offered by the Bank viz. Loans, Credit Card, Depository Services, Securities Trading Account etc., kindly approach the branch for assistance in getting the address changed in those systems as well. Please visit the following link for address of our branches and ATMs https://www.hdfcbank.com/branch-atm-locator

-Nadia
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Bhushan099 Hi Nadia,

Thanks for your reply, I visited the bank again and they said that they have lost my documents from the back end team what about that???. And my net banking is not active!!!
Awaiting your response.

Regards
Bhushan

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I had applied for hdfc fastag on 21/11/2019 and made payment thru my hdfc bank account, through net banking.
I rec'd a message on 24/11/2019 stating that i will receive the card in next 7 working days.
You date i have not rec'd the fastag card.
Since last two days i have been trying to get in touch with the fastag customer care number [protected]. I must have dialled the for more than 50 times.
But there absolutely no response from the number.
Absolutely useless service rendered by a bank which calls itself india's largest pvt sector bank. It boasts of best service but the service is absolutely useless.
Sarasa krishnan
Fastag customer id no.[protected]

Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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Hi i complained about hdfc bank not stopping ecs even after giving request letters for over a year tobhirva at shanti park branch mira rd, she destroyed it all. Ecs is still not stopped. A nice lady from the branch komal told me i need an noc from the other back. She called someone to check the details. My point was bhirva could have told me from september last year. She told me bank is earning because of me due to return charges of around 60000 till now. When i complained earlier nadia said bhirva called me. Again lies. I did not get any call. My demand is all the fees waived and put back in my account as bhirva did not do her job properly. When ever i go the branch she has behaved rudely and used abusive language. If amount not credited will take legal action as i shown my lawyer all the copy of all the letter i gave her. Nothing other than waiver will be accepted. Bhirva needs to punished for her actions

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Zubin
HDFC Bank Customer Assistance

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Address: HNO 45 HARI ENCLAVE WARD NO 2 MUNDI KHARAR, Mohali, Punjab, 140301

I have applied for hdfc bank fastag on 28/11/2019 and remitted rs.500/- by credit card.

I have received an email message stating that your fastag has been issued successfully on dated[protected]. My customer id is[protected].

Till date, i have not received the fastag. I am unable to contact them by email nor toll free number. You are requested to send the status of delivery of my fastag.

Raman
S/o gian chand saini

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the application details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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My fastag reference no is hfr 793651 i want to know status for my fastag its took one whole week.

So please send my fasttag on urgent basis. This is not good for reputed hdfc goodwill.
Please resolve. We are suffering o toll plaza so do it needfully i have good experience with hdfc and i hope you take my complaint on priority and resolve the error by today.

Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra

I have been an hdfc customer for the past 8 years. 5 days ago i applied for fastag via hdfc portal by uploading all the required documents. Payment of 500/- was done through my hdfc credit card. I got the reference number (Hfr780062) as sms but i have not received any email with the application details. The customer care number which they provided in portal is of no use. There is no way to track the status

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Dec 07, 2019

Updated by oadivin I have sent an email to the address mentioned by customer assistance and there is no response. There is no way to track the Fastag shipment.

Dec 10, 2019

Updated by oadivin ### customer service by hdfc.

Dec 10, 2019

Updated by oadivin I have ordered a new fastag from paytm. Not sure how to get my 500 back. I am going to close my savings and demat account in Hdfc anyway. Payback time for loot.

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Address: Rajkot, Gujarat, 360002

Dear sir/madam,
I had applied for the fastag through hdfc website. There was some error in the information updated and wanted to get it rectified, please advice where to get the details rectified as neither the toll free number is reachable nor the customer helpline desk. There is no response from the helpline email provided. The payment receipt says they'll get in touch with us on our registered email/mobile within 7 working days, but its already way past the due time mentioned by them.

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused request you write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected] for correct along with correct & proof

-Nadia
HDFC Bank Customer Assistance

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I have ordered hdfc fastag through online. Its been nearly 10 days and i haven't received my fastag. I have called to that customer care number[protected] and its always busy. Also i sent mail to support. [protected]@sahaj.co.in, hdfc. [protected]@sahaj.co.in. But no one is responding. Its really not acceptable and that too from a reputed bank. Please help me in this matter.

Hdfc ref no: hfr519992

Jan 2, 2020

Complaint marked as Resolved

Received the fast tag late. Hence closing this

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 06, 2019

Updated by Mani Bangalore Thanks for your reply.
But for your information, its been more than ten days still i didnt get. Please deliver the fastag or return my money to my account.

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M

Mani Bangalore

from Chennai, Tamil Nadu

Dec 6, 2019

Thanks for your reply.
But for your information, its been more than ten days still i didnt get. Please deliver the fastag or return my money to my account.

Reply

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Have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr874425. I have uploaded signed copy of the final document and rc/driving license and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number is out of service.

I have been with hdfc for 9 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS

-Zubin
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by Himanshu_pawar Thanks for your update, but it's been almost 15days but not received any update on this,
This is really very poor service I feel now

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Address: House No.VI/641, AMRITA, Near Bank of India, Pirivusala, Chandranagar Post, Palakkad-678007, Palakkad, Kerala, 678007

I have applied for hdfc bank fastag on 23/11/2019 and remitted rs.500/- by online payment. I have recived an email message stating that your fastag has been issued sucessfully. Your customer id is xxxxxxxx2919. Till date i have not received the fastag. I am a priviliged customer of hdfc bank for the past 20 years. I am unable to contact them by email nor toll free no. Since both are faulty. Such a poor service from hdfc bank never expected.br...

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Hi i buy fast tag through hdfc bank online site on 30/11/2019.
Application no. Hfr789329
Got a msg from them that you will receive a mail in which pdf is there and fast tag whithin 7 day but not received mail and unable to track fast tag also.
Tried to contact on [protected]
And [protected]
Both no are not connected 😡,
Tried to call hdfc customer care but not received any information regarding this

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560093

Hopeless customer service offered at cv ramannagar branch in bangalore. I was informed by the employee that account holders should visit the main branch for changing address and there is no facility to change the address online. I found this a big challenge for nre account holders to visit india to change address. This sounded so ridiculous and i questioned the employee. He was adamant that address change can be done only visiting the branch. The employee was more than happy to hand over a form to close the account rather than figuring out how he can help me.

With this kind of service hdfc bank is bound to loose nri customers. Please train your employees customer service and customer retention. The employee didnt care for my account since my account is held in a different branch. Ridiculous attitude...

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Request you to share the complete address of Branch where you have visited as per web site.(ALONG WITH IFSC CODE)
The complete address and contact details of our Branches are available on www.hdfcbank.com> Find your nearest > Branch.

-Nadia
HDFC Bank Customer Assistance

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