HDFC Bank Complaints & Reviews

Website: HDFC

I have done fast tag registration via hdfc bank portal on 13th. Today it is 3rd december. Still not received the fast tag.
I received the eamil that it is successfuly issued... But i have still not recieved it.
There is no way i can track it... I dont know whom to call.

My question to hdfc... If cannot manage the end to end service why do you offer it in first place.

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500032

Hi,

I submitted my application for fastag on nov 10, 2019 and i have not received it yet. My application number is hfr354178. I got emails telling that a tag has been issued successfully. Now i'm in a situation where i have already paid for the fastag but i don't have it yet on my car and pretty soon government will be asking everyone to have fastag. I cannot buy a separate one as my money will be wasted in that. Called hdfc fastag helpline[protected] multiple times only to get more frustrated because it's always busy.

Can anyone from hdfc bank look into this matter because this issue is faced by many customers?

Thanks,
Saurabh choudhary

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia

HDFC Bank Customer Assistance

Dec 05, 2019

Updated by saurabhchoudhary.info First of all, the contact number you entered in your reply is not visible to me. Do you think I will be complaining here if I was able to reach your helpline number.
One more thing, why my Fastag is getting delayed ? It's been more than a 3 weeks that you guys have my application. I was told that people need to pay a fine if they are not using Fastag.
Given that I have already paid to you guys, I deserve to get my Fastag on time or HDFC bank should process refund of the Rs. 500 I gave along with my application.

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Address: chennai, Chennai, Tamil Nadu, 600039

I used my credit limit 175000 from my hdfc credit cards. I could not repay the whole amount instead i asked bank to provide emi option so that the loan amount would get settled but they did not provided me the emi option and till now i paid 30000 as minimum amount. Initially they told emi option would be provided for credit card purchase but now they are telling emi option is offer based and it is not available for my card. I requested bank several time for emi option but they are not giving me. It makes me more frustration. Though i asked emi option to settle the amount gradually but they are not providing. They understand the pulse of middleclass people and doing same for all customers like me. Please help me on this

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. For a quick and amicable resolution on the concern raised by you, please click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is hfr437125.
I have applied on 21 nov 2019 since and i got a mail that my wallet is created and fasttag will delivered in 3/4 days. Since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fasttag guys as the customer care number also given its busy or not being attended.

Jan 5, 2020

Complaint marked as Resolved

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj

-Manoj
HDFC Bank Customer Assistance

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N

Nareshnsk

from Mumbai, Maharashtra

Dec 3, 2019

I have applied for the fastag on 23 November 2019, Ref No.HFR472557, I have Received Customer ID, Wallet ID but Physical fastag not received till .02.12.2019, and more ever the Toll Free number is always busy then how can i contact the team

fastag bought online not received and there is not update on application. - Comment #3598502 - Image #0

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S

skharat

from Pune, Maharashtra

Dec 4, 2019

HR[protected]

Help desk number for HDFC do not work, My money was deducted and i am yet to get the Fasttag confirmation . There is no way you can reach HDFC for support

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H

hitesh lakshman

from Mumbai, Maharashtra

Dec 4, 2019

I tried to find the status of the Fastag application online but was not able to find any details.

Tried calling the customer support, it is busy the hole days, its already been a week since i applied, I got the message that the Fastage is generated but no information as to how i will receive the fastag .

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I received hdfc fastag from my car dealer on 25th july but haven't received welcome mailer on my email or phone. I cannot register without wallet id. I have been trying to contact customer care but the number given on the site never connects through. This is really annoying.

You make the fastag mandatory but the implementation process is not smooth.

Please provide me details of my fastag so that i will be able to login.

Details available with me which i got from car dealer is as follows

Chasis no. Malc181rlkm603042
Wallet id : [protected]
Rf id :[protected]

Please provide me customer id or my login details... As i am not able to login.

Regards

Mohit jhalani
M. No.[protected]

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Address: Udham Singh Nagar, Uttarakhand, 263153

I have applied online for fastag on website of hdfc website (https://v1.hdfcbank.com/htdocs/common/fastag/index.html) and paid rs. 500/- online on dt-30.11.19, my fastag application reference number is hfr791167.
But i have not received any confirmation mail on my registered email id for deduction and payment acceptance for fastag from hdfc. I am regularly trying customer care no. [protected] but number is busy regularly busy from 30.11.19 to 03.12.19.
So i want to know my payment status which was already deducted from my saving bank account. And also want the status of my application of fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia

HDFC Bank Customer Assistance

Dec 11, 2019

Updated by Misra Siddharth Please give the complete email id & contact no. for knowing fastag dispatch status, i have not received any update about my fastag.

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Address: Mohali, Punjab, 140603

On 29th of november, 2019 i tried applying for a fastag by hdfc, using their online application portal. I filled the details and made the payment of rs.500 using my debit card of the same bank.

After payment was deducted from my account i received a server error on website. No confirmation email, no sms, nothing regarding the fastag application. I tried calling hdfc bank phone banker, and they confirmed that the payment is deducted and i should contact with fastag support.

Please see if you can share the confirmation on the successful submission of the application or please refund the amount.

The vehicle registration number for which i was applying the fastag is - hp03c 4522.

Dec 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Dec 06, 2019

Updated by nbhushan999 Thanks for your support!

My Fastag has been approved, I received the wallet Id and have received a message for recharge. But I am not having any information regarding delivery and shipment. When will I receive the tag?

Plus I logged into the CCh account the information submitted there is incorrect. I don't know why, there is no address, no driving license no. But I remember I added these while subbmitting form.

Please help.

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T

Tanujanekadi

from Mumbai, Maharashtra

Dec 3, 2019

I bought sandels of Rs799 from Temptation shop Indore . There i swipes my card but the transaction was not completed . But the money got deducted from my account but didn’t receive to shopkeeper account .Now Hdfc was saying that the transaction was completed but the shopkeeper didn’t receive money .

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E

Er Ráhül Shah

from Mumbai, Maharashtra

Dec 3, 2019

I have registered for fastag by HDFC payzapp link.
After payment only transaction number generated which is seen in attachment.
But no message of registration or email is received for same.
Also toll free number is not working.
What to be done?

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S

Surendran Chandran

from Chennai, Tamil Nadu

Dec 3, 2019

Sir/madam,
my name surendran from tamilnadu, villupuram
iam buy to fastag my car ur bank in last year, but ur send details not properly, iam call the ur tollfree number not respond the call and ur service not good then the customer not working in hdfc portal

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N

nbhushan999

from Mohali, Punjab

Dec 4, 2019

@HDFC Bank Customer Care - I am trying to send email but it is getting failed again and again on this address.

fastag.[protected]@insolutionsglobal.com

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I have been using it to login since activation. But now i am unable to login. It says invalid user id though i have selected wallet id as id type. When trying to reset user id or password the site doesn't work. What other ways of recharge can be made? The tollfree number is anyways busy. Please help me out to get this resolved to contribute using the service....

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Address: 600032

When i am registering for fastag, on payment hdfc site throwed an error message and declared my transaction is unsuccessful but they detucted money from my account. I have been trying for their helpline for the past 5 days and getting only line are busy as a response. So i booked fasttag from equitas bank and they had wonderfull service.

I just want to cancel fastag with hdfc and want my money back because this is mentioned to me as errot transaction.

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance.

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Address: 600063

I have applied hdfc fasttag (Hfr860825) on dec 2 2019 and amount rs.500 has been credited in my hdfc credit card. I have received acknowledgement from hdfc through sms and it states, registered pdf will be sent to registered mail id. I didnt received any mail.

Even i am having account in hdfc for past 13 years, i didnt expect this kind of worst service from hdfc, given toll free number is not working and also there is no provision how to track hdfc fast tag, pathetic system.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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M

Moin D

from Khammam, Telangana

Dec 3, 2019

I applied for HDFC FasTag and received confirmation of success fully opened with balance of Rs. 200, but still not received RFID tag from HDFC, even there is no communication from Bank about Tag, Customer care number always busy and email contact not available. Plz resolve the same.

Cust Id.[protected]

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Address: 17/1 Sathya Sadan, Sarjapur Main Rd, Bengaluru, Karnataka 560102, 560102

Hi

I applied for hdfc fastag on 23rd november but have not received the physical tag yet. Only received a wallet id number. Their helpline is always busy and there no way to contact anyone else.
Even there is no response on banks usual helpline number. They have not provided any other way to contact the bank to get any update. Please help.

I would have got the card personally by now with less effort.

HDFC Bank customer support has been notified about the posted complaint.

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Bank provide fastag service and post sales there is no support.
I have lost my tag id (34161fa8203288ac037bcc40) after windsheld as broken and replaced.

I have been trying to contact bank service to deactivate but no response over email or phone.

Phone[protected] not working for past 2 months.
Email - support. [protected]@sahaj.co.in - no response.
Email - fastag. [protected]@insolutionsglobal.com - no response.

Only if i deactivate i can apply a new one. All i want is to deactivate the tag.

Also tried from fastag. Hdfcbank.com online service request to suspend but no response. Please help me get this resolved.

Jan 10, 2020

Complaint marked as Resolved

Needed to reach out to [email protected] get this resolved after multiple follow-up. Really bad service with HDFC Fastag.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced, request you to forward us the email sent on grievance.[protected]@hdfcbank.com for any further assistance.

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by VijayaRani1 Dear Nadia,
I have sent an email subject "Fastag Service and to deactivate Fast TAG." to grievance.[protected]@hdfcbank.com. Please do the Needful to deactivate the same.

Thanks,

Dec 16, 2019

Updated by VijayaRani1 Hi Nadia,
I have sent and email to the mentioned email address but have not seen any progress or response.

Email Referrence HBL=[protected].

Thanks,

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W

Waliullah kazi

from Mumbai, Maharashtra

Dec 3, 2019

Dear team,

I would like to inform you that 471.26 Rs amount has been detected from amount . I have attached the photo for your reference .kindly return the amount back .

Customer ID[protected]

Regards
Waliullah Kazi
[protected]

fastag service - Comment #3597984 - Image #0

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A

Argha Chandra

from Mumbai, Maharashtra

Dec 3, 2019

My account has a hold balance although i have cleard my personal loan emi and credit card bill. Account no [protected]
IFSC code HDFC0000014

fastag service - Comment #3598081 - Image #0

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H

Hirdesh Yadav

from Delhi, Delhi

Dec 3, 2019

I have hdfc fast tag and the number till free[protected] I am trying from last 10 days 10 hour per day but not able to connect number is always busy .
Not able to recharge as don't have wallet id

fastag service - Comment #3598083 - Image #0

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K

karthickl13

from Bengaluru, Karnataka

Dec 3, 2019

Sir, My UPI ID is [protected]@okhdfcbank. I was paid wrong credit Rs.5200 on 26/11/2019 to UPI ID : [protected]@okhdfcbank. Linked mobile No [protected] . But that person not attending my call and not replying SMS also. So kindly help me to get refund my amount. Transaction ID[protected]

fastag service - Comment #3598147 - Image #0

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N

Neeraj Sengar 2019

Dec 3, 2019

I have applied for hdfc fastag on date 28th nov- two times and payment done through my HDFC credit card .Ffor each transaction Rs 500 were deducted (Rs 1000 total) . Error came on final page. Please help on this my customer Id is[protected] .

Reply

Neeraj Sengar 2019's reply, Dec 3, 2019

No Reply since 28 Nov, Please reply ASAP .

R

Rajarathinam Balasaubramaniyan

from Chennai, Tamil Nadu

Dec 3, 2019

I have account in HDFC bank past 10 years. I apply the Fastag online from HDFC Fastag portal(https://v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html). Still i did not received the Fastag RFID slip.

I experienced the site very very worst response and not for user friendly.

Please take the immediate action.

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C

chetan151989

from Ahmedabad, Gujarat

Dec 3, 2019

As it was more than 10 day still no not recieved my hdfc bank fast tag.
My hdfc fasttag reference Number is HFR425125.

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N

NItin Khamamkar

from Delhi, Delhi

Dec 3, 2019

I have applied for Fastag on 28th November but still I have not recive.
When can I expect it as I need it Urgently.

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R

Roshni786

from Noida, Uttar Pradesh

Dec 3, 2019

I have not received Fast tag wallet ID, due to which I am not able to recharge. I have not received any welcome kit. whenever I am calling customer care from past 15 days it is not reaching or is Budy tune.

Please support

Thanks
Sheel

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My application reference number is hfr510232

I have submitted fastag application on 25th nov 2019.

I tried customer care number 10-20 times a day. Most of the time it is busy or some music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received regarding the dispatch details.
Please provide the dispatch details for the hdfc fastag hfr510232.

Jan 5, 2020

Complaint marked as Resolved

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance

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B

Bhart Sharma

from Bengaluru, Karnataka

Dec 3, 2019

I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is HP63A4048
I have applied on 28 nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

and amount deducted from acount but aplication may not update

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From last two days i could not log in the net banking. Its shows too much users using the service now...

The mobile app is also have the same issue
The msg comes as "we are experiencing heavy traffic…."

Round the clock the problem is there from last 48 hrs or may be more.

Resolve it immediately.
Funds could not be transferred to the desire accounts which may result in financial loss.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

HDFC Bank Customer Care's response Dear Customer,

We apologize that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using NetBanking and MobileBanking App, a few may still be facing intermittent issues. Needless to say this is not the experience we would like our customers to have and we sincerely regret the inconvenience.

-Manoj
HDFC Bank Customer Assistance

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Address: MOHAN WALA KUAN NARAINGARH, Ambala, Haryana, 134203

I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.

Jan 6, 2020

Complaint marked as Resolved

Dec 03, 2019

Updated by Pop45 I apply for fastag through hdfc bank online on 28/12/19 i paid it from my credit card rs 500 but at last payment is deducted from my card and i can not get any message from fastag that mcardis aplied or not because when i make payment desktop shows that seesion time out and payment is deducted, so irequest you to refund my amount to my card which is deducted.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

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I registered for fastag giving my vehicle details and opted to upload the vehicle registration later.
The registration was complete with a payment of rs. 1000.
Application number: hfr768688

I did not receive the welcome email. Hence unable to login to fastag as i did not receive the userid.
I am unable to upload vehicle registration form.

The customer care number doesn't work. Not sure how to contact them and resolve the issue.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411112

I was try to apply for fastag on hdfc bank web portal on 29th november 2019..
After payment debited from account session was expired.
Due to that reference no was not generated.
I talked with hdfc bank customer care, they said it will be mailed by 48hrs.
But after 4 day no reply.
Again two time i register complaint but no reply yet.
Hdfcfatag customer care no was always busy, when it get connect nobady picking my call.
Money is not reversed.
Now i confused what to do. Such bad service from hdfc fastag.
My name is laxmikant kulkarni
Mail id - [protected]@okumaindia.com

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance.

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Address: Nashik, Maharashtra, 422013

I have made an application online for fastag on 24/nov/19, ref: hfr502372, but no further information from them so far, also their fastag customer service number [protected] is always busy. I was hoping for a quick reponse from them as the email said that their customer service representative will get in touch with me over the telephone in the next seven working days, but nothing has happened so far, also there is no email id for fastag application where i can send an email as the above phone number is a dead end.

HDFC Bank customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by JaideepTilak but there has been no further communication from then, not a single call, or email or sms.
please do not mark the case as resolved as it is not. the problem still exists that i have not received the fastags

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by JaideepTilak I have so far received only one of the two fast tags that were purchased.
for mh15dc9579

kindly advise

Dec 13, 2019

Updated by JaideepTilak please note i have received the 2nd fast tag today.
we can close the issue now
thank you.

to be frank it took 20 days instead of 7-10 which is mentioned.

also your customer service number for fast tag never works

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B

Balwant Singh Hanjra

from Delhi, Delhi

Dec 3, 2019

I have applied for fastag online through HDFC Bank vide application number 467293 on ੨੨ November ੨੦੧੯ and paid ₹ ੫੦੦/-, 300/- credited in fastag but fastag not rec'd till date. Pl also tell me about balance 200/- .

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Address: 411028

Hdfc is cheating its customers. I applied for fastag on 28-11-19 and they deducted rupees 1000 and there is no clear communication. The customer care no they provided[protected] never worked, i tried calling 50 times in different times and different days. I did not find any customer service e-mail id on their website. I have even called their phone banking but there is clarity of my complaint status till date.
I sincerely request consumers to stay away from using fastag service from hdfc bank or take prior precaution but just checking if the provided helpline number is working if they have any e-mail id which can be used if there is any payment related issue. I had a long-time association with hdfc and never expected this kind of horrible service from hdfc bank.
Please help me in getting my refund back

Dec 4, 2019

Complaint marked as Resolved

Hello, After Constant followup, I received my Fastag details today hence I am closing my complaint as resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Zubin
HDFC Bank Customer Assistance

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Address: 97 shreejipravesh bunglows, op narmada collage, Bharuch, Gujarat, 392011

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The customer id is[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 20 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 03, 2019

Updated by kulu1234567 customer care number is faulty

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 4, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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K

kulu1234567

from Pune, Maharashtra

Dec 4, 2019

i complaint by mail last week but no response pl close my fast tag account & refund my 500 RS as other option for me to buy fast tag

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