HDFC Bank Complaints & Reviews

Hi hdfc fastag team,

I have applied fastag through online on nov 23 and i have received an email regarding username and wallet details but don’t see any update related to delivering fastag so far..

Can you forward this to concern team and get me an update on when it’s going to be delivered?

Also share the courier awb no details if it’s already been despatched thru any of the courier..

Fastag application number: hfr488933

Thanks
Sathiya

I wrote to hdfc fastag customer service on 8th november 2019 as recommended by their phone support and reported the following issues:

Issue#1: rs.355 got deducted from my account unnecessarily on 7th nov 2019.
I didn't even use my car on 7th nov but still got the following sms : "your fastag a/c has been debited for rs. 355 for adjustment entry on 11/7/2019 6:22:00 pm. Balance amount in the a/c is rs. 315 - hdfc bank ltd"
— please check and get this corrected at the earliest.

Issue #2: my details are incorrect in your records, please change them immediately (& included the correct details)

... It's nearly one full month now and i didn't even get an acknowledgement. Constant follow up with phone support does not help either, they just keep changing the tat (Turn around time) from 48hrs to one week to 15 business days etc.

Email id used (As recommended by phone support): fastag. [protected]@insolutionsglobal.com
Wallet id: [protected]
I didn't except such shoddy service from hdfc bank. Hoping someone will look into this issue and resolve at the earliest.

I am receiving hdfc and axis and icici bank marketing calls even after being in dndc registry.
And i am especially receiving these banks calls at least 5 calls a day from the past 10yrs. I dont know why they are doing this every call i tell them pls not to call again but many atimes tjey call from other number within minutes.
I am very sick of this.
Pls curb this kind of menace.
I have tried complaining to the bank especially hdfc bank but no use atall.
They keep on calling me and its become a big menace now.
They arent listening and are continuously calling me.
Is there a way i can teach these people a lesson is what made me write a complaint.
I want to see how this platform can help.
Its been a ### mess for a very long time.
Those ### wont listen and i am ill now.
Pls teach them a lesson wgo all are intentionally doing this bothering others.
What i realised is they dont care at all.
I expect you teach a steong lesson do they wont play with people numbers and their time.
Regards,
Raja

I have purchased Fastag from HDFC bank on 30th Nov, reference number - HFR817635. It says pdf will be sent to registered mail id but its been 5 days so far no pdf received also there is no process t check the progress status. HDFC has charged 500 and now they are issuing free fastag so ideally they should waive off that charge because I purchased on sat only. Appreciate quick help.

Applied for fasTag through hdfc since it's trustworthy and that i hold a account there. Applied on Nov 30th 2019 Saturday and haven't received a welcome mail since payment. How am i supposed to know if I'll receive the fasTag or not. Or go to another medium and apply from scratch. The bank is atleast supposed to the customers a message explaining what's the issue they are dealing with . So that we'll be clear as to wait or try another medium to get the fastag. This is so disappointing of what's expected of hdfc bank.

I applied fastag on 29 oct 2019 vide application Refrence no was HFR302128 but till date i don't get fastag. I am a customer of hdfc bank from 2013 in these years i never get this type of bad service. I Request hdfc bank to deliver my fast tag to my mailing address as per my account.
Regards,
Vikas Ahlawat
[protected]@gmail.com
My contact number is [protected]

I have applied for hdfc fastag on 30/11/2019. There has been lack of communication. My application number is: hfr804866. I have deposited 500 rs as fastag fee.
Unfortunately there is no active communication channel to reach out for application status. Toll free number given[protected] seems not working. Even after being dialed for 5 minutes no response.
I was promised to get the notification in pdf file on mail but i haven't received any mail or message yet.
I doubt is this a fraud as the number mentioned is also now switched off.
I have been hdfc customer since last 15 years, getting such a response from hdfc is really unacceptable. I do not expect something like this from hdfc. That's why i have filed this complaint

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is HFR787773. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.
I am almost 7 years with hdfc and this my worst moment. Hdfc should not cheat their customers this way. The service no. [protected] is also not working. Please resolve this issue.

This account is My past salary Account.Suddenly I have seen its balance is negative 2700 RS.What is the reason for it.Please solve it as soon as possible.
Thanks and regards,
Ayan Kumar Shee.
Account Holder: AYAN KUMAR SHEE
Account Number: [protected]
IFSC: HDFC0000105
Branch: U N BRAHMACHARI STREET

Hi

My fastag reference number is HFR352301 which was raised on 10- November.
I am still waiting for my fastag to get dispatched. I wrote many emails to fastag.[protected]@insolutionsglobal.com and called the helpdesk number which was no use to me.

HDFC doesnt care about the pain which their customer under going and they are not helpful.

Kindly help

I have registered for new fast tag for my vehicle. Ka03nb2310 and an amount of rs. 500.00 is deducted from my hdfc account. I have received the message
Etoll1291683. The site closed after that and i did not received any details. Can i get the details about the status of the amount deducted and is the fastag completed?.

Please let me know the status.

The registration name is : adi narayana c

I have applied for the fasttag from hdfc bank fastag portal. The charges have been deducted from my account, but i didn't got any response from hdfc. I have not received customer id & wallet id nor the physical fastag from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Booked/paid on hdfc website for fastag on 26nd nov. They committed that it will delivered to my address within wk. But till date i have not received fastag. Not able to reach there call centre. It is always busy. No response from call centre/ bank/local bank branch/ online chat. I am not sure where to go. Their service is bad and irresponsibility. I have got msg on my mobile from hdfc about my wallet detail/ user id. I am able to login to my account. But it is not helping me to get fasttag... I am going out of station on 5th of this month wherein i am using vehical. Please help me

My customer ID[protected]My wallet id[protected]My fastag number is 34161FA8203288AC04659360My

I had applied for Fastag through HDFC Bank website online on the 13th Nov 2019 vide reference No HFR367079 and Rs 500 was debited from credit card..Till date, I do not have any update of my Fastag nor the application status except for the first sms of the successful registration. Had escalated through the HDFC Relationship Manager too and awaiting response..The toll free contact number is just futile, as the call just gets disconnected

I have submitted my application for fasttag online on 1st December 2019 and paid the money of rs.500/- also. So far the PDF copy of application submitted has not come from HDFC. Neither I am able to contact helpline. It is always busy. My fate of application is not known. The reference of my application is HFR833640.Kindly arrange to get the fasttag at the earliest.

I have applied hdfc fastag through online on 20-nov-19. While making the payment, the amount was deducted twice from my account.
Request you to verify from your end and make necessary arrangements for a refund the amount.

Till today there is no response from them, i tried calling the customer service number and always busy and can't able to contact them for the last 5 days.

I had applied for fastag on 26/11/2019 thru following hdfc fastag portal.
https://getprepaidcard.hdfcbank.com/fastag/index.aspx

I have a HDFC bank salary account and paid the amount through my standard chartered credit card.
Payment of Rs. 500/- got debited to my credit card but didn't receive any response or communication from hdfc (No message /email)

Following are my details:
Name : Deepak Kumar Garg
Mobile no: [protected]
Email id: garg.[protected]@gmail.com
Vehicle no: KA01MH4434
Model: Honda City

I have tried calling the toll free no: [protected] more than 25 times over last 2 days but it is always coming busy.
I felt cheated and need an immediate response from hdfc fast tag team.
Please revert as soon as possible.

I applied my fastag application reference no. is HFR721147 on 29 Nov 2019. But till now I am waiting for this fastag.
I am continuously calling on given helpline care number but the call could not be connected and also there is no searching link for HDFC fastag. Where can I get the status of my application.
Please let me know when can I get the fastag delivered to my address.

Dear sir/mam,
I have paid an amount of rs. 7876/- through UPI to book an air ticket from Easemytrip. The amount was deducted from my account at that time, but the transaction was not processed.Even Easemytrip has confirmed that they haven't received the payment yet. Please do your best for return of my amount.
My personnel details as follows :
Name: — Rahul Kumar

Applied for fastag through hdfc portal on 20th nov.2019. Customer care numbers are always busy. I am not updated with the dispatch status till todayi. E. 4th december, 2019 whereas they claimed that it will be despatched within 7 working days. I received a message on my registered mobile number on 24.11.2019 that wallet and customer id has been issued. Need your help in the matter so that my fastga reach at my address asap.

The reason behing approaching through hdfc was their prompt deliveries which in this case appears to be completely failed. They have not been able to address my concern specifically and timely.