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2.9
Updated: Feb 20, 2026
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B
BS Tanwar
from Yamunanagar, Haryana
Dec 3, 2019
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I purchased my HDFC FASTag from my car dealer aon 27 Nov 2019 and the initial activation was done by the dealer itself on 27 Nov 19. Later I had recharged my HDFC FASTag through BHIM UPI for an amount of Rs. 500. However the amount was deducted from my Bank account but could not be credited in my FASTag wallet. My wallet I'd is [protected]. Customer care number continuously coming engaged. Where the customers should approach.
HDFC Bank customer support has been notified about the posted complaint.
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    E
    Er sanjay Vishwakarma
    from Mumbai, Maharashtra
    Dec 3, 2019
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    Im sanjay your account holding im facing some problems my transaction rs 2000 from 1st december 2019 by atm machin deducted but cash not received account number is [protected] and some information ALERT:You've withdrawn Rs.2000.00 via Debit Card xx7158 at NH-7, BLOCK NO-1 NEHRU N on[protected]:16:14:24.Avl Bal Rs.469.74.Not you?Call [protected].
    HDFC Bank customer support has been notified about the posted complaint.
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      M
      manigandan t
      from Chennai, Tamil Nadu
      Dec 3, 2019
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      Address: NO 51/A THALAYATHAM, GUDIYATTAM, Vellore, Tamil Nadu, 632602

      Hello,

      I applied for fastag online in HDFC, the application number is HFR871743, have no updates yet, not even received mail. The confirmation page highlighted that the tag will be delivered in 7 days and will receive a confirmation mail. No mails received yet..This is frustrating.. no tracking option ..

      Customer care number can never be accessed..always get the busy tone..

      Do updated on priority.. Real shame on HDFC in this process, being a customer for so long did not expect this.
      HDFC Bank customer support has been notified about the posted complaint.
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        R
        rameshtssr
        from Mumbai, Maharashtra
        Dec 3, 2019
        Resolved
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        Resolved

        I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
        Jan 5, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 05, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        Kindly write to us at https://bit.ly/36a2IcR along with the Fastag reference number, Vehicle number, date of application and your registered mobile number to enable us to check and assist. Please mention reference number TT[protected]
        for us to promptly respond to you via e-mail.


        -Nadia

        HDFC Bank Customer Assistance
        View replies
        Hi HDFC,
        I have payed 500 rs online in HDFC FastTag site with the below ref number. It has been more than a week, i got a message saying your FastTag account got created but i haven't still got the RF-ID... customer care 1800 *
        doesn't work at all... Please let me know how to get my RF-ID Tag

        My Application ID : HFR421708
        Reply
        sathish249's reply, Nov 27, 2019
        How the hell this issue is marked as resolved...
        My HDFC fasttag is blacklisted, there is no support from hdfc to resolve this issue, even the customer care number is of no use.If HDFC can't resolve it then pls transfer my Tag balance which may be 500 or more to my hdfc account.
        Reply
        Deekshant Sharma's reply, Nov 27, 2019
        If you need my customer or wallet id, then update the same in the ticket
        Deekshant Sharma's reply, Nov 27, 2019
        The most preferred solution for me is the refund of the money I am having in my fasttag wallet to my hdfc account else resolve the blacklisted issue
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          E
          Er sanjay Vishwakarma
          from Mumbai, Maharashtra
          Dec 3, 2019
          Resolved
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          Resolved

          Im sanjay your account holding im facing some problems my transaction rs 2000 from 1st december 2019 by atm machin deducted but cash not received account number is [protected] and some information ALERT:You've withdrawn Rs.2000.00 via Debit Card xx7158 at NH-7, BLOCK NO-1 NEHRU N on[protected]:16:14:24.Avl Bal Rs.469.74.Not you?Call [protected].

          My mobile number iw [protected]
          Dec 3, 2019
          Complaint marked as Resolved 
          Currently not resolve my problem please fast provide me email id [email protected] Mo...9755400378
          HDFC Bank customer support has been notified about the posted complaint.
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            R
            Rajdeep_s
            from Gurgaon, Haryana
            Dec 3, 2019
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            Address: Delhi, New Delhi, Delhi

            I have applied for HDFC fastag on 20/11/19 and my application Id is HFR413360. I have got sms and email that my fastag has been issued on 23/11/19 but I couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or HDFC should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              pankaj005
              from Mumbai, Maharashtra
              Dec 3, 2019
              Resolved
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              Resolved

              credit card redispatch request

              Address: Pune, Maharashtra

              Hello I am pankaj i have recently applied for Hdfc Credit card and my application was approved my credit card is ending with 4895 i have got all the messages from bank everything is going ok but at the time of delivery of card i was not their on town because of my office work and my card was returned and right now i am available in same address so please tell me what can i do to get my credit card again.
              Pl solve this quriy i need...
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              S
              Shruthi thatikonda
              from Hyderabad, Telangana
              Dec 3, 2019
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              It was on Oct 10th i received messages stating transactions were made on my cc. I stated them as dispute transactions as i didn`t make them. I dropped an email to cc.[protected]@hdfc.com on Oct 10th and I haven`t recieved any kind of acknowledgment from them.

              It has been almost 5 times i called customer care and everytime i call them, they just ask me to fwd the mail once again. Till date, I have forwarded the dispute form for 5 times and no update till now.

              This seems to be very irresponsible behavior towards its customers.

              Suggest not to use the HDFC cc.
              HDFC Bank customer support has been notified about the posted complaint.
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                P
                P. Krishnan
                from Mumbai, Maharashtra
                Dec 3, 2019
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                I had applied for HDFC Fastag on 21/11/2019 and paid the thru my HDFC saving account.
                A mail was recd informing me that the Fastag card will be sent in 7 working days.
                My customer ID number is[protected].
                Their customer care number is always busy.
                HDFC Bank customer support has been notified about the posted complaint.
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                  H
                  Harshal Golecha
                  from Delhi, Delhi
                  Dec 3, 2019
                  Resolved
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                  Resolved

                  Hdfc fastag service is very pathetic, i haven't expected this from hdfc. Since last 10 years i am a privileged customer of hdfc bank and for that reason only i applied fastag through hdfc. But now i completely lost that respect to hdfc. I tried through all means - in their toll-free number, in their e-mail but its been 2 months i am not getting any response from them and not able to track the status of my fastag. Two months back i got the message feom hdfc that my wallet is created but till date i haven't received the fastag. My customerid is[protected]
                  Jan 5, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  Please email us at grievance.[protected]@hdfcbank.com along with your fastag application number and screenshot of a copy of the email send to fastag team for further investigation.

                  -Nadia
                  HDFC Bank Customer Assistance
                  View replies
                  I filled all the required details for hdfc fastag and My account has been debited but i havent got any confirmation from hdfcfastag. Helpine no is always busy. I have no track of my application. Help asap
                  Reply
                  I have applied hdfc fastag through online and made payment of 500 inr . The reference number of the application is hfr594661. I have not received any mail or message regarding the confirmation or message.

                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.
                  Reply
                  I have applied for fast tag on 27/11/2019 online on hdfc website. The amount of 500 RS has been debited from my account but I have not received any confirmation . After the payments page I got an error on web page but amount was still debited from my bank account. Application reference number is HFR626586.
                  Reply
                  Hi
                  I applied for fast tag and paid required amount but server showed error, money got deducted from account. I applied again and paid again and again same error. Money got deducted again but this time I also receive a welcome mail with reference id. HFR607593
                  Reply
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                    N
                    niraj1977
                    from Delhi, Delhi
                    Dec 3, 2019
                    Resolved
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                    Resolved

                    Address: Gurgaon, Haryana, 122001

                    I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, 200 as the top up amount & 100 as issuance fees).
                    The reference number of the application is HRF863211.
                    I have uploaded copy of the final document & RC but there is no update.

                    There is no way to contact hdfc fastag guys as the customer care number given is always busy.

                    Please update on the status.

                    Niraj
                    [protected]
                    Jan 13, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dec 09, 2019
                    Updated by niraj1977                     How much time it will take to resolve this issue?
                    Verified Support
                    Dec 13, 2019
                    HDFC Bank Customer Care's response                     Dear Customer,

                    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the following details. 1] Your vehicle number 2] The date of FasTag Application 3] Mobile number updated in your FasTag Application 4] Fastag application number Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      S
                      Sha Mani
                      from Gurgaon, Haryana
                      Dec 3, 2019
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                      Address: 216,, BAJAJ HOUSE - 97, NEHRU PLACE, New Delhi, Delhi, 110019

                      I have applied hdfc fastag through online and made payment of 1000 inr. The reference number of the application is hfr857381. I have uploaded copy of the final document and RC/Pan Card and since then there is no update.

                      There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                      I have been with hdfc for 8 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                      The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status and send me the invoice of rs. 1000/- on my mail id i.e. [protected]@gmail.com
                      HDFC Bank customer support has been notified about the posted complaint.
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                        J
                        jagjit102singh
                        from Noida, Uttar Pradesh
                        Dec 3, 2019
                        Resolved
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                        Resolved

                        Hi,
                        I applied for hdfc fastag online on hdfc website paid full amount on 27/11/19, but no email received till date. Even helpline is always busy, no email id provided to get information. Only received a message that email will be sent, but no email is received, tried many time to contact the helpline but getting no help.

                        Application id : hfr776113

                        Jagjit singh
                        Jan 7, 2020
                        Complaint marked as Resolved 
                        Verified Support
                        Dec 06, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        Your application would be processed and you will receive the Tag in 7-10 working days, if the same is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.


                        -Nadia

                        HDFC Bank Customer Assistance
                        View replies
                        Applied fastag on hdfc bank website 10days back.
                        paid money.
                        No response any further.
                        Call centre Ph No does not respond.
                        No contact email ever shared by HDFC to write a complaint.
                        app No HFR390791
                        Reply
                        I have booked a HDFC fastag more than a week back.
                        I neither got any wallet I'd nor fastag.
                        I have paid the amount as well.
                        Not sure what is the problem and if it will be resolved or have I been cheated..
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                          J
                          JithinRaj Raghavan
                          from Bengaluru, Karnataka
                          Dec 3, 2019
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560015

                          I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges but i didn't got any response from hdfc since last 3 weeks. I have just received customer id & wallet id. I'm able to login to portal, but for all practical purpose, we need a physical tag but the its not yet received from bank. Their customer service number is also not reachable.

                          Ideally, they should've provided a tracking number or sms using which we can see the current status of fastag.
                          Jan 5, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Your application has been received at our end and you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                          -Nadia
                          HDFC Bank Customer Assistance
                          View replies
                          Dear Team, HDFC bank Net Banking portal is not working properly. This is causing serious issue at business level. what is the issue
                          Reply
                          I have paid redmi8 Mobil 28 November, 10% Hdfc debet card Offer but not credit cash back in my account
                          Reply
                          Sivaonteru's reply, Dec 3, 2019
                          I sir November 28 I have paid redmi8 Mobil, cash back 10%hdfc debet card cash back, I have paid Mobil cash back not credit pls check it
                          As an Adjustment entry Rs.355 has been debited from fast tag account on 26th NOV2019

                          I don't know for what they have debited

                          This happens every time like deductions of Rs.20, 25 goes on.


                          So request for refund as soon as possible

                          Customer ID- [protected]
                          Bank- HDFC
                          Reply
                          Fast tag token not received even after 7days
                          Reply
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                            A
                            ankursood99
                            from Delhi, Delhi
                            Dec 3, 2019
                            Resolved
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                            Resolved

                            Address: D-1102, Salarpuria Symphony, Electronic City, hosur, 560100

                            I have paid an amount of rs.1000 for applying new fast tag. Amount got debited from my account but i didn't get any confirmation on applying new fast tag, it has shown error page.
                            I have tried reaching customer center over the phone but i couldn't. Can you let me know what went wrong? And how to get the fast tag?.

                            Transaction number is etoll1291683

                            Also please let me know how to track my application
                            Jan 5, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,


                            Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.



                            -Manoj
                            HDFC Bank Customer Assistance
                            View replies
                            Am not recived HDFC FASTAG welcome kit with my vehicle kit wit my vehicle NO-DL2CBA4265, JUNE 2019,
                            There is no customer care for easy reach and slove my problems,
                            So please help to provide my WELCOME KIT, INCLUDING " WALLET KIT, CUSTOMER ID"
                            RFID[protected]
                            VEHICLE NO- DL2CBA4265
                            MOB NO-[protected]
                            Reply
                            Received a fastag from Hdfc. Fastag not working at all. Customers care number not working. They accepting deposit recharges.but not getting any transaction message
                            Reply
                            I requested to you kindly give me status of my reference number HFR483666 and also tell me how much it will take time to dispatched me. I have applied on[protected] and today's 4 working days.
                            Reply
                            As i have order the fastag from hdfc portal amount has been paid from my account nearly about 500 and yet not received any confirmation from the and struggling to now the status that is done or not unable to find what happen with the my application

                            my references no - hfr647706
                            Reply
                            I have submitted an application online for fasttag by hdfc bank ltf fasttag but no any messag or mail recieved after submiission of application and also deduct my money from my saving account
                            Reply
                            I have paid Rs 500 on line payment through my credit card sofar I have not received sticker. Please do needful.
                            My customer ID
                            [protected]
                            Wallet ID
                            [protected]
                            Transaction ID
                            [protected]
                            Regards
                            Adi narayana Reddy
                            Reply
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                              N
                              Nagaraja Javali
                              from Bengaluru, Karnataka
                              Dec 3, 2019
                              Resolved
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                              Resolved

                              Hi,

                              I was applying for hdfc fastag online, entered all the details and paid rs.500 through my credit card but didn't get any acknowledgement finally it was session timeout. I again tried one more time but again the same issue. So totally 1000 (500+500) rupees deducted and no communication regarding this yet and amount is also not refunded.

                              I tried calling fastag customer care number but this is also not working. Could some one from hdfc bank look in to this?
                              Date of transaction:[protected]
                              Vehicle no. Ka01 ms1303
                              Jan 8, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 08, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days.

                              -Zubin
                              HDFC Bank Customer Assistance
                              View replies
                              I paid for fast tag on 29th Nov but I did not get any confirmation mail from HDFC as informed during FastTag processing. Now I am trying to contact on [protected] but nobody assist me. Company is cheating with customers providing wrong toll free number.
                              Reply
                              Hello sir, in my HDFC account one assist membership 1300 ₹auto debited I want cancel this membership pls cancel this as early as possible. Or tell me how to deactivate this plss it's my request I don't want this one assist
                              Thank you
                              Kranti ingle
                              Reply
                              I have applied for HDFC fastag on November 12th, 2019.
                              Till there is no update on it and my reference number is HFR362192.
                              The customer care number is not working and always busy .
                              Please resolve it as soon as possible.
                              Reply
                              I have complaint about my debit card EMI...when I bought the thing from amazon it was showing 861 per month till 12 month..but yesterday I got a msg that the EMI will be1696.so please tell me what is happening. I called HDFC care also...but they are saying this problem can only be resolved by you..so please kindly solve the Matter..
                              Reply
                              I have applied for the fasttag from hdfc bank fastag portal on 8th November 2019 and paid all the charges, Received the confirmation email and the application copy. Still now no tag is received at my end.
                              Reply
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                                K
                                Kirthi Vasan
                                from Bengaluru, Karnataka
                                Dec 3, 2019
                                Resolved
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                                Resolved

                                Hi,

                                I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

                                I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

                                Application number : hfr776688
                                Hdfc bank customer id: 68916420
                                Registered mobile number: [protected]
                                Registered email: kirthi. [protected]@ninjacart.com
                                Vehicle registration no (Rc): ka05mm2232
                                Jan 10, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 07, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Your application would be processed and you will receive the Tag in 5-7 working days, if the application is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Verified Support
                                Dec 08, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Zubin
                                HDFC Bank Customer Assistance
                                Jan 22, 2020
                                Updated by Kirthi Vasan                                 Still i didnt get any updates or call from hdfc bank and visited multiple times to Hdfc banks but no response there as well on the fastag. why the hell its happening? unnecessarily am waiting at tollagtes and wasting my time.
                                Jan 22, 2020
                                Updated by Kirthi Vasan                                 Hi,

                                I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

                                I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

                                Application number : hfr776688
                                Hdfc bank customer id: 68916420
                                Registered mobile number: [protected]
                                Registered email: kirthi. [protected]@ninjacart.com
                                Vehicle registration no (Rc): ka05mm2232
                                View replies
                                Worst service from Hdfc bank, nether their toll free number works not they respond to the query. How long shold I wait for the update ?
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                                  G
                                  Gautam.hardat
                                  from Delhi, Delhi
                                  Dec 3, 2019
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                                  Address: New Delhi, Delhi, 110059

                                  I did make the payment on 29th nov 2019 for rs 500 & received the application number, hfr776793 at the time of registration, no communication afterwards, no email received, no sms, unable to track application, unable to contact customer care number not working, i see so many users facing issue on twitter, i have been premium customer of hdfc since 10 yrs but never seen such a pathetic service, can some one help on this.
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 04, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,


                                  Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj



                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Dec 04, 2019
                                  Updated by Gautam.hardat                                   Dear Team,

                                  Thanks for acknowledging the concern. My contact number is [protected], Application number HFR776793, Vehicle Number DL10 CS 0163, Payment was done online through netbanking Rs 500 on 29th Nov 2019 at 22.43 hrs. I would appreciate if you can track the application and help on this.

                                  Regards
                                  Gautam
                                  Dec 04, 2019
                                  Updated by Gautam.hardat                                   Dear Team,

                                  In your response you mentioned email id [protected]@insolutionsglobal.com
                                  above is an invalid email id, please share the correct email id for sharing details seprately.

                                  Regards
                                  Gautam
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                                    R
                                    Raghudeep Palla
                                    from Hyderabad, Telangana
                                    Dec 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: Flat no 907,manjeera heights , c block, Sri chithra layout,ntrnagar,lbnagar, Hyderabad, Andhra Pradesh, 500074

                                    I paid 500 rs for hdfc fast tag, they had collected 200 rs as security deposit. 100rs for card, i applied for card around november 20th
                                    I had bank account in hdfc, i don't know why the r collecting security deposit, and for every recharge to your they are collecting convenience fee, what is the fun in taking card,
                                    When axis bank is giving free card
                                    Jan 5, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 04, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,


                                    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.




                                    -Manoj

                                    HDFC Bank Customer Assistance
                                    View replies
                                    Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                                      K
                                      krgarg
                                      from Ahmedabad, Gujarat
                                      Dec 3, 2019
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                                      I applied for fastag on 22nd nov through hdfc bank portal with application number: hfr444342. I have received the messages regarding the issuance of wallet number and dispatch within 3-4 days but no further updates regarding the same. The nearest branch only says that it will be sent but nothing more. Please look into this as the deadline is approaching and i haven't received either the help, or update or the tag itself as yet despite applying for it at right time.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,


                                      Kindly write to us at http://bit.ly/2rJpTvD mentioning the Fastag reference number, vehicle number, date of application and your registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.



                                      -Nadia

                                      HDFC Bank Customer Assistance
                                      Dec 04, 2019
                                      Updated by krgarg                                       I am unable to see the refrence number even after signing in. It is protected. attached is the screenshot.

                                      Dec 06, 2019
                                      Updated by krgarg                                       Looking forward to an update on the above.
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