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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 582

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M
mounika nuka
from Delhi, Delhi
Dec 1, 2019
Resolved
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Resolved

Address: Warangal, Andhra Pradesh, 506002

My credit card got expired. Iam not able to pay the bill. I didn't get any proper response with phone banking and i don't have net banking also as i closed debit account. Please do needfull. Want to pay my bills. Because today is bill date. Atleast minimum amount i have to pay. I am not able to understand the phone banking services also. They are not connecting the phone banker. Atleast please do call this on number so that i will be helpful to you people
Jan 1, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last 4 digits of your credit card & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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    D
    Deekshant Sharma
    from Gurgaon, Haryana
    Dec 1, 2019
    Resolved
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    Resolved

    Address: Faridabad, Haryana, 121008

    My hdfc fasttag is blacklisted and there is no support from hdfc to resolve this issue.

    There fasttag helpline number is never reachable or nobody picks.

    I am having a balance of more than 500 inr in it but still i am unable to use it at toll.

    Toll plaza guys says i have to get in touch with hdfc and hdfc never helps.

    I am soo frustrated because of this.

    I literally want to get rid of hdfc tag now. My money is stuck and there is no service provided to me from hdfc
    Jan 1, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 01, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Manoj
    HDFC Bank Customer Assistance
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      S
      Sneha92567
      from Bengaluru, Karnataka
      Dec 1, 2019
      Resolved
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      Resolved

      Address: 560037

      I had hdf salary account however after changing my job 2yr back i stoped using my hdfc account...
      I recently got updated that they have charged me -9000 in my account since they changed it to saving.
      No prior communication was made. It's h huge chunk of money and i m not able to pay it due to my financial condition.
      I did checked online that rbi has passed rule that bank are not supposed to do it.
      But m sure where to file a complaints or contact to get this waived off from my account so i can close it as it severely effecting my credit score
      Jan 7, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 07, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

      -Nadia
      HDFC Bank Customer Assistance
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        K
        Krish239
        from Mumbai, Maharashtra
        Dec 1, 2019
        Resolved
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        Resolved

        I received a message on my mobile saying that there is a deduction of 1425 indian rupees from my debit card account. I was never asked for otp and i haven't shared any information to anyone. Please help me in returning my money back. I had already raised a request in the site asking them to remove my membership 10 days ago but i haven't received any response from them.
        Jan 5, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 01, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We request you to visit the given link: https://bit.ly/2syCEto to know more regarding your concern.

        -Anay
        HDFC Bank Customer Assistance
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          A
          ArshGill
          from Mumbai, Maharashtra
          Nov 30, 2019
          Resolved
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          Resolved

          Address: amritsar road opposite civil hospital tarn taran punjab, Tarn Taran, Punjab, 143401

          Ihave an account with hdfc bank my registered mobile number is [protected] and my customer id is 67618513 i have redeemed debit card reward points amounting 2350 but not got credited to my account as per given time i tried to reach customer care they said go to bank for resolution and when i goes to bank they says call customer care no one is helping me out of this situation
          Jan 5, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 02, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

          -Nadia
          HDFC Bank Customer Assistance
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            N
            n.deshmukh
            from Delhi, Delhi
            Nov 30, 2019
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            Address: Satara, Maharashtra, 415004

            I booked irctc ticket on 29 November 2019, money has been deducted but ticket not yet confirmed . In the failed transaction it is showing "no response from bank". I am attaching the screen shot of failed transaction. I conducted transaction through HDFC debit card.
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              A
              Avinash Ratthe
              from Mumbai, Maharashtra
              Nov 30, 2019
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              Address: Balaji Ward, Ballarpur, Chandrapur, Maharashtra, 442701

              This is reference to my fastag application reference no. Hfr465524 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

              Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

              Kindly look into the matter mas soon as possible.
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Shrihari Nirdude
                from Mumbai, Maharashtra
                Nov 30, 2019
                Resolved
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                Resolved

                On 30/11/2019, i've initiated a transaction through hdfc (Domluru bengaluru branch) netbanking for 5k to beneficiary boi bank (Naigaon dist. Nanded branch) account. Amount debited from a/c but not yet credited to recipient. I got message saying - your money transfer of inr * timed out due to technical reason. Ref no[protected]. I checked, the amount is not credited to any account.
                Jan 5, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have checked our records and confirm that your fund transfer dated 30/11/2019, reference number IMPS[protected] for amount Rs. 5, 000.00 through IMPS was timed out due to technical issue at the Beneficiary bank end. The same will be credited in the Beneficiary account or refunded back to your account within 3-4 working days.

                If either does not happen please click on https://bit.ly/2Lzhyn3 and provide the Beneficiary account statement from transaction initiation date to ( today's date) to check and assist you better in this regard.

                -Nadia
                HDFC Bank Customer Assistance
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                  D
                  DineshJayaraj
                  from Bengaluru, Karnataka
                  Nov 30, 2019
                  Resolved
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                  Resolved

                  Address: 560068

                  I have applied for fast tag on 28th nov 2019 and two times rs 500 has been deducted from my hdfc regelia credit card but i didn't receive tagid or any ack for that matter from fasttag team.
                  My credit card number is [protected]. I tried calling the customer care number for fast tag [protected] but inspite of calling 100 time it is busy or if it rings no one picks up the call.
                  Please do the needuful or call me at [protected]
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    H
                    Hanshu Rani
                    from Gurgaon, Haryana
                    Nov 30, 2019
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                    Address: Ss plaza sector 47 gurgaon, 122001

                    Hi
                    I have purchased I phone Xr price 58200 by Hdfc credit card on 7th November. There was 6000 cash back offer. My customer I’d is 61614733. It’s been almost 23 days. I haven’t received any cash back yet.
                    When will I get this in my account
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                      A
                      Amit M Singh
                      from Ahmedabad, Gujarat
                      Nov 30, 2019
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                      Address: Mumbai City, Maharashtra
                      Website: getprepaidcard.hdfcbank.com/fastag/index.aspx

                      I had registered for fastag through hdfc bank. Completed the process on the portal and submitted the rc of the vehicle and my drivers license as document requested. I had paid 500 through hdfc bank debit card. Transaction completed but i didn’t receive any email or sms confirmation if the fastag is issued or not. Money is deducted but don’t know if fastag issued. Tried their toll free number ‭[protected]‬ but it’s always busy. Tried calling customer care of hdfc bank and register complain but they told to wait for 8 working day then can register the complain. I asked for any email address to register complaint and they gave me mail i’d but the mail failed to deliver and says “ sorry, we were unable to deliver your message to the following address”. The email id provided to me was status. [protected]@sahaj.co.in which is not working. Please do the needful at the earliest to resolve my complaint.
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
                      Amit M Singh's [Complaint's author] reply, Dec 1, 2019
                      What is the [protected] in the mail id "fastag.[protected]@insolutionsglobal.com". How am i suppose to send mail. Kindly confirm the mail id or reply on [email protected]
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                        R
                        Rajashekar Varkala
                        from Mumbai, Maharashtra
                        Nov 30, 2019
                        Resolved
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                        Resolved

                        I applied for fastag through online link for fastag application with reference number - hfr769688. Rs 500/- were debited and it said session expired. Either refund or start processing for fastag. Called customer care and they have no information about fastag. Please resolve this asap. Please ask for customer id and account no. For further processing.

                        Thanks
                        Raj
                        Jan 5, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 02, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        With regards to your query, we request you to send an email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        HDFC Bank Customer Assistance
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                          V
                          Vignesh Dhs
                          from Nagercoil, Tamil Nadu
                          Nov 30, 2019
                          Resolved
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                          Resolved

                          The hdfc bank has put a hold on my funds of rupees 107.00 as mi revenue hold through gefu, ac number is
                          Account number: 5010*7681
                          Ifsc: hdfc0003644
                          Branch: sripuram tirunelveli
                          The customer service is not able to give any info on this. Why you should take money in my account this is my salary account and it's an zero balance account but our side deduct money in my account, i need cash return
                          Jan 7, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            G
                            gargshubh200
                            from Delhi, Delhi
                            Nov 30, 2019
                            Resolved
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                            Resolved

                            Hi,

                            I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

                            I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

                            After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

                            However, amount of rs.500 was deducted from my savings account.
                            I am not sure if my request was successfully put.

                            I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
                            There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

                            I was not expecting this atleast from hdfc bank

                            Mobile no. Registered with fastag:[protected]

                            Email-id registered with fastag: [protected]@yahoo.co.in

                            Vehicle no.: mp07ce2380

                            Please refund me my money or get my fastag delivered asap.
                            Jan 3, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 02, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              S
                              S_Ch
                              from Delhi, Delhi
                              Nov 30, 2019
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                              Address: 110010
                              Website: Fast Tag through HDFC Bank

                              I am a preferred customer of hdfc bank.
                              On 29 november around 1630h i had applied for generating fast tag as advertised on web page. My vehicle no.
                              Hp15a 6409
                              Driving license no. Ts[protected]

                              In my first application option for uploading rc document later was exercised.

                              To upload the same second time same details were filled and rc uploaded.

                              Although money has been deducted twice, there has been nil response.
                              Please advise with solution suggested!

                              Rs 500 have been deducted as i paid by my debit card, extract below:

                              29 nov 2019
                              Pos 416021xxxxxx3059 hdfc bank ltd fa
                              [protected]
                              29 nov 2019
                              500.00

                              29 nov 2019
                              Pos 416021xxxxxx3059 hdfc bank ltd fa
                              [protected]
                              29 nov 2019
                              500.00
                              Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Anay
                              HDFC Bank Customer Assistance
                              Email option failed. Non delivery to address suggested by you.
                              All phone lines either busy or not taking calls.
                              Harrassed!
                              S_Ch
                              fastag.[protected]@insolutionsglobal.com is not a valid email address. Also, the customer care number is always busy even after waiting for 30 minutes
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                                G
                                Gh123
                                from Surat, Gujarat
                                Nov 30, 2019
                                Resolved
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                                Resolved

                                Address: achhal basti coloney,bhatia mukti dham,hotel classic oy, Jaisalmer, Rajasthan, +91

                                Why
                                On 26 nov-19, 4204/ (Irctc) is twice deducted. I hv no purchase for 4204 (Irctc ticket). I hv only 4155 (Irctc ticket).

                                Also 3558 /deducted for twice on 26 nov-19. Why?

                                Why igst charges is 565/ on 14th nov-19.

                                I hv nothig purchase on 14th nov.

                                No offer (Emi, loan) in this card.
                                Plz reply me. I am suffering with lots of problem during credit card.
                                Jan 7, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 02, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We wish to inform you that, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  R
                                  Rka1958
                                  from Pinjaur, Haryana
                                  Nov 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: 173225

                                  I am hdfc bank preferred account holder.
                                  I applied online on hdfc fastag on 27.11.19 between 11.30 am to 12.30 pm.
                                  After success of 3 steps, i paid rs 500 thru hdfc credit card. After payment, it showed "session expired"

                                  I repeated the exercise. Again paid by same credit card but again after payment, session expired.

                                  I have paid rs 1000 (500 + 500) without getting intended service.

                                  Pl provide me credit.

                                  Regards, r k agarwal, customer id 8879197
                                  Jan 5, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 30, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    vijay85_ace
                                    from Delhi, Delhi
                                    Nov 30, 2019
                                    Resolved
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                                    Resolved

                                    Address: Gwalior, Madhya Pradesh, 474001

                                    I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr502164 it is supposed to reach me in 7 days but not delivered.

                                    There is no way to contact hdfc fastag guys as the customer care number given is busy always. Other two numberw [protected] and [protected] not exist
                                    Jan 4, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 02, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      L
                                      lalnkumar
                                      from Mumbai, Maharashtra
                                      Nov 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh

                                      1. There is an unauthorised trnsaction is being done thru my hdfc fastag wallet id:-[protected] without my travelling to toll plaza several times.

                                      2. How we can deactivate my wallet id from my hdfc saving account.
                                      Pl suggest without my authorisation money is being deducted thru my saving account. While conatcting branch they said talk to customer care and we talked to customer care they said talkt to branch.
                                      Also i talked to fastag customer care they are not repsonding well
                                      Jan 5, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 01, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        Sunaina1234
                                        from Delhi, Delhi
                                        Nov 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: Ghaziabad, Uttar Pradesh

                                        Hello sir/mam,

                                        I am highly disappointed with the way collection agents of such reputed bank hdfc are harassing their clients for collection. Sometimes due to situation anybody's payment can be delayed and by looking at their past record you can identify as well as if other person is assuring you of payment within stipulated amount of time one should listen and respect and not shout like anything. These collection agents have harassed my uncle who is senior citizen & heart patient by shouting and paying no regards even after multiple time assurance that payment will be done. I want you to assure that your agents will be well trained and behave because in case if due to their such behaviour something happens to client then filing case against bank would be the only option left with client and definitely trust of bank would also be gone
                                        Dec 31, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 30, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the last four digits of your credit card no. and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                        -Preethi
                                        HDFC Bank Customer Assistance
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