Hi,
I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.
I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500
After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"
However, amount of rs.500 was deducted from my savings account.
I am not sure if my request was successfully put.
I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.
I was not expecting this atleast from hdfc bank
Mobile no. Registered with fastag:[protected]
Email-id registered with fastag: [protected]@yahoo.co.in
Vehicle no.: mp07ce2380
Please refund me my money or get my fastag delivered asap.
Jan 3, 2020
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
HDFC Bank Customer Care's response Dear Customer,
We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.
-Nadia
HDFC Bank Customer Assistance
Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.
-Anay
HDFC Bank Customer Assistance