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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 582

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U
uppunuthula vinutna
from Hyderabad, Telangana
Dec 1, 2019
Resolved
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Address: Nirmal, 504106

Have purchased the fastag from hdfc bank last week. And i have recharged ₹2000and in my wallet i have ₹2070. But when i cross tollgate today morning, its shows "fastag is blacklisted". I dont know what kind of service you are providing me. Or else i have to tell me before itself. Worst experience.

Shared all my details to fastag. [protected]@insolutionsglobal.com

Resolv
Jan 1, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

We'll just need a few details to help you. Please click on https://bit.ly/2Lzhyn3 to share the required details along with date of application, reference no. received if any, and your vehicle no. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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    B
    bala111186
    from Mumbai, Maharashtra
    Dec 1, 2019
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    Hi,
    My self balamurugan. I have applied for hdfc bank — hdfc fastag on nov28th 2019 for my car. During the process, payment issue: session timeout error screen is appeared on my system and rs.500 amount deducted from credit card account. When i called the hdfc fastag it is always busy after so many tries they asked me to wait for 2days. Till now it is not reverted back to my credit card account. Worst experience with hdfc fastag.

    Such issue is not expected from hdfc bank : (
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 01, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
    Dec 03, 2019
    Updated by bala111186
    Email I'd and phone number is not displayed. It is protected by this site and it is displayed as [protected]@insolutionsglobal.com. What was the text comes before @ in the email id?
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      M
      mounika nuka
      from Delhi, Delhi
      Dec 1, 2019
      Resolved
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      Resolved

      Address: Warangal, Andhra Pradesh, 506002

      My credit card got expired. Iam not able to pay the bill. I didn't get any proper response with phone banking and i don't have net banking also as i closed debit account. Please do needfull. Want to pay my bills. Because today is bill date. Atleast minimum amount i have to pay. I am not able to understand the phone banking services also. They are not connecting the phone banker. Atleast please do call this on number so that i will be helpful to you people
      Jan 1, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 01, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last 4 digits of your credit card & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
      Verified Support
      Dec 01, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
      Verified Support
      Dec 01, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        D
        Deekshant Sharma
        from Gurgaon, Haryana
        Dec 1, 2019
        Resolved
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        Resolved

        Address: Faridabad, Haryana, 121008

        My hdfc fasttag is blacklisted and there is no support from hdfc to resolve this issue.

        There fasttag helpline number is never reachable or nobody picks.

        I am having a balance of more than 500 inr in it but still i am unable to use it at toll.

        Toll plaza guys says i have to get in touch with hdfc and hdfc never helps.

        I am soo frustrated because of this.

        I literally want to get rid of hdfc tag now. My money is stuck and there is no service provided to me from hdfc
        Jan 1, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 01, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Manoj
        HDFC Bank Customer Assistance
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          S
          Sneha92567
          from Bengaluru, Karnataka
          Dec 1, 2019
          Resolved
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          Resolved

          Address: 560037

          I had hdf salary account however after changing my job 2yr back i stoped using my hdfc account...
          I recently got updated that they have charged me -9000 in my account since they changed it to saving.
          No prior communication was made. It's h huge chunk of money and i m not able to pay it due to my financial condition.
          I did checked online that rbi has passed rule that bank are not supposed to do it.
          But m sure where to file a complaints or contact to get this waived off from my account so i can close it as it severely effecting my credit score
          Jan 7, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

          -Nadia
          HDFC Bank Customer Assistance
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            K
            Krish239
            from Mumbai, Maharashtra
            Dec 1, 2019
            Resolved
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            Resolved

            I received a message on my mobile saying that there is a deduction of 1425 indian rupees from my debit card account. I was never asked for otp and i haven't shared any information to anyone. Please help me in returning my money back. I had already raised a request in the site asking them to remove my membership 10 days ago but i haven't received any response from them.
            Jan 5, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 01, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to visit the given link: https://bit.ly/2syCEto to know more regarding your concern.

            -Anay
            HDFC Bank Customer Assistance
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              A
              ArshGill
              from Mumbai, Maharashtra
              Nov 30, 2019
              Resolved
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              Resolved

              Address: amritsar road opposite civil hospital tarn taran punjab, Tarn Taran, Punjab, 143401

              Ihave an account with hdfc bank my registered mobile number is [protected] and my customer id is 67618513 i have redeemed debit card reward points amounting 2350 but not got credited to my account as per given time i tried to reach customer care they said go to bank for resolution and when i goes to bank they says call customer care no one is helping me out of this situation
              Jan 5, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 02, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

              -Nadia
              HDFC Bank Customer Assistance
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                N
                n.deshmukh
                from Delhi, Delhi
                Nov 30, 2019
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                Address: Satara, Maharashtra, 415004

                I booked irctc ticket on 29 November 2019, money has been deducted but ticket not yet confirmed . In the failed transaction it is showing "no response from bank". I am attaching the screen shot of failed transaction. I conducted transaction through HDFC debit card.
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                  A
                  Avinash Ratthe
                  from Mumbai, Maharashtra
                  Nov 30, 2019
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                  Address: Balaji Ward, Ballarpur, Chandrapur, Maharashtra, 442701

                  This is reference to my fastag application reference no. Hfr465524 for the application of fastag on date 22 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

                  Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

                  Kindly look into the matter mas soon as possible.
                  Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Shrihari Nirdude
                    from Mumbai, Maharashtra
                    Nov 30, 2019
                    Resolved
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                    Resolved

                    On 30/11/2019, i've initiated a transaction through hdfc (Domluru bengaluru branch) netbanking for 5k to beneficiary boi bank (Naigaon dist. Nanded branch) account. Amount debited from a/c but not yet credited to recipient. I got message saying - your money transfer of inr * timed out due to technical reason. Ref no[protected]. I checked, the amount is not credited to any account.
                    Jan 5, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have checked our records and confirm that your fund transfer dated 30/11/2019, reference number IMPS[protected] for amount Rs. 5, 000.00 through IMPS was timed out due to technical issue at the Beneficiary bank end. The same will be credited in the Beneficiary account or refunded back to your account within 3-4 working days.

                    If either does not happen please click on https://bit.ly/2Lzhyn3 and provide the Beneficiary account statement from transaction initiation date to ( today's date) to check and assist you better in this regard.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      D
                      DineshJayaraj
                      from Bengaluru, Karnataka
                      Nov 30, 2019
                      Resolved
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                      Resolved

                      Address: 560068

                      I have applied for fast tag on 28th nov 2019 and two times rs 500 has been deducted from my hdfc regelia credit card but i didn't receive tagid or any ack for that matter from fasttag team.
                      My credit card number is [protected]. I tried calling the customer care number for fast tag [protected] but inspite of calling 100 time it is busy or if it rings no one picks up the call.
                      Please do the needuful or call me at [protected]
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Dear Customer,

                      Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        H
                        Hanshu Rani
                        from Gurgaon, Haryana
                        Nov 30, 2019
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                        Address: Ss plaza sector 47 gurgaon, 122001

                        Hi
                        I have purchased I phone Xr price 58200 by Hdfc credit card on 7th November. There was 6000 cash back offer. My customer I’d is 61614733. It’s been almost 23 days. I haven’t received any cash back yet.
                        When will I get this in my account
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                          A
                          Amit M Singh
                          from Ahmedabad, Gujarat
                          Nov 30, 2019
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                          Address: Mumbai City, Maharashtra
                          Website: getprepaidcard.hdfcbank.com/fastag/index.aspx

                          I had registered for fastag through hdfc bank. Completed the process on the portal and submitted the rc of the vehicle and my drivers license as document requested. I had paid 500 through hdfc bank debit card. Transaction completed but i didn’t receive any email or sms confirmation if the fastag is issued or not. Money is deducted but don’t know if fastag issued. Tried their toll free number ‭[protected]‬ but it’s always busy. Tried calling customer care of hdfc bank and register complain but they told to wait for 8 working day then can register the complain. I asked for any email address to register complaint and they gave me mail i’d but the mail failed to deliver and says “ sorry, we were unable to deliver your message to the following address”. The email id provided to me was status. [protected]@sahaj.co.in which is not working. Please do the needful at the earliest to resolve my complaint.
                          Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
                          Amit M Singh's [Complaint's author] reply, Dec 1, 2019
                          What is the [protected] in the mail id "fastag.[protected]@insolutionsglobal.com". How am i suppose to send mail. Kindly confirm the mail id or reply on [email protected]
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                            R
                            Rajashekar Varkala
                            from Mumbai, Maharashtra
                            Nov 30, 2019
                            Resolved
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                            Resolved

                            I applied for fastag through online link for fastag application with reference number - hfr769688. Rs 500/- were debited and it said session expired. Either refund or start processing for fastag. Called customer care and they have no information about fastag. Please resolve this asap. Please ask for customer id and account no. For further processing.

                            Thanks
                            Raj
                            Jan 5, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 02, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            With regards to your query, we request you to send an email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                            HDFC Bank Customer Assistance
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                              V
                              Vignesh Dhs
                              from Nagercoil, Tamil Nadu
                              Nov 30, 2019
                              Resolved
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                              Resolved

                              The hdfc bank has put a hold on my funds of rupees 107.00 as mi revenue hold through gefu, ac number is
                              Account number: 5010*7681
                              Ifsc: hdfc0003644
                              Branch: sripuram tirunelveli
                              The customer service is not able to give any info on this. Why you should take money in my account this is my salary account and it's an zero balance account but our side deduct money in my account, i need cash return
                              Jan 7, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                G
                                gargshubh200
                                from Delhi, Delhi
                                Nov 30, 2019
                                Resolved
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                                Resolved

                                Hi,

                                I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

                                I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

                                After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

                                However, amount of rs.500 was deducted from my savings account.
                                I am not sure if my request was successfully put.

                                I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
                                There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

                                I was not expecting this atleast from hdfc bank

                                Mobile no. Registered with fastag:[protected]

                                Email-id registered with fastag: [protected]@yahoo.co.in

                                Vehicle no.: mp07ce2380

                                Please refund me my money or get my fastag delivered asap.
                                Jan 3, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 02, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  S
                                  S_Ch
                                  from Delhi, Delhi
                                  Nov 30, 2019
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                                  Address: 110010
                                  Website: Fast Tag through HDFC Bank

                                  I am a preferred customer of hdfc bank.
                                  On 29 november around 1630h i had applied for generating fast tag as advertised on web page. My vehicle no.
                                  Hp15a 6409
                                  Driving license no. Ts[protected]

                                  In my first application option for uploading rc document later was exercised.

                                  To upload the same second time same details were filled and rc uploaded.

                                  Although money has been deducted twice, there has been nil response.
                                  Please advise with solution suggested!

                                  Rs 500 have been deducted as i paid by my debit card, extract below:

                                  29 nov 2019
                                  Pos 416021xxxxxx3059 hdfc bank ltd fa
                                  [protected]
                                  29 nov 2019
                                  500.00

                                  29 nov 2019
                                  Pos 416021xxxxxx3059 hdfc bank ltd fa
                                  [protected]
                                  29 nov 2019
                                  500.00
                                  Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Email option failed. Non delivery to address suggested by you.
                                  All phone lines either busy or not taking calls.
                                  Harrassed!
                                  S_Ch
                                  fastag.[protected]@insolutionsglobal.com is not a valid email address. Also, the customer care number is always busy even after waiting for 30 minutes
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                                    G
                                    Gh123
                                    from Surat, Gujarat
                                    Nov 30, 2019
                                    Resolved
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                                    Resolved

                                    Address: achhal basti coloney,bhatia mukti dham,hotel classic oy, Jaisalmer, Rajasthan, +91

                                    Why
                                    On 26 nov-19, 4204/ (Irctc) is twice deducted. I hv no purchase for 4204 (Irctc ticket). I hv only 4155 (Irctc ticket).

                                    Also 3558 /deducted for twice on 26 nov-19. Why?

                                    Why igst charges is 565/ on 14th nov-19.

                                    I hv nothig purchase on 14th nov.

                                    No offer (Emi, loan) in this card.
                                    Plz reply me. I am suffering with lots of problem during credit card.
                                    Jan 7, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 02, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We wish to inform you that, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      R
                                      Rka1958
                                      from Pinjaur, Haryana
                                      Nov 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: 173225

                                      I am hdfc bank preferred account holder.
                                      I applied online on hdfc fastag on 27.11.19 between 11.30 am to 12.30 pm.
                                      After success of 3 steps, i paid rs 500 thru hdfc credit card. After payment, it showed "session expired"

                                      I repeated the exercise. Again paid by same credit card but again after payment, session expired.

                                      I have paid rs 1000 (500 + 500) without getting intended service.

                                      Pl provide me credit.

                                      Regards, r k agarwal, customer id 8879197
                                      Jan 5, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 30, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        vijay85_ace
                                        from Delhi, Delhi
                                        Nov 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: Gwalior, Madhya Pradesh, 474001

                                        I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr502164 it is supposed to reach me in 7 days but not delivered.

                                        There is no way to contact hdfc fastag guys as the customer care number given is busy always. Other two numberw [protected] and [protected] not exist
                                        Jan 4, 2020
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 02, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                        -Zubin
                                        HDFC Bank Customer Assistance
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