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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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Address: Best sky tower, New Delhi, Delhi, 110034

Dear sir/ mam

I am anshita and using hdfc bank from march, 2018 onward and carrying a credit card from december, 2018. But my data is not update by on cibil. As per the cibil people hdfc didn't provide them the data. I have applied for the home loan even though i am not having any bad record, i am not getting my loan approve because of no cibil data is available on it. I am having too much of trouble and mentally irritated...

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Hello, i was trying to purchase fastag for my vehicle reg no gj06hd2060
And when i reached the payment page for the same, due to some issue i was not getting to the next page. But my money from my bank account i used for the same has been deducted. And no email or sms has been recieved by me since then. And nobody is picking up the helpline number

HDFC Bank customer support has been notified about the posted complaint.

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Address: Jaipur, Rajasthan, 302015

Hi,
I received my fastag from hdfc by end of september. Tried to use it at multiple too plazas in north india but to my surprise it was not working anywhere. As per toll plaza officials some issue in reading of the tag even the hand machine also.
I lodged complain with hdfc fastag after trying 3-4 hours on the customer care nos (The most pathetic). I was told since you are first time user we will sent you an replaced fastag within a week. Since then i have been mailing them with all data s and it is now more than 2 months of waiting and absolutely nil response on mail.
I have trying to call them but it is now 2 days of trying the number never gets connected (Please try whoever is reading — [protected]). The most poor service i have ever encountered.
Now government is making it compulsory at toll plazas. How can we use it when proper customer care and infrastructure is not there to support it. I have already deposited rs 1000 and unable to use it.
I am attaching an image of my fastag which is not working since the day i received it.
Kindly help...
Sunil jain
Jaipur
[protected]@yahoo.com

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 2, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: mahavir nagar branch, 11801

Mr manish thakur from hdfc bank mahavir nagar branch issued me policy with wrong information. I am not satisfied with the policy and i want to discontinue the policy right away. Mr manish thakur is no where to be found. He is not answering my calls. (Very unprofessional)
My client id is g7540661
My plicy no.[protected] hdfc sl progrowth flexi

Name kiran c. Salkar
14 sutherland rd
Hicksville ny 11801
[protected]

Mr manish is no where to be found.
Please help me

Kiran

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Life Customer Care

from Chennai, Tamil Nadu

Dec 4, 2019

Hi, if policyholder has any unresolved concern with respect to HDFC Life policy, kindly inform to the policyholder to write us at [protected]@hdfclife.com from registered id to have the same addressed.

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This is in regard to a transaction (Customer id: 56121037 in hdfc bank) i did on 26th november at 6:25 pm. I had transferred 40000 rs. To an axis bank account holder via google pay. The amount was debited from my account but the amount did not get credited to the receiver's account. It's been 6 days and i have already been imposed a late fee of 800 rs. Due to their mistake. The amount if it was not transferred to the receiver's account has...

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Address: A-1 Manokamna Soc.1, Opp. Somnath Nagar, Tarsali, Vadodara 390009, Vadodara, Gujarat, 390009

Hi,

I was trying to apply for hdfc fastag on nov 27, 2019. As i have a savings account in hdfc, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my hdfc account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number[protected]. But this is always busy or not reachable.
There is no way to track the application.

Application reference number is track id - hr[protected]

Could somebody from hdfc please look into this matter and help?

Thanks,
Vivek
Mob. +91-[protected]

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 1000 inr for two cars.
The reference number of the application is hfr687029.
I have applied on 28th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Valsad, Gujarat, 396002

I had by mistakenly issued a FASTag application through hdfc thinking that I was registering for wallet so I didn't realise until some time later. So can i you please cancel the application and please cancel fastag and refund money in my bank account. Could please solve my issue. I also complained on hdfc website and haven't gotten any response from them and I also called fastag hdfc help line and they told that to contact them by complaining through email I did that too and haven't gotten any response from them. I already have one fastag and by mistake I ordered another one but I m trying to revert it but I'm not getting any help.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Nelliparambath, 680631

I have applied for hdfcfastag on line. After several complaints to the bank, got a message, that you cus id and wallet id created and fastag will reach with in 7 to 8days. Amount of rs500/- debited to my account on18.11.19. Not able to login using the cus id and wallet id. Not received the tag also. As i could not login to the fastag site not able to recharge. I had tried nearly 20 times for login, the message coming isno records

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

we are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

I have applied for fastag for my car on 20th november with application number: hfr413721 stating that it will be recieved in a week.
Got a mail and text message on 26th november saying that it's issued successfully with customer id and wallet id i'm able to login and stuff. But physical fastag yet to reach me. Can't call the number provided as it is always busy and no reply to mail. It's a pain which i never expected from a big players like hdfc. Worst service with this feature
Mail id : [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by Satishkumar85 It says protected how am i supposed to see. And i have mailed in the mail id but no use

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I have applied for hdfc bank fastag (Hfr296019) on 22nd october and i got the confirmation for the same. After a week i got call from representative for the delivery at my old address.

I then called the customer care to update the address and resend it again to my new address. They asked me to drop a mail at there customer care mail id which i did on the same day.

Post that i called them 2-3 times and send mails to deliver the fastag but no response received.

Despite several calls and mails, no one is even bothered to reply the mail or expedite the process of delivering the fastag.

Can i please get the mail id of senior authority in the bank or would be great if you refund my 500 rs. I will arrange fastag from other souces.

Thanks,
Adish sharma
Adishsharma. [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Adish11011 Hello, Thanks for expediting this. But Still i have not received any communication regarding dispatch details or any kind of confirmation.

Please provide the same at the earliest !!

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A

Adish11011

from Mumbai, Maharashtra

Dec 4, 2019

Hello, Thanks for expediting this. But Still i have not received any communication regarding dispatch details or any kind of confirmation.

Please provide the same at the earliest !!

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Address: SAI GEETHA RESIDENCY, MYTHRI NAGAR MADINAGUDA, Address3, Hyderabad, Telangana, 500049

I ordered fastag on 10th november. Now it's dec 1st still i didn't received the fastag. There is no proper communication from the company even after contacting customer care. My fastag. Reference number is hfr351960. Company sla is 7 to 15 days. Customer care guys are saying it's portal is not working we can't help and closing conversation. Company not following minimum ethics.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by [email protected] Thanku for the response. I tried to communicate in mail through no response from their end too. It's really frustrating. As reputed banking company this is not expected from your end.

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V

[email protected]

from Hyderabad, Telangana

Dec 1, 2019

Thanku for the response. I tried to communicate in mail through no response from their end too. It's really frustrating. As reputed banking company this is not expected from your end.

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I applied for hdfc fastag more than 15 days ago paid 500 rs it's still haven't recieved any word from them also tried calling their number which is either busy or unattended
Tried mailing thrice still the same
Been a hdfc customer for past 4 years this kind of service is pathetic
The only reason i chose hdfc was because it's service but this seems like a mistake
Atleast give a status or cancel it
Reference no hfr412142
Date of issue 19 november 2019

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by Omkar2124 Application has been submitted on 19th November

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Hi my fast tag application reference number : hfr782964.

I am avoiding my storyline and briefing my main concern.

Even not received mail confirmation but amount got detucted through hdfc fasttag. Service number also busy.

Dont makes us to have a thought on your service.

Regards,
Pradeep kumar t

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 1, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

M

mrj36410

from Bengaluru, Karnataka

Dec 3, 2019

Have applied hdfc fastag through online and made payment of 500 inr The reference number of the application is HFR625056. I have uploaded copy of the rc and since then there is no update. Also Amount of 500 dudcted from ICICI bank debit card.

Please update on the status.

R

rajhul7

from Delhi, Delhi

Dec 4, 2019

I have applied for HDFC FASTAG through their website on Nov 28th, 2019. after payment of 500 Rs, it said details would be sent to email & mobile. but no information is recieved and neither is the helpline accessible.

reference number is HFR 710857

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Address: Mumbai Suburban, Maharashtra, 400053

My credit card has been charged twice for the amount of inr 12288.69, i did received the declined msg for the 1st transaction, still i do not see a refund / credit in my account.

The amount deducted was on 10/18, i had sent the email on 10/23 to hdfc, i have not yet received any call back or email response as of today.

I did followed their return process and submitted the customer dispute form
Here is the query number [protected]

I also went to the nearby branch and asked them to help, they said only the online ivr support system an help.

Kindly help in getting someone acknowledging my issue and assuring me in initiating my refund

Thank you

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 6 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Zubin
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411046

I received the hdfc fastag from my car dealer 10 days before the earlier deadline of dec 1st. Haven't received the welcome mailer yet from hdfc in email or on phone, and so not able to register or recharge fastag. This is very annoying, since this is an unnecessary compulsion and on top of it the implementation is flawed.

My fastag barcode is [protected].

Please resolve and send welcome mailer asap.

Gaurav karkhanis
[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 1, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Z

zamidara

from Nawanshahr, Punjab

Dec 1, 2019

this is my second comment for the worst customer care HDFc fast tag. if anybody want to take tension in life after getting HDFC fasttag then buy this . This is purely non customer friendly bank. Nobody pick the customer care no .i buy two tags in different names but i get same wallet no and customer Id. How to recharge the fast tag, HDFC site is not working. No reply from bank side.
I am customer of HDFC credit card since 14 years but now i feel this was my biggest mistake to buy fast tag from HDFC.
ICICI and paytm are good options to buy fasttag.
[protected] is junk no and since 22nov . they never pick my call . i try more than 100times but all rubbish.
i usually cross the toills and now i am worried how to pay, how to recharge .
because i have two cars in different names but HDFC send me one wallet no and one customer ID.
point2>>>>> one car in my name
#. second, by mistake i get wrong name .
iam trying to contact customer care to correct this name but they not pick the phone .
MY HUMBLE REQUEST ..DONT BUY HDFC FAST TAG.
THEY JUST COLLECTING MONEY and AFTER NO customer service .
jatwinder grewal [protected]

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Address: 641035

Last week i applied for hdfc fastag in which while doing payment it charged me rs. 500. Though i made the payment but after that, received pdf on mail.

Also kindly provide the status of the fastag application with reference number hfr655457.

1. No status update
2. Not able to contact toll free number. Always saying busy.

Give some point of contact

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You will receive the Fastag within 5-7 working days from the date of application. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].
Note:- Dispatch details of the TAG will be shared with you through SMS The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by bala5003 I got the wallet Id and customer Id 5days back. But still I didn't get my fastag. When it will be delivered??

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I got a new car in noida where dealer has given me hdfc fastag. The vehicle number has not been updated as vehicle got registered later and fastag was issued same day. Unfortunately, my email id updated in the system is incorrect. I tried calling customer care number given on fastag for hdfc but either it is continueously busy or no one picks up the call. There is no email id given to raise complains or request. Even on hdfc fastag portal there is no way one can update the information or raise request for updating email id or vehicle number. Such a poor service is not expected from hdfc bank.
Thanks
Sidharth
[protected]@gmail.com

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600094

I made an online application for fastag for my vehicle tn20bk3843 through the hdfc portal on 27/11/2019. I completed all the details including rc book uploading and paid rs.500 using my hdfc credit card. After the transaction got completed there was server timeout message, credit card was debited and processed but i didn't get any confirmation from hdfc fastag. After trying multiple times to fastag customer care number, contacted hdfc phone banking and raised a complaint on 30/11/2019. Kindly acknowledge and confirm my fastag application or give directions to refund my amount paid.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed with regard to your credit card. You may write to us along with the transaction details like date, amount and nature of the dispute to cc.[protected]@hdfcbank.com and we shall assist you.

-Nadia
HDFC Bank Customer Assistance

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Address: E TOLL 1291683, Madurai, Tamil Nadu, 625197

I have remittedrs 500/- 0n 29.11.2009 for fastag registration to my car tn64j8383. I could not load registration certificate and my driving license due to size constaint.
However opting to submit documents later
Received alert as below:
You have spent rs.500 via debit card xxx6700 on[protected]:18:47:45. Avl balancexxxxxx not you? Call [protected].
(1) there is no info on where / when/ howto submit vehicle documents.
(2) what is status of my remittance.

Rajakumar

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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