HDFC Bank Complaints & Reviews

Address: Chennai, Tamil Nadu

I have applied for fastag for my car on 20th november with application number: hfr413721 stating that it will be recieved in a week.
Got a mail and text message on 26th november saying that it's issued successfully with customer id and wallet id i'm able to login and stuff. But physical fastag yet to reach me. Can't call the number provided as it is always busy and no reply to mail. It's a pain which i never expected from a big players like hdfc. Worst service with this feature
Mail id : [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by Satishkumar85 It says protected how am i supposed to see. And i have mailed in the mail id but no use

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I have applied for hdfc bank fastag (Hfr296019) on 22nd october and i got the confirmation for the same. After a week i got call from representative for the delivery at my old address.

I then called the customer care to update the address and resend it again to my new address. They asked me to drop a mail at there customer care mail id which i did on the same day.

Post that i called them 2-3 times and send mails to deliver the fastag but no response received.

Despite several calls and mails, no one is even bothered to reply the mail or expedite the process of delivering the fastag.

Can i please get the mail id of senior authority in the bank or would be great if you refund my 500 rs. I will arrange fastag from other souces.

Thanks,
Adish sharma
Adishsharma. [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Adish11011 Hello, Thanks for expediting this. But Still i have not received any communication regarding dispatch details or any kind of confirmation.

Please provide the same at the earliest !!

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A

Adish11011

from Mumbai, Maharashtra

Dec 4, 2019

Hello, Thanks for expediting this. But Still i have not received any communication regarding dispatch details or any kind of confirmation.

Please provide the same at the earliest !!

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Address: SAI GEETHA RESIDENCY, MYTHRI NAGAR MADINAGUDA, Address3, Hyderabad, Telangana, 500049

I ordered fastag on 10th november. Now it's dec 1st still i didn't received the fastag. There is no proper communication from the company even after contacting customer care. My fastag. Reference number is hfr351960. Company sla is 7 to 15 days. Customer care guys are saying it's portal is not working we can't help and closing conversation. Company not following minimum ethics.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by [email protected] Thanku for the response. I tried to communicate in mail through no response from their end too. It's really frustrating. As reputed banking company this is not expected from your end.

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V

[email protected]

from Hyderabad, Telangana

Dec 1, 2019

Thanku for the response. I tried to communicate in mail through no response from their end too. It's really frustrating. As reputed banking company this is not expected from your end.

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I applied for hdfc fastag more than 15 days ago paid 500 rs it's still haven't recieved any word from them also tried calling their number which is either busy or unattended
Tried mailing thrice still the same
Been a hdfc customer for past 4 years this kind of service is pathetic
The only reason i chose hdfc was because it's service but this seems like a mistake
Atleast give a status or cancel it
Reference no hfr412142
Date of issue 19 november 2019

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by Omkar2124 Application has been submitted on 19th November

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Hi my fast tag application reference number : hfr782964.

I am avoiding my storyline and briefing my main concern.

Even not received mail confirmation but amount got detucted through hdfc fasttag. Service number also busy.

Dont makes us to have a thought on your service.

Regards,
Pradeep kumar t

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 1, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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M

mrj36410

from Bengaluru, Karnataka

Dec 3, 2019

Have applied hdfc fastag through online and made payment of 500 inr The reference number of the application is HFR625056. I have uploaded copy of the rc and since then there is no update. Also Amount of 500 dudcted from ICICI bank debit card.

Please update on the status.

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R

rajhul7

from Delhi, Delhi

Dec 4, 2019

I have applied for HDFC FASTAG through their website on Nov 28th, 2019. after payment of 500 Rs, it said details would be sent to email & mobile. but no information is recieved and neither is the helpline accessible.

reference number is HFR 710857

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Address: Mumbai Suburban, Maharashtra, 400053

My credit card has been charged twice for the amount of inr 12288.69, i did received the declined msg for the 1st transaction, still i do not see a refund / credit in my account.

The amount deducted was on 10/18, i had sent the email on 10/23 to hdfc, i have not yet received any call back or email response as of today.

I did followed their return process and submitted the customer dispute form
Here is the query number [protected]

I also went to the nearby branch and asked them to help, they said only the online ivr support system an help.

Kindly help in getting someone acknowledging my issue and assuring me in initiating my refund

Thank you

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 6 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Zubin
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411046

I received the hdfc fastag from my car dealer 10 days before the earlier deadline of dec 1st. Haven't received the welcome mailer yet from hdfc in email or on phone, and so not able to register or recharge fastag. This is very annoying, since this is an unnecessary compulsion and on top of it the implementation is flawed.

My fastag barcode is [protected].

Please resolve and send welcome mailer asap.

Gaurav karkhanis
[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 1, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Z

zamidara

from Nawanshahr, Punjab

Dec 1, 2019

this is my second comment for the worst customer care HDFc fast tag. if anybody want to take tension in life after getting HDFC fasttag then buy this . This is purely non customer friendly bank. Nobody pick the customer care no .i buy two tags in different names but i get same wallet no and customer Id. How to recharge the fast tag, HDFC site is not working. No reply from bank side.
I am customer of HDFC credit card since 14 years but now i feel this was my biggest mistake to buy fast tag from HDFC.
ICICI and paytm are good options to buy fasttag.
[protected] is junk no and since 22nov . they never pick my call . i try more than 100times but all rubbish.
i usually cross the toills and now i am worried how to pay, how to recharge .
because i have two cars in different names but HDFC send me one wallet no and one customer ID.
point2>>>>> one car in my name
#. second, by mistake i get wrong name .
iam trying to contact customer care to correct this name but they not pick the phone .
MY HUMBLE REQUEST ..DONT BUY HDFC FAST TAG.
THEY JUST COLLECTING MONEY and AFTER NO customer service .
jatwinder grewal [protected]

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Address: 641035

Last week i applied for hdfc fastag in which while doing payment it charged me rs. 500. Though i made the payment but after that, received pdf on mail.

Also kindly provide the status of the fastag application with reference number hfr655457.

1. No status update
2. Not able to contact toll free number. Always saying busy.

Give some point of contact

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You will receive the Fastag within 5-7 working days from the date of application. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].
Note:- Dispatch details of the TAG will be shared with you through SMS The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by bala5003 I got the wallet Id and customer Id 5days back. But still I didn't get my fastag. When it will be delivered??

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I got a new car in noida where dealer has given me hdfc fastag. The vehicle number has not been updated as vehicle got registered later and fastag was issued same day. Unfortunately, my email id updated in the system is incorrect. I tried calling customer care number given on fastag for hdfc but either it is continueously busy or no one picks up the call. There is no email id given to raise complains or request. Even on hdfc fastag portal there is no way one can update the information or raise request for updating email id or vehicle number. Such a poor service is not expected from hdfc bank.
Thanks
Sidharth
[protected]@gmail.com

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600094

I made an online application for fastag for my vehicle tn20bk3843 through the hdfc portal on 27/11/2019. I completed all the details including rc book uploading and paid rs.500 using my hdfc credit card. After the transaction got completed there was server timeout message, credit card was debited and processed but i didn't get any confirmation from hdfc fastag. After trying multiple times to fastag customer care number, contacted hdfc phone banking and raised a complaint on 30/11/2019. Kindly acknowledge and confirm my fastag application or give directions to refund my amount paid.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed with regard to your credit card. You may write to us along with the transaction details like date, amount and nature of the dispute to cc.[protected]@hdfcbank.com and we shall assist you.

-Nadia
HDFC Bank Customer Assistance

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Address: E TOLL 1291683, Madurai, Tamil Nadu, 625197

I have remittedrs 500/- 0n 29.11.2009 for fastag registration to my car tn64j8383. I could not load registration certificate and my driving license due to size constaint.
However opting to submit documents later
Received alert as below:
You have spent rs.500 via debit card xxx6700 on[protected]:18:47:45. Avl balancexxxxxx not you? Call [protected].
(1) there is no info on where / when/ howto submit vehicle documents.
(2) what is status of my remittance.

Rajakumar

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana

Total amount of rs 13500rs was on hold and an amount of 3500rs was debited from my savings already and - 10141rs as of now showing as on hold by hdfc bank.
My ifsc code is hdfc0001228. And my account digits are 50*3252.
I need justice and i'm not liable for any overdraft or any other expenses, my account is very clear. I'll take this issue to higher court if it is not resolved, i tried customer care which is useless and time taking and i have mailed the complaint to [protected]@hdfcbank.com even they didn't responded.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 01, 2019

Updated by Naveen Rebelstar I have just submitted the issue and the consumer forum shows as marked completed.. What is the use of this?

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Vishwaraj housing Complex, paranjpe Colony, Sahara Building A-1 Room No16 3rd Floor, Mumbai City, Maharashtra, 401305

Hi,

I have canceled my credit card 6 months ago but today i received that my credit card outstanding is pending rs 630. As per my hdfc platinum credit card cancellation request is processed.

I tired to call hdfc customer team but didn't got right answer.

So i kindly request hdfc team please look into this matter.

Credit card no : [protected]

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Your HDFC Bank card ending 7102 has been blocked as lost basis your request placed to our Bank Representative on call. Accordingly, your card account details has been transferred to the new credit card ending 2862. However, a physical plastic of new credit card was not despatched to your mailing address since you had not placed request for card reissuance at that time of blocking your credit card account.

-Nadia
HDFC Bank Customer Assistance

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Address: 560100

I have made the payment and recieved confirmation email regarding my fastag. It has been 10 days and no update of issuance or delivery. This is absolute filth from hdfc especially with their reputation. I hope someone from the bank sees this and provides me an email id to contact. The toll free number they have provided never woks. I dont understand why the whole thing is such a farce. I need this by next week for the vehicle. Please act hdfc.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by aravindreddy05 How do I see the protected content ?

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Hello,
I have been using hdfc for more than 10 years. This is the first time i'm facing issue. I applied for fasttag on november 15th but still i have not received fasttag. Very pathetic service. Few days back, i received an sms saying tag and wallet account got created. When trying to contact customer care [protected], it always says busy.

Application reference: hfr376517

Any help is highly appreciated.

Thanks,

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Sir/madam,
My refrence no-h5r651256,
Second refrence no-hfr651088
Third refrence no-hfr687269
I apply for hdfc fastag when i do payment it says unable to process your request but my balance deduct, i try three times and two times my balance deduct. I don't want fastag from hdfc because of pathetic services. Kindly cancel the order and please do refund.
Thanks

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: JP Nagar, Bangalore, 560076

I applied for the tag on 10th nov 2019 and i got an sms that says the a/c was created on 23rd nov 2019.

After a long wait finally, i got my fastag a/c created and i got the details of it and i could logon thru the portal and see my a/c statement.

But still not clear on when i will get the tag itself. It's already 20 days over when i first applied for it on hdfc bank site.

Application ref no hfr351550

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process and you will be receiving the Tag with is 2-4 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS
The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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Hi, i have applied for 3 fastag on 28th nov. Paid rs 1500/-. I have an application reference number hfr655976. Neither the fastag application pdf has come on my email nor have i received any calls from the bank fastag representative. When ever tried calling the[protected], just get a busy tone. Called up phone banking. They gave an email address to contact them. The address is status. [protected]@sahaj.co.in. This address is not available. I have started feeling cheated. Hope i either recieve the fastag or the money refunded back.
My number [protected]

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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Address: Nirmal, 504106

Have purchased the fastag from hdfc bank last week. And i have recharged ₹2000and in my wallet i have ₹2070. But when i cross tollgate today morning, its shows "fastag is blacklisted". I dont know what kind of service you are providing me. Or else i have to tell me before itself. Worst experience.

Shared all my details to fastag. [protected]@insolutionsglobal.com

Resolv

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We'll just need a few details to help you. Please click on https://bit.ly/2Lzhyn3 to share the required details along with date of application, reference no. received if any, and your vehicle no. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Hi,
My self balamurugan. I have applied for hdfc bank — hdfc fastag on nov28th 2019 for my car. During the process, payment issue: session timeout error screen is appeared on my system and rs.500 amount deducted from credit card account. When i called the hdfc fastag it is always busy after so many tries they asked me to wait for 2days. Till now it is not reverted back to my credit card account. Worst experience with hdfc fastag.

Such issue is not expected from hdfc bank : (

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 03, 2019

Updated by bala111186 Email I'd and phone number is not displayed. It is protected by this site and it is displayed as [protected]@insolutionsglobal.com. What was the text comes before @ in the email id?

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