HDFC Bank Complaints & Reviews

I have applied for hdfc fastag on 02/12/2019, through their online website and made payment of 1600 inr (For 2 cars & 1 lmv) through my citibank credit card. The reference number of the application is hfr850739, dtd. 2nd december, 2019.

I have uploaded all requested and necessary documents and have received the application number and message the the fastag will be sent to me within the next 7days.

There is no way to contact hdfc fastag toll free number mentioed on the website as it is permanently busy.

Please update on the status.

Vishnu patel.
Vadodara, gujarat.

Customer id[protected]
Wallet id[protected]
I had applied for hdfc fasttag. Rs 500 was debited from my hdfc saving bank account.
Application request from 20 day
Not response ph.[protected]
Please let me know the status of application. I have not received fast tag till date. Kindly send the same immediately.

My email - [protected]@yahoo.co.in
Ph - [protected]

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr956383. I have uploaded the required documents and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

I have applied for the fasttag from hdfc bank through fastag portal. I have already paid all the charges but i didn't got any response from hdfc. I have received customer id & wallet id on december 1, 2019, but the physical fastag is not received from bank at my address. Further their customer service number is never connected and always remain busy. They should provide me a tracking number or sms which clarify the current status of my fastag.

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr899019. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status

Since I was not at home I could not collect my FIRSTAG sticker sent by Post.

I understand that the Sticker was returned stating "ADRESSEE NOT AVAILABLE".

Please reissue the same to the address as sent earlier.

Thanks & Regards,
P K M CHANDRAN

Hi i had applied for a hdfc fasttag last month 23nov. Based on that after follow ups i got the fast tag id:[protected]. But i haven' t go the fasttag. There is no means to get in touch with support as the phone lines nev er work. Please help me get the tag. I will be driving down next week over the nh, so need the same else i will have to pay penality

Provide me when i will receive the tag also send me the email address where i can raise the issue

Hi,
My fastag wallet id is : [protected]. I have been using it since from 2018. September 2019 when i was travelling my fastag amount went to negative balance although i payed manually to the toll plaza. Later i came to know when using other toll that my fast tag has been marked as block listed. Since from september month onwards every alternative days i have been interacted with customer care people to remove the fastag from bloakclist. Nothing worked no action has been taken. Later i recharged during oct 2019 and then as per customer care people advise called to remove my fastag from block list to use further. Till now every alternate days informing customer care people to remove my fastag to use further no action has been taken. It is frustrating at peak.
- firstly when my fast tag dosn't have money why it allowed by toll plaza to deduct though i paid manually.
- even if they wrongly deducted why it was not adjusted with security deposit if the customer is unable to recharge on time.
- and how long customer care people will take time to remove the block listed fastage to activate again.
- is bank has enough customer care people to attend peopl's query, as every time we call line is been busy.
- and people need to woke up early morning or stay at night to reach out to customer.

Can this be seriously addressed and provide faster solution to remove my fastag from block list to use further.

I have a hdfc fastag for my car. But i am not able to recharge the fastag after registration as after login under main control elements it shows nothing.
Even after multiple login the problem persisted. Tried calling hdfc fastag customer no. But it is always busy.

Here are the fastag details-

Customer id is[protected]
Wallet id is [protected]

Attached is the screenshot of hdfc fastag portal

Applied for a fastag on hdfc fastag link
On 26th of november, 2019. I paid inr 500 for this application. On 6th dec i got a notification that my fastag has been issued. I did not receive any information on how the fastag has been sent, to which address, when can i expect to receive it. No courier details are provided. I tried reaching the cc number which is always busy. I also logged into the fastag portal and lodged a complaint but no response or resolution till now. Bank cc says they are not aware of fastag details and cannot help. How do i get this resolved? I need my fastag immediately as it is 12 december now and only 3 days are left.

I have registered online for hdfc fastag and application reference number is hfr372668. It’s been more than 1 month since i have registered but i haven’t received the fastag till now. I have received the message of recharge amount but without having valid fastag how can i use it? Just need to know when will i get my fastag delivered so that i can use it otherwise refund my money i will apply to some other company.
As from 15 of december it will be necessary to have fastag otherwise we have to pay double cash amount of toll plaza who’s gonna pay me that? I have registered paid for my fastag it’s your duty to deliver it on time otherwise your company shouldn’t have taken responsibility to make fastag for customers. I want my money or my fastag otherwise i’m gonna file complaint against your bank for fraud.

I applied for a fastag on hdfc fastag link
On 30th of november, 2019. I paid inr 500 for this application. On 6th dec i got a notification that my fastag has been issued. I did not receive any information on how the fastag has been sent, to which address, when can i expect to receive it. No courier details are provided. I tried reaching the cc number which is always busy. I also logged into the fastag portal and lodged a complaint but no response or resolution till now. Bank cc says they are not aware of fastag details and cannot help. How do i get this resolved? I need my fastag immediately as it is 12 december now and only 3 days are left.

I've applied for fastag through hdfc netbanking on 11/11/19, this is the application id hfr357206.
The fastag wallet and id are generated on 24/11/19 and this is my customer id[protected]. I didn't receive the fastag yet.

Tried reaching out to the toll free number which is not connecting/operating. There is no response for mail communication as well.

I didn't expect such a response from the bank. I've been using this bank service for almost 10 years. I never seen such a setback.

Hi team,

Neither received the pdf on my email nor the physical fast tag at my home address. Please send me at least pdf to start with and send me the physical copy. My application reference no. Is hfr997260.

Address: d-59, 2nd floor, sarita vihar, new delhi – 110 076
Car no. Dl3cbe9592
Mobile no. [protected]
Email: [protected]@gmail.com

Hi, my fastag customer id is[protected]. The account was created on 23rd nov 2019 and the fastag card was supposed to be despatched in 3 working days. But i haven't received the fastag card yet and the deadline is nearing. Who will be responsible for my payments if i am charged double the amount for the gross negligence from your part. The toll free number [protected] never seen a day working. Please devise a system to address our queries. Feeling embarrassed to avail this service without any update.

I applied for fastag via hdfc portal by uploading all the required documents on 25 november 2019. Payment of 500/- was done through my hdfc debit card. I got the reference number hfr 543523. But till date i have not received the fastag. There is no way to track the status. The customer care number provided is not working and my personal banker is also not able to help me as she has no information. Please help me what is status of my fastag and send it urgently.

I applied for a fastag on hdfc fastag link towards end of november. I paid inr 500 fro this application. On 5th dec i got a notification that my fastag has been issued. And a further inr300 was deducted from my account without my consent on 6th dec. I did not receive any information on how the fastag has been sent, to which address, when can i expect to receive it. No courier details are provided. I tried reaching the cc number which is always busy. No response to the mail id mentioned fastag. [protected]@insolutionsglobal.com despite multiple reminders.
I also logged into the fastag portal and lodged a complaint but no response or resolution till now. Bank cc says they are not aware of fastag details and cannot help. How do i get this resolved? I need my fastag and need to know why hdfc charged me 800? Who authorized the additional 300 transaction?

I applied for fastag from hdfc website on 28 november 2019. After few days i got an email saying that the fastag is created. Again after couple of days i got an email regarding my wallet id and it was updated with the amount that i paid while applying fastag. However, it is been almost 15 days and i have not received the actual fastag. Tried calling their customer care multiple times but it takes eternity to connect and even they do not have any information on the same. There is not tracking details or any sort of information post that.

I have registered for fasttag 3 weeks back (Nov 26 2019), i got the sms saying my account created and tag will be dispached in 3-4 days, still not received the tag, their customer care number is dead itseems either busy or simply disconnects. My application reference number is hfr475854.

I have received confirmation message ob creation of wallet and i can login to my wallet. But physical fasttag is not received from bank and cusotmer care service number is of no use. No other contact details provided or status of dispatch is provided by bank.

—
Vishwa

I have applied for hdfc fastag on 4th december 2019 and till date (12th dec) there is no status update. Rs 500 was deducted during application submission. Application no hfr885740.

Call center number is always busy and not responsive.
No other way to check status.

What can be done now?

Can someone check status of my application no hfr885740 and let me know when fastag will reach to my home address?