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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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I applied for fastag through online link for fastag application with reference number - hfr769688. Rs 500/- were debited and it said session expired. Either refund or start processing for fastag. Called customer care and they have no information about fastag. Please resolve this asap. Please ask for customer id and account no. For further processing.

Thanks
Raj

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

With regards to your query, we request you to send an email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

HDFC Bank Customer Assistance

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The hdfc bank has put a hold on my funds of rupees 107.00 as mi revenue hold through gefu, ac number is
Account number: 5010*7681
Ifsc: hdfc0003644
Branch: sripuram tirunelveli
The customer service is not able to give any info on this. Why you should take money in my account this is my salary account and it's an zero balance account but our side deduct money in my account, i need cash return

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

-Nadia
HDFC Bank Customer Assistance

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Hi,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since june 2019, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs.500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

I was not expecting this atleast from hdfc bank

Mobile no. Registered with fastag:[protected]

Email-id registered with fastag: [protected]@yahoo.co.in

Vehicle no.: mp07ce2380

Please refund me my money or get my fastag delivered asap.

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: 110010

Website: Fast Tag through HDFC Bank

I am a preferred customer of hdfc bank.
On 29 november around 1630h i had applied for generating fast tag as advertised on web page. My vehicle no.
Hp15a 6409
Driving license no. Ts[protected]

In my first application option for uploading rc document later was exercised.

To upload the same second time same details were filled and rc uploaded.

Although money has been deducted twice, there has been nil response.
Please advise with solution suggested!

Rs 500 have been deducted as i paid by my debit card, extract below:

29 nov 2019
Pos 416021xxxxxx3059 hdfc bank ltd fa
[protected]
29 nov 2019
500.00

29 nov 2019
Pos 416021xxxxxx3059 hdfc bank ltd fa
[protected]
29 nov 2019
500.00

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 30, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

S

S_Ch

from Delhi, Delhi

Dec 2, 2019

Email option failed. Non delivery to address suggested by you.
All phone lines either busy or not taking calls.
Harrassed!
S_Ch

A

Adorable123

from Delhi, Delhi

Dec 2, 2019

fastag.[protected]@insolutionsglobal.com is not a valid email address. Also, the customer care number is always busy even after waiting for 30 minutes

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Address: achhal basti coloney,bhatia mukti dham,hotel classic oy, Jaisalmer, Rajasthan, +91

Why
On 26 nov-19, 4204/ (Irctc) is twice deducted. I hv no purchase for 4204 (Irctc ticket). I hv only 4155 (Irctc ticket).

Also 3558 /deducted for twice on 26 nov-19. Why?

Why igst charges is 565/ on 14th nov-19.

I hv nothig purchase on 14th nov.

No offer (Emi, loan) in this card.
Plz reply me. I am suffering with lots of problem during credit card.

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, effective July 01, 2017 Service Tax, KKC & SBC of 15% is replaced by Goods&Service Tax (GST) at 18%. GST for Fee & Charges / Interest transactions Billed on the statement will not be reversed and the same remains payable by you.

-Zubin
HDFC Bank Customer Assistance

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Address: 173225

I am hdfc bank preferred account holder.
I applied online on hdfc fastag on 27.11.19 between 11.30 am to 12.30 pm.
After success of 3 steps, i paid rs 500 thru hdfc credit card. After payment, it showed "session expired"

I repeated the exercise. Again paid by same credit card but again after payment, session expired.

I have paid rs 1000 (500 + 500) without getting intended service.

Pl provide me credit.

Regards, r k agarwal, customer id 8879197

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Gwalior, Madhya Pradesh, 474001

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is hfr502164 it is supposed to reach me in 7 days but not delivered.

There is no way to contact hdfc fastag guys as the customer care number given is busy always. Other two numberw [protected] and [protected] not exist

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh

1. There is an unauthorised trnsaction is being done thru my hdfc fastag wallet id:-[protected] without my travelling to toll plaza several times.

2. How we can deactivate my wallet id from my hdfc saving account.
Pl suggest without my authorisation money is being deducted thru my saving account. While conatcting branch they said talk to customer care and we talked to customer care they said talkt to branch.
Also i talked to fastag customer care they are not repsonding well

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh

Hello sir/mam,

I am highly disappointed with the way collection agents of such reputed bank hdfc are harassing their clients for collection. Sometimes due to situation anybody's payment can be delayed and by looking at their past record you can identify as well as if other person is assuring you of payment within stipulated amount of time one should listen and respect and not shout like anything. These collection agents have harassed my uncle who is senior citizen & heart patient by shouting and paying no regards even after multiple time assurance that payment will be done. I want you to assure that your agents will be well trained and behave because in case if due to their such behaviour something happens to client then filing case against bank would be the only option left with client and definitely trust of bank would also be gone

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the last four digits of your credit card no. and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance

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I had applied for the fastag on line on hdfc on 27.11.2019. Paid rs. 500 through my credit card. Got an alert also on my mobile that i have spent rs. 500 on my credit card at etoll1291683. But as soon as i paid, on my computer screen showed lapse of time and to try later. As the money has already spent, when i will get the card or any communication about my transaction is valid or not? I have not received any communication after payment accept the alert from credit card. Please help for any update.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Madhyamgram, 700129

Dear sir/madam,

Today morning (30.11.2019) i have applied for hdfc fastag. I have paid the amount of rs. 500 while applying for the same. After i made the payment, the application number was generated and it was stated that i should be getting the application pdf will be sent to my personalized email id, but i did not receive any mail at all till now.
My fastag application reference number is hfr795219, attached the snapshot of the screen i received after making the payment.

Kindly look into this and please let me know in case of any additional information if required.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

You will receive the Fastag within 5-7 working days from the date of application. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by Sovik Sarkar Hi Team,

I regret to write this email over some pathetic service provided by HDFC Fastag team for past few weeks.

First of all, the toll free number[protected] never gets attended by anybody or left in "busy" status. This is the only communication stated and not available forever.

Secondly, I applied for Fastag from HDFC on 30th November, well earlier to the deadline due to my everyday travelling on the toll based roads. A week after I got my customer ID and Wallet id through an sms saying that the Fastag has been issued successfully. But thereafter no communication at all.
I was supposed to get the Fastag physical copy within 5-7 days from my application as per the "Norms" says. Now it has been 15 days I got nothing at all.

I am furnishing below my details:

Fastag Application ID: HFR795219
Fastag Customer ID:[protected]
Wallet ID: [protected]

For your information, I have a relation with HDFC bank for almost a decade now and I maintain my classic salary account as well. This is not a service I was supposed to receive as a valued customer.
Kindly escalate the matter as I am in urgent need of the Fastag, facing daily harassment due to this.

I will be happy to share any additional information if needed, just I need this to be resolved asap.

Regards,
Sovik Sarkar

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Address: Housing Board Colony, Kangra, Himachal Pradesh, 176061

I have registered for new fast tag for my vehicle. Hp 37b 4641 and an amount of rs. 500.00 is deducted from my credit card. I have received the message
Etoll 1291683. The site closed after that and i did not received any details. Can i get the details about the status of the amount deducted and is the fastag completed?. I have to register my another vehicle for fastag.
Please let me know the status.
The registration name is : sudesh radotra

Jan 7, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 and we request you to kindly confirm the date of application to enable us to assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh, 201014

I applied for hdfc fastag online on 28th nov via customer id 39108874. The money got deducted from my account but i didn't receive any notification or mail about the same. I checked with my rm but in vain. Customer care no is always busy. I don't know how to get the same resolved. Noone is helping in this regard. Kindly help since now it is mandatory.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for fastag through online and application number hfr777835.
500 rs has paid. But there is no communication. No information sent to registered mail-id and there toll free number is always busy.
Is your toll free number really works?

Being a reputed bank, if this kindly of facility is provided then you will be losing the customers.

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I took fastag hdfc yesterday afternoon from surajbari toll plaza, gujarat and they informed it will take few hours to get activated. Once done, i crossed the toll paying the charges in cash and to my surprise i got a message in night that charges are again deducted from fastag wallet. I hv been trying to call 1033 and other helpline nos but it says no doesnt exist. I tried to call min 50 times but no result. There is no email id for complains.
My car no is mh43be4741, pls assist and my email id is [protected]@gmail.com

Jan 5, 2020

Complaint marked as Resolved

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days

-Anay
HDFC Bank Customer Assistance

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B

bgsetty

from Anand, Gujarat

Dec 3, 2019

There is no way to contact HDFC fastag guys as the customer care number given is busy or not being attended.

HFR648154

Mail not received

R

ravichiddu

from Bengaluru, Karnataka

Dec 3, 2019

I have applied for Fastag through HDFC and my Application No is HFR615847. I have also paid Rs.500 through my Credit Card.

I am yet to receive any confirmation Mail regarding the same.

Request you to let me know the status of my application at the earliest.

Regards

K S Chidambaran
Email- [protected]@rediffmail.com

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Address: Live.ly Kamla Global Academics, Madhu park,11th Rd, Khar(west) Mumbai-52, 400052

Complaining since 20 november 2019 for the card machine giving problems. Each time i am given the compain number - mum[protected] / mum[protected] / m? Um[protected]...
Each time they just lisen to complain, one of the person comes and does something in the machine and again we face the same problem. There is no satisfactory answer or solution to the problem. Every time our client swipe we get a msg transaction failed.. But the amount is deducted from their account. Sometimes we get msg dup txn call me desk. We instruct the client to swipe again and then two times the amount is deducted from their account. We have to again give them the refund. There is no slip which we are able to provide.

Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our Bank official has visited you with regard to the query raised. The reference no. for your query is MUM[protected]. For further assistance, you may write to merchanthelpdesk.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online for 7 vehicles and paid the amount of rs. 3000/-. The amount has been deducted from the account but i have not received any message or tag confirmation.

I'm unable to reach customer case number [protected]. I'm trying to reach them from the past 3 days but no response. It is too difficult to reach them & very poor service.

Application no. Hfr678932 (Vinay goyal) - 3 vehicles
Hfr673427 (Vikas goyal) - 3 vehicles

Transaction details:

1. Thank you for using your sbi debit card 519xx8791 for a purchase worth rs1500.0 on pos etoll1291683 at hdfc bank ltd fastag txn# 340379. If not done by you, forward this email from email id registered with sbi to [protected]@sbi.co.in to block your card. You may also call[protected]

2. Sbidrcard x8791 used for rs1500.00 on28nov19 at70017770 txn#362977 if not done fwd this sms to [protected]/call[protected]/[protected] to block card.

Please help us to get the tag confirmation.

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Address: Ahmedabad, Gujarat

I apply 27/11/2019 hdfc fastag card application no hfr641426 how to track this app no i will also try your coustmer care no but it"s always busy and how get it hdfc fastag card delivery.

By mistake same day 27/11/2019 another apply fastag card app no hfr643149 for same vechile no so this ammount was didcted are refund to my account

Reply me as soon as possible bellow contact detail
[protected]@gmail.com

Jan 12, 2020

Complaint marked as Resolved

Verified Support

Dec 10, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query, we request you to send an email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Nadia
HDFC Bank Customer Assistance

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B

bhaumik305

from Mumbai, Maharashtra

Nov 30, 2019

Reply me

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Address: 1321013

Hdfc bank fastag user. Car no, hr06 ap 0864 and register mobile no. [protected]. Forgot pass word and customer id, i have no wallet id. Now fastag account cannot be recharged. Customer care no.[protected] can not be reached and always told it is busy i have contacted local bank official many times but they say we can`t do any thing. Contact customer care. I have tried customer care no[protected] many times but always busy. I am still tying no but not succeeded pl help me.

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I have applied hdfc fastag through online and made payment too. Since then there is no updates and welcome letter to my registered mail.

The application reference number is hfr769529.

There is no way to contact the hdfc fastag customer care, the given number is continuously busy or not being attended.

I'm holding hdfc bank account for 2 years from now.
Applying through online is making the process faster and easy. But here that's not the case.

Please do the needful to resolve this issue.

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