HDFC Bank Complaints & Reviews

Applied for hdfc fastag on 25th november 2019 and still no update from hdfc. Got an email with wallet details but card is not yet received. Its been more than 15 days. Toll free number is always busy. No option to check status. No email address. No updates from bank. Went to nearby bank and they are asking to call the toll free number. Not sure what to do.

Application number - hfr542245

Ref. No hfr920967
I have applied fastag through fastag website, and paid 500 rs using my debit card, but still now i haven't receive any confirmation details about my application, even i tried call so many time to the fastag customer care and to my hdfc personal banker but there is no proper response, fastag customer service is very worst, simply post their customer care number in the websites, but no picking / no answering the call.

I have applied hdfc fastag through online and made payment of rs. 500. The reference number of the transaction id is[protected] dated[protected]. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving account & fix deposit) and this is the worst moment with them.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I have applied hdfc fastag through online and made payment of 500 inr the reference number of the application is hfr414113. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

I am a hdfc credit card holder and today on 11th december, 2019 i received a sms stating that my card number ending with 2633 has been debited of rs.1899. This was done without my consent and i do not wish to be a part of this ponzi scheme called the"oneassist membership". I fail to understand how this is legal to debit money from a person's account without their consent! Please cancel this immediately and refund the debited amount.

I had taken personal loan from hdfc bank around 6 years ago. I paid my all dues as attached photo but yet not received noc. Many times mailed to hdcf bank customer support. But not received any good feedback from hdcf side. My loan acount no is 22815021.

Below mail i recieved from bank...

We observe that e-mail id used by you for this interaction is not registered with the bank. As you know that requested document contains sensitive and confidential information in respect of your banking relationship with us. Hence, we regret our inability to act upon the instructions sent by you through this e-mail id. This is on grounds of secrecy and confidentiality of account/ transaction related information of customers.

If my email id not registered its not my fault. I am giving my loan account number also.

Today on receipt of my fastag i logged into my account and to recharge the wallet with rs.500.00 through my hdfc credit card at getprepa. I also got a message from the bank that the amount that i have spent that much money. To my surprise it is not reflected in my wallet and my wallet balance is the same as it was before i recharged. This type of errors and miscommunications or wrong information is very common with this site. I have high regard to hdfc bank and this type of lapses are least expected from such a professional banker. Hope they resolve the issue at the earliest and see this thing are not repeated to much of the customers discomfort and angry.

Hdfc bank — hdfc fastag - not delivered

I applied for fastag on 12th november with application id hfr362495, wallet was created on 23rd november. Have not received any response from the fast tag team regarding the delivery status. I tried to contact customer care where there is no small bit of response from them and which is really frustrating customer like me, please i expect the acknowledgement for this complaint either from hdfc or from fast tag department before going to next level.
The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. Gadkari sir.. Please defer the fasttag implemenation considering the issues we are facing with the banks in getting the fasttag delivered

Had applied for fastag and received the message of cutomerid and wallet id created on nov 30. But till date have not received the card - no further communication.
The helpline number is forever busy, not been able to connect at all.
Appl ref # : hfr587756
Customer id :[protected]
The tag has been mandated for dec 15 but looks like the service providers like hdfc are not able to manage the load.
Need an update on the status of the application.

I have submitted fastag application but did not recevied any acknowledgement from the hdfc, it was mentioned you will receive a pdf form to your registered email but did not recevied that one as well.

Unfortuantely i have not save screenshot of the web page, on which application number is mentioned.

Can some one please help me here.

My vehical registration number is mh-14-dx-5420

My name is shreeya pandya, my hdfc account no. [protected].

I have an saving account in hdfc bank arera colony, bhopal (M. P.) branch

When i checked my account statement, i see the transactios of rs 477.36 deducted from my bank account in the name of inter-brn cash chg incl gst 301119-mir[protected].

I tried calling the telephone banking but there is no options to speak to customer care.

I am surprised to see how the nationalized bank do such things without prior information to customer. Also this is too big a amount to charge.

Applied for fastag with reference number hfr889699 on 4th dec 2019 through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. The representative will connect with you soon, however till date no one has contacted me. There is no such update. The contact number provided is continuously busy. Please look into it and inform me the same. I am a loyal customer to hdfc bank for more than 10 years.

My account no [protected] Malav seeds pvt ltd we apply for fast tag we recd last massage Dear Customer, your FASTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. HDFC Bank Limited
But yet today not recd physical pls tell me about it फ़ास्ट टैग आज दिन तक नहीं मिला हे pls बताए केसे मिलेगा आप के हेल्प्लायन no लगातार बिज़ी आते हे

Dear hdfc bank,

I have applied online for fast tag for 3 cars in nov as per mine customer id is[protected] and fastag application number is hfr658747.

Till the date i have not received my fast tag and we are not able to reach your fastag customer care number not any email response from hdfc bank.

I am holding accounts in hdfc bank from last couple of years and never seen such a bad service

Kindly please send our fastag asap and please update status with courier details to enable us to track the same

Thanking you

Kapill shoor
Jalandhar (Punjab)

Hi,

I took insta jumbo loan 2 months back of ₹ 420000 and paid all dues before my first emi. I want to get the noc letter and the customer service team is not providing me that.

Its really very bad to treat customers like this amd ignoring customers request and disconnecting my call atleast 10 times. My loan number end with 7282

I would definately change my bank if this cant be fixed.

Please look into the matter and help.

Prashanth

I had received the below said mail from [protected]@hdfcbank.net. Confirming that my application number hfr424699 has been processed and fastag has been issued on nov 23, 2019 but till date i am yet to receive the tag, i have been tring to reach the customer care number but that doesn't work.. Please help on priority and advice what should i do. Not to mention i am a preferred customer of hdfc bank

K mahidar
[protected]
[protected]@gmail.com

Dear customer,
Your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. Please visit https://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regards,
Hdfc bank

Applied for fastag with reference number hfr862857 on[protected] through hdfc bank portal by paying the necessary amount. Got a message that will receive pdf on registered email id and fastag to my address in 7 working days. There is no such update. Please look into it and inform me the same. I am a loyal customer to hdfc bank from 10 years and hope up it gets resolved soon.

I have applied for fasttag on 1st dec 2019 and i have received my wallet id and customer id on 6th dec 2019, and same day also received a message saying "fasttag has been successfully recharged for rupees 300" with a transaction id. But still i havenot received the fasttag.
I have checked the online status, it says the tag status, shipment status are still pending.

Kindly let me know my fasttag status about when will i get my fasttag, courier details etc.

I have tried reaching the customer care number but always engaged. Whenever i dial customer care number it is engaged / currently busy.

Please help
-sb

I have applied for hdfc fastag online and submitted all necessary documents as well as fees online on 29th november 2019. My application reference number is hfr771873.
It has been 13 days since i have submitted my application, but i have not received fastag. (Supposed to be received in 07 days).
Please kindly update my application status.
I tried to call [protected] relentlessly, but the number is always busy.

Application approved on 30th nov, received sms saying:
- the fastag has been issued successfully
- customerid[protected] and wallet id was given
- the wallet was re-charged
- the card would be dispatched in 4 working days. Wallet has been re-charged and the fastag

Its 11th december now - and still no sign of the fastag. Have been trying the customer service numebr[protected] and the constant message is that the number is busy. No email address provided so that a complaint can be lodged.

Can someone at hdfc pls let me know the current status of my fastag? This is absolutely pathetic customer experience from hdfc