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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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S
shashi_pagare
from Mumbai, Maharashtra
Nov 29, 2019
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Address: Mumbai City, Maharashtra, 400706

I have submitted fastag application through hdfc bank website and completed the payment using net banking on 27th nov 2019. Unfortunately i haven't received any email or sms related to my application number or payment.

Fasttag application reference no: hfr573728
My email id is - shashi. [protected]@gmail.com
Mobile number - +91 [protected]

Kind regards,
Shashikant pagare
Nov 29, 2019
Updated by shashi_pagare
Pls. send me the email confirmation of my Fastag
Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Manoj
HDFC Bank Customer Assistance
shashi_pagare's [Complaint's author] reply, Dec 17, 2019
I have raised a service request for issuing me a new TAG as my TAG was broken while fixing on the car. Can you pls look into this?
SR No: SR190000000000013864 Raised on 13th Dec 2019. No Reply from HDFC as of now.
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    R
    Rajiv Sopran
    from Chandigarh, Chandigarh
    Nov 29, 2019
    Resolved
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    Resolved

    Address: Sec 11, Panchkula

    I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr641287. I have uploaded rc copy and since then there is no update.

    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

    I have been with hdfc for more than 20 years now (Saving acc, home loan account & hdfc life policy) and this is the worst moment with them.
    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status asap.
    Jan 5, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    After submission of your application, you will receive your Tag within 7 working days.

    -Anay
    HDFC Bank Customer Assistance
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      A
      Ajay Bishnoi Abohar
      from Mumbai, Maharashtra
      Nov 29, 2019
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      Address: Fazilka, Punjab, 152116

      I m complaining about the system of online submission of application through which i have purchased a fasttag card today 29 nov, 2019 and 500 rs debit from my account but after payment no acknowledgement and further course of action has also been intimated to me via messages or e mail, which is very bad experience. On the other side no response from customers care as nobody pick the calls on that toll free number. Such a hopeless system adopted by one of the leading bank of india. My vehicle no is pb22p3887 and mobile number is [protected]. (Ajay kumar). Please look into the matter & intimate to me about my fasttag as i have already paid the amount of rs.500/-. Via debit card.
      Thanks
      Dear Customer,

      Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

      -Anay
      HDFC Bank Customer Assistance
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        D
        Div4060
        from Mumbai, Maharashtra
        Nov 29, 2019
        Resolved
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        Resolved

        Address: 43/136 Tilak park, Meston road, Kanpur, Uttar Pradesh, 208001

        I have applied for fast tag today on 28/11/2019 online on hdfc website. I filled in all the details and followed all instructions online. The amount of rs 500 has been debited from my credit card but i have not received any confirmation. After the payments page i got an error on web page but amount was still debited from my credit card. I only have text massage that shows etoll1291683 number.
        Dec 31, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 29, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

        -Anay
        HDFC Bank Customer Assistance
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          A
          from Delhi, Delhi
          Nov 29, 2019
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          I had applied for the issuance of fastags for vehicle no.'s dl3cbe4912 and dl3cba8775 on 11/11/19 through hdfc bank using online facility. While i received fastag for vehicle no. Dl3cbe4912 on 26/11/19 through blue dart courier i'm yet to receive fastag for my other vehicle dl3cba8775 although my wallet account is showing that i've been issued with fastag bearing no. 34161fa8203288ac04584160 on 23/11/19 itself. I've called fastag helpline no. With much difficulty for the past few days to inform them about non-receipt of fastag however, i'm getting standard reply that i'll receive the fastag in due course. So far i've not received any sms from the courier company or nhai about the issuance of fastag for my vehicle dl3cba8775 although it's reflecting in my wallet. Please help.
          Nov 29, 2019
          Updated by [email protected]
          my Fastag application no. is hfr 359646 dated 11/11/19.
          Dear Customer,

          For any further assistance regarding the status of fastag you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected].

          -Nadia
          HDFC Bank Customer Assistance
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            R
            Rajender Leena Kajal
            from Mumbai, Maharashtra
            Nov 29, 2019
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            Address: 119, sector 13, Part 2 , Hisar, Hisar, Haryana, 125001

            This is reference to my fastag application reference no. Hfr647377 for the application of fastag on date 27 november 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

            Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

            Kindly look into the matter mas soon as possible.
            Dear Customer,

            Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

            -Anay
            HDFC Bank Customer Assistance
            I have paid the amount for fastag...but havent even recieved a confirmation email yet...what should i do?
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              S
              srinivasbeejadi
              from Mumbai, Maharashtra
              Nov 29, 2019
              Resolved
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              Resolved

              I have tried two times to buy online from hdfc bank but on both occasions payment was made successfully but i could not complete the process as the page did not redirected to the banks website. And also i did not received any confirmation from the bank. I have paid rs500 twice through my card. And the amount has not been reversed
              Transaction date 27/11/2019 and 28/11/2019
              Jan 4, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 29, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
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                A
                Aarti Chintan
                from Coimbatore, Tamil Nadu
                Nov 29, 2019
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                Hi,

                I was trying to apply for hdfc fastag today, nov 29, 2019. As i have a current account in hdfc, i applied through the hdfc fastag facility.

                Fastag amt was rs.500 for 1 personal car.

                After payment was done, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

                However, amount of rs.500 was deducted from current account.
                I am not sure if my request was successful or not.

                I have been calling the hdfc fastag helpline number[[protected]]. But this is always busy or not reachable. There is no way to track the application.

                Could somebody from hdfc please look into this matter and help?

                Looking for urgent closure of this matter.

                Thanks
                Nitin r lodaya
                HDFC Bank customer support has been notified about the posted complaint.
                Nov 29, 2019
                Updated by Aarti Chintan
                Not recd any Email from HDFC regarding fastag application status.
                Verified Support
                Nov 29, 2019
                HDFC Bank Customer Care's response
                Dear Customer,


                Please email at fastag.[protected]@insolutionsglobal.com for better assistance.



                -Manoj

                HDFC Bank Customer Assistance
                Dec 04, 2019
                Updated by Aarti Chintan
                Pl send full email so we can contact them.

                Not yet recd any email nor fastag.
                Dec 17, 2019
                Updated by Aarti Chintan
                RECD EMAIL from FASTAG but NOT ter RECD FASTAG .

                Its almost 2 WEEKS now.
                Dec 19, 2019
                Updated by Aarti Chintan
                RECD FASTAG .

                CLOSURE OF COMPLAINT.!!
                Pl send FULL ID to send a complaint.

                Not recd credit nor fastag yet.
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                  N
                  N NIZAM UDHEEN
                  from Chennai, Tamil Nadu
                  Nov 29, 2019
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                  Address: 600041

                  Subject charges has been charged from my account, could you please let me know what it is, and why it was deducted without any information.

                  if your charges for deposit or withdraw, that should be intimate before, so that we can be aware of the charges.
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                    A
                    Abhi_9953
                    from Jammu, Jammu and Kashmir
                    Nov 29, 2019
                    Resolved
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                    Resolved

                    Address: SUDERSHAN KUMAR GUPTA, HNO 7 SECTOR-5 CHANNI HAIMMAT, Jammu, Jammu and Kashmir, 180015

                    Hdfc bank fastag — application reference number: hfr593339

                    I have applied hdfc fastag through online and made payment of 500 on 26th november 2019 the reference number of the application is 593339

                    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                    The purpose of applying online is faster processing otherwise i would have applied and got it in any toll gates. Please update on the status as the deadline of 1 december is approaching.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Dear Customer,

                    After submission of your application, you will receive your Tag within 7 working days. -Anay

                    -Nadia
                    HDFC Bank Customer Assistance
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                      A
                      Anupama KN
                      from Mumbai, Maharashtra
                      Nov 29, 2019
                      Resolved
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                      Resolved

                      From the time i had this savings account i ve never had one happy moment. Cust id 22840860. I had requested to stop some ecs from september 2018. I submitted req uest letter in shantipark branch mira rd to ms bhirva. I do not know what she did with those letters. But still not done. I have submitted 8 to 9 letters but nothing has been done. She is very rude abusive. She told me once bank has earned 60000 rs because of you. Why should we help you. Then they called me at the bank. A very nice lady komal told me that i need an noc from dhfl tostop ecs. Bhirva could have told me that a year ago. I am a heart patient and need funds. They stole my money when they could have helped. If they do not credit all the return fee charges i will be forced to take legal action. I ve a copy of all the letters. I ve contacted a lawyer in consumercourt mumbai regarding this as i know hdfc does fraud to its customers. I will be forced to put this experience in media and social media as people need to see hdfc is a fraud bank.
                      Dec 31, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 29, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please note that our Branch Official Birva Chhatbar tried contacting you on your number but could not reach you. Please contact Birva Chhatbar on [protected] / Birva.[protected]@hdfcbank.com for any further clarification or assistance.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        A
                        Akhila Shastry
                        from Mumbai, Maharashtra
                        Nov 29, 2019
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                        I received a mail stating the application reference number : hfr029906
                        I didnot receive any other communication but amount got deducted immedialtely. Post this, i have made atleast 10 calls to check the status but they never delivered the fastag nor the amount was refunded.
                        The mail received was on 6th feb 2018.

                        I want that either ways they should resolve this issue.
                        Nov 29, 2019
                        Updated by Akhila Shastry
                        The mail from HDFC:
                        ----- Forwarded message -----
                        From: "[protected]@hdfcbank.com" <[protected]@hdfcbank.com>
                        To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
                        Sent: Tue, 6 Feb 2018 at 11:14 am
                        Subject: Your HDFC Bank Fastag Application
                        Dear Akhila Janardhan Shastry,

                        Thank you for the details! Your payment has been received.Your application reference no. is HFR029906

                        Our representative will get in touch with you soon.

                        You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

                        Thank you.

                        Team HDFC
                        Dear Customer,

                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Akhila Shastry's [Complaint's author] reply, Nov 29, 2019
                        Fastag Team is unable to help me in this matter. That is why I have brought this up in this forum.
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                          V
                          VamsyMohan
                          from Thiruvananthapuram, Kerala
                          Nov 29, 2019
                          Resolved
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                          Resolved

                          Hi,

                          I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account.

                          Could you please transfer the amount in the new card. I am waiting for you response.

                          The food card number is : [protected]

                          Please resolve this matter asap.

                          My email : vamsymohan. [protected]@tcs.com

                          Please resolve this matter asap.

                          My email : vamsymohan. [protected]@tcs.com
                          Jan 1, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 29, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          You are requested to immediately contact our Phonebanking Number 61606161 to hotlist your Food Plus Card and place a request for re-issuance of replacement Food Plus Card.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Verified Support
                          Nov 30, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Kindly note that based on your comments, our Phonebanking official tried contacting you but could not reach you. We have hotlisted your Food Plus Card for safety reasons. Request you to please update your details on the below URL for the new Food Plus Card.

                          Please find the URL for your perusal:

                          http://bit.ly/35FZFZE.

                          Note:
                          Cust id and the account number is mandatory For HDFC Bank Account holders
                          Details need to be submitted on the URL only from the TCS official ID.
                          Documents need to be self-attested

                          Once you receive a new card please contact our Phonebanking Team on 61606161 and share old and new card numbers to process balance transfer.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            D
                            Deepak Hebbur
                            from Bengaluru, Karnataka
                            Nov 29, 2019
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                            Address: 560011

                            I filled up the FASTAG application form on HDFC website and made the payment. The amount was also deducted from my credit card. But, no confirmation / reference number / issuance of the FASTAG was done. Need a resolution to issue the FASTAG immediately.
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                              A
                              anandram21
                              from Pune, Maharashtra
                              Nov 29, 2019
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                              Address: 603102

                              I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr655082. Since then there is no update. I too had not received any email confirmation. My email id is [protected]@gmail.com

                              There is no way to contact hdfc fastag status as the customer care number given is busy or not being attended.

                              I have been with hdfc for 6 years now.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 30, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dec 12, 2019
                              Updated by anandram21
                              Not yet received the fastag though created by HDFC.

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                                Y
                                Yashveer@
                                from Gurgaon, Haryana
                                Nov 29, 2019
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                                Address: 110092

                                When trying to contact with customer care, it always remain busy ([protected]). So not able to contact for to resolve queries. Anyone has suggestion on same or there is any email id for same as not mentioned over portal..

                                As i have applied for fastag but still not delivered at my address while user id and wallet id provided to me by sms by hdfc bank.
                                Dear Customer,

                                Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  from Ahmedabad, Gujarat
                                  Nov 29, 2019
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                                  I applied for fastag via hdfc bank website and bank debit my account with 500 Rs. After that bank website show me error "System timeour or error. Please try after some time"
                                  My application Ref no. HFR719199
                                  Kindly resolve my querry with credit back my acciunt or give me fastag number urgently.

                                  ASHISH SHAH
                                  [protected]
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                                    Raghavendra Nagareddi
                                    from Pune, Maharashtra
                                    Nov 29, 2019
                                    Resolved
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                                    Resolved

                                    Address: 411019

                                    Hdfc bank — fastag application status

                                    Dear sir/madam,

                                    Yesterday i applied for hdfc fastag.in which it charged me rs. 500, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.

                                    I call to helpline number [protected] number of times but its always busy.

                                    Also kindly provide the status of the fastag application with reference number hfr711725

                                    Can you pleas look into the issue & get that resolved as soon as possible.
                                    Jan 1, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 29, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Kanti P Mishra
                                      from Bhubaneshwar, Odisha
                                      Nov 29, 2019
                                      Resolved
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                                      Resolved

                                      Address: Jail Road ,Santi Nagar,, Khordha, Odisha, 751006

                                      Hi

                                      I had tried three times to purchase fastag, twice it was failed, even if the amount was debited from my account. Third time i succeeded with ref no.: hfr605889. But till now i had not received any communication either mail or text message. Also my failure transaction amount had yet not reverse to my account. Trying the tollfree no, but always same no is busy.

                                      Date of transaction: 27.11.2019
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Dear Customer,

                                      Please email at fastag.[protected]@insolutionsglobal.comwith transaction details for better assistance.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        from Allahabad, Uttar Pradesh
                                        Nov 29, 2019
                                        Resolved
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                                        Resolved

                                        Address: 567- Anubhav, Eldeco Udyan-2, Raibarely road, Lucknow, Uttar Pradesh, 226025

                                        This is reference to my fastag application reference no. Hfr150029 for the application of fastag on date 3 june 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

                                        Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

                                        Kindly look into the matter mas soon as possible.
                                        Jan 13, 2020
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Dec 09, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Kindly email us at Grievance.[protected]@hdfcbank.com and share the following details for us to check further:
                                        1] You mobile number mentioned in your FasTag Application
                                        2] Your vehicle number
                                        3] The correct date of FasTag Application
                                        4] Bank's name from which account the transaction was debited

                                        -Nadia
                                        HDFC Bank Customer Assistance
                                        May 10, 2022
                                        Updated by [email protected]
                                        1) [protected]
                                        2) UP32HJ1863
                                        3)
                                        4) Bank of Baroda
                                        Dear Customer,

                                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                        -Anay
                                        HDFC Bank Customer Assistance
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