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2.9
Updated: Dec 15, 2025
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A
arun1705
Nov 28, 2019
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Address: Mumbai City, Maharashtra

I applied for a hdfc fastag via the bank's webbsite. Additionally, i have paid all the charges but have only received the customer id & wallet id. Despite repeated attempts to reach the bank, the physical fastag has not yet been delivered and hdfc fastag's customer service number is continuously not reachable.

With the deadline of december 1, 2019 fast approaching, they should provide a tracking number or sms which clarify the current status of fastag.
HDFC Bank customer support has been notified about the posted complaint.
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    J
    Jayvardhan Jaju
    from Agra, Uttar Pradesh
    Nov 28, 2019
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    Address: New Delhi, Delhi, 110062

    Such abysmal customer service is not expected from hdfc. I had submitted an application for fastag where the money got charged but i received an error on your website (Which is what is happening to most people, so i think its become your modus operandi and a way to fleece people).

    After that i have emailed my concern to your fastag id and tried multiple times to get in touch with customer care (Sometimes holding on for upto 20 minutes!). I dont understand why you can get a number with multiple lines and how the line for a helpline number can be busy constantly in this day and age.
    HDFC Bank customer support has been notified about the posted complaint.
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      V
      vshyam13
      from Mumbai, Maharashtra
      Nov 28, 2019
      Resolved
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      Resolved

      Address: 560037

      I had applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Being a customer for almost 10 years, never expected such a bad service from the bank. They should provide a tracking number or sms which clarify the current status of fastag.
      Dec 30, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 28, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days

      For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

      Note:- Dispatch details of the TAG will be shared with you through SMS

      The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
      -Bejoy
      HDFC Bank Customer Assistance
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        B
        Bhaskar Tamma
        from Hyderabad, Telangana
        Nov 29, 2019
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        Applied for Fastag on HDFC website.
        Paid for HDFC fastag on Nov 28. Ref no. HR[protected].
        The payment of INR 500 is already deducted.
        Didn't receive confirmation message or status.
        Your helpline[protected] is always engaged and there is not response.
        today morning I called again and get response that untill the Wallet id is not created HDFC can't track the status of the request though Ref number is shared. This is soo illogical.
        Please respond on status and when I will get the Fastag.
        HDFC Bank customer support has been notified about the posted complaint.
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          S
          scbirajdar
          from Ludhiana, Punjab
          Nov 28, 2019
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          Its been more than 15 days and i am staying in bangalore. I have received all messages about card issues, recharge, etc. But card only has yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

          Ref : hfr362765

          From dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

          Can you look into same and do let me know when will i receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.
          HDFC Bank customer support has been notified about the posted complaint.
          Nov 28, 2019
          Updated by scbirajdar           Its been more than 15 days and I am staying in bangalore. I have received all messages about card issues, recharge, etc. But card has not yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

          Ref : HFR362765

          From Dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

          Can you look into same and do let me know when will I receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.
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            R
            rathnags
            from Mumbai, Maharashtra
            Nov 28, 2019
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            Address: 4/68 Jarugu, Dharmapuri, Tamil Nadu, 636807

            I have received my fastag rfid tag 5days back but there is no wallet id/ customer id mentioned in the letter attached.

            I havent received any welcome letter for the same to my mobile/mail.

            So that i cant able to use the same.

            Contacted helpline number [protected] multiple times they say - your details are not showing here.

            Then how the hell i received the tag?

            Sent mail to hdfc fastag support but no response from those guys.

            I havent seen such a worst service from hdfc.
            HDFC Bank customer support has been notified about the posted complaint.
            Nov 28, 2019
            Updated by rathnags             If you are not capable, dont do the service.
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              S
              skjain_sonu
              from Jodhpur, Rajasthan
              Nov 28, 2019
              Resolved
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              Resolved

              Address: Jodhpur, Rajasthan, 342301

              I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. My wallet id is [protected] and customer id is [protected]. Please send me physical fastag as soon as possible or atleast update me about it.
              Jan 24, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 28, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              Your tag will be dispatched to your mailing address within 7 working days. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim.

              -Zubin
              HDFC Bank Customer Assistance
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                B
                Bhushan Newandram Karira
                from Mumbai, Maharashtra
                Nov 28, 2019
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                Address: Ulhasnagar, Thane, Maharashtra, 421002

                Did not receive welcome mail for fastag. Payment of 500rs got deducted but not received fastag or welcome email with details for vehicle mh04ge3246.
                Hdfc bank fastag doesn't even have proper toll-free number as the given number always shows busy whenever you call.
                Also no complaint or issue tracking platform or status checking provided for fastag page.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 28, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                After submission of your application, you will receive your Tag within 7 working days. -Anay

                -Anay
                HDFC Bank Customer Assistance
                Dec 09, 2019
                Updated by Bhushan Newandram Karira                 Not yet received fastag
                View replies
                HDFC fastag service is complete waste, I have call the customer care nearly for 100times but always busy.

                No response to emails.
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                  N
                  Narendar V Chavan
                  from Mumbai, Maharashtra
                  Nov 28, 2019
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                  I have applied hdfc fastag through online and made payment of 500 inr.
                  The reference number of the application is
                  Hr[protected]
                  I have applied on 25th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

                  There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended
                  HDFC Bank customer support has been notified about the posted complaint.
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                    C
                    cr.acharya
                    from Mumbai, Maharashtra
                    Nov 28, 2019
                    Resolved
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                    Resolved

                    Address: 753002
                    Website: HDFC Fastag

                    I have applied for hdfc fastag through the website on 25th nov. 2019 and paid rs.500 through my debit card. My application reference no. Is hfr535259. I supposed to get a confirmation in my mailbox on my registered e-mail id. But till now i have not received any mail. The toll free no.[protected] is busy throughout the day and not responding in the night. This is the worst experience from hdfc bank. Please look into this matter and solve it as soon as possible
                    Dec 29, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 28, 2019
                    HDFC Bank Customer Care's response                     Dear Customer,

                    After submission of your application, you will receive your Tag within 7 working days. -Anay

                    -Anay
                    HDFC Bank Customer Assistance
                    View replies
                    I am having similar issues with my fastag, I got the tag but no wallet id/cusomter id.

                    WORST SERVICE.
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                      S
                      SachinMehndiratta
                      from Gurgaon, Haryana
                      Nov 27, 2019
                      Resolved
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                      Have applied fastag on nov 12, 2019 morning. I received an e-mail that fastag will be delivered with in 7 days.

                      It’s already 15 days and no status update on fastag, customer care is completely a [censored]. Have tried more than 60 times in last 3 days but most of the time number ‭[protected]‬ busy, sometimes bell rings but no one picks.

                      Hdfc is making fool of customers with its ### services.

                      I want immediate refund now but problem is these ### are not reachable by any means.

                      My reference number is hfr358346

                      Will close all my saving accounts of hdfc bank shortly.
                      +1 photos
                      Nov 28, 2019
                      Complaint marked as Resolved 
                      Received the fastag today, no credit to HDFC bank.. According to them fastag will be dispatched with in next 3-4 days.. Awful services, they are themselves not aware of status
                      HDFC Bank customer support has been notified about the posted complaint.
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                        A
                        avilash1985
                        Nov 27, 2019
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                        I applied for hdfc fastag on dt. 18.11.2019 with application reference number hfr376106. But till date i have not received my fastag and the customer care number given either in the hdfc website or customer portal are all fake. They are either busy or number not valid.
                        Being a hdfc customer i never expected this much delay. I will never recommend this fastag from hdfc to anyone.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          H
                          Harshpreet Gulati
                          from Mumbai, Maharashtra
                          Nov 27, 2019
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                          Address: 10, Punjabi Market Main Road, 262701

                          I have applied for fastag today 27/11/19 and got the reference no. Hfr624080 and the tracking id - hr[protected] for my vehicle up32hs1313 the whole process completed and at last after payment page it shows unable to process request at this time but the amount has been deducted from my debit card. Now the thing is that it is uncleared that it is applied or what and when will i get it as there is no link where to confirm this and i called the toll free number for this many times but it responded busy always.

                          Please help in the matter and reply soon.

                          Ar. Harshpreet singh gulati
                          Bajpai colony, opp b. D. Raj
                          Lakhimpur kheri (U. P.)
                          [protected]
                          HDFC Bank customer support has been notified about the posted complaint.
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                            P
                            Parag2710
                            from Mumbai, Maharashtra
                            Nov 27, 2019
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                            fastag customer care number not working neither I can login to my account

                            HI I have applied for fastag through HDFC BANK. I have received the message about activation of Fastag for my car no MH12NJ6298.
                            but till date I have not received any tag. While purchasing tag I have received message from HDFC BANK that someone will contact me. But till date no one has called me. I have tried to call on customer care number but for all 24 hrs the number is busy.
                            When I have tried to login to my account it is...
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                            R
                            Rajendra Kartha
                            from Ferokh, Kerala
                            Nov 27, 2019
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                            Address: Ernakulam, Kerala, 682301

                            I had applied for fast tag vide appln ref. No: hfr 382804.

                            Also received confirmation of issuing "fastag" as per the following details:
                            Cust id:[protected]
                            Wallet id: [protected].

                            My vehicle no: is kl 39 g 903. (Private vehicle)

                            It is regretted that i have not yet received the 'fastag" / rfid till date. Requested to do the needful.
                            Nov 27, 2019
                            Updated by Rajendra Kartha                             No action till date, on the complaint.
                            View replies
                            Dear Customer,

                            Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              S
                              Santhosh@117
                              from Mumbai, Maharashtra
                              Nov 27, 2019
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                              Had applied thru for fastag thru HDFC Bank portal. The application went thru smoothly till payment. After I made the payment I received an SMS which shows that the amount has been debited to my credit card while the application portal was showing error.
                              When I called the HDFC Bank local branch guys they said that I need to call Fastag Customer Care which in turn was not picking up the call.
                              I need faster resolution of this problem. Courts in this country should take cognizance of these issues & initiate a legal action such service providers.
                              Regards,
                              Santhosh
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                                G
                                GursharnJit Singh
                                from Delhi, Delhi
                                Nov 27, 2019
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                                Address: 122016

                                I applied online for Fastag and amount of 500/- deducted from my account and page got re-directed and now I am not able to track the application status as dont have the application number. Please help.

                                There is no email or message I got in reference of the same and I have tried to call the customer care but the number is not reachable and even no response after sending multiple emails there is no response. please help and get this sorted, worst experience with HDFC bank.

                                Mobile Number: [protected]
                                Vehicle Number: HR05AR2260
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                                  V
                                  vedprasanna nayak
                                  Nov 27, 2019
                                  Resolved
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                                  Resolved

                                  I applied for fastag from hdfc site and the reference number is hfr506778. Money was deducted but no further mail or response has been come since 24th novemeber 2019.
                                  Tried calling to the toll free number but no response from them, its always comes busy only.

                                  What should i do now.
                                  Please check and let me know asap or call me on [protected] for any clarification.
                                  Dec 28, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                                  -Preethi
                                  HDFC Bank Customer Assistance
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                                    Z
                                    Zinkal Dedhia
                                    from Junagadh, Gujarat
                                    Nov 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    I had made a payment of rs 700 through net banking the transaction had failed but payment is debited and no refund is received till date. I have mailed the concerned party as well but unable to receive any response. My account is with hdfc bank powai. Please suggest the further course of action to proceed with the complaint. Unable to get in touch with concerned parties
                                    Dec 28, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 27, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      D
                                      Dr.Vinayachandran
                                      from Melur, Tamil Nadu
                                      Nov 27, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      Used debit card for shopping on 20.11.2019.First transaction inPOS came not received.Shopfellow swiped card second time and success.But from my account same amount debitted twice.Complained to hdfc support no result.Then complained to nodal officer chennai by email.No reply.Not using that card after that.Govt want to go cashless but if banks cheat like this what to do?
                                      +1 photos
                                      Jan 4, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 28, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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