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Updated: Dec 16, 2025
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A
Amit Raj Varma
from Bengaluru, Karnataka
Nov 27, 2019
Resolved
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Address: T C PALYA MAIN ROAD, Bangalore, Karnataka, 560036

I had applied for hdfc bank fast on nov 15 via online site and also paid 500 towards it. Already paid rs 500. Following is my application hfr381605 number.

Received only the fasttag login details, but so far i have not received the rfid tag

Tried calling support number but no response. Can anyone please help to know

What is the status of this tag?
Jan 1, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2019
HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days from date of application

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be share with you through SMS

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance
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    U
    United Broach Company
    from Mumbai, Maharashtra
    Nov 27, 2019
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    Address: 147001

    I purhased a fastag from hdfcfastag on[protected]. ref no. HFR345673. got a mail from [protected]@hdfcbank.com. that u will receive fastag within 7 working days, but till now i could not find the fastag. helpline no [protected] is not responding, i am making calls daily but no respond, hdfc bank empolyees are not responding in this issue. no email id is available. plz ban the sale of hdfc fastag.
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      [email protected]
      from Jintur, Maharashtra
      Nov 27, 2019
      Resolved
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      Resolved

      fast tag

      I have applied for fast tag on 27/11/2019 online on hdfc website. I filled in all the details and followed all instructions online. The amount of Rs 500 has been debited from my account but I have not received any confirmation . After the payments page I got an error on web page but amount was still debited from my bank account. Application reference number is HFR626586....
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      F
      Fastag
      from Delhi, Delhi
      Nov 27, 2019
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      I have applied through online for HDFC fastag on 14.11.2019.received message with application ref. No. Hfr378853 dated.15.11.19, and confirming that "the fastag application PDF is sent to your registered e-mail, and in the message they confirmed that their representative will get in touch with us. Till date neither application sent my email id nor their representative contacted. I have a paid amount of Rs. 500/-. Such a corporate Bank should not leave the customer in blank. They have provided only one customer care number which is always busy, if you get luckily connected you will be answered that our servers are down we are sorry. There is no other way to reach them.
      HDFC Bank customer support has been notified about the posted complaint.
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        D
        Dhananjayachar
        from Bengaluru, Karnataka
        Nov 27, 2019
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        Address: Tumkur, Karnataka, 572102

        Hdfc bank has put a hold on my funds of rupees INR -8, 274.79
        as mi revenue hold through gefu, ac number is
        Account number: : [protected]
        Ifsc: HDFC0002090
        Branch: Tumkur
        Acc Name : Dhananjayachar
        The customer service is not able to give any info on this.

        This account created by my company. due to some problems they paying through cash.. iam salaried person... if they hold this amount how can we survive ? as per RBI guidelines banks should not

        Levy of penal charges on non-maintenance of minimum balances in savings bank accounts

        https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0

        Hdfc bank holding this amount means how can we servive.. please reuqest you to remove negative balance from my account.. onwords i will keep negative balance..else i wil go to court ..i dont have any choice..as per rbi you cannot hold
        HDFC Bank customer support has been notified about the posted complaint.
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          P
          Parth23031989
          from Ahmedabad, Gujarat
          Nov 27, 2019
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          I have not received my customer id or wallet id for my fastag, I can not recharge without this information. Please help.
          I tried calling all their support number but every one is giving different number to call on. I even talk on 1033 help line but they also gave me different number to call on.

          It seems like every one is just passing the query to new number.
          HDFC Bank customer support has been notified about the posted complaint.
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            V
            Venubabuu
            from Bengaluru, Karnataka
            Nov 27, 2019
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            Address: Bangalore, 560100

            Hi,

            I have applied the fasttag through hdfc portal a week ago. Application number is HFR420967. Paid Rs 500/- online.

            I have not yet received the fasttag rfid sticker. Toll free number is not reachable.

            If hdfc is not able to provide the service please refund my money so that I can approach other vendors who are providing the service immediately.

            I am a preferred customer and been with hdfc from last 16 years. Now, I am extremely disappointed with the hdfc service.

            Regards,
            Venu
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              D
              Daljit Singh Dingra
              from Mumbai, Maharashtra
              Nov 27, 2019
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              Address: 18, LANE-1,SUNNY ENCLAVE PREMIUM, , NEAR DMW COLONY, 147003
              Website: www.hdfcbank.com › FASTAG

              I applied for fastag from HDFC bank fastag on today i.e. 27/11/2019. All goes smooth until payment. As soon as payment deducted from my account i received a error message. Till now no message received. fastag is mandatory from first december, 2019. Kindly resolve the complaint at the earliest possible. my mobile number is [protected] email is [protected]@gmail.com
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                G
                Gurarshdeep Singh
                from Amritsar, Punjab
                Nov 27, 2019
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                Have applied hdfc fastag through online a week before and made payment of 500 inr. The reference number of the application is hfr475863. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update that where is my fasttag.only got message about Customer ID and wallet ID but...no courier information

                There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                I have been with hdfc for so many years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
                The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                HDFC Bank customer support has been notified about the posted complaint.
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                  D
                  dhananjay raj
                  from Mumbai, Maharashtra
                  Nov 27, 2019
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                  Website: Hdfc fastag

                  Respected mam/sir I have applied for fastag from hdfc online portal i filled up all detail but after payment done page just disappeared 500 rs is deducted from my account on 27/11/2019 at 3:44pm and I only get message that you have used debit card on etall-1291683, I want to know I have registered for fastag successfully or not on hdfc helpline number they are not answering properly they are just telling me that we don't know and I have already mailed on fastag.insolutionglobal.[protected]@gmail.com but no one is replying me
                  Please help as soon as possible
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    SK C
                    from Pune, Maharashtra
                    Nov 27, 2019
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                    Today I paid Rs. 500 from HDFC credit card for FASTAG registration in HDFC Fastag website. After the payment transaction, the screen displayed that transaction was not successful and pl try after sometime. But my credit card indicates a debit of Rs.500. Now, only if I am sure that the transaction is not successful, i can reapply for FASTAG. To confirm this, I try HDFC Fastag Customer care number but it is always busy.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      D
                      [email protected]
                      from Mumbai, Maharashtra
                      Nov 27, 2019
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                      Dear sir,

                      I have applied for hdfc bank fastag on 11.11.2019.
                      I have made payment rs 500/- on 11.11.2019 ref no:etoll129683.

                      I received SMS stating that has been issued successfully and Customer Id and Wallet Id on 23.11.2019.

                      But I have not yet received the Fastag.
                      Already 16 days are over after I have made the payment.

                      When can i expect it.
                      Customer support phone numbers are not reachable.

                      I am not expecting such a poor response from no 1 private sector bank.
                      Please do the needful so that i receive the fastag at the earliest.

                      Thanks and regards,
                      Sanjay dixit
                      HDFC Bank customer support has been notified about the posted complaint.
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                        B
                        BHAUMIKSHAH30
                        from Vadodara, Gujarat
                        Nov 27, 2019
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                        Address: Vadodara, Gujarat

                        Hi,

                        I have applied for Fasttag Card on 27/11/2019 thru HDFC Fasttag Portal.
                        Payment of Rs.500/- got debited to my credit card but no response and no communication from HDFC...No Message / No Mail

                        I was trying the Toll Free No:[protected] which is provided in the portal but it is always coming busy.

                        I felt I was cheated by HDFC

                        I demand an immediate response from HDFC Fast Tag Team
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                        HDFC Bank customer support has been notified about the posted complaint.
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                          C
                          Charulata Ghosh
                          from Vijayawada, Andhra Pradesh
                          Nov 27, 2019
                          Resolved
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                          Resolved

                          Please note i have made a payment of rs 500 for the fast tag. I filled up all the details and also made the payment on 27th november 2019. But did not get any confirmation. I want the fast tag details or refund my money to my account as soon as possible.
                          I have tried calling[protected], but not getting connected, tried minimum 20 times.
                          Then sent out email to status. [protected]@sahaj.co.in, still there is no response or any sort of acknowledgement.
                          So would request to take action on this issue.
                          I also see there are same kind of multiple problems from different individuals, so why the bank not taking measure to correct the issue.
                          Thanks
                          Best
                          Regards
                          Charulata
                          Dec 28, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 27, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            K
                            kunalsachin2017
                            from Bhubaneshwar, Odisha
                            Nov 27, 2019
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                            Address: 700129

                            I have applied hdfc fastag through online on 26/11/19 and made payment of 500 inr (incliding security and top up). The reference number of the application is HFR569748. since then there is no update.

                            The customer care number given is busy or not being attended.There is no way to contact hdfc fastag guys.

                            How can I get the update, If application not processed, Can I get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

                            Pathetic service from HDFC
                            HDFC Bank customer support has been notified about the posted complaint.
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                              A
                              annonymous_007
                              from Karaikal, Puducherry
                              Nov 27, 2019
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                              fast tag - amount deducted but got error message and not able to track application

                              I have applied for FASTag Program through HDFC bank today. While paying by third party credit card, the transaction ended up with an error message screen but the amount has been deducted from my account. There is no link, mail or even message update to track my application also. I tried reaching HDFC customer care ([protected]) many times, but the number seems to be busy always. Herewith, i have attached the screenshot for reference. I want...
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                              V
                              Vinay K.M
                              from Bengaluru, Karnataka
                              Nov 27, 2019
                              Resolved
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                              Resolved

                              Address: 560034

                              Hi Team,
                              I had applied for fast tag through hdfc portal https://getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.[protected].[protect...⇄ by paying 500rs on 21st November. I got customer id and wallet id, but i haven't got any call from hdfc CSR or any mail regarding RFID fast tag dispatch. Customer care number[protected] is always busy. Not able to get reach them, not sure how to track this.
                              Please do the needful.
                              Application reference: HFR438646

                              thanks
                              Dec 12, 2019
                              Complaint marked as Resolved 
                              I am not sure about steps taken by company, but i took lot of stress to chase the team and raise complaints. I visited nearby hdfc bank to complain about hdfc fast tag department, but bank people have no clue on this. I raised complaint via normal hdfc customer care and they also bluffed mentioning complaint has been taken. later on came to know that no process to track this hdfc fast tag department. Some how my fast tag came after 4 weeks, which was suppose to come in 7 working days as per hdfc.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dec 06, 2019
                              Updated by Vinay K.M                               Hi,
                              I got message stating, card is dispatched on nov 27, but no updates or any tracking number to track same. Why such a poor process in HDFC?
                              If you are offering some feature to customer, make sure you take care of it.
                              It's annoying every time to follow up you guys.
                              thanks
                              Dec 06, 2019
                              Updated by Vinay K.M                               as well, message states card will be dispatched in 3-4 working days and i am not sure how you are counting working days, today its December 6th. hope i'll get this at the earliest
                              Verified Support
                              Dec 06, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 5-6 working days. For any further assistance, you may call on or call on[protected].

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dec 09, 2019
                              Updated by Vinay K.M                               Hi Team,

                              Thanks For the response.The given customer care number in not reachable always. I want tag by this week, as i have planned to travel out of station, this tag is required for me before friday (13). why such a poor service from HDFC.
                              I am really annoyed with HDFC services. I would have taken the tag outside itself, am not able to track the application status anywhere.
                              pissed off with you guys.
                              Dec 12, 2019
                              Updated by Vinay K.M                               Hi Team,

                              Finally got my Fast tag today i.e. 12 Dec, after long struggle and follow ups.
                              No proper customer service, and customer number given is always not reachable.
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                                J
                                jayanta.dalai
                                from Bengaluru, Karnataka
                                Nov 27, 2019
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                                I have not yet received my fastag, i contacted last week to customer service and got to know that the fastag was returned. So i requested him to re-dispatch, please update me on the status and deliver asap.
                                After that i am trying to reach the customer service through[protected], but it's been 4-5 days i am not able to reach them, always getting line busy. This is really very pathetic, please improve your customer service this is very very important. If this kind of service is going to continue then i will suspend my fastag, and return my all money.

                                Hdfc fastag userid[protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 28, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Kindly note that your FasTag was dispatched to your mailing address on November 04, 2019 vide Blue Dart Airway Bill Number: [protected] but was returned undelivered. The tag will be re-dispatched shortly. We request your patience in the interim. For any assistance, please feel free to speak to our FasTag Support Team at[protected].

                                -Nadia
                                HDFC Bank Customer Assistance
                                Nov 28, 2019
                                Updated by jayanta.dalai                                 The contact info is protected-" please feel free to speak to our FasTag Support Team at[protected]."
                                How can i read it?
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                                  K
                                  Kunal2526
                                  from Mumbai, Maharashtra
                                  Nov 27, 2019
                                  Resolved
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                                  Resolved

                                  fastag

                                  Address: Mumbai City, Maharashtra, 400022

                                  I submitted a fastag application for one of my cars on hdfc bank website yesterday. Eventhough the process was very fast on their website and my payment of rs 500 well debited at the end i recieved a thank you message with my reference number hfr584738 and it also clearly mentioned
                                  The fastag application pdf is sent to your registered email id.
                                  But i didnt recieve any email of the application so i waited till today but after...
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                                  Kartavya124
                                  from Pune, Maharashtra
                                  Nov 27, 2019
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                                  I finished the procedure for getting fastag online on hdfc website. The amount of 500/- also deducted from my account but I didn't receive any confirmation neither on email nor on phone except an error page which was not responding at all. I am trying to call HDFC fastag customer care helpline number but I am getting busy tone continuously and now I don't know where to track my application, what to do next, where to get payment receipt, where to get application receipt, when and where will I get my fastag. Pathetic services by HDFC Bank.
                                  HDFC Bank customer support has been notified about the posted complaint.
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