HDFC Bank Complaints & Reviews

Hi,

I have not received the fastag, also customer care number not working 24x7. Can please tell me what is wrong with your service.. I have also not received a call from you which i suppose to receive when i had applied for it. Application reference no. Is hfr381692. I have reached to bank also they don't have idea about the fastag pathetic service by hdfc.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be share with you through SMS

Nadia
HDFC Bank Customer Assistance

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Sandesh S's [Complaint's author] reply, Dec 6, 2019

Hi I have mail the details to above email but still response for mail and not received any sms. Customer care number still not working

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I purchased hdfc fastag as i like hdfc services.
Now i had to worry for their pathetic fastag service.
Tag id is given, amount rs 500 has been deducted. But tag not sent yet.
Such a pathetic service by hdfc.
Feel ashamed to believe hdfc blindly.
Toll free number they have given is useless as they are.
So i suggest you never buy hdfc fastag online rather go to the nearest toll plaza and get your tag immidiately.
I am going to surrender the hdfc tag once it arrives because i dont to waste my precious time without knowing the exact time of arrival of the tag

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390012

I have tried to get fasttag from hdfc fasttag portal and provided all required details including documents. But at the end, portal shows some error while processing the request and amount get debited from hdfc saving bank account. Banking transaction/reference #[protected]Amt. 500/-).

I tried to call pathetic help line[protected] and always prompt busy. Can someone take responsibility and credit my amount into bank account. I don't want fasttag from such irresponsible bank.

+1 photos

Dec 2, 2019

Complaint marked as Resolved

i didn't get the FastTag but amount is credited back to my Saving Account. Thanks HDFC Support Staff.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records the status of said payment is reflecting as "failed". We have initiate a chargeback dispute on said transaction. The complaint id no. is 2064026. Our team will update you in 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I lost my wallet id and customer id and i need them to recharge my fastag card. I have been calling hdfc fastag customer center from around 10 days now, their call is always is busy, after trying so much, today i was able to talk to your executive and she provided me with wrong wallet id because it is showing 'not valid' while first-time registration.
My mobile no. Is - [protected]
And my rfid no. Is[protected].

Provide me my wallet id and customer id as soon as possible.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Kottayam, Kerala, 686610

I have applied for the fasttag from hdfc bank fastag portal. I have paid all the payments. I have just received user id[protected] & wallet id but the physical fastag is not received from bank. When i ordered the fasttag from hdfc fasttag portal there it was cleary mentioned that fastag will be delivered in 7 days please see the below attached photo for the same. Now its 13 days. Their service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

+1 photos

Dec 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days from date of application

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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I purchases a fastag from the online portal of hdfc bank on 22nd november, 2019.
I recieved a communication on 25th nov stating that the tag has been issued with the wallet id #[protected], however there has been no further communication from the bank end. No details regarding the delivery of the tag have been provided, also the customer care number provided is always busy hence there is no way to contact the bank for further details.

It feels like the bank has duped me of my money, without the physical tag the wallet or deposit is useless. I would definitely take a legal action unless i get my tag in the next 7 days as promised during payment.

Email: kshtz. [protected]@gmail.com (For contact purposes)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by kshtz_89 How would i receive the tag, your representative didn't call me, so how would you have the address for delivery. Stop giving excuses and give solutions or atleast a phone number to talk to.

Dec 05, 2019

Updated by kshtz_89 Can you tell me why I haven't recieved my card yet it's been more than 14 days i applied for it

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Address: 301019

While applying for the fastag on hdfc fastag website, my money rs. 500/- got

Deducted on 26.11.2019 at 12.17 pm from the credit card account (Ref no. Etoll

1291683) however i haven't received any acknowledgment of the application. I

Need to know the status of the application and if it is not successful money

Should be reversed back to my account. The customer service no is pathetic

And i did not expect this kind of service form hdfc. A bank like hdfc should

Rectify this kind of errors immediately.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

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S

shwetaroy

from Kolkata, West Bengal

Nov 27, 2019

On 8th November'19, an amount Rs. 177 was deducted from me by HDFC Bank and I have no clue why? This is a salary account.
I want to know about this transaction without my consent?

Thanks,
Shweta

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A

ajaykumar_chennai

Nov 27, 2019

HDFC Bank is not reachable to customer complaints first, no way to contact the branch offices or by email or post. There is no responce from them even after contacted them and raised the service request.
Still waiting to get my problem resolved.
NRI's strictly adviced not to take Accounts from this bank.

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A

Abhishek Karale

from Mumbai, Maharashtra

Nov 27, 2019

I have paid payment of my credit card on 31st october and now today i have bymisteken paid same amount, kind reverse payment paid twice

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U

User Hdfc

from Gurgaon, Haryana

Nov 27, 2019

I have ordered a Redmi note 8 pro mobile from mi.com on 25-10-19. There was mention bank offer HDFC dabit card instant cashback 2000. But I didn't received any cashback from HDFC till date.. kindly resolve this issue ASAP.

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Address: 560096

Dear sir/madam,

I applied for hdfc fastag online. I filled the application and made a payment of 500 rupees (200desposit+200balance+100issuance fees). After successful completion of payment it showed that i will receive a mail of application, i did not receive any mail and the customer service numbers are always busy. What do i do with the reference number when there is no option to track the application status. I want to know the status of my application. Reference number hfr595442

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by Shamanthgowda How do i view [protected]?

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Address: 145001

Dear hdfc fastag team,

My application reference no. Is hfr329397 dated 6th november 2019. My customer id is activated on 15 november 2019 is[protected] but i had not received fastag. As the date of fastag is about to on 1st december 2019. Kindly make it possible to dispatch the fastag to the earliest.

My mobile number is [protected] and email id is [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Your TAG was sent to your address & the same is returned undelivered bank.

We like to confirm that your Tag will be Redispatched Shortly & you will be receiving the Tag with is 7-10 working days

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be share with you through SMS

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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I am attached with hdfc banking services for last few months and was quite happy with it, but recently started to receive excessive amount of fraud calls regarding hdfc credit cards. My family members also started to receive the same individually. Requesting you to kindly look into this matter and try to take action in order to minimize them. I received calls from the following numbers:

Ms. Tuli das ([protected]) (Tulidas.[protected]@gmail.com)
Mr. Souvik halder ([protected])

They are directing me to send my address proof and pan card details to them via mail (Of gmail domain) for credit card verification! Requesting you to kindly check whether such employees exist in your system who are misusing them.

Attached herewith the part of the call which i had managed to record at that moment.

+1 videos

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that Bank will not request our customers to provide any confidential information such as Passwords, PIN number, Secured Personal Information, etc. through e-mail, letter, SMS ( Short Message Service) or on calls. Hence, we request you not to respond to such calls/emails and not to share any sensitive confidential details such as the Expiry date of the card, CVV number, ATM PIN/ Internet PIN, VBV / MSC / Netbanking passwords, etc.

-Nadia
HDFC Bank Customer Assistance

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Address: Amroha, Uttar Pradesh, 244241

I have applied hdfc fastag through online and made payment of 500rs as required.. Payment no is etoll1291683... The reference number of the application is hfr536882. I have uploaded the final document and rc/aadhaar and since then there is no update.
There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5 years now (Saving acc, credit card, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by erarpan I have already been given my all details here...kindly let me know about my application status..
arpan.[protected]@gmail.com
[protected]
Car no.-- UP14BE6620
Application ref no --HFR536882
Now let me know about my application status

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Hello,

My application reference number is hfr510232

I have submitted fastag application on 25th nov 2019. But till today, i haven't yet received any mail or call from hdfc representative for further status. As per message displayed on application form submission, "you will receive fastag within 7 days and our representative will contact you", but no update received.
I tried customer care number 10-20 times a day. Most of the time it is busy orsome music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received.
Let me know, when my fastag will get delivered.
Application number hfr510232

Dec 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

The application (if in order) would be processed and you will receive the Fastag within 7 working days. The dispatch details of the tag will also be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

Dec 01, 2019

Updated by shubhranshu1489 Thanks for the update. Please provide the dispatch details for the HDFC fastag hfr510232.

Dec 09, 2019

Updated by shubhranshu1489 Hello,

I didn't get my fastag after 7 working days too.

hfr510232.

Regards,
Shubhranshu

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Address: 560029

Dear hdfc team,

I have applied fastag on nov 18, and as per your email, i should receive fastag with in a week, and your representative will contact me, however, no one from your side contacted me, and also, i received email from bank as tag issued, but no other information, and i haven't received it.

Also, the call center number never connects, it is really poor service. I am associated with hdfc from more 10 years, and i had never expected this kind very extremely poor service from hdfc.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Manoj
HDFC Bank Customer Assistance

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S

sindhuja Nelakuditi

Nov 27, 2019

Hi,

Recently, i lost my HDFC food card. I have blocked it and applied for new one.

Please let me know what is the procedure to transfer the balance from old card to new card.

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R

ravneetkaurgandhi

from Bengaluru, Karnataka

Nov 27, 2019

To reset the ipin pin there are two ways
1) using mobile number and debit card which i am not able to use because it says can't regenerate pin using debit card
2) by mobile and email which again is not working because i am getting the otp on mobile number but not on email
what to do?? help me resolve this issue

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Address: Flat No- 1, 1st Floor, Samruddhi Aprt, Nr- Zeal College Chowk, Narhe, Pune- 411041, 411041

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.
Information as below.
Cust id: [protected]
Wallet id: [protected].
Transaction no: [protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Amitha
HDFC Bank Customer Assistance

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Address: 5-3-372, RASHTRAPATI ROAD, Hyderabad, Telangana, 500003

Hi,

I have applied for fasttag card on 25/11/2019 thru hdfc fasttag portal.
Payment of rs.500/- got debited to my credit card but no response and no communication from hdfc... No message / no mail

I have applied in the name of raja sekhar,
Mobile no: [protected]
Email id: [protected]@yahoo.com
Vehicle no: ts08fs8377
Model: honda city

I was trying the toll free no: [protected] which is provided in the portal but it is always coming busy.

I felt i was cheated by hdfc

I demand an immediate response from hdfc fast tag team

+1 photos

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 600122

On 25 nov 2019 i made a purchase for tastag in online portal https://getprepaidcard.hdfcbank.com/fastag and made payment via hdfc debit card rs.500/- and reference no. [protected]

Payment is successful but still i dint get any response form fastag regarding the tag.

It is frustrating that hdfc is not giving proper notifications to customers. From last 2 days i am trying to connect with hdfc fastag team, helpline number is either busy or just playing music if connected. No one is ready to receive the call.

Email id provided by hdfc bank also returned with failure notice.

I want current status of hdfc fastag.

Request to refund the amount.

Dec 31, 2019

Complaint marked as Resolved

Finally received the tag

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

+1

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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DineshMani's [Complaint's author] reply, Dec 5, 2019

Thanks for the quick response.
Received a message regarding wallet creation last week.
Still TAG not received, i mailed my query.

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Address: 412, VRR FORTUNA,JANATHA COLONY, SARJAPURA MAIN ROAD, DODDAKANELLI, 560035

I received a gift card from my friends and i have experienced the worst times of all in placinng an order worth 500 rs also amazon site. I did a transaction and the amazon page says that the transaction failed. Got a message from the hdfc bank that the amount has been deducted. Not sure even if i will get the money back or not. Even worst, there is no way you can write an email to hdfc bank if you do not have an account with them and you...

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Address: vidhyadhar nagar, Jaipur, Rajasthan, 302039

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr546277. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Bharuch Bypass Road, Bharuch, Gujarat, 392001

Hi, i applied for hdfc fastag online on 27.11.19.
The amount 500 deducted from a/c, but still have not received any fastag application detail either in email nor in sms as it was comitted during application.
Even tried to reach their customer care no. [protected] several times, but no response.
Very pathetic sevice by hdfc.

Hdfc customer id:[protected]
Transaction ref no. :[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I have applied for hdfc fastag and here is my reference number : hfr466982

Fasttag wallet has been created and i am able to login online but however i didn't receive the chip till now. Can you please help here?

I had tried calling customer care number and it's always busy and reached branch office too but no response from them.

Very disappointed with hdfc for first time, bank was so good and support till now and expecting the same now for fastag as well

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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