HDFC Bank Complaints & Reviews

Address: 560066

I have applied for hdfc bank fastag on nov 19, 2019. I have received confirmation sms from hdfc, but haven't received any further information about it. It was told that it will be delivered in 7 days, but until now i have not received it. Tried calling to the number they provided in the website, but no response from other side. Pathetic service.
My application ref no: hfr403356

Feb 9, 2020

Complaint marked as Resolved

Received it

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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navi1084's [Complaint's author] reply, Nov 28, 2019

Yes, but it's been 8 working days and I didn't even received a sms/email indicating the status of it.

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Address: Mumbai City, Maharashtra

I applied for a hdfc fastag via the bank's webbsite. Additionally, i have paid all the charges but have only received the customer id & wallet id. Despite repeated attempts to reach the bank, the physical fastag has not yet been delivered and hdfc fastag's customer service number is continuously not reachable.

With the deadline of december 1, 2019 fast approaching, they should provide a tracking number or sms which clarify the current status of fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110062

Such abysmal customer service is not expected from hdfc. I had submitted an application for fastag where the money got charged but i received an error on your website (Which is what is happening to most people, so i think its become your modus operandi and a way to fleece people).

After that i have emailed my concern to your fastag id and tried multiple times to get in touch with customer care (Sometimes holding on for upto 20 minutes!). I dont understand why you can get a number with multiple lines and how the line for a helpline number can be busy constantly in this day and age.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560037

I had applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Being a customer for almost 10 years, never expected such a bad service from the bank. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
-Bejoy
HDFC Bank Customer Assistance

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Applied for Fastag on HDFC website.
Paid for HDFC fastag on Nov 28. Ref no. HR[protected].
The payment of INR 500 is already deducted.
Didn't receive confirmation message or status.
Your helpline[protected] is always engaged and there is not response.
today morning I called again and get response that untill the Wallet id is not created HDFC can't track the status of the request though Ref number is shared. This is soo illogical.
Please respond on status and when I will get the Fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Its been more than 15 days and i am staying in bangalore. I have received all messages about card issues, recharge, etc. But card only has yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

Ref : hfr362765

From dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

Can you look into same and do let me know when will i receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.

HDFC Bank customer support has been notified about the posted complaint.

Nov 28, 2019

Updated by scbirajdar Its been more than 15 days and I am staying in bangalore. I have received all messages about card issues, recharge, etc. But card has not yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

Ref : HFR362765

From Dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

Can you look into same and do let me know when will I receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.

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Address: 4/68 Jarugu, Dharmapuri, Tamil Nadu, 636807

I have received my fastag rfid tag 5days back but there is no wallet id/ customer id mentioned in the letter attached.

I havent received any welcome letter for the same to my mobile/mail.

So that i cant able to use the same.

Contacted helpline number [protected] multiple times they say - your details are not showing here.

Then how the hell i received the tag?

Sent mail to hdfc fastag support but no response from those guys.

I havent seen such a worst service from hdfc.

HDFC Bank customer support has been notified about the posted complaint.

Nov 28, 2019

Updated by rathnags If you are not capable, dont do the service.

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Address: Jodhpur, Rajasthan, 342301

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. My wallet id is [protected] and customer id is [protected]. Please send me physical fastag as soon as possible or atleast update me about it.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your tag will be dispatched to your mailing address within 7 working days. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim.

-Zubin
HDFC Bank Customer Assistance

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Address: Ulhasnagar, Thane, Maharashtra, 421002

Did not receive welcome mail for fastag. Payment of 500rs got deducted but not received fastag or welcome email with details for vehicle mh04ge3246.
Hdfc bank fastag doesn't even have proper toll-free number as the given number always shows busy whenever you call.
Also no complaint or issue tracking platform or status checking provided for fastag page.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Bhushan Newandram Karira Not yet received fastag

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R

rathnags

from Mumbai, Maharashtra

Nov 28, 2019

HDFC fastag service is complete waste, I have call the customer care nearly for 100times but always busy.

No response to emails.

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I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is
Hr[protected]
I have applied on 25th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended

HDFC Bank customer support has been notified about the posted complaint.

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Address: 753002

Website: HDFC Fastag

I have applied for hdfc fastag through the website on 25th nov. 2019 and paid rs.500 through my debit card. My application reference no. Is hfr535259. I supposed to get a confirmation in my mailbox on my registered e-mail id. But till now i have not received any mail. The toll free no.[protected] is busy throughout the day and not responding in the night. This is the worst experience from hdfc bank. Please look into this matter and solve it as soon as possible

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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R

rathnags

from Mumbai, Maharashtra

Nov 28, 2019

I am having similar issues with my fastag, I got the tag but no wallet id/cusomter id.

WORST SERVICE.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Have applied fastag on nov 12, 2019 morning. I received an e-mail that fastag will be delivered with in 7 days.

It’s already 15 days and no status update on fastag, customer care is completely a [censored]. Have tried more than 60 times in last 3 days but most of the time number ‭[protected]‬ busy, sometimes bell rings but no one picks.

Hdfc is making fool of customers with its ### services.

I want immediate refund now but problem is these ### are not reachable by any means.

My reference number is hfr358346

Will close all my saving accounts of hdfc bank shortly.

Nov 28, 2019

Complaint marked as Resolved

Received the fastag today, no credit to HDFC bank.. According to them fastag will be dispatched with in next 3-4 days.. Awful services, they are themselves not aware of status

HDFC Bank customer support has been notified about the posted complaint.

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I applied for hdfc fastag on dt. 18.11.2019 with application reference number hfr376106. But till date i have not received my fastag and the customer care number given either in the hdfc website or customer portal are all fake. They are either busy or number not valid.
Being a hdfc customer i never expected this much delay. I will never recommend this fastag from hdfc to anyone.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 10, Punjabi Market Main Road, 262701

I have applied for fastag today 27/11/19 and got the reference no. Hfr624080 and the tracking id - hr[protected] for my vehicle up32hs1313 the whole process completed and at last after payment page it shows unable to process request at this time but the amount has been deducted from my debit card. Now the thing is that it is uncleared that it is applied or what and when will i get it as there is no link where to confirm this and i called the toll free number for this many times but it responded busy always.

Please help in the matter and reply soon.

Ar. Harshpreet singh gulati
Bajpai colony, opp b. D. Raj
Lakhimpur kheri (U. P.)
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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HI I have applied for fastag through HDFC BANK. I have received the message about activation of Fastag for my car no MH12NJ6298.
but till date I have not received any tag. While purchasing tag I have received message from HDFC BANK that someone will contact me. But till date no one has called me. I have tried to call on customer care number but for all 24 hrs the number is busy.
When I have tried to login to my account it is...

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Address: Ernakulam, Kerala, 682301

I had applied for fast tag vide appln ref. No: hfr 382804.

Also received confirmation of issuing "fastag" as per the following details:
Cust id:[protected]
Wallet id: [protected].

My vehicle no: is kl 39 g 903. (Private vehicle)

It is regretted that i have not yet received the 'fastag" / rfid till date. Requested to do the needful.

Nov 27, 2019

Updated by Rajendra Kartha No action till date, on the complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Had applied thru for fastag thru HDFC Bank portal. The application went thru smoothly till payment. After I made the payment I received an SMS which shows that the amount has been debited to my credit card while the application portal was showing error.
When I called the HDFC Bank local branch guys they said that I need to call Fastag Customer Care which in turn was not picking up the call.
I need faster resolution of this problem. Courts in this country should take cognizance of these issues & initiate a legal action such service providers.
Regards,
Santhosh

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Address: 122016

I applied online for Fastag and amount of 500/- deducted from my account and page got re-directed and now I am not able to track the application status as dont have the application number. Please help.

There is no email or message I got in reference of the same and I have tried to call the customer care but the number is not reachable and even no response after sending multiple emails there is no response. please help and get this sorted, worst experience with HDFC bank.

Mobile Number: [protected]
Vehicle Number: HR05AR2260

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I applied for fastag from hdfc site and the reference number is hfr506778. Money was deducted but no further mail or response has been come since 24th novemeber 2019.
Tried calling to the toll free number but no response from them, its always comes busy only.

What should i do now.
Please check and let me know asap or call me on [protected] for any clarification.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra

I had made a payment of rs 700 through net banking the transaction had failed but payment is debited and no refund is received till date. I have mailed the concerned party as well but unable to receive any response. My account is with hdfc bank powai. Please suggest the further course of action to proceed with the complaint. Unable to get in touch with concerned parties

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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