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Updated: Jun 7, 2026

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I have applied hdfc fastag through online and made payment of ₹1000/- for two fastags. The reference number of the application is hdr478348. I have uploaded all the necessary documents and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Respected sir
I have applied for fastag and paid online 500/- rs on 27/11/2019 at 4:00 pm. I'm hdfc account holder from gujrat state ahemedabad city and vastral branch, but i haven't received any confirmation message/mail i have already mailed on fastag. Insolutionglobal.[protected]@gmail.com
No one is receving my call on helpline i please help as soon as possible...

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560100

Hi,

I was trying to apply for hdfc fastag on 28-nov 2019.

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

I tried 2 times, both the times the amount got deducted and error displayed on the screen. 1000 rs deducted.

I called on the hdfc fastag helpline number. But there is not proper option to speak directly to customer care executive.

This is very bad experience from reputed bank. If they are not able to manage web page properly why they should provide an online option to get fastag.

Etoll1291683

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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S

Sreecharan Dappili

from Bengaluru, Karnataka

Dec 4, 2019

I have Called to HDFC Fastag customer care, it always engages. After getting a ring executive will not pick for 3 to 4 mins. after fortunate connection. i spoke to the executive and explained the issue. he suggested to email to fastag.[protected]@insolutionsglobal.com. did not get any response from HDFC fastag team yet. below is the information i have shared with them

####################
Hi,

This is regarding fastag. I have applied fastag from HDFC bank portal on 28-Nov-2019.
2 times I have attempted and both the times after I filled all the mandatory details, during payment I have an error from website saying “Session timeout, please try after sometime”

Transaction 1:[protected]:10:11:29
Transaction 2:[protected]:10:20:34

Money has been deducted from my credit card, I did not see any refund back in my statement after 5 days also.
Please refer snapshot of transaction updates from HDFC Bank credit card statement and SMS details. Can you please refund the amount back to my card.

Thanks,
Sreecharan
####################

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Address: Bangalore, Karnataka, 566056

Hi,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2009, i thought of availing the hdfc fastag facility.

I wanted fastag for two of my personal vehicles so total amount to pay was shown as rs.1000

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 1000 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number[protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

Customer id: 33903563

HDFC Bank customer support has been notified about the posted complaint.

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Address: FLAT NO 506, ELITE FORT APARTMENT NEKNAM, PUPPALAGUDA MANIKONDA, Hyderabad, Andhra Pradesh, 500089

Hi
I have applied for hdfc fastag on 20.11.19 which is not delivered yet.

"dear vivek karks,

Your application has been received. Your application reference no. Is hfr430343. Our representative will get in touch with you soon. You will receive your fastag in the next 7 working days. Contact [protected] for queries.

Thank you.

Team hdfc"

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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A

abhikush.abu

from Gurgaon, Haryana

Nov 28, 2019

Even i haven't recieved any call from customer care for delivering the fastag (Ref. No. HFR542309). Tried calling FASTag Helpline Number
but unable to connect.

I have tried to login into account and getting error "Invalid UserID Or Password !", tried multiple times of forgot password but still getting same error. Not sure what to do next.

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Address: Krishnagiri, Tamil Nadu, 635109

I am gnana prakash. I am having account with hdfc bank. I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges. I have just received the sms sayting that my fastag successfully issued as well as i received sms about my wallet id. But still the physical fastag is not received from bank and their customer service number is not at all reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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I have a fast tag card for my vehicle hr06ad 7402 containing id [protected]. Now vehicle registered at mathura up and registration no is up8bm1702 (Copy attached)
I paid cash toll tax via receipt no [protected] at fatehpurrampur on 21 july 2019 20:06:02 for rs135 (Copy attached) and same amount was also deducted by my fast tag txn no 000000088080000076589 21 july 2019 20:06:03 for rs135 (Copy attached

Nov 28, 2019

Updated by birbal bajia I have done same complain tow months back too not resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Unity building, corporation circle,, 56--27

Have made the net banking payment through hdfc bank to get a fastag, payment made successful and after that no news from last 24 hrs, when i called phone banking team, they said very clearly that, they are nothing to do with these type of services and shared me a number to connect that is [protected]. But this number is not in use. Am really surprised how could hdfc can cleanup their hands of his own customers and giving annoying answers, this is really a unprofessional approach.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

Amitha
HDFC BAnk Customer Assistance

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Address: Miyapur, Hyderabad, Telangana, 500049

Being a privileged customer of hdfc bank since 2010,
I have submitted a new application for fastag with ref# - hfr546567 through hdfc portal 3 days ago by paying rs 500/-.

I have not received any confirmation email / sms about the same till now.
I could not even connect with fastag customer care [protected] as its always been busy (Might be intentional act).

Requesting for resolution on the same.

Note: we understand that the fastag delivery might take 7 working days from the date of application. But a confirmation email / sms would make us relax and confident about the application we submitted. Otherwise we would be under money loss impression.

HDFC Bank customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by [email protected] I have been trying to connect with fastag customer care # [protected] since i have requested for fastag.
its always been busy ( No response ). Very pathetic service by HDFC Fastag team.
My Fastag has not been delivered yet ( Applied on 26th Nov'19 ) .

Alteast give us response boss...Delivery is second thing...

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Address: 560066

I have applied for hdfc bank fastag on nov 19, 2019. I have received confirmation sms from hdfc, but haven't received any further information about it. It was told that it will be delivered in 7 days, but until now i have not received it. Tried calling to the number they provided in the website, but no response from other side. Pathetic service.
My application ref no: hfr403356

Feb 9, 2020

Complaint marked as Resolved

Received it

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

navi1084's [Complaint's author] reply, Nov 28, 2019

Yes, but it's been 8 working days and I didn't even received a sms/email indicating the status of it.

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Address: Mumbai City, Maharashtra

I applied for a hdfc fastag via the bank's webbsite. Additionally, i have paid all the charges but have only received the customer id & wallet id. Despite repeated attempts to reach the bank, the physical fastag has not yet been delivered and hdfc fastag's customer service number is continuously not reachable.

With the deadline of december 1, 2019 fast approaching, they should provide a tracking number or sms which clarify the current status of fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110062

Such abysmal customer service is not expected from hdfc. I had submitted an application for fastag where the money got charged but i received an error on your website (Which is what is happening to most people, so i think its become your modus operandi and a way to fleece people).

After that i have emailed my concern to your fastag id and tried multiple times to get in touch with customer care (Sometimes holding on for upto 20 minutes!). I dont understand why you can get a number with multiple lines and how the line for a helpline number can be busy constantly in this day and age.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560037

I had applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Being a customer for almost 10 years, never expected such a bad service from the bank. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
-Bejoy
HDFC Bank Customer Assistance

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Applied for Fastag on HDFC website.
Paid for HDFC fastag on Nov 28. Ref no. HR[protected].
The payment of INR 500 is already deducted.
Didn't receive confirmation message or status.
Your helpline[protected] is always engaged and there is not response.
today morning I called again and get response that untill the Wallet id is not created HDFC can't track the status of the request though Ref number is shared. This is soo illogical.
Please respond on status and when I will get the Fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Its been more than 15 days and i am staying in bangalore. I have received all messages about card issues, recharge, etc. But card only has yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

Ref : hfr362765

From dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

Can you look into same and do let me know when will i receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.

HDFC Bank customer support has been notified about the posted complaint.

Nov 28, 2019

Updated by scbirajdar Its been more than 15 days and I am staying in bangalore. I have received all messages about card issues, recharge, etc. But card has not yet been received. Since many days trying to contact customer care, but not able to contact them and it always says number is busy.

Ref : HFR362765

From Dec 1, fastag is mandatory and who will bear the loss or double payment at toll gate due non-receipt of fastag.

Can you look into same and do let me know when will I receive same. Please dont reply as it will be delivered in 7 working days as its been more than 15 days now. Also do let me know how can we contact customer service.

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Address: 4/68 Jarugu, Dharmapuri, Tamil Nadu, 636807

I have received my fastag rfid tag 5days back but there is no wallet id/ customer id mentioned in the letter attached.

I havent received any welcome letter for the same to my mobile/mail.

So that i cant able to use the same.

Contacted helpline number [protected] multiple times they say - your details are not showing here.

Then how the hell i received the tag?

Sent mail to hdfc fastag support but no response from those guys.

I havent seen such a worst service from hdfc.

HDFC Bank customer support has been notified about the posted complaint.

Nov 28, 2019

Updated by rathnags If you are not capable, dont do the service.

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Address: Jodhpur, Rajasthan, 342301

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag. My wallet id is [protected] and customer id is [protected]. Please send me physical fastag as soon as possible or atleast update me about it.

Jan 24, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your tag will be dispatched to your mailing address within 7 working days. We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim.

-Zubin
HDFC Bank Customer Assistance

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Address: Ulhasnagar, Thane, Maharashtra, 421002

Did not receive welcome mail for fastag. Payment of 500rs got deducted but not received fastag or welcome email with details for vehicle mh04ge3246.
Hdfc bank fastag doesn't even have proper toll-free number as the given number always shows busy whenever you call.
Also no complaint or issue tracking platform or status checking provided for fastag page.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Bhushan Newandram Karira Not yet received fastag

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R

rathnags

from Mumbai, Maharashtra

Nov 28, 2019

HDFC fastag service is complete waste, I have call the customer care nearly for 100times but always busy.

No response to emails.

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I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is
Hr[protected]
I have applied on 25th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended

HDFC Bank customer support has been notified about the posted complaint.

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Address: 753002

Website: HDFC Fastag

I have applied for hdfc fastag through the website on 25th nov. 2019 and paid rs.500 through my debit card. My application reference no. Is hfr535259. I supposed to get a confirmation in my mailbox on my registered e-mail id. But till now i have not received any mail. The toll free no.[protected] is busy throughout the day and not responding in the night. This is the worst experience from hdfc bank. Please look into this matter and solve it as soon as possible

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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R

rathnags

from Mumbai, Maharashtra

Nov 28, 2019

I am having similar issues with my fastag, I got the tag but no wallet id/cusomter id.

WORST SERVICE.

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