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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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Address: 271,Vishnu Nilaya,Kempegowda main road, H.A Farm Post, Dasarahalli,Opp: Union Bank ATM, 560024

Hi,

I have applied hdfc fastag online and also payment is done on 27th, nov 2019. But still i didn't receive any reference number or confirmation email.

Payment has been done from credit card and transaction succeed.

I'm trying to reach customer care number [protected]. It is always busy and never connected.

Please help me to sort out the issue. Also let me know if any chance to get a solution in hdfc bank.

Registred mail id k. [protected]@gmail.com

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Address: 520004

After payment completed showing error page and money deducted 2times tried to contact customer care but always busy or not accepting call what should i do, will 2 tags deliver? No information about delivery through mail or message
Is there any other customer care number or mail to contact?, what about 2 times deduction can i cancel?

Applicationreference number : hfr660566

HDFC Bank customer support has been notified about the posted complaint.

Dec 07, 2019

Updated by velagaletisindush still no response from HDFC bank team

Jan 16, 2020

Updated by velagaletisindush this is not resolved, they are just sending emails like"please accept our sincere apologies for the delay in resolving your query"

I have complained on November still they didn't resolve .waste of money please don't take HDFC fast tag.

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Address: No: 13/6, New street, pallavaram, Chennai, Tamil Nadu, 600043

Hi team,

I have applied for the fastag in hdfc online. I have filled in all the details and submitted the docs. Finally after the payment of 500 made, i received an error and my money got deducted. I made the payment through hdfc debit card. Please check and let me know how do i claim my fastag now. I tried calling to the fastag customer toll free number and it was continuously busy for hours.

I was asked to contact fastag team through email : status. [protected]@sahaj.co.in but it is invalid and bouncing back.

Please help...

Regards,
Baskar.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

R

Raghavendra Rao D V

from Bengaluru, Karnataka

Nov 29, 2019

Yes it happened to me as well. PLEASE DONT GO VIA HDFC.!!!

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Address: Fatehgarh Sahib, Punjab, 147301

Dear sir,

My customer id is[protected]
Wallet id is [protected] & reg. Mobile no. Is[protected].
Fastag issued to me for vehicle no. Pb23x9904 has been damaged and i mailed to hdfc bank earlier for issuance of duplicate fastag but no action has been taken by them. I have mailed on fastag. [protected]@insolutionsglobal.com. No response have been received on mail and no one is picking customer care number. Now once again i request you to kindly issue duplicate fastag. Replacement fee of the same has been deposited vide ref. No.[protected].
Please submit my complaint and such behaviour for reputed bank not accepted.

Thanks & regards,
Shiva castings (P) ltd.,
Vill. Tooran, amloh road,
Mandi gobindgarh.

HDFC Bank customer support has been notified about the posted complaint.

Nov 29, 2019

Updated by Shivacastings no complaint have been resolved

Dec 25, 2019

Updated by Shivacastings no action taken yet

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A

Anna2424

Nov 2, 2020

Dear sir,

My customer id is
Wallet id is[protected] Customer Id[protected] & reg. Mobile no. Is [protected]
Fastag issued to me for vehicle no. MH20 CS9658 has been damaged and i mailed to hdfc bank earlier for issuance of duplicate fastag but no action has been taken by them. I have mailed on fastag

Please Replace my fasttag not scan in toll plaza

Thanks & regards,
Annasaheb Baglane

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Address: 411028

Hi,
I got my fastag from hdfc when i brought my car. But now i have to recharge my account but i didn't have customer id & wallet id. So couldn't able recharge my fastag. I didn't received welcome mailer too. I tried to call customer care no, but it's not working. And i didn't find customer mail id.
Please let me know how can i recover my cutomer id & wallet id.

HDFC Bank customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by amanajre Still not got any response on my query. Also customer care service not working.

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Fastag application reference number hfr364679

In hdfc fast tag website i logs in my account, i found my email address and driving license number which you entered is wrong in road users profile.

You people have entered my hdfc bank account customer id instead of driving license number and also the email address is given wrong. All my transactions details will be going to unknown person through email. This is a pathetic situation i have faced from hdfc.

It's a clearly a clerical mistake from your end.

I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy.

I request you to kindly update the details at the earliest

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com along with the correct details and screenshot of the webpage wherein incorrect details are updated.

-Nadia
HDFC Bank Customer Assistance

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Address: B-34 5737 ST NO 5 WARD NO 31, RAGHUBIR PARK JASSIAN ROAD HAIBOWAL KALA, Ludhiana, Punjab, 141001

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount n 100 as insurance & 200 as the top up amount). The reference number of the application is hfr647397. I have uploaded final document and rc n bank detail as i am there customer. But i had not got nor any sms or any mail. How can i track my fast tag, when call customer care they not even pick any call
Here is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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I have applied for fastag from online hdfc bank portal. Payment of rs 500 made on 26.11.19 but after that no any confirmation msgs or mails received.
Also its customer service number is not working. Continuously i am calling to service number but it is showing only busy busy busy...
How could i get the cust id, wallet id etc?
Hdfc should not work for the customer mental harassment.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using the below URL http://bit.ly/37nXtYy with your application number, date & amount of transaction, payment reference number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: Miyapur

* this is second time complaint on this portal*

Earlier complaint resolved by hdfc team stating after 7 working days tag will get delivered but its been more than 7 workikg days on the below request and card has not been dispatched yet

Application ref no - hfr369841

I have applied for hdfc fastag on 14th nov 2019. After successful submission, message displayed as you will receive fastag in 7 days and representative will contact you. On 14th nov 2019, i received email with walletid saying account is created. But i havent yet received any mail or phone regarding dispatch of fastag.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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On 24th nov. I have received sms from hdfc bank with details of fastag like customer id and wallet id. Post that there is no any courier tracking of physical fastag sticker provided. Their customer care number is always busy. There is no any way i can track when i will get my physical fastag sticker inspire of paying all the charges and submitting all the documents

HDFC Bank customer support has been notified about the posted complaint.

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Address: Flat No 11-B, Everest Building, Anushakti Nagar, Mumbai City, Maharashtra, 400094

Mumbai, maharashtra, india

I have applied for the hdfc fastag from hdfc fastag portal on 17th nov-2019.
I have paid online thru hdfc card but i didn't receive fastag even after waiting for more than 10 days. Hdfc promised delivery within 7 days.
Tried calling on their customer care [protected] many times but didn't get response.
Hdfc have sent message and email confirming that my fasttag is loaded with rs 200 and i would get the fatag within 3-4 days.
But fastag is not received from bank and their customer service number is also still not reachable.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Sector 29, Faridabad, Haryana

After doing payment on 27th nov'19, no updates till dates from anyone neither fast tag nor hdfc related to the application acceptance or rejection either.
As i have trusted hdfc and made my parent through their gateway i would like to write this complain against hdfc bank and their fast tag distribution process.
Kindly look into the matter, at least provide us with application tracker feature, so that we don't have to ask all the time. It is very irresponsible and raises question on the process.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

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Address: Vaishali nagar Jaipur, Jaipur, Rajasthan

Dear Team
I am taken a loan in 2017 on My wheel but I am repayment 3 lac .Last 1.5 year I am not given Emi so daily call received collection office.
My repayment condition is very poor .
So Please team close my loan in Settlement in minimum amount.
Applicant name :-Hanuman. Sahay sharma
Loan No.82373733

HDFC Bank customer support has been notified about the posted complaint.

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Address: Ludhiana, Punjab

I have applied for fastag through hdfc website. I have made the payment and uploaded the required documents but i did not get any confirmation text message or mail. All i have is the application number. Even the customer care number is not reachable every time. I am unable to track down the status of my application and dont know how long will it take to get a fastag. Kindly help to resolve my problem

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I had made payment two times from my hdfc credit card. Payment is deducted from my card, but time out message received from fastag. I had made payment of rs 500/- two times see sms screenshot
Alert: you've spent rs.500.00 on (Credit card xx7398 at etoll1291683 on[protected]:15:42:13. Avl bal - rs.10269.29, curr o/s - rs.64730.71. Not you? Call [protected].)

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

Anay
HDFC Bank Customer service assistance.

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Address: 395005

I was applying for hdfc fastag on 28, Nov, 2019. After verifications of form I was doing payment for Fastag Application No. HFR661530 using credit card. after payment, a error appeared that "session timeout or error on page. Please try again after sometime".

I am not sure, my request was successful or not.

I am trying to call on customer care number since morning But this is always busy.

There is no way to track the application & no any email ID mentioned for customer support . Can anyone from HDFC help & resolve the issue?

Regards,
Hardik Desai

HDFC Bank customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by hddesai4191 Can anyone look in to the matter to resolve issues?

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response "Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance"

Dec 04, 2019

Updated by hddesai4191 Mail already sent yesterday on above given mail ID, response not received yet and customer care help line number always busy 24x7 as I am continuously trying to contact customer care from last couple of days. Pls give valid contact no. & Email ID of the person who is responsible to resolve the issue or refund the deducted amount (500/-)

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Address: HDFC BANK,OLD AIRPORT ROAD BRANCH,BANGALORE, 560034

To whom ever it may concern

for your great attention, i would like to highlight you that the branch manager of old airport branch mr. Tushar nigam who is a fraud star of hdfc bank. He also doesn't know how to behave and his behavior is always pathetic in-front of ladies in the work place.Why he is threatening to employee in the work place due to his personal /illegal requirements. Is this the atmosphere of hdfc bank or...

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After purchasing hdfc fastag, i have not received any welcome mail. I have not got fastag customer id & wallet id id.
I need this at the earliest & i am unable to login my account.

I tried to contact the toll free number provided all over websites, but every time it comes busy.

Absolutely unhappy with this, please get it rectified so that i can login and use the fastag

Santosh

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 29, 2019

Updated by santosh.naravani Not able to send mail to fastag.[protected]@insolutionsglobal.com, please give the correct mail id and contact number for getting this issue resolved.

Nov 29, 2019

Updated by santosh.naravani I got one call from Rohit, asked about the issue and in between call got disconnected, and after that there is no update.

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Address: Pune, Pune, Maharashtra, 411035

Dear team,

I applied for a fastag online via getprepaidcard.hdfcbank.com. After I was done with payment, a screen appeared that showed "session timeout or error on-page. Please try again after some time"

However, the amount of rs.500 was deducted from my account.

I called on the HDFC fastag helpline number but it is always busy or not reachable.

There is no way to track the application nor do I have an acknowledgment receipt.

Kindly assist here.

Jul 27, 2020

Complaint marked as Resolved

Closing this as Fastag received on 06-Feb-2020

HDFC Bank customer support has been notified about the posted complaint.

Dec 17, 2019

Updated by Jestin Jose1010 Hi Team,

18 days over since 29th Nov 2019, the first time I raised a complaint and i haven't heard back anything on it.

I spoke to 8 HDFC customer case executives(including escalation dept from the bank), but my efforts went in vain.

Initially, I was informed to wait for 7 working days and post calling on the 8th day, they told to wait for 2 days more. Calling on the 3rd day also did not help me as they asked to wait a few more days. Being calm, I followed up with them after a FEW days, and now they say to wait for another 4 days.

@ HDFCbank - What on earth are you guys investigating so much?

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Address: 380006

I applied for Hdfc bank fastag today. Rs.1000 payment was deducted from my account but the form displayed 'session timed out' message. I haven't received any conformation mail or message for apllication received or cancelled. I'm trying to contact the Hdfc bank fastag customer care number [protected] but the call never goes through. Please tell me what to do.
Etoll1291683

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