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HDFC Bank Complaints & Reviews

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Updated: Dec 15, 2025

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Address: 411028

Hi
My fastag ac is charged wrongly while driving from pune - mumbai & from mumbai - pune on[protected]
Account no. - [protected]
Here are transaction details.
[protected] 10:58:55 [protected] talegaon toll plaza mh12gn108 138.00 vc4 e 9/22/2019 11:09:46 am car/jeep/van
[protected] 12:23:38 [protected] khalapur toll plaza mh12gn108 138.00 vc4 e 9/22/2019 12:38:31 pm car/jeep/van this should be rs 92
[protected] 17:26:15 [protected] khalapur toll plaza mh12gn108 138.00 vc4 w 9/22/2019 5:35:32 pm car/jeep/van
[protected] 18:15:17 [protected] talegaon toll plaza mh12gn108 138.00 vc4 w 9/22/2019 6:26:38 pm car/jeep/van this should be rs 92

I had complained earlier but no cation.
Kindly refund rs. 138 x 2 = rs 276 asap

Regards
Prasad shintre
[protected]@gmail.com

+1 photos

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that we have shared your comment with the FasTag Team and the FasTag Team will revert to you with regard to the same. For any further clarification or assistance, please feel free to contact FasTag Helpdesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Please, contact us immediately

Hdfc bank fastag — about application tracking

My
House no 208 c, modeltown, karnal, haryana, india
Nov 28, 2019
Submit a complaint
I apply for fastag and complete all processes and when i came to submit fees of rs 500 it show me error and after 30 minutes amount of rs 500 is deducted from my account on[protected].
My application reference number : hfr666472. So please revert me as soon as possible.

My track id of payment deduction through hdfc debit card no 6102 is rs 500.00.

My contact no [protected]

+1 photos

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

You are requested to kindly contact our FasTag HelpDesk at[protected] with regard to our query and the HelpDesk executive will assist and guide you.

-Nadia
HDFC Bank Customer Assistance

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Address: 500090

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2011, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number [protected]. But this is always busy or not reachable.

There is no way to track the application.

I was not expecting this atleast from hdfc bank. This is very bad experience and i feel cheated.

Could somebody from hdfc please look into this matter and help?

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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I have applied for fastag from hdfc bank on 27th nov, 2019 and i have paid rs 500 successfully but at the end error occurred. I have not received any email confirmation from hdfc bank. I have tried calling their customer care number more than 100 times but their number is 24 x 7 is busy. I am not sure what to do with this but hdfc bank is very hopeless.

My application reference number is hfr633411.

Not sure whom to contact regarding this.

Could you please look into this?

Best regards,
Mangesh

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560102

Hi team,

I got the below message. But haven't recieved my fastag till now. I applied on 13th nov 2019.

Your fastag application reference number hfr368872
The fastag application pdf is sent to your registered email id.
Our representative will get in touch with you soon.
You will receive your fastag in the next 7 working days. Contact [protected] for queries.

Also got the below message that fastag has been issue succesfully.

Your fastag has been issued successfully. Your customer id is[protected]

Could you please let me know what is the issue.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Zubin
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by raghu_20 Hi Team, can you please let me know the status of my fastag I haven’t received it till now.

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On 28-11-19,

Name - yash gurjar, mumbai
I am an account holder with hdfc bank

I applied for the fastag through the hdfc website as i am an account holder with hdfc bank.
I made the payment by credit card amounting to rs 1500/- for 3 fastags for 3 vehicles.
After my credit card got debited for the above amount, the following message was displayed on the webpage -
Session timeout or error on the page. Please try again after sometime.

I retried the process and initiated another payment of rs 1500/-
However, the same error was displayed again after my credit card got debited.

Have tried calling on the toll free number but there is no resolution

Request the hdfc bank team to reverse both the transactions and credit rs 3000/- (1500/- x 2) back to me.

+3 photos

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Manoj
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by GurjarYash Dear Sir,
Have sent a mail to [protected]@insolutionsglobal.com
Please resolve at the earliest

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Address: Vadodara, Gujarat, 390024

I have again try to apply for fastag and again same erro occurred. Payment of 500 rs deducted and no acknowledgment received. Got error at last page. What is this hdfc?
My application number is hfr677445.
Please do something for this.
If your fastag service is not proper then please let me know i will try some other way out. This is frustrating.

Dec 1, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 29, 2019

Updated by Rannyson 24 hours passed and no response yet from hdfc such pathetic service. Fooled 2nd time for same problem.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Once you have submitted a request online, you will receive the tag in 7 -10 working days. For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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R

raminder singh saini

from Delhi, Delhi

Nov 28, 2019

+1

same with me

R

raminder singh saini

from Delhi, Delhi

Nov 28, 2019

+1

same with me

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Address: house no 331 ward no 6 araipura road gharaunda, Karnal, Haryana, 132114

I apply for fastag and complete all processes and when i came to submit fees of rs 500 it show me error and after 30 minutes amount of rs 500 is deducted from my account on[protected].
My application reference number : hfr658305. So please revert me as soon as possible.

My track id of payment deduction through hdfc smarthub is rs 500.00
Track id hr[protected].

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

Amitha
HDFC Bank Customer Assiatnce

P

Pratpatel

from Vadodara, Gujarat

Dec 18, 2019

I had applied for Fastag on 4th Dec n completed all formalities but I am yet to receive fastag. Kindly do needful

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Sir, today 28/11/2019, i filled and made rs 500 payment through my hdfc credit card. After my payment the hdfc fastag registration site was disappeared. I am not able to contact hdfc customer case. Please revert back my money or send my fastag immediatly. Send me immediate confirmation through my mail. @[protected]@yahoo.com. My hdfc customer id 27823594 and vehicle number tn28aj3234.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Suresh Erulappan's [Complaint's author] reply, Nov 29, 2019

not able to connect your customer care. pl refund my payment

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I've submitted fastag application successfully through hdfc bank website and completed the payment using hdfc debit card on 24th nov 2019 night. Unfortunately i've not received any email or sms related to my application number or payment. All the customer care numbers provided in the portal are useless. Nobody is picking the call or call will not get through. Can you please help me to get the application number and current status?

My email id is - [protected]@gmail.com
Phone number - [protected]

This is my last options, if it don't work i would like to cancel this request and get a refund of rs.500. With this kind of bad customer care service, it will cause more troubles in future otherwise.

Thank you

Sanjo george

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Airport Road, Konchady, Dakshina Kannada, Karnataka, 575008

Website: Fastag applied through HDFC portal

I have applied for the fasttag from hdfc bank fastag portal on 14/nov/2019.
I have already paid all the charges on the same date.
I have just received customer id & wallet id on 24/nov./2019, but the physical fastag is not received. The fastag customer service number, no one is responding even after holding for 4mins or more. They should provide a tracking number or sms which clarify the current status of fastag.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates.

Aug 9, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 411019

I have applied hdfc fastag through online on 27/nov/2019 and made payment of 500 inr (200 for security amount). The reference number of the application is hfr594325. I have uploaded rc copy as system requested and since then there is no update. I have not received fastag application pdf yet.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 12 years now (Saving account, current account, credit card) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and ggt it in any toll gates. Please update on the status.

+1 photos

Dec 2, 2019

Complaint marked as Resolved

Thanks to the HDFC support team for status updation on my application. Yesterday I got SMS and mail communication (customer id and wallet id) related to my Fastag application. Only Fastag delivery is awaited. Request support team to update their software to provide any form of communication to customer for their Fastag application.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7-10 working days. We request your patience in the interim. For any assistance, please feel free to contact FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr.
The reference number of the application is hfr580691.
I have applied on 26th nov 2019 since then there is no updates and welcome letter to my registered mail and no way to track my application status.

There is no way to contact hdfc fastag guys as the customer care number also given its busy or not being attended.

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 600129

Hi,
I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2010, i thought of availing the hdfc fastag facility.

I wanted fastag for two of my personal vehicles so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account.
I am not sure if my request was successfully put.

I forgot to not down the application number. Tried toll free number many times and it is busy always

My vechile number: tn06h7885

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by rajac22 Hi Any,

Thanks for your Quick Reply. I could not read the complete email address.its shows like "fastag.[protected]@insolutionsglobal.com"

Please provide the Correct email and phone number to reach.

Thanks,
Raja

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I have been getting atleast 5 calls every day for hdfc personal loans and credit cards. I have repeatedly made it clear that i am not interested in getting calls anymore yet i don't seem to understand why is it difficult for your team to get this thing. Moreover, it's so insensible that your team wastes so many resources on a customer who has made it clear that he is not interested in the said facilities. It would make more sense if you employ the same resources in targetting someone who's really interested in these services.

I request you to kindly look into this matter at the earliest.

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the caller details and your contact details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr659984. I have uploaded rc as well but after payment page got error as server encountered and there is no update from there end.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 5.6 years now (Salary acc) and this is the first time i am not getting any response from them. Please update on the status.

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560100

I Have applied for Fastag from HDFC on 18th October, after I gave complaint in consumer complaints, they have created Wallet and Account for fastag but they have not dispatched the product yet and no response from customer care.

Application Number: HFR355318
Customer ID:[protected]
Wallet ID: [protected]

I received this message on 22nd November, still no update on this.

HDFC Bank Customer Care's response, Nov 22, 2019

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Thanks
Siva

HDFC Bank customer support has been notified about the posted complaint.

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Address: Nizamabad, Andhra Pradesh, 503001

I have applied for fastag on 15th november 2019, and paid 500 rupees. 1week later i received a mail congratulating me, that my fastag was issued, and another mail with customer id and wallet id. But fastag card was not received, even i didn’t receive any tracking id also. Personally i contacted bank, but were helpless and asked me to contact customer care number which is actually not responding. Kindly help me

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

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Pathetic customer service from hdfc. After 1.30 hours of call hold, finally the support executive decided to take my call. So, the issue is money deducted from hdfc account and not loaded in forex (1000 pounds). I called the customer care and they said it would be loaded at the end of the same day and yet nothing found on the forex card. Seriously?

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 30, 2019

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TW[protected] along with the requested details for us to help you with the solution

-Manoj

HDFC Bank Customer Assistance

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I applied online for hdfc fast tag & filled up all the required details asked for and at the end after submitting the form it has asked to pay rs. 500/- which i paid using my credit card. After submitting and otp, there is no confirmation or email. Wasted my money. Pathetic service.

I tried reaching customer care number which is always busy. It is really frustrating service. If i had known this than definitely wouldn’t have applied online. I wasted 500/

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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