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I received a mail stating the application reference number : hfr029906
I didnot receive any other communication but amount got deducted immedialtely. Post this, i have made atleast 10 calls to check the status but they never delivered the fastag nor the amount was refunded.
The mail received was on 6th feb 2018.

I want that either ways they should resolve this issue.

Nov 29, 2019

Updated by Akhila Shastry The mail from HDFC:
----- Forwarded message -----
From: "[protected]@hdfcbank.com" <[protected]@hdfcbank.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Tue, 6 Feb 2018 at 11:14 am
Subject: Your HDFC Bank Fastag Application
Dear Akhila Janardhan Shastry,

Thank you for the details! Your payment has been received.Your application reference no. is HFR029906

Our representative will get in touch with you soon.

You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

Thank you.

Team HDFC

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Akhila Shastry's [Complaint's author] reply, Nov 29, 2019

Fastag Team is unable to help me in this matter. That is why I have brought this up in this forum.

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Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : [protected]

Please resolve this matter asap.

My email : vamsymohan. [protected]@tcs.com

Please resolve this matter asap.

My email : vamsymohan. [protected]@tcs.com

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

You are requested to immediately contact our Phonebanking Number 61606161 to hotlist your Food Plus Card and place a request for re-issuance of replacement Food Plus Card.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that based on your comments, our Phonebanking official tried contacting you but could not reach you. We have hotlisted your Food Plus Card for safety reasons. Request you to please update your details on the below URL for the new Food Plus Card.

Please find the URL for your perusal:

http://bit.ly/35FZFZE.

Note:
Cust id and the account number is mandatory For HDFC Bank Account holders
Details need to be submitted on the URL only from the TCS official ID.
Documents need to be self-attested

Once you receive a new card please contact our Phonebanking Team on 61606161 and share old and new card numbers to process balance transfer.

-Nadia
HDFC Bank Customer Assistance

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Address: 560011

I filled up the FASTAG application form on HDFC website and made the payment. The amount was also deducted from my credit card. But, no confirmation / reference number / issuance of the FASTAG was done. Need a resolution to issue the FASTAG immediately.

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Address: 603102

I have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr655082. Since then there is no update. I too had not received any email confirmation. My email id is [protected]@gmail.com

There is no way to contact hdfc fastag status as the customer care number given is busy or not being attended.

I have been with hdfc for 6 years now.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by anandram21 Not yet received the fastag though created by HDFC.

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Address: 110092

When trying to contact with customer care, it always remain busy ([protected]). So not able to contact for to resolve queries. Anyone has suggestion on same or there is any email id for same as not mentioned over portal..

As i have applied for fastag but still not delivered at my address while user id and wallet id provided to me by sms by hdfc bank.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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I applied for fastag via hdfc bank website and bank debit my account with 500 Rs. After that bank website show me error "System timeour or error. Please try after some time"
My application Ref no. HFR719199
Kindly resolve my querry with credit back my acciunt or give me fastag number urgently.

ASHISH SHAH
[protected]

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Address: 411019

Hdfc bank — fastag application status

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which it charged me rs. 500, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.

I call to helpline number [protected] number of times but its always busy.

Also kindly provide the status of the fastag application with reference number hfr711725

Can you pleas look into the issue & get that resolved as soon as possible.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Jail Road ,Santi Nagar,, Khordha, Odisha, 751006

Hi

I had tried three times to purchase fastag, twice it was failed, even if the amount was debited from my account. Third time i succeeded with ref no.: hfr605889. But till now i had not received any communication either mail or text message. Also my failure transaction amount had yet not reverse to my account. Trying the tollfree no, but always same no is busy.

Date of transaction: 27.11.2019

Aug 7, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.comwith transaction details for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 567- Anubhav, Eldeco Udyan-2, Raibarely road, Lucknow, Uttar Pradesh, 226025

This is reference to my fastag application reference no. Hfr150029 for the application of fastag on date 3 june 2019. I have paid rs.500 for my fastag and communication has been received after that. Additionally, toll free numbers are not working. There is not even a link to track application or cancel application.

Hdfc bank has just eaten up my rs.500 and now not responding in anyway. There is not even a complaint email id available.

Kindly look into the matter mas soon as possible.

Jan 13, 2020

Complaint marked as Resolved

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at Grievance.[protected]@hdfcbank.com and share the following details for us to check further:
1] You mobile number mentioned in your FasTag Application
2] Your vehicle number
3] The correct date of FasTag Application
4] Bank's name from which account the transaction was debited

-Nadia
HDFC Bank Customer Assistance

May 10, 2022

Updated by [email protected] 1) [protected]
2) UP32HJ1863
3)
4) Bank of Baroda

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 262405

Hi team,

I purchased fast-tag on[protected] from hdfc website paying 500 rupee as a charge. I did not get any email or message for confirmation or for delivery timelines.

The application reference number is "hfr634951".
Customer id : 56504775

Please update me asap as i travel cross state every week and have to cross multiple toll booths. Else i have to pay fine.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

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Address: 402, 4th Floor, Sonnet Appartment,, Pritam Nagar, Paldi,, Ahmedabad, Gujarat, 380006

Dear team,

I had tried to issue my fastag card from hdfc bank site for my car details mentioned below:

Name: mehul dipakbhai shah
Car number: gj-01-rm-1278
Mobile: [protected]

However, after the payment of rs.500/- got deducted, the fastag card was not issued & the page showed the attached error.

We tried connecting the hdfc customer care as well as fastag customer care number, however, we were unable to connect & no resolution was provided.

Kindly guide if the fastag card if issued or not, if not, when will the rs.500/- amount be refunded?

Thanks & regards,
Mehul d. Shah
Ahmedabad
Gujarat

Jan 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700074

Have applied for fastag from hdfc bank on 14th nov, 2019 and i have paid rs 500 successfully. I have received email confirmation from hdfc bank for fastag accounts details as well.

But there is no information about the physical device delivery to my address.
No sms, no email, no awb number. No expected date.

I have tried calling their customer care number[protected] more than 100 times but their number is 24 x 7 is busy.

My application reference number is hfr371643.

Not sure whom to contact regarding this.

Could you please look into this?

Best regards,
Subha mitra

Dec 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

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Address: 140603

I have applied for fastag through hdfc bank. Even though i have received a confirmation mail from the bank i have not received physical tag. I tried calling on customer care no given for fastag but did not get any response. I need to travel on 1st of dec and will need fastag. The errors seems to be from hdfc bank side only as one of my freind ordered fastag from axis bank and has duly received it.
I need to know if i will have to pay heavy charges at toll even after making payment to hdfc bank for fastag then who will be responsible.
I am considering to close all my accounts with hdfc bank if i do not get any proper response on my query.

Thanks
Mohit kumar
Cust id 22723061

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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S

scbirajdar

from Ludhiana, Punjab

Nov 30, 2019

HDFC is not at all responding whatever way we are trying to approach. This is the worst experience we are getting in case of fastag otherwise HDFC is gr8.

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Address: B-206, GC CENTRUM, AHINSA KHAND-2, INDIRAPURAM, Ghaziabad, Uttar Pradesh, 201014

Respected mam/sir i have applied for fastag from hdfc online portal i filled up all detail but after payment done page just disappeared 500 rs is deducted from my account on 29/11/2019 at 11:41am and i only get message that you have used debit card on etoll-1291683, i want to know i have registered for fastag successfully or not on hdfc helpline number they are not answering properly they are just telling me that we don't know and i have already mailed on fastag. Insolutionglobal.[protected]@gmail.com but no one is replying me

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by ankit06jan Dear Team,

How can you confirm the status of the fastag without having my basic details. Also i have still not received any confirmation until now. Request you to kindly share the confirmation email or sms confirming the status of fastag

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Address: 600113

Reference number - hfr647052, i had submitted an application for hdfc fastag on 27-nov-2019 with a payment of rs.500/-, as per hdfc bank once we complete the payment process we should get a mail with fastag application details. I have not received the same. Also their toll free number doesn't work, it is busy all the time or no one attends. Can someone please help.

Reference number - hfr647052
Date :27-nov-2019

Kindly provide an update on the fastag or return the amount deducted.

Thanks

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days from date of application For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care @[protected] Note:- Dispatch details of the TAG will be shared with you through SMS The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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Address: 608301

Hi team,

Yesterday i have registered fastag from my account. But due to technical issues the first time payment failed and i did receive any msg and mail notification. Then i started registering new one and it got successful and received mail notification

But today morning when i’m checking mails got one more mail which for failed transactions

So now i have two requests for my same car...

Reference numbers
Hfrt14061
Hfrt13538

Car registration number
Tn91c2533

In that one i made via credit card and one is from my debit card

I’m requesting you to cancel any one of the transaction and please re-credit the same

Note : i have contacted the bank customer care. They have asked you to contact

Thanks
Rajkumar s
+91 [protected]

Jan 6, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Address: G-2, Kalpana Shilp Building, Cabin Cross, Karigaon, Bhayander East, Thane, Maharashtra, 401105

Dear sir / mam,

Myself pon shanti sundar was using the hdfc credit card ending with 3843 but due to some reason unable to pay the dues.in meanwhile the outstanding crossed the limit and i settled the amount in 8 instalments.
Also, find the latest hdfc credit card statement for the reference.

Require the settlement letter for my bank for some reason.

Name:- shanti sundar pon
Mobile no:[protected]
Credit card no:[protected] xxxx 3843
Mail id: [protected]@yahoo.in

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt manager at[protected] / 33016802. Alternatively, please feel free to write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Anay
HDFC Bank Customer Assistance

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It’s been nearly a week since i ordered hdfc fastag (Application reference number: hfr496406). All the payments have already been done i also got a confirmation saying my fastag has been approved, but i haven’t received my fastag yet and i haven’t heard back from the bank on the status of my application and their toll free number is always busy.
So please help me resolve this issue by updating me on the status of the application.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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Applied for fastag and paid the amount and then the screen showed error, but amount was deducted from my credit card but, i received no email or any response from the fastag team regarding the confirmation. Tried calling customer support but the number they provided is not working.

I applied on 28/11/2019.

So either do a refund or deliver the fastag and other details required.

Jan 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the transaction details or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 400104

Sir / madam
Witch email address provided from you for complaint about fastag payment acknowledgement is invalid
I kindly request you to you that please solve my issue as soon as possible because my rs. 500 is valuable for me.
Otherwise i have my legeal rites to proceed. &. This will goes against fastag campaigning. So request government also to look out about it.
I attached email failed message as screenshot image.

Dec 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance. And also if you making any attachment it should not be more than 2MB, kindly compress the file before sending it.

-Manoj
HDFC Bank Customer Assistance

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