HDFC Bank Complaints & Reviews

I have applied for fastag through hdfc website. I have made the payment and uploaded the required documents but i did not get any confirmation text message or mail. All i have is the application number. Even the customer care number is not reachable every time. I am unable to track down the status of my application and dont know how long will it take to get a fastag. Kindly help to resolve my problem

I had made payment two times from my hdfc credit card. Payment is deducted from my card, but time out message received from fastag. I had made payment of rs 500/- two times see sms screenshot
Alert: you've spent rs.500.00 on (Credit card xx7398 at etoll1291683 on[protected]:15:42:13. Avl bal - rs.10269.29, curr o/s - rs.64730.71. Not you? Call [protected].)

I was applying for hdfc fastag on 28, Nov, 2019. After verifications of form I was doing payment for Fastag Application No. HFR661530 using credit card. after payment, a error appeared that "session timeout or error on page. Please try again after sometime".

I am not sure, my request was successful or not.

I am trying to call on customer care number since morning But this is always busy.

There is no way to track the application & no any email ID mentioned for customer support . Can anyone from HDFC help & resolve the issue?

Regards,
Hardik Desai

To whom ever it may concern

for your great attention, i would like to highlight you that the branch manager of old airport branch mr. Tushar nigam who is a fraud star of hdfc bank. He also doesn't know how to behave and his behavior is always pathetic in-front of ladies in the work place.Why he is threatening to employee in the work place due to his personal /illegal requirements. Is this the atmosphere of hdfc bank or...

After purchasing hdfc fastag, i have not received any welcome mail. I have not got fastag customer id & wallet id id.
I need this at the earliest & i am unable to login my account.

I tried to contact the toll free number provided all over websites, but every time it comes busy.

Absolutely unhappy with this, please get it rectified so that i can login and use the fastag

Santosh

Dear team,

I applied for a fastag online via getprepaidcard.hdfcbank.com. After I was done with payment, a screen appeared that showed "session timeout or error on-page. Please try again after some time"

However, the amount of rs.500 was deducted from my account.

I called on the HDFC fastag helpline number but it is always busy or not reachable.

There is no way to track the application nor do I have an acknowledgment receipt.

Kindly assist here.

I applied for Hdfc bank fastag today. Rs.1000 payment was deducted from my account but the form displayed 'session timed out' message. I haven't received any conformation mail or message for apllication received or cancelled. I'm trying to contact the Hdfc bank fastag customer care number [protected] but the call never goes through. Please tell me what to do.
Etoll1291683

Hi,

I was trying to apply for hdfc fastag on nov 27, 2019. As I have a savings account in hdfc since 2008, I thought of availing the hdfc fastag facility.

I wanted fastag for one of my personal vehicles so total amount to pay was shown as rs.500

After I was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account. I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number[protected]. But this is always busy or not reachable.

There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

I was not expecting this atleast from hdfc bank. This is very bad experience and I feel cheated.

Application reference number is : HFR616859

Could somebody from hdfc please look into this matter and help?

Thanks,
Prathap Ellanti

I am having saving account with hdfc bank sector 41 noida. My account no. Is [protected] & customer id is 30751107.

I want to close the saving a/c but bank says that demat account is linked with saving a/c. I have submitted demat closure application on 23/10/2019 but it is not closed yet.

Kindly help to solve the matter at the earliest as i am senior citizen & in need for money

Santosh sokhi...

Hi,
I've been using fastag for over 2 months now which was provided to me by hdfc bank at the time of car purchase. There has been a deduction for manual entry for 265 rs without any reason from any account. The entry simply mentions that its for adjustments which is not understandable. I would like hdfc team to let us know the reason behind this or credit the amount back into my account. Can someone explain it why?

Hfr705136 - reference number, as per the hdfc bank team once we complete the payment process we get a mail with fastag application details. I have not received the same. Their toll free number also doesnot work, it is busy all the time. Can someone please help. Also from the complaints on this page i hope it is not a scam and we will get out fastag asap

I registered for hdfc bank - fastag with reference no : hfr605096.
When i try to login on fast tag website it asks for walletid that is compulsory field to generate the password.
I am not able to find any wallet id in the acknowledgement mail or any other welcome mail.

Can you please help me with my wallet id:
Reference no : hfr605096.

Because of this i am not able create fastag account for myself.

I applied for hdfc fastag through online application reference no. HFR693555, and paid the required amount of rs. 500/- through my HDFC DEBIT Card on 28/11/19 but the amount has been deducted and i have no confirmation of application process and proceed. i am trying to contact through customer care number but it is always busy. there is no link on the website for application process too. this is not expected from a banking srvice like hdfc

It is unfortunate, i applied for hdfc fastag through online application reference no. Hfr673298, and paid the required amount of rs. 500/- through my hdfc credit card but there is not response from the bank whether thorugh sms or e mail, i am unaware of the progress of the fastag, i am try to contact through their customer no but it is always busy, i am very much unhappy with the service of hdfc fastag.

Initially the said at when i bought credit card which is card production policy it will be lost we will replace this is safty purpose of your card they said and they debited 1899 amount converted into three months emi and i have settled the amount in 2018 nov.. They again this year 2019 nov debited with out my permission 1899.. I am shocked.. I want refund that amount..

I applied for fastag from hdfc bank fastag on today i. E. 28/11/2019. All goes smooth until payment. As soon as payment deducted from my account i received a error message. I did not receive any message or email from hdfc, however, i have a text message for deduction of rs. 500. Fastag is mandatory from first december, 2019. Kindly resolve the complaint at the earliest possible. My mobile number is [protected] email is [protected]@gmail.com

Hi,

At Bangalore electronic city toll plaza on 23rd November morning around 5:40, I was asked to pay cash citing that fastag will work only in another lane. So, I paid cash (receipt is attached) and got a receipt. Later I saw that toll amount got deducted from my fastag account as well. So, I request you to kindly refund the amount.

I've been trying to reach the toll free number for the past 5 days in vain as it is always busy.

I was given couple of email ids by emergency assistance. But, both of them are not working.

Also, I raised a service request on fastag site but didn't get any acknowledgement/response.

Kindly help get my money refunded.

Regards,
Arun.

Hi Team,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2010, i thought of availing the hdfc fastag facility.

I wanted fastag for my personal vehicle so total amount to pay was shown as rs.500

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 500 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number . But this is always busy or not reachable.

Could somebody from hdfc please look into this matter and help?

Regards,
Lakshmi

I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.

I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.

I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.
I had applied for the fast tag through HDFC online I have paid 500 payment.
When am submitting fastag application while last steps payment options came I had paid 500 through Debit card. Then it's showed session over. Already my payment deducted from bank. Kindly let me know. Also still I have not uploaded any documents like rc. Licence and all.

Hello,

I applied for fastag online in HDFC 4 days before, the application number is HFR592139, have no updates yet, not even received mail. The confirmation page highlighted that the tag will be delivered in 7 days and will receive a confirmation mail. No mails received yet..This is frustrating.. no tracking option ..

Customer care number can never be accessed..always get the busy tone..

Do updated on priority.. Real shame on HDFC in this process, being a customer for so long did not expect this.