HDFC Bank Complaints & Reviews

Address: SAPTHAGIRI LAYOUT, 560059

I had applied for fasttag on 14th nov 2019 and application id hfr375170.
I have paid 500 rs (200 deposit and 300 recharge)
Till date i have not yet received fasttag

I tried to reach the toll free number [protected] serveral times to check the status but could not reach

There is no other way to communicate the bank. Please help me in getting the status so that i can look for an alternate option

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: Surat, Gujarat, 395001

I applied for the fastag through hdfc bank's fastag portal, the portal got into error after it got money 500 rs. From my account.
My hdfc bank customer id is 62764758 which was used to create the application.
I don't have application number as well, thinking i'll get it when i submit the application.
I have tried calling the toll free number from the website a lot of times but it is not working.

Jan 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: 560091

I was trying to make final payment for the FAST TAG card through my CR CARD . The payment got deducted and showed session timed out and the reference number is HFR664659

Can anybody help in getting the FAST TAG card for the amount got deducted or the amount will be reversed to my card

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Address: 400614

Dear sir/madam,

I have received hdfc fastag pre installed in my maruti vehicle. Please let me know how to activate it?
I tried logging to hdfc fastag portal (https://fastag.hdfcbank.com/Login/Register) but its asking for wallet id which i have not received. The page says that "any 2 of these 4 fields are essential and * fields are mandatory." wallet it is mandatory.

Thanks,
Yogesh

HDFC Bank customer support has been notified about the posted complaint.

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Not received fast tag reference no HFR565534 from HDFC Bank and we paid Rs 500 trying to contact by toll free no of fast tag but all time busy
And alternate no is not there to contact
Not received any information of same and even acknowledgement for same
I am very much in dark
It is question of delivery in time and refund of money will not solve the problem so urgent Fasttag supply and response with quick action is must

HDFC Bank customer support has been notified about the posted complaint.

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Address: Madambakkam, Chennai, Tamil Nadu, 600126

Hi, i have applied fasttag through hdfc netbanking and after providing all the details needed amount dedcuted from my account (Rs.500) but session timeout at the end. This happened on (28/11/2019). I have tried twice and this happened both the times. Application reference number : hfr663708. I have tried calling hdfc fasttag toll from where no response. I would like to know the status of my application whether it is submitted or will my amount (Rs 1000 = 500 * 2 times) will be refunded.

Dec 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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I had applied for fasttag on 14th nov 2019 and application id hfr370579.
I have paid 500 rs (200 deposit and 300 recharge)
Till date i have not yet received fasttag

I tried to reach the toll free number [protected] serveral times to check the status but could not reach

There is no other way to communicate the bank. Please help me in getting the status so that i can look for an alternate option

Dec 9, 2019

Complaint marked as Resolved

Dec 02, 2019

Updated by Anil Manuka It was mentioned by bank with 2-3 business day Fast tag will be received
still I have not received any delivery message / tag
This is very pathetic support from HDFRC
Please refund the amount so that I can purchase from outside

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 2-3 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Zubin
HDFC Bank Customer Assistance

Reply

Anil Manuka's [Complaint's author] reply, Dec 4, 2019

Hi Zubin,

Still there no communication on fast tag
This is very disappointing
Please can you let me know whether you can reverse out the transaction
I will buy from POS

Regards,
Anil Kumar

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I have applied hdfc fastag through online and made payment of ₹1000/- for two fastags. The reference number of the application is hdr478348. I have uploaded all the necessary documents and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 10 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

+1 photos

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Respected sir
I have applied for fastag and paid online 500/- rs on 27/11/2019 at 4:00 pm. I'm hdfc account holder from gujrat state ahemedabad city and vastral branch, but i haven't received any confirmation message/mail i have already mailed on fastag. Insolutionglobal.[protected]@gmail.com
No one is receving my call on helpline i please help as soon as possible...

Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560100

Hi,

I was trying to apply for hdfc fastag on 28-nov 2019.

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

I tried 2 times, both the times the amount got deducted and error displayed on the screen. 1000 rs deducted.

I called on the hdfc fastag helpline number. But there is not proper option to speak directly to customer care executive.

This is very bad experience from reputed bank. If they are not able to manage web page properly why they should provide an online option to get fastag.

Etoll1291683

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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S

Sreecharan Dappili

from Bengaluru, Karnataka

Dec 4, 2019

I have Called to HDFC Fastag customer care, it always engages. After getting a ring executive will not pick for 3 to 4 mins. after fortunate connection. i spoke to the executive and explained the issue. he suggested to email to fastag.[protected]@insolutionsglobal.com. did not get any response from HDFC fastag team yet. below is the information i have shared with them

####################
Hi,

This is regarding fastag. I have applied fastag from HDFC bank portal on 28-Nov-2019.
2 times I have attempted and both the times after I filled all the mandatory details, during payment I have an error from website saying “Session timeout, please try after sometime”

Transaction 1:[protected]:10:11:29
Transaction 2:[protected]:10:20:34

Money has been deducted from my credit card, I did not see any refund back in my statement after 5 days also.
Please refer snapshot of transaction updates from HDFC Bank credit card statement and SMS details. Can you please refund the amount back to my card.

Thanks,
Sreecharan
####################

hdfc bank hdfc fastag payment issue: session timeout error screen appears and amount deducted - Comment #3599950 - Image #0

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Address: Bangalore, Karnataka, 566056

Hi,

I was trying to apply for hdfc fastag on nov 28, 2019. As i have a savings account in hdfc since 2009, i thought of availing the hdfc fastag facility.

I wanted fastag for two of my personal vehicles so total amount to pay was shown as rs.1000

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 1000 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number[protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

Customer id: 33903563

HDFC Bank customer support has been notified about the posted complaint.

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Address: FLAT NO 506, ELITE FORT APARTMENT NEKNAM, PUPPALAGUDA MANIKONDA, Hyderabad, Andhra Pradesh, 500089

Hi
I have applied for hdfc fastag on 20.11.19 which is not delivered yet.

"dear vivek karks,

Your application has been received. Your application reference no. Is hfr430343. Our representative will get in touch with you soon. You will receive your fastag in the next 7 working days. Contact [protected] for queries.

Thank you.

Team hdfc"

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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abhikush.abu

from Gurgaon, Haryana

Nov 28, 2019

Even i haven't recieved any call from customer care for delivering the fastag (Ref. No. HFR542309). Tried calling FASTag Helpline Number
but unable to connect.

I have tried to login into account and getting error "Invalid UserID Or Password !", tried multiple times of forgot password but still getting same error. Not sure what to do next.

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Address: Krishnagiri, Tamil Nadu, 635109

I am gnana prakash. I am having account with hdfc bank. I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges. I have just received the sms sayting that my fastag successfully issued as well as i received sms about my wallet id. But still the physical fastag is not received from bank and their customer service number is not at all reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 5-7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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I have a fast tag card for my vehicle hr06ad 7402 containing id [protected]. Now vehicle registered at mathura up and registration no is up8bm1702 (Copy attached)
I paid cash toll tax via receipt no [protected] at fatehpurrampur on 21 july 2019 20:06:02 for rs135 (Copy attached) and same amount was also deducted by my fast tag txn no 000000088080000076589 21 july 2019 20:06:03 for rs135 (Copy attached

Nov 28, 2019

Updated by birbal bajia I have done same complain tow months back too not resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Unity building, corporation circle,, 56--27

Have made the net banking payment through hdfc bank to get a fastag, payment made successful and after that no news from last 24 hrs, when i called phone banking team, they said very clearly that, they are nothing to do with these type of services and shared me a number to connect that is [protected]. But this number is not in use. Am really surprised how could hdfc can cleanup their hands of his own customers and giving annoying answers, this is really a unprofessional approach.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

Amitha
HDFC BAnk Customer Assistance

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Address: Miyapur, Hyderabad, Telangana, 500049

Being a privileged customer of hdfc bank since 2010,
I have submitted a new application for fastag with ref# - hfr546567 through hdfc portal 3 days ago by paying rs 500/-.

I have not received any confirmation email / sms about the same till now.
I could not even connect with fastag customer care [protected] as its always been busy (Might be intentional act).

Requesting for resolution on the same.

Note: we understand that the fastag delivery might take 7 working days from the date of application. But a confirmation email / sms would make us relax and confident about the application we submitted. Otherwise we would be under money loss impression.

HDFC Bank customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by [email protected] I have been trying to connect with fastag customer care # [protected] since i have requested for fastag.
its always been busy ( No response ). Very pathetic service by HDFC Fastag team.
My Fastag has not been delivered yet ( Applied on 26th Nov'19 ) .

Alteast give us response boss...Delivery is second thing...

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Address: 560066

I have applied for hdfc bank fastag on nov 19, 2019. I have received confirmation sms from hdfc, but haven't received any further information about it. It was told that it will be delivered in 7 days, but until now i have not received it. Tried calling to the number they provided in the website, but no response from other side. Pathetic service.
My application ref no: hfr403356

Feb 9, 2020

Complaint marked as Resolved

Received it

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

Please note that, after submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Reply

navi1084's [Complaint's author] reply, Nov 28, 2019

Yes, but it's been 8 working days and I didn't even received a sms/email indicating the status of it.

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Address: Mumbai City, Maharashtra

I applied for a hdfc fastag via the bank's webbsite. Additionally, i have paid all the charges but have only received the customer id & wallet id. Despite repeated attempts to reach the bank, the physical fastag has not yet been delivered and hdfc fastag's customer service number is continuously not reachable.

With the deadline of december 1, 2019 fast approaching, they should provide a tracking number or sms which clarify the current status of fastag.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110062

Such abysmal customer service is not expected from hdfc. I had submitted an application for fastag where the money got charged but i received an error on your website (Which is what is happening to most people, so i think its become your modus operandi and a way to fleece people).

After that i have emailed my concern to your fastag id and tried multiple times to get in touch with customer care (Sometimes holding on for upto 20 minutes!). I dont understand why you can get a number with multiple lines and how the line for a helpline number can be busy constantly in this day and age.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560037

I had applied for the fastag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Being a customer for almost 10 years, never expected such a bad service from the bank. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.
-Bejoy
HDFC Bank Customer Assistance

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