Claimed

HDFC Bank Complaints & Reviews

www.hdfcbank.com

2.9

Updated: Dec 15, 2025

Complaints 32882

Resolved

18416

Unresolved

14466

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank

HDFC Bank reviews & complaints page 592

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have not yet received my fastag, i contacted last week to customer service and got to know that the fastag was returned. So i requested him to re-dispatch, please update me on the status and deliver asap.
After that i am trying to reach the customer service through[protected], but it's been 4-5 days i am not able to reach them, always getting line busy. This is really very pathetic, please improve your customer service this is very very important. If this kind of service is going to continue then i will suspend my fastag, and return my all money.

Hdfc fastag userid[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag was dispatched to your mailing address on November 04, 2019 vide Blue Dart Airway Bill Number: [protected] but was returned undelivered. The tag will be re-dispatched shortly. We request your patience in the interim. For any assistance, please feel free to speak to our FasTag Support Team at[protected].

-Nadia
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by jayanta.dalai The contact info is protected-" please feel free to speak to our FasTag Support Team at[protected]."
How can i read it?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400022

I submitted a fastag application for one of my cars on hdfc bank website yesterday. Eventhough the process was very fast on their website and my payment of rs 500 well debited at the end i recieved a thank you message with my reference number hfr584738 and it also clearly mentioned
The fastag application pdf is sent to your registered email id.
But i didnt recieve any email of the application so i waited till today but after...

Helpful

Found this helpful?

Write a comment

I finished the procedure for getting fastag online on hdfc website. The amount of 500/- also deducted from my account but I didn't receive any confirmation neither on email nor on phone except an error page which was not responding at all. I am trying to call HDFC fastag customer care helpline number but I am getting busy tone continuously and now I don't know where to track my application, what to do next, where to get payment receipt, where to get application receipt, when and where will I get my fastag. Pathetic services by HDFC Bank.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anand, Anand, Gujarat, 388001

I had applied thru for fastag thru hdfc bank portal. The application went thru smoothly till payment. After i made the payment i received an sms which shows that the amount has been debited to my credit card while the application portal was showing error.
When i called the hdfc bank local branch guys they said that i need to call fastag customer care which in turn was not picking up the call.
I need faster resolution of this problem. Courts in this country should take cognizance of these issues & initiate a legal action such service providers.
Regards,
Deepak agarwal. ([protected])

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

2 days ago i applied for hdfc fastag.in which while doing payment it charged me rs. 500. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not receive any mail.
Also kindly provide the status of the fastag application with reference number HFR590794.

Customer Care number provided "[protected]" is always found to be busy.

+1 photos

Dec 9, 2019

Complaint marked as Resolved

They did not call me. All communication done via email.

HDFC Bank customer support has been notified about the posted complaint.

Nov 30, 2019

Updated by Amit Keshav I still haven't received any information as to when my Fastag will be delivered.

And customer care number is still busy.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 201005

I have applied hdfc fastag through online and made payment of rs. 500 inr from my hdfc credit card. The reference number of the application is hfr583658. This is done on 26/11/2019

I have uploaded copy of the my car rc and since then there is no update from the bank. Bank told me about sending a document on my valid email and their representative will call me..

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by Yuvraj Ganjoo Hi,

I have not received any SMS or email regarding dispatch details till date. The last date of from when Fastag is mandatory is approaching and I have not received my Fastag from bank.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Niwaroo road, jaipur, Jaipur, Rajasthan, 302012

Dear sir/ ma'am

I am having a current account in hdfc bank, niwaroo branch, jaipur. One day i have lost my atm and i have called the phone banking to lock my account for any further transaction as my atm is lost. The atm is blocked and with the same, they have locked my entire account including internet banking, requesting cheque book etc. Now, they are asking me to provide all the details of kyc once again in order to reopen this account. This is not fair as i have locked my account for atm only and they have put me a situation where i cannot withdraw my own money. Moreover, the staff is not professional and provides stupid reasons every time i visit the branch. My customer id is 61271860. Please help me if anyone can.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Our branch official, Mr. Nikhil Sharma has responded to your email on 27.11.19 clarifying reason. You may write back on the email in case of further assistance.

-Zubin
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 395009

I have applied for the fastag from hdfc bank fastag portal application number hfr505318. I have already paid all the charged but i didn't got any response from hdfc. I have not received the physical fastag from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

-Preethi
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tak mohalla masuda., Ajmer, Rajasthan, 305623

Sir,
I am Harvinder Tailor. I am customer of Hdfc bank since 5 years. I have apply fastag online but no any process to know about fastag. Please give any information about my fastag application. I don't have Ref. No. But I have ETOLL1291683.
Kindly confirm it.

Nov 28, 2019

Complaint marked as Resolved

I have setisfied

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: PROFESSOR COLONY PANDHARKAWADA, 445302

I have applied hdfc fastag through online 19-9-19 and made payment of rs.500 (200 for security amount rs.100 rfid charges & 200 as the top up amount). The reference number of the application is hfr409873. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560067

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 3.00 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560043

Applied online for fastag on 15th nov 2019.
Just got an email on 23rd nov 2019 that - "your customer id is[protected] and wallet id is [protected]."
I logged in to portal and registered.
But the tag is not yet delivered. The system is very faulty. There is no proper customer service to contact.

Being an reputed corporate - hdfc is taking customers for ride here.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No 13, Malligai Street, Annai Theresa Nagar,, New Saram, Pondicherry, Puducherry, 605013

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 26.11.2019 at 1.25 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment received from the application has been sent to me and no sms notification also not yet received

Need to know the status of the application and if it is not successful, requesting the bank to reverse the payment which i made to my account.

Not expected this from hdfc.

Customer care number mentioned in the site is always busy.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I purchased an HDFC Bank fastag on 27/11/2019 from their website. I submitted the documents required and paid Rs 500 towards this. But just after payment an message displayed as timeout but my account was already debited with the same and in my bank statement it is showing as payment to HDFC Bank Ltd fastag mumbai. I tried to call them but their toll free number was continuously busy and there was not even an return SMS or email as transaction has failed or anything.

Regards,
Arun Kr Singha

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by tarun6394 Still waiting for their reply...

Dec 10, 2019

Updated by tarun6394 refund has been processed.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I have applied for a hdfc fastag from hdfc online portal and paid 500 rupees.
I received the email with a reference number hfr359591 and helpline number saying you will receive your fastag in 7 working days.

I applied on 11th november and today is 27th november and i have still not received the fastag.
I call the helpline number provided by bank and it is not functional from day 1.

I tried social media, everytime they say you will receive it in 7 working days.

How can such a big bank work like this??

Please return my 500 rupee asap. I am no more interested in this fastag from hdfc bank.

Regards,
Rohit garg

+1 photos

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

View replies

R

rohit477

from Chennai, Tamil Nadu

Nov 28, 2019

Hi,

are you serious?? its already 18 days since i applied the fastag. and you have same standard reply?

Regards,
Rohit Garg

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 122002

Application no - hfr430140

I have applied for hdfc fastag on 20th nov 2019. I was informed that we will receive fastag in 7 days and representative will contact you. On 22nd nov 2019, i received an email with walletid and recharge. But i have not received any information on the delivery nor any tracking number or expected date.

It is frustrating and pathetic that hdfc is keeping the customers blind sided. From last 2 days i am trying to connect with hdfc fastag team, helpline number which is either busy or just playing music if connected.

Can you please provide me the current status of hdfc fastag.

Also it seems i am not the only one having this problem but still hdfc doing nothing nor learning from mistakes.

Hdfc bank claims to be no. 1 bank of india but on service it seems you are at bottom..

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mathura, Uttar Pradesh, 281121

I ordered a Fastag from hdfcfastag website.
I filled all details and payment was done using SBI debit card.
Error occured two times each after balance was deducted from my account.
I am a HDFC bank customer.

+2 photos

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We have placed a fasttag order from your site hdfc bank, bcz of my savings account is with u but today i m getting a worst service in my life from u.I booked a fasttag on 12/11/2019 but still not received till date .On 23/11/2019
I got a msg from u that card has been issued but still not received. From 1 dec fastag is mandatory by the govt . Who will pay the double amount of road tolltax . Worst service from u .No one picking up the customer care no
reference no :hfr363801

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by mudgal1996 Dear anay

How can i see this protected mention in mail is.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110020

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 1.25 pm from the saving account (Ref no. Etoll

1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I

Need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Not expected from hdfc.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

View replies

F

ferdymike

Nov 27, 2019

What does (protected) mean. Please check your reply and resend.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have applied for hdfc fastag on nov 20th, my application reference number is hfr419569. I have got message with customer id and wallet id information but yet to receive the fastag.

Please let me know when will i receive my fastag and is there a way to track my application status.

Request you to expedite the delivery of my fastag. Appreciate if you respond on priority.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by VineetKJ Email id your shared is visible as "fastag.[protected]@insolutionsglobal.com' is this correct email id. Can you please directly send the customer care email id on my email

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines