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Updated: Apr 15, 2026

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Address: 700129

I have applied hdfc fastag through online on 26/11/19 and made payment of 500 inr (incliding security and top up). The reference number of the application is HFR569748. since then there is no update.

The customer care number given is busy or not being attended.There is no way to contact hdfc fastag guys.

How can I get the update, If application not processed, Can I get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

Pathetic service from HDFC

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I have applied for FASTag Program through HDFC bank today. While paying by third party credit card, the transaction ended up with an error message screen but the amount has been deducted from my account. There is no link, mail or even message update to track my application also. I tried reaching HDFC customer care ([protected]) many times, but the number seems to be busy always. Herewith, i have attached the screenshot for reference. I want...

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Address: 560034

Hi Team,
I had applied for fast tag through hdfc portal https://getprepaidcard.hdfcbank.com/fastag/index.aspx?_ga=2.[protected].[protect...⇄ by paying 500rs on 21st November. I got customer id and wallet id, but i haven't got any call from hdfc CSR or any mail regarding RFID fast tag dispatch. Customer care number[protected] is always busy. Not able to get reach them, not sure how to track this.
Please do the needful.
Application reference: HFR438646

thanks

Dec 12, 2019

Complaint marked as Resolved

I am not sure about steps taken by company, but i took lot of stress to chase the team and raise complaints. I visited nearby hdfc bank to complain about hdfc fast tag department, but bank people have no clue on this. I raised complaint via normal hdfc customer care and they also bluffed mentioning complaint has been taken. later on came to know that no process to track this hdfc fast tag department. Some how my fast tag came after 4 weeks, which was suppose to come in 7 working days as per hdfc.

HDFC Bank customer support has been notified about the posted complaint.

Dec 06, 2019

Updated by Vinay K.M Hi,
I got message stating, card is dispatched on nov 27, but no updates or any tracking number to track same. Why such a poor process in HDFC?
If you are offering some feature to customer, make sure you take care of it.
It's annoying every time to follow up you guys.
thanks

Dec 06, 2019

Updated by Vinay K.M as well, message states card will be dispatched in 3-4 working days and i am not sure how you are counting working days, today its December 6th. hope i'll get this at the earliest

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 5-6 working days. For any further assistance, you may call on or call on[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 09, 2019

Updated by Vinay K.M Hi Team,

Thanks For the response.The given customer care number in not reachable always. I want tag by this week, as i have planned to travel out of station, this tag is required for me before friday (13). why such a poor service from HDFC.
I am really annoyed with HDFC services. I would have taken the tag outside itself, am not able to track the application status anywhere.
pissed off with you guys.

Dec 12, 2019

Updated by Vinay K.M Hi Team,

Finally got my Fast tag today i.e. 12 Dec, after long struggle and follow ups.
No proper customer service, and customer number given is always not reachable.

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I have not yet received my fastag, i contacted last week to customer service and got to know that the fastag was returned. So i requested him to re-dispatch, please update me on the status and deliver asap.
After that i am trying to reach the customer service through[protected], but it's been 4-5 days i am not able to reach them, always getting line busy. This is really very pathetic, please improve your customer service this is very very important. If this kind of service is going to continue then i will suspend my fastag, and return my all money.

Hdfc fastag userid[protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag was dispatched to your mailing address on November 04, 2019 vide Blue Dart Airway Bill Number: [protected] but was returned undelivered. The tag will be re-dispatched shortly. We request your patience in the interim. For any assistance, please feel free to speak to our FasTag Support Team at[protected].

-Nadia
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by jayanta.dalai The contact info is protected-" please feel free to speak to our FasTag Support Team at[protected]."
How can i read it?

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Address: Mumbai City, Maharashtra, 400022

I submitted a fastag application for one of my cars on hdfc bank website yesterday. Eventhough the process was very fast on their website and my payment of rs 500 well debited at the end i recieved a thank you message with my reference number hfr584738 and it also clearly mentioned
The fastag application pdf is sent to your registered email id.
But i didnt recieve any email of the application so i waited till today but after...

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I finished the procedure for getting fastag online on hdfc website. The amount of 500/- also deducted from my account but I didn't receive any confirmation neither on email nor on phone except an error page which was not responding at all. I am trying to call HDFC fastag customer care helpline number but I am getting busy tone continuously and now I don't know where to track my application, what to do next, where to get payment receipt, where to get application receipt, when and where will I get my fastag. Pathetic services by HDFC Bank.

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Address: Anand, Anand, Gujarat, 388001

I had applied thru for fastag thru hdfc bank portal. The application went thru smoothly till payment. After i made the payment i received an sms which shows that the amount has been debited to my credit card while the application portal was showing error.
When i called the hdfc bank local branch guys they said that i need to call fastag customer care which in turn was not picking up the call.
I need faster resolution of this problem. Courts in this country should take cognizance of these issues & initiate a legal action such service providers.
Regards,
Deepak agarwal. ([protected])

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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2 days ago i applied for hdfc fastag.in which while doing payment it charged me rs. 500. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not receive any mail.Â
Also kindly provide the status of the fastag application with reference number HFR590794.

Customer Care number provided "[protected]" is always found to be busy.

Dec 9, 2019

Complaint marked as Resolved

They did not call me. All communication done via email.

HDFC Bank customer support has been notified about the posted complaint.

Nov 30, 2019

Updated by Amit Keshav I still haven't received any information as to when my Fastag will be delivered.

And customer care number is still busy.

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Address: 201005

I have applied hdfc fastag through online and made payment of rs. 500 inr from my hdfc credit card. The reference number of the application is hfr583658. This is done on 26/11/2019

I have uploaded copy of the my car rc and since then there is no update from the bank. Bank told me about sending a document on my valid email and their representative will call me..

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 12, 2019

Updated by Yuvraj Ganjoo Hi,

I have not received any SMS or email regarding dispatch details till date. The last date of from when Fastag is mandatory is approaching and I have not received my Fastag from bank.

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Address: Niwaroo road, jaipur, Jaipur, Rajasthan, 302012

Dear sir/ ma'am

I am having a current account in hdfc bank, niwaroo branch, jaipur. One day i have lost my atm and i have called the phone banking to lock my account for any further transaction as my atm is lost. The atm is blocked and with the same, they have locked my entire account including internet banking, requesting cheque book etc. Now, they are asking me to provide all the details of kyc once again in order to reopen this account. This is not fair as i have locked my account for atm only and they have put me a situation where i cannot withdraw my own money. Moreover, the staff is not professional and provides stupid reasons every time i visit the branch. My customer id is 61271860. Please help me if anyone can.

Jan 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Our branch official, Mr. Nikhil Sharma has responded to your email on 27.11.19 clarifying reason. You may write back on the email in case of further assistance.

-Zubin
HDFC Bank Customer Assistance

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Address: 395009

I have applied for the fastag from hdfc bank fastag portal application number hfr505318. I have already paid all the charged but i didn't got any response from hdfc. I have not received the physical fastag from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

-Preethi
HDFC Bank Customer Assistance

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Address: Tak mohalla masuda., Ajmer, Rajasthan, 305623

Sir,
I am Harvinder Tailor. I am customer of Hdfc bank since 5 years. I have apply fastag online but no any process to know about fastag. Please give any information about my fastag application. I don't have Ref. No. But I have ETOLL1291683.
Kindly confirm it.

Nov 28, 2019

Complaint marked as Resolved

I have setisfied

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Address: PROFESSOR COLONY PANDHARKAWADA, 445302

I have applied hdfc fastag through online 19-9-19 and made payment of rs.500 (200 for security amount rs.100 rfid charges & 200 as the top up amount). The reference number of the application is hfr409873. I have uploaded signed copy of the final document and rc and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: 560067

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 3.00 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560043

Applied online for fastag on 15th nov 2019.
Just got an email on 23rd nov 2019 that - "your customer id is[protected] and wallet id is [protected]."
I logged in to portal and registered.
But the tag is not yet delivered. The system is very faulty. There is no proper customer service to contact.

Being an reputed corporate - hdfc is taking customers for ride here.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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Address: No 13, Malligai Street, Annai Theresa Nagar,, New Saram, Pondicherry, Puducherry, 605013

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 26.11.2019 at 1.25 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment received from the application has been sent to me and no sms notification also not yet received

Need to know the status of the application and if it is not successful, requesting the bank to reverse the payment which i made to my account.

Not expected this from hdfc.

Customer care number mentioned in the site is always busy.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Hi,

I purchased an HDFC Bank fastag on 27/11/2019 from their website. I submitted the documents required and paid Rs 500 towards this. But just after payment an message displayed as timeout but my account was already debited with the same and in my bank statement it is showing as payment to HDFC Bank Ltd fastag mumbai. I tried to call them but their toll free number was continuously busy and there was not even an return SMS or email as transaction has failed or anything.

Regards,
Arun Kr Singha

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by tarun6394 Still waiting for their reply...

Dec 10, 2019

Updated by tarun6394 refund has been processed.

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Hi,

I have applied for a hdfc fastag from hdfc online portal and paid 500 rupees.
I received the email with a reference number hfr359591 and helpline number saying you will receive your fastag in 7 working days.

I applied on 11th november and today is 27th november and i have still not received the fastag.
I call the helpline number provided by bank and it is not functional from day 1.

I tried social media, everytime they say you will receive it in 7 working days.

How can such a big bank work like this??

Please return my 500 rupee asap. I am no more interested in this fastag from hdfc bank.

Regards,
Rohit garg

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

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rohit477

from Chennai, Tamil Nadu

Nov 28, 2019

Hi,

are you serious?? its already 18 days since i applied the fastag. and you have same standard reply?

Regards,
Rohit Garg

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Address: 122002

Application no - hfr430140

I have applied for hdfc fastag on 20th nov 2019. I was informed that we will receive fastag in 7 days and representative will contact you. On 22nd nov 2019, i received an email with walletid and recharge. But i have not received any information on the delivery nor any tracking number or expected date.

It is frustrating and pathetic that hdfc is keeping the customers blind sided. From last 2 days i am trying to connect with hdfc fastag team, helpline number which is either busy or just playing music if connected.

Can you please provide me the current status of hdfc fastag.

Also it seems i am not the only one having this problem but still hdfc doing nothing nor learning from mistakes.

Hdfc bank claims to be no. 1 bank of india but on service it seems you are at bottom..

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mathura, Uttar Pradesh, 281121

I ordered a Fastag from hdfcfastag website.
I filled all details and payment was done using SBI debit card.
Error occured two times each after balance was deducted from my account.
I am a HDFC bank customer.

HDFC Bank customer support has been notified about the posted complaint.

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