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HDFC Bank Complaints & Reviews

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2.9

Updated: Dec 15, 2025

Complaints 32882

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18416

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Hello i have applied for hdfc credit card and my card number ending with 4895 and my credit card delivery date is 20th november 2019 by blue dart on my given address but because of some work i will b not their on given adress for 1 month so what can i do does they will delivered the card on another address where i am available or shall i pick up my card after 1 month if possible what can i do my mail id is protected

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL to redirect the card to the nearest HDFC Bank branch http://bit.ly/2VKvZKo

-Nadia
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by pankaj005 I have tried so many times on hdfc customer support number but the executive not talking about credit card than they always cut the phone if i talked about card so what can i do

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S

Soni Puthenpurayil Mathias

from Ernakulam, Kerala

Nov 26, 2019

I received the fastag and welcome letter with Cust ID, Wallet ID etc. When trying to register at the given portal, I am getting "No Record" error.

The HFR No is HFR390767.

I tried calling the toll free number many times and it is never reachable.

Request to please resolve this issue.

delivered my hdfc credit card - Comment #3594185 - Image #0

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Address: 522617

I applied for fastag on 26.11.2019 at their website. I have already made payment of rs. 500/- through online transaction. But till now i have not received any notofication/mail/message regarding fastag.
I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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D

deepakrao sindhya

from Bengaluru, Karnataka

Nov 26, 2019

I've applied for fastag on 22nd Nov. I ve not received any mail or call as informed while applying.

Tried calling your helpline # always busy... Please RF if cannot be processed on time

Ref # HFR429268

hdfc fastag payment done. but i'm not confirmation message or mail - Comment #3594186 - Image #0

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Address: Chennai, Tamil Nadu, 600116

Hi,

I have applied for fastag for my vehicle, and my amount got deducted from my account, suddenly page got refreshed and its mentioned as error on the web page, i didn't note my ref number too, i have searched for application track /status check, really worst form HDFC

Kindly do contact me
cust_id; 62238593
mob;[protected]

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Address: Chinchwad, 411062

The bank has charged me rs 885 for depository charges on demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference number as provided by the bank

I am against to see this has happened inspite of me not using the demat services and when the account was given to me it was told that it would be absolutely free. This is clear exploitation of customers.

Please help and givem me an update on [protected]@gmail.[protected]@gmail.com

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TT[protected] in the subject line. I will assist you better.

-Manoj

HDFC Bank Customer Assistance

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Swaraj Gurudu

from Mumbai, Maharashtra

Nov 26, 2019

My fastag application reference no. HFR359797. I have applied on 11.11.2019. Have received wallet idand customer ID on 21.11.2019. But till today I have not received fastag sticker... Pls send sticker to my address asap.

depository charges without intimating - Comment #3594197 - Image #0

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Address: Ranga Reddy, Andhra Pradesh, 500049

I am a customer of HDFC bank which made me apply for Fastag with HDFC. I did not receive any SMS or E-mail but the bank has deducted Rs. 500 for the Fastag. Luckily, I noted down the application number for Fastag. One day, I made a call to[protected] explaining the problem and the representative assured me that my issue has been taken up as a priority. After this, I have not received any further information on the Fastag. I tried calling their service number[protected] multiple times, but no one has responded to it.
I see that on news that FASTag is made mandatory for all vehicles from Dec 1. Now, I am REALLY DISAPPOINTED and feel cheated by the Fastag service that HDFC bank has provided. The HDFC bank should either issue me a Fastag at the earlier possible date or consider refunding me 😡

My Fastag application reference number HFR300629

HDFC Bank customer support has been notified about the posted complaint.

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Kranthi Lakum

Dec 10, 2019

I have not received any call or email from HDFC trying to resolve this issue. It appears that this complaint didn't come to their notice at all.

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Address: 122001

Hi,
I have applied for hdfc fast tag online and paid 500 rs (200 as deposit, 200 as security and 100 rs fees). Since then there is no update. I juat gor an email saying my fast tag processed succesfully but nothing after that... I tried reaching out to support number of times but no response or always busy. Reference number is [protected]

Kindly address the same

Thanks

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, Vehicle number, date & amount if the disputed transaction and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information.

-Preethi
HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, vehicle number, date of application and the reference id TW[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: BESIDE KONARK HOSPITAL, 500055

After successful payment of 500 rs i got a reference number HFR 476070, apart from it i didn't get any confirmation or status update on my registered mobile or email id. Customer care number is always busy.Its being three days since i made the payment but i didn't receive any kind of status update.I would like to know the current status of my reference number.

Nov 27, 2019

Updated by Janga Vamshi Krishna Reddy Can you share me the status of fast tag, courier no

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 27, 2019

Verified Support

Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Azamgarh, Uttar Pradesh, 276121

I have a jumbo loan of 45000rs on my credit card. This would be my first payment to the emi. I paid the due complete due amount emi bedore the due date. When the due date passed out, what i see is i have been charged 450rs as payment return fee on the statement. After enquiring on google i found out that if we have auto debit we r not suppose to pay it ourself or else they reverse the payment and charge this fees. This is such pathetic a pathetic system . Now its a waste of my time to contact cuatomer care and wait for the issue to be resolved.

Cust Id: 61863646
Ac no: [protected]

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Address: 122505

I applied for Fastag through HDFC on[protected] and have not received it yet. I got an email on[protected] that it has been issued however I do not have any information or tracking if it has been shipped. Calling customer care is useless - it is busy or no response always and this is really frustrating, being in the dark.

My Customer ID is[protected]

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Address: 560043

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 300 as the top up amount). The reference number of the application is HFR067269. It is supposed to reach me in 7 days but its been more than AN YEAR since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy always.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560085

I have applied hdfc fastag through online and made payment of 500 inr . The reference number of the application is HFR566435.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560079

Hdfc bank has put a hold on my funds of rupees 12, 758 as mi revenue hold through gefu, ac number is
Account number: : [protected]
Ifsc: HDFC0000549
Branch: Electronic city
The customer service is not able to give any info on this.

This account created by my company. due to some problems they paying through cash.. iam salaried person... if they hold this amount how can we survive ? as per RBI guidelines banks should not

Levy of penal charges on non-maintenance of minimum balances in savings bank accounts

https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0

Hdfc bank holding this amount means how can we servive.. please reuqest you to remove negative balance from my account.. onwords i will keep negative balance..else i wil go to court ..i dont have any choice..as per rbi you cannot hold

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Address: Ground floor lakshmi plaza, 560029

I purchased one TV and refrigerator from amazon using debit card emi option from hdfc .The actual billing shown in while purchasing was 1499.83 and 1782.00 for 6 months but i got a message from hdfc today with due amount of 3014.94 and 3547.96 which i have no idea how they calculated.i tried calling their debit card emi customer care number which is not connecting at all.

HDFC Bank customer support has been notified about the posted complaint.

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Address: bharuch, Bharuch, Gujarat, 392015

Hi
I applied for fastag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.
Sms received for the same is etoll1291683

There is helpline given in that site (Services and sales) but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks
Ajay shah

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Ref no. Hfr430057
I have got the email/sms that fastag issued successfully on 22nd nov.
However still now i haven't received the tag. Please could you check the status.

I see another user complain the same issue and customer care responded to contact fastag.[protected]@insolutionsglobal.com. Is it the right email. Is there anything that we need to replace in [protected]?

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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I have apllied for hdfc fastag ref no.:hfr556391 on 26 nov 2019, i got my bank account deducted with rs.1000.. But did not got confirmation message or any application message yet. We are provided with tracking code.. But how to use that tracking code and where to use it is not availble on the website... Please help to resolve this problem as soon as possible

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Nov 29, 2019

Updated by ਰੂਪ ਕੰਵਰ ਸਿੰਘ When will the application wil be taken up?and when will i get the same..please respond asap

Dec 04, 2019

Updated by ਰੂਪ ਕੰਵਰ ਸਿੰਘ Why hdfc making fool o[censored]s??

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S

SiddhiJain

from Bhopal, Madhya Pradesh

Nov 26, 2019

Hi, I applied for credit card and while applying its mentioned that its free for lifetime as I am working employee of TCS company, But now in monthly statement rs 500 is charged as annual charges.
Could you please check on this and help to remove these charges.

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Address: Vadodara, Gujarat, 390024

I have applied for the fastag on 26/11/2019 after completing all process at payment page after entering otp i got error but 500 rs deducted from the account and not get any confirmation or acknowledgment. Neither i know the ref number because error on the page.
My custid is[protected].
How to proceed further now?
How to knkw the status of my application.
First time got error from hdfc.

Dec 1, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Rannyson What to write in place of [protected]?

Nov 27, 2019

Updated by Rannyson No one is picking up the toll free number. Still no proper response from hdfc.

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I purchased a hdfc fastag more than a week ago and i received a mail stating that the fastag is been issued and 200 rs have been credited but till date i haven't received any fastag. Also i tried contacting mailing hdfc but the number doesn't work at all. I have never expected poor service from hdfc.
Kindly help me out and issue a fastag or refund my 500 rupees

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Amitha
HDFC Bank Customer Assistance

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A

arunkrishna2992

from Kochi, Kerala

Nov 26, 2019

Hi, my application reference number is HFR396046.

I paid 500 and got response that representative will get in touch soon. But no response even after a day. I tried to call customer care multiple times. But no response them too.

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I applied for hdfc fastag on 17-nov, and received the fastag and welcome letter with cust id, wallet id etc on 25-nov. When trying to register at the given portal, i am getting "no record" error.

I tried entering all details (Cust-id + wallet-id, rfid-no + wallet-id), but none of them worked.

The hfr no is hfr390767.

I tried calling the toll free number many times and it is never reachable.

Request to please resolve this issue.

+1 photos

Nov 26, 2019

Complaint marked as Resolved

It worked now

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for further assistance.

-Preethi
HDFC Bank Customer Assistance

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I purchased a samsung galaxy s10+ phone 8 months back and opted for consumer durable loan since there was an offer that 6000 would be credited as cashback. I have paid 8 emis till now but haven't received the cashback. There is only one emi pending now and i am worried that i will not receive my cashback. Please help me out. I tried contacting customer support but the number doesn't work at all.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

Anay
HDFC Bank Customer Assistance

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