HDFC Bank Complaints & Reviews

Address: 560067

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 3.00 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 560043

Applied online for fastag on 15th nov 2019.
Just got an email on 23rd nov 2019 that - "your customer id is[protected] and wallet id is [protected]."
I logged in to portal and registered.
But the tag is not yet delivered. The system is very faulty. There is no proper customer service to contact.

Being an reputed corporate - hdfc is taking customers for ride here.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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Address: No 13, Malligai Street, Annai Theresa Nagar,, New Saram, Pondicherry, Puducherry, 605013

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 26.11.2019 at 1.25 pm from the saving account (Ref no. Etoll1291683) however no acknowledgment received from the application has been sent to me and no sms notification also not yet received

Need to know the status of the application and if it is not successful, requesting the bank to reverse the payment which i made to my account.

Not expected this from hdfc.

Customer care number mentioned in the site is always busy.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Hi,

I purchased an HDFC Bank fastag on 27/11/2019 from their website. I submitted the documents required and paid Rs 500 towards this. But just after payment an message displayed as timeout but my account was already debited with the same and in my bank statement it is showing as payment to HDFC Bank Ltd fastag mumbai. I tried to call them but their toll free number was continuously busy and there was not even an return SMS or email as transaction has failed or anything.

Regards,
Arun Kr Singha

HDFC Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by tarun6394 Still waiting for their reply...

Dec 10, 2019

Updated by tarun6394 refund has been processed.

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Hi,

I have applied for a hdfc fastag from hdfc online portal and paid 500 rupees.
I received the email with a reference number hfr359591 and helpline number saying you will receive your fastag in 7 working days.

I applied on 11th november and today is 27th november and i have still not received the fastag.
I call the helpline number provided by bank and it is not functional from day 1.

I tried social media, everytime they say you will receive it in 7 working days.

How can such a big bank work like this??

Please return my 500 rupee asap. I am no more interested in this fastag from hdfc bank.

Regards,
Rohit garg

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application for issuance has been received and is under process. You will receive the Fastag within 7 working days. Our team will send dispatch details via SMS once the tag is dispatched. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Zubin
HDFC Bank Customer Assistance

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R

rohit477

from Chennai, Tamil Nadu

Nov 28, 2019

Hi,

are you serious?? its already 18 days since i applied the fastag. and you have same standard reply?

Regards,
Rohit Garg

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Address: 122002

Application no - hfr430140

I have applied for hdfc fastag on 20th nov 2019. I was informed that we will receive fastag in 7 days and representative will contact you. On 22nd nov 2019, i received an email with walletid and recharge. But i have not received any information on the delivery nor any tracking number or expected date.

It is frustrating and pathetic that hdfc is keeping the customers blind sided. From last 2 days i am trying to connect with hdfc fastag team, helpline number which is either busy or just playing music if connected.

Can you please provide me the current status of hdfc fastag.

Also it seems i am not the only one having this problem but still hdfc doing nothing nor learning from mistakes.

Hdfc bank claims to be no. 1 bank of india but on service it seems you are at bottom..

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Mathura, Uttar Pradesh, 281121

I ordered a Fastag from hdfcfastag website.
I filled all details and payment was done using SBI debit card.
Error occured two times each after balance was deducted from my account.
I am a HDFC bank customer.

HDFC Bank customer support has been notified about the posted complaint.

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We have placed a fasttag order from your site hdfc bank, bcz of my savings account is with u but today i m getting a worst service in my life from u.I booked a fasttag on 12/11/2019 but still not received till date .On 23/11/2019
I got a msg from u that card has been issued but still not received. From 1 dec fastag is mandatory by the govt . Who will pay the double amount of road tolltax . Worst service from u .No one picking up the customer care no
reference no :hfr363801

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by mudgal1996 Dear anay

How can i see this protected mention in mail is.

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Address: 110020

I applied for the fastag on hdfc fastag website, and rs. 500/- was deducted on 27.11.2019 at 1.25 pm from the saving account (Ref no. Etoll

1291683) however no acknowledgment of the application has been sent to me nor what authority should i quote when i visit the branch. I

Need to know the status of the application and if it is not successful the payment should be reversed back to my account.

Not expected from hdfc.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

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F

ferdymike

Nov 27, 2019

What does (protected) mean. Please check your reply and resend.

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I have applied for hdfc fastag on nov 20th, my application reference number is hfr419569. I have got message with customer id and wallet id information but yet to receive the fastag.

Please let me know when will i receive my fastag and is there a way to track my application status.

Request you to expedite the delivery of my fastag. Appreciate if you respond on priority.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by VineetKJ Email id your shared is visible as "fastag.[protected]@insolutionsglobal.com' is this correct email id. Can you please directly send the customer care email id on my email

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Address: NANDANPURA, Jhansi, Uttar Pradesh, 284003

I have applied for my fastag card via hdfc. I paid the required amount and a reference number was generated:HFR502892.

It said that I will be getting a pdf on my email which did not happen and there is no way to find out the status of my application. This is a really annoying experience for all the online users.

Kindly resolve the issue.

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Hi,

I have not received the fastag, also customer care number not working 24x7. Can please tell me what is wrong with your service.. I have also not received a call from you which i suppose to receive when i had applied for it. Application reference no. Is hfr381692. I have reached to bank also they don't have idea about the fastag pathetic service by hdfc.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 28, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be share with you through SMS

Nadia
HDFC Bank Customer Assistance

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Sandesh S's [Complaint's author] reply, Dec 6, 2019

Hi I have mail the details to above email but still response for mail and not received any sms. Customer care number still not working

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I purchased hdfc fastag as i like hdfc services.
Now i had to worry for their pathetic fastag service.
Tag id is given, amount rs 500 has been deducted. But tag not sent yet.
Such a pathetic service by hdfc.
Feel ashamed to believe hdfc blindly.
Toll free number they have given is useless as they are.
So i suggest you never buy hdfc fastag online rather go to the nearest toll plaza and get your tag immidiately.
I am going to surrender the hdfc tag once it arrives because i dont to waste my precious time without knowing the exact time of arrival of the tag

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390012

I have tried to get fasttag from hdfc fasttag portal and provided all required details including documents. But at the end, portal shows some error while processing the request and amount get debited from hdfc saving bank account. Banking transaction/reference #[protected]Amt. 500/-).

I tried to call pathetic help line[protected] and always prompt busy. Can someone take responsibility and credit my amount into bank account. I don't want fasttag from such irresponsible bank.

Dec 2, 2019

Complaint marked as Resolved

i didn't get the FastTag but amount is credited back to my Saving Account. Thanks HDFC Support Staff.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records the status of said payment is reflecting as "failed". We have initiate a chargeback dispute on said transaction. The complaint id no. is 2064026. Our team will update you in 4 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I lost my wallet id and customer id and i need them to recharge my fastag card. I have been calling hdfc fastag customer center from around 10 days now, their call is always is busy, after trying so much, today i was able to talk to your executive and she provided me with wrong wallet id because it is showing 'not valid' while first-time registration.
My mobile no. Is - [protected]
And my rfid no. Is[protected].

Provide me my wallet id and customer id as soon as possible.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Kottayam, Kerala, 686610

I have applied for the fasttag from hdfc bank fastag portal. I have paid all the payments. I have just received user id[protected] & wallet id but the physical fastag is not received from bank. When i ordered the fasttag from hdfc fasttag portal there it was cleary mentioned that fastag will be delivered in 7 days please see the below attached photo for the same. Now its 13 days. Their service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Dec 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days from date of application

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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I purchases a fastag from the online portal of hdfc bank on 22nd november, 2019.
I recieved a communication on 25th nov stating that the tag has been issued with the wallet id #[protected], however there has been no further communication from the bank end. No details regarding the delivery of the tag have been provided, also the customer care number provided is always busy hence there is no way to contact the bank for further details.

It feels like the bank has duped me of my money, without the physical tag the wallet or deposit is useless. I would definitely take a legal action unless i get my tag in the next 7 days as promised during payment.

Email: kshtz. [protected]@gmail.com (For contact purposes)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by kshtz_89 How would i receive the tag, your representative didn't call me, so how would you have the address for delivery. Stop giving excuses and give solutions or atleast a phone number to talk to.

Dec 05, 2019

Updated by kshtz_89 Can you tell me why I haven't recieved my card yet it's been more than 14 days i applied for it

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Address: 301019

While applying for the fastag on hdfc fastag website, my money rs. 500/- got

Deducted on 26.11.2019 at 12.17 pm from the credit card account (Ref no. Etoll

1291683) however i haven't received any acknowledgment of the application. I

Need to know the status of the application and if it is not successful money

Should be reversed back to my account. The customer service no is pathetic

And i did not expect this kind of service form hdfc. A bank like hdfc should

Rectify this kind of errors immediately.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

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S

shwetaroy

from Kolkata, West Bengal

Nov 27, 2019

On 8th November'19, an amount Rs. 177 was deducted from me by HDFC Bank and I have no clue why? This is a salary account.
I want to know about this transaction without my consent?

Thanks,
Shweta

Reply

A

ajaykumar_chennai

Nov 27, 2019

HDFC Bank is not reachable to customer complaints first, no way to contact the branch offices or by email or post. There is no responce from them even after contacted them and raised the service request.
Still waiting to get my problem resolved.
NRI's strictly adviced not to take Accounts from this bank.

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A

Abhishek Karale

from Mumbai, Maharashtra

Nov 27, 2019

I have paid payment of my credit card on 31st october and now today i have bymisteken paid same amount, kind reverse payment paid twice

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U

User Hdfc

from Gurgaon, Haryana

Nov 27, 2019

I have ordered a Redmi note 8 pro mobile from mi.com on 25-10-19. There was mention bank offer HDFC dabit card instant cashback 2000. But I didn't received any cashback from HDFC till date.. kindly resolve this issue ASAP.

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Address: 560096

Dear sir/madam,

I applied for hdfc fastag online. I filled the application and made a payment of 500 rupees (200desposit+200balance+100issuance fees). After successful completion of payment it showed that i will receive a mail of application, i did not receive any mail and the customer service numbers are always busy. What do i do with the reference number when there is no option to track the application status. I want to know the status of my application. Reference number hfr595442

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by Shamanthgowda How do i view [protected]?

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Address: 145001

Dear hdfc fastag team,

My application reference no. Is hfr329397 dated 6th november 2019. My customer id is activated on 15 november 2019 is[protected] but i had not received fastag. As the date of fastag is about to on 1st december 2019. Kindly make it possible to dispatch the fastag to the earliest.

My mobile number is [protected] and email id is [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 29, 2019

Verified Support

Dear Customer,

Your TAG was sent to your address & the same is returned undelivered bank.

We like to confirm that your Tag will be Redispatched Shortly & you will be receiving the Tag with is 7-10 working days

For any further assistance you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

Note:- Dispatch details of the TAG will be share with you through SMS

The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance

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