HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Banks

HDFC Bank

Rank #1-20

HDFC Bank reviews & complaints page 602

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560010

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr480983

Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

-Preethi
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Kasepalli toll plaza agents has issue while scanning fastag and they said my wallet account don't have money and asked me to pay money in cash. Even i confirmed to them that there is enough money in my wallet account and they started arguing with me.

So instead of arguing with them i have paid money to them in cash but after crossing toll plaza i have received message like money has been deducted from my fastag wallet account.

Please find the attached Cash Token slip for your reference and also my RC details and wallet Id.

Wallet I'd:[protected]
Registered Phone Number:[protected]
Vehicle Number:AP39BB6629

Please check and let me know in case of any query.

Regards

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had applied for HDFC Fastag on 17 November 2019, after completing the procedure successfully i got a reference no and was showed that I'll receive the Fastag within one week, it's been more than a week i didn't receive the Fastag, and the customer care number displayed on the website is not operational, i get busy tone for past 3 months continuously, i don't have any other ways to connect to hdfc Fastag, my hdfc Fastag customer ID number is[protected]. My email id is keshavamc.[protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bidar, Karnataka, 585401

Hdfc bank has put a hold on my funds of rupees 1576.15 as mi revenue hold through gefu, ac number is
Account number: 501002*83113
Ifsc: hdfc0000972
Branch: bidar
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

And also can i get my money back if i added sufficient amount in account?

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

You may visit below link and submit your query details for further clarification in this regard:
https://cutt.ly/MeNoHjK
Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia

HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that Mr. Sachin S Kaveri has contacted you with regard to your query. For further assistance, you may contact him on [protected].

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560103

Submitted the fastag applicationvia hdfc bank portal, while due doing payment page got an error and rs.500 deducted from account.

Don't know the status of the application. Will rs.500 be refunded? No emails sms regarding fastag application.. How can i reach to hdfc bank guys and get the status.

Very worst service by hdfc, if bank can't process this kind of request better stay away from these services please.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by rmbalaji88 Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

What is [protected] means here ????

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400033

While applying for the fastag on hdfc fastag website, my money rs. 500/- got

Deducted on 25.11.2019 at 1.48 pm from the saving account (Ref no. Etoll

1291683) however i haven't received any acknowledgment of the application. I

Need to know the status of the application and if it is not successful money

Should be reversed back to my account. The customer service no is pathetic

And i did not expect this kind of service form hdfc. A bank like hdfc should

Rectify this kind of errors immediately.

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Once the application is submitted by you online, you will receive the tag in 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]
Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

I have applied for hdfc fast tag on 15-nov-2019. But yet did not receive any update on it. When will i get this?
Email sent to "fastag. [protected]@insolutionsglobal.com" bounced back
And contact number mentioned never contactable. So what to do next to get it?

: host 192.168.22.22[192.168.22.22]
Said: 550, recipient unknown (In
Reply to rcpt to command)

I faound email

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Your application is received at our end & you will receive the Tag within 7-10 working days

-Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by skkumar1 17 Days passed but still there is no update ?

Dec 09, 2019

Updated by skkumar1 Any further update ?
Its complete 1 month now.

View replies

skkumar1

from Gurgaon, Haryana

Dec 2, 2019

17 Days passed but still there is no update ?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 600077

I have submitted my fasttag application through online on 22/11/2019.

I have paid 500rs for the same.

It was mentioned i will receive application form to my registered email id. But i did not received any.

Reference number : hfr450505

Either i need the application form or i need my money back. I tried reaching out to customer care [protected]. But it is always busy!!

Very worst customer service, stealing money from customers but not fulfilling customer's request.

Dec 4, 2019

Complaint marked as Resolved

yet to get delivery update

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Dec 03, 2019

Updated by barani100 what is this protected in the above message, I am unable to send email

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Hi,

I have applied for fastag on 25/11/2019 at their website, uploaded all the documents required, once payment is done online it shows error. No sms or mail of confirmation.

Vehicle registration number - ap29ap2972

Try to reach their customer care but its continuously busy, and email sent have bounced back.

Such a pathetic service.

Regard's

Srinivas rao
[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110032

Dear sir/mam,

I was told that this card is given free on basis of my max account with hdfc. I got business regalia card and it was given lifetime free. Now i'm charged 2950 and i want a refund for that fees and close this credit card. I am not getting any support from bank or personal banker they said contact hdfc credit card hepline and on helpline they say you have to pay there is nothing we can do. Kindly remove that fees and discontinue my credit card.

Regards
Arjun rajput

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Aurangabad, Maharashtra, 431005

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Prashant Phulsang's [Complaint's author] reply, Nov 26, 2019

Manoj can you please provide me a valid customer care phone number.

Prashant Phulsang's [Complaint's author] reply, Nov 26, 2019

fastag.[protected]@insolutionsglobal.com

[proteced] is it a valid email?

Puneeth Garapati

from Gudur, Telangana

Nov 26, 2019

I have applied for hdfc fastag on November 10th 2019
My id is HFR351402
No confirmation email I received from hdfc not the fastag and customer care service number[protected] is useless no one responds to that number

Sandesh S

from Virarajendrapet, Karnataka

Nov 27, 2019

Hi the email ID is invalid please provide the valid email id. Even I am facing the same issue

Jeni Fer

from Mumbai, Maharashtra

Nov 27, 2019

Hi
I am also facing the same issue. I had got a message saying fastag got issued successfully from HDFC Bank. I dint get it delivered and I have to travel by December 1st week, why you people are not responsible for this? Atleast provide us valid customer care number, if nothing is perfect from your end please don't provide such services.
There are n number of fastag providers, we opted your service on trust. That seems not to be happening.

Highyly disappointed!!

Ameya Palekar

from Pune, Maharashtra

Nov 27, 2019

Same problem. Neither the number [protected] is reachable. Nor any way of communicating. Looks like a systematic fraud by HDFC Bank.

sathish249

from Bengaluru, Karnataka

Nov 27, 2019

i also have the same issue... got a mail saying account created and deafault 200 rs recharge done... haven't got the Tag physically. National Fasttag toll number...1033 they said your Tag has been delivered...contact HDFC toll number to know excatly.

HDFC toll is always busy.
i called their road side assistance... to query about what is the status of my Tag
she gave a another number... when i called that number they said its loan processing department we dont know anything about fasttag... simply bluffing every where... hdfc bank authority asked to write to this mail status.[protected]@sahaj.co.in this is also some invalid mail address... my mail got returned.

Frustrated last two days... no information what happen to the Tag.

rathnags

from Mumbai, Maharashtra

Nov 28, 2019

Sending email is a complete waste, I have sent multiple times. they never used to reply.

sivaramt

Nov 28, 2019

i have received a message that HDFC Fastag issued successfully but no furthur messages on when i would be receiving the fastag. Please help.

CustExp

from Bengaluru, Karnataka

Nov 28, 2019

Exactly the same problem i am facing too. Applied for HDFC Fastag on Nov 13th and was promised to receive the tag in 7 days. Although its been over 15days, no trace of the card.

HFDC Fastag Customer Service[protected] is always busy and just doesn't get through.

I have Application reference number, Customer Id, Wallet Id and Transaction reference number for recharge.

HDFC fastag seems to be a major SCAM and fraud! Horrible experience.

Prasanna Kumar Nagasamudram

from Bengaluru, Karnataka

Nov 28, 2019

Now who would issue me the fasttag? The amount has been already debited and it's been more than 15.days

Prasanna Kumar Nagasamudram

from Bengaluru, Karnataka

Nov 28, 2019

Amount has been debited...HDFC says it's govt problem and they are only the payment gateway...the toll free number provided is not responded...who will close this loop?

Saranika Raj

from Sirsi, Karnataka

Nov 29, 2019

i have applied for a fastag and have paid the money...but have not recieved any confirmation email till now...what do i do..??

tharunv073

from Bengaluru, Karnataka

Dec 3, 2019

I have applied for fasttag through HDFC and the number which they provide to ask for enquires is always busy
[protected]
[protected]
1033
Above numbers are always busy .I have pateincy opted to stay for almost an hour and there is no response .
I have spoken to the HDFC relationship manager and there is no help provided, is this the way you respond to customer ? really shamefull

DrTapanG

from Kolkata, West Bengal

Dec 3, 2019

I have applied for HDFC Fastag on 26/11 and am yet to receive anything. Except for a mail containing the reference ID which is HFR485255, i have not received even a phone call from anyone. Worst part is my money has already been debited from my account and there is no way I can contact anybody to know the status of my application! Customer care number [protected] is perennially busy. No email address. Phonebanking cannot help! Is this some kind of a joke by HDFC?

Prasanna Kumar Nagasamudram

from Bengaluru, Karnataka

Dec 3, 2019

Update...I received the fasttag by Bluedart courier today...I think the only solution is to wait ...with no communication

Manish Sood

from Bengaluru, Karnataka

Dec 4, 2019

I applied on 30 Nov, Money debited but got no email conformation on registered E mail ID or Phone No.
Just know thw Fastag application reference no. HFR794699.
Please update here if any of above received Fastag.

sushyam pal

from Delhi, Delhi

Dec 6, 2019

My Wallet and ID has been created and the money deducted but I still have not received my Fastag. Toll Free number does not work and there is no update on my Fastag.

Jagat D

from Pune, Maharashtra

Dec 9, 2019

Same issue here. I have been given a congratulatory note with wallet ID and Customer ID however, no tag. No way to reach customer care of HDFC as the line is permanently busy.

Is there anywhere we can send an email to ? What details is needed ?

It has been more than 15 days for me as well and the deadline is this week.

Sreedhar P

from Bengaluru, Karnataka

Dec 9, 2019

Rathish Raj

Dec 9, 2019

Applied fastag from HDFC bank on 20th Nov, Since exactly after 1 week I am keep on trying to contact the customer care [protected] for getting the status. Luckily call got connected today, but later I come to know there is no luck.Because even after sharing our reference number they are unable to check the status and simply commenting, it may take another 7- 10 days. What can we tell in-front of this kind of response..I am completely speechless..

Here I have a query..

As I have already applied for fastag, what will happen if I go some where else (toll plaza) and buy another one.

Is it possible ?

Please share your knowledge...

Bhupi Thakur

from Gurgaon, Haryana

Dec 9, 2019

Highly disappointed. What a service HDFC is providing and what actually govt is doing. It's been more than 15 days I applied for my fastag cust I'd and wallet id generated but what shall I do with that. Fast tag not reached at my address. This is ridiculous.
HDFC don't have valid customer care.
Thier so given contact no. Is not reachable and we can't even contact them. It really sucks.
Give our money back we don't want this.
Poor show HDFC. You people sucks.

Karan LDH

from Ludhiana, Punjab

Dec 10, 2019

I have same issue as it. My Application No. is HFR852918

B S Nagendra

from Chennai, Tamil Nadu

Dec 10, 2019

I think this is a scam from HDFC. I have made the payment of Rs 1000 for 2 cars (Ref. No HFR963514) 3 days back and still don't have any email and the toll free number[protected] is eternally busy. I have no idea on how to reach these guys

I just trusted the HDFC brand and went ahead with payment - this is seriously turning out to be a scam in the making !!

JavidPasha

from Nellore, Andhra Pradesh

Dec 12, 2019

Same issue ..No fast tag yet..what the ssue no trace no track HDFC bank says they do not know anything..what next

yasu Yas

from Chennai, Tamil Nadu

Dec 13, 2019

Facing 3 same problem, cannot connect anyone regarding this issue, dont know how long we should wait to get fastag or how to raise the complaint, invalid email id, and fake numbers, worst experience from hdfc bank

siku@@@

from Cuddalore, Tamil Nadu

Dec 13, 2019

Applied on 01 Dec, application HRF857514, amount and received message as customer and Wallet ID created but not yet received. No response from customer server and Relationship manager. Now a days HDFS services are very very worst in customer support. If you are not able prompt in your service don't initiate/start services.

nivi15

from Coimbatore, Tamil Nadu

Dec 13, 2019

Use mail ID - fastag.[protected]@insolutionsglobal.com

dheerajkm

from Raichur, Karnataka

Dec 15, 2019

I have also applied for fastag on Dec 6th and they say it will be delivered by 14 working days. But there is no place to track this. Other vendors like Airtel has the facility to track the order.

Really disappointed with the service, never expected from HDFC

tariq1881

Dec 15, 2019

Same issue... I applied for HDFC fastag by 30-November through online. I received a mail stated Tag issued successfully by 05-December 2019. But, still I didn't receive my Fastag physical kit.

Vinatak

from Chennai, Tamil Nadu

Dec 17, 2019

Hi. I applied for fastag and got issued the customer id and wallet. But dint received the physical fastag. Pl assist??

MmtC209

from Mumbai, Maharashtra

Dec 18, 2019

I have applied for the fastag from hdfc bank fastag portal and already paid all the charged but i didn't got any correspondence from hdfc . only I have received message that my fastag has been recharged by Rs. 300/- but the physical fastag is not received from bank and their customer service number is also not reachable. Please resolve the issue and arrange to send the fastag to me.

M. M. Trivedi

vadakattunaveen1990

from Delhi, Delhi

Dec 19, 2019

Rishi Raj Jain

Dec 20, 2019

I also faced the same thing, got the below confirmation message, but neither i received mail or any message. Though all the charges are deducted from my account.

Your Fastag application reference number HFRxxxxx
The Fastag Application PDF is sent to your registered email ID.
Our representative will get in touch with you soon.
You will receive your Fastag in the next 7 working days. Contact [protected] for queries.

Who is going to take responsibility ?

Is this happening from HDFC only?

Vasudevan Thangavel

from Delhi, Delhi

Dec 20, 2019

Even i am facing the same problem, I not sure . why HDFC spoil his reputation by engaging this kind of service.
I enrolled my Fastag in online the reason behind is, because of HDFC providing the service and i believed it.

Now i completely loose my hope with HDFC. Here i could see same complaints from almost all us and i wonder HDFC customer care not even bother about this and its shows how they treat customer's. although its Government Gateway problem, hdfc could have publish there regrets to customers, like how they contact customers for personal loan/credit card.

Very very poor fastag service.

sailendra tudu

from Bengaluru, Karnataka

Dec 23, 2019

Hi,

Same issue with me as well, HDFC created the user id and wallet is and took the money as well but the sticker has not yet arrived, HDFC doesn't even have any contact number or email to enquire about this.
Don't know when will I receive the sticker.

Anyone please provide the contact details for a follow-up.

Thanks
Sailendra

Suddarshan S

Dec 26, 2019

Hi all, I applied Hdfc Fastag on Dec 06, 2019 and received today my Fastag sticker from Hdfc. Please wait for 15 working days. I was also not able to contact customer service. Only option is we have to wait. If you are lucky you will receive with in a week.

jodidhar

Jan 13, 2020

I am also facing the same issue. I have received the message saying that the fastag account is created with the wallet id and all on Dec 12th. Money is deducted from my account and I am able to access the Fastag account as well, but the physical sticker/device has not been received. This is seriously pathetic from HDFC. Worst customer service also. I have been trying to reach their number[protected] but it is always busy.

Can someone please let me know how I can get an update on this? Any email id or any other numbers?

jodidhar

Jan 13, 2020

Kalyan RK

from Noida, Uttar Pradesh

Jan 29, 2020

I kept trying customer care ([protected]) and it worked one day (post 3 days).
If you give your reference no they will be providing you, courier tracking no which I verified and it's dispatched.

1033 - Won't be helpful for this issue
Overall it took me around 2 weeks plus
Customer service is bad anyway.

Vinay Barnes

Dec 1, 2020

Likewise. I have a cust ID and a wallet ID and money in the wallet. However, I have not received the physical Fastag since last year August 2019.
I called the customer service number for HDFC and the agent gave me the email address to send my query. I have since sent email and follow up emails numerous times, but, no response.

anuradha chary

from Nagar Karnul, Telangana

Feb 26, 2021

fashtag HDFC is worst to get.

My customer ID[protected]
my wallet ID[protected]
my Veh No AP10AM9943

I not received my fashtag HDFC

Worst part is that I am to use toll plaza. No fashtag, even I paif 10 days beofore. It is said 7 days.

Helpful

Found this helpful?

41 Comments

Post your Comment

Comment Guidelines

I have applied for fastag from hdfc bank on on 22 nd of november by paying 500/- . Since then I haven't received any update except acknowledgement mail. My acknowledgement number is HFR469717. Please take initiation and do update regarding the fastag

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560043

Hello,

I have applied for Fastag on 19th of Nov'19 and added another registration number to it on 24th of Nov'19, i have received my Customer Id number and Wallet Id number. I am yet to get to my sticker and there has been no intimation yet on this. On calling Customer Care number there has been no response, have visited the bank where i have my hdfc account, no response there as well. How can i get any kind of information of the current status ?

Regards,
Ashik

Dec 13, 2019

Complaint marked as Resolved

HDFC Bank has sent me fastags, hence closing this complaint.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by Ashik Hegde Hi Nadia,

Please please send an email to me on this, with information regarding when this will dispatched.

Thanks for the early response.

Regards,
Ashik.

Dec 04, 2019

Updated by Ashik Hegde Hi,

I have received SMS that fastag will be sent in 3 or 4 working days, there is no update yet. Can you please tell me where to follow up.

Dec 13, 2019

Updated by Ashik Hegde Hi,

I have received my hdfc fastag. Hence i am closing this complaint.

Thanks,
Ashik.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I have been trying to reach your customer service number[protected] for weeks now and i haven’t been able to reach anyone because the it says the number is busy which is weird for a customer care number.
I need to recharge my fastag and need information to be able to login but since my information like my user id, customer id and wallet number was not mailed to me i cannot access it. Can you please send me these details?

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 25, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

-Preethi
HDFC Bank Customer Assistance

shobhit1406

from Delhi, Delhi

Nov 26, 2019

Applied for fastag with ref no: hfr407438 but till date no response kindly tell the status

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560091

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

I have not got mail or sms
Reference id # hfr471561

Please help,

Thanks & regards
Muralidhar
[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,

I paid for a fastag using my credit card on 23/11/2019. I received a message that 500 rs. Were debited from my card. But then the fastag website said 'session timeout or error on page'
So at the moment, i have paid the money but i don't know whether the fastag application was successful.
The customer care number is always busy and i can never speak on the phone with anybody regarding this issue.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly email our FasTag Team at fastag.[protected]@insolutionsglobal.com and share the following details to check further: 1] You mobile number mentioned in your FasTag Application 2] Your vehicle number 3] The date of FasTag Application

-Nadia
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Pranav Thiagarajan I cannot see the full email address? I only see protected.

View replies

Ram Munjuluri

from Bengaluru, Karnataka

Nov 25, 2019

I had the same issue today (Nov 25th) and my application ref is HFR537314

There is absolutely no one to talk to... seems like a crappy service here. my Rs 500 is already charged with the SMS confirmation. But only have an error page on the web.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu

Vignesh — upi transaction not credited

1 review
Coimbatore, tamil nadu, india
Swathi eswaramoorthy on nov 25, 2019
Mark as resolved

Dear sir/madam,

I have made two transactions fro rs.1000 and rs 500 in to my hdfc fast tag account on 18.11.19 and 24.11.2019,
Through upi using vehicle no. Tn39ck6036. Since then the money is not credited to my fast tag account.

I am very disappointed in the service since i cannot connect to your phone number. And there are no other way to contact you. Totally frustrating.

Kindly look into the matter on urgent basis and solve it by crediting my hdfc fast tag with rupees 1, 500.00.

And please update a toll free number which is working

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Updated by Swathi Eswaramoorthy The phone number and the email id for contacting s not visible. It says protected.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: FLOT NO 103 , GOWRI SANKAR ENVLAVE ,NEAR VICTORIA PHARMACY COLLEGE ,NALLAPDU, CHALLAVARI PALLEM NALLAPDU, 522005

My salary account (Hdfc bank) was created in my first company, i left the company and not being employed. Now my salary account in hdfc bank has been converted to saving account (Without informing me). I logged into my account i see that i have some negative balance in my account. I request you please take action against this. I am request you please do normal zero balance or close my bank account immediately.
Bank a/c no:[protected], ifsc code : hdfc0004266, name : varada alekhya, aadhar :[protected], pan :axvpv5956g, mobile:[protected], mail :[protected]@gmail.com
Thank you
Varada alekhya

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that the charges levied in your account are as per the Bank's Schedule for fees and charges. You are requested to visit your account branch or any of our nearest branches with regard to your queries/concerns and our branch official will assist/guide you. Alternately, you can also contact our Phonebanking Team at 61606161 or email at Grievance.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Faridabad, Haryana, 121001

I have applied fast tag through hdfc bank. It says we will deliver it with in 7 days. I have applied on 12th november but till now i didn't get it. Although i got the mail regarding my wallet details but tag is yet not received.

I am trying to contact on customer care but it is busy every time. So i am not getting any support.

My application number is hfr360556.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by sandeep.bhardwaj Hi,

I contact to your customer care regarding this issue on Monday (25th Nov 2019) they told me you will receive your order by Monday/Tuesday (26 Nov 2109).

Fast tag is compulsory from 1st of December if you deliver post this date what will be the benefits. Why you are mention on your site that you will get Tag in 7 days.

Stop fulling customer.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 413004

Dear all,

I applied for fastag on 24.11.2019 at their website. I got an application reference number as hfr503168, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Dec 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

Updated by [email protected] Tried sending mail at fastag.[protected]@insolutionsglobal.com but mail not deliverable. Please send alternate or correct email.
Regards

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by [email protected] Unable to send mail to your given email

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 602

fastag application

Post your Comment

wallet money deducted even paid cash-sent multiple follow-ups but no response received

Post your Comment

applied for hdfc fastag but not yet received. with customer id 190000615644

Post your Comment

22 oct 19 mirevenue hold through gefu held by hdfc bank

Post your Comment

hdfc fastag application site error.. 500 deducted from account.. hfr529566

Post your Comment

fastag service

Post your Comment

fastag not received against application reference no. hfr379146

Post your Comment

fastag application query - hfr450505

Post your Comment

hdfc fastag payment made but no confirmation

Post your Comment

annual fees charged with false promise made by executive

Post your Comment

not received the fastag

Post your Comment

no update about fastag application

Post your Comment

hdfc fastag

Post your Comment

unable to reach customer service

Post your Comment

fastag

Post your Comment

fastag

Post your Comment

upi payment not credited

Post your Comment

negative balance in bank account

Post your Comment

fastag not received

Post your Comment

hdfc fastag payment made but confirmation sms & email not received.

Post your Comment

Related businesses