HDFC Bank Complaints & Reviews

I submitted HDFC fasttag application and paid RS 500 online on November 10. Reference number is HFR352401. After that there is no response on application status nor I have received fasttag. Customer care number given on Portal is not working. Never expected this from a reputed bank. Such a scam.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500084

I have been trying to seek help on one of the transactions that has been reversed by the merchant but does not reflect in my account statement. I have written multiple e-mails, shared the e-mail received from the merchant that clearly mentions the reference number, amount and the date of refund but the bank shows no intent to solve the issue. I receive the same standard e-mail from the bank that is of no help.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Aakriti Rupal Thank you for your response. But I am not sure if it is okay to provide my Account Number or Customer ID as these are confidential information.

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0704 i have confused with your words, date:21/11/2019. I am not interested about this service and don't want this membership any more. Please cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number :9353001
Name :- goranatala pranitha
Credit card number ending :- 0704

HDFC Bank customer support has been notified about the posted complaint.

Nov 21, 2019

Updated by Pranitha Prani Sorry for the typing mistake

OneAssist Relationship Number :9353001
Name :- Gorantala Pranitha
Credit Card Number Ending :- 0704

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I applied for fastag online on november 15, 2019, application reference number hfr380913 and made payment of amount inr 500. Till date no communication or status update for the same is made. No acknowledgement sent on registered phone number or email id. I tried to contact the provided customer service number, but that too is not getting connected.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Nov 24, 2019

Updated by Tushar T. Ghadge Hi, email you provided is displaying as fastag.[protected]@insolutionsglobal.com what is that [protected] part, it is not displayed fully.

Nov 24, 2019

Updated by Tushar T. Ghadge I received sms stating FASTag is activated and issued successfully few days ago, but no courier details received.

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Address: 421302

Hello sir

I visited so many times to hdfc bank (Bhiwandi branch - thane, maharashtra) but i did n't get any service from operation team including branch manager. The operation team in bhiwandi providing very worst service to thier customer and behaviouring very bad.

I have paid all the credit card outstanding payment and successfully closed in a single payment so i would request you to provide me "no objection certificate" from hdfc bank.

. My details are mentioned below.
Credit card no: [protected]

Regards,
Bhopendra bind
M no: [protected]
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: NEW STREET, Pondicherry, Puducherry, 605003

I have purchased my fastag from hdfc bank, but I did not receive any confirmation mail from the seller side..I contacted the concern customer care but they are not responding to the calls..very poor customer support...Can u please guide me in finding my application status and to get the fastag..my application no is HFR 404768..The customer care number is always busy and hdfc bank people also did not know how to resolve it..very pathetic.please do the needful as earlier

HDFC Bank customer support has been notified about the posted complaint.

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I have applied hdfc fastag through online and made payment of Rs.500.
The reference number of the application is Fastag-HFR364726 (No way to track the application status in online).

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 11, 2019

Complaint marked as Resolved

I just received the HDFC Fastag RFID Courier after 4 weeks . My only concern here is Fastag Customer care number no one responds and no reply for any of the queries from their support email id.

HDFC Bank customer support has been notified about the posted complaint.

Nov 25, 2019

Updated by Gobinath Duraisamy Complaint update:

I have applied online fastag on 13.09.2019. Application reference number is HFR364726. I have also received the customer id and wallet id on 24.09.2019 and it is in activestatus .
I haven't received my HDFC fastag RFid courier yet. Kindly share the courier details and let me know the current status.
I have contacted hdfc fastag customer care several times but no one is responding from that side it's continously busy.
I have sent an email to the following mail address :

support.[protected]@sahaj.co.in

fastag.[protected]@insolutionsglobal.com

Dec 05, 2019

Updated by Gobinath Duraisamy Hello Manoj,

I haven't received my HDFC fastag RFid courier yet.It's almost 3 weeks over.
Kindly share the courier details and let me know the current status -> Any updates on this one??

Name:Gobinath D
user id:[protected]
wallet id:[protected]
Mobile no:[protected]
Fastag Application Number-HFR364726

Fastag Application Number-HFR364726

I have been trying for last 2 weeks to contact hdfc to check the current status on the toll free number([protected]) but no one picks up this number seems to be dummy no one is responding and no reply for my email as well.

I have sent more than 8 emails to the below mentioned mail ids.I haven't received any reply to my emails.
fastag.[protected]@insolutionsglobal.com & support.[protected]@sahaj.co.in

Very worst customer services every seen as of today in any of the other Banks.

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Address: sector 15 a faridabad, Faridabad, Haryana, 121002

I adalti have submitted my written complaint in hdfc bank branch sector 15 a faridabad for withdrwal my money from my saving account through atm while the card was with me along with police complaint & cardholder dispute form but branch has not forwarded it and not ready to given any response regarding my complaint. Branch staff also misbehave with me when i visit to know the status of my complaint. The branch staff also refuse ta take my reminder complaint. After many arguments with staff they received the same. Very very bad behavior of branch staff of hdfc bank sector 15 a faridabad

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Please note that your complaint has been registered vide CRM Case Number: 10765472 and the matter is currently being investigated. Our Team will respond to you by 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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I applied for fastag on 08.11.2019 at their website.I got an Application Reference Number as HFR345131, where it is mentioned that PDF Application will be sent to your registered mail ID and representative will contact me. I have already made payment of Rs. 500/- through online transaction.

But till now, PDF Application has not been sent on my mail neither any representative contacted me till now.

I am trying to call the toll free number provided fastag applications since last two weeks but no one is answering or the number is continuously busy. First time i am facing such horrible service from HDFC.

I want to cancel my application and money back to my account. I have even sent the mail to fastag.[protected]@insolutionsglobal.com but no response.

I have already applied to other fastag.

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Address: Ambala, Haryana, 133001

I submitted request for fast tag using hdfc portal and it has been 9 days with no updates. Their toll free number doesn't work and there is no way to check the application status. I already paid the registration fee on 13th november 2019 but no update till now.
Application reference number - hfr368058
This is pathetic service as we pay for something and customer should have the visibility on the status of their application. From 1st of december we will have to pay extra toll for something we already did 17 days ago and lead to delay due to the bad services of the provider.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag within 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by Ishan1090 It has been more than 5-7 days and i have still not received any SMS about the dispatch details at all. This is really pathetic as using HDFC portal to get a Fastag takes a month to deliver it. However you can get it on the spot at the NHAI toll. I need my refund and i will get it from some other sources.

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Hi, I've applied Fastag in Oct'19, which got activated on 27th Oct'19 ( HFR293117 ). It's supposed to get delivered to my company address at Kolkata, however I've shifted to Bangalore and staying here for last 3 years.
I requested calling the helpline number to deliver it to Bangalore, I was told to send a mail along with a address proof to fastag. [protected]@insolutionsglobal.com, I sent it on 5th Nov, again on 8th Nov and again a reminder today. In between I've spoken 3 times with different executives over the helpline number which often stays busy n after all everytime I have been assured to get it delivered, they have noted my new address but I'm still waiting for the tag.
Kindly help.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Pune, Maharashtra, 411028

I have applied for FASTAG application reference no. HFR428021 on 20th Nov thru HDFC FASTAG portal. I was supposed receive application form PDF, SMS & call regarding the same but show off as of now. I tried calling Customer [protected] but getting it busy all day. Request you to update on my application status so I would be sure on my application as we are reaching the ultimatum of 1st Dec.

This kind of service really not expected from HDFC.

- Ramesh Jagtap

HDFC Bank customer support has been notified about the posted complaint.

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Address: 603202

Applied for HDFC fast tag on 11.11.2019. ref no. HFR360184. have not received the fast tag and not able to enquire as no one is picking up the customer care no provided. kindly update me about the status and make a working consumer care no available. if not kindly update whom to escalate the complaint too. HDFC service in terms of fast tag has been very bad. i am an account holder in hdfc for past 6 years. never had such a bad experience.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560043

I had ordered Fastag from HDFC Bank on 05 Nov 2019. I tried calling them multiple times but there is no response from them. They always used to transfer call from one department to another but never gave any update on status of the Fastag physical delivery. None of the representative contacted me for assistance on Fastag.
Please assist me to get my money back from HDFC Bank. Please find attached receipt for your reference.
Transaction Details:
Date: 05 Nov 2019
Narration: POS 416021XXXXXX0542 HDFC BANK LTD FA POS DEBIT
Cheque/Ref. No.:[protected]
Value Date: 05 Nov 2019
Withdrawal: 500.00 INR

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, the fastag was sent through speed post vide ref id RM[protected]IN
on November 13, 2019. Please check with the local post office for further tracking.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr the reference number of the application is hfr375149. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 9 years now (Saving acc) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 02, 2019

Updated by Vipgarg58 Still Fastag is not received.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 21, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia

HDFC Bank Customer Assistance

Reply

Vipgarg58's [Complaint's author] reply, Dec 2, 2019

I still not received the fastag. Can you please share the status, by when It will be received to my address

Vipgarg58's [Complaint's author] reply, Dec 3, 2019

Please provide further update.

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I have applied for hdfc bank fastag. My reference id is hfr352909. I have still not received any update on it. I had put the request on nov 10.

The customer care number is also not reachable, it is always busy.

No separate email id or customer care number is available to handle our queries. I want an update on the application or refund my rs 500 which was taken during application.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@1pay.in Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer assistance

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Address: 560016

Hello,

My fastag application number is hfr404859. There is response from the customer care / concerned team even after 3 days. It is mentioned in the email that your representative is supposed to get in touch. However, this has not happened till now and i am getting no response from the customer care number that is provided. Please look into it and help me get my fastag as early as possible.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

Dear Team,
I had applied for fastag on hdfc site and paid INR 500/- on 09/11/2019. Got confirmation email and sms. It said that fastag would be delivered within 7 working days. However, I have not received the fastag yet. Call center number is always busy and there is no way to reach out to anybody in hdfc on this. No idea how to get a refund also. I went with Hdfc as I have been its long time customer but now I am not geeting any help.
Pls. mail be the fastag at the earliest.
Faisal

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Reply

T

Thyagaraj Srinivasappa

from Bengaluru, Karnataka

Nov 22, 2019

An amount of RS.450 has been debited to my fastag account. I request you to provide me the details to regularise. Spoke to till free no. And sent email to fastag.[protected]@insolutionsglobal.com but no reply so far. Your action in adjusting the security deposit is not correct. You have done this without clarifying me.

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I am an existing customer of hdfc bank have applied for fastag through hdfc site and paid the amount also.

Application reference no: hfr 431523

No acknowledgment was not received via email or sms.

When tried to contact the tool free number[protected] and already dead.

I also cant find customer service email to contact.

How to contact the concerned person and get the fastag application acknowledgment and its details and get the same delivered

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your Contact number, Vehicle number A bank representative shall contact you as soon as we receive this information
We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: N4-501 VATIKA LIFESTYLE HOMES, SECTOR 83 OPPOSITE CITY HOMES, 122004

I had applied for fastag from hdfc bank vide application reference no. Hfr 359646 on 11/11/19. It's 10 days now and i've not received any update from hdfc bank so far.in the absence of fastag i'm facing lot of trouble and unnecessary expenses as i've to cross kherki plaza toll everyday at least 3-4 times. The service is very poor with no update to customers. Fastag helpline remains busy whole day and it's impossible to contact them for any update.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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