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Updated: Feb 20, 2026

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Address: Ambala, Haryana, 133001

I submitted request for fast tag using hdfc portal and it has been 9 days with no updates. Their toll free number doesn't work and there is no way to check the application status. I already paid the registration fee on 13th november 2019 but no update till now.
Application reference number - hfr368058
This is pathetic service as we pay for something and customer should have the visibility on the status of their application. From 1st of december we will have to pay extra toll for something we already did 17 days ago and lead to delay due to the bad services of the provider.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag within 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by Ishan1090 It has been more than 5-7 days and i have still not received any SMS about the dispatch details at all. This is really pathetic as using HDFC portal to get a Fastag takes a month to deliver it. However you can get it on the spot at the NHAI toll. I need my refund and i will get it from some other sources.

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Hi, I've applied Fastag in Oct'19, which got activated on 27th Oct'19 ( HFR293117 ). It's supposed to get delivered to my company address at Kolkata, however I've shifted to Bangalore and staying here for last 3 years.
I requested calling the helpline number to deliver it to Bangalore, I was told to send a mail along with a address proof to fastag. [protected]@insolutionsglobal.com, I sent it on 5th Nov, again on 8th Nov and again a reminder today. In between I've spoken 3 times with different executives over the helpline number which often stays busy n after all everytime I have been assured to get it delivered, they have noted my new address but I'm still waiting for the tag.
Kindly help.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Pune, Maharashtra, 411028

I have applied for FASTAG application reference no. HFR428021 on 20th Nov thru HDFC FASTAG portal. I was supposed receive application form PDF, SMS & call regarding the same but show off as of now. I tried calling Customer [protected] but getting it busy all day. Request you to update on my application status so I would be sure on my application as we are reaching the ultimatum of 1st Dec.

This kind of service really not expected from HDFC.

- Ramesh Jagtap

HDFC Bank customer support has been notified about the posted complaint.

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Address: 603202

Applied for HDFC fast tag on 11.11.2019. ref no. HFR360184. have not received the fast tag and not able to enquire as no one is picking up the customer care no provided. kindly update me about the status and make a working consumer care no available. if not kindly update whom to escalate the complaint too. HDFC service in terms of fast tag has been very bad. i am an account holder in hdfc for past 6 years. never had such a bad experience.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560043

I had ordered Fastag from HDFC Bank on 05 Nov 2019. I tried calling them multiple times but there is no response from them. They always used to transfer call from one department to another but never gave any update on status of the Fastag physical delivery. None of the representative contacted me for assistance on Fastag.
Please assist me to get my money back from HDFC Bank. Please find attached receipt for your reference.
Transaction Details:
Date: 05 Nov 2019
Narration: POS 416021XXXXXX0542 HDFC BANK LTD FA POS DEBIT
Cheque/Ref. No.:[protected]
Value Date: 05 Nov 2019
Withdrawal: 500.00 INR

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, the fastag was sent through speed post vide ref id RM[protected]IN
on November 13, 2019. Please check with the local post office for further tracking.

-Anay
HDFC Bank Customer Assistance

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I have applied hdfc fastag through online and made payment of 500 inr the reference number of the application is hfr375149. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 9 years now (Saving acc) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Dec 02, 2019

Updated by Vipgarg58 Still Fastag is not received.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 21, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia

HDFC Bank Customer Assistance

Vipgarg58's [Complaint's author] reply, Dec 2, 2019

I still not received the fastag. Can you please share the status, by when It will be received to my address

Vipgarg58's [Complaint's author] reply, Dec 3, 2019

Please provide further update.

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I have applied for hdfc bank fastag. My reference id is hfr352909. I have still not received any update on it. I had put the request on nov 10.

The customer care number is also not reachable, it is always busy.

No separate email id or customer care number is available to handle our queries. I want an update on the application or refund my rs 500 which was taken during application.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@1pay.in Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer assistance

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Address: 560016

Hello,

My fastag application number is hfr404859. There is response from the customer care / concerned team even after 3 days. It is mentioned in the email that your representative is supposed to get in touch. However, this has not happened till now and i am getting no response from the customer care number that is provided. Please look into it and help me get my fastag as early as possible.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka

Dear Team,
I had applied for fastag on hdfc site and paid INR 500/- on 09/11/2019. Got confirmation email and sms. It said that fastag would be delivered within 7 working days. However, I have not received the fastag yet. Call center number is always busy and there is no way to reach out to anybody in hdfc on this. No idea how to get a refund also. I went with Hdfc as I have been its long time customer but now I am not geeting any help.
Pls. mail be the fastag at the earliest.
Faisal

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

T

Thyagaraj Srinivasappa

from Bengaluru, Karnataka

Nov 22, 2019

An amount of RS.450 has been debited to my fastag account. I request you to provide me the details to regularise. Spoke to till free no. And sent email to fastag.[protected]@insolutionsglobal.com but no reply so far. Your action in adjusting the security deposit is not correct. You have done this without clarifying me.

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I am an existing customer of hdfc bank have applied for fastag through hdfc site and paid the amount also.

Application reference no: hfr 431523

No acknowledgment was not received via email or sms.

When tried to contact the tool free number[protected] and already dead.

I also cant find customer service email to contact.

How to contact the concerned person and get the fastag application acknowledgment and its details and get the same delivered

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your Contact number, Vehicle number A bank representative shall contact you as soon as we receive this information
We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: N4-501 VATIKA LIFESTYLE HOMES, SECTOR 83 OPPOSITE CITY HOMES, 122004

I had applied for fastag from hdfc bank vide application reference no. Hfr 359646 on 11/11/19. It's 10 days now and i've not received any update from hdfc bank so far.in the absence of fastag i'm facing lot of trouble and unnecessary expenses as i've to cross kherki plaza toll everyday at least 3-4 times. The service is very poor with no update to customers. Fastag helpline remains busy whole day and it's impossible to contact them for any update.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 641025

I am an existing customer of hdfc bank have applied for fastag through hdfc site and paid the amount also.

Application reference no: hfr351395

Not acknowledgment was not received via email or sms.

When tried to contact the tool free number[protected] no one responds, just a music. I tried call almost every day for 1 week.

I also cant find customer service email to contact.

How to contact the concerned person and get the fastag application acknowledgment and its details and get the same delivered

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 560017

Hello,

I did not receive my cashback since my first day o[censored]sage of hdfc fastag. I contacted customer care through email and said hdfc will pay cashback after govt pays them (Ridiculous). But icici fastag pays within a month of travel done.

So i decided to close my wallet and no one picking up my call and responding to my email.

Worst service by hdfc.

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Address: 560043

I have applied fastag and payment already done, till now no update toll number not working, either provide the status of the shipment or please cancel and refund the money will take fastag from paytm.

I have applied other from paytm it has reachrd within time and here i am struggling with hdfc
Will not recommend others to take from this bank. Try other and better alternatives.

Have not expected this from hdfc.

Highly disappointed.

Mob number: [protected]

Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@1pay.in Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer assistance

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V

Vishwas Bharadwaj

from Mumbai, Maharashtra

Nov 21, 2019

I have ordered a Fastag from HDFC on 6th Oct 2019. till now i have not received the fastag. nor there is any update. when ever i call customer care, they put my call on hold saying that they will check & get back. After few minutes, my call is dropped. this is a cheating and never expected HDFC to behave so cheap for just 500/-.

S

Sidharth Bajaj

from Kolkata, West Bengal

Nov 21, 2019

Purchased a fastag from hdfc with name sidharth bajaj ph.[protected] and email young.[protected]@gmail.com.. recieved no confirmation and no way to contact them

M

Mahesh Pandian

from Mumbai, Maharashtra

Nov 21, 2019

Hi, I have applied for HDFC Fastag over online on 6th of November 2019.all I have received is a reference NUMBER-HFR331269.I haven't received any mail for the same. I have called the mentioned numbers n times, but in vain.

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Address: Teachers Colony, 560070

Hi,

I applied for hdfc fastag, through my hdfc bank customer id 42812397 on 11 nov and payment has been made through hdfc credit card.

After submission it was showing application and other details will be share on your hdfc registered email id, till now i haven't got any details.

I tried to reach hdfc fastage, toll free number not working and other hdfc bank account and credit card customer care team is also not supporting. T

Dec 3, 2019

Complaint marked as Resolved

After the complaint, next day i have received sms regarding my application status that my application has been approved with ID number. After 4 days i have received one more message saying that your TAG has bee dispatched. So, finally it's took 21 days for me to get my FASTAG from the date of application submission.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 03, 2019

Updated by Hareesha Hr Thanks my issue has been resolved. and i have received my tag 2 days back

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S

Swaraj Gurudu

from Mumbai, Maharashtra

Nov 21, 2019

My hdfc fastag reference no. HFR359797... I have applied on 11.11.2019. But till now not received after 7 working days. Pls kindly send asap.

K

kiranmai chinni

from Chennai, Tamil Nadu

Nov 21, 2019

Rs 590 got deducted as ach return charges without any intimation by hdfc bank.They didn't even send mail or message...

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Address: Mumbai City, Maharashtra, 110074

Website: v1.hdfcbank.com/htdocs/common/fastag/faq.html

I have applied for hdfc fastag (Online) on 18/11/2019 with pyments of inr 500/- the payment ref no is[protected]hdfc bank ltd fastag mumbai). I have not received any email confirmation till now and the customer care number is always busy[protected].

The fastag ref. No. Given by hdfc website is hfr399660

There is no other number or email available on any webpage of hdfc bank for fastag.

This is my first and last exparience with hdfc bank. Their customer service is very very very poor.

Hope someone will resolve my problem.

Dec 4, 2019

Complaint marked as Resolved

I got my fastag yesterday at my home address.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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N

nandkishore chandak

from Kota, Rajasthan

Nov 21, 2019

I have an HDFC credit card 2330. I paid the full due amount on credit card before due date. On due date, bank has no check on the account whether the payment is done or not and they auto deduct the total due amount from my account. However it was refunded back immediately.
i closed my account Sept and refuse auto pay.

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I applied for fastag in their website. I got an application reference number as hfr427883, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

We request you to kindly confirm the date of application along with your registered mobile no. to enable us to assist you further.

-Nadia
HDFC Bank Customer Assistance

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Address: HDFC Bank, Banaswadi, 560036

I received fastag from hdfc. However, even before i could use it - i got several messages like your fastag is been used at hoskote and krishnagiri tolls and amount also got deducted whereas i had not traveled in that location.
Not able to reach the toll number provided and not able to create login as i have not received any welcome mailer with wallet id. Only thing i got is the fastag rfid.
I also sent several emails to the relationship manager assing to me from hdfc ban, but it was of no help.
Not sure what to do in my case as someone else is using fastag with my car number.
First time i am facing issue like this with such a reputed bank.

Dec 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 560066

I have applied for the Fastag from HDFC and paid 500 INR om 15th of Nov'19. I have got the booking reference number HFR382758. The booking reference stated that I will get an email but I did not receive anything plus it said that a representative will get in touch with me very soon but so far no one have reached me yet. They have given a toll free number[protected] which seems to be always busy or just not getting connected. (*Not really sure if they intend to keep it busy always)

They have promised that I will receive the Fastag within 7 days, but its already 6th day, not even an email confirmation of the application that I made along with 500 Rs.

Could any one help me here with any sort of lead to complete this process.

HDFC Bank customer support has been notified about the posted complaint.

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Address: T C PALYA MAIN ROAD, Bangalore, Karnataka, 560036

I had applied for hdfc bank fast on nov 15 via online site and also paid 500 towards it. I did not receive the application reference email nor i am getting any response from toll free number [protected]. Already paid rs 500. Following i s my application hfr381605 number. Can somebody help on this? If not kindly help get a refund. Please help expedite the same.

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@1pay.in
Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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