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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 614

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S
sanjiv r kumar
from Delhi, Delhi
Nov 18, 2019
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Address: Sonipat, Haryana, 131001

Sir,

I applied for fastag on 16.11.2019 at their website. I have only application reference number hfr387363, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/-.

But till know no pdf application is sent on my mail neither any representative contact me.

Please send application in pdf, arrange representative call and arrange my fastag card at earliest.

Sanjiv kumar
Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days for date of application. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com
Note:- dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance
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    samy2505
    from Mohali, Punjab
    Nov 18, 2019
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    Applied for fastag with hdfc bank on 8th november, 2019. I got a reference number hfr343990. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since last 3 - 4 days but no one is answering or the number is continuously busy. I have my saving account with hdfc for last 5 years and this is first time i am facing such horrible service.
    HDFC Bank customer support has been notified about the posted complaint.
    Nov 21, 2019
    Updated by samy2505
    Kindly let me know the status of my Fastag application. Application reference number is hfr343990
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      Newnav
      from Chennai, Tamil Nadu
      Nov 18, 2019
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      Applied for fastag with hdfc bank on 9th november, 2019. I got a reference number hfr348879. It says that a email will be sent as a acknowledgement. I have not received any mail. I tried calling the toll free number provided but number is not active. Only number that is working is the emergency road side assistant. They say they can't connect to the customer care. Why publish a customer care number if it's not ready? There is no means of communication. No email id. No customer care number. Hdfc customer since 2016. Never expected this kind of pathetic service.
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        R
        Ramasamy Karuppiah
        from Bengaluru, Karnataka
        Nov 18, 2019
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        Address: Bangalore, Karnataka, 560100

        I applied for HDFC fastag on Nov 2019 1st week. I got the message stating the account is created and this is the wallet and customer Id. But I haven't received the fastag sticker (RFID). I'm trying to reach them but no proper customer care numbers available. It's really frustrating. No proper emails and contact numbers.
        HDFC Bank customer support has been notified about the posted complaint.
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          ravisharma16
          from Mumbai, Maharashtra
          Nov 18, 2019
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          Address: Pune, Maharashtra

          Applied for hdfc fastag through online mode on 9th november 2019. Amount 500 also paid online. Reference number generated is hfr345794 on 9th november 2019. Also it shsows that the representative will contact and application pdf is sent on registered emailid. But till date no application pdf received on email as well as no communication on hdfc fastag has been received. Toll free complaint number always shows busy.
          Please refund teh amount.
          Ravi sharma
          Aug 9, 2021
          Complaint marked as Resolved 
          Dear Customer,

          We have issued and dispatched the FASTag via speed post vide ref id RM[protected]IN on November 18, 2019. You will receive the tag in 7-10 working days.

          -Nadia
          HDFC Bank Customer Assistance
          Dear Customer,

          Kindly note that your tag has been dispatched to your mailing address on November 19, 2019, vide Speed Post Reference Number: RM[protected]IN.

          -Nadia
          HDFC Bank Customer Assistance
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            S
            Sonalica
            from Chennai, Tamil Nadu
            Nov 18, 2019
            Resolved
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            Resolved

            Hi,

            I am given with hdfc priority pass exclusively for domestic and international lounge usage. I used in chennai airport lounge in the month of august using my priority pass card.

            Now after three months hdfc bank has charged me for using the lounge.

            16/11/2019 pploungefee 10082019 chennai 1+0 1970.19 dr

            Request to take necessary action.
            Dec 19, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 18, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your Credit Card No., along with the registered mobile number & email ID with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              P
              Prashanth Poddishetty
              from Hyderabad, Telangana
              Nov 18, 2019
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh

              Hdfc bank employees contacted me for fastag. I've followed their instructions and brought a fastag. My reference number for fastag application hfr299675. I've paid 600/- online payment and documentation were submitted 26th oct and it has been over 25 days. I've not received my fastag.

              I have tried reaching out to the customer care number and dropped an email many times. Haven't received any response.

              I request bank authorities to work on this issue at earliest and live up to there promises of delivering the product on time.
              Nov 20, 2019
              Complaint marked as Resolved 
              I've received my Fastag through Indian Speed Post. Thanks for resolving my Issue.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 18, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please note that your Tag has been dispatched to your mailing address on 1.11.19 vide Blue Dart AWB Number: [protected] however same was returned undelivered. Kindly re-confirm your correct and complete mailing address by emailing our Fastag Team at fastag.[protected]@insolutionsglobal.com

              -Nadia
              HDFC Bank Customer Assistance
              Nov 20, 2019
              Updated by Prashanth Poddishetty
              I would like to thanks to the concerned department for resolving my issue. I've Received my FastTag via Indian Post yesterday. Thanks
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                F
                Fastag
                from Delhi, Delhi
                Nov 18, 2019
                Resolved
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                Address: Hyderabad, Andhra Pradesh, 500072

                Applied for fastag with hdfc bank on 15th november, 2019. And received ar eference number hfr378853. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since last 3 - 4 days but no one is answering or the number is continuously busy.
                Dec 21, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 18, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We would like to state that the Turn Around Time for affixing FasTag on your vehicle is as below:

                Metro cities – 7 working days
                Non Metro cities – 15 working days

                Request you to write to fastag.[protected]@1pay.in for further assistance.

                -Nadia
                HDFC Bank Customer Assistance
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                  K
                  Kundan1512
                  from Bengaluru, Karnataka
                  Nov 17, 2019
                  Resolved
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                  Address: 560068

                  Hi,

                  I tried sending amount of rs. 20000 from hdfc to [protected]@anikendradaschoudhury account using upi id but amount has been deducted from my account but not credited yet to [protected]@anikendradaschoudhury account.

                  Upi transaction id :[protected]

                  Google transaction id : cicagkdwtzkojq

                  Please let me know where is my amount of rs. 20000

                  Thanks & regards
                  Kundan prasad
                  Dec 19, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 18, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                  -Nadia
                  HDFC Bank Customer Assistance
                  Hello, i received amount today in another account
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                    V
                    vishal151991
                    Nov 17, 2019
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                    This is really pathetic that your relationship manager keeps ignoring the complain and never resolve query. Your hdfc services is so pathetic that i have been paying penalties for hdfc card only because hdfc mistakes. I need to solve my hdfc credit complaint where more than 10000 spend has been shown and i have no clue asked relationship manager 10 times in 1 month but he keeps ignoring. I have to change my relation ship manager and need to resolve my hdfc credit complain by tomorrow in any case
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 17, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    Anay
                    HDFC Bank Customer Service Assistance.
                    Nov 17, 2019
                    Updated by vishal151991
                    what is the reference number ? I have been sending emails to him from 5th of October Help me for this and dont make it more complicate by guiding me for more steps
                    Nov 18, 2019
                    Updated by vishal151991
                    Waiting for your reply
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                      R
                      Raghukt77
                      from Bengaluru, Karnataka
                      Nov 17, 2019
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                      Address: Bangalore, 560092

                      I received a message that Rs 105/- has been debited from my account at LADPALWAN Toll Plaza. I am based out of Bangalore and it has been debited from my account wrongly. I have not travelled any where. Below are the details. Please check the same and credit back the amount to my account at the earliest.
                      Also attached the screenshot of message. Multiple such messages has been received and more than Rs 300 has been deducted from my account and still it is continuing.

                      Fastag Customer ID : [protected]
                      Valet ID: [protected]

                      Even after giving multiple complaints to the customer care they are not resolving the issue. Please help to close it asap. My amount is getting debited un-necessarily.
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 18, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We request you to write to fastag.[protected]@insolutionsglobal.com for further assistance in this regard.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Nov 18, 2019
                      Updated by Raghukt77
                      Thank you for the update. But I have clearly mentioned that i had raised complaint with customer care and also mail sent to the above given mail id on 28th of Aug 2019. But i have not received any response. Also as suggested by customer care i have sent whatsapp message with all screenshots, RC copy, Vehicle photo also to the number ([protected]). Please get it resolved asap.
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                        T
                        tytytyt
                        from Bengaluru, Karnataka
                        Nov 17, 2019
                        Resolved
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                        Resolved

                        Address: J.P Nagar, 560093

                        I wanna tell that hdfc bank is using my account as they want charging money as they want that my emi was 3333/-per month they chrged me 3783 rs/- + 307 extra charges where i was not infromed abu that they are charging me with no reason and that day itselt i raised direct complaint to hdfc bank then they returned my amount of 89 rs in my account, day by day hdfc bank is doing fraud with customers and they are looting the customers with no reason, i will request you all plz do not connect with this bank this bank is looting completely..
                        Dec 22, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 17, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
                        Verified Support
                        Nov 18, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We wish to inform that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same.
                        https://bit.ly/2CVc0wy

                        -Nadia
                        HDFC Bank Customer Assistance
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                          Ravighazipuri
                          from Mumbai, Maharashtra
                          Nov 17, 2019
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                          Address: VILL-ADAMPUR, POST- LALIT PUR LUDUHI, MAU, Mau, Uttar Pradesh, 275307

                          My account number [protected] is again on Hold while I have cleared my dues of my credit card ends with 7982.
                          No one is responding. The are providing wrong contact detais which is not working [protected]/02.
                          Why there is again hold after payment. I want to release my hold immediately. And reopen my credit card.
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                            Viralpitroda
                            from Delhi, Delhi
                            Nov 17, 2019
                            Resolved
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                            Resolved

                            relieving letter and full and final settlement

                            I am an ex employee of hdfc bank (Emp code - 209360). I worked for 5 months there and left the job on 17 aug 2019. I still haven't received my relieving letter and full and final settlement. It's been 4 months now. As many times i communicated with hr, he said that "i forwarded your mail, it will get processed soon" but that "soon" still has not arrived. I talked to ch as well and he is also procrastinating the matter. I am not able to join...
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                            S
                            Sunil Bobade
                            from Mumbai, Maharashtra
                            Nov 17, 2019
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                            Address: 400708

                            Applied for Fastag with HDFC bank on 9th November, 2019. Paid 500 rs and I got a reference number HFR348813. I got a message that the Application PDF has been sent on my email ID. Unfortunately I have not received any PDF, acknowledgement and no one bothered to contact me. Pls look into matter.
                            Sunil bobade
                            [protected]
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                              A
                              Ashwin Surti
                              from Mumbai, Maharashtra
                              Nov 17, 2019
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra

                              I had applied for personal loan at hdfc bank for balance transfer of my personal loan with bajaj finance and hdb financial services. But i received dd of less amount for closure of hdb loan. Hence loan did not close and hdfc has started deducting heavy emis now i am being asked to pay emi for hdfc as well as hdb.

                              I have returned dd back to hdfc bank and was assured to get emi reduced but they haven't reduced emi.

                              Chronology:

                              I had received a call from your personal loan department ms. Isha (Contact # [protected]) who informed me that she can get a balance transfer of all my loans including other bank loans in to one from hdfc to which i got ready as i wanted to go with hdfc only.

                              After completing all the formalities, my loan got disbursed in the mid of august 2019.

                              I received 2 dds from hdfc bank.

                              one for bajaj finance loan closure amounting rs.2, 10, 739/-

                              another for hdb financial services loan closure amounting rs.2, 86, 692/-

                              Apart from above mentioned dds, i received an additional amount of rs.170, 206.00/- in my account and ms. Isha had confirmed addition amount received as i requested for my personal needs.

                              I did not verify both the dds as i have always trusted hdfc.

                              My loan from bajaj finance got properly closed with the dd provided.

                              It took me time to go to hdb financial for loan closure due to some personal reasons.

                              I visited hdb financial at dosti pinnacle building, manpada, thane branch for loan closure but to my surprise they informed me that the dd is prepared with very less amount.

                              as per hdb finance officer, the dd with is provided to me is of lesser amount around rs.1, 50, 000/-. Though i had provided repayment schedule of hdb loan.

                              I called up ms. Isha from there itself to confirm where she found there is a mistake.

                              I followed up with ms. Isha for next two days where i found her helpless as her senior was not responding properly.

                              On 12th september i called ms. Isha where she was trying to handover phone to his senior mr. Raj but he was not ready to talk. Later he came on phone and said they can't do anything and i will have to get in touch with hdfc bank also he said do not disclose our names to bank to which i replied i would escalate this matter to the senior management of hdfc where he replied do whatever you want to do i don't care.

                              I got completely disappointed with such kind of response from such a senior member.

                              I would request you to take a strict action and provide a solution which helps me to close hdb financial's loan.

                              I am completely blocked now with heavy emis and cannot afford to increase my emi anymore.
                              Dec 19, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 17, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details, loan application number. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                I
                                Ishan T
                                from Noida, Uttar Pradesh
                                Nov 17, 2019
                                Resolved
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                                Resolved

                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

                                I applied for a hdfc fastag through hdfc fastag online application portal of hdfc.
                                After filling in correct details and uploading copy of rc and paying fees i haven't received any email as stated on the portal.
                                Further no representative from hdfc has contacted me.
                                I'm supposed to get the fastag in one week but no details available till now.
                                The helpline number is useless as no one responds.
                                Reference number is hfr360844
                                This is an extremely pathetic and poor service on part of hdfc. Highly unprofessional for such a reputed bank.
                                Dec 21, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 20, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Your fastag application is under process and you will receive the tag in 7 working days.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  I
                                  Imran Irn
                                  from Mumbai, Maharashtra
                                  Nov 17, 2019
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                                  Address: 560076

                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8124 without my concern on date:16/11/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                  Oneassist relationship number:-5713608
                                  Name :- imran pasha
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 8124
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Dr om Kashyap
                                    from Mumbai, Maharashtra
                                    Nov 17, 2019
                                    Resolved
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                                    Resolved

                                    Address: 116/209 B-11,RAWATPUR GAON, RAVATPUR GAON SAYYED NAGAR, 208019

                                    Have applied hdfc fastag through online and made payment of 500₹. The reference number of the application is hfr364062. I have uploaded copy of the final document and rc and since then there is no update.

                                    There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                                    I have been with hdfc for 7 years and now this is the worst moment with them.
                                    The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                                    +1 photos
                                    Dec 28, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Your fastag has been processed and sent via speed post vide ref id RM[protected]IN on November 18, 2019. You will receive the tag in 7-10 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      Naren2009
                                      from Chennai, Tamil Nadu
                                      Nov 17, 2019
                                      Resolved
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                                      Resolved

                                      Hi team, i am facing problem with payzapp login. I have forgot my password. When i click forget password it shows support team will reset your password. I called too many time to reach you but its busy/mute sometimes. Then i sent a mail to support team. Could you please help me to reset my password. My registered mobile number is [protected]. Could you please help me.

                                      I request you to please short out my issue as soon as possible. You can ring me the above mentioned number anytime..
                                      Thanks,
                                      Narendrakumar
                                      Nov 17, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
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