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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 661

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V
Vaishnavi Sudhakar
from Chennai, Tamil Nadu
Aug 26, 2019
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I do not want one assist subscription for my credit card. Kindly cancel. Relationship no. 3994715. I was explained the process as if it was a mandatory thing. Don't need any insurance. I'm not even using the card. And above everything, i had no idea you were calling from one assist. This is very unfair of you. And your chat app is absolutely good for nothing. No help received.
Aug 26, 2019
Updated by Vaishnavi Sudhakar
This is daylight robbery. Fraud.
Dear Vaishnavi,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan has been cancelled on 26th August and the refund will be initiated within 5 workings to your account from the cancellation date.

Hope this resolves your issue.

Regards

Team OneAssist
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    rupk110
    from Kolkata, West Bengal
    Aug 26, 2019
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    Address: AB(G)-3/6, BURNPUR, Burdwan, West Bengal, 713325

    On 16th july 2019 my credit card request was procced & card sent to me with last four digit 3279 and airway bill no - [protected] but after some days when i saw the card was not delivered to me or no phone call provide by bluedart i go to the bluedirt site with the tracking id. Thera i saw that my card returned back to the bank. So now what can i do for it. Please mail me at - [protected]@gmail.com.
    HDFC Bank customer support has been notified about the posted complaint.
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      C
      chethu8553839597
      from Mumbai, Maharashtra
      Aug 26, 2019
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      Address: kolathur village and post hoskote tq bangalore rural dist, Bangalore Rural, Karnataka, 562114

      Dear sir
      please find loan account nos and date of closer

      i have car loan and used car loan in hdfc bank and i closed my car loan on[protected] and[protected] loan account no is 34609362 and 49986927 after that iam not revived my loan NOC, so please send me noc to my mail id or to my address. please i need emergency required noc copy please share me on mail or speed courier and update me son as possible.
      +5 photos
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        Mdebanjana
        from Bengaluru, Karnataka
        Aug 26, 2019
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560103

        Hi sir,

        This is regarding my complain for account number:- 501002*0152.
        Complain number :-hbl=[protected]
        On 13th august an amount of rs 4300 was debited from my account it came to my notice when i checked my account balance the following day. On 16th august i raised a complain and i was promised a call back from customer service. On 19th august i. E, today i received a call from the hdfc credit card customer service and they mentioned me that this money was deducted as it was a lease amount for my credit card.
        The first thing i want to mention is that i have never used the credit card and it was provided to me by the bank even after denying for credit card and tilll date not a single transaction was done by me as well as nothing was informed to me regarding this unauthorized transaction. My account went to minus.
        I request for a proper clarification and if this the scenario i will have to transfer my salary account to other alternate bank.
        I request you to take up this matter urgently and help me to recover my money.

        Name: debanjana mukherjee
        Account no.:-501002*0152
        Type of account:- salary account.
        Complain number :-hbl=[protected]
        Sep 29, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Aug 26, 2019
        Updated by Mdebanjana
        I request you to block my card as I do not want to avail the credit card service from your bank and I request you please return the lien amount as it is my hard earn money. In spite of not using the credit card your bank charged me money is this the way you guys show responsibility towards your customers.

        Please Return my money and Block my credit card or else I have take legal action against your bank.

        This kind of Service from HDFC Bank is not acceptable.
        Verified Support
        Aug 27, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

        -Nadia
        HDFC Bank Customer Assistance
        Verified Support
        Aug 27, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        Credit Card despatched through Blue dart courier vide Awb - [protected] on 17/07/2019 is pending for delivery on 19/07/2019 for the reason ADDRESS UNLOCATABLE/LANDMARK NEEDED. We request you to update the mailing address. To change the mailing address / contact detail in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link.
        https://www.hdfcbank.com/assets/pdf/change_address_contact_details_email_id.pdf
        Please send the completed form to our mailing address mentioned below
        HDFC Bank cards Division
        PO BOX #8654
        Thiruvanmiyur P.O.
        Chennai 600 041

        -Nadia
        HDFC Bank Customer Assistance
        My noc not received my two wheeler loan ac no 52942160 name nirajkumar kamal naryan prasad phone no [protected] my address 54 Astik nagar garodra nahar Road surat gujarat 395012

        lien amount deducted from account for not using credit card - Comment #3520350 - Image #0
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          S
          sunilupadhyay
          from Delhi, Delhi
          Aug 26, 2019
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          Address: Gurgaon, 110030

          Hi Vidya,

          I believe that 4 days over what you said last time i have not received any response from your side neither i received any call from home Branch. Now can i ask you one thing this 4 days not enough for your team or do you want another 4 days to respond or resolve my issues.

          I am waiting for your response, i just wanted to see that how many days enough for HDFC bank to respond to a simple query. I have mentioned everything in this email but for last 10 days no response.

          I believe that this time you will look into this matter.

          Thanks

          "I had a salary account with HDFC Bank and it was not operational since January 2019. I was not able to visit the home branch of my account as it was far away from my place. They kept adding non-maintenance charges to my account every quarter and than every month till I don't know. 2019 and it became approx -1103. During this period I contacted them multiple times over phone banking and in my hometown's branch but every time they asked me to Visit Home branch and get negative balance down to Zero.
          Let me tell you I can not give neither I can visit home branch because it is too far and we are in 2019 where everything can be handled by the application and call, understand one thing we are talking about private bank not government bank.

          I want you to arrange a call back from my home branch and wave of my amount."

          They are just making fool of customer not doing anything. They charge you first then they will inform you and then they will force you to pay. I hope they understand the RBI rule that no bank can make customer account in negative. If you guys does not know then follow this link for information.

          I checked through the RBI Website and realized that as per a circular by RBI (Annexure to the Circular RBI/2014-15/308 http://DBR.Dir.BC.No.47/13.03.00/2014-15),

          a customer who keeps a minimum balance in his acct should be penalized. (Whether or not, it is not the fault of the customer, and despite his attempts to close acct).
          HDFC Bank customer support has been notified about the posted complaint.
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            P
            Poonam Kumari Singh
            from Samastipur, Bihar
            Aug 26, 2019
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            Address: Bokaro, Jharkhand, 829127

            Myself Krishna Singh i am having complain against hdfc bank regaring Form 16.
            I was working in HDFC Bank and want Form 16 of financial year 2018 to 2019, but were not providing me Form 16 so many mail was done but not a single reply from their side please help me regarding this problem.
            Do needful as soon as possible.

            Regards,
            Krishna Singh
            E-Id of HDFC Bank-K4550
            M No-[protected]
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 28, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to write to exit.[protected]@hdfcbank.com for further assistance in this regard.

            -Nadia
            HDFC Bank Customer Assistance
            Aug 28, 2019
            Updated by Poonam Kumari Singh
            Resolved..I have received the form 16

            Thanks team
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              P
              pardeep21
              from Nawanshahr, Punjab
              Aug 26, 2019
              Resolved
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              Resolved

              Address: 143001

              Mrs jyoti mehra and arjun bhatia approached me described about the policy and accordingly i have purchased a life insurance from hfc life and my plociy no. Is 20557845 dated 18.8.2018 by making payment through cheque encashed on 23.7.2018 and my medical was done on 30th july 2018 and my police was issued on 18th august 2018 but my premium was adjusted from 18th april 2018 without my permission and consultation, jyoti mehra and arjun bhatia cheated me please take strict legal action against them
              Sep 28, 2019
              Complaint marked as Resolved 
              HDFC Life customer support has been notified about the posted complaint.
              Verified Support
              Aug 26, 2019
              HDFC Life Customer Care's response
              Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
              Verified Support
              Aug 26, 2019
              HDFC Life Customer Care's response
              Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
              Yogita ishwar ghaiwat policy n 21529892
              bonus ke nam se policy bharwayi he hamara salana inkome bhi nhi he. vishal bhardwaj. dipak roy. aaditi mishra. mital in logo ne bonus ke nam se policy bharwayi he or hame hamare paise wapas chahiye
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                I
                Indhh
                from Mumbai, Maharashtra
                Aug 26, 2019
                Resolved
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                Resolved

                Address: Hyderabad, Telangana

                Hi, i have salary account in hdfc 4 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -3260 balance.
                The bank converts my salary account converted into savings account & charged monthly.. Now its 9000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
                Oct 2, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 29, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                With reference to your query regarding the hold amount of your account number 5010xxxxx61231, we would like to inform you that, since your account has been converted into a regular saving account due to non-credit of salary, you are required to maintain an AMB (Average Monthly Balance ) of INR. 10, 000/- in the account. Otherwise, AMB charges will be applicable. As a one-time service gesture, we have waived off the hold amount of INR. 3, 261.28 on 27/08/2019. Please do not fund the account for the next 10 working days to avoid the debit of charges from the account. Please ensure to maintain the required AMB of INR. 10, 000/- or get the account converted into a salary account if your current employer is having a salary account relationship with our Bank to avoid the applicability of AMB charges in future. Assuring the best of our Banking Services, In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our senior management, Mr. RVG Kulkarni at HDFC Bank Ltd., Bank House, Banjara Hills, Hyderabad -500034 or E-mail at rvg.[protected]@hdfcbank.com.

                -Zubin
                HDFC Bank Customer Assistance
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                  R
                  rambabu1239602
                  from Mumbai, Maharashtra
                  Aug 26, 2019
                  Resolved
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                  Resolved

                  Address: Hitech City, Ranga Reddy, Andhra Pradesh, 500084

                  Dropped a request letter in drop box and has called customer care number times for hdfc credit card noc letter, no correct information has been provided. I had paid all the due amount and requested to close the card.

                  Very poor service by hdfc bank, fed up and being frustated with this bank. I dont want any relation with this bank anymore and i sincerely advice who see my complaint here, never ever opt for hdfc.

                  Card no. Xxxx xxxx xxxx 3930
                  Regd. Mobile no. [protected]
                  Oct 9, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 26, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  we wish to inform that as on date, there are nil dues on your credit card account number ending with 3930

                  -Nadia
                  HDFC Bank Customer Assistance
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                    A
                    akriti maho
                    from Delhi, Delhi
                    Aug 26, 2019
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                    Address: New Delhi, Delhi, 110009

                    I received a message form hdfc, after conversation with executive on june 6 for account settlement for 17000 to be paid in three shots, i asked form the executive for letter, she said you will get the letter but pay the instalment as they need to update the system. I paid via paytm, and they provide me a toll free number and a code, to call on that for confirmation about settlement, i did that and also in this month i had completed my third installemet of 17000, still they are saying that the bill is of 24 thousand to be paid. Nut i have paid 17000 thousand in the name of settlement, which they are not considering i had send the screen shots of the payment to many people who called for the payment, but still they are calling and harassing for the payment.

                    Is this is the way to treat with the customer, i had made payments and still they are telling me that 24 thousand is still balance form my side and asking me to pay 1100 of this month, why should i pay 1100 more? If i had paid 17000 in three installment in the name of settlement.

                    Moreover receive call from different person every time and i need to explain them the while thing and there system are not still updated about the payment, every executive ask me to provide the screenshot.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 26, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share the last four digits of your Credit Card No., along with the registered mobile number & email ID to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Anay
                    HDFC Bank Customer Assistance
                    Aug 26, 2019
                    Updated by akriti maho
                    hi,
                    trying mail on the given id, but it is bouncing back. referring that address not found.
                    Oct 18, 2019
                    Updated by akriti maho
                    My complaint is still not resolved
                    I had paid 17000 in the name of settlement
                    Still hdfc bank"s credit card department person's call me for the payment

                    If initially my bill was24 k.. After receiving a message of settlement(attaching screenshot) i had paid 17000 of settlement amount.. After this have been getting call of payning 1100 as my bill again goes to 24 k
                    So where does 17k goes which i had already paid

                    And the persons are harassing in the name of payment

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                      S
                      sachit makker
                      from Mumbai, Maharashtra
                      Aug 26, 2019
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                      Address: B-36/398/10,street no 10, vikas nagar,pakhowal road, Ludhiana, Punjab, 141013

                      Hdfc life is charging gst on the commission earned by financial consultant which falls under reverse charge mechanism i. E against the provisions of gst act and then showing the amount as income of consultant. Thereby making fault under income tax act also. Despite my email requesting the company to solve the issue faced by me dated 21th aug 2019, the company has failed to reply or respond till date.
                      HDFC Life customer support has been notified about the posted complaint.
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                        P
                        Pallavi Kakkar
                        from Mumbai, Maharashtra
                        Aug 26, 2019
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400089

                        Dear sir
                        I purchased iphone xr more than 2 months ago with a 10% cashback offer, but haven’t received the cashback till date. I have tried to contact customer care but received any response from them.
                        Please look into this on priority and let me know asap as to how i can trace it.
                        Thanks and regards,
                        Pallavi kakkar
                        Pallavi. [protected]@gmail.com
                        [protected]
                        Sep 26, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 26, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to share your complete concern, account/customer Id, transaction details, offers details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Preethi
                        HDFC Bank Customer Assistance
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                          A
                          Arjun09
                          from Naraina, Rajasthan
                          Aug 26, 2019
                          Resolved
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                          Resolved

                          Address: Ghaziabad, Uttar Pradesh

                          I apply hdfc bank credit card. So this request is approved already and still got massage from bank for pin generating with otp still showing approve status. And customer care is not helping me for this problem and not shere any reason.
                          My cibil score is good. I am facing this problem. No any call from bank for this problem and no discuss for this matter and i arrange all documents.
                          +2 photos
                          Oct 10, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 26, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed your comments and request you to provide the following details to [protected]@hdfcbank.com to enable us to do the needful.1.Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your latest contact numbers, 5.Your complete residence address along with city and pincode, 6.Name of the executive who has collected the application, 7.Contact details of the executive, 8. Your email address, 9.16 digit Application Reference Number.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            S
                            Sai Krishna Varanasi
                            from Hyderabad, Telangana
                            Aug 26, 2019
                            Resolved
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                            Resolved

                            Address: Madhapur, Hyderabad, Telangana

                            Hello, i just checked the status of my credit card was decline without any reason. More than 30 days completed i submitted all my documents to concerned executives. I am very surprised for this. Verification in my office and in my residence room totally completed but i didn't understood why my card declined, so please confirm my contact no was [protected]. Kindly cooperate.
                            Sep 27, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 26, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Kindly share with us your Card Application No., along with your contact details on [protected]@hdfcbank.com Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              Aastha2210
                              from Kashipur, Uttarakhand
                              Aug 25, 2019
                              Resolved
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                              Resolved

                              Address: C/O boat club Pune, Pune, Maharashtra

                              My salary account converted itself and bank charged me approx 4500 rs which is a huge amount. I visited pimple nilakh branch in pune where manager told me that he will waive off but it will take 10 days for this to happen and its a month now nothing has been changed also they have added more charges. Worst experience with this bank.
                              Please help to resolve this so that i can continue to use uninterrupted services from hdfc in future
                              Sep 28, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 26, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Our branch official has made multiple attempts to contact you however could not get through. Our branch official has responded to you through email. Please check your email inbox and revert to him for further assistance.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                A
                                Arjun_Mitr
                                from Chennai, Tamil Nadu
                                Aug 25, 2019
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                                Hi, I have purchased Samsung Galaxy S 10 plus online from Samsung site on 2nd May 2019. I have done the payments using my HDFC bank credit card. There was a offer of Rs 6000 cash back which has to be credited after 90 days in my credit card account. Now its more than 90 days now and the cash back is not credited. Invoice is attached for reference
                                +1 photos
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                                  S
                                  Suman Sneh
                                  from Mumbai, Maharashtra
                                  Aug 25, 2019
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                                  My money rs1000 is being deducted from my account at a sudden. Now also its showing - rs1140 without any updates to me. This is really a fraud done to me. I am student and hdfc is cheating with the customers. Please send my money back and close my account asap. I am raising my concern regarding this. Please send a closure form to close this account. I dont want to use hdfc account anymore because there is no meaning policy is there in hdfc bank. This is worst experience with it. I am requesting to send the deducted money and then close this account.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Nabeel Lakhani
                                    from Mumbai, Maharashtra
                                    Aug 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: 110017

                                    I tried getting through to hdfc on multiple occasions but to no avail.
                                    Bluedart was supposed to deliver my card, but it was sent to my earlier work address, and not current one.
                                    My credit card has now apparently been returned to the hdfc center in chennai, according to the tracking details. Please help me change the address of delivery since i am no longer available in mumbai.
                                    Oct 3, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 30, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    To change the contact detail in your credit card account we request you to send completed change of contact detail form to our mailing address. You can download the form from the below link along with any one of the Self Attested Proof like Passport/Driving License/Voters ID. Please send the completed form to our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 04.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      sunny debnath
                                      from Mumbai, Maharashtra
                                      Aug 24, 2019
                                      Resolved
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                                      Resolved

                                      Address: Whitefield, Bangalore, Karnataka

                                      My salary account in hdfc was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me). After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 9th aug 2019and i see that i have rs -10000 in my account. I request you to please take action against this bank..
                                      Oct 5, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 27, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        Lokesh1966
                                        from Delhi, Delhi
                                        Aug 24, 2019
                                        Resolved
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                                        Address: A-603 ROYAL TOWER C54A SECTOR-61, Gautam Buddh Nagar, Uttar Pradesh, 201307

                                        Dear sir,
                                        My application for regalia credit card is declined without assigning any reason. My application reference no. Is 19h[protected]o2. I want to submit that i comply all the eligibility criteria. Please look into the issue and appraise me reason for rejection of application.
                                        It appears that hdfc bank tries to collect customer data on behalf of credit card application and it has no intention to issue credit card to customer.
                                        Sep 26, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 24, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                        -Anay
                                        HDFC Bank Customer Assistance
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