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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 659

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S
Sivaram95
from Mumbai, Maharashtra
Sep 3, 2019
Resolved
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Address: Coimbatore, Tamil Nadu, 641035

Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1899 from my credit card number ending with xxxxxxxxxxxx5067 without my authorization on date:30/08/2019.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
Sivaram bk
Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Sivaram,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    R
    Ron Biate
    from Satana, Maharashtra
    Sep 3, 2019
    Resolved
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    Resolved

    Address: Shivneri Nagar Om Hospital, Youtube, Pune, Maharashtra, 411048

    Cancellation of one assist membership
    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5134 without my concern on date:27/08/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

    Name :-lalrongaka nampui
    Mobile no. :-[protected]
    Credit card number ending :-5134
    Oct 7, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Sep 03, 2019
    Updated by Ron Biate
    Even the dial EMI

    Verified Support
    Sep 04, 2019
    HDFC Bank Customer Care's response
    "Dear Customer,

    We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

    -Nadia
    HDFC Bank Customer Assistance"
    Dear Lalrongaka,

    Greetings from OneAssist!!!

    We are sorry to see you go.

    We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

    Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

    We appreciate your patience in the interim.

    Regards

    Team OneAssist
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      J
      Jatin sharma 9871
      from Delhi, Delhi
      Sep 2, 2019
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      Address: Udyog vihar, Gurgaon, Haryana

      The Bank has charged me Rs 2800 after calling customer care i had word that it was Depository charges on my account with out any information or permission or any notice or msg from any staff or employee of hdfc bank and even nobody informed me about any charges when i opened the account. you are requested to Please take the needful action and refund my amount as soon as possible or let me know what should i needs to be done from my side.
      HDFC Bank customer support has been notified about the posted complaint.
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        H
        Himanshu1992
        from Delhi, Delhi
        Sep 2, 2019
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        Dear sir,
        Hope you are doing well.!
        I would like to inform you that it’s more than eight months since i left saffrontech pvt. Ltd. Company. I’m no longer associate with the company or your hdfc salary account. It is illegal to charge for not maintaining the minimum balance. Below are my account details.

        Name: himanshu
        A/c no: [protected]
        Branch: hdfc bank ltd unit no 1 ground floor millennium tower tower a sector 27 gurgaon haryana 122002.
        Contact number: [protected]

        I am no longer using any of your hdfc services. I do not need this account due to personal inconvenience.
        It is showing negative balance (-3500 rs.) due to your non maintenance charges still deducting money from this account a/c no: [protected] on monthly basis.

        I had visited in hdfc branch but the branch manager has refused my request and behaving such as a rude. This is really inappropriate and irresponsible behavior from a reputed home branch hdfc bank. That manager is not ready to listen anything if someone is requesting for help.

        So i request you to kindly close my hdfc salary account a/c no: [protected] and do the wave off also because it’s no longer required since i left the company and i don’t want to continue with your services.
        I have moved to my hometown so it won’t be easy for me to contact home branch for future.

        I am requesting you to please consider this mail a final, closure of hdfc salary account a/c no: [protected].
        Your assistance in this regard will be highly appreciated (I am requesting you to please waive off the penalty).
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 03, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

        -Nadia
        HDFC Bank Customer Assistance
        Sep 09, 2019
        Updated by Himanshu1992
        Dear Sir,

        I didn't get any revert from your side. It's almost 7 days completed. So look into this matter and resolve it. As soon as possible.

        Regards,
        Himanshu.
        Sep 12, 2019
        Updated by Himanshu1992
        Waiting for your response???
        Please send me a copy of the "NOC " for the settlement that was done on my HDFC Credit card. I would also request you to pls clear my name from CIBIL.
        rammalu's reply, Aug 30, 2019
        I would request you to please clear my name from CIBIL as the settlement closed.
        Dear sir
        At 16 august ₹59 is charged from my acc and may time they are charging 39₹ or 32₹ per month when i ask about that from hdfc branch people they say this is our service charge.But this charges is deducted from my acc only and they refuse to give my money back

        need to close account and wave off. - Comment #3526140 - Image #0
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          R
          rockstar11
          from Delhi, Delhi
          Sep 2, 2019
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          I had placed an order on 23rd May 8:15 pm via ZOMATO App using a coupon code ZOMATOHDFC where a cashback of 25% of the total bill value (upto Rs. 150 max) was supposed to be credited to my bank account within 90 days. Following are the details:

          Order number: [protected]
          Phone no.: [protected]
          Amount paid: Rs. 568 using HDFC card.
          Coupon Code applied: ZOMATOHDFC

          Unfortunately, I did not receive any cashback from HDFC regarding this offer.

          I have been raising complaints on HDFC portal but there is no option for promotional codes for HDFC. This is such a pathetic service on your end.
          On contacting zomato, they informed me to contact HDFC as it is a promotional offer from their end.

          This is not the first time where HDFC provided coupon codes on third party apps for bookings and has not credited the cashback amount to the users. They give us a cashback duration of 90 days so that the user forgets about the cashback offers and it is easy for HDFC to fool their customers.
          +2 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            shahid quraishi
            from Sagar, Madhya Pradesh
            Sep 2, 2019
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            Address: New Delhi, Delhi

            To HDFC Bank Credit card manager,
            Delhi Zone.

            I have got a call from HDFC bank for Credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for Credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got SMS with my ref number. then got 2 3 verification calls one my Mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my NAME/CONTACT NUMBER/ADDRESS details. I did that.

            Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
            This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

            I am highly disappointed with HDFC bank service and Customer care support.
            Pathetic pathetic.
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Aro_Shiny
              from Krishnagiri, Tamil Nadu
              Sep 2, 2019
              Resolved
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              Resolved

              Address: 145, Siva sakthi vinayagar koil street, kakkanji colony, vyasarpadi, Chennai, Tamil Nadu, 600039

              Bank branch: hdfc bank, dlf ramapuram, chennai

              Even though i maintained minimum balance in my account
              Suddenly on 30th august 2019 my account has been deducted for the amount of ₹885 without any notification or message. They didn't inform anything regarding this while opening the account. And rs.885 is not a small amount for charging without any notification. Kindly do check and credit the same on my account
              Sep 3, 2019
              Complaint marked as Resolved 
              The Customer care of the bank branch contacted me and they promised me to credit the same and resolved the issue
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We understand that Mr. Francis.V has contacted you with regards to your query. For further assistance, you may contact him on [protected].

              -Nadia
              HDFC Bank Customer Assistance
              Money deducted but not deposited in merchant's account.
              Account no:- [protected]

              deducted rs 885 without any notification - Comment #3526394 - Image #0
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                D
                DINESH VEER Singh
                from Delhi, Delhi
                Sep 2, 2019
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                Address: New Delhi, Delhi, 110087

                I applied for HDFC FASTAG on 25th July, 2019 with application acknowledgement no. HFR 192133.
                Subsequently, i paid INR 500/ as requiste charges vide my HDFC Credit card.

                Regret, after repeated calls to your helpline no.[protected], I am yet to receive my FASTAG.

                You are requested to please refund my money immediately.

                Thanks,
                Dinesh Singh
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                  D
                  deytarun
                  from Delhi, Delhi
                  Sep 2, 2019
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                  I raised a chargeback to HDFC bank for a credit card transaction dated: 7th July 2019 of Rs. 52000.00
                  HDFC given a reference no for: [protected] for inquiry.

                  Merchant already confirmed that they given the acceptance on chargeback to merchant bank. The merchant confirmation email also shared with HDFC. However HDFC neither return my money, nor given me a temporary credit till date inspite of my closed follow up with HDFC. I have sent more than twenty email to HDFC regarding this matter.
                  It is very surprising that HDFC is unable to provide any firm date of return of my money which was already reversed by merchant.

                  I am being harassed by HDFC bank due to unknown reason.

                  Regards
                  Tarun Dey
                  HDFC Bank customer support has been notified about the posted complaint.
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                    N
                    Niranter Sitaram Sharma
                    from Chandigarh, Chandigarh
                    Sep 2, 2019
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                    Address: Hoshiarpur, Punjab, 144529

                    I have received a message regarding debit of rs. 6418/- from my credit card ending with 8350 against the hdfc ergo insurance policy for which i have never given my consent nor any body talked to me. I am not at all interested in this policy so request to please stop this and refund my debited amount.
                    Also note that i have never received this card ending with 8350.

                    Name : niranter sitaram sharma
                    Card no ending no : 8350
                    Amount debited : 6418
                    HDFC Bank customer support has been notified about the posted complaint.
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                      L
                      Lifepooja
                      from Mumbai, Maharashtra
                      Sep 2, 2019
                      Resolved
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                      Resolved

                      Address: purapada, agashi, maharashtra, 401303

                      I had received a call from bank regarding to the job in bank via naukri.com site, they had call me and took telephonic interview and online test also, after that they told to me for paying amount to secure your job, i have paid 88, 250rupees, step by step, then after 15 days process when i have completed all process and received mail offer letter joining & confirmation letter, and training letter also, now they are not responding my calls, i need to recover my all amount.
                      Oct 4, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 03, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee/registration/ recruitment charges etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee/charges/ payment to them.

                      -Anay
                      HDFC Bank Customer Assistance
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                        P
                        pabboju sudhakshana
                        from Mumbai, Maharashtra
                        Sep 2, 2019
                        Resolved
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                        Resolved

                        Dear anay

                        Have some sense, have a check before u send a response. May i know who invented this so called protected email i’d? How can some one share the cust id publicly? Atleast have you said to share to your mailid to resolve my complaint? Either you share your mailid to my mail id sudhakshana14. [protected]@gmail.com or arrange a callback from your supervisor or else i will post this great reply of hdfc in all the public forums.
                        Oct 10, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 03, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                        -Anay
                        HDFC Bank Customer Assistance
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                          U
                          Umang0609
                          Sep 2, 2019
                          Resolved
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                          Resolved

                          Address: HDFC BAnk, Chheharta Branch, Amritsar, Amritsar, Punjab, 143105

                          Hi team, i am staying in singapore and my indian number was not going to be active.
                          So this time when i visited my nearest branch in india and updated my number to my international number after confirming from the bank that i can receive otp on my international number.
                          However after coming here i am not receiving any otp on my international number. Please help to resolve this issue.
                          Oct 6, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 03, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to initiate a fresh transaction and confirm below details via email if the issue persists

                          1. Date/time of the transaction
                          2. Step by step screenshot of the transaction
                          3. Your registered mobile number.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            R
                            romeio
                            from Delhi, Delhi
                            Sep 1, 2019
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                            Address: Jalandhar, Punjab, 144030

                            I applied for credit card with application reference no. 19G[protected]W1.
                            The status is approved. My address was incorrect so it was undelivered to me. Later I requested for change in address now it is not showing any details. I am unable to track it.
                            My Bluedart courier vide airway bill no [protected].
                            +2 photos
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                              N
                              NoorMS19
                              from Hoshiarpur, Punjab
                              Sep 1, 2019
                              Resolved
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                              Resolved

                              Address: H.No.L-5/189, Street No.5, Shaheed Udham Singh Nagar, Chatiwind Road, Amritsar, 143001

                              I erroneously clicked the offed of insta jumbo loan on my credit care, and i i have received a loan amount of rs. 300000/- credit into my savings my savings account on 05.07.19. I received instant jumbo loan rs. 300000 /- for 24 months (Account no.43467xxxxxx6781) in my saving account that time i was not aware about your flat rate of interest. I felt that time it will be reducing but hdfc bank are charging very much so now i have no interest to continue the jumbo loan in future so i want to clear all the pending loan immediately.in this concern i made 5-6 calls[protected],[protected]-2019,[protected] & 01.09.2019) to customer care toll free no[protected] but i did not received right answer from executives secondly executives are not providing correct detail for instance one executive said i have to pay 21000 interest second executive said that i have to pay 3.49 % on balance amount.
                              I said to first executive that i paid 200000 in jumbo loan for reducing the balance but she said balance will not be reduced so you can put request for refund of rs. 200000 now on that she made refund request automatically & did not provide correct procedure for closing of jumbo loan.
                              Today 01.09.2019 again i called to toll free number & customer care executive (Sunana) received call & said request to close of jumbo loan can not be done & advised to call on 04.09.2019 for closure of jumbo loan.
                              This totally harassment by hdfc bank ltd even there is no procedure is mentioned in term & condition
                              I request you to cancel the above loan amount 25.08.2019 onwards and request you not to charge my bank charges on the above closure. Kindly close my jumbo loan immediately.

                              Malwinder singh
                              Oct 11, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 03, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, last four digits of your Credit Card No., along with the registered mobile number & email ID to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                koyamm1975
                                from Kottayam, Kerala
                                Sep 1, 2019
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                                I am holding hdfc bank credit card number ending 3187. The bank has auto debited rs. 1399/-from the above card on[protected] without my concern. I am not interested this service and i don't want this membership any more.
                                So cancel the membership and refund the debited amount of rs. 1399/- @ earliest.
                                Name. Muhayuddeen koya m
                                Credit card no. Last 4 digit. 3187
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  H
                                  Hardeep9891
                                  from Mumbai, Maharashtra
                                  Sep 1, 2019
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                                  "hdfc", worst bank ever. Previously they deducted amount from my account stating that it is not the salaried account. Fine, i get it changed to salaried account.
                                  Now they have again deducted 1185 rupees from my account stating something which reads as "mirevenue hold through gefu".

                                  I don't know what it is.

                                  Most frustrating thing is tomorrow is my salary day and they will deduct the amount as soon as i'll receive the salary.

                                  I don't want this amount to be deducted from my account.
                                  +1 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Bittu Shamdo
                                    from Jind, Haryana
                                    Sep 1, 2019
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                                    Address: Jind, Jind, Haryana

                                    Today i visit in atm to know my balance when i check mini statement of my account then i found a transaction of dcd and debited from my account 590 rupees i never use this product or its related anything else please help to credit my balance. It is wrong and false transaction with me it's a bank fraud. Please help me to recredit my balance. I contact to customer helpline but no response
                                    +1 photos
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      M
                                      manojkuruba494
                                      from Delhi, Delhi
                                      Aug 31, 2019
                                      Resolved
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                                      Resolved

                                      Hello i need fastag the application reference no. Hfr224971 i need the fastag as soon as possible or within 7 days i need it do not delay it it is urgent or else do refund and give my money back u have not delivered it fast and taking a lot of time to deliver it and the customer service is also not good

                                      So plz send my fastag as soon as possible or do a refund
                                      Oct 8, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 07, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please note that your FasTag has been dispatched to your mailing address on September 05, 2019 vide BlueDart AWB No: [protected].

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        T
                                        Thejus N
                                        from Bengaluru, Karnataka
                                        Aug 31, 2019
                                        Resolved
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                                        Resolved

                                        I received a call from one assist saying they are from hdfc bank (Firstly please share the information to the customers accurately). Offering me a a lifetime free membership. Even when i told them my card is already on life time free membership. Please stop scamming people of money.

                                        Please do the needful cancel the plan and refund the money thank you.

                                        Credit card number ending xx1841
                                        Sep 6, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear Thejus,

                                        Greetings from OneAssist!!!

                                        We are sorry to see you go.

                                        We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                        We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                        Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                        We appreciate your patience in the interim.

                                        Regards

                                        Team OneAssist
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