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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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A
Ashok_GpT
from Delhi, Delhi
Jul 12, 2019
Resolved
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Resolved

Address: 203,Indira Nagar,Juhu Tara Road,Kkg Marg, Santacruz West, Mumbai City, Maharashtra, 400049

Hi, i have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile.
My all the documents are clear even after submitting all the documents i have received a verification call and that was also clear then why the hell my application is rejected, pathetic service by your end. Before applying you guyz call 100 of times so if you wants to decline it then you people should never call and ask to submit so many documents. Provide me the credit card.
I have received this message (We have completed processing your hdfcbank creditcard app 19f[protected]w1)

Thanks,
Ashok gupta
Aug 15, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2019
HDFC Bank Customer Care's response
Dear Customer,

We infer that you wish to have the status of your credit card application. In this regard, we are unable to trace your application records with the details provided in your post. Having said this, we request you to provide the following details to the below e-mail id at [protected]@hdfcbank.com to enable us to do the needful. 1. Name as mentioned on the application form 2. The date on which the application was submitted 3. Name of the executive who has collected the application 4. Contact details of the executive 5. 16 digit Application reference number 6. Place/ Link where the application was applied online. 7. Mobile number and Email id to enable us to review and assist you accordingly. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance
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    J
    jyoti100000
    from Kolkata, West Bengal
    Jul 12, 2019
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    Address: Kolkata, West Bengal, 700106

    The Bank has a habit of not replying to any query. Their officers are uncouth, unresponsive and purely compartmental.

    I have taken a personal loan. As my salaried income was stopped for 7 months, I had requested them to invoke the insurance policy and pay my 5 instalments.

    They never reply and they have no information. I receive call from different persons whose only point in demanding payment. They send some agency people who cam only be treated as goons. One person called Sagar threatened to issue a warrant as if they are the custodian of law.

    They deny my reply to their E-Mail. They do not know where the E-Mail came from. It is really shocking that the right hand does not know what the left hand is doing.

    I demand apology, immediate reply to e-mail.
    HDFC Bank customer support has been notified about the posted complaint.
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      A
      Anshita Sharda
      from Mumbai, Maharashtra
      Jul 12, 2019
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      I am looking for noc for my credit card, customer support team says card was blocked so we can't help but they gave me a number to call on, that number is never operational please call me at nine five 99 three zero 77 five eight
      Please help me out or atleast tell me who can help me, so that i can get my noc asap.

      Also arrange a call back from the concerned team or else share the email address on which you want me to mail you back.
      HDFC Bank customer support has been notified about the posted complaint.
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        W
        wayankit92
        from Gurgaon, Haryana
        Jul 12, 2019
        Resolved
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        Resolved

        Address: 201301

        Hello,

        I have made 4 cheque cleared with amount 80k, 1.37lac, 1 lac, 1.25 and bank has deducted 4300 inr as fees for cheque clearing. As per rbi guidelines there should 150 inr charge above 1 lac cheque clearing. However hdfc bank has charged 4300 inr for 4 cheque clearing.

        I have to close the bank account and will resister complain in rbi. There is 15 hdfc account running under me and i should expect quick resolution from hdfc.
        Aug 15, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 12, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

        -Nadia
        HDFC Bank Customer Assistance
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          L
          Laxman Gurkhe
          from Mumbai, Maharashtra
          Jul 12, 2019
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          Address: 400101

          Hi,
          I am using hdfc account from last 6 years. I have my life insurance policy with hdfc bank. But Due to medical emergency in the month of may i was unable to paid my outstanding credit card dues. I have received call from hdfc to clear the due amount. At the same time i have informed them whatever will be the dues can be paid in the month of july before 11. But on 2nd of july my account was freezed by hdfc bank. Even after giving assurity to them my account was hold by them. On 9th july i have received call from hdfc card dept. as per that conversation they agree to release my account after the min. Payment via cheque. So i visited bank at 11 july to make payment. I have told them all the issues that i have faced. But no one is aware of this cheque payment & sign of debit note. My whole amount is on hold and due to this my home loan also got bounced. Hence i am requesting you to release my account. I am still assuring you will pay your dues immediately.
          My CC no. is - 5459 xxxx xxxx 9961
          Email id - [protected]@gmail.com
          HDFC Bank customer support has been notified about the posted complaint.
          Jul 16, 2019
          Updated by Laxman Gurkhe
          Still my account is hold.
          Verified Support
          Jul 17, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected]/33016802 for further assistance in this regard.

          -Nadia
          HDFC Bank Customer Assistance
          Jul 18, 2019
          Updated by Laxman Gurkhe
          The given number is contineusly busy. I am trying to reach them since morning.
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            S
            Sumohotk
            from Pune, Maharashtra
            Jul 11, 2019
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            Address: Shivaji circle .powai naka satara, Satara, Maharashtra

            I have saving plus demat account in hdfc bank. They are falsely cutting my fix monthly amount as isaqmc charges from last 6 years. Without noticing me. I have close look today to my account pass book. Its very bad practice to cut amount from customers saving account without any information. Shame on such leading bnk. I am going to switch my account to another standard bank. My account no.[protected] hdfc bank powai naka satara
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              Subin Robin
              from Bengaluru, Karnataka
              Jul 11, 2019
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560016

              Dear Sir,

              Its long back I had a Credit card which had a dues of 1792 INR. It was associated with my office that I worked long back. Though I am a customer of HDFC having my salary account for more than 18 years, I was not aware of this. Recently from Cibil report I came to understand and I closed it today in HDFC branch. I am attaching the paid slip in this request.

              The address, the phone number associated with this credit card are old and not relevant for me as I have my new address, phone number and email ID.

              Kindly help me to get the NOC as I have paid for the Credit Card Number [protected]

              The people in the credit card branch are misleading me a lot and confusing me . Please help

              Subin, phone [protected]
              Aug 17, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 15, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              With regard to your credit card, we request you to contact our Debt manager at[protected]/67268002.

              -Nadia
              HDFC Bank Customer Assistance
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                A
                Abirlal2019
                Jul 11, 2019
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                Address: Kolkata, West Bengal, 700157

                I received one message today -

                Dear Customer mandate reference no: HDFC[protected] issued to KOTAK MAHINDRA BANK LTD with value Rs. 68524.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch.

                I had applied for a personal loan in Kotak Mahinda which was approved and the amount was disbursed, but the EMI should be around 12000.00.

                But here it is saying 68000.00 which it should not be.

                I request HDFC bank to immediately stop all processing related to the message.

                I don't authorize HDFC to process this, hence disallow and close this mandate.
                HDFC Bank customer support has been notified about the posted complaint.
                Jul 12, 2019
                Updated by Abirlal2019
                Please cancel the mandate. I do not authorize this.
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                  S
                  sbalajim
                  from Gurgaon, Haryana
                  Jul 11, 2019
                  Resolved
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                  Resolved

                  I have taken these policies[protected] &[protected] which conveyed by saranya from sales & their falls statements are below
                  1) grantee return with min. Or above 1620000 while withdrawal after 5 years
                  2) 5 % cash back for the principle amount
                  3) easy emi conversation with 0 % fee
                  4) emi will be starts after 3 months from the policy date (15 oct 2019)
                  Note: the same benefits confirmed by janani & i had received written copy for the same thru webmail & pdf edited which provided by saranya
                  Sep 21, 2019
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 12, 2019
                  HDFC Life Customer Care's response
                  Hi, kindly inform the customer if policyholder has any unresolved concern with respect to HDFC Life policy, kindly inform to the policyholder to write us at [protected]@hdfclife.com from registered id to have the same addressed.
                  Jul 13, 2019
                  Updated by sbalajim
                  I had forwarded an email copy to "[protected]@HDFCLife.com" from my registered email ([protected]@gmail.com)

                  Please check and refund my penalties which made by credit cards (as per market rate)

                  kindly let me know if any clarification required
                  Verified Support
                  Jul 15, 2019
                  HDFC Life Customer Care's response
                  Hi, kindly inform the customer if policyholder has any unresolved concern with respect to HDFC Life policy, kindly inform to the policyholder to write us at [protected]@hdfclife.com from registered email id to have the same addressed.
                  Jul 25, 2019
                  Updated by sbalajim
                  is there any further update?

                  Already sent an attachment from my registered mail ID

                  Regards,
                  BS
                  Verified Support
                  Aug 06, 2019
                  HDFC Life Customer Care's response
                  Hi, kindly inform the customer if the concern is already raised on service Id, our team will check and post assessment response will be shared with policyholder.
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                    R
                    Rab28
                    from Delhi, Delhi
                    Jul 11, 2019
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                    Address: Bangalore, 560032

                    This is in regards to the personal loan with ref no. 69437660 applied in July...As per the hdfc loan tracker it's approved on 5th July 2019 and the cheques were collected on the same day. It's been 6 days and the money isn't credited yet . Tried calling the executive who collected the documents but she is not receiving.. HDFC Bank customer care says they can see the status as Approved but nothing beyond this and was informed to contact the same person who collected the documents.

                    Emailed hdfc bank at [protected]@hdfc.com but they didn't revert as well... How can the bank keep customers lurking without any update on the status?
                    HDFC Bank customer support has been notified about the posted complaint.
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                      M
                      Megha sree
                      from Bengaluru, Karnataka
                      Jul 11, 2019
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka

                      Dear sir,

                      I am megha sree c r with credit card ending number 0295 and relationship number 7466321. On july 1st i received call from hdfc credit card and got the information regarding one assist. As per the received information there will be life long free service and no maintenance/tax services. By considering this i accepted one assist membership.
                      But when i go through google i came to know that there is no such kind of services for one assist membership.
                      As am not interested with this service i would like to cancel one assist membership. So kindly request you to cancel it as soon as possible.

                      Oneassist relationship number :7466321
                      Name :- megha sree c r
                      Credit card number ending :- 0295

                      Thanking you
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Megha,

                      Greetings from OneAssist!!!

                      We are sorry to see you go.

                      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                      We appreciate your patience in the interim.

                      Regards

                      Team OneAssist
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                        S
                        sekargayathri
                        from Thiruvarur, Tamil Nadu
                        Jul 11, 2019
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        Hi,

                        I have lost my food card on 10/07/2019.

                        I have balance in that card.

                        Hdfc food card activated before 3 years.

                        Is there is any way i can get new card along with the balance exist in the old card.

                        Please block the old card if possible

                        Appreciating your support!!!

                        Please reach me over my email:
                        Gayathri. [protected]@tcs.com
                        Aug 12, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please share your Food Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
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                          U
                          umaplastic lodha
                          from Sheoganj, Rajasthan
                          Jul 11, 2019
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                          Address: F-31 1 ST PHSE BASNI, Jodhpur, Rajasthan, 342001

                          Curently i am using HDFC BANK CREDIT CARD DINNER CLUB INTERNATIONAL CARD which is not working from last 15 days .
                          we are unable to make any online transaction not physical transaction .
                          Card is not being accepted and transactions are geeting declinded.

                          Your help would be apreciated
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                            V
                            Vidisha Chavan
                            from Mumbai, Maharashtra
                            Jul 11, 2019
                            Resolved
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                            Resolved

                            I had paid my total outstanding of my hdfc credit card on 12th jun 2019
                            But not receive any acknowledgement for same and still in cibil shows my negative balance, i had contact with hdfc customer care many time but did't get any positive response for same. Now in cibil showing my negative balnce, which is i had paid already. My husband visited to hdfc credit card back office which is located in andheri but they are not going to give any proper response.
                            Aug 13, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 11, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to share your complete concern, along with the last four digits of your Credit Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Anay
                            HDFC Bank Customer
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                              D
                              dp#
                              from Mumbai, Maharashtra
                              Jul 11, 2019
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              I have been charged finance charges for past two months i. E may 2019 and june 2019. I have been paying credit card bill timely and u can check my past records. I didnt received any bill and hence culdnt pay may month bill on time.. Seeing our healthy relations i asked to reverse the finace charges of rs 3687 and igst of rs 663 in the next bill, still havnt received and again finance charge of rs 3219 is levied in june 2019. I even called on customer care to reverse the amount and even sent email to the manager stil my charges arent reversed. Now i am trying to contact customer services bt unable to do so.. Kindly reverse my finance charges for past 2 months of rs 4350 (Incl igst) and rs 3219 plus igst applicable for may 19 and june 19 respectively in the next bill of july 2019. Your help would be appreciated.
                              Aug 12, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 11, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete Charges details, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
                              Verified Support
                              Jul 11, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and request you to share with us your Card no, issue details with your contact number at [protected]@hdfcbank.com to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                J
                                JayantChauhan
                                from Mumbai, Maharashtra
                                Jul 11, 2019
                                Resolved
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                                Resolved

                                Address: Kla Chamunda Nagar St 1, Near Mahadev Provision Store, Mayani Nagar, Raj Nagar Road, Rajkot, Gujarat, 360004

                                Hi,

                                I have opened my hdfc bank account when i was doing a job in one company at rajkot. At that time i told that we are giving you this account in free also opened that account in 0 rs. When i left a job due to company closer i was not getting a salary in that account. Now they have started a deduction every month. I was out of india for a few months and when i returned i got a message that you have to give some money because of your account balance in minus. I also contacted the bank they told me to give account closer form at the nearest branch. When i visited the nearest branch i was amazed they told me you have to visit your home branch also have to pay 700 rs for account closure. Why?? I opened my account in free now when i want to quit i have to give money. Why?? I told them you just accept my form here and inform my home branch because now i am 400 km away from my home branch. How should i go and do it at my home branch? I also submitted my account closer form also informed my bank local guy to close my account also sent written email. Still, i got the message today that i have to pay 600 rs more to close my account. When i have done some research these people have done the same thing with too many other people. Here i am attaching my account closer form also. So you people aware of this bank.

                                I have these details that saving account have no any rule to do negative balance.

                                https://www.quora.com/I-did-not-maintain-the-minimum-balance-in-HDFC-and-now-my-...

                                https://economictimes.indiatimes.com/news/economy/finance/no-negative-balances-i...

                                https://www.quora.com/What-are-the-RBI-rules-of-closing-a-bank-account-with-nega...

                                You can contact me on
                                [protected]@gmail.com
                                +[protected]
                                Aug 17, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 12, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand you have couriered the account closure form to branch. Our branch will close your account on receipt of the form. For further update you may contact Mr. Jignesh Kankrecha on [protected].

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  V
                                  veeru1984
                                  from Jammu, Jammu and Kashmir
                                  Jul 10, 2019
                                  Resolved
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                                  Resolved

                                  Address: una road amb hp 177203, Una, Himachal Pradesh

                                  Dear sir
                                  I have done request and submit closer account form in hdfc amb branch but he did n, t close my account since last 1 year request you to kindly take action against bank and back my money and charges of non maintenance otherwise i will complaint to rbi
                                  Name : varinder kumar
                                  Account no. [protected]
                                  Ifsc code : hdfc0002899
                                  Contact [protected]
                                  Aug 16, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly write to [protected]@hdfcbank.com mentioning the account number, acknowledgment of closure request submitted and complete branch address (from below URL) where the request was submitted to enable us to check: https://bit.ly/2Hqff0y

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    S
                                    Sridhar Sangem
                                    from Hyderabad, Telangana
                                    Jul 10, 2019
                                    Resolved
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                                    Resolved

                                    Address: 2-2-647/245, Srinivasa Nagar, Hyderabad, Andhra Pradesh, 500013

                                    Harassment by the recovery department!
                                    I & My family Members receiving threatening calls from HDFC Bank, Hyderabad ( Begumpet ) from Ms. ChandraShekhar

                                    My financial situation was very bad so I could not pay the credit card bill
                                    However, I have lost jobs since January 2019 and my financial condition has been very bad since then
                                    The recovery agents doing very wrong with all my family members every time called and harassing please take some action.
                                    .
                                    Aug 10, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Aug 25, 2019
                                    Updated by Sridhar Sangem
                                    Card No1. [protected]
                                    Mob No [protected]

                                    Card No 2. 517635XXXXXX1340
                                    Mob No [protected]
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                                      N
                                      Neha Mulchandani
                                      Jul 10, 2019
                                      Resolved
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                                      Resolved

                                      Address: Neelkanth Residency, Opp. Mother Dairy, Gandhinagar, Gujarat, 382428

                                      I received the following sms today:

                                      "Dear Customer Mandate reference no: HDFC[protected] issued to HDFCLTD with value Rs. 25986.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch."

                                      I am unaware about this service. I have not registered in any kind of mandate. Also, I have read a similar complaints on the complaints forum. Please help and stop such activities.
                                      Aug 21, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        P
                                        parasone
                                        from Indore, Madhya Pradesh
                                        Jul 10, 2019
                                        Resolved
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                                        Resolved

                                        Sir,

                                        I had joined Hdfc bank as PBA on 26/05/2016 and served Upto 26/12/2107.I left the job due to critical medical conditions in my family.

                                        I have been a loyal & hard working employee of Hdfc bank for the past 1.5 years and have fulfilled my responsibilities despite personal challenges.

                                        Request you to send me the relieving letter. My employee code is P11752.

                                        Regards,

                                        Paras Rajdev
                                        Aug 10, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 10, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We request you to write to exit.[protected]@hdfcbank.com for any further assistance/clarification on your FNN and we shall be glad to assist you.

                                        -Manoj
                                        HDFC Bank Customer Assistance
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