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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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A
Akhil AS
Apr 17, 2019
Resolved
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Resolved

Address: Thiruvananthapuram, Kerala

Hi,
Myself I’m Akhil, here I’m writing on behalf of my father late Suresh kumar. He was holding an existing policy with hdfc life insurance(motor insurance). The loan number is 37275634 and the policy number is[protected]. The mobile number which was registered with hdfc is [protected].
He was passed away on December 12, 2017. After the incident i had submitted the required documents for getting the claim and in regular interval; trying to follow up with the concerned persons from hdfc (Trivandrum branch). Until now I didn’t get any clarification from any one from your side. Its going to be 2 years.
Kindly have a look on this and please do the needful.

Sincerely,
Akhil
mr.[protected]@gmail.com
May 19, 2019
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2019
HDFC Life Customer Care's response
Hi, if policyholder has any unresolved concern with respect to HDFC Life policy, kindly inform to the policyholder to write us at [protected]@hdfclife.com from registered id to have the same addressed.
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    N
    naveennikku
    from Noida, Uttar Pradesh
    Apr 17, 2019
    Resolved
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    Resolved

    Hello,

    My name is naveen kumar and i am a credit card holder (Card no-[protected]) of hdfc bank.
    The limit of my card is 25000 and after the use of it the bill generates of rs.22659 but the notice sent to my home was of rs. 22782 and the due date was 12-april-2019. I paid the whole due amount on 11-april-2019 i. E. Rs. 22800 as suggested by the collection team (Ms. Tina) i also wants to inform you that my credit card is permanently blocked since november 2018 by the bank.

    After the payment ms. Tina ([protected]) said that "there is no due amount you have to pay and the all dues are clear".

    Also i have an amount of rs. 5520 in my bank account which was on hold by the bank and when i paid the amount of 22800 they also deducted rs.926. From my bank account (A/c no-[protected]), when i asked them they said it was late fine.

    Also, they generated the statement of rs. 767. I again made contact with them regarding this. Some of them said that this is late fees and some said this is gst charges and some said it was finance charges.

    I made this payment also because i want to close this credit card permanently. After making the payment of rs. 767 the limit shows of rs.25000 which was the initial limit provided by the bank.

    I contacted hdfc bank to close the credit card account but they said "there is remaining payment of rs. 138.43".

    I also went to my nearest branch to ask regarding this issue but nobody assist me.

    Till now i did not get any proper details regarding the charges which they have charged from me.

    I want my money back (The amount of rs. 926 which is deducted from my bank account on 12 april 2019 and rs. 767 paid by me on 13 april 2019) because it seems like the charges applied on my credit card is wrong.

    Thank you!
    +6 photos
    May 26, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Apr 17, 2019
    Updated by naveennikku
    Sorry i forget to send the image of notice

    Verified Support
    Apr 20, 2019
    HDFC Bank Customer Care's response
    Dear customer,

    We request you to contact our Debt Management officers at[protected] / 66668102 with regard to your credit card outstanding or for any further clarifications.

    -Nadia
    HDFC Bank Customer Assistance
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      R
      Rajutp
      from Mumbai, Maharashtra
      Apr 17, 2019
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      Address: Mumbai City, Maharashtra, 400053

      Dear Sir,

      I have taken a Personal Loan from HDFC Credit Card No. [protected]. I have been regularly paying on my dues on time for the past two year.

      But due to some financial problem I am not able to pay my EMI from October 2018. I am trying to get funds so that I can settle down the account. But the agencies hired by the bank is harassing a lot. One person had even visited my home and started abusing all present and was shouting out how that anybody is dealing with me since I am a defaulter of bank.

      Now today i.e 17/04/2019 I got call from [protected] (Mr. Rakesh Hate) and he told that his agent would visit my office on 17/04/2019 and that I have to pay him Rs. 9000/-. Meanwhile a lady by name Roshini called from[protected] and started arguing with me and asked me take loan from my office collegues and pay her. She told that she would send some person to my office and ask my co-staff to arrange money and give to me to pay of the loan.

      Sir I explained that I have been servicing the Loan/Credit for past 2 years and I have holding this card for more than five years and that I have never defaulted in my payment. But since I am in a very bad financial situation I am not able to service it. I have many time previously told them that as soon as I have some money I would contact bank and settle my account.

      I request that such harassment would not benefit the bank no, only it would create more problem for me.

      Regards and thanks in anticipation
      HDFC Bank customer support has been notified about the posted complaint.
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        I
        I Syed Moheimeen
        from Mumbai, Maharashtra
        Apr 17, 2019
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        Address: Chennai, Tamil Nadu, 600043

        Lot of charges has been accounted to my savings account with related to balance for the month of March 2019, 3 consecutive times, no further explanation has been given by bank employees.instead of cancellation.they have charged me with extra rs.600 extra for my query.previous complaints made, no action or intiative taken till date.uselss banking
        +1 photos
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          G
          gagan2768
          from Gurgaon, Haryana
          Apr 17, 2019
          Resolved
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          Resolved

          Address: Pitampura, New Delhi, Delhi

          I have taken a top up on my previous personal loan emi of which were being deducted from my saving account in pnb. Now at the time of top up they forcibly opened an account in hdfc saying that i can close the said account after three months. Now the main problem occured although m paying all emi online coz m unable to operate that account in hdfc, i came to know that my account despite my repeated requests has not been converted in loan account and is showing minus and bounced emi record which is very tortours and painful for me being a single earning salaried person in my family. I have a sick son to look after. Plz have some sympothy and reasonably resolve my problem by waiving the huge penalty and regularise my account by converting it into loan account as i cannot hold some 10000 in that account. Plz consider my previous record that no single emi is bounced.
          May 22, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Apr 17, 2019
          Updated by gagan2768
          Update
          Apr 17, 2019
          Updated by gagan2768
          Update
          Apr 17, 2019
          Updated by gagan2768
          I have taken a top up on my previous personal loan emi of which were being deducted from my saving account in pnb. Now at the time of top up they forcibly opened an account in HDFC saying that i can close the said account after three months. Now the main problem occured although m paying all emi online coz m unable to operate that account in HDFC, i came to know that my account despite my repeated requests has not been converted in loan account and is showing minus and bounced emi record which is very tortours and painful for me being a single earning salaried person in my family. I have a sick son to look after. Plz have some sympothy and reasonably resolve my problem by waiving the huge penalty and regularise my account by converting it into loan account as i cannot hold some 10000 in that account. Plz consider my previous record that no single emi is bounced.
          Apr 20, 2019
          Updated by gagan2768
          With reference to my previous mail I received a call from your employee miss Neha. When I explained her that I have paid all my EMI through collection boy and through link which was sent by HDFC employees. But she has misbehaved with me by saying that I have to prove that I have paid emi. This caused me mental agony. Please look into the matter and clarify me where my hard earned money has gone otherwise I have no other way but to file a suit against hdfc bank.
          Verified Support
          Apr 21, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We understand that our branch official Ms. Neha Newlay has contacted you and requested you to share the details of the EMI payment made by you for further assistance in this regard. You may contact her on [protected] for further assistance.

          -Nadia
          HDFC Bank Customer Assistance
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            A
            Ashitosh Bhokare Patil
            from Pune, Maharashtra
            Apr 17, 2019
            Resolved
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            Resolved

            ahb chgs inc charges of 882

            Address: At post godhegaon tal kopargaon dist ahmednagar, Ahmednagar, Ahmednagar, Maharashtra, 423603

            Ahb chgs inc gst oct-mar2019-mir[protected]
            Im hdfc bank holder since i opened account there is not any deduction till march 2019 after that i have credited my account with 3000. Rs then only 2100 is on my account about 900 is deducted for unknown reason this very ridiculous i want my money back or else i will with another bank really unsatisfied with hdfc bank services i also called customer care but they didn't answering me what...
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            A
            amitkumarsheoran
            from Noida, Uttar Pradesh
            Apr 17, 2019
            Resolved
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            Resolved

            Address: gurgaon, 122001

            I got a call from hdfc bank that you have a offer for free credit card. Your card is lifetime free. We will will not charge you any kind of fee or annual fee. But after my card received any month i got debited rs 500 + 90 gst as a membership fee of hdfc card. I talk many times to hdfc regarding this why you charge membership fee if you have done promise to customer.

            When i received my card, i wrote a mail to hdfc my card is free for lifetime. So i not want any membership fee. Hdfc bank done a fake commitment to customer. Why they are cheating customer like this way. If they want to charge that fee than bank to to tell me in starting.

            Mom - [protected].
            Sep 2, 2020
            Complaint marked as Resolved 
            My amount is refunded by bank.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 17, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We do not observe any query received from your email id. We wish to clarify that your credit card has been issued as a priced card and in view of the same, a fee of Rs.500.00 plus GST is applicable as per the product feature. You may view the features and benefits of the credit card by logging into the following link: https://bit.ly/2HFa8cr.

            -Zubin
            HDFC Bank Customer Assistance
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              A
              Alka@745
              from Delhi, Delhi
              Apr 17, 2019
              Resolved
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              Resolved

              Address: Ecospace branch of HDFC, 560103

              [protected]@hdfcbank.com

              I had requested for a demand draft online through hdfc netbanking and sent it directly to the admissions office of a reputed college because hdfc gives you an option to do so.

              Now, the college wants the dd number to track it since it will receive thousands of dds. I went to the hdfc branch in ecospace bengaluru and he said that we cannot give you the dd number.

              My issue is my admission stands cancelled if i do not update dd details on their portal. I tried contacting customer care, they have everything automated so i could not get hold of a real person i could talk to.
              I tried raising tickets through mails and nobody responded to any of my tickets.

              Now why are they not sharing dd details with the person who requested it in the first place.
              Also the person at the branch tells me why did you send it directly and not your own address.

              Why on the earth do you have an option to send directly when you cannot use it?

              I really need help here. I am clueless now.
              May 26, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We have already responded to your email vide ref id[protected] on April 18, 2019, at 05:08 PM. Pls check your email inbox and revert to our email in case of any pending issue.

              -Manoj
              HDFC Bank Customer Assistance
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                N
                nayak_Bheeshma
                Apr 17, 2019
                Resolved
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                Resolved

                Hi,

                I had lost my Food Plus card, i am a TCS associate, I have blocked my card and now i need the new card to be issued.Also my old card has balance money in that account around 3K.

                Could you please transfer the amount in the new card. I am waiting for you response.

                Please contact me to know the food card number.

                Please resolve this matter asap.

                My email : Bheeshm.[protected]@tcs.com
                May 25, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 17, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please share your Card no. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                Customer Assistance.
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                  M
                  mishra808
                  Apr 17, 2019
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                  Address: 122017

                  Hi,
                  i am Gaurav, i have got fraud with HDFC debit card date on 06 Apr 19 17:32
                  physical debit card with me. but don't know how to withdraw 22000/- in my a/c ( 10000/- 10000/- & 2000/- BOI PAHARGANJ NEW DELHI.
                  I have complaint with bank Ref No MUM[protected] but now 10 days days over not any respond from bank side.
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                    C
                    Castro Mb john
                    from Bengaluru, Karnataka
                    Apr 17, 2019
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka

                    Dear sir / Madam

                    Hi My name is Castro MB and i am HDFC credit card holder for 3 years due to loose of my job and my famil issue i was not able to pay my credit card dues on time even tho i was asking my friends and i was paying my bills and for certain reason i was not able to pay the dues again i got a call from credit card collection manager his name is Mahesh ([protected] number) and i told him i got a call from your agent and i told that lady i dont have a cash to pay ill pay the half amount on 29 April 2019 and she told okay after that i got a call from mahesh telling that y you dint pay the cash and i explained him everything very clearly and he started abusing me in a very wrong way and using a local language in kannada telling that (ill
                    May 21, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 19, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

                    -Zubin
                    HDFC Bank Customer Assistance.
                    Verified Support
                    Apr 20, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to contact our Debt Management officers at[protected]/67268002 with regard to your credit card outstanding or for any further clarifications.

                    -Manoj
                    HDFC Bank Customer Assistance
                    Verified Support
                    Apr 20, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on April 16, 2019, 02:32 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

                    HDFC Bank Customer Assistance
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                      S
                      Shakshi Malhotra
                      from Delhi, Delhi
                      Apr 17, 2019
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                      Address: New Delhi, Delhi, 110067

                      I already wrote multiple mails to hdfc grievance, manager but not getting proper response, also I got regular call from collection department instead to help me out they talk very unprofessionally.

                      I wrote mail to Search Chandan, Ashoo Arora as well but not help from them as well.

                      Please call [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        C
                        Castro Mb john
                        from Bengaluru, Karnataka
                        Apr 16, 2019
                        Resolved
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                        Hi sir/mam

                        My name castro Mb and I am a Hdfc credit card holder past 3 years

                        My card ending [protected]

                        As I had some personal problems and loose of my job was not able to pay my card on time but even tho I was paying my credit card dues I got a call from mahesh and his number ending [protected]
                        Regarding the payment I was very clear that I will do the payment on 29 th if this month in spite of me telling him he started abusing me in very wrong manner and very wrong words like I ##, what ur mother is a both or what, for how many dad u have etc etc and I was telling him very clearly don’t use those words and don’t talk to me like u don’t have right to talk like that even tho he started abusing me more in very bad words I request you plz take a action on this and the person who was talking to me like this am dam sure he has some personal problems and he is showing that anger to the customer
                        May 24, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 22, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          shalini neela
                          from Chennai, Tamil Nadu
                          Apr 18, 2019
                          Resolved
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                          Resolved

                          Address: No.29 indhira nagar 4th cross street, Virugabakkam Chennai-92, 600092

                          MB CHRG INCL GST FOR MAR2019-MIR[protected] this status view on my statement my account automatically debit my amount 4000 refund my amount immediately... Hdfc worst account i maintained minimum balance but some problem didt maintaine but minimum charges 4500 debited my account.. Plz make sure that refund my amount hw do that worst of my account plz make sur that refund my account... Plzzzzzzzzzzzxzzzxzxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzxxxxxcxxxx
                          May 25, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 22, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

                          -Zubin
                          HDFC Bank Customer Assistance.
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                            Banala Divya
                            from Hyderabad, Telangana
                            Apr 16, 2019
                            Resolved
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                            Resolved

                            Address: tulja bhavani apartments, New mettuguda, Hyderabad, Andhra Pradesh, 500017

                            2500 was credited to my account on april 14th through phone pe app and i have checked with the phone pe support team they have transferred the amount from their end. Also the sender has received an update on hdfc account and even the amount is debited from their account and even the account statement has been updated as debited for them. I was notified on phone pe that my account was credited with 2500 but hdfc statement does not show any details as amount credited neither i have received it.

                            Please do check and credit the amount on my account

                            Utr :[protected]
                            Transaction id : p1904131540115054658715
                            May 27, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 18, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We note that the UPI transaction with Reference Number:[protected] for Rs. 2500.00 was already credited to your account on April 13, 2019. Please login to your account to verify the same.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              S
                              from Chennai, Tamil Nadu
                              Apr 16, 2019
                              Resolved
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                              Resolved

                              debit card rewards point showing in negative.

                              Address: 500081

                              I have salary account with HDFC bank, was not able to redeem the reward points, all the rewards points which i earned on debit card are showing in negative (-), When i approached a nearest branch they said they cant do anything regarding cashback reward points and told to contact customer care but unable to contact customer care executive from toll free number....
                              +1 photos
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                              rajvirhunt
                              from Panaji, Goa
                              Apr 16, 2019
                              Resolved
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                              Resolved

                              Address: 411041

                              Dear respected sir,

                              I am rajesh bhagat from pune. My personal loan in hdfc from apr 2017.
                              I have taken a loan about 2.92 lakh that time but at that time only 2.0 remaining. From last month i am jobless. sir i paid all emi on time except this april 2019 month, sir plz my condition very bad at that time.
                              I only expect that my emi should be less . and restructre my loan amount .I am a regular customer of hdfc sir plz help me out, as soon as possible.
                              I allready talk my issue to the customer care but i didnot get the help..
                              my loan acc no 4281217,

                              sir plz help me...thank you sir

                              regards,
                              rajesh bhagat,
                              contact no [protected]
                              emailid [protected]@gmail.com
                              May 27, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 21, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to state that the loan needs to be serviced as per the repayment schedule. Request you to visit the nearest Retail Loan Service Center for further assistance. For a comprehensive list of Retail Loan Service Center kindly visit the below link.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                S
                                Sandip Saha
                                from Kolkata, West Bengal
                                Apr 16, 2019
                                Resolved
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                                Resolved

                                Address: Kadugodi, Bangalore, Karnataka
                                Website: Hdfc

                                Today at hdfc atm i was about to withdraw money but during cash receiving moment atm power went off and cash deducted from my account and not credited yet, the person at atm somehow manage to take out the card from the atm but told me cash to be credited which not yet happened, kindly help me to get back my 5k cash as I need it urgently.

                                Atm ID- PIENBG35
                                Amount deducted-5K
                                My icici account no[protected]
                                Timing of transaction- 02:36 PM on 16/04/2019
                                +1 photos
                                Apr 26, 2019
                                Complaint marked as Resolved 
                                Received cash
                                HDFC Bank customer support has been notified about the posted complaint.
                                Apr 16, 2019
                                Updated by Sandip Saha
                                Added failed transaction details

                                Apr 16, 2019
                                Updated by Sandip Saha
                                Any update???? Still not money credited
                                Apr 16, 2019
                                Updated by Sandip Saha
                                And why people working inside atm did not inform me??? no idea why hdfc don't think people money security.
                                Apr 17, 2019
                                Updated by Sandip Saha
                                Still money not credited i am in emergency and need my money back pls help me
                                Verified Support
                                Apr 17, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                With reference to your complaint regarding a debit placed on your ICICI Bank account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Apr 17, 2019
                                Updated by Sandip Saha
                                Why my claim won't work ? Why ur atm have no facility of power backup? Why people are working in atm not put board outsite work in progress? Don't u people think security of people money? It should be credited automatically as transaction was failed. I am very upsate with it service.
                                Apr 17, 2019
                                Updated by Sandip Saha
                                However I have raised complaint to icici bank for claiming from u and please maintain some ethics in atm, don't allow person in atm while people withdrawing money and if work in progress put atm shutdown.
                                Apr 18, 2019
                                Updated by Sandip Saha
                                And I am sure the ATM had power issue on which the people were working without signboard outside. And they never informed me and shutdown the power.
                                Apr 20, 2019
                                Updated by Sandip Saha
                                Still not received money, m
                                Apr 25, 2019
                                Updated by Sandip Saha
                                Still not received money don't know why am I suffering for my own money, please check it or i have to raise police case against hdfc branch atm.
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                                  Dskrishna
                                  from Kadapa, Andhra Pradesh
                                  Apr 16, 2019
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                                  Address: 39/431-6-3, YSR, Andhra Pradesh, 516001

                                  Hi,

                                  HDFC bank system did unauthorized transactions for the month of FEB, MARCH, APRIL to APSPDCL e-bill automatically. it deducted my amount of 842+1051+793 for the payment o[censored]nkwon E-bill account. I request you please help me in this case and refund the amount from HDFC bank.

                                  My account is in Bangalore COX Town branch.

                                  Br,
                                  Krishna Donepudi.
                                  +13 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    shankp
                                    from Mumbai, Maharashtra
                                    Apr 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    I had salary account in hdfc bank, after i left my job due to no salary credit for 3 months, my account turn to be normal saving account. And bank started to levy penalty for non maintenance of minimum balance and deducted my money.
                                    But even after reaching zero balance in my account bank keeps on levying penalty and as of today my account shows negative balance (-10k).

                                    But as per rbi guidlines.
                                    Rbi/2014-15/308 dbr. Dir. Bc. No.47/13.03.00/2014-15
                                    Annux - vi
                                    Any bank can not levy penalty charges if balance reach zero as per rbi.

                                    Now i want to close my account but still bank officials says to pay penalty
                                    Before closing account otherwise penalty keeps on going
                                    May 21, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 18, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    My two wheeler loan no. 38030479, please provide loan statement. immediately.
                                    my mail id- ritesh.[protected]@rediffmail.com.
                                    I tried to withdrawal an amount of 2000 from IDBI ATM, . LOCATED AT SEC-10 A, GURUGRAM bt the transaction got declined and the amount got deducted from my bank account.
                                    I have not received my current account debit card my account is
                                    Credit Card Settlement
                                    please call me [protected]

                                    Please define my amount my Reg. Mobile number is destroyed,
                                    I am calling another number to HDFC customer care, then input card number..!
                                    No, any Reply... please help me
                                    Its been more than week but still no action on my complain,
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