HDFC Bank Complaints & Reviews

I have been assigned personal banker (Ms. Arundhati) from pune by the hdfc bank. She called me and asked me to apply for credit card which bank is offering free of cost. I asked her multiple times over the phone calls regarding the annual fee and every time she confirmed its free of cost and now bank is charging annual fee of rs 1000 + gst. I did speak to her manager (Mr. Sharath) as well and he also confirmed the same to me over the phone. I received my credit card in the year of 2017 and in 2018 they added the annual fee of rs 1000+gst and for that i raised the complaint about the same to the hdfc bank leadership over the email and they waived off the annual fee of rs 1000 and confirmed me that the same is life time free of cost to me but now again they include 1000rs. + gst and i again raised the issue to the bank and they denied to reverse the same and responded me in a very rude email and mentioned going forward they will not entertain any further communication, please find below the response i did receive from the bank official:

"we wish to inform you that our bank’s stand has been communicated distinctly and this response may be treated as final. We also wish to inform you that any further communication on this query from yourself would not elicit a response from us."

I have requested them to take out all the recording of the phone of the personal banker from which she called me and listen the same, however they denied the fact and not even bother to listen the customers. Being a middle class family person working in a private sector, we are dependent on the monthly salary and if the bank which is governed by the indian government is doing such fraud with the customers and making the money by doing the wrong commitments and fraud with the customers. With this kind of act they are harassing and mentally torturing the customers which will lead to the severe disease and heart attack to the customers. Last year only i raised the same concern against the personal banker ms. Arundhati, however, bank never took any action against her who is continuously misleading the customers by doing the wrong commitments and keeping the bank credibility at risk.

I have emailed to the leadership of the bank but have not received any response from them.

My details are mentioned below:

Name: sachin gupta
Mobile no: [protected] / [protected]
Address: sector 07, gurgaon - 122001 (Haryana)
Hdfc bank account no: [protected]
Hdfc bank credit card no: [protected]
Hdfc credit card received on: 29th dec. 2016

I have already raised the compliant to rbi on this and need your urgent help here.

Regards
Sachin

I made a transaction for a couple of days ago through payzapp upi from my own account to another account unfortunately, money deducted from my account but transaction unsuccessful. I have not gotten my money back yet. Please transfer or refund my money as soon as possible . My money was 3000 and 2nd transition was 508/- same things were happened for this transaction.

In addition, i just received a phone call who called himself someone Depak who has taken my SBI debit card 16 digit number and date and expiry and he further asked me to give him my CVV number but sir I denied to give him . As per your precautions, don't share card details, otp, CVV and so on . Please sir refund me as soon as possible and please do investigation who is Depak and it's number is to which he called me [protected]. An inspection has to be done as fast as possible

I had visited hdfc shere-e-punjab branch (Andheri east) on 30th oct, 2018 to open a ppf account. I completed the all the formalities and filled up the form. The bank employee told me that, i will receive my passbook within 15 days. A month later, i visited branch twice they said they are working into it and it seems there is some system issue and they will give me a call... I have not received any call from the bank till date. They have lost my document hence my request was not processed. I have bar code number pf[protected] which was mentioned on the receipt which was given to me after filling the form. I am not interested in opening ppf account with this bank, i have already opened this with other bank but i need all my documents back which i submitted to the bank. This is a kind of service bank provides to their preferred customer. I had asked the email address of branch head from phone banking customer care executive but they said they can't provide this information.

This to inform you that i am a policy holder of hdfc life insurance. It was given me by telling that its a only one time investment of 1lakh. And after the period of jan 2019 i will get back my money with the interest and bonus. But now when i clamming for money company is saying policy is lapsed and will not get any money.. It was fraud by the comapany.. I also recieved the bond of policy very late. And when i got the bond time was finished to surrender the policy.. At that time i wrote to company to give my bond.. Then i wrote letter to the company. But after a long time i got the bond.

Hdfc was always in my trust book till last month. Now it's not.
I was processing cash withdrawal at oriental bank, baner road, baner - pune on 16th december 2018.
Before cash dispenses out of atm machine, electricity got off and i got account deduction message from hdfc.
Firstly i called oriental bank customer care. They said it will get auto credited to your account within 24 hours. I did wait for 2 days n i didn't get my money back.
I register a complaint to hdfc (Complaint i'd[protected] on 18th december and they committed timeline of 7 days for resolution.
It's been a month that i am waiting for money to get refunded in account.
Meanwhile i took couple of follow ups and today on 15th jan 2019 i came to know from hdfc phone support staff that oriental bank said cash was dispensed from atm.
I never received cash and single notification about update on email or message from hdfc.

I asked hdfc support team that it is not the case. Ask for cctv footage, i didn't get the cash.

Now i am helpless to get my money back with useless bank processes and follow ups.

I am not getting my money back and loosing interest with it since a month.

Disappointed with service and money security from hdfc as they can't validate the case properly and get their customer's money back from other banks with law.

Regards,
Saurabh bhatewara

I made a transaction for a couple of days ago through payzapp upi from my own account to another account unfortunately, money deducted from my account but transaction unsuccessful. I have not gotten my money back yet. Please transfer or refund my money as soon as possible. My money was 3000 and 2nd transition was 508/- same things were happened for this transaction

This is in reference to the transaction made into my account without intimating me by hdfc bank.

An amount of rs 1812.96 has been debited on 14th jan 2018 from my salary account, mentioning about 'depository charges depository charges dec18 - with regard to my demat account.

When the account was opened, i was told that it would be absolutely free. This is clear exploitation of customers.

Hi,

I have a salary account with hdfc Bank from 2011 onwards.
Every year hdfc charging me with the charges like depository charges. The same happened this year as well and charged me Rs 885.00 for Depository charges on Demat account which isn't used by me ever.
i had already complained about the same for closure November 2018. Which is partial work done by HDFC only. Please take the needful action. Please observe my records I'm a good customer to them. Still I'm facing lot many times like this depository charges by HDFC.
Kendly help me to get the amount back .

Hdfc bank costomer care continues calling
one guy from my office register my number with hdfc bank for loan without my information and he didnt pay loan back to bank and bank costomer care is continious calling me for details of that guy, please hdfc bank that guy is no more working in our office, and i dont know were about of that person,
so please hdfc customer care dont call me and furstrate me

Ref no:[protected]] your hdfc loan application - file no.[protected][id:[protected]]

Document/clarification loan application (File no :[protected][id:[protected]]

With ref to above document nos i paid rs 16020 on dt 26.4.18 as processing fee.

One case is rejected by your office and another is not required because loan amount sanctioned is very low as promised by ur employee hence not affordable to process further and does not fulfill my requirements.

I submitted application regarding refund at hdfc bank, varco complexshivaji square wardha before 3 month but till date no action has been initiated.

I perused personnely and visited branch many times..

It's very harassing and disappointing me.

Pls do needful at an earliest pls and arrange to refund with interest

Regards

As i was continuously writing mails to hdfc from november onwards looping their high management amitabh choudhary.. Still hdfc life is so irresponsible never give proper response they are considered only premiums not abt customer concerns.. You useless people are deducting premium after closing my policy.

I am going to consumer court case against hdfc life.

I m ready to leave my money but i will put ur real scams in front of everyone.

I am being wrongfully charged by hdfc credit card.

I had completely paid all my balance last month (40602.00/-, to be exact).
I haven't even missed paying a single time.

Just yesterday i used to purchase for 2500.00 and now it shows amount of 8259.89 is pending.

I don't understand what am i being charged in the name
"offus emi prin nb"
Every month i am getting more than 1000rs charged by this name.

I want detail description about all the charges applicable on my account.

Thanks & regards,
Haseeb

Sir I had ordered a mobile through amazon on 10/01/2019.the amount has been detected by credit card. but I had canceled my order on 12th Jan 2019 but the amount was refunded to credit card but from amazon the amount was refunded but the loan status is still active plz close my loan sir y the amount has not been refunded yet

Hi,
Today, around 15:36 pm, Rs.1899 was spent at CPONEASSIS. I have not made any such payment. I did not get any OTP for it. I did not authorize for any such transaction . And when I checked my bank statement I couldn't get any more detail.
I want my money back in my account. Also the reason why this happened. I also tried calling the number mentioned in the message, but they gave only two option either to block the card or to exit. I don't want to block my card, I want my money back .

Hi,

I received sms from hdfc bank that rs. 1899/- has been deducted from my account via my debit card. This was done without any communication prior to deduction and without my consent. The incident occurred on 14-jan-2019 at 15:33:48 hrs. I am not interested in the company nor their services.

Please deactivate whatever is active and refund the money asap.

Date and time of incident: 15:33 hrs 14-jan-2019
Hdfc debit card no: xx 3235
Oneassist relationship number: 3613477

Hdfc bank and hdfc securities has hired useless staff, they do not know how to do kyc verification in their system. I have my nps account in freeze state just because of their kyc process is not known to their staff.
They just push customer's query to another branch/ department instead of resolving the same.
Hdfc securities says hdfc branch does the kyc verification of cra website, and branch people say hdfc securities does...

Hi,
Account number: 59587314

Last month my available credit was 27999.52
Now you charged me 165 rs may i know for what purpose you charged me this amount
And last month itself i gave creditcard closure request on respective bank still it has not been closed
May i know the status of my credit card closure

Screen shot has been attached for your reference.

Dear sir i am working in hdfc life janakpuri delhi branch direct channel insurance in 2011 my emp id 75698 my name brahmjeet singh but i not to know my pf no and how to apply please give my pf number and tell the process to apply for pf process please help and revert i mail to hr kanika man but she is not revert to me please tell me my pf no and how to apply please revert i am waiting your response

I understand this is a big mail but to understand how hdfc credit card collection department abuses a customer financially and also psychologically.

Regarding my last emi of credit card settlements, i received a text message from hdfc providing their chennai phone number to reach out to since i didn't picked the call (Please note only one time they have called me and no call back after that). However, i was trying for the last 48 hours to connect, still the number is not responded or picked up. But receiving messages continuously mentioning am not picking up the call.

And about the issue, i am using hdfc credit card for last 5 years and i have paid two time more than what i swiped by my cc in the name of minimum due. So in lieu of that i was requesting the cc department to assist me with arranging for a settlement process (Remaining balance was 30k) from july 2017. But the collection agency and the some collection department representative was very rude pretending not to do so.

I was on a complete frustration, and one day july one representative used some abusive and filthy language who was forcing me to pay only the minimum amount due for the rest of the tenure not to go with the settlement process. With this utterly bad experience i have reached out to the senior persons and informed them that (Since, i have all the call recordings) going to file complaint with the banking ombudsman and media protocol (Just a courtesy to inform complaining before complaining about them). After all this mess finally they have accepted to do the settlements along with removal of my late payment records from july which is due to their behavior on april 2018.

But till now my credit report was not updated as they assured with no late payment records after july 2017. Hence, i hold the last emi of the settlements and requesting the credit card representatives for an appointment to explain about the issues.

Though this is a prolong issue the collection agency peoples not allowing to connect with the bank officials. And now they have hold my bank account which has 39k in it. Even if i want to pay the last emi of the settlement, it is not possible practically.

Atlast now they are picking call and claiming that my settlement process got invalid and i have to pay the total 47k now to unblock my acoount. Please note i didn't received any information about my settlement being revoked. They are very rude while conveying this and telling to do whatever i want.

Complaint number is [protected]

Yes, am finally forced to share all the data and call recording which i have with me to the banking ombudsman and to the media protocol to unveil how rude and worst the collection department works. But still the 5 year long relationship with a bank which am using from my first job holding me to do so. Hence am giving a final try hoping that you can at least look into this matter and if possible to take any action on this.

Dear concern,
I am a/c holder of your bank having cust id 51132532 as my monthly emi rs 8425/- for personal loan deducted every month on 7th, but on 7.11.2018 was bank holiday and there was 7979.30. On 8.11.2018 i have deposited rs 1000 and closing balance was 8949.30 sufficient to clear my pl, emi rs 8425/- on 8/11/2018, but its not cleared on 8/11/2018.

On 9/11/2018 your have deducted monthly amb rs.177 and 531 from my a/c and closing balance was 8242.80, that's below to clear my pl-emi.

Your bank charges for emi overdue payment rs 649/ on 20/11/2018.. Without any reason.

You have again charged amb charges on
5.12.2018 rs 321.97
10.12.2018 rs 209.03
05.01.2019 rs 531.00

On 01/01/2019 i personally visited your sector 27 branch in chandigarh to deposit cash rs 29000/- and deposited the same by self.
But teller dint explained me about the inter-branch-cash dep charges and your bank charged rs 177/- for the same

The total charges by your bank charges as under :-

9/11/2018- 177/- amb charges
09/11/2018-531/- amb charges
20/11/2018-649/- overdue pl-emi
05/12/2018-321.97/- amb charges
10/12/2018-209.03/- amb charges
05/01/2019-531/- amb charges
08/01/2019- 177/- amb charges
Total = rs 2596/- (Two thousand find hundred ninety six only)

You are requested to reverse the same.

Thanks and regards

Sushil kumar