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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 790

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A
amid_bubun
from Kolkata, West Bengal
Jan 22, 2019
Resolved
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I am a HDFC bank credit card holder . Last year the bank auto debited the membership fees from credit card number ending with 4704 without my concern.

I am not interested about this service and don't want this membership any more. So cancel the membership and stop auto debiting membership fees from my credit Card, which is due on 24/01/2019.

Name :- AMITAVA DAS
Credit Card Number Ending :- 4704
Aug 8, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Amitava,

We understand your concern. Request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.
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    C
    Chandrasekhara Vinod
    from Bhawanigarh, Punjab
    Jan 22, 2019
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    Address: Chennai, Tamil Nadu

    I have applied for fastag through online on 17.12.18, paying the amount & necessary document (Rc copy of the car) was also uploaded. Since there was no response till 03.01.19, contacted the customer care number[protected]. They have instructed me to sent through mail pan card & aadhaar card copy, which i did on the same day.
    After this i had horrible experience each time contacted the customer care number. They will keep my call on hold for almost 25 minutes & used to say no mail received from my end.
    After sending & calling them, someone admitted that there was some portal issue & i will get the tag in two days 07.01.19. This two day has not come yet.
    Now they are saying that they have issue with the courier service.
    I received one sms saying that my wallet has been created on 11.01.19. But the tag didn't reaach till today (22.01.19)
    Dear Customer,

    Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance.

    -Manoj
    HDFC Bank Customer Assistance
    My hfr no is 111238 we submitted application with amount on dated 2.4.19 still am not recived fasttag card
    Rajeev Agarwal
    lakhimpur
    [protected]
    rajeev253829's reply, Apr 20, 2019
    my HFR NO IS 111238we submitted application with amount on dated 2.4.19 still am not recived fasttag card
    Rajeev Agarwal
    lakhimpur
    9452642100
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      S
      slopes
      from Pune, Maharashtra
      Jan 22, 2019
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      Address: Mumbai City, Maharashtra

      I am a hdfc bank credit card holder. The bank has provided me lifetime free regalia credit card. Today the bank has provided me statement wherein they have charged me 1180 as first year membership fees. You are requested to look into the same. Also please provide me the procedure for cancellation of the card.

      The executive who had allocated me the card is not receiving my card. If this matter is not looked into i will fordge a case against you.


      Name - [censored]al lopes
      [protected]
      Feb 22, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 22, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We observe that your credit card has been issued as a priced card and hence membership fee has been levied on the card.

      -Zubin
      HDFC Bank Customer Assistance
      Jan 23, 2019
      Updated by slopes
      At time of application, Your executive had told me that card is lifetime free .
      Later after receipt of card also some other official had called stating that the card is lifetime free .

      Now how cum I have received the statement with charges. I already hv citi, hsbc, icici, etc card where no charges are applicable.

      This is misrepresentation of facts which HDFC has provided. I have not experienced such behavior from any other Banks.

      If this is the case I would like to surrender the card, please let me know the process for same
      Jan 30, 2019
      Updated by slopes
      pls revert
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        J
        Jasleen01
        from Jaurian, Jammu and Kashmir
        Jan 22, 2019
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        Address: 184102
        Website: Payzapp

        I have purchase a product from jabong worth 2969.11Rs using payzapp and returned the product and jabong has refunded my amount on 1st Jan but I have not received my refund as payzapp is not processing the refund. I have called payzapp customer care number around 20 times but they don't pick the call even after waiting for 15 min. I have talked to jabong also. They also fail to help me as they told that the refund has successfully processed from our end. They have share a bank reference number with me. They ask me to visit my bank branch too and I have visited twice but my bank said they dnt have detail of such transaction.
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          Ajit Kumar dakua
          from Bhubaneshwar, Odisha
          Jan 22, 2019
          Resolved
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          Resolved

          I have taken a personal loan from your bank. I am not a defaulter loanee till the end of month december2018. But due to some hazardous condition i am unable to deposit an amount of rs.5160.00 in my account. But an employee of your bank using very slang word about me like "toutar"and "a fraud" by calling me as well as my brother as well as my friend. I am very much aware about the installment. This hurt me very much by a staff of nayagarh branch. The telephone no. Of that call is [protected].
          Feb 24, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Jan 22, 2019
          Updated by Ajit Kumar dakua
          Misbehaviour by an employee of HDFC nayagarh branch.
          Verified Support
          Jan 23, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

          -Nadia
          HDFC Bank Customer Assistance
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            M
            muthupriya shanmugam
            from Puducherry, Puducherry
            Jan 22, 2019
            Resolved
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            Resolved

            I was booked my bus ticket via red bus on december 8, 2018. The amount is deducted but my transaction is failed due to some technical problem. I have waited for 2 weeks to reversed my amount but nothing happens. Then i have raised the complaint regarding the amount and submitted the dispute form as well. Still, now, they didn't refund my amount.

            Kindly do the necessary action to get my amount back.
            Feb 24, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 23, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We have raised a chargeback vide reference number MDP088036. We will credit the account by 15-Feb-19 as per regulatory TAT of Rupay (National Payment Corporation of India) / Visa / MasterCard TAT, provided we do not get a representment claim (that is proof of transaction) from the acquiring bank.

            -Nadia
            HDFC Bank Customer Assistance
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              V
              vikramprakash t
              from Hyderabad, Telangana
              Jan 22, 2019
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              Address: Hyderabad, Telangana, 500036
              Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

              Hi, am vikramprakash am from hyderabad, i paid to this no [protected] amount 4500rs, to my mobile no [protected], but amount was deducted but amount still not added, i call to customercare [protected], every time computer generated call saying ur selected wrong, its saying talk to customercare person please press 5, i tryed so many times to press 5 but every times its saying wrong selection,

              Please kindly refund my amount this is my request i have to pay in school for my son study,

              My contact no [protected]
              +1 photos
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                SBK@04
                from Erode, Tamil Nadu
                Jan 22, 2019
                Resolved
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                Resolved

                transaction reversed but amount is not credited in my account

                Transaction of rs. 500 is reversed by kake walk yesterday but amount is not credited in my bank account. Transaction was done through hdfc debit card.

                I have attached a screenshot of the message that i got from hdfc bank after the transaction was reversed, but i checked my bank balance and found that amount hasn't been credited yet.

                Kindly consider my request.
                Thank you....
                +1 photos
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                A
                AshokNalla
                from Chennai, Tamil Nadu
                Jan 22, 2019
                Resolved
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                Resolved

                Dear sir/madam,

                Today morning i have received an irrelevant message as mentioned below:

                Dear customer mandate reference no: hdfc[protected] issued to icicibankltdraog with value rs. 1887990.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                I have not provided mandate any one. Kindly resolve this issue.

                Regards,
                Ashok nalla
                +1 photos
                Feb 22, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 22, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We would like to state that the message received you pertains to ACH mandate issued to ICICI Bank. Kindly write to [protected]@hdfcbank.com in case you have not submitted any such request, to enable us to check.

                -Zubin
                HDFC Bank Customer Assistance
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                  D
                  dilip_prasad79
                  from Pune, Maharashtra
                  Jan 22, 2019
                  Resolved
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                  Resolved

                  Address: Ratnagiri, Maharashtra, 410501

                  Respected sir/madam,

                  Hdfc bank has deducted rs 2950 from my salary account on 21 jan 2019 for 'ach debit return charges', for which i have not even received any intimation either through email/sms or call from the bank before deductions.

                  So, request you to look into this matter on urgent basis and do the needful in getting my money back, as soon as possible.

                  My info:
                  Name: dilip prasad
                  Registered mobile no: [protected]
                  Reg email id: [protected]@gmail.com
                  Feb 25, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 25, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked our records and confirm that the charges levied to your account pertain to ECS debit return. In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in the clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account. Kindly refer our website: www.hdfcbank.com for further details.

                  -Anay
                  HDFC Bank Customer Assistance
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                    P
                    Pacific Hosp Serv
                    from Hyderabad, Telangana
                    Jan 22, 2019
                    Resolved
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                    Resolved

                    aqb charges for non maintenance of balance

                    Hdfc bank has charged my current account rs 7280 every 3 months. I saw this and asked them and they replied by saying average quarterly balance should be atleast 1, 00, 000/- or else there is a fine of rs 7280/-. This is totally ridiculous. They are just ripping their customers. Don't open a current account with hdfc. Try other national banks like bank of baroda...
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                    P
                    pranshu.apj
                    from Patiala, Punjab
                    Jan 22, 2019
                    Resolved
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                    Resolved

                    mctf transaction dr. (account no. : 50100237437532, a/c holder: paras ghai)

                    Address: Jalandhar, Punjab, 144416

                    I have made an online payment of application fee for rs 5, 390 as on 16/01/2019 using my hdfc debit card. The same got processed successfully as on same day (And it was an otp-based debit), than after this transaction an auto-debit by hdfc bank has been made stating 'mctf 16/01' for the whole / same amt. Of rs 5390 (For which i am totally unaware for which purpose, it has been deducted from my savings a/c)'.

                    I confirmed from...
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                    J
                    Jhuni Dasuh
                    from Bhubaneshwar, Odisha
                    Jan 22, 2019
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                    Address: Kalahandi, Odisha, 766012

                    Cancellation of one assist membership and refund.

                    I am a HDFC bank credit card holder. The bank has provided me lifetime free regalia credit card but without my concern Rs-1899 has debited from my credit card ending with 1876 on 12th January 2019. I am not at all interested about this service and want cancellation of one assist membership and want my debited amount of Rs-1899 as soon as possible.
                    Otherwise I am going to close my account from HDFC bank bcoz I can't tolerate this type of fraud anymore.
                    Name- Laxmi Priya Das.
                    Contact- [protected].
                    HDFC Bank customer support has been notified about the posted complaint.
                    Jan 22, 2019
                    Updated by Jhuni Dasuh
                    I want cancellation of my one assist membership and want my debited Rs-1899 back as soon as possible.
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                      S
                      Shass
                      from Lala, Assam
                      Jan 22, 2019
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                      Address: 788006
                      Website: HDFC Bank

                      Today i. E, 21/01/19 i am very much upset to knowing that, i mr. Shaswata pal having an account both loan as well as savings in your esteem organisation since 2007 but no body was mis behave or using slang languages with me as well as my family members, today one guy from your organisation i. E, mr. Polu sarkar of silchar, cachar, assam branch from loan collection centre, in my absence doing mis behave with my wife over telephone regarding my car emi which was irregular from last few month because of my home renovation and which i was told to the customer care persons also but after that he doing mis - behave with my wife as well as with me by using slang languages why?? Is this your organisation teach the employees to talk/behave with the customers?? I specically want to know why he should doing such kind of mis behave with a female without absence of male, while she told him that she don't know all. What sort of action will taken against him!! Shame!! This loan is not my single one, previously i have a 5 (Five) loans taken from hdfc bank including personal vehicle, commercial & two wheelers, but all are closed before due date. Why he doing such kind of bad things with a female i don't know!! Now she is totally deprived. I want its clarification.

                      Regards,

                      Shaswata pal.
                      Silchar, cachar, assam.
                      (M):[protected].
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Subhadip Sengupta
                        from Kolkata, West Bengal
                        Jan 21, 2019
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                        Address: Kolkata, West Bengal, 700052

                        I have made a payment in grips for registration of my new home. The amount is debited from my account. But the e-challan is not generated. When ever i am checking the status of my transaction through the site"https://wbifms.gov.in/GRIPS/grn_status.do" using my grn number it is showing "transaction pendingg - payment not reported by bank. Please contact the bank."
                        Please resolve this as soon as possible.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          N
                          Nisha.Thakur
                          from Nagpur, Maharashtra
                          Jan 21, 2019
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                          I have receive call from HDFC bank person name 'Dilip' for my pending emi of personal loan.
                          Today he called me and said shoutly, ''You don't know exactly when your husband will come also said why you taken loan if you not able to pay'' on loudly. I have call recording. How can the bank person talk to the customer in this manner???
                          HDFC Bank customer support has been notified about the posted complaint.
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                            M
                            Mukherjee P
                            from Mumbai, Maharashtra
                            Jan 21, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400064

                            Hdfc cc team has charged a wrong transaction in may’18 on my card. They accepted the mistake on receipt of the dispute form. After that they did not corrected the transaction and still an outstanding amount showing against my card for wich they are calling me everyday for collections.
                            Priority grievance cell is not acting on my complaint, i have made more than 100 calls and send 50mails. Every time they are sending a standard reply with a new reference number. This is heights of harassment they are doing to me.
                            Feb 22, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 22, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                            -Zubin
                            HDFC Bank Customer Assistance
                            Dear sir/mam

                            I purchased some products from flipkart and my money is deducted but product did not placed and flipkart return fund but it didn't come in my account.

                            Booking id - OD[protected]

                            Amount-11699₹
                            Vikash Sharma Bhardwaj's reply, Jan 14, 2019
                            Dear sir/mam

                            I purchased some products from flipkart and my money is deducted but product did not placed and flipkart return fund but it didn't come in my account.

                            Booking id - OD113605210022078000

                            Amount-11699₹
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                              R
                              Rosiampuia
                              from Aizawl, Mizoram
                              Jan 21, 2019
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                              Address: Aizawl, Mizoram, 796001

                              Dear Madam/Sir

                              I have been working for HDB Financial Services Ltd, Chanmari Branch, Aizawl, Mizoram as a Sales Executive under Auto Loan Dept. from 04.04.2017 to 06.07.2018 and also submit my resignation letter to the then Sales Manager Mr. Nilanjan K Dutta and he also sign for approval and filed it for office copy. But till today I have not received my relieving letter. My employee Code was R30043.

                              I kindly request you to send me my relieving letter my email address [protected]@gmail.com or courier to me at Nabard office, Bawngkawn, Aizawl, Mizoram, 796001.

                              Thank you once again for providing a chance to convey my thanks & regards to the company and all the seniors in the organization for the engagement given to me while on my working days.

                              With Best Regards

                              H Rosiampuia

                              Aizawl, Mizoram
                              HDFC Bank customer support has been notified about the posted complaint.
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                                S
                                Shaikmastan1983
                                from Bengaluru, Karnataka
                                Jan 21, 2019
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                                Address: 560047

                                The same answer, i am tired listening to same answer..
                                “i[censored] have raise request team will get back”
                                This answer iam getting every time...

                                I raised send mail to stop policy and refund in november 2018 till date not no response from hdfc life team.. On my refund.

                                3months but no refund, iam feeling shame to ask.. U don’t have shame to say the same answer???
                                HDFC Life customer support has been notified about the posted complaint.
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                                  kiran2019
                                  from Pune, Maharashtra
                                  Jan 21, 2019
                                  Resolved
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                                  Resolved

                                  I got a fraud from HDFC life policy department. false information. They are saying a sum assured is different and giving in policy is different. You are from first 100 customers. you will not get any charge your full amount will be invested and after sending a policy amount is different.
                                  When I call to the agent he not responding for 1 week. After that, he makes fun of me and laughs.
                                  The person name is Sidhart jagtap.
                                  Mob No. [protected]
                                  one more person: [protected]
                                  please, people, don't by from HDFC that chit with you.
                                  If HDFC person can contact me my application number is[protected]
                                  Feb 25, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  As your query pertains to HDFC Life, please email your query to [protected]@hdfclife.com for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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