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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
Suvarna Kardile
from Rahimatpur, Maharashtra
Jan 11, 2019
Resolved
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Resolved

Hello sir/mam,

This is suvarna kardile i am house wife and i left my job a year ago because some family issues. I was having salary account with hdfc but now it conveted into savings and they charged me 2800 rs. For non maintenance. I am not able to pay this money and want to close my account. I am not near to my branch so it is not possible to go to branch and explain my issue. I already called to customer care but they didn't provide me any solution. So the only thing is want to close my account and thats it.

Thanks
Feb 11, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2019
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
This is to inform that my credit card no. [protected], with validity from 06/16-06/19 is not working. Kindly look into the matter and revert.
Regards
Divyangana Baigra
65654786
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    Sonu241284
    from Piro, Bihar
    Jan 11, 2019
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    Address: Ranchi, Jharkhand, 834001

    I am sonu kumar mishra having a salary account with the hdfc bank applied for a personal loan reference number 64194139 which is showing approved since last 4 days but i am yet to get the disbursement none of official having satisfactory answer. Why it is getting late? I have got the message of approval on 7th and afterwards so many times i have contacted the concern but i didn't get any satisfactory answer every time i m getting different answer.
    HDFC Bank customer support has been notified about the posted complaint.
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      J
      jiban.jyoti
      from Bengaluru, Karnataka
      Jan 11, 2019
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      Address: Pune, Maharashtra
      Website: www.hdfc.com

      Hi sir/mam,

      I checked from your website my credit card application has been declined without any reason mentioned.

      Can you please suggest me, why my application has been declined. I do not have any loans from anywhere as of now. All outstanding as per last card status has been cleared since 1.5 years ago. Still what is the issue why this has not approved by you. I have mentioned detail below:

      My application number - 18l[protected]w2
      Mobile number - [protected]
      Date of birth - 13/01/1987

      Regards,
      Jiban
      HDFC Bank customer support has been notified about the posted complaint.
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        G
        Gita19
        from Mumbai, Maharashtra
        Jan 11, 2019
        Resolved
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        Resolved

        Address: Kamrup Metropolitan, Assam, 781021
        Website: HDFC bank credit card

        I had not received any statement or sms against my expense thru credit card. I had used credit card for first and the last time. I also tried to pay immediately as soon as i had done the transaction against my credit card but not details appeared and so i was not allowed to pay any payment. And then i went to my native town and was on leave for around the month. During my vacation i did not received any sms / email against outstanding payment. Still i as soon as i returned from vacation, i checked the statement thru netbanking and paid the amount. Now hdfc bank had debited directly rs.1038/- from my hdfc a/c against credit card and it is showing as fund transfer. On asking why i did not received any outstanding credit card details and their answer is that we don't provide any such details. Then how the customer will pay the outstanding amount of their credit card. Please arrange to refund my amount 1038/-.
        Feb 19, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 17, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on January 15, 2019, 10:08 AM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

        -Manoj
        HDFC Bank Customer Assistance
        Jan 17, 2019
        Updated by Gita19
        I had never received any statement / amount due thru sms/mail against my first and last transaction thru credit card. On asking they always say we never provide any outstanding details then how the customer will know the due date.

        Response where nothing is clarified from bank regarding my first and last transaction. .
        Please go thru the message received from HDFC shown below :

        Credit card Disputes <CC.[protected]@hdfcbank.com>
        Tue, 15 Jan, 10:09 (2 days ago)
        to me

        Dear Ms.Bora

        Thank you for writing to us,

        This is with reference to your query regarding the transaction.

        We assure you that the queries raised by you are being looked into on top priority. We had forwarded your query to concern department .The same is under review, and we will respond to you with details within 7 business days and we will intimate you accordingly . We appreciate your patience in the interim.
        Jan 21, 2019
        Updated by Gita19
        Important update regarding your Credit Card ending 7583



        Inbox

        ×x



        What a funny thing done by HDFC credit card dept., see after debiting my a/c 1038/- on 27/12/18 for which I had logged the complain to be refunded back to my a/c.

        HDFC credit card dept. had created the same amount due again and today they are asking for money again. They are really fraud. HDFC credit card dept. wants double money from me. Mail copy given below :

        HDFC Bank <[protected]@hdfcbank.net> Unsubscribe

        14:54 (3 hours ago)

        to GITABORA1906

        Click here to know more...


        Dear Preferred customer,

        At HDFC Bank, it’s a great pleasure to serve you as our Preferred Banking customer. We hope you have explored the finest banking services and a host of distinctive programme benefits.

        We would like to bring to your notice the payment due towards the outstanding on the Credit Card No.[protected]XXXXXX7583.

        Credit Card Outstanding : Rs. 1038.18

        We request you to kindly make the payment towards the outstanding on your Credit Card by 15th Feb 2019 to continue enjoying the benefits of Preferred Banking Programme. In case of non-clearance of dues we regret to inform you that the benefits of Preferred Banking Programme would stand automatically withdrawn without any further reference or intimation to you.

        However, the services available on your Savings Bank Account/ Current account /Term Deposit and not exclusive to Preferred Banking Programme would continue uninterrupted.

        For further clarifications, please feel free to contact your Relationship Manager Arindam Sarkar on Arindam.[protected]@Hdfcbank.Com.

        We thank you for banking with us.

        In case you have already made the payment towards your Credit Card outstanding, kindly ignore this email.

        Warm regards,

        Balkrishna Palekar
        Programme Manager
        Virtual Relationship Management Programme

        Bank aapki mutthi mein... Bank at your fingertips.
        We are from kurnool district, Andhra Pradesh arrived to kerala for the purpose of visit of guruvayur, at DLB south nada, guruvayur, i have used the atm to withdraw 2000/- cash, amount ws not received from atm but amount was debited from my account on 4th January 2019 at 5:56...please Will you help me by refunding my amount
        I have waiting for cashback since 11 days From transcation. actually the issue is I have booked a movie on 24 Dec 2018 With promotion code BINGO but still no cashback
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          M
          meena Tankhiwale
          from Mumbai, Maharashtra
          Jan 11, 2019
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          Address: Mumbai City, Maharashtra, 400053

          Sir i had applied for renewal of my hdfc bank credit card number [protected] which expired in january 2019. I had submitted the application for renewal but so far i have not received my renewed credit card. Visit to nearby branch of hdfc bank was also not fruitful. Your complaint registration number is also not working.

          Therefore request for early dispatch of renewed credit card since i have to travel next week.
          Regards
          Meena tankhiwale
          HDFC Bank customer support has been notified about the posted complaint.
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            R
            Rinku Mittan
            from Dirba, Punjab
            Jan 11, 2019
            Resolved
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            Resolved

            Address: Panchkula, Haryana, 134112

            Dear hdc bank my sister submitted paper of personal loan in your branch sco 144/145 swastik vihar sector 5 panckula there is no updated status of loan till now when i visit branch, meet loan department person and branch manager the way of talking they use is poor. They never ask me to sit. I think a person take personal loan due to his urgent need if bank give that kind of feedback and response i never suggest anyone to open account in hdfc i m attached with hdfc last 7 year i really disaapointed from u side my sister customer id[protected] and also my my cutomer id 53237592 contact number [protected]
            Regards
            Rinku mittan
            Feb 16, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 14, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please ask the loan applicant to write to us at [protected]@hdfcbank.com with below details to track the application and update with the latest status. Loan Reference Number/ Application Number Name of the Applicant (as it appears in your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Salesperson (if available) Contact Numbers of the DSA/Salesperson (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format.

            -Nadia
            HDFC Bank Customer Assistance
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              Y
              Yogesh Pagidi
              from Thiruvananthapuram, Kerala
              Jan 11, 2019
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh

              I yogesh pagidi, i have worked as a retail - assets officer, employee code:- 200004.
              My last working day was on 27th november 2018. Till now i haven't received my relieving letter, i need it urgently many times my mentor has updated my details to hr exit team but they didn't gave satisfactory answer. Could you please help me out with this situation.
              Feb 14, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 14, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please write to exit.[protected]@hdfcbank.com for further assistance in this regard.

              -Nadia
              HDFC Bank Customer Assistance
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                S
                Sabin Malik
                from Delhi, Delhi
                Jan 11, 2019
                Resolved
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                Resolved

                Address: Pondicherry, Puducherry

                There have been serious issues with my credit card account since a double transaction message i got. Following are the sms messages i received on my registered mobile number from the bank.

                7th january 2019 - monthly bill payment - i paid the full amount as per the last month bill.
                Dear cardmember, payment of rs. 35603.00 received towards your credit card ending 2770 through autopay on 7-1-2019. Your available limit is rs. 62472.37

                8th january 2019 - this is one of the duplicated messages.
                Alert:you've spent rs.24500.00 on credit card xx2770 at raz*razorpay software in bengaluru on[protected]:08:04:13. Not you? Call [protected].

                8th january 2019 - this is second of the duplicated message.
                Alert:you've spent rs.24500.00 on credit card xx2770 at razorpay1310722 in bangalore on[protected]:08:06:48. Not you? Call [protected].

                8th january 2019 - online payment made by me.
                Alert: you've spent rs.1385.00 on credit card xx2770 at amazon pay india priva on[protected]:17:50:24. Avl bal - rs.60829.00, curr o/s - rs.14171.00. Not you? Call [protected].

                8th january 2019 - online payment made by me.
                Alert: you've spent rs.1342.50 on credit card xx2770 at amazon pay india priva on[protected]:18:01:18. Avl bal - rs.59487.42, curr o/s - rs.15512.58. Not you? Call [protected].

                10th january 2019 - online payment made by me.
                Alert: you've spent rs.102.00 on credit card xx2770 at amazon pay india priva on[protected]:12:54:45. Avl bal - rs.-14282.00, curr o/s - rs.89282.00. Not you? Call [protected].

                Now my account balance is shown a value of rs.-14282.00.
                Please explain this. I tried to make an online payment but it got rejected followed by a telephone call telling that the transaction failed because of insufficient balance. I have settled the last month bill on time and have not utilized my 75, 000 rs monthly credit in my card. Still, my balance is shown as a negative value. Expecting a prompt response from your side. I need a detailed bill for all the transaction made from my credit card from 1st of january till date. I suspect some online fraud as the numbers don't add up considering all possibilities like - the transaction of 24500 was made twice wrongly or my last moth bill payment was not successful. So kindly send details of all transactions made on my card since january 1st, 2019 and explain the reason for a negative balance.
                Feb 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 11, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

                -Zubin
                HDFC Bank Customer Assistance
                I have not recieved the reversed amount from of 3090.Can I know when the amount will be credited.
                Below is the message which I got from bank..
                Message:”Ur transaction on HDFC Bank DEBIT/ATM Card ending 9774 for Rs. 3090.00 has been credited/reversed by PAYTMWAL1210203 on[protected]:18:47:45”.
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                  R
                  R Sunny
                  from Noida, Uttar Pradesh
                  Jan 11, 2019
                  Resolved
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                  Resolved

                  4 years back, in my earlier company for a colleague
                  (Late mr abhinav thakur) hdfc card provider given my contact no as refence by saying it is just a protocall.
                  When i left that company irequested customer care people to remove my no. As refence.
                  Even after 3 years the no is mentioned there.
                  Last year the card holder expired in an accident.
                  Now their customer care executives are time & again call me rather harrasing me 3-4 times in a day for paying his bills.

                  My contact no is [protected]. They haven't varified from me as his refence while providing him a card.

                  They are regularly massagiing me & theatening me to raise a warrent against me.
                  Feb 13, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 12, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Apologies for the inconveniences. Kindly write to [protected]@hdfcbank.com with the caller details from which you have received the call for further assistance.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    S
                    Srinivas gummuluri
                    from Malappuram, Kerala
                    Jan 10, 2019
                    Resolved
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                    Resolved

                    my salary account shows negative balance

                    Address: Khammam, Andhra Pradesh, 507101

                    I am a private company employee. I have salary account with hdfc bank since one year. Last november month salary and december month salary (Full salary) debited my account. How can you debited my salary without my permission and also without intimation. How can i living with my family without salary. I will give my account details below. By tomorrow qill be credit into my account total 2 months salary otherwise my family committed to suiside....
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                    S
                    Shubham Monga
                    from Delhi, Delhi
                    Jan 10, 2019
                    Resolved
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                    Resolved

                    I bought samsung galaxy s9 on 5/10/18. There was a scheme going on purchase of samsung handsets if purchased via hdfc credit card or consumer durable loan. You get 5000rs instant cashback and rs6000 cash within 3 months/90days. I was informed this by the hdfc representative at the store who showed me offer information. I myself checked about it and found it is true as i am attaching of same offer which continued in dec also. I have already paid 3 installments and it has 97 days but i have still not recieved cashback of rs.6000.
                    I contacted hdfc consumer durable helpline but waiting for average 15 min multiple times no one picked call. Kindly help in this issue as i feel cheated by the hdfc bank.
                    +1 photos
                    Nov 29, 2021
                    Complaint marked as Resolved 
                    I recieved cashback after 20 30 mails
                    HDFC Bank customer support has been notified about the posted complaint.
                    Feb 05, 2019
                    Updated by Shubham Monga
                    HDFC bank has still not replied. How poor their service is treating customer like this. Raised complaints and called multiple times but they don't even care. Will never use their service or recommend anyone.
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                      B
                      Bhagat Rao
                      from Noida, Uttar Pradesh
                      Jan 10, 2019
                      Resolved
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                      Resolved

                      Address: 121004
                      Website: I have salary account with hdfc bank. I have started with sip in mutual funds. But i didnt maintain

                      I have salary account with hdfc bank. I have started with sip in mutual funds. But i didnt maintain sufficient balance in two months. I have been charged ach debit return charges of rs 413 in feb and rs 885 in march 2018.

                      I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.

                      Hdcf bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

                      Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me on the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
                      Feb 10, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 10, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        D
                        Dipali000
                        from Bhavnagar, Gujarat
                        Jan 10, 2019
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                        Address: 380015
                        Website: www.hdfcbank.com

                        8 of june 11:33 pm i will withdow prahladnagar hdfc branch ahmedabad my 10000 amount are cut my account but transaction are fail, no reply for bank side, prahladnagar branch, he always say tomorrow tomorrow, please action of bank, please gave my amount back, i also have proof i will attached,
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                          uvaraj.gk
                          from Bengaluru, Karnataka
                          Jan 10, 2019
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                          Hi,

                          I have opened salary account with HDFC (Name- Uvaraj, Acc - [protected]) and i am using the account for the past two years. And this year, I was charged for Rs.885 as annual debit card fee. When i contacted customer care and i got misleading information.

                          Rep1: It was a mistake by HDFC and the debited money will be credited back to the account in 90 days. when i asked for escalation, she deliberately disconnected my call.

                          So i again called your so called customer care

                          Rep2: It was the corporate card so the charges are applicable. But i have raised a request for reversal, it will be credited in 10 days.

                          The above two information are misleading and till now i didn't received any information regarding above.

                          Please let me know how can they debit my account without any intimation and i didn't received any SMS regarding the debit. They robbed me of Rs.885.

                          If i didn't received any proper reply even after this post, definitely i close all of my account with HDFC immediately by stating this reason.

                          Regards,
                          Uvaraj. G
                          HDFC Bank customer support has been notified about the posted complaint.
                          Hello,
                          I would like to make a complaint regarding the annual debit card fee on my account, i m not happy about this charge however i am getting charge everytime which i am not happy to pay and i am looking for a refund of rs 885 on my account. without my permission you have update my debit card, when i know this i have called to Customer care she said, this is annual Chars free Card and etc...

                          i am receiving continuous call from you. Regarding to up date the debit card and credit card and also increase the credit limits why is doing. if this harassment not stop i will close the all my Account and cancel the cards .

                          My name is sadashiva

                          debit card annual charge - rs.885 - Comment #3600448 - Image #0
                          i have received my debit card without my knowledge which type required debit card and self make easy shop platinum card
                          i did not required this type i required only simple debit card annual fees which is very low
                          this debit card very high i cant afford this card

                          regards
                          shabnam masood
                          kkashish's reply, Sep 4, 2021
                          please resolve my issue asap
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                            A
                            Asish Gupta
                            from Kolkata, West Bengal
                            Jan 10, 2019
                            Resolved
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                            Resolved

                            Address: Kolkata, West Bengal, 700019
                            Website: Indian consumer complaints

                            The first premia of two ten year sap policies were subsequently reduced. On maturity hdfcsl is very systematically disowning any credit to the policy holder for the differential first premium of rs 3lacs for two policies. The two policies were issued by hdgcsl on 8th march 2008 and the last premiums paid on 8th march 2018 and due for maturmaturity on 8th march 2019. The two first premium of rs 1, 00, 000.00 and rs 3, 00, 000.00 were reduced for next 9 years to rs 25, 000.00 and rs 75, 000.00 respectively. Hdfcsl is conveniently disowning any credit to policy holder for the differential first premium of rs 75, 000.00 and rs 2, 25, 000.00 respectively for the two policies maturing in march 2019.
                            Joya gupta
                            [protected]
                            Feb 16, 2019
                            Complaint marked as Resolved 
                            HDFC Life customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 16, 2019
                            HDFC Life Customer Care's response
                            Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                              V
                              Vinayakyadav1
                              from Pune, Maharashtra
                              Jan 10, 2019
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                              money debited from account but not transferred

                              Address: Nalanda, Bihar

                              I transferred 20000 rs on 7th January from Payzaap. Money is debited from my account but it is not credited to party. I went in HDFC Bank in this regard, but there in Ko response from bank.
                              What should I do in this regard. I want to refund my money or complet my transaction. Here is the snap of my debited amount details... As well as party's account details are also attached herewith..
                              Pl help me in this regard......
                              +1 photos
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                              Niku Bisht
                              from Bhilwara, Rajasthan
                              Jan 10, 2019
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                              Sir,
                              I am hdfc saving bank holder.
                              My customer id is 73177696
                              Today i transfer 9500rs in my saving aacounting and there 730is my maintain charge is deducted. But it is deducted 3times .
                              I want to know why it is deducted 3times .
                              I call your customer care number but they are asking debit card number and for now i don't have.
                              So can you contact me or resolve my issue.
                              My mail id is [protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                R
                                reshma rajeevan
                                from Mumbai, Maharashtra
                                Jan 10, 2019
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                                Address: Mumbai City, Maharashtra, 421201

                                Respected sir

                                Myself is Reshma and has been using an HDFC credit card for the last five years. I could not make the payment on time because of my personal issues, where My in-laws were hospitalised and had to spend a huge amount for their treatment. Since we are hailing from Kerala, my husband, who was a journalist and now into media business also go affected in the Kerala floods, 2018.

                                I am working with Amplifon hearing aid company based in Ghatkopar. Since yesterday one person who identified himself as Deepak Mishra (Chandivli Manager - Mob [protected] had been calling me repeatedly despite requesting him to wait till the money get transferred as my salary dated between 8 and 10 of every month.

                                Today, when I am the only person present in the office, he had sent his associate named Jijaba V Yadhav (mob: [protected]) without even informing and made him sit at my clinic. I was literally threatened as there was noone in the office. I really dont know this is the way a bank treat a lone girl that too at office.

                                Mr. Deepak mishra was repeatedly shouting over the phone which was well recorded in the CCTV camera. My head office people asked me what is going wrong in the clinic. I feel really threatened that this would effect my job. Mr. Deepak mishra made that person to sit at the clinic until the payment was made, that too when my husband was in the queue at the HDFC bank dombivli. attaching the slip.

                                I was harassed and shattered by this man called Deepak Mishra. I am writing this letter under deep depression, being a humiliated woman.

                                Even last month also he did the same thing when my husband undergoing treatment for his burn on legs. I am going to settle the card next month at a go and surrender it, will make sure none in my circle will take HDFC credit card.

                                This is my duty to inform the authorities concerned with HDFC bank before proceeding legally then to women commission and human rights commission.

                                Hope i receive a reply soon
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                                  E
                                  Eswar sai
                                  from Hyderabad, Telangana
                                  Jan 10, 2019
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                                  Address: Hyderabad, Andhra Pradesh

                                  I tried to book ticket from machilipatnam to Secunderabad on 1st January, 2019, to journey on 2nd January 2019, ticket not booked, but my Amount debited from my account and still not yet refunded. I waited a period of time for the refund to added to my account yet still no money refunded. So, please refund my money to my account as soon as possible
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                                    M
                                    Manjunatha Nelamangala
                                    from Bhawanigarh, Punjab
                                    Jan 10, 2019
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                                    Address: 562123

                                    Dear sir

                                    Myself Mr.manjunatha v i was using HDFC credit card no : [protected] it was expired on aug-2017 due to some personal problem i was delayed payment,

                                    On 30.12.2017 my card outstanding was Rs: 27, 310 as per Hdfc collection agent Mr : sidick ( [protected] ) assistance i made the payment
                                    thru ICICI bank IMPS NO:[protected] dtd 30.12.2017 to HDFC collection a/c no :[protected],

                                    payment was not accounted immediate by HDFC, it was accounted on march and HDFc is asking me to pay the late payment fee from January to march -2018, i am totally fead up with HDFC working style they are not try to close my call also More than 25 mail i write to HDFC and 3 time visited to branch also, no response from bank, i dont know how HDFC is working
                                    i am thinking to go with legal about my case,

                                    Regards
                                    manjunatha v
                                    [protected]
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