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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32890
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18416
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HDFC Bank reviews & complaints page 796

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S
skippy
from Mumbai, Maharashtra
Jan 10, 2019
Resolved
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Address: Bangalore, Karnataka, 560005

I lost my phone on 27th dec, and immediately froze my bank account and netbanking and blocked my credit and debit cards. On dec 31st, i went to hdfc halasuru branch and with the help of the relationship manager requested reactivation of my account and applied for new cards. It took 7 days to reactivate my account. But now, after 11 days and many complaints, messages and phone calls, i do not have a credit or debit card and cannot use net banking.
Feb 11, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please write to [protected]@hdfcbank.com with your Account No./Card No, registered contact info & the complete issue. Mention this Ref No. TW[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.
Hello,
I haven’t receive my new HDFC bank card.
On Sep I had applied for new bank account in Dubai but after few days I have only received Cheque book & account details.
Please let me know if still I can get my card.

Thanks & regards,

Biplav.
Please provide my two wheeler loan statement and a/c detail immediately
My credit card instant pin not general
The manager who is in operation dept. Is misbehaving with me. He is very bad talking. He doesn't know how to treat customer likes me. Really we ashamed by ourselves for got loan with hdfc. Our cr lon number is 42877652.
Thanjavur hdfc bank car loan section. Tamil nadu state...
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    V
    velmurugan58
    from Chennai, Tamil Nadu
    Jan 10, 2019
    Resolved
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    Hi please close my hdfc credit card.
    My customer id: 59587314
    Phone number [protected]
    I already paid all my bills and unpaid bills also.
    3 months before itself i cut my cards in to pieces and throwed it away.
    My credit card last 4 digit number 9208
    Jetprivil card
    Screenshot has been attached for your references.

    If there is any pending amount please reach me asap.
    +1 photos
    Feb 12, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 11, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

    -Nadia
    HDFC Bank Customer Assistance.
    Jan 11, 2019
    Updated by velmurugan58
    I already sent the letter but still they didn't close my card
    I have applied for hdfc credit card in the online mode, it's been 3 days and it is still showing "application under review" so how many days it take to proceed for the further step
    I bought a gift card from HDFC on December 14. It has been 15 days and I haven't received it. What has happened to it ?

    You should provide some means for us to know whether the card is dispatched or not.
    My Credit Card Application Status is In-Process for more than 20 days,
    I would like to know what is actual status & by when can i receive Card or will i get a card or not.

    Application Reference No. : 18L[protected]S2

    Hope this information is enough for you to track & respond.
    I am a card holders for HDFC Bank. Card ending number is 7341. OneAssist membership fee has been deducted from my card even though I had already notified them that I don't want this members. Please revoke the membership and refund the amount deducted from my account as soon as possible.
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      I
      Italy@5
      from Mumbai, Maharashtra
      Jan 10, 2019
      Resolved
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      Resolved

      My application no is[protected] & booking id is 98493984. I bought online hdfc investment plan. While filling form there was technical error. So i request to change gender in the form from male to female but not yet happened yet. I took policy on 04th jan 2018. Ms. Babita called me that she will take 48 hours to amend it but now no response. Ms. Amrita is the head of this dept. Mr. Saurabh is my financial advisor (Policy bazaar). He went to concern person 10 to 15 times but correction not yet done and policy not yet issued. What is the meaning of head of dept. Or also ms. Babita called me and told amendment will be done within 48 hours and policy will issue. Why not yet happened? Why policy bazaar (Hdfc staff) play with the customers. Why you are recruiting such type person in the organization when they don't know how to work. They directly doing loss of business and ruined organization name. Request you kindly take necessary stickt action against such type staff and request to issue my policy after amendment done.
      Feb 13, 2019
      Complaint marked as Resolved 
      HDFC Life customer support has been notified about the posted complaint.
      Verified Support
      Jan 12, 2019
      HDFC Life Customer Care's response
      Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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        A
        amit8012
        from Noida, Uttar Pradesh
        Jan 10, 2019
        Resolved
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        Address: Ghaziabad, Uttar Pradesh

        I purchased jewellery from tanishq worth around 64k through my hdfc debit card on 9th september 2018. As per running offer i was supposed to get 5% cashback if paid through hdfc credit/debit card. 4 months already passed but till date no cashback received nor any communication is there stating the timeline for cashback. I have mailed customer care also but no reply other than auto generated email.

        Please look into this & revert.
        Feb 10, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 10, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, account/customer Id, transaction details along with the offer details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
        I have submitted fourclouser form of credit card at hdfc bank branch, nanpura, surat before 20 days ago but till now my card is not closed and branch manager is not listening my complaint and i have already paid total outstanding of my card before some days so please help me regarding closing my credit card...
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          P
          Pavcon
          from Jaipur, Rajasthan
          Jan 10, 2019
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          Address: Jaipur, Rajasthan
          Website: www.oneassist.in

          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2115 without my concern on date : 15/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs. 1399/-

          Oneassist relationship number :- 3270699
          Name :- mohan lal choudhary
          Credit card number ending :- 2115
          HDFC Bank customer support has been notified about the posted complaint.
          Amount rs.874 has been credited by Amazon on 31st Dec transaction I'd 200838 but I haven't received the money..so please could check what is the issue and credit the amount to my account
          Sir
          pls close my credit card permanentely.as soon as
          my card no is [protected]
          name-raj mani gupta
          mo-[protected]
          This is first time using the new hdfc credit card to payzapp but Money have not been loaded error came. what i do for this situation.
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            O
            omprakash_mourya
            from Delhi, Delhi
            Jan 10, 2019
            Resolved
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            Address: New Delhi, Delhi, 110045

            E

            Hello sir
            Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card.
            I would also request you to please clear my name from cibil as the settlement was successfully closed before the the end date. My details are mentioned below.
            Name : om prakash maurya
            Registered mobile number:[protected]
            Contact n umber: [protected]
            Mail :[protected]@rediffmail.com
            Pan number : alqpm3522q

            Please do the needful...
            Feb 10, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 10, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            With regard to your credit card we request you to contact our Debt manager at Delhi[protected]/66668102.

            -Zubin
            HDFC Bank Customer Assistance
            AMB CHRG INCL GST FOR DEC2018-MIR[protected]
            I need a detial about this how you people cheat us..
            without any notification you taking carges for some services

            still my account having some amount like -350 i need refund for this

            no dues certificate for credit card no-4346 7710 0974 3601 - Comment #3320143 - Image #0
            I would like to complaint about annul fee 885. Why I'm getting that much amount dedected. It's really depressing. Because of too much cutting I have blocked HDFC account now I'm using current account only please Refund amount to me

            no dues certificate for credit card no-4346 7710 0974 3601 - Comment #3320282 - Image #0
            I had closed my credit card in the year 2007 but it is showing outstanding amount till
            Not satisfied with experience of bank...because i went ther but there is not well educated...they dont have knowledge how talk with cuatmers...wewentt there for acount opening and come back without opening the bank acount...because of there staff behaviour...branch of h.d.f.c bank sarna. Pathankot punjab
            Kannav sharma's reply, Jan 4, 2019
            Not satified by staff of bank
            Hi,
            My name is Mohammed Ashfaque and my mobile number [protected] is no more active and I am unable to login to my payzaap account.
            Please help me to change the phone number.
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              S
              sudip17pal
              from Pune, Maharashtra
              Jan 10, 2019
              Resolved
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              Resolved

              hdfc emv debit card not received but showing active status in net banking

              Address: Thane, Maharashtra, 401107
              Website: www.hdfcbank.com

              This is with reference with my new debit card ending with 9976 which is associated with my savings bank account no [protected]. But i would like to inform you that the said card has not reached out to be me still now but in net banking the status of the card ending 9976 is showing as active. How can this be possible where the card has not reached to me and i have not performed any activation process for the card ending 9976. Further i...
              +2 photos
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              M
              Mayur Pandey
              from Jamshedpur, Jharkhand
              Jan 10, 2019
              Resolved
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

              I am
              Holding hdfc credit card. Due to financial difficulties i have decided to settle my card. I'm ready to pay the final settlement amount.in spite of my continuous emails to hdfc bank for providing amount of the of the settlement, hdfc denied to settle card and continue charging hefty interest charges. Also the hdfc collection team has been harassing me for monthly minimum payments. Kindly do the needful and please help me to close the card
              Card last four digit number 5473
              Feb 17, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 10, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

              -Anay
              HDFC Bank Customer Assistance
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                K
                kpp01
                Jan 9, 2019
                Resolved
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                Resolved

                Hi hdfc,
                Amb chrg incl gst for nov2018-mir[protected] and amb chrg incl gst for dec2018-mir[protected]
                Your deducted rs177 twice from my account. I did not understand the reason neither i am unable to understand why there is no prior information about it. Why it got deducted. Before this also you have deducted 17 rs per month for no reason. I couldnt even understand why it was getting deducted. I need to think whether to continue with the hdfc or switch to other bank. Please do not deduct money like this.
                I want my money back.
                Feb 9, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 09, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please write to [protected]@hdfcbank.com with your Account No./Customer ID., registered contact info & the complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Bejoy
                HDFC Bank Customer Assistance.
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                  G
                  gulnaz fatima faizi
                  from Delhi, Delhi
                  Jan 9, 2019
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                  Address: New Delhi, Delhi
                  Website: www.hdfcbank.com

                  Mr manoj

                  I don't think you feel shame after a so many mails or calls still i didn't get any reward from your side i think you are waiting for legal notice sorry no patience more. From may 2018 to till date you cannot arrange cctv footage. This is worst service i get. Third class companies is fa better than you thank you so much for cross my patience you will definitely get my consumer notice in this month. Be ready for meeting in karkardooma court
                  Feb 11, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 10, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that you have also raised your concerns at the Principal Nodal Officer vide Reference Number[protected] and they had addressed your concern through E-Mail dated November 09, 2018 05:33 PM. Kindly write back on the same on the same email for further assistant.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    R
                    Ramanjaneyulu Arudra
                    from Delhi, Delhi
                    Jan 9, 2019
                    Resolved
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                    Resolved

                    hdfc bank received message for ashish securities pvt ltd

                    I am receiving the below message i am not sure this message is fraud or not. I have not placed any application to process.

                    Dear customer mandate reference no: hdfc[protected] issued to ashish securities pvt ltd with value rs. 45000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch....
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                    S
                    singh.cnn
                    from Bengaluru, Karnataka
                    Jan 9, 2019
                    Resolved
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                    Address: Bangalore, Karnataka, 560078

                    I have salary account in hdfc bank since 2015 and without my knowledge how hdfcemployee discloses my account information to others. I need clarification on this because this leak happens from delhi branch. The person which i don't know discloses my customer information to the unknown person. If required my account details i will share details to hdfc authorised person.
                    Feb 9, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Jan 09, 2019
                    Updated by singh.cnn
                    I have salary account in HDFC bank since 2015 and Without my knowledge how HDFCemployee discloses my account information to others. I need clarification on this because this leak happens from Delhi branch and the person who leaked my information is hdfc employee . The person which i don't know discloses my customer information to the unknown person. If required my account details i will share details to hdfc authorised person.
                    Verified Support
                    Jan 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your complete concern, account/customer Id, the branch to which you are referring and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      R
                      Ramesh Nalamasa
                      from Guruvayur, Kerala
                      Jan 9, 2019
                      Resolved
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                      Resolved

                      Hi sir, i nalamasa Ramesh having loan ref no. 63725884.. i had a false commitment by the bank representative her name is Swetha begumpet branch opposite to shoppers stop. She promised me to provide me 5 lakh personal loan with 12% rate of interest.. but when the amont disbursed in my sbi account i was shocked to see that only 4 lakh amount disbursed and interest is 14% instead of 12%.. they have not informed me about this change in the disbursement, , i intially rejected this loan in case they cannot provide minimum of 5 lakh loan with only 12% interest. Necessarily step may be taken and cancell my loan without any charge as the mistake is yourside
                      Feb 12, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 11, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 4 working days.

                      -Manoj
                      HDFC Bank Customer Assistance
                      Jan 17, 2019
                      Updated by Ramesh Nalamasa
                      My issue is not solved yet, they contacted me only for knowing the issue but not for solving the issue. The issue is still exists since these many days
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                        G
                        Gita19
                        from Mumbai, Maharashtra
                        Jan 9, 2019
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                        Address: Kamrup Metropolitan, Assam, 781021

                        HDFC representative came up and took the sign on the booklet containing pages of more than 32 and nothing was explained to me regarding the insurance will be applied on my loan and the interest rates are same i.e. 10.5% on loan and insurance both. And Insurance page signed by me is till blank. Enclosed please find the same.

                        Also they had not provide me any insurance policy. On asking they provided me on 15.9.18.

                        My query is I want the refund of Insurance policy as well the interest charges on same on the entire tenure. Please help me.
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                        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                          M
                          Mike04
                          from Delhi, Delhi
                          Jan 9, 2019
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560032

                          I had purchase a mobile, as promised by hdfc i was supposed to receive a cash back within 90 days haven't received the same. On top of this i cancelled an debit card emi transaction and now my debit card emi option is disabled. If i send a message of dcemi to 56767 there is no response at times and at times receive a response ok - yet we are being charged for the messages. I tried reaching the hdfc support team via call and ivr is an headache, inspite of following that and punching the right number they say that i have reached credit card department and they ll transfer the same to account related - in between the call gets disconnected. I am seriously lost my patience wasting my time trying to get in touch. What if we do the same by not paying loans/credit card bills will you accept and on top of that interest and lpc. Inspite of paying loans and bills on time this is what the service we get from hdfc. If this is not fixed i swear i am gonna close my account.
                          Feb 14, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 10, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Request you to write to [protected]@hdfcbank.com elaborating the issue along with the chargeslip copy, to enable us to check and assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            N
                            nitinlakhotia
                            from Mumbai, Maharashtra
                            Jan 9, 2019
                            Resolved
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                            Resolved

                            Address: 400086

                            Dear team,

                            I have done some wrong transfer from my hdfc bank to some citibank account in morning at 5.00 am and by 8.30 i realise that the same was wrong transfer of 55000/-, i contact ghatkopar branch for the help and they assure me that the needful will be done but till date not a proper answer is expected by them, only one line answer that it will take 36 working days to resolve the same.

                            36 days mean the loss of 55000/-.

                            Nitin lakhotia
                            [protected]
                            Feb 9, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 09, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                            -Nadia
                            HDFC Bank Customer Assistance.
                            Jan 24, 2019
                            Updated by nitinlakhotia
                            when is this 3 days are going to over, once the third party person withdraw money after that
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                              A
                              ak2018
                              from Pune, Maharashtra
                              Jan 9, 2019
                              Resolved
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                              Resolved

                              ad hoc statement charge

                              Address: Udham Singh Nagar, Uttarakhand, 263153

                              Ad hoc statement charge ₹118 have been deducted on 09.01.2019from my hdfc salary account without any information.

                              How can bank deduct money without any acknowledgement

                              So i need clarification from bank or reverse my ₹118 to my account.

                              Name - ankit kumar singh
                              Acc-[protected]
                              Narration - adhoc stmtchgs incl gst 09.01.2019
                              Value date - 09.01.2019...
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                              Asha Dekate
                              from Savantvadi, Maharashtra
                              Jan 9, 2019
                              Resolved
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                              Resolved

                              Address: Nagpur, Maharashtra, 440017

                              I have hdfc credit card today 549 rs debited from card without otp and my knowledge.
                              Below massage was found in my mobile.

                              Alert: you've spent rs.549.00 on credit card xx7078 at itunes. Combill on[protected]:09:18:26. Avl bal - rs.359.00, curr o/s - rs.38641.00. Not you? Call [protected].

                              Than i called to [protected] but there is only option to block card.
                              So i have to call other number [protected]
                              Than i block my card
                              Feb 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 09, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                              -Manoj
                              HDFC Bank Customer Assistance
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                                B
                                Bulland motors
                                from Delhi, Delhi
                                Jan 9, 2019
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                                Address: Gurgaon, Haryana, 122001

                                Dear sir,
                                I have come to a vechile for accidental claim. Surveyo done approximate 5 days ago. Surveyor name is mr pradeep. He is hold the work in vechile for p. I report. I am daily ask to give approval for start in vechile but no give any response. He is last say to you are talk to next level. I want to know what next level. Mr pradeep is bad behaviour staff in hdfc ergo. I want to say about this vechile. Vechile no is hr26de9569
                                Policy no - [protected]
                                +2 photos
                                HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                                  S
                                  S Karthi
                                  from Chennai, Tamil Nadu
                                  Jan 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: 628003

                                  Applied for fastag on dec 19 2018. No reply from them. Send 4 mails with kyc documents from dec 24 no response. If i call tollfree number asking to send mail again and again. How many days have to wait or howmany mails have to send. Dont know what the concern team doing.. Or reject the application and refund the money. Time is so important. You are wasting our time by sending continues mails to a mail address that gives no response fastag. [protected]@insolutionsglobal.com hfr094703
                                  Feb 13, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 10, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly forward the email to [protected]@hdfcbank.com mentioning your Fatsag reference number, to enable us to check.

                                  -Nadia
                                  HDFC Bank Customer Assistance.
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