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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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T
Thampu V Raj
from Kottayam, Kerala
Dec 30, 2018
Resolved
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Address: Kottayam, Kerala, 686003

I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with 0607 without my concern on date:19/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

One assist cheque /ref number : p[protected]
Name :- thampu. V. Raj
Mobile no. :- [protected]
Credit card number ending :- 0607
Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Thampu,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3843144.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
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    B
    Bijoor Abdul Rahuman
    Dec 30, 2018
    Resolved
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    Address: Thiruvananthapuram, Kerala, 695316

    Reference to my credit card 517635xxxxx9706 in your bank since 2004. The card has been used for the period of 2004 to 2006. After this used years, i got a residency permit in uae for the employment. Consequently, i requested to you the cancellation of card. Then i received a reply from the customer care, the email was shown your card status changed as a free of life time and there will be no any annual membership fee. Similarly, informed the card cancellation not required.

    After my request for the cancellation of card, i have not used and no any outstanding credit balance on this card. Regrettably, i received a statement on 27/11/2018 and it is showing the credit outstanding balance amount rs. 34, 714.66/-. Therefore, please clarify the reason and revise the statement without balance. As per my previous request for the cancellation of card and your email, please i remind and request you the immediate cancellation of my credit card account.

    This is for your necessary further action
    Jan 31, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 31, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Nadia
    HDFC Bank Customer Assistance.
    Jan 06, 2019
    Updated by Bijoor Abdul Rahuman
    thank u for responds hear i am attaching the first letter for cancellation please find this one as a supporting document...

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      V
      Vikas9826
      from Bengaluru, Karnataka
      Dec 30, 2018
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      Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

      The billpay promo-code said 10% cashback up to rs. 250 per month.
      I recharged my number with rs. 1699 with the billpay promo-code. And the amount was deducted, but later payzapp informed that transaction was successful but it was denied by the merchant. I received the amount in my account back after some time.
      I recharged again for the same amount and this time it was successful.
      So, lawfully, i should be given 10% cashback of the amount i. E. Rs. 169.9.
      But i was given only rs. 80.1.
      I raised a ticket at [protected]@payzapp.in (Ticket=886-970) for the same and they say that the first transaction cashback is taken into account. But i didn't receive that.
      And second transactions cashback was limited because of the first transaction.
      So, i received less than 10% cashback despite having cashback
      Less than rs. 250. This is not as per terms and conditions.
      The payzapp support isn't acknowledging their fault and copying and pasting the same message again and again for all my replies.
      HDFC Bank customer support has been notified about the posted complaint.
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        R
        Rajender141
        from Delhi, Delhi
        Dec 30, 2018
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110085

        It is a shame for us to say that a big entity hdfc doing the fraud with his customers.
        So many times i have share my problem with hdfc but no action to be taken till now.
        I want to surrender my both policies and need my full amount return back but hdfc bank debited the renewal amount in my account. Now i have lost my all saving running in financial crisis.

        I have buy two policy vide policy no 19758723 & 19983091 from mr. Rohan sit at mayur vihar branch, delhi. His contact no is [protected] & [protected]. He told me that after buying one policy you will get cash back of rs. 10000 and buying 2nd policy you will get cash back of rs. 20000/- and you will also become a agent of hdfc life insurance and same he provide agent code r. S. R.5396d2c to me. Mr. Rohan told me that you will get the cash back after 90 days from the date of policy. After 90 days i continuously follow up to mr. Rohan but he is not responding to my calls properly. I have also received a verification call from hdfc life insurance that your case under process and you will get your cash back before 16 august-18. But still i have not yet received my cash back money.
        I have also share the call recordings but still there is no concrete response from hdfc side this is really unacceptable from a big entity and i am losing the faith in hdfc.
        Feb 12, 2019
        Complaint marked as Resolved 
        HDFC Life customer support has been notified about the posted complaint.
        Verified Support
        Dec 31, 2018
        HDFC Life Customer Care's response
        Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
        Jan 07, 2019
        Updated by Rajender141
        Dear sir/Ma'am,

        One week ago, I have share my problem with HDFC life at [protected]@hdfclife.com but still I have not yet received any reply from HDFC life. I am very disappoint from HDFC Life. They sold the product with false/fake information. I am humble request to HDFC bank please refund my money back asap.
        Verified Support
        Jan 12, 2019
        HDFC Life Customer Care's response
        Hi, if the concern is already raised on service Id, our team will check and post assessment response will be shared with policyholder.
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          Z
          Zeenish Khan
          from Delhi, Delhi
          Dec 30, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110065

          Hello hdfc bank,

          I have been leived the following changes for using the netbanking mutual fund account.

          When is this started to bang us with every quater, this is not a trading account:

          Isaqmc-rs. 295

          Tried reaching customer care and it is of no help they only ended up with sending us from banking section to mutual fund section and mutual fund section back to savgins accont.

          I know how can i stop this deduction as i am not availibg any such service and against my consent.

          Can you pay attention to it and advise why you are collecting this amount?

          If this is not resolved this month i will change my salary account to some other bank who are more customer oriented.
          Thanks
          Jan 30, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 30, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Let us look into it for you. Please share your Account No./Customer ID with registered contact info & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            M
            mohdbilal93
            from Delhi, Delhi
            Dec 30, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110017

            Hi.
            Hdfc bank has put a lien on my account after its executives asked me to make the payment of rs. 4500 and assured me that i won’t have any issues.

            I have screenshots to prove that hdfc executives have contacted me and asked me to make the payment as soon as possible and assured me that i can make the payment by dec 31, 2018

            I made the payment on dec 28, 2018 but the lien has been marked

            I am going through a very emergency medical state and my dad is admitted
            I use the account to get the funds transferred for my dads medication

            I requested hdfc again and again, even through the emails to please remove the lien as i had already made the payment but then no action has been taken

            My salary will go completely into this lien marked
            I’m in a very serious state of mind if i don’t get my salary since my dad is admitted.

            Please get my lien removed today. I request you still.

            Thanks.

            Account no. [protected]
            Hdfc credit card : ending with 2640
            Please contact me : [protected]
            Please have the lien removed today, i again request you.
            Dec 31, 2018
            Complaint marked as Resolved 
            You removed lien but after deducting ₹6000. Sad but it’s okay. Thanks
            HDFC Bank customer support has been notified about the posted complaint.
            Dec 30, 2018
            Updated by mohdbilal93
            I have contacted Customer care and Credit Card department but nobody is willing to help me.
            Why wrong have I done? I was asked to make the payment, I have made extra payment instead and you have put a lien on my account.

            I want a total refund of my money if that is deducted in lien marking. Ideally I should have had the lien marked removed. My salary is due to be deposited tomorrow and I am going through a medical emergency. Who will repay me if my salary goes into this ? Just because of the careless nature of your executive to not respond to the case.

            I’m attaching you a screenshot for you to see how much I have followed up on this.

            Repay me for a what I will lose.

            Verified Support
            Dec 31, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

            -Nadia
            HDFC Bank Customer Assistance.
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              D
              Dileep Chandu
              from Bengaluru, Karnataka
              Dec 30, 2018
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560035

              Hdfc bank customer id: 33338466
              I, dileep chandu had applied for online nps account and paid my 1st contribution using the net banking services of hdfc bank. I had selected hdfc bank as one of empaneled bank for kyc verification since i have savings account in this bank for many years. However, i received a sms & email from nps/cra yesterday stating hdfc bank has rejected my kyc verification due to which whatever contribution i paid is frozen until i manually obtain the kyc verification from the bank and then submit the hard copy to nps/cra again. I want to know the reason for the kyc rejection by hdfc bank. No one from customer care is able to help to resolve this issue. Customer care told to visit home branch. Home branch staff not able to help and asked to visit the hdfc bank at richmond road, bangalore. The staff at richmond said to call hdfc securities customer care. They cant help in this matter. Why are customer care and home branch staff not aware of this process. The hdfc staff is wasting lot of time. Why bank didn't even call/sms me before rejecting my kyc verification
              Jan 31, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 31, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

              -Zubin
              HDFC Bank Customer Assistance.
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                A
                anju marym
                from Belgaum, Karnataka
                Dec 30, 2018
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                I got a message that it will be delivered within one week. But still it did not come to my address. I informed the bank but they told to call customer care but i was not able to connect though them. I went the courier office and enquired about it but they said it has been returned back to the main branch in chennai. I have got many messages regarding the credit card. Please resolve this issue as soon as possible. Thank you.
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  mintom
                  Dec 30, 2018
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                  My fast tag has rs:- 180/- still it is showing as black listed. I called hdfc fast tag customer care many times, still no resolution, they just ask me to call 1033 and those guys says authority to black list with issuer bank.

                  Nobody is taking the owner ship of getting this resolved, every one is passing the ball to other court. Here is my customer id.

                  Customer id[protected]
                  Dear Customer,

                  Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
                  Vishak Pillai's reply, Jan 16, 2019
                  Hi,

                  As a customer I am aware of the toll free number. I have called them atleast 10 times regarding similar issue. But none of them so far have shared this email id. Instead all I have heard from them is that the request has been sent to back end team and that issue will get resolved in 3 days time. I think this is lack of proper training. Also there is no senior person in call center to whom I could talk. I dont know how to term this, whether irresponsible or ignorance.

                  Regards
                  Vishak S
                  This is to inform you that in spite of amount being deducted at all toll plazas on the spot, the company is also erroneously manually deducting amounts (total amount: Rs. 755/- deducted erroneously) from my fastag account for no reason.
                  HDFC Bank fastag blacklisted - no resolution so far
                  Hdfc Fastag — fastag blacklisted - no resolution so far
                  My fast tag has rs:- 100/- still it is showing as black listed. I called hdfc fast tag customer care many times still no resolution what I do?
                  Aakash Piyush's reply, Dec 12, 2019
                  Please do not purchase hdfc fastag
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                    Y
                    Yogendra Choukikar
                    from Mundi, Madhya Pradesh
                    Dec 30, 2018
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                    I have applied for the closure of my savings account till now after 10 Days it is not closed and bank employees are lying and faking worst service... Very Disappointed

                    Why the hell you just not true to the face what is the actual reason you are not closing it down.

                    Or just for the sake of some money you are not closing it down. Greedy People
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                      S
                      Sidharth1988
                      from Jaipur, Rajasthan
                      Dec 29, 2018
                      Resolved
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                      Resolved

                      From last 3-4 days, my account balance is showing in negative 4lacs which was really shocking for me. I have registered a complaint for this and mail to [protected]@hdfcbank.com keeping board of directors in cc but not getting any revert from your end.
                      Customer executive are saying that this is a hold for a credit card which i have used, which is again a shocking statement for me as i haven't used any credit card from any bank till now.
                      I don't know whom should i contact in this regards in hdfc bank.
                      Please contact me @[protected] to close this issue asap else i will not pay any emi going forward.
                      Jan 31, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dec 29, 2018
                      Updated by Sidharth1988
                      I haven't used any credit card from any bank which you can check by my customer ID. Unable to do any transaction from my account and my 85000 are on hold from last 4days. If you want to do an investigation, please do but till the time kindly remove the hold from my account.
                      Verified Support
                      Dec 31, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected]/33016802 for further assistance in this regard.

                      -Nadia
                      HDFC Bank Customer Assistance.
                      Dec 31, 2018
                      Updated by Sidharth1988
                      [protected] number given by you is not reachable. What kind of support you are giving to your customers. Your banking has become a headache for me now.
                      Contact number of your debt manager is hidden in the revert. Kindly share the same on my registered email I'd.
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                        M
                        monu mithu
                        from Sirsa, Haryana
                        Dec 29, 2018
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                        Address: Kurukshetra, Haryana, 136129

                        Dear sir i purchased mobile from flip cart on Oct.12.2018. its cancelled by merchant but i could not receive money. he said that he refund it and provide refund transaction no. since 80 days i could not receive money. please help me.
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                          V
                          Venkyhem
                          from Coimbatore, Tamil Nadu
                          Dec 29, 2018
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                          Address: 641035

                          Sir/madam
                          I have to deactivate my hdfc credit card. I trying the same for past 1 month, but could not able to contact your customer care officers. I tried in various ways and i m frustrated and tired of reaching you. Kindly accept this as a top priority and take necessary actions.

                          Reason for deactivation :unwanted and no prior information from your side before detecting amount in my card.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            A
                            Aditi Kaplush Verma
                            from Gurgaon, Haryana
                            Dec 29, 2018
                            Resolved
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                            Resolved

                            Address: Panchkula, Haryana, 134109

                            Pathetic behaviour by branch staff. Sitting idle but don't want to work. Just giving lame excuses for not doing work not even entertained properly even in personal visit.

                            M receiving n number of msgs for submitting kyci went to submit kyc in ur sec 25 panchkula branch. But they refused to accept saying only securities branch will accept. Whereas it didn't have any such kind of burdened job.

                            Really very sad of part of hdfc bank providing such useless service.
                            Feb 5, 2019
                            Complaint marked as Resolved 
                            HDFC Securities customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 01, 2019
                            HDFC Securities Customer Care's response
                            Dear Customer

                            Greetings from HDFC Securities Ltd !!!

                            In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com"
                            We will be happy to assist you.

                            Regards
                            Customer Care
                            HDFC Securities Ltd
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                              A
                              aquibpihu
                              from Delhi, Delhi
                              Dec 29, 2018
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                              Address: New Delhi, Delhi, 110059
                              Website: Hdfc bank

                              Dear team,

                              My name is priya ghosh
                              My x fiance had taken 50000 rs personal loan from hdfc bank in my name
                              My family didn't know about it
                              My x fiance walked out
                              I paid emi on that duration
                              But after that my father met with an paralyzed attack and he is no longer walk anyway
                              I don't have any backup
                              I have elder sister she is married
                              U can check my background as well
                              I started working from 1 year and from past 4 months m paying emi as ur officer madhurika told me.
                              Now she is saying that i have to pay 10000 rs this month only to settle the loan
                              I am ready to pay but right now i don't have 10000 i need one month time to do so otherwise i m helpless
                              You please send me pre noc and i will confirm uh text date for settled amount
                              Please show me some mercy it's not huge amount so please help

                              Loan no i don't remember
                              Priya ghosh
                              Pan no bcvpg0999n
                              HDFC Bank customer support has been notified about the posted complaint.
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                                J
                                Jit3738
                                from Lucknow, Uttar Pradesh
                                Dec 29, 2018
                                Resolved
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                                Resolved

                                I dont know how balance of my account is deducted if i am not getting solution then i will quit it.
                                Two times automatic amount is deducted with out any inform. I have also account with other not any problem is coming. I don't no how he is work.
                                I need my wrong transaction deduct from my account back. As possible.
                                Other wise i will really quit from hdfc.
                                Jan 30, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 29, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  T
                                  tejal1012
                                  from Mumbai, Maharashtra
                                  Dec 29, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400092

                                  My name is tejal k, i have stopped using hdfc bank credit card from 5-6 years back... I am not getting any statement and the mail id on which i was getting statement was official mail id and i switch the company so mail id also not active.
                                  Now i don't have any statement and hdfc credit card people suddenly started calling me for settelement and asking me to pay rs. 18, 000/ for settlement.

                                  I am asking them for statement, but they are saying we cant provide statement to u. Pay 18000 or will mess ur cibil. I[censored] dont want us to mess up with cibil then pay 18000 or leave it.

                                  Talking really very rudely like typical tapori language, bharana hai to bharo otherwise we will screw ur cibil record.

                                  It is actual harassment and blackmailing.

                                  Please suggest what should i do. Even after paying 18000, it will show as settlement. And the main part is i have not used this credit card for which hdfc is asking for payment.
                                  Jan 29, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 29, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We have noted your concerns on credit card outstanding and we request you to contact our Debt Management Officer at[protected] / 33016802 to discuss further.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    H
                                    Harsha Nagaraj
                                    from Chennai, Tamil Nadu
                                    Dec 29, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Hello,

                                    Hdfc bank service is worst. I have not seen these type of service from any branch for long now. If you go to branch they say they don't have any inform related to hdfc crdit card. If you call the customercare, they are also have no idea.

                                    Issue : i want to upgrade to a new upgrade card. As my present card is expiring. I went to the hdfc bank branch, thubarahalli, bangalore for query they had no information. I called the customer care service. They also have no information. Lucky, i got the information from icici bank on they new offers and other details through phone, so i am going to icici bank credit card. After using the hdfc card for so long, i have understood, the worst service and disrespect to which they speak. Without my knowlegde, they have demoted my card from allmiles card to moneyback card (Newly issued, without my conciseness).

                                    When i call the hdfc comsumer call.. They were not willing to take the complaint. The hdfc bank service is worst. They deactived my credit card without my conscience
                                    Jan 30, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 29, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We assure you that the Bank is committed to providing superior products to our customers and as the All miles credit card variant is phased out, your card ending 4623 was converted to a Money back credit card ending 9721. On receipt of your post, we have reviewed our records and wish to share the following clarification with you. We wish to inform that request for an upgrade will be reviewed periodically based on the usage and payment pattern on the card account. We regret to inform that we are currently unable to review the card upgrade request at this point of time as which is due to subject to various internal parameters and guidelines. We request you to continue using on your credit card for all your shopping and entertainment needs and provide us with more opportunities to serve you. We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Dec 30, 2018
                                    Updated by Harsha Nagaraj
                                    Hello, How can i use the card when you have deactivated it without my knowledge... HDFC is worst bank...I called consumer care...and record the discussion..they are not taking the complaint...from branch and also using consumer care from phone...too arrogance and careless... without i receiving the new card, my old card is deactivated...and no complaint taken..
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                                      P
                                      Pournami Vijayan
                                      from Palackattumala, Kerala
                                      Dec 29, 2018
                                      Resolved
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                                      Resolved

                                      I have resigned my job 2 months back and this hdfc salary account is now showing negative balance i dont know what is the reason behind this negative balance this is the first time its showing negative balance i had used this account in zero balance also but no negative balance was shown previously and also i have given to change my adress but still the adress is not changed so please let me know the reason for the problems mentioned above.
                                      Jan 30, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 29, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        A
                                        Ankit Tiwari1994
                                        from Shimla, Himachal Pradesh
                                        Dec 29, 2018
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201305
                                        Website: [email protected]

                                        I have credit card in hdfc bank, last 6 months i don't have job right now, so that i have plan settlement my credit card, last 3months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount
                                        My card details given below-
                                        Card no [protected]
                                        Name. Ankit tiwari
                                        Mob.-[protected]/[protected]
                                        Jan 29, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 29, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have noted your concerns on credit card outstanding and we request you to contact our Debt Management Officer at the below-mentioned number to discuss settlement offer.[protected] / 66668102

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        Dec 29, 2018
                                        Updated by Ankit Tiwari1994
                                        We have try this number but we haven't received any response from your system.
                                        Dear sir,
                                        We have try any time but we haven't received any response from your system
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