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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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A
abdulla sid
from Noida, Uttar Pradesh
Dec 28, 2018
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Address: Gautam Buddh Nagar, Uttar Pradesh

I applied crdit card before 3 months but i didn't get. So, i again applied for credit card before 1 week I got call back from customer care of credit card. they verfied each and everything and informed me that I will get my credit card today on my address and some executive will call back to you. I still waiing for call back and credit card. kindly help me regarding that or I will go to other bank.
HDFC Bank customer support has been notified about the posted complaint.
Dec 28, 2018
Updated by abdulla sid
I applied crdit card before 3 months but i didn't get. So, i again applied for credit card before 1 week I got call back from customer care of credit card. they verfied each and everything and informed me that I will get my credit card today on my address and some executive will call back to you. I still waiing for call back and credit card. kindly help me regarding that or I will go to other bank.
registered mobile number-[protected]
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    T
    tirtha1982
    from Kolkata, West Bengal
    Dec 28, 2018
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    Address: Kolkata, West Bengal, 700104

    Dear sir,

    before 5-6 months i submitted my application at ganesh chandra avenue branch as per instruction given by your payment collection team for settlement and after that i got an sms confirmation for clouser. After that several time i talked with your customer care for payment of rs.10000/- but till now i am waiting for this. Because i am unable to pay the amount.

    So please update me when i should pay and settled my account.
    HDFC Bank customer support has been notified about the posted complaint.
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      R
      ramonu
      from Noida, Uttar Pradesh
      Dec 28, 2018
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      Address: 122001

      Dear sir,
      i have a credit card of HDFC bank . last April 2018 to till date i am facing a problem your payment delayed from my side with some disputes. can u help me for resolved the issues .that why clear and update my cibil score & Credit Card settlement .my phone number [protected]
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        R
        ram ken
        from Bengaluru, Karnataka
        Dec 28, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560064
        Website: hdfc life

        I have hdfc life policy and i have been paying it for the last 6 years, last premium was paid on 19th feb 2018 for an amount of rs 35788, with reference number transaction id:hdfc2957897, at 7:17 pm. Today i was shocked to receive a call from hdfc stating that the premium has not been paid and the policy is in lapse status. I was worried and this is really bad. The hdfc is playing with the customers. I need a fair compensation for all this inconvenience caused and the stress they have created. They are cheating.
        Feb 7, 2019
        Complaint marked as Resolved 
        HDFC Life customer support has been notified about the posted complaint.
        Verified Support
        Jan 02, 2019
        HDFC Life Customer Care's response
        Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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          S
          SargunaDevi elangovan
          from Chennai, Tamil Nadu
          Dec 28, 2018
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          Address: 603202

          I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2042 without my concern on date:20.12.18. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

          Name :- e sargunadevi
          Mobile no. :- [[protected]]
          Credit card number ending :- 2042
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Sargunadevi,

          Greetings from OneAssist!

          We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3836819. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

          Regards,

          Devendra,

          OneAssist, Social Media Team.
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            M
            mamtasolanki
            from Kheralu, Gujarat
            Dec 28, 2018
            Resolved
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            Resolved

            Address: Gandhinagar, Gujarat, 382006

            Dear sir i have linked my adhaar with my bank account and my lpg distributor also. But according to ncpi (Aadhaar linking status in bank (As per npci : not submitted) not submitted. I have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. Please tell me the solutions about this issue. My mobile no. Is [protected]
            Jan 29, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Anay
            HDFC Bank Customer Assistance
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              A
              ashish146
              from Noida, Uttar Pradesh
              Dec 28, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110096
              Website: Amazon Online Shopping

              I have done shopping from amazon on[protected] and total amount of rs. 5148.00 (4499.00+649.00) and after few hours i cancel my order.
              Amount of rs. 4499.00 was reflated on my credit card but amount of rs. 649.00 is not reflated i call amazon and hdfc. Amazon customer told me that your refund is processed from my side you can call hdfc, when i call hdfc he told me that we can't find any transaction of rs. 649.00 you can call your amazon customer to initiate your refund.
              Amazon give me a refund ref no.
              The authorization code (Refund reference number) for the transaction is 036684.
              My hdfc credit card no. 5241-xxxx-xxxx-2550
              Jan 30, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 29, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

              -Manoj
              HDFC Bank Customer Assistance
              Jan 11, 2019
              Updated by ashish146
              I am sending email on 29/12/2018 but no one reply me.
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                T
                T Sudarshan
                from Chennai, Tamil Nadu
                Dec 28, 2018
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                Address: Hyderabad, Telangana

                Hi,

                I have salary account with Hdfc. I lost my job. Now I would like to close my account, bank employee is telling account is having -2900/-. If I pay negative value then only they will close my account.

                I would like to approach consumforum on this. Please suggest further.

                Regards,
                Srivalli
                HDFC Bank customer support has been notified about the posted complaint.
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                  R
                  reach2rahulbharti
                  from Gurgaon, Haryana
                  Dec 28, 2018
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                  Address: New Delhi, Delhi, 110085

                  I'm new user of hdfc credit card. I one assist service activated without my permission

                  Kindly cancel this plan and request you to refund the amount of rs 1, 399.00/-
                  And also activated its emi. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it will happens again then i will cancel my credit card.
                  Kindly refund in my credit card account.

                  I have create many call and compalint for this.
                  They will say it will be cancle but not refund money.
                  I want ot support in bank end. And did'nt want to call and compaint in one assist.
                  Becouse this service activated by you.

                  Credit card *6411
                  Client id[protected]
                  Rahul bharti
                  [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    A
                    from Chennai, Tamil Nadu
                    Dec 28, 2018
                    Resolved
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                    Resolved

                    Address: 641045

                    My name ananth loan number 33446291. Had first spoken to urgent customer care he told the amt being 11813rs. When we had gone to ur bank dept in r s puram coimbatore ur staff is saying customer care are not permanent staff. They are only collection staff ganga dharan was the person who is giving all false news. Sayin customer care is all bill # they dont know anyting any loan status. He can they guide u. Side by sittin raja rajeswari is playingwith mobile and talking all unwanted. And not giving proper response but all chit chatting one another and playing the fool around. This is customer service. I have lost of vehicle in spite of tat want to clear all my outstanding. But not giving any proper reply.

                    Ur customercare had told. They is a possible of wavier once u produce the fir copy. But the same in branch loan dept is talking all unwantednd say wrong abt ur own staff. And giving all false news. And all staff busy playing fool around and not attending to customer properly.

                    Regards

                    Ananth
                    [protected]

                    Loan number 33446291
                    Jan 30, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 29, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret the fact that you have had cause for complaint and we apologize for the inconvenience caused to you. We assure you that it is our endeavor to consistently deliver quality services at all times for our esteemed customers like you. Please confirm the customer care number along with STD code you had called, the date and time of the call in order to check the details and get back to you. You may contact this details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Nadia
                    HDFC Bank Customer Assistance.
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                      A
                      from Chennai, Tamil Nadu
                      Dec 28, 2018
                      Resolved
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                      Resolved

                      Address: 641045
                      Website: HDFC bank. Loan dept staff

                      My name ananth loan number 324802. Had first spoken to urgent customer care he told the amt being 11813rs. When we had gone to ur bank dept in r s puram coimbatore ur staff is saying customer care are not permanent staff. They are only collection staff ganga sharan was the person who is giving all false news. Side by rajeswari is playingwith mobile and talking all unwanted
                      Jan 30, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 28, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please share your Loan Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        S
                        from Bengaluru, Karnataka
                        Dec 28, 2018
                        Resolved
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                        Resolved

                        cashback not received

                        Hi
                        I have bought some item on 15th august using my hdfc debit card under hdfc smart buy offer, where they have mentioned to give me 10% cashback after 3 months. But i haven't received my cashback till yet.

                        I am trying to reach the bank call center but they are not available.
                        I have raised the complaint using email around 15 days ago but not received any response from them till yet.

                        Regards
                        Shivam...
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                        P
                        Pooja k hada
                        from Mysore, Karnataka
                        Dec 28, 2018
                        Resolved
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                        Resolved

                        Address: 560043

                        There were two transactions done on my credit card on sunday 15th dec amounting to approx 3 lakh 27 thousand. I immediately informed the hdfc back who blocked my card and requested me to fill a dispute form and send it to there dispute department.

                        I filled it and send it but post that i have not got any response from their end inspite of repeated reminder mail. All i got from them is a reference number.

                        Now its been two weeks but no response from hdfc team. I was told that this will be settled in 10 days.

                        I tried calling their helpline who say that they do not handle dispute issues.

                        Pls note that i have not lost the card. Its still with me. Since somebody maliciously used it for an international transaction it did not even sent an otp.

                        My mail id is pooja. [protected]@gmail.com

                        Pls help - what should i do.
                        Jan 30, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 29, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on December 29, 2018, 10:34 AM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

                        -Manoj
                        HDFC Bank Customer Assistance
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                          R
                          RAHUL MEHTA
                          from Bengaluru, Karnataka
                          Dec 27, 2018
                          Resolved
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                          Resolved

                          I purchased jewellery from tanishq worth rs. 58250 using hdfc credit card. As per the offer, i was supposed to get 5% cashback but haven’t received it yet.

                          More than 3 months have passed now, no idea when will i get it.

                          Is hdfc bank cashback offer a fraud in general?

                          Whom to trust then?

                          I have already tried them through emails and calls but no resolution.

                          Need help.

                          Rahul
                          Jan 29, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 28, 2018
                          HDFC Bank Customer Care's response
                          "Dear Customer,

                          I request you to share your Card No., offer details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance"
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                            J
                            Jenny Ramchiary
                            from Delhi, Delhi
                            Dec 27, 2018
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                            Address: Gautam Buddh Nagar, Uttar Pradesh, 110017

                            I want to know the reason for my credit card decline. Considering I have salary account with HDFC bank it is still being rejected. I have not been given valid reason. I donot have any credit score to begin with as I never took loans or credit card. Please help me out.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              P
                              Pmkpramod
                              from Bengaluru, Karnataka
                              Dec 27, 2018
                              Resolved
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                              Resolved

                              Hi 15 days before i transfer the amount through phonepay to my friend, at that time money deducted from my account and transaction gets failed. So please credit my amount to my account as soon as possible. I raise the ticket to phonepay but they are saying that there is internal transaction happening from hdfc you need to contact bank so that's y i raise the compalaint. Please credit my acc
                              Feb 1, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 28, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              As per our records, the same about is reflecting as credited to your account. Please check your account statement online using net banking or mobile app and confirm in case of any further dispute. The reference number of transaction: [protected].

                              -Nadia
                              HDFC Bank Customer Assistance
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                                A
                                Abinayas09
                                Dec 27, 2018
                                Resolved
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                                Resolved

                                I have to reset my net-banking pin. There are 2 options :

                                1) registered number + debit card — i can't use this because i don't have a debit card

                                2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

                                Customer service is very poor when compared to other banks. I'm disappointed
                                Jan 30, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 27, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  sivaram_5005
                                  from Jaipur, Rajasthan
                                  Dec 27, 2018
                                  Resolved
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                                  Resolved

                                  I work and reside at Bangalore and I have purchased a policy from HDFC Life Insurance with details as follows:
                                  Application No.:[protected] | Premium: INR 31350
                                  Plan: HDFC Life ClassicAssure Plus | UIN: 101N089V04

                                  An insurance advisor from HDFC Life named "Mr.Manikandan" from Chennai contacted me before 3 months based on my HDFC credit card usage. He was continuously following me for the past 3 months. He convinced me to purchase the above mentioned product saying me that HDFC offers No Cost EMI if I purchase the policy using my credit card or company will give me 5% cashback offer. Trusting his words and his lady senior manager (not sure who she was), I paid the premium amount for the product in online using HDFC portal. 2 days after I noticed that there was interest charged in my credit card account. Next day I got a verification call from HDFC and based on the conversation with the representative I noticed that the company doesn't provide any such offer. Also instead of collecting the filled in form directly, he was asking me to take a printout, fill, scan and send the form back. He was also asking me to send the scanned copy of my signature alone so that he will fill other details. Based on these incidents, I made a call to HDFC Life customer care and enquired about it. They were so lethargic and they asked me to contact the same advisor back. Now he is not responding to my calls. When I sent a mail to HDFC Life to cancel my policy and refund the money back, they are asking to provide so many documents. I can't understand why the customers should feel stress because of these cheating people from HDFC. Let me see how this issue goes on.
                                  Dec 4, 2019
                                  Complaint marked as Resolved 
                                  Finally they refunded my money back.
                                  HDFC Life customer support has been notified about the posted complaint.
                                  I got a call frm Mumbai for the policy and Rs 50k deducted from my account on 11th Dec 2018.I want to know my free locking period for policy.If I want to cancel what is the procedure.plz update.

                                  Regards
                                  Alok
                                  Delhi
                                  HDFC Life Customer Care's response, Jan 12, 2019
                                  Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.
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                                    G
                                    guddu.vedil
                                    from Delhi, Delhi
                                    Dec 27, 2018
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                                    Address: Mumbai City, Maharashtra

                                    Two times payzap deduct my act but recharge not done in Airtel DTH. Airtel confirms no recharge took place even transaction I'd was given by Payzap. Airtel say it's third party and couldn't do any thing. Request you only plz return back my amount. Total sum of rs 420. Rs 100 on date 07.12.2018 at 7:49 PM. And rs 320 on date 22.12.2018 at 9:54 PM.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      A
                                      ashok34
                                      from Delhi, Delhi
                                      Dec 27, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110052

                                      My hdfc debit card ending in xx2975 was lost/stolen today[protected] and within 15-20 min, it was compromised and somebody debited rs 32500.
                                      We are utterly shocked how somebody tried out the right pin and debited all money.
                                      We have filed a fir police complaint for this.
                                      We are looking for a quick action from hdfc on this and helping this account to recover this money back, as soon as possible.

                                      Please email back on [protected]@yahoo.co.in.

                                      Ashok kumar gupta
                                      Jan 30, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 28, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your Case is pending with the Reference number for your query is 08543246

                                      -Manoj
                                      HDFC Bank Customer Assistance
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