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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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Address: 560038

I am using hdfc credit card and paying regular due but last month due financial issue i could not pay now for this reason person calling from richmond road branch and harassing me and demanding to pay with huge fine and other charges.
Now i want to close the card without paying any extra charges & i dont want pay anything extra

My mail id: [protected]@gmail.com

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We have noted your concerns on credit card outstanding and the calls received. We request you to contact our Debt Management Officer at[protected] / 67268002 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

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Address: Lucknow, Uttar Pradesh, 226004

Website: HDFC

Dear hdfc team,

So many times i have call to you executive for redeem my credit card reward point and 4 times i have send a request by filling a reward redemption form through courier but there is no reply my reward point is expiring check my credit card [protected] there is approx 6000 point are available and rest 4 thousand reward point expire due to your non supportive act..
Kindly redeem my points i dont have your hdfc bank a/c

Jan 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed our records and observe that we were in receipt of your form for the redemption of reward points. However, we were unable to process your request due to Item not available in the catalog. Hi, With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the following URL https://bit.ly/2wwwruX. We request you to visit the following link to know the redemption process online https://bit.ly/2DeT2mX.

-Nadia
HDFC Bank Customer Assistance

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Address: Lucknow, Uttar Pradesh, 226015

Website: [email protected]

Respected sir, Kindly refer my earlier complaint no.2149267 of above matter. HDFC sent email id- [protected]@india.com on dt.19/11/2018 By Mr.Rahul Tripathi had been sent above email for share mobile number through Gateway / Payzap reimbursement payment and he demand cvv, otp, and atm number and his mobile no.[protected][Fraud man].Afterthat my account no.[protected] dated-19/11/2018 ref.132505 Rs.1999/ and dated-19/11/2018 ref.PF[protected] Rs.19/11/2018 total-Rs.3998/ deducted from my account.Above context kindly help me and action against fraud man.My email is --- dineshsingh.[protected]@gmail.com

Jan 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

HDFC Bank Customer Care's response Dear Customer,

we're sorry that you've had to face the issue. Please provide your registered contact and issue details at http://bit.ly/2aJ9wGW . Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

Anay
HDFC Bank customer Assistance

Dec 26, 2018

Updated by [email protected] Sir, As well as above mentioned my registered contact mobile no. 700741l0754 for fruther communication. With sincere regards.

Dec 26, 2018

Updated by [email protected] Revised mobile no. [protected].

Verified Support

Dec 27, 2018

HDFC Bank Customer Care's response Dear Customer,

The debit entries in your savings account(s), which shows transaction, have been made using the debit card, CVV & OTP. The said transaction is incumbent on the CVV number, which is essential for operating the card. The said CVV number is privy only to the customer and except the customer, nobody else can access the Card and withdraw funds/transaction without the knowledge of the customer. Further, the said CVV needs to be kept discreetly by the customer without the same being shared with any person or persons as it may result in the Debit Card being misused. The misuse of the Debit Card transaction happens without a possible compromise of PIN / CVV number. Based on the above information provided, the bank will not be able to bear the liability for the disputed transactions. We are however ready to offer our support by providing details of transactions, date, time, locations and all such data that could be useful for any investigation/ natural progression of the case. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Zubin
HDFC Bank Customer Assistance

Jan 03, 2019

Updated by [email protected] Kindly above answer are given by myself in below formate.

Jan 22, 2019

Updated by [email protected] Kindly above reference dated-27 December, 2018 in complaint no.ID-2149267 dated- 19/11/2018 .Mr.Rahul Tripathi had been sent email as a HDFC employee - [protected]@india.com on dated-19/11/2018 for demand to share my mobile number.Afterthat he has been called from his own mobile no.[protected] to us and share my atm number, cvv, otp etc.for the PAYZAPP/GATEWAY reimbursement/payment .Therefore they debit my account Rs.1999/- in two chance afterthat deducted my account total Rs.3998. And money have been transfered from my account no.[protected] dated-19/11/2018 POS515725*******2018PAYZAPP WALLET L POS DEBIT Ref.no.132505 withdrawal Rs.1999/ in Banglore at PayZapp Wallet Load on dt.19/11/2018 time-14:41:01 Available balance Rs.3581.31 .Secondly atonce fruther payment withdrawal Rs.1999/-dated-19/11/2018 POS517725******2018. ICICIPREP POS DEBIT on card ending 2018 Ref.no.PF[protected] Available balance 1582.30 Time.2.46 PM .Kindly help me for reimbrusement and action against fraud man.

Jan 22, 2019

Updated by [email protected] My complaint have been not yet resolved.

View replies

A

Anand Pardeshi AP

from Bhusawal, Maharashtra

Dec 21, 2018

The mandate generated is not valid and I did not issued any mandates.

Request you to cancel the mandate.

Please check screenshot attached and resolve issue.

D

[email protected]

from Varanasi, Uttar Pradesh

Jan 3, 2019

Kindly refer your response dated-27th December, 2018 in above context complaint id-2149267 dated-19/11/2018.Mr.Rahul Tripathi said by email myself HDFC employee -- [protected]@india.com on dated-19/11/2018 and demanded to share my mobile number .After that he had been called on his own mobile number no.[protected] to us and share my atm number, cvv, otp etc for the PAYZAPP/GATEWAY reimbursement/payment .Therefore they debit my account Rs.1999/in two chance afterthat deducted my account Rs.3998/. Money have been transfered from my account no.[protected] dated-19/11/2018 POS517725*******2018PAYZAPP WALLET L POS DEBIT Ref.no.132505 withdrawal Rs.1999/ in BANGALORE at PayZapp Wallet Load on[protected] :14:41:01 Time-2:41PM Avl.bal.Rs.3581.31 . Secondly atonce fruther payment WITHDRAWAL Rs.1999/dated-19/11/2018 POS517725******2018, ICICIPREP POS DEBIT on card ending 2018 Ref.no.PF[protected] Aval.bal.1582.30 time 2:46 pm. Kindly help me for rembirsement and action against fraud man.

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Address: Pune, Maharashtra, 411038

Sir, i having hdfc credit card from last 8 years but from last one year my finance condition is not good, i have lost my job 1 year back then currently i am join my job from last one month but till date i have not get my salary, i am request hdfc recocvery agent i am arrange payment form my friends but till date i am not getting single rupees from friends. But hdfc bank executive harressment to me and my family very bad word using, i am not able to pay payment immediate, i am going to take my life last stage, i am make a sucide with my family member if hdfc continue harressement to me.

Jan 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 41467902 for further assistance in this regard.

-Anay
HDFC Bank Customer Assistance

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Address: Raigarh, Chhattisgarh, 410209

I have made payment of 5617 due payment through imps ref no[protected]
To ac no-[protected]
Which is still not updated it's 10th day after payment has been done your customer care said wait for 7 days. I waited now again 7 days after raising sr it's just not acceptable.
They are not ready to give me any option where i can reach and get resolved as i am migrating in couple of days

Jan 3, 2019

Complaint marked as Resolved

Nice support appreciate Noc was posted to my address.thankyou

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your payment of Rs. 5617.00 has been credited in your loan account on December 21, 2018.

-Zubin
HDFC Bank Customer Assistance

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Address: Gurgaon, Haryana, 122004

Dear sir/madam,

I have recently took property insurance[protected] which i recently wish to close but really surprised to see uncooperative attitude of the people who have been handling my request.

I have been made visit thrice and more premise in spite making the payment for closure and to top it all. I have been asked to get the noc of the same after 10-15 working days where as the bank is built with superior technology support.

I regret taking a facility with your esteemed bank and seek the support of superiors/seniors to kindly get me the noc by 21st december.

Else, because of this mental harassment will be forced to take up the matter with banking ombudsman and national housing board.

Thanks and regards
Ankur kumar (+91 [protected])

Jan 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Loan Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 500045

I do not have the card number handy right now.

I have already informed the collection executive from hdfc bank that i will pay the amount after 25th dec, today i. E., 20th dec i got call from [protected], i told him i will pay after 25th december, he stated he will send executive now and i need to pay right away, i refused it and told him i can't do it, then he said he will inform my parents, i said its ur wish, then finally he asked is the bank ur dad's property.. I had to scold him but after that he started abusing me and told me that i am a beggar and etc i can't describe what all words he used.

I do have the recordings with me, he threatened me very badly. I want to lodge a complaint against him and file a case as well.

I do not know why do the bank hire such people. If you have the possibility to check my account details please do. I know i have missed many payments, i am in very badly financial situation, but whenever i had money i paid it and couple of months back i had paid 15000 as well, i am only paying interest everytime. I have requested many executives or persons who call me for payment asking if this can be waived but no one bothered all they wanted was payment and there own target to be achieved.

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share the caller details along with your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 21, 2018

Updated by Sunilc2cinc Have shared the details via email as requested. My name is Sunil Kumar. You will get email from [protected]@gmail.com

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Address: 560103

Dear sir/madam,

My credit card ending with 8807 transaction was failed and reswiped but money got deducted twice.

15/12/2018 brigade platinium bangalore hq 17000.00 dr
15/12/2018 brigade platinium bangalore hq 17000.00 dr

The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.

I even confirmed with the card machine owner, no money transferred to them as well so kindly do the favour.

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form

-Manoj
HDFC Bank Customer Assistance

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Respected sir
My name is chandamika das from assam. Dist. Bongaigaon. My hdfc bank branch is in bongaigaon chapaguri road. I sent a letter on 15.11.2018 alongwith closing form to hdfc bank credit card division 8 lattice road thiruvanmiyur chennai to permanently close my credit card. But still the card isnot closed and outstanding bills are coming. Please help me to close my card permanently. I am suffering a lot for this.
Yours sincerely
Chandamika das
Abhayapuri bongaigaon

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that your credit card was permanently invalidated with effect from 06/10/2018. For further clarifications, please contact our debt management executives at[protected]/40372303 in this regard.

-Nadia
HDFC Bank Customer Support.

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Address: Gurgaon, Haryana, 122001

Hi,

As per advertisement it is shown that 5 % cash back will be provided in case of purchase from tanishq showroom and payment made through hdfc debit card & credit card.

I have purchased jewelry from tanishq showroom gold souk gurgaon on 25th august 2018 with hdfc debit card for rs 54145. And eligible to get 5 % refund.

But proper information is not provided by the vendor and also in hdfc advertisement when such refund will be credited in account.

Please provide complete details regarding such offers.

Please look into the issue and do the needful.

Jan 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account no., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Dec 21, 2018

Updated by dhirendranegi What is ref ID- TTU[protected]

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Address: Hyderabad, Andhra Pradesh, 500007

Website: Internet

Respected sir/madam,
Good day

This is gurrapu anusha s/o. Sarangapani having saving bank account at hdfc. Bank account details are given below:-

A/c name : gurrapu anusha
A/c no : [protected]
Branch : nanakramguda
City : hyderabad

You may kindly take necessary action and do needful at the earliest.

Regards
Gurrapu anusha
[protected]
[protected]

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

Your NetBanking account is fully functional. You need your NetBanking User Id & IPIN (Password) to login to your NetBanking account. Your NetBanking User Id is same as your Customer ID (Customer ID is a part of your welcome letter issued at the time of account opening or account statement. You can even contact your branch to know your Customer ID). In case, you do not remember your IPIN, you can reset your IPIN. Steps for NetBanking Password(IPIN) Regeneration: Visit www.hdfcbank.com, - > enter your customer ID -> click on forgot IPIN (password) : Please select one of the two mediums for authentication, to regenerate your IPIN (NetBanking Password) and enter the Security Check text in the box provided and click "Continue". Authentication with One Time Password (OTP) sent on your registered mobile number and your Debit Card details. OR Authentication with One Time Passwords (OTPs) sent on your registered mobile number and e-mail ID. The facility of online IPIN reset using OTP sent on registered mobile number and e-mail is currently not being extended to senior citizen. Please follow below steps to place request through alternate modes: · Call any of our Phone Banking numbers along with your valid Telephone Identification Number (TIN) and submit your request for a new IPIN. · Visit any of our Bank ATMs and submit your request for regenerating your IPIN. Steps to be followed at any HDFC Bank ATM: a. On the Main screen, select "other option" b. On the next screen, select "Register for NetBanking" c. On selection of this option, please confirm the request . Send / submit the request form, duly filled, to any of our branches. You can either download an application form from our web site http://www.hdfcbank.com or have it collected it from any of our branches. Effective 1st July 2015, physical IPIN re-generation through branches will be charged at Rs 100 per request. Once your application is received and found to be in order, a NetBanking IPIN will be generated and sent to your address on record within a maximum of 8 working days. On receipt of your IPIN (Password), you can access your NetBanking Account with your unique Customer ID and IPIN. Please refer to the following URL for complete details of our Branches, ATM’s and our PhoneBanking numbers: Branch: https://bit.ly/1FVOjPE Phone Banking: https://bit.ly/1eQZPmu In case, you are still unable to access your NetBanking account, kindly write to us at [protected]@hdfcbank.com with the screenshot of the error message.

-Zubin
HDFC Bank Customer Assistance

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Address: 673004

I have been using HDFC Credit card for over two years. My card has been blocked by the bank few months back without providing any proper notice. \

When I contacted the customer care, they mentioned I have used my credit card for 'Certain International Trasnactions'. When I checked my statement for the said period, I could see it was used in 'iqoption' app. The transaction itself was made by mistake by me. Upon installing the app they needed to add money of $10, which i was simply trying but got accepted by the bank without any authentication (CVV/OTP).
There was no response from the bank team no matter how many times I contacted them. They always replied with the same message.

I tried applying for a new card after several months. The application was rejected by the bank and seems I am permanently blacklisted. There is no assistance from bank's side. This all for a transaction of such low value.

They doesn't hear the feedback from customer's side. They have blacklisted me without going through my usage/repayment history. I have never missed a due date of payment and still this application has affected my cibil score. I don't know what the corrective measures are the HDFC has for no reason messing with my credit score. Very poor response from HDFC Team.

HDFC Bank customer support has been notified about the posted complaint.

Dec 24, 2018

Updated by rohitac Tried mailing the customer care multiple times, visited the branch. No response.

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Address: 530016

Rs.5000 was deducted from my payzapp a/c. approval code:A2CZQA
Authorisation id:45518861
UPDATE: Rs.5000.00 was spent on your card xx7281 at WWW YESBANK IN. Available balance: Rs.1000.00. Not you? Call[protected] to report

rs 1000 was deducted from my payzapp a/c . i didnt do any transaction. approval code A2D010
Authorisation id:45519689
UPDATE: Rs.1000.00 was spent on your card xx7281 at AIRTELMONEY. Available balance: Rs.0.00. Not you? Call[protected] to report

HDFC Bank customer support has been notified about the posted complaint.

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Address: 600011

This is regarding my personal loan settlement/closure.
The Collection agents are not following the RBI guidelines and coming to house in Odd hours and shouting and threatening to me and creating nuisance in the neighbor.
I want to stop the illegal collection process immediately which is an harassment to me and kindly follow only the legal procedure.
I had always intention to pay or settle the card, but unfortunately I am going through very bad financial crisis and currently do not have a job right now.
In regards to this, I have also informed the same to your phone banking agent
Palavesam-[protected].
[protected]-palavesam HDFC manager, he is saying himself as zonal collection head and he is threatening me.
they are torturing me and my dad by calling continuously for more that 50+ times and they have given my number to all of your collection agencies and daily im getting more that 150+ calls.
pls ask them to stop this torture immediately.

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I got a msz stating my credit card delivery is done by Blue dart.but they didn't due to address related issues.
I had actually given my postal address and I still stay there.i gave even my office address but as it is shifting in amonth I asked them to post it to my residential address which didn't happen
And I seriously don't understand y does u customer care numbers don't work.they again ask to check the website.no phone banking officer speaks on the given number .whom should we report

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Actually i was applied for credit card around 15 days ago. Verification call disconnected in 2 seconds. After that not received any call pls help me out
Credit card status is showing in progress from more than 10 days.
Please help me out and i stucked even i call to bank but no respond
Credit card application reference number:- [18l[protected]we]n1
My mobile number:- [[protected] ]

Jan 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your comments expressed and you may look forward to receive a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400066

Dear sir/madam
Actually my credit card number is [protected] so i can't pay the outstanding amount that's why i m call to your settelment department he said not possible for settlement and wrongly and harassing me and my family from your collection departments and all recording is carry in my hand. Actually it was my critical situation so i can't pay right now. So i told him for settlement and

Jan 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: 600054

Hi,

I missed out one month due which is a 9 days of delay. I am a hdfc bank customer for 12 years now. Decided to close all my relationship because of their don't care behaviour towards customer. Just payment delay to his credit card for almost a week of such a old customer does not deserve to be treated like this. Please close all my relationships with the bank. Whoever called me for payment and harnessed me for payment is asset to your company for making you customer dump dry. Kodus to her behaviour with such potential customer.
I will never recommend hdfc products to my contacts and i will surely inform not to get into such messing up bank who has no respect to customer.

My customer i'd 20593026 regi. Mobile number [protected]

Jan 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Website: www.hdfclife.com

Hi,
I had surrendered my policy[protected] on 14-nov-2018 with the required documents at sector 43, chandigarh branch, but they even didn't give any receipt for the same. But when after 15 days i asked
Operation team by visiting 300 km cuz they even not have any reception number. About my status they said your documents has been dispatched to pune officer with all the required documents (Policy, policy holder's id and beneficiary's id).
When i request the acknowledgement on the email id [protected]@hdfclife.com. They asked me to send the detail ofpod number, courier name, dispatch date and cams location. I sent all the details on mentioned mail i'd on 5th dec, 2018. But still they don't give any reply after month. Even acknowledgement, i didn't get from them.

But when today i called the branch manager mr. Piyush mostly he didn't picked the calls and never know the process. Why the concerned department is not approving the process and why they still didnt send the termination letter of agency code.

HDFC Life customer support has been notified about the posted complaint.

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D

DEE@56

from Mundi, Madhya Pradesh

Dec 24, 2018

My policy no-000182 is not cleare me and address is wrong so policy is give me 19/12/18
So please cancelled my policy

HDFC Life Customer Care's response, Dec 26, 2018

Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.

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One assist membership cancellation
I am hdfc bank credit card holder.
The bank has autodebited for one assist membership on my card ending 5360 on 20/12/18 without my concent. I am not interested in this service and hence not interested to continue this membership any more.
So refund me the debited amount and cancel the membership.

Name :nachiket kumbhojkar
Cardnumber ending:5360

HDFC Bank customer support has been notified about the posted complaint.

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