Dear
Below are message which I have mailed to them and also filled a complaint query form to address my complaint but till date they haven't addressed the same
Details are mention below
-----Original Message-----
From: Alok Mehta [
[email protected]]
Sent: Monday, Dec 17 2018 6:55PM
To:
[email protected] [
[email protected]];
[email protected] [
[email protected]]
Subject: Web - Fixed Deposit
Dear Sir
Till date my query is not solved till date my dad has not received his fd maturity cheque and the Malad East is not at all helping him we think that we were fool who had purchased your product, you are saying you are the no. 1 bank but I would say you are the worst bank when it's come to customer service and the staff of branch also helps a person at all my dad is a senior citizen inspite he has visited your branch many times to just know the status of his maturity cheque but they would never help I am too a customer of HDFC bank but really speaking I am not happy at all
My father fd details are mention below and I have also attach a copy for your reference hoping that you will wake soon
Fd No. 50300025052043
Name Umesh Mehta
Dated 12.12.2013
Dued on 12.12.2018
Yet no reply from them
You are worstest bank in the world
And by tomorrow if I don't get status of my fd maturity cheque then I would be taking Very strict action against bank and see to it that you should be panalize for such things
Thanks and Regards
Alok Mehta
9029410843
Sent from Yahoo Mail on Android
On Sun, 16 Dec 2018 at 2:35 PM, HDFC Bank Support
wrote:
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your Account Number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.
Our Customer Service Executive will respond within 2 (Two) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.
IMPORTANT:
Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Alternatively, please log in to Netbanking and submit your request for hotlisting of the card.
Cheque Stop payment: Stop payment request is not processed through email. To make a stop payment request please log in to your NetBanking account and click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page. Stop payment of cheques through NetBanking is free of charge. Alternatively, you could contact your branch to make a Stop Payment request for a cheque.
Unknown Beneficiary Addition/Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately visit nearest HDFC Bank Branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.
Please visit the following URL to access information for the complete address and contact details of our Branches
Retail Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch
Towards enriching our customer experience, our digital bank offering through Netbanking / Mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:
http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing
For Instant Balance inquiry call 1800-270-3333 and we shall SMS you the Account Balance details.
Other Toll Free numbers to access Banking services:
· Call 1800-270-3355 to get your Mini statement
· Call 1800-270-3366 to give request for Cheque Book
· Call 1800-270-3377 to give request for Account Statement
Assuring you of our best of services.
Warm Regards,
HDFC Bank Ltd.
HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email
To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm
___________________________________________________________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
Advisory Note : This email message originates from outside HDFC BANK. Please be extra vigilant before you click on a link, open attachments or reply.
Dear Sir
Till date my query is not solved till date my dad has not received his fd maturity cheque and the Malad East is not at all helping him we think that we were fool who had purchased your product, you are saying you are the no. 1 bank but I would say you are the worst bank when it's come to customer service and the staff of branch also helps a person at all my dad is a senior citizen inspite he has visited your branch many times to just know the status of his maturity cheque but they would never help I am too a customer of HDFC bank but really speaking I am not happy at all
My father fd details are mention below and I have also attach a copy for your reference hoping that you will wake soon
Fd No. 50300025052043
Name Umesh Mehta
Dated 12.12.2013
Dued on 12.12.2018
Yet no reply from them
You are worstest bank in the world
And by tomorrow if I don't get status of my fd maturity cheque then I would be taking Very strict action against bank and see to it that you should be panalize for such things
Thanks and Regards
Alok Mehta
9029410843
Sent from Yahoo Mail on Android
On Sun, 16 Dec 2018 at 2:35 PM, HDFC Bank Support
wrote:
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your Account Number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.
Our Customer Service Executive will respond within 2 (Two) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.
IMPORTANT:
Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Alternatively, please log in to Netbanking and submit your request for hotlisting of the card.
Cheque Stop payment: Stop payment request is not processed through email. To make a stop payment request please log in to your NetBanking account and click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page. Stop payment of cheques through NetBanking is free of charge. Alternatively, you could contact your branch to make a Stop Payment request for a cheque.
Unknown Beneficiary Addition/Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately visit nearest HDFC Bank Branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.
Please visit the following URL to access information for the complete address and contact details of our Branches
Retail Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch
Towards enriching our customer experience, our digital bank offering through Netbanking / Mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:
http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing
For Instant Balance inquiry call 1800-270-3333 and we shall SMS you the Account Balance details.
Other Toll Free numbers to access Banking services:
· Call 1800-270-3355 to get your Mini statement
· Call 1800-270-3366 to give request for Cheque Book
· Call 1800-270-3377 to give request for Account Statement
Assuring you of our best of services.
Warm Regards,
HDFC Bank Ltd.
HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email
To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm
___________________________________________________________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
Advisory Note : This email message originates from outside HDFC BANK. Please be extra vigilant before you click on a link, open attachments or reply.
HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email
To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm
___________________________________________________________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
So please cancelled my policy