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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 812

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M
Mohit Kumar Mathur.
from Anta, Rajasthan
Dec 22, 2018
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Address: 301019

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto activating and debited rs. 1399/- from my credit card number ending with 5564 and same has to convert in to emi without my concern on bill received date: 22/12/2018, even till now i haven't generated my credit card pin. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- and generated a new bill.

Name :- mohit kumar mathur
Mobile no. :- [protected]
Credit card number ending :- 5564
HDFC Bank customer support has been notified about the posted complaint.
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    Prajas
    from Bengaluru, Karnataka
    Dec 22, 2018
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    Address: Bangalore, Karnataka

    I have a personal loan with hdfc. I have always made the payment for my loan delayed. My emi is rs. 9697. I have made payments of higher amounts including the additional amount for late fees and interest etc. I had money in my account and suddenly for the first time rs. 236 has been deducted so many times.. More than 5000rs has been deducted. I didn't receive a single message that the bank account has been debited by this amount. On top of all this i now see that some rs. 3164 has been debited again as overdue. My account was clear and i don't understand where this amount is picked up as overdue.
    HDFC Bank customer support has been notified about the posted complaint.
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      Karim Vazir
      from Pune, Maharashtra
      Dec 22, 2018
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 411006
      Website: HDFC Bank

      I had redeemed around 139800 reward points as e-vouchers which were supposed to be sent to me in form of coupons to my email id

      I received a text message from hdfc bank on 19th dec 2018 that the coupons had been sent to my email id on 15th dec, but i have not revived any coupons or mails from hdfc bank,

      Can you please check and let me know or can you please get it resend it to my email id

      Regards,
      Karim vazir
      Jan 30, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 28, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on December 24, 2018, 03:33 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

      -Nadia
      HDFC Bank Customer Assistance
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        4
        4run88
        from Mumbai, Maharashtra
        Dec 21, 2018
        Resolved
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        Resolved

        I have received a message about something customer mandate reference from hdfc bank.

        Sms received on 12/19/18
        Dear customer mandate reference no: hdfc[protected] issued to kotak mahindra bank ltd with value rs. 63364.00 and frequency mnth is received today for processing.

        Sms received on 12/20/18
        Ach debit mandate registered for rs. 63364 /- in a/c no. Xxxxxxxxx08903 for kotak mahindra bank ltd with umrn no. Hdfc[protected].

        Please help!!!
        Jan 22, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 22, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        In case you haven't requested for ECS, kindly visit the nearest HDFC Bank Branch and submit a request for the closure. Alternatively, you may write to us [protected]@hdfcbank.com from your registered email ID for further assistance.

        -Nadia
        HDFC Bank Customer Assistance
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          N
          Nehshi
          from Kolkata, West Bengal
          Dec 21, 2018
          Resolved
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          Resolved

          dedication of nwd decchg charges thrice

          In my account i am being charged for nwd decchg charges and the amount is 29.50 rs thrice on the same date ie 13/12/18.
          Although it is my salary account and no such deduction was informed to me. As per rules there should not be any such deduction for use in other bank atm as i have not exceeding the transaction limit as well

          I am really unhappy with this unprofessional behaviour....
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          B
          Balakrishnan Madhusoothana Perumal
          Dec 21, 2018
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          Address: 629704

          Dear sir,
          Am applied the loan to DCB Bank and i received the amount to my NRE account but that suppose to receive my NRO account. The bank transaction is UTR No.[protected]. So kindly return the amount to DCB Bank original account.

          Regards,
          Balakrishnan Madhu
          HDFC Bank customer support has been notified about the posted complaint.
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            D
            Dattatray Tidke
            from Pachora, Maharashtra
            Dec 21, 2018
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            Address: 422216
            Website: [email protected]

            Dear hdfc bank
            My credit card 3 times undeliverable blue dart curiars bad performance not send blue dart curiars please send my credit card indian post services my credit card last four no 2243
            My address at/post koregaon bhima Anandnagar ghar no 2363 pune nagar hiway taluka shirur dist pune pin code 412216 {mo no [protected]/[protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Anupam Chugh
              from Bhopal, Madhya Pradesh
              Dec 21, 2018
              Resolved
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              Resolved

              Address: 560034

              My cc was due to be shipped today by blue dart.
              No one called or visited.
              They updated the status to consignee not available.
              Please tell me when will blue dart deliver my courier
              All they say on the phone is that you didn't pick the call though in reality no one ever came.

              I called they twice and they assured me that my cc would be delivered today.

              But it hasn't been so.

              I'm not the first person with whom blue dart is doing such tricks.
              Jan 25, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 22, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We observe that your credit card was sent to your mailing address and returned undelivered due to reason, 'Need department name/extension number'. In order to confirm your mailing address and request for re-dispatched of the credit card, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/1NT9aGT

              -Manoj
              HDFC Bank Customer Assistance
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                N
                nithin katra
                from Hyderabad, Telangana
                Dec 21, 2018
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh, 500072

                I had purchased an samsung s9 mobile using hdfc cashback offer on 21/08/2018 from HELLO mobile store.
                The offer stated that within 90 days the cashback will be credited in the bank account but it's already 120 days yet i have not receive the cashback. none of the local hdfc branches are helping me on this. they either say they have no idea about this or keep telling it will get refunded.
                Its sad for a bank like HDFC to treat their customers this way.
                Jan 27, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We note that the cashback of Rs 6000 credited to your card account against the Easy EMI Samsung Mobile Cash Back during August 2018. The relevant credit is reflecting in your December 2018 statement.

                -Zubin
                HDFC Bank Customer Assistance
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                  P
                  Paritosh88
                  from Delhi, Delhi
                  Dec 21, 2018
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                  Dear Sir,
                  In context with the Loan account # 44230811, In November 2017 i failed to pay the EMI on time i got a call from your 3rd party collectors stating and i quote "Sir, aapane payment miss ki hai, aap ek kaam karo next month bhi mat karna aur usake baad bhi mat karna. Hum fir khud nikal leinge". Due to this statement i knowingly bounced this EMI amount throughout my loan tenure with complaints done on the customer care helpline. Now this October which was my last EMI month i cleared all my dues in regards with compleating my loan for the tenure i opted for. There was an outstanding of Rs 8602 on which 50% amount was waived off and the amount of Rs 4301 was paid and the loan completion letter was shared to me stating the same. Sir, it has been almost 2 months following up with your bank officials still no actions has been taken i have shared my concerned at [protected]@hdfcbank.com but haven't received any feedback, tried calling customer care number they gave me the number of Ms Meenal sethi @[protected] still no response.I have been following up with you guys from past 2 months now I would request your prompt assistance on the same and as a feedback would like to acknowledge the fact that your employees are very rude, non responsive towards customers. Awaiting your response at the earliest.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    E
                    ekanshkshetrapa
                    from Gurgaon, Haryana
                    Dec 21, 2018
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                    I received an SMS today around 1:30 pm, which writes as:

                    "Dear Customer Mandate reference no: HDFC[protected] issued to INDIA BULLS HOUSING FINANCE LTD with value Rs. 33500.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch."

                    I had applied for home loan in INDIABULLS but I have been making payments from other account and I am not using my HDFC Bank Account anymore.

                    I would request hdfc bank to immediately stop all processing related to message.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      Sathyendra
                      from Bengaluru, Karnataka
                      Dec 21, 2018
                      Resolved
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                      Resolved

                      Address: 560038

                      I am using hdfc credit card and paying regular due but last month due financial issue i could not pay now for this reason person calling from richmond road branch and harassing me and demanding to pay with huge fine and other charges.
                      Now i want to close the card without paying any extra charges & i dont want pay anything extra

                      My mail id: [protected]@gmail.com
                      Jan 25, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 24, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have noted your concerns on credit card outstanding and the calls received. We request you to contact our Debt Management Officer at[protected] / 67268002 for further assistance in this regard.

                      -Nadia
                      HDFC Bank Customer Assistance
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                        S
                        shubh.pandey
                        from Gorakhpur, Uttar Pradesh
                        Dec 21, 2018
                        Resolved
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                        Resolved

                        Address: Lucknow, Uttar Pradesh, 226004
                        Website: HDFC

                        Dear hdfc team,

                        So many times i have call to you executive for redeem my credit card reward point and 4 times i have send a request by filling a reward redemption form through courier but there is no reply my reward point is expiring check my credit card [protected] there is approx 6000 point are available and rest 4 thousand reward point expire due to your non supportive act..
                        Kindly redeem my points i dont have your hdfc bank a/c
                        Jan 24, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 24, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed our records and observe that we were in receipt of your form for the redemption of reward points. However, we were unable to process your request due to Item not available in the catalog. Hi, With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the following URL https://bit.ly/2wwwruX. We request you to visit the following link to know the redemption process online https://bit.ly/2DeT2mX.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          D
                          from Varanasi, Uttar Pradesh
                          Dec 21, 2018
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226015
                          Website: [email protected]

                          Respected sir, Kindly refer my earlier complaint no.2149267 of above matter. HDFC sent email id- [protected]@india.com on dt.19/11/2018 By Mr.Rahul Tripathi had been sent above email for share mobile number through Gateway / Payzap reimbursement payment and he demand cvv, otp, and atm number and his mobile no.[protected][Fraud man].Afterthat my account no.[protected] dated-19/11/2018 ref.132505 Rs.1999/ and dated-19/11/2018 ref.PF[protected] Rs.19/11/2018 total-Rs.3998/ deducted from my account.Above context kindly help me and action against fraud man.My email is --- dineshsingh.[protected]@gmail.com
                          Jan 27, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          we're sorry that you've had to face the issue. Please provide your registered contact and issue details at http://bit.ly/2aJ9wGW . Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

                          Anay
                          HDFC Bank customer Assistance
                          Dec 26, 2018
                          Updated by [email protected]
                          Sir, As well as above mentioned my registered contact mobile no. 700741l0754 for fruther communication. With sincere regards.
                          Dec 26, 2018
                          Updated by [email protected]
                          Revised mobile no. [protected].
                          Verified Support
                          Dec 27, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          The debit entries in your savings account(s), which shows transaction, have been made using the debit card, CVV & OTP. The said transaction is incumbent on the CVV number, which is essential for operating the card. The said CVV number is privy only to the customer and except the customer, nobody else can access the Card and withdraw funds/transaction without the knowledge of the customer. Further, the said CVV needs to be kept discreetly by the customer without the same being shared with any person or persons as it may result in the Debit Card being misused. The misuse of the Debit Card transaction happens without a possible compromise of PIN / CVV number. Based on the above information provided, the bank will not be able to bear the liability for the disputed transactions. We are however ready to offer our support by providing details of transactions, date, time, locations and all such data that could be useful for any investigation/ natural progression of the case. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Jan 03, 2019
                          Updated by [email protected]
                          Kindly above answer are given by myself in below formate.
                          Jan 22, 2019
                          Updated by [email protected]
                          Kindly above reference dated-27 December, 2018 in complaint no.ID-2149267 dated- 19/11/2018 .Mr.Rahul Tripathi had been sent email as a HDFC employee - [protected]@india.com on dated-19/11/2018 for demand to share my mobile number.Afterthat he has been called from his own mobile no.[protected] to us and share my atm number, cvv, otp etc.for the PAYZAPP/GATEWAY reimbursement/payment .Therefore they debit my account Rs.1999/- in two chance afterthat deducted my account total Rs.3998. And money have been transfered from my account no.[protected] dated-19/11/2018 POS515725*******2018PAYZAPP WALLET L POS DEBIT Ref.no.132505 withdrawal Rs.1999/ in Banglore at PayZapp Wallet Load on dt.19/11/2018 time-14:41:01 Available balance Rs.3581.31 .Secondly atonce fruther payment withdrawal Rs.1999/-dated-19/11/2018 POS517725******2018. ICICIPREP POS DEBIT on card ending 2018 Ref.no.PF[protected] Available balance 1582.30 Time.2.46 PM .Kindly help me for reimbrusement and action against fraud man.
                          Jan 22, 2019
                          Updated by [email protected]
                          My complaint have been not yet resolved.
                          The mandate generated is not valid and I did not issued any mandates.

                          Request you to cancel the mandate.

                          Please check screenshot attached and resolve issue.
                          Kindly refer your response dated-27th December, 2018 in above context complaint id-2149267 dated-19/11/2018.Mr.Rahul Tripathi said by email myself HDFC employee -- [protected]@india.com on dated-19/11/2018 and demanded to share my mobile number .After that he had been called on his own mobile number no.[protected] to us and share my atm number, cvv, otp etc for the PAYZAPP/GATEWAY reimbursement/payment .Therefore they debit my account Rs.1999/in two chance afterthat deducted my account Rs.3998/. Money have been transfered from my account no.[protected] dated-19/11/2018 POS517725*******2018PAYZAPP WALLET L POS DEBIT Ref.no.132505 withdrawal Rs.1999/ in BANGALORE at PayZapp Wallet Load on[protected] :14:41:01 Time-2:41PM Avl.bal.Rs.3581.31 . Secondly atonce fruther payment WITHDRAWAL Rs.1999/dated-19/11/2018 POS517725******2018, ICICIPREP POS DEBIT on card ending 2018 Ref.no.PF[protected] Aval.bal.1582.30 time 2:46 pm. Kindly help me for rembirsement and action against fraud man.
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                            K
                            karaddp
                            from Nashik, Maharashtra
                            Dec 21, 2018
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411038

                            Sir, i having hdfc credit card from last 8 years but from last one year my finance condition is not good, i have lost my job 1 year back then currently i am join my job from last one month but till date i have not get my salary, i am request hdfc recocvery agent i am arrange payment form my friends but till date i am not getting single rupees from friends. But hdfc bank executive harressment to me and my family very bad word using, i am not able to pay payment immediate, i am going to take my life last stage, i am make a sucide with my family member if hdfc continue harressement to me.
                            Jan 26, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 24, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 41467902 for further assistance in this regard.

                            -Anay
                            HDFC Bank Customer Assistance
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                              A
                              Akshay Anchan
                              from Mumbai, Maharashtra
                              Dec 21, 2018
                              Resolved
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                              Resolved

                              Address: Raigarh, Chhattisgarh, 410209

                              I have made payment of 5617 due payment through imps ref no[protected]
                              To ac no-[protected]
                              Which is still not updated it's 10th day after payment has been done your customer care said wait for 7 days. I waited now again 7 days after raising sr it's just not acceptable.
                              They are not ready to give me any option where i can reach and get resolved as i am migrating in couple of days
                              Jan 3, 2019
                              Complaint marked as Resolved 
                              Nice support appreciate Noc was posted to my address.thankyou
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 21, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly note that your payment of Rs. 5617.00 has been credited in your loan account on December 21, 2018.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                Ankur K
                                from Akkarampalle, Andhra Pradesh
                                Dec 21, 2018
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana, 122004

                                Dear sir/madam,

                                I have recently took property insurance[protected] which i recently wish to close but really surprised to see uncooperative attitude of the people who have been handling my request.

                                I have been made visit thrice and more premise in spite making the payment for closure and to top it all. I have been asked to get the noc of the same after 10-15 working days where as the bank is built with superior technology support.

                                I regret taking a facility with your esteemed bank and seek the support of superiors/seniors to kindly get me the noc by 21st december.

                                Else, because of this mental harassment will be forced to take up the matter with banking ombudsman and national housing board.

                                Thanks and regards
                                Ankur kumar (+91 [protected])
                                Jan 22, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 21, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please share your Loan Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Sunilc2cinc
                                  from Hyderabad, Telangana
                                  Dec 20, 2018
                                  Resolved
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                                  Resolved

                                  Address: 500045

                                  I do not have the card number handy right now.

                                  I have already informed the collection executive from hdfc bank that i will pay the amount after 25th dec, today i. E., 20th dec i got call from [protected], i told him i will pay after 25th december, he stated he will send executive now and i need to pay right away, i refused it and told him i can't do it, then he said he will inform my parents, i said its ur wish, then finally he asked is the bank ur dad's property.. I had to scold him but after that he started abusing me and told me that i am a beggar and etc i can't describe what all words he used.

                                  I do have the recordings with me, he threatened me very badly. I want to lodge a complaint against him and file a case as well.

                                  I do not know why do the bank hire such people. If you have the possibility to check my account details please do. I know i have missed many payments, i am in very badly financial situation, but whenever i had money i paid it and couple of months back i had paid 15000 as well, i am only paying interest everytime. I have requested many executives or persons who call me for payment asking if this can be waived but no one bothered all they wanted was payment and there own target to be achieved.
                                  Jan 25, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 21, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share the caller details along with your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Dec 21, 2018
                                  Updated by Sunilc2cinc
                                  Have shared the details via email as requested. My name is Sunil Kumar. You will get email from [protected]@gmail.com
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                                    S
                                    sahilsha
                                    Dec 20, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560103

                                    Dear sir/madam,

                                    My credit card ending with 8807 transaction was failed and reswiped but money got deducted twice.

                                    15/12/2018 brigade platinium bangalore hq 17000.00 dr
                                    15/12/2018 brigade platinium bangalore hq 17000.00 dr

                                    The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.

                                    I even confirmed with the card machine owner, no money transferred to them as well so kindly do the favour.
                                    Jan 25, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 22, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      C
                                      Chandamika
                                      from Shillong, Meghalaya
                                      Dec 20, 2018
                                      Resolved
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                                      Resolved

                                      Respected sir
                                      My name is chandamika das from assam. Dist. Bongaigaon. My hdfc bank branch is in bongaigaon chapaguri road. I sent a letter on 15.11.2018 alongwith closing form to hdfc bank credit card division 8 lattice road thiruvanmiyur chennai to permanently close my credit card. But still the card isnot closed and outstanding bills are coming. Please help me to close my card permanently. I am suffering a lot for this.
                                      Yours sincerely
                                      Chandamika das
                                      Abhayapuri bongaigaon
                                      Jan 25, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 22, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We observe that your credit card was permanently invalidated with effect from 06/10/2018. For further clarifications, please contact our debt management executives at[protected]/40372303 in this regard.

                                      -Nadia
                                      HDFC Bank Customer Support.
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