HDFC Bank Complaints & Reviews

Address: New Delhi, Delhi, 110043

I had purchased an samsung mobile using hdfc debit card ending with 8245 on emis on september 08, 2018.
The offer stated that within 90 days the cashback would be credited to my bank account which is inr 4000/.
However, it has been over 90 days and cashback is not yet received. Also their customer service is one of the worst and pathetic one. They often pick any calls, and if they do, they just disconnect the call after some time.
I think i have been deceived and fooled by them. They are big fraud!!

My loan#: 38951783
Email: jain. [protected]@gmail.com

+1 photos

Jan 12, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 3 working days.

-Zubin
HDFC Bank Customer Assistance

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Website: HDFCBANK.COM

Myself veerabhadrappa km, i am holding the hdfc bank salary account and credit card from past 10 years.
On 16th october 2018, i called hdfc bank customer service and ask for the loan of 2.5 lakh, and it was approved, and he told like,

1) first emi will payable on 6th november 2018.
2) every month emi will be inr 22, 493
3) one time chargs (Processing fee): rs.500

But i have recieved the jumbo loan statement on november 16th and i need to make the payment on december 6th and it was rs.1500 extra and i spoke with customer care executive twice they said like this was interest because of grace period.

My concern:

1) while taking the loan customer support executive told like, you are going to make the first emi on november 6th but i didnt recieve any statement but i kept the amount in my savings account, they didnt deduct.

2) i have recieved the statement now, and they are saying like extra rs.1500 i need to make the payment because of grace period., why should i make the extra payment? This is not my fault.,

Jan 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 12, 2018

Updated by [email protected] Hi Manoj,

I have already sent an email to customerservices.[protected]@hdfcbank.com and grievance.[protected]@hdfcbank.com..

also, I just sent an email to "[protected]@hdfcbank.com"..

My registered email ID: veeru.[protected]@gmail.com

Dec 17, 2018

Updated by [email protected] I have sent an email on Dec 12 th still i didnt recieve any reply from HDFC side..
Is there any response from HDFC?

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Address: New Delhi, Delhi, 110059

Hello team,

My name is anurag bhatia. I purchased two wheeler loan 40882529 from hdfc bank and completed all emi's. But after 7 months i came to know that there are some overdue charges of 15, 000 on me and i have to pay that. As i made my last installment after that i never informed about these charges and no message, call or mail received. I send a mail to hdfc so i came to know abut this yesterday. I checked my cibil score 5 days back and then i came to know that account is still open and it give me a lot of loss, i am trying to maintain my cibil but these guys never informed me about this and at my back my record is going down. I am not ready to pay now this amount because i already get a huge loss of my cibil due to the negligence of hdfc customer care department because no one informed me about this.

Jan 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Zubin
HDFC Bank Customer Assistance.

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Address: Chennai, Tamil Nadu, 600012

Hi,

Kindly stop. Ach debit return charges. And reverse my 590 rs

I already paid some amount for credit card this month why you guys charged 590 rs

Screenshot attached for your reference. Pls help

My customer id 59587314
My account num: [protected]
Ifsc:hdfc0000010
International debit card number:[protected]
Branch: besant nagar
Contact num:[protected]
Alternative contact number [protected]

Jan 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

HDFC Bank Customer Care's response Dear Customer,

Our branch official has made multiple attempts to contact you however could not get through. As a one-time service gesture, we have processed reversal of said charges excluding GST which will be credited to your account in 3 working days.

-Anay
HDFC Bank Customer Assistance

Dec 14, 2018

Updated by velmurugan58 Thank you

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Address: Hyderabad, Andhra Pradesh, 500018

Applied for hdfc fastag on 30th november. No response for 5 days. Called customer care and as per their request submitted all the documents. Since then no response, customer care phone is not connecting and mail is bouncing back even though first mail with attachments was received by them. My application reference number is hfr091344. Please provide justice

Jan 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly write to [protected]@hdfcbank.com mentioning the Fastag reference number, to enable us to assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer, Assistance.

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Address: Jaipur, Rajasthan, 302017

This is in reference with my credit card application 18j[protected]n4. I have received a second email for my application rejection without any reason. I have submitted the same query before 20 days and got reply that just wait for next 6-7 days and now after waiting for 2 weeks i received the same email which says "we cannot approve your credit card request". After waiting for 1.5 month and seeing the status in process. Now you finally came to know that you cannot approve my request. Are you trying check my patience level or what. From last 1 month i'm not able to figure to whom i should call. There is no direct number to call. I need the ans. Within next 2 days and please share the number where i can contact.

Jan 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the below link. https://bit.ly/1GMQt4j

-Zubin
HDFC Bank Customer Assistance

Dec 13, 2018

Updated by Yunus Kayamkhani I know how to track it and I'm doing the same from last 2 weeks. Please share the number where I can contact. I always receive these kind of automated response from your end.

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Hello,

Please deactivate my oneassist membership plan. I don't want this plan anymore. The plan is going to expire on[protected]. Please stop this service. I am not interested. Please don't debit any amount from my credit regarding this plan. Please do the needful to stop this service.

Oneassist membership id - [protected]
Credit card no - xx4028
Name - vignesh r
Amount - 1399

Mobile no - [protected]
Email id - [protected]@gmail.com

Regards,
Vignesh r

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: netbanking.hdfcbank.com

Dear concern person,

An amount of rs 590 was deducted from my account on 11th dec 2018. I received no notification about that neither any clear reason is mentioned in the statement.
It is mentioned as. Ach debit return charges.
Please help me get my money back.

Hdfc account details :
Account number: [protected]
Customer id: 75458958

Transaction details :
Reference number : mir[protected]
Narration :. Ach debit return charges[protected]mir[protected]
Deducted date : 11 dec 2018
Amount : 590

Looking forward for the solution

+1 photos

Jan 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the charge of Rs. 590 levied to your account on December 11, 2018, pertains to ECS debit return done on December 04, 2018 for Rs. 11, 000. In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in the clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account.

-Anay
HDFC Bank Customer Assistance

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Hi,
I have HDFC credit card since october 2017, which was said to be a lifetime free card.This month i saw in my credit card statement a transaction of 500 rupees in addition to rs.90 igst for membership renewal fees. i have already made the payment as last date was approaching.I request the bank to cancel this transaction and refund the amount.I have already spoken to customer care representatives who are just not resolving the issue since a month.
Kindly look into it and resolve the issue.

Regards
Uma S

Jan 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2018

Updated by Uma Shivalli Credit card statement received in November. Made the payment this month

Verified Support

Dec 13, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info, charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Hi,

This is navin gupta, account number [protected], cheque no. 115834, the cheque has been deposited on 7th dec 2018, still i didnt get the amount in my account. When i checked the status of the cheque through sms banking it says cheque invalid.

The money has been debited from depositers account. : (

I can not visit the bank as i have shifted to pune. Please suggest what needs to be done.

Regards,
Navin
+91-[protected]

Jan 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 2 working days.

-Zubin
HDFC Bank Customer Assistance

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Address: Kendrapara, Odisha, 754211

Sir/Madam
I am very disappointed for your service as a banker.I applied for credit card on 27/11/2018 and my application ref no 18K[protected] DD .But after 15 days of my application still it shows your application IN PROCESS.I can not understand whether it approved or not?
Please clear your status so that I recive a clear massage from your side.
Soumik Sarkar

+1 photos

Jan 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process ( 8 to 10 working days). We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the below link. https://bit.ly/1GMQt4j

-Zubin
HDFC Bank Customer Assistance

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Address: 560068

From evening i am trying to book a payment using my hdfc credit card, where its going to otp page and i have tried several times to get otp sms... It was not generating.. I have switched off my phone... And checked sending sms to phone... Everything looks fine... I need a solution, as now it's showing that it's the last attempt.. I fear it might block my credit card due to this service fault of hdfc. Please fix this issue asap

Jan 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411014

Dear sir/mam

I, somnath bhosale, am a credit card holder with your bank since the year 2005. I have used the card and was regularly paying back the bank for quiet some time as the records would show. But recently last 4 month i was hospitalized. So i am unable to pay the bill. My financial condition has been very bad. From last month i was withdraw my advance pf. That will same credit in my hdfc bank account
But hdfc bank has block my account regarding from credit card payment. I have pay the bill more then my credit limit. My credit limit is 50k. And i have pay tho the bank 77k. But still card is not activated. So i humble request to please activate my card. I'll do the payment regularly.

Jan 19, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We have noted your concerns on credit card outstanding and we request you to contact our Debt Management Officer at the below mentioned number to discuss about settlement offer.[protected] / 41467902.

-Zubin
HDFC Bank Customer Assistance

Dec 13, 2018

Updated by sam bhosale why should i discuss with your Management officer about settlement?? as i paid bill 55000 thousand this month. more then my credit limit November 2018 i did also paid 7500/- to your bank. and still current outstanding is 12000/-
is it okay i am ready to pay. total bill i have to pay your bank 77000 thousand. it means 30000 thousand rupee interest i am going pay your bank. i agreed it's my fault i did not pay to the amount time to time. now see the card detail. why are you not activated my card. still that card will be not working. atleast active my card.

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Address: Chennai, Tamil Nadu, 600048

I am using HDFC fastag since Sept 2018(previously i used ICICI in my old car). My dealer said they provide only HDFC. I tried reaching them but the call center wont work most of the time and even if they picks the call they ask to email. I have crossed 2 toll plazas on 13th Nov same day and returned on same day. However they deducted 2 single travel fees instead of 2 way charges(2 way charges in less), this happened in both tolls. I have raised this concern and no response till date. ICICI was soo good compared to HDFC, they did refund while closing my old account.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 13, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Anay
HDFC Bank Customer Assistance

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My credit card payment was on 7 and i made payment on that only through internet banking yet they charged 750 as late payment charges because 8 and 9 were holidays and amount takes 3 working days to credit now that is surely not my problem as payment was made on 7. Now that late payment charges had to be credited back to my account at the earliest.

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HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110011

I was paying by my debit card at a stationary shop in khan market. I was debited twice. I have registered a complaint at khan market new delhi branch. No body picks up or bothers about it. I am planning to move to court. And report to media as well. My account no is - [protected]. It’s been two weeks. It has caused illness and my wife is on death bed. My complaint no is - 1735080

Jan 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the said amount has been reversed in your account XXXX194 on December 11, 2018. We request you to kindly check and confirm the reversal of the said transaction.

-Manoj
HDFC Bank Customer Assistance

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T

tanwarabhay

from New Delhi, Delhi

Dec 11, 2018

Respected Sir/Mam

I had applied for a credit card though HDFC bank, meanwhile you had send it to me also through Blue Dart Couriear, the AWB No. for my card is :- [protected]. It has not been deliverd to me, Kindly look at this issue and help me out.
Thank's...

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S

Siwal AJ

from Gurgaon, Haryana

Dec 11, 2018

Hi!

I have been trying to reach you people since morning. Can somebody call me back on priority.
Haven't received my new debit card and you have blocked my existing card. Pathetic you & your services.

I need money on urgent basis. Who will pay my bills.

Thnx

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Address: Thane, Maharashtra, 401107

Website: www.hdfcsec.com

I had invested in a syndicate bank corporate fd in 2013 (O6-dec 2013) for five years or 1826 days. It had subsequently matured on 06-dec this year. However, it is almost a week since and the money has not yet been credited in my savings bank account that was configured with the hdfc securities account.

I called up the hdfc customer service number and spoke to one punita. She told me that she will call back in some time. However, there was no call from their side. When i called back, i was told (By another person, as a result of hunting by the epabx) that they will be contacting me after two working days.

This has left a sour after taste in me especially when i have been a loyal customer with hdfc bank since the last 15 years and hdfc securities since three years.

Feb 4, 2019

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!!

In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com"
We will be happy to assist you.

Regards
Customer Care
HDFC Securities Ltd

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Address: Mumbai City, Maharashtra, 400050

Website: www.hdfcbank.com

There is always deduction of money from my bank account of hdfc and i dont know the reason i had complained hdfc bank but no response was given by the branch and similar with the customer care number they also didnt respond me
And each and every time there id deduction of 600 or 900 from my account simultaneously

Name saurabh shetty
Acc no [protected]
Ifsc code hdfc0000016

Jan 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: https://bit.ly/2JgzzR7 For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT

-Zubin
HDFC Bank Customer Assistance

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A

alka22

from Mohan, Uttar Pradesh

Dec 11, 2018

I purchased from tanishq ON 05-AUG-2018 through my credit card but still i have not received cashback.

mobile no linked to bank account [protected];

other mobile number [protected]

alka singh

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Address: Ahmedabad, Gujarat

On date of 7/12/2018, time 7.30 pm, ahmedabad atm, i meghna account no:[protected], went to withdraw 7500rs from adc bank atm at thaltej branch after entering all detail and my password i did not got my money, then i again withdraw 7000rs as i have urjent requirment of cash again cash is not received but money debited from my account both the time total money debited is 14500rs, then next day i registered complaint for both the transaction i went to hdfc branch they told me my money will get refunded in 7 days, i also went to adc bank they told hdfc bank will refund but now it's 4 days till i am waiting, i have already locked complaint to hdfc but waiting for refund please
I seriously in need of money please help me. I have to pay my dues

Jan 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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C

c.o.vijay kumar reddy

from Hyderabad, Telangana

Dec 11, 2018

I had redeemed my credit card reward points for shoppers stop gift vouchers but did not receive the same

cash not received and debited from account - Comment #3296072 - Image #0

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V

Vyshnavi Kandala

from Bengaluru, Karnataka

Dec 11, 2018

I have withdrawn 15000/- from HDFC ATM with an HDFC card. I didn't get the money, but my account was debited. It's been a week. The brach people told me to wait for a week and I did. I have also written an email to HDFC. No response yet. The customer service support is worst, no proper response.
I don't even know if my money gets back to me.

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Address: Jaipur, Rajasthan

Website: Www.Hdfc.com

Hi, i m irfaan khan - i had a salary account when i was used to do job, which was opened by company in jaipur (Ajmer road branch) after resigning from that job. I leave mine hdfc bank using for salary purposes, after some month when i checked out my account it showed me -4200 rupees, hdfc didn't call or msg me and without informing me they changed my salary account into saving account and then they continuously send msg for charging non mentainance account and increasing mine account in negative amount

I also call customer care and also visited brance but they misbehaved me

I request you to resolve my problem, now i just wanna to close that account
Plz look into the matter

Name - irfan khan
Cust. Id[protected]
Acc. No. - [protected]

+1 photos

Nov 11, 2020

Complaint marked as Resolved

They reslove my resolved my solution within 7 days.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

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S

socialforchatter test

from Chennai, Tamil Nadu

Dec 11, 2018

Hii,
If i try to add new benificiary through internet banking, i am not getiing otp on my registered mobile number, what i have to do for the solution, otp is the major problem in hdfc bank.
Please contact me on my mobile number: [protected]

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S

soumenc6

from Bhubaneshwar, Odisha

Dec 11, 2018

I had applied for regalia first card . After almost 1 month I received my card and to.my utter disappointment it was moneyback card. How do I replace the same. Moreover at customer care number i wasn't able to speak to any executive. Each tym they refer me a link and ask me to visit hdfc.com.

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C

Chethan B

from Bengaluru, Karnataka

Dec 11, 2018

I have no option in payzapp to update my kyc even though I e-mail to customer care they are not responding kindly solve the problem.

Thanking you

Regards
Basappa
[protected]

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 816

cashback did not receive

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hdfc jumbo loan - unnecessary charges

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closing of two wheeler loan

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ach debit return charges

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no response from hdfc fastag team after payment

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credit card status

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cancellation of one assist membership plan

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deduction without reason and update mir1834258719127

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credit card

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cheque invalid - money debited from submitters account but not deposited to my account

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delay in credit card process

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otp is not generated

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billing and card not activated

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dispute in deducting while crossing tolls

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late payment fees charge

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bank account- money has been debited from my account twice instead of once.

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money not credited in account after corporate fd matured

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deduction of money without any reason

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cash not received and debited from account

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non maintenance balance without informing me

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