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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32920
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HDFC Bank reviews & complaints page 809

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S
Sukhjinder Singh Dhandli
from Ludhiana, Punjab
Dec 26, 2018
Resolved
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Address: Bathinda, Punjab, 151001

I am sukhjinder singh from bathinda, i have a account in hdfc bank sangat mandi bathinda, i have given many complaints to bank that my netbanking is not working last two months, the local branch said that head office start your netbanking a d head office said local branch start your netbanking so plz help me for this thanks sukhjinder singh mob no [protected]
Jan 29, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have checked our records and confirm that your net banking account is Locked. Request you to submit your requirement for a new password at the nearest HDFC Bank Branch. The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM.

-Anay
HDFC Bank Customer Assistance
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    vidit1984
    from Gurgaon, Haryana
    Dec 26, 2018
    Resolved
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    Resolved

    waived off late fee, igst, financial charges

    The manager,
    Hdfc bank card division,
    Po box no. 8654,
    Thiruvanmiyur p. O.
    Chennai – 600041

    Sub-waive off my late fee, financial chareges and igst of month (Statement date14/11/18).

    We would like to inform you that i am utilizing your bank’s credit card for last two years, we are receiving credit card statement on 14th to 15th of every month. Due to some family problems, i...
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    saanu141
    from Delhi, Delhi
    Dec 26, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110058
    Website: Credit card

    We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

    Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

    Reason for decline
    Jan 30, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dec 26, 2018
    Updated by saanu141
    My account is open in HDFC after all verification you Guys decline my card, may i know the Reason .Really my bad luck is that i open my account in your Bank, Really Disgusting service
    Verified Support
    Dec 26, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We can help with that. Please write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Bejoy
    HDFC Bank Customer Assistance.
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      RajdeepSam21
      from Mumbai, Maharashtra
      Dec 26, 2018
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 400058

      I had been charged a huge finance charge on my credit card statement which i was not aware of, as the bank had never sent me the credit card statement by post.
      On enquiry, i was informed that the statement was delivered to a third party and his signature was wrongly taken and my credit card statements were wrongly given to him, i have proof of this as sent by the bank.

      I complained about this to the bank, including giving my confidential information to a third party and also charging me interest without any fault of mine. However, no response has been received in the last two months.

      Kindly look into this at the earliest.

      Thanks and regards
      Rajdeep
      +2 photos
      Jan 30, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 26, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Anay
      HDFC Bank Customer Assistance
      Feb 12, 2019
      Updated by RajdeepSam21
      The above complaint has not been resolved.
      I sent the details to the bank based on their response, after which the bank has not reverted at all.
      HDFC Bank has WRONGLY marked the above complaint as resolved without bothering to call me or reply to my message to them.
      Regards
      Rajdeep
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        J
        jeet@bhi
        from Ambasa, Tripura
        Dec 25, 2018
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        Address: East Khasi Hills, Meghalaya, 793001

        I received a message from hdfc that my bsbd account has been opened and that on 17th Dec the kit has been sent but today is 25th and I still haven't received the kit which was supposed to be delivered in 7 days...I was given a contract number for any assistance but the number provided doesn't work..none of their number works and I'm unable to talk to any of their customer care executive to address my issue.
        HDFC Bank customer support has been notified about the posted complaint.
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          C
          chandu0305
          from Hyderabad, Telangana
          Dec 25, 2018
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          Address: 500025
          Website: consumer complaints

          Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

          I din't expect this irresponsible behaviour from hdfc

          I'm using hdfc credit card since last 10 year card number ending with 4*1. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

          Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
          And hdfc bank also has to recheck this issue with the auto payment modes.

          This is the 2nd year i'm requesting again for the cancellation of this one assist plan. Please kindly take a notice and cancel the plan and repay my amount rs.1399 as soon as possible.

          So request you to please cancel this activation against my credit card, and refund my money also on priority.
          HDFC Bank customer support has been notified about the posted complaint.
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            A
            Anil shastri
            from Gurgaon, Haryana
            Dec 25, 2018
            Resolved
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            Resolved

            Address: 125001

            Dear sir.. i have not a lone frome HDFC bt kisi or ne mere naam or PAN card pr lone liya hai. Jisne lone liya hai uska lone no. 45194071 hai.
            I have a problem with Cibil score.
            Please check and remove my PAN at this lone..
            My name Anil kumar
            Father.. sh Dalip singh
            Pin code.. 125001
            PAN... GOAPK7853B
            MOB. [protected]
            otherwise i complaint consumer court.
            Jan 30, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 27, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Request you write to [protected]@hdfcbank.com mentioning the loan account number, CIBIL control number, and the CIBIL report, to enable us to check and assist you further.

            -Anay
            HDFC Bank Customer Assistance
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              P
              prakash munirathinam
              from Chennai, Tamil Nadu
              Dec 25, 2018
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600066

              Hi sir,

              I had applied for an hdfc credit card and i was eligible in all the criteria. I want to change my current residence address by sending mail & letter send though courier to ur bank. They said that everything is proper. But without any reason they have declined the card.
              Ref nbr: 18l[protected]s1
              Mob no ;[protected]
              Please look into this and get it approved.

              Thanks & regards,
              Prakash m
              Dec 27, 2018
              Complaint marked as Resolved 
              1.prakash.M 2.application date : 17/12/18 3.address: 74, Thirunila ganda nagar, Kattabomman salai, grand line, Chennai-600066. 4.9087978057 & [email protected] 5. Ref no : 18L19664298190S1
              HDFC Bank customer support has been notified about the posted complaint.
              Dec 25, 2018
              Updated by prakash munirathinam
              i was tried many more time calls, maills & courier for application address correction but no responce from ur bank .why declain my credit card application . very poor service by ur end .
              ref no : 18L[protected]S1
              MOB NO : [protected]
              regards
              prakash.m
              Dec 26, 2018
              Updated by prakash munirathinam
              Sir
              Plz Update status why declined my credit card sir

              Regards
              Prakash.m
              Verified Support
              Dec 27, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are unable to trace your application records with the details provided in your post, as informed earlier we request you to provide the following details to the below e-mail id to enable us to do the needful. 1. Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your complete residence address along with city and pin code, 5.16 digit Application Reference Number.6. Mobile number and Email id. You may write to us at: [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Manoj
              HDFC Bank Customer Assistance
              Verified Support
              Jan 02, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

              -Nadia
              HDFC Bank Customer Assistance
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                P
                pavanpatki
                from Pune, Maharashtra
                Dec 25, 2018
                Resolved
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                Resolved

                debit card not received

                Address: Pune, Maharashtra

                Before few weeks I got a call from HDFC customer care and the person said authorized payment is done from my account and need to block my card. and the person blocked my card.
                after that, I went to HDFC bank 2-3 times to get instant card as it is necessity to have a card now days, the branch told me that they have shortage of such cards and they didn't have cards.
                as per Pimpri branch suggestion i went to the my home branch,...
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                A
                amit_salmon
                from Hyderabad, Telangana
                Dec 25, 2018
                Resolved
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                Resolved

                Dear sir,

                My bank account number is [protected]. Yesterday (24th december) at 9 am i tried to withdraw 5k from atm. Money didn't dispense but got deducted from my account. Since then i am trying to contact you but it is almost impossible to reach your call center. This is very humiliating. I must have spent at least 3 hours just to reach you. I can't email you. Phone is not getting picked up. Please help
                Jan 30, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  from Ahmedabad, Gujarat
                  Dec 24, 2018
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                  Myself suraj visited chroma store for purchase of washing machine for discount person they suggested emi of hdfc bank, but due to lethargy of hdfc person mr. Nayan, bodakdev, [protected] me and my family suffered for an hour up to closing of shop today, first time he denied emi without any justification and after some time he again approved loan.
                  So i want justification for the same.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Saudaminib
                    from Ahmedabad, Gujarat
                    Dec 24, 2018
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                    Resolved

                    Hi,

                    I was investing in an lic mutual fund but the payment failed due to incorrect answer of authentication question.
                    However the 75k has been debited from my account even though the page showed transaction failed.

                    The money has been debited even though lic has not received the payment as i have not received any information from lic confirming the receipt of money.

                    Please help reverse the amount as it is a large amount that has been debited from my account.
                    Jan 30, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 26, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                    -Anay
                    HDFC Bank Customer Assistance
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                      Rahul walmiki
                      from Mumbai, Maharashtra
                      Dec 24, 2018
                      Resolved
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                      Address: Mumbai City, Maharashtra, 400012

                      Dear sir,

                      I am a hdfc bank credit card holder. I clear all payment still charging me every month. My credit card number ending with 1128. I am not interested about this service and don't want such kind of relationship any more with this bank. So cancel credit card and reverse all the charges which i paid earlier.
                      Otherwise i'll not paid any amount.

                      Regards,
                      Rahul walmiki
                      Jan 30, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 28, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on December 26, 2018, 12:18 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

                      -Zubin
                      HDFC Bank Customer Assistance
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                        V
                        Vinit Dedhia
                        from Mumbai, Maharashtra
                        Dec 24, 2018
                        Resolved
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                        Resolved

                        hdfc bank hdfc bank mandate for debit - frequency adho

                        Hi team,

                        Today i received below sms from hdfc bank side.

                        Dear customer
                        Mandate reference no: hdfc[protected] issued to national securities clearing corpn ltd with value rs. 500000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                        However, i did not apply/authorise for any kind of transaction with the above named firm.br...
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                        Dr Kuku
                        from Sirsa, Haryana
                        Dec 24, 2018
                        Resolved
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                        Resolved

                        Address: Ambala, Haryana, 133001
                        Website: Payzapp and irctc

                        Tansaction number [protected]
                        Booked train ticket via hdfc payzapp
                        My amount got deducted but no ticket got confirmed. Irctc shows this in failed transaction, refund is also not initiated. My 1110 rupees wasted. Total waste of time and money. I tried calling all the customer care number, none works. Hdfc charges even more amount on calling their toll free numbers nobody connects to any customer care executive.
                        Jan 27, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 26, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We're sorry that you've had to face the issue. Please provide your registered contact and transaction details at http://bit.ly/2aJ9wGW . Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

                        Anay
                        HDFC Bank Customer Assistance
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                          ramesh.d222
                          from New Delhi, Delhi
                          Dec 24, 2018
                          Resolved
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                          Resolved

                          Address: 122001

                          This is to inform everyone in India is not to deal with HDFC bank, if they give you debit card they will charge maintenance charge on expired debit card as well. Managers give wrong information over the call they say that waiver has been initiated but nothing happens Dinesh Arora In Hdfc bank thinks he is CEO of the company he say anything on the call, rude behavior is a common trait of HDFC bank Employees. if you will think to be a customer of HDFC bank you are free but one day you will choose the same forum complaining about the services.
                          Jan 28, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                          -Nadia
                          HDFC Bank Customer Assistance
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                            A
                            Ashwatha Km
                            from Bengaluru, Karnataka
                            Dec 24, 2018
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                            Address: 560067
                            Website: Courier not received

                            I dear sir I am not received my Courier plz resend the same my address is Future retail Ltd (Hypercity) warehouse of#A4 Safal vegetable market Whitefield main road to hoskote way.
                            pin number =560067
                            Phone number =[protected]
                            Way bill no = [protected]
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                              Kailash Khurana
                              from Delhi, Delhi
                              Dec 24, 2018
                              Resolved
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                              Resolved

                              I am very disappointed to say that, i have very bad experience with your credit card. I have make credit card in auto payment from my hdfc netbanking. But when i checked there was late fee charges in every month and gst charges every month. Problems
                              - i never received call from customer care or any message that there is late fee in your credit card, like i get call from american express card
                              - time to connect customer care is very long.
                              - i am having preferred banking, but not seen any use of it as if there is something wrong, preferred banker should contact me.
                              Jan 25, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 24, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Vedlakesar26
                                from Ajmer, Rajasthan
                                Dec 24, 2018
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                                Address: 335001

                                Dear sir,

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/- from my credit card number ending with 0408 without my knowledge on 30/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

                                Name :- ved prakash lakesar
                                Credit card number ending :- *0408
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Ved,

                                Greetings from OneAssist!

                                Apologies for the inconvenience caused. Please be informed, your membership cancellation is in process with vide service request number 3825675. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 1299/- credited in your bank account within 5 to 7 working day.

                                Regards,

                                Devendra,

                                OneAssist, Social Media Team.
                                Main branch Hdfc Bank service not God. Because all custmer Care numer not working. No reply on anything.
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                                  Vijay bob
                                  from Attur, Tamil Nadu
                                  Dec 24, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600092

                                  Dear sir,
                                  This morning on 24t/12/2018 i was trying to apply for malaysia on line visa. I have not completely done before that asked for otp which i have not entered also and the amount also i have not mentioned and amount debated 10.338.48 it's something very fishi. Without entering otp i don't know how the amount got debated. Immediately i called coustmr care and asked they said amount is still pending and will be credited back to my account. Kindly help me on this please. I spoke to your divya my complaint number is [protected]. My credit card number is [protected]. My name is vijay. D
                                  My mobile [protected].
                                  Kindly do the needful
                                  Regards
                                  Vijay
                                  Jan 25, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 24, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We understand that you are not in agreement with the transaction of Rs.10, 337.48 incurred on your credit card dated 24/12/2018. We wish to inform you that, we had received an authorization request for the above-mentioned transaction amount and the same was approved. However, our records indicate that the transaction has not been processed to your credit card account as on date. In absence of the transaction being billed to your card account for 03 days, the authorisation amount blocking the credit limit will be released automatically and the same will be available for your usage. In the event same was billed, we request you to share scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://bit.ly/2FpUNeY

                                  -Zubin
                                  HDFC Bank Customer Assistance
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