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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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S
SanderJoseph
from Thiruvananthapuram, Kerala
Nov 28, 2018
Resolved
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The imps i did for 1500 on 23rd nov 2018 failed because of the processor down issue.
Till date 28th nov 2018, the amount is not credited back.

Rrn reference no :[protected]
User reference no.[protected]
Transaction date 23/11/2018
Transaction status: processor down
When i contacted personal banker i was informed it would credit back in 48 hours.
Jan 4, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
HDFC Bank Customer Care's response
Dear Customer,

We would like to state that the referred transaction has been timed out and will be settled offline. Request you to wait for 3-4 working days for the same to be settled. Incase the beneficiary/beneficiary bank claims non receipt of payment, kindly write to [protected]@hdfcbank.com along with beneficiary bank's written confirmation for non receipt of funds.

-Zubin
HDFC Bank Customer Assistance
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    M
    Madhur Varma
    from Hyderabad, Telangana
    Nov 28, 2018
    Resolved
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    Resolved

    I received the following sms at 0848 hrs today
    "dear customer
    Mandate reference no: hdfc[protected] issued to just dial limited with value of rs 37504.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch"

    I have not issued any mandate and not sure whether this is coming from the bank or the credit card
    Jan 3, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 28, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
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      A
      Ajit Bikkad
      from Morjim, Goa
      Nov 28, 2018
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      Address: Nagpur, Maharashtra

      I have cancelled a order on amazon, i immediately got a msg from hdfc that

      Ur transaction on hdfc bank debit/atm card ending 0438 for rs. 12999.00 has been credited/reversed by amazon[protected] on 09:50:52

      I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that the flipkart has done it's part. Will it ever get reflected in my account?
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
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        Umaretiya Anilkumar rameshbhai
        from Biaora, Madhya Pradesh
        Nov 27, 2018
        Resolved
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        Resolved

        Address: Ahmedabad, Gujarat, 382350
        Website: [email protected]

        Already I submitted addhar number with HDFC credit card customer care and also send hard copy of my addhar but till date my new address not updated by HDFC staff & finally my credit card near expire date and how can payment back if already exting credit card expired & not provide by you new credit card.
        Nov 27, 2018
        Complaint marked as Resolved 
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        HDFC Bank customer support has been notified about the posted complaint.
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          Sidhardhavarma Gokaraju
          from Bengaluru, Karnataka
          Nov 27, 2018
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          Address: Bangalore, Karnataka, 560093
          Website: www.hdfcbank.com/personal/credit_card/cc_track

          My credit card application no [protected]S2 is showing status as dissaproved. Just today I have called and applied once again and they took all my details and said that my card will be dispatched in 15 days. But the status shows disapproved. I need to know the reason for this. I just started my career and have my salary account opened in HDFC only. I don't have any loan or any credit cards before and my salary is 4.5 lakhs per annum.
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          HDFC Bank customer support has been notified about the posted complaint.
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            V
            vinjam4628
            from Hyderabad, Telangana
            Nov 27, 2018
            Resolved
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            Resolved

            Hello sir

            Please send me a copy of the "no objection certificate" for the done on my hdfc bank credit card full amount# [protected].
            I would also request you to please clear my name from cibil as the amount was successfully closed. My details are mentioned below.

            Name: naresh vinjam
            Credit card number : [protected]
            Pan # aujpv3043p
            Jan 4, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 28, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 04 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

            -Anay
            HDFC Bank Customer Assistance
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              S
              Somabho Karmakar
              from Agra, Uttar Pradesh
              Nov 27, 2018
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              Address: North 24 Parganas, West Bengal, 743289

              Dear Sir,
              I am Somabho Karmakar residing at Maslandapur and currently working with TCS. I am away from my home since 5 years and my father and mother not supporting me.i have 3 credit card and three personal loan from your bank and ICICI bank.i am paying my all emi's on time.
              Now problem is that I am married and I have a child now after paying all emi's I have nothing left to spent for home.

              And any how I have to support my family and that was the reason I have taken loans and spent credit card.
              Now everyday I am in serious tension that how I run my family.
              Requesting you please help me in this case.
              Finally I got a solution that please do Balance transfer of my all loan and credit card.
              And set a emi amount of 10-13 thousand which I can pay every month so that I can support my family.
              Due to support my family I have exusted my all credit card limit.
              But one thing I am paying all emi's and minimum due on time

              I am begging you to help me in this scenerio else I have to do suiside and for my family they don't have any one rather than me to support.

              After BT you put your interest but make emi 10-12 thousand and how many years required I will pay that emi.

              Meanwhile am trying to get a better job than TCS and I got a almost confirmation in Infosys, I think it will solve my problem further.

              Please think about my situation.i will send you my all loan and salary details also credit card details in next email.

              Waiting for your support.

              Somabho Karmakar
              PH:[protected]/[protected]
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                sam bhosale
                from Pune, Maharashtra
                Nov 27, 2018
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                Address: Pune, Maharashtra, 411014

                Dear
                Sir/Madam
                I Somnath Bhasale, , am a credit card holder with your bank since the year 2015. I have used the card and was regularly paying back the bank for quiet some time as the records would show. i am also working HDB financial service LTD
                However, I am not getting incentive before last 1 year. i have done payment same as this month 15/11/18. that time i told them 1 of some collection manager. i will do pay the pending balance on couple off this month.
                but now they will be block my account without any information. this is my salary account. and i did already put that request PF office to withdrawal PF and that will be credited same as account. and my financial condition has been very bad my 2 family member depend on me.
                I have been earning just 11000 rupees per month since 2015...sometimes not even that. I have been trying to get myself a better paying since then, in order to be able to pay back the bank.
                i request to you please unblock my account and remove my hold balance.
                I do want to repay all the amounts owed to the bank. However, I am not able to pay anything more than Rs.3000/- per month. I have informed this to various customer care representatives and collection agencies as well.
                HDFC Bank customer support has been notified about the posted complaint.
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                  M
                  Musthaq 001
                  from Mangalore, Karnataka
                  Nov 27, 2018
                  Resolved
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                  Resolved

                  I booked a ticket in book my show app through hdfc bank atm card then i cancelled my ticket due to my personal reason so that book my show app show it is credited to your bank account and from hdfc bank also i have received messege that amount is credited but actually when i check balance it is not credited so please credit my refunded amount.
                  [protected]
                  Jan 2, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We note that the transaction is reversed to your account on November 28, 2018. Please login to your account and verify the same.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    M
                    Malli Sbh
                    from Hyderabad, Telangana
                    Nov 27, 2018
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                    Address: 507001

                    I have done transaction of Rs 10949/- through payzapp for purchase of mobile phone from flipkart 12/10/2018. Due to network issue the transaction was unsucessful and amount was debited. i have not received any order confirmation from fliplkart. i called the flipkart team also for refund but they said that they were not having any information. I called hdfc customer care and sent emails so many times. They have not provided the resolution. Eventhough continuios follow ups have made, the issue is still pending. Kindly provide me the refund
                    The complaint reference number is [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
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                      P
                      Perka Jayasudha
                      from Rayachoti, Andhra Pradesh
                      Nov 27, 2018
                      Resolved
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                      Resolved

                      Good evening!
                      HDFC bank persons deducted amount Rs.3951/- with out my permission from my refund amount Rs.17520/- which I paid towards my loan No.46988280. It is against terms and conditions of your bank itself. How can club different issues at a time. I have already registered my complaint and the number is HYDR[protected] regarding this. They rudely blackmailing me, when they contacted me. I am very much dissatisfied this attitude and misbehaviour of your people. It is against the banking policy of India also.
                      I hope I will get justice.
                      Jan 9, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 29, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that our Bank Official Ms. Sushma Thakur has contacted you on November 27, 2018, and has communicated the Bank's stand. In case of any further clarification or assistance, please feel free to speak to Ms. Sushma Thakur on [protected].

                      -Nadia
                      HDFC Bank Customer Assistance
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                        D
                        Debasis09
                        from Kolkata, West Bengal
                        Nov 27, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700025
                        Website: www.hdfcbank.com

                        I made a UPI transaction of Rs. 25000/- from my HDFC Bank savings A/c ([protected]) Bhowanipore Branch to a ICICI Bank A/c on 25th Oct, 2018. But my A/c debited the same and Creditor A/c not credited. I complained to HDFC many many times (complaint no. HBL[protected] but they doesn't care about that. Creditor Bank says they not liable about that. At this time please help me to get my money.
                        Jan 3, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 29, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          A
                          Ayush1215
                          from Janjgir, Chhattisgarh
                          Nov 27, 2018
                          Resolved
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                          Resolved

                          Address: 495668

                          Visited 5 Nov. 2018 for opening saving account in hdfc branch janjgir CG . your staff fill my form . Take all documents. For opening saving account . Take money 6500 and give me receipt . After staff say that your ATM, Passbook will send by post . No account number will give me . After 23nov 2018 my brother visit to bank and ask for ATM and Passbook staff say that for verification bank was call and you not receive call that why . Form is rejected and account holder came signature in another form . I ask when my parents will visit you gave ATM and Passbook you staff say yes . I will gave you ATM and passbook . Yesterday my father was visited for collect my ATM AND PASSBOOK. Staff say tomorrow you come . Now my father go to the bank staff say the account holder must be come for KYC . After say give my money return . Staff give my money return . My account was not open you staff of janjgir CG make us customers fool . I request to take action for this . I think account will open in 24 hour . My account not open in 22 days .
                          +1 photos
                          Jan 4, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 29, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your account application no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            G
                            GauravR007
                            from Pune, Maharashtra
                            Nov 27, 2018
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411002

                            Hello,

                            I am a hdfc credit card holder. Due to financial crises and i had lost my job due to internal fsmily issues. I had asked bwck for settlement. The amount which they say is really very high. The actual amount and settlement amount diffrence is not more than 5-6k. I really need a minimum amount for the settlement and a tenure so that i can repay them in good tenure months.
                            Dec 28, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 27, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your Card No., complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Nov 27, 2018
                            Updated by GauravR007
                            I have shared many times and even sent to grevience desk. But they just tell me to contact customer care.
                            I transferred 500 money from HDFC bank to Axis Bank through Google Pay on 24th of this month.. My account debited but not other account credited.. please resolve..

                            hdfc credit card settlement - Comment #3283585 - Image #0
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                              K
                              Katwaru
                              from Mumbai, Maharashtra
                              Nov 27, 2018
                              Resolved
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                              Resolved

                              Address: Thane, Maharashtra

                              Sir.I have been applied for personal loan . application no.62467813.dt.03/11/2018.through bank Bazar.document submitted on line.document hard copy collected by hdfc person Mr appa sanker gurav.on 20.11.2018 .and mr.sanjay kumar singh confirmed with me on phone.but till today .no posotive result with your end.my Please do the needful as earliest as possible. Thanks
                              Jan 1, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 29, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              As we are unable to locate details of your application with the information provided, please e-mail us at [protected]@hdfcbank.com and provide us the details requested below to enable us to assist you further. Name of the Applicant (as it appears in your Loan application form), HDFC bank account number ( In case you hold account with HDFC Bank), Your Address, Your contact number(s), Type of Loan (e.g. Personal/Express Loan Plus/Auto ), Amount of Loan, Name of the Direct Selling Associate/Salesperson (if available), Contact Numbers of the DSA/Salesperson (if available), Date on which Loan Application was collected, List of other Documents Collected, Any communication from the DSA. Providing a quick update and satisfactory resolution is a matter of commitment to our Bank. We will revert very quickly once the information is provided in the given format.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dear sir, still no passitive activities in my complaint.as dt[protected].my personal loan application no.62467813 dt[protected] and paper collected on[protected].by appa gurav and veryfied by Sanjay Singh hdfc bank person on same day...I submitted a complaint in this regard on[protected]. But there are no activity in this matter..., ..., .. So I humbly request you to kindly look into the matter as soon as possible. My mobile no [protected]. Emails is. [protected]@gmail.com., ..., Thanking you sir,
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                                D
                                Dinesh Tanna
                                from Akot, Maharashtra
                                Nov 27, 2018
                                Resolved
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                                Resolved

                                Address: Nagpur, Maharashtra, 440002

                                Some dr uploaded my contact without my consent and ur officer by name of sunita is harassing me about it on call
                                Kindly look in to matter
                                She doesn't have courtesy to ask if i m free or not
                                And also lying about trying to call from morning and m not picking phn
                                Also she doesn't has manners
                                Calling dr repeatedly and not asking if i can talk or not
                                Dec 28, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 27, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your complete concern, account no., staff details, the caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance
                                You bank employee named lovepreet Singh from Sri ganganagar had miss used my cheque of my saving accounts and he gave this cheque to the harbans ram and then he used my cheque and deposited the money in angrej Singh's account his account number is [protected] and my saving account number is [protected] and the money amount was 497, 000 .
                                I have no lone from this account but this account show negetive balance.

                                harassing by your employees - Comment #3283625 - Image #0
                                My name is Srikanth purchased an iphone SE 5 months back in apple store Warangal with cash back offer Rs 1000/- still cashback not yet credited the loan account no is [protected] with an EMI 1749 debited from my account. Please solve it ASAP..my email id is [protected]@gmail.com
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                                  Yunus Kayamkhani
                                  from Udaipur, Rajasthan
                                  Nov 27, 2018
                                  Resolved
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                                  Resolved

                                  Address: Jaipur, Rajasthan, 302017

                                  My credit card reference number - 18j[protected]n4 was in process for 2 weeks after all the verification and today i received an email that due to internal policy it has been rejected. I need the ans for this and is there any number i can contact. I have waited so long and no you are saying it has been rejected.

                                  Due to this i was not able to apply for another bank's credit card as some one told me that it usually take 2-3 weeks to deliver the card after in process status and now your card will not be disapproved as the requests has already been processed by the bank.
                                  Jan 1, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 27, 2018
                                  Updated by Yunus Kayamkhani
                                  This is what i received from there end.

                                  Verified Support
                                  Nov 29, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process ( 8 to 10 working days). We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. https://goo.gl/Bj4RJ9

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Dec 01, 2018
                                  Updated by Yunus Kayamkhani
                                  Sure. I will wait for next 7-8 days. Thanks fot the reply.
                                  Dec 07, 2018
                                  Updated by Yunus Kayamkhani
                                  Its has been more then 7 working day's.may i know how much time it is going to take more
                                  More than Rs.6000 has been deducted in the name of AMB.
                                  There was no communication with respect to this deduction whereas I used to get emails for all the other unwanted offers.
                                  If the money cannot be credited back, then what is the procedure to delete my account from HDFC
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                                    Devansh Panchal
                                    from Mumbai, Maharashtra
                                    Nov 27, 2018
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                                    Address: Mumbai City, Maharashtra, 400101
                                    Website: Payzapp

                                    I have paid oyo rooms an amount of 8406 on hdfc payzapp application whose refund was then initiated from their end and even got a confirmation from them about the refund initiation.
                                    I still haven't received any message from payzapp about the same or have any updates.

                                    A similar transaction had happened to my debit card which was successful in a day but the payzapp application has failed to refund this amount. Please solve my issue.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      sushma2018
                                      from Mumbai, Maharashtra
                                      Nov 27, 2018
                                      Resolved
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                                      Resolved

                                      Address: 560075
                                      Website: Eureka forbs

                                      I bought aquacare insurance amc for 3 years for my aquaguard uv water purifier in july 2018 at bangalore from the field personnel of aquaguard and ion exacense pvt ltd, gave the cheque in the name of ion exacense pvt ltd for rs. 8575 on 17th july, which does not seem to be showing in the eureka forbs system, who had visited home, name: govindraju. K ; Under the amc they were supposed to provide service every 6 months under which they are obliged to replace the filter and do maintenance works for the said purifier. However nobody has turned up so far despite one full year elapsing from the contract date. Repeated calls to their 24 hrs help line [protected] has only elicited false promises of service within next 24hrs but in reality nothing has happened. Nobody has turned up to deliver the promised service. It seems like these are fraud people fooling several customers like me. Please let me know as to how to make them deliver on their promises and not cheat us like this.
                                      Nov 27, 2018
                                      Complaint marked as Resolved 
                                      by mistake it captured the wroing company name, hence marked as resolved
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Kanti Parmar
                                        from Delhi, Delhi
                                        Nov 27, 2018
                                        Resolved
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                                        Resolved

                                        Address: Banaskantha, Gujarat, 385001

                                        Sir, one man from hdfc bank coming in my office & provided credit card with assurance no any charge coming in this card and said pl take for achievement of my target. But now in my mail address payment of rs: 1123.68 reminder message received which are we are no any utilized. Unnecessary activities start by hdfc bank.
                                        I want to permanently close my credit card number xxxxxxxxxx6699, my mail id is [protected]@gmail.com
                                        Jan 7, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 28, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        As per our records, your credit card ending 6699 has been issued to you as Life time free card subject to activation of Smartpay in your card account. In view of the same, we note that smartpay has been activated towards M/s. BSNL and bills have been paid from your card account on a monthly basis and your card was converted to a Life time free card and no annual membership fee has been billed to your card account as on date. However, we note that we were not in receipt of any payment towards the smartpay bills paid from your card account. Hence, the bank charges as applicable was levied to your card account. Please visit https://www.hdfcbank.com/assets/pdf/cc_common_MITC.pdf for further clarifications. We request you to clear the card dues as per your November 2018 statement immediately to avoid levy of further charges and invalidation of your card account.

                                        -Zubin
                                        HDFC Bank Customer Assistance
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