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HDFC Bank Complaints & Reviews

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Updated: Apr 15, 2026
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I
indian mistry
from Hyderabad, Telangana
Dec 5, 2018
Resolved
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Address: Hyderabad, Telangana, 500015

I got credit card of hdfc diners club on 2017 but pin is not generated till dec 2018 i had tried all methods like phone, atm etc to generate my pin but no methods working and now i go to credit center they said your card is blocked and u have to pay 4651rs as outstanding amount, i dont know why while my card is free form amc and other charges as told by your executive while he applied
Jan 9, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on November 26 2018. The reference number for this interaction is [protected].

-Zubin
HDFC Bank Customer Assistance
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    R
    Rituranjay Giri
    from Vadodara, Gujarat
    Dec 5, 2018
    Resolved
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    Resolved

    Website: [email protected]

    Dear sir,
    I was taking loan for bike purchase before 3.6 year, and installment has been completed as per payment schedule, but still i am not getting my noc, please help us to get my noc on my mail or address.
    Please help us to get this resolved, do the needful, asap.

    Name-rituranjay giri
    Mobile-[protected], [protected]
    Mp-09 qn-1939
    Regd date-07/07/2015
    Chasis no-me4jc651ff7114155
    Jan 8, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 06, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Anay

    -Anay
    HDFC Bank Customer Assistance
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      M
      MONOJ BHUINA
      from Siliguri, West Bengal
      Dec 5, 2018
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      Actually i was made a transaction of rs. 42990 for an order on flipkart from hdfc payzapp wallet using my sbi debit card on sun, oct 14, 2018 11:27 pm and the transaction id is[protected]lv42gs0 on payza op wallet.
      Unfortunately that order on flipkart was cancelled and they said they started my refund process on oct 23, 2018 and the refund was completed by oct 31, 2018 with the transaction id[protected]lv42gs0 which is same as previous transaction id on payzapp. So i suspect that flipkart has refunded the money to payzapp but the refund neither reflected on my sbi account nor on payzapp. When i call payzaap customer care they said that flipkart directly refunded to my sbi account and so they have nothing to do.
      So i would request you to take necessary action for giving me my hard earned money. Thank you.
      HDFC Bank customer support has been notified about the posted complaint.
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        A
        alam.jul
        from Delhi, Delhi
        Dec 5, 2018
        Resolved
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        Resolved

        Address: Kolkata, West Bengal, 700135

        My name is julfikar alam, my customer id 39846376, i am actually hdfc salary account holder. I had taken personal loan from hdfc bank (Loan number :3978518).

        Due to some urgency i have applied top up refill rs 60000 with my existing loan (No 3978518). I have submitted all the paper document to hdfc loan department team.

        They have misleaded me and provided a to fresh loan (Loan no[protected] instead of top up refill. When i disputed there was no need of fresh loan,. They are saying that you need come to our head office for foreclosed your existing loan. Why they are doing that kind of misleading process with their customer. How i can foreclose my existing loan when i require a top up loan without any charges. Beacuse this is not my fault. They are fault.

        Is this your service for your valuable customer. Could you please look into this and assist me asap.

        Reagards

        Julfikar alam
        Jan 7, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dec 07, 2018
        Updated by alam.jul
        It's not expected from HDFC personal loan department . Still now they are not doing their jobs . They are harassing to me . I am not getting any resolution from their end.Still activate my existing loan .
        Verified Support
        Dec 07, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We understand that our Sales Manager Mr. Nishanth Hariram has contacted you and addressed your query. For further assistance, you may contact him on [protected].

        -Anay
        HDFC Bank Customer Assistance
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          E
          Eugene Ittiara
          from Mumbai, Maharashtra
          Dec 5, 2018
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400705

          I had applied for an hdfc jet privilege platinum credit card through you hdfc sales agent/ third party agency (Mob no. [protected]). I had sent all necessary documents by mail specifying the type of card required. The application form was sent to me for signature after i insisted for the same. However today i received a regalia first credit card (Ending 5827) which is of no use to me. I am a frequent flyer of jet airways and had particularly requested for the jp platinum card. I am appalled by the way the process is handled and even after repeated reminders i was sent the wrong card. The third party agency is a scam, promising something and delivering something else.
          Jan 6, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 05, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

          -Zubin
          HDFC Bank Customer Assistance
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            A
            Ananya Yashasvi
            from Bhusawal, Maharashtra
            Dec 5, 2018
            Resolved
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            Resolved

            Address: Pune, Maharashtra
            Website: www.hdfc.com

            In contest to the complaint reference id-[protected], where a amount of 80, 000 was withdrawn on 4th december, 18 at 12:02am (40, 000 twice) from my account at west delhi, when i was in pune. I immediately got my card blocked. I have lodged the fir and dispute form immediately. I am not getting any follow up though, no emails or message or call. According to rbi rule the matter should be resolved within 3-10 working days, but hdfc is just not reliable or taking any responsibility of giving any kind of follow up to me.
            Jan 7, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 05, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

            -Zubin
            HDFC Bank Customer Assistance
            Dec 06, 2018
            Updated by Ananya Yashasvi
            Hi Zubin,
            I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.
            Hi Zubin,
            I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.
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              P
              Padagalinngam Thiagarajan
              Dec 5, 2018
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              Address: Madurai, Tamil Nadu, 625107

              Submit a complaint
              Cancellation of one assist membership
              I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- date: 29.12.2017 from my credit card number ending with 5571. I am not interested about this service and don't want this membership any more. So cancel the membership before my next renewal date: 28.12.2018

              Oneassist relationship number : 1589790
              Name :- r. T. Padagalinngam
              Membership id: [protected]
              Mobile no. :- [protected]
              Credit card number ending :- 5571
              HDFC Bank customer support has been notified about the posted complaint.
              Hi Padalinngam,

              Please be informed, your membership cancellation is in process vide service request number 3782013. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

              Regards,

              Devendra,

              OneAssist, Social Media Team.
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                S
                Shahfaiyaz16
                from Nandigama, Andhra Pradesh
                Dec 5, 2018
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                My car insurance claim was rejected by the hdfc ergo motor insurance company. On 15th november my car caught fire due to fire crackers and i registered a claim. We have received your request for policy [protected]. Your request number 26324120 has been registered with us. Thank you for calling hdfc ergo. The surveyor came and took pictures at showroom. And i also showed him the cctv footage. Next i met the assistant vice president of hdfc ergo south. He said that he would be get back to me and next day when i called him, he said my claim was rejected due to my negligence.. I was shocked and disappointed. I'm going through lot of mental trauma and huge loss of my hard earned money. Please kindly help me.
                HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                  C
                  Chandan Chakravarty
                  Dec 5, 2018
                  Resolved
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                  Resolved

                  Address: 110091

                  Hi, Some agent called me and offered me one combo policy (Super Income plus Retirement plan) and asked you are going to get about 30% discount if you pay from Credit card.I provided them one cancel cheque and HDFC card copy.Now I got the policy but only for super income, retirement plan not mentioned also the maturity value was different.I visited HDFC life office and also called customer care they denied the agents offer.However I have undergone 5 level verification.I cancelled the policy, then agent threatened me that we will not allow to cancel your policy wait and watch what we can do.Now I am getting rs 30000 deduction request alert from HDFC life from my SBI account.I think from SBI cheque I provided .I written complaint to HDFCLIFE but no body responding.Pls help ASAP.
                  Jan 10, 2019
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 08, 2018
                  HDFC Life Customer Care's response
                  Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
                  HI Team, I already registered a complaint to [protected]@hdfclife.com, no body responding and its 6th day.
                  Can you please share to whom I can escalate and get my cheque and other document back.As mentioned some trying to forcefully deduct from my account. I blocked my account due to security reason.

                  Please help on this.
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                    K
                    kishoreabhinav
                    from Hyderabad, Telangana
                    Dec 4, 2018
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh

                    I made the following transactions on 29th july which should have counted towards the 5% cashback offer with tanishq, but i never received the cashback and it has been more than 4 months now.
                    My first transaction was for rs.1, 00, 000 in my hdfc regalia credit card, and two transactions on my hdfc debit card for rs.80, 000.00 and rs.45, 000.00 respectively. According to the terms and conditions, i should have received 5% cashback for both my credit as well as debit card accounts.
                    Jan 5, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 05, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share below post for CC and transfer to debit card team.. Hi, We request you to write to [protected]@hdfcbank.com along with the offer details, offer link and transaction details to enable us to assist further.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      J
                      Jayamit29
                      from Kolkata, West Bengal
                      Dec 4, 2018
                      Resolved
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                      Resolved

                      I, amit bakshi, had taken personal loan amounting to rs 2, 50, 000/- hdfc bank in the year 2013 for 4 years term with loan account no.24456862. I have cleared all the emi's in the year 2017, but still, i have not received the noc letter. I would request hdfc bank, to send me the noc, for the personal loan, for the above account, immediatly to me at my email id : [protected]@gmail.com
                      Jan 9, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 06, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We like to confirm that NOC has been sent to your mailing address by speed post vide POd No EW[protected]IN on December 06, 2018. You will receive the same within 7 working days from the date of dispatch.

                      -Anay
                      HDFC Bank Customer Assistance
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                        G
                        Gandhra
                        from Kaithal, Haryana
                        Dec 4, 2018
                        Resolved
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                        Resolved

                        Address: Rohtak, Haryana, 124501

                        Sir maine SBI net banking se HDFC credit card bill payment Kiya Tha but mere account se payment ho gyi but HDFC bill pay nahi ho paya hai abhi tak...aisa kyo sir ?
                        Sir kal 7/12/18 Ko last date hai bill ki ..
                        Please tell me.
                        Maine SBI net banking se bill 2/12/18 Ko Kiya Tha jiss mere account se paise cut ho Gye hai Lekin credit card ka bill abhi tak payment nhi ho paya hai.
                        Jan 9, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                        -Anay
                        HDFC Bank Customer Assistance
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                          D
                          Dharminder6
                          from Bengaluru, Karnataka
                          Dec 4, 2018
                          Resolved
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                          Resolved

                          noc request

                          Dear Sir

                          I have get two-wheeler loan HERO HONDA CD DAWN BIKE( AP 13 G 1561 ) in 2003 through centurion bank 94 Minera Complex F, - 416 4th Floor Saronjini Devi Road Secunderabad 500003 branch. Completed the two-wheeler loan, that time they have told me NOC will be send through by courier but till now I have not receive the NOC
                          Agmt No B31136
                          Chassis No 03H27F04527 Engine No, 03H27E, 06136
                          Date of Registration...
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                          T
                          thomas kannumkulampil
                          from Savantvadi, Maharashtra
                          Dec 4, 2018
                          Resolved
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                          Resolved

                          Address: 441404

                          I have applied for internet banking and debit card. My account number is [protected]. The debit card suppose to send by post but i have not received the same. If the bank authorities send by speed post then definitely i will receive it. If they send by by the courier then there is a possibility that then will got deliver it as the courier service in village is very poor.
                          Take step to send the debit card by speed post immediately
                          Jan 9, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 05, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Our branch manager Mr. Jayram Ghaturkar has contacted you and requested you to visit the branch in order to collect the debit card. For further assistance you may contact him on [protected]

                          -Anay
                          HDFC Bank Customer Assistance
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                            K
                            kevin102
                            from Gurgaon, Haryana
                            Dec 4, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110062

                            Hi Sir,
                            I have an HDFC Credit Card (# ending 1309) which I have been using for several years. From the last couple of months I have not been able to pay my dues as I lost my job in September 2018.
                            I request the bank to kindly waive off the loan amount (Principal & Interest) on the credit card as I am in no position to pay back the amount.
                            I request you to please be sympathetic towards my current situation.
                            Hoping to receive a positive response from your end.
                            Thank you
                            Kevin John
                            Jan 8, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 06, 2018
                            HDFC Bank Customer Care's response
                            Dear customer,

                            We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Y
                              Yashpalsinh Rajput
                              from Vadodara, Gujarat
                              Dec 4, 2018
                              Resolved
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                              Resolved

                              Address: Sabarkantha, Gujarat
                              Website: [email protected]

                              Dear sir
                              I apply PERSONAL loan and approval Rs1, 80, 000 message my mobile inbox receive but amount not clear
                              Reference no.62432434
                              Mo=[protected]
                              I re-apply my PERSONAL loan and submit all documents but hdfc bank executive not respons
                              No any query
                              Loan approval date 2 November 2018
                              Rejected date 6 November
                              Re-apply 1 December 2018
                              Jan 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 06, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Your Application has been considered in line with the bank's internal credit policy on unsecured loans and we regret that it will not be possible to approve the case as of now. All loan applications are appraised on basis of certain internal parameters that take into account some of the factors listed below. The weightages applied to each could vary on a case by case basis at the sole discretion of the Bank: Repayment capacity as assessed on basis of financial information/ net-worth, Credit History and market reference check. Statistically determined default rates for applicants' profile (business, area of residence/ work etc.), Bank's infrastructure for collection and follow-up. We request you to accept the position in good faith. At the same time, please be assured that our Bank's decision is not a reflection on your credit standing and stability. We sincerely hope to be able to meet your requirements to a better extent in future and thank you in anticipation of your kind understanding. You may contact your sales manager Mr. Kushal Joshi on [protected] for further assistance

                              -Zubin
                              HDFC Bank Customer Assistance.
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                                K
                                Kanakarja
                                from Bengaluru, Karnataka
                                Dec 4, 2018
                                Resolved
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                                Resolved

                                Address: 560043
                                Website: www.hdfcbank.com

                                Hello,

                                I have applied personal loan, received on 24/07/2018. From the day i raised complaint for breakup details. My sanctioned amount they said 5 lacs. But i received 4, 62, 507.00 only into my account.

                                Further i continuously asking the loan details and give me details about detected from my account.

                                Hence, i didn't asked to close my existing loan but they said it closed. As i mentioned i requested only parallel loan. Its mistake of the bank communication.

                                And moreover, they said 0.99% processing and 10.99% is the agreed interest and detection.

                                Finally i got breakup through my own risk, now i could see the problem where they cheated through bank.
                                I neverever request insurance on my personal loan account, still i could see detected around 5735.

                                I surprised about breakup, my loan account amount stolen around 13500 through the hdfc bank guys professionally.
                                And, my cheque are claimed for loan collection without my knowledge and it was bounced, still i cheated here 701 for bouncing.

                                So, please clear onething, why they charged for
                                Gap interested booking
                                Insurance
                                Processing more than 1%
                                Sanction more than 5 lac.

                                Please respond its big issue.

                                Finally cheating personal loan account number is 58905222 they accounted.

                                Its strange you people. But for me 13500 tragedy.
                                Jan 9, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 04, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                                -Anay
                                HDFC Bank Customer Assistance
                                My name is Nilesh Jaywant. Fraudulent transactions done on my HDFC Credit Card. I am trying customer care no since last half n hour but couldn't able to get anyone. I have blocked the card through NetBanking by stating lost the card but card is in my possession. Request to take necessary action. I will do all the formalities tomorrow morning.
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                                  K
                                  Krish2018
                                  from Hyderabad, Telangana
                                  Dec 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500016
                                  Website: HDFC bank credit card

                                  Hi,

                                  I have done an online tranasaction using my credit card. For some reason, i have return the item and i have received a refund of 7200 and 630 rs from a merchant but the amount is still not credited in to my credit card ending in 6179.
                                  Please find the reference no. 5bed136c11db and let me know when will i get my refund. It is very difficult to talk to a customer service agent from hdfc bank.

                                  Best regards,
                                  Jyothi
                                  Jan 8, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 05, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please write to [protected]@hdfcbank.com with your Card No., registered contact info & the complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                  -Bejoy
                                  HDFC Bank Customer Assistance.
                                  HDFC has stoped crediting the amount in my food card as i have not updated my KYC of food card plus and provided the link for updation which is worst link though which am not able to update my information i just want a proper link for updation of my KYC for food card
                                  Hi this is kharthicraaja from Chennai.. I have taken a two wheeler loan from your bank and properly paying till now.it almost gonna finish so I want the statement of accounts of my two wheeler loan detail.. this is my loan number[protected].. thanks.
                                  Hii,

                                  I am eligible for HDFC personal loan i have applied online for the same in september.

                                  I got mail that it is approved and status is under review from
                                  2 months.

                                  Could you please look in to it.
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                                    A
                                    AjeetSinghSirohi
                                    Dec 4, 2018
                                    Resolved
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                                    Resolved

                                    Hi,
                                    I had hdfc credit card (Ending-4104) which expired on oct 2018. I dropped email to customer care for not interested any renewal. But they renew new card and generating statements. I don't want to continue the card.
                                    Already have another bank credit card.
                                    Now i received hdfc credit renewal message and getting bill statements.

                                    I don't know how the hdfc credit department work. They issued or renewed old card with new one without my permission. I have not taken new card. Means as of now i don't have any hdfc credit card. Please let me know, how to stop receiving this.
                                    Just simply say, i don't want the hdfc credit card.
                                    Jan 6, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 06, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card and registered mobile number to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      Sarda Priyadarshini
                                      from Bengaluru, Karnataka
                                      Dec 6, 2018
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                                      On 20 Nov 2018 i have ordered Mi ear phones in amazon india[protected] and on the same day i cancelled that order and received a mail confirmation from amazon india on the same day with refund reference number[protected] and it is mentioned in the mail that refund will be credited to my account on 28 Nov 2018 but till not i haven't received any refund and am attaching the documents for your reference. Called hdfc customer care multiple times but they are telling amazon india have not initiated the refund and when i call amazon india they are telling that it is pending since hdfc people haven't processed further.
                                      HDFC Bank customer support has been notified about the posted complaint.
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