HDFC Bank Complaints & Reviews

Actually i was made a transaction of rs. 42990 for an order on flipkart from hdfc payzapp wallet using my sbi debit card on sun, oct 14, 2018 11:27 pm and the transaction id is[protected]lv42gs0 on payza op wallet.
Unfortunately that order on flipkart was cancelled and they said they started my refund process on oct 23, 2018 and the refund was completed by oct 31, 2018 with the transaction id[protected]lv42gs0 which is same as previous transaction id on payzapp. So i suspect that flipkart has refunded the money to payzapp but the refund neither reflected on my sbi account nor on payzapp. When i call payzaap customer care they said that flipkart directly refunded to my sbi account and so they have nothing to do.
So i would request you to take necessary action for giving me my hard earned money. Thank you.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700135

My name is julfikar alam, my customer id 39846376, i am actually hdfc salary account holder. I had taken personal loan from hdfc bank (Loan number :3978518).

Due to some urgency i have applied top up refill rs 60000 with my existing loan (No 3978518). I have submitted all the paper document to hdfc loan department team.

They have misleaded me and provided a to fresh loan (Loan no[protected] instead of top up refill. When i disputed there was no need of fresh loan,. They are saying that you need come to our head office for foreclosed your existing loan. Why they are doing that kind of misleading process with their customer. How i can foreclose my existing loan when i require a top up loan without any charges. Beacuse this is not my fault. They are fault.

Is this your service for your valuable customer. Could you please look into this and assist me asap.

Reagards

Julfikar alam

Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by alam.jul It's not expected from HDFC personal loan department . Still now they are not doing their jobs . They are harassing to me . I am not getting any resolution from their end.Still activate my existing loan .

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our Sales Manager Mr. Nishanth Hariram has contacted you and addressed your query. For further assistance, you may contact him on [protected].

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400705

I had applied for an hdfc jet privilege platinum credit card through you hdfc sales agent/ third party agency (Mob no. [protected]). I had sent all necessary documents by mail specifying the type of card required. The application form was sent to me for signature after i insisted for the same. However today i received a regalia first credit card (Ending 5827) which is of no use to me. I am a frequent flyer of jet airways and had particularly requested for the jp platinum card. I am appalled by the way the process is handled and even after repeated reminders i was sent the wrong card. The third party agency is a scam, promising something and delivering something else.

Jan 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Zubin
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

Website: www.hdfc.com

In contest to the complaint reference id-[protected], where a amount of 80, 000 was withdrawn on 4th december, 18 at 12:02am (40, 000 twice) from my account at west delhi, when i was in pune. I immediately got my card blocked. I have lodged the fir and dispute form immediately. I am not getting any follow up though, no emails or message or call. According to rbi rule the matter should be resolved within 3-10 working days, but hdfc is just not reliable or taking any responsibility of giving any kind of follow up to me.

Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by Ananya Yashasvi Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.

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A

Ananya Yashasvi

from Bhusawal, Maharashtra

Dec 6, 2018

Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.

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Address: Madurai, Tamil Nadu, 625107

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- date: 29.12.2017 from my credit card number ending with 5571. I am not interested about this service and don't want this membership any more. So cancel the membership before my next renewal date: 28.12.2018

Oneassist relationship number : 1589790
Name :- r. T. Padagalinngam
Membership id: [protected]
Mobile no. :- [protected]
Credit card number ending :- 5571

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 6, 2018

Hi Padalinngam,

Please be informed, your membership cancellation is in process vide service request number 3782013. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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My car insurance claim was rejected by the hdfc ergo motor insurance company. On 15th november my car caught fire due to fire crackers and i registered a claim. We have received your request for policy [protected]. Your request number 26324120 has been registered with us. Thank you for calling hdfc ergo. The surveyor came and took pictures at showroom. And i also showed him the cctv footage. Next i met the assistant vice president of hdfc ergo south. He said that he would be get back to me and next day when i called him, he said my claim was rejected due to my negligence.. I was shocked and disappointed. I'm going through lot of mental trauma and huge loss of my hard earned money. Please kindly help me.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Address: 110091

Hi, Some agent called me and offered me one combo policy (Super Income plus Retirement plan) and asked you are going to get about 30% discount if you pay from Credit card.I provided them one cancel cheque and HDFC card copy.Now I got the policy but only for super income, retirement plan not mentioned also the maturity value was different.I visited HDFC life office and also called customer care they denied the agents offer.However I have undergone 5 level verification.I cancelled the policy, then agent threatened me that we will not allow to cancel your policy wait and watch what we can do.Now I am getting rs 30000 deduction request alert from HDFC life from my SBI account.I think from SBI cheque I provided .I written complaint to HDFCLIFE but no body responding.Pls help ASAP.

Jan 10, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

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C

Chandan Chakravarty

Dec 9, 2018

HI Team, I already registered a complaint to [protected]@hdfclife.com, no body responding and its 6th day.
Can you please share to whom I can escalate and get my cheque and other document back.As mentioned some trying to forcefully deduct from my account. I blocked my account due to security reason.

Please help on this.

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Address: Hyderabad, Andhra Pradesh

I made the following transactions on 29th july which should have counted towards the 5% cashback offer with tanishq, but i never received the cashback and it has been more than 4 months now.
My first transaction was for rs.1, 00, 000 in my hdfc regalia credit card, and two transactions on my hdfc debit card for rs.80, 000.00 and rs.45, 000.00 respectively. According to the terms and conditions, i should have received 5% cashback for both my credit as well as debit card accounts.

Jan 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share below post for CC and transfer to debit card team.. Hi, We request you to write to [protected]@hdfcbank.com along with the offer details, offer link and transaction details to enable us to assist further.

-Zubin
HDFC Bank Customer Assistance

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I, amit bakshi, had taken personal loan amounting to rs 2, 50, 000/- hdfc bank in the year 2013 for 4 years term with loan account no.24456862. I have cleared all the emi's in the year 2017, but still, i have not received the noc letter. I would request hdfc bank, to send me the noc, for the personal loan, for the above account, immediatly to me at my email id : [protected]@gmail.com

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that NOC has been sent to your mailing address by speed post vide POd No EW[protected]IN on December 06, 2018. You will receive the same within 7 working days from the date of dispatch.

-Anay
HDFC Bank Customer Assistance

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Address: Rohtak, Haryana, 124501

Sir maine SBI net banking se HDFC credit card bill payment Kiya Tha but mere account se payment ho gyi but HDFC bill pay nahi ho paya hai abhi tak...aisa kyo sir ?
Sir kal 7/12/18 Ko last date hai bill ki ..
Please tell me.
Maine SBI net banking se bill 2/12/18 Ko Kiya Tha jiss mere account se paise cut ho Gye hai Lekin credit card ka bill abhi tak payment nhi ho paya hai.

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

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Dear Sir

I have get two-wheeler loan HERO HONDA CD DAWN BIKE( AP 13 G 1561 ) in 2003 through centurion bank 94 Minera Complex F, - 416 4th Floor Saronjini Devi Road Secunderabad 500003 branch. Completed the two-wheeler loan, that time they have told me NOC will be send through by courier but till now I have not receive the NOC
Agmt No B31136
Chassis No 03H27F04527 Engine No, 03H27E, 06136
Date of Registration...

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Address: 441404

I have applied for internet banking and debit card. My account number is [protected]. The debit card suppose to send by post but i have not received the same. If the bank authorities send by speed post then definitely i will receive it. If they send by by the courier then there is a possibility that then will got deliver it as the courier service in village is very poor.
Take step to send the debit card by speed post immediately

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Our branch manager Mr. Jayram Ghaturkar has contacted you and requested you to visit the branch in order to collect the debit card. For further assistance you may contact him on [protected]

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110062

Hi Sir,
I have an HDFC Credit Card (# ending 1309) which I have been using for several years. From the last couple of months I have not been able to pay my dues as I lost my job in September 2018.
I request the bank to kindly waive off the loan amount (Principal & Interest) on the credit card as I am in no position to pay back the amount.
I request you to please be sympathetic towards my current situation.
Hoping to receive a positive response from your end.
Thank you
Kevin John

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: Sabarkantha, Gujarat

Website: [email protected]

Dear sir
I apply PERSONAL loan and approval Rs1, 80, 000 message my mobile inbox receive but amount not clear
Reference no.62432434
Mo=[protected]
I re-apply my PERSONAL loan and submit all documents but hdfc bank executive not respons
No any query
Loan approval date 2 November 2018
Rejected date 6 November
Re-apply 1 December 2018

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Your Application has been considered in line with the bank's internal credit policy on unsecured loans and we regret that it will not be possible to approve the case as of now. All loan applications are appraised on basis of certain internal parameters that take into account some of the factors listed below. The weightages applied to each could vary on a case by case basis at the sole discretion of the Bank: Repayment capacity as assessed on basis of financial information/ net-worth, Credit History and market reference check. Statistically determined default rates for applicants' profile (business, area of residence/ work etc.), Bank's infrastructure for collection and follow-up. We request you to accept the position in good faith. At the same time, please be assured that our Bank's decision is not a reflection on your credit standing and stability. We sincerely hope to be able to meet your requirements to a better extent in future and thank you in anticipation of your kind understanding. You may contact your sales manager Mr. Kushal Joshi on [protected] for further assistance

-Zubin
HDFC Bank Customer Assistance.

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Address: 560043

Website: www.hdfcbank.com

Hello,

I have applied personal loan, received on 24/07/2018. From the day i raised complaint for breakup details. My sanctioned amount they said 5 lacs. But i received 4, 62, 507.00 only into my account.

Further i continuously asking the loan details and give me details about detected from my account.

Hence, i didn't asked to close my existing loan but they said it closed. As i mentioned i requested only parallel loan. Its mistake of the bank communication.

And moreover, they said 0.99% processing and 10.99% is the agreed interest and detection.

Finally i got breakup through my own risk, now i could see the problem where they cheated through bank.
I neverever request insurance on my personal loan account, still i could see detected around 5735.

I surprised about breakup, my loan account amount stolen around 13500 through the hdfc bank guys professionally.
And, my cheque are claimed for loan collection without my knowledge and it was bounced, still i cheated here 701 for bouncing.

So, please clear onething, why they charged for
Gap interested booking
Insurance
Processing more than 1%
Sanction more than 5 lac.

Please respond its big issue.

Finally cheating personal loan account number is 58905222 they accounted.

Its strange you people. But for me 13500 tragedy.

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Anay
HDFC Bank Customer Assistance

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N

Nilesh Jaywant

from Mumbai, Maharashtra

Dec 4, 2018

My name is Nilesh Jaywant. Fraudulent transactions done on my HDFC Credit Card. I am trying customer care no since last half n hour but couldn't able to get anyone. I have blocked the card through NetBanking by stating lost the card but card is in my possession. Request to take necessary action. I will do all the formalities tomorrow morning.

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Address: Hyderabad, Andhra Pradesh, 500016

Website: HDFC bank credit card

Hi,

I have done an online tranasaction using my credit card. For some reason, i have return the item and i have received a refund of 7200 and 630 rs from a merchant but the amount is still not credited in to my credit card ending in 6179.
Please find the reference no. 5bed136c11db and let me know when will i get my refund. It is very difficult to talk to a customer service agent from hdfc bank.

Best regards,
Jyothi

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with your Card No., registered contact info & the complete issue. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.

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M

madhuri9

from Chennai, Tamil Nadu

Dec 4, 2018

HDFC has stoped crediting the amount in my food card as i have not updated my KYC of food card plus and provided the link for updation which is worst link though which am not able to update my information i just want a proper link for updation of my KYC for food card

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K

Kharthic17

from Chennai, Tamil Nadu

Dec 4, 2018

Hi this is kharthicraaja from Chennai.. I have taken a two wheeler loan from your bank and properly paying till now.it almost gonna finish so I want the statement of accounts of my two wheeler loan detail.. this is my loan number[protected].. thanks.

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L

Leelavms Leela

from Bengaluru, Karnataka

Dec 4, 2018

Hii,

I am eligible for HDFC personal loan i have applied online for the same in september.

I got mail that it is approved and status is under review from
2 months.

Could you please look in to it.

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Hi,
I had hdfc credit card (Ending-4104) which expired on oct 2018. I dropped email to customer care for not interested any renewal. But they renew new card and generating statements. I don't want to continue the card.
Already have another bank credit card.
Now i received hdfc credit renewal message and getting bill statements.

I don't know how the hdfc credit department work. They issued or renewed old card with new one without my permission. I have not taken new card. Means as of now i don't have any hdfc credit card. Please let me know, how to stop receiving this.
Just simply say, i don't want the hdfc credit card.

Jan 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card and registered mobile number to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance

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On 20 Nov 2018 i have ordered Mi ear phones in amazon india[protected] and on the same day i cancelled that order and received a mail confirmation from amazon india on the same day with refund reference number[protected] and it is mentioned in the mail that refund will be credited to my account on 28 Nov 2018 but till not i haven't received any refund and am attaching the documents for your reference. Called hdfc customer care multiple times but they are telling amazon india have not initiated the refund and when i call amazon india they are telling that it is pending since hdfc people haven't processed further.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560058

Hdfc bank has sent me a courier having waybill no :[protected] through blue dart courier service, and shipment address is different as my first company address is there, now i want to collect it in different address avery dennison india pvt. Ltd., #6b, 1st main rd, phase - i, kiadb layout, peenya industrial area, bangalore | 560058, india.| ph: +[protected]

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly note that for security reason all deliverables are sent on registered communication address onlye. You can get your latest address updated with us and write to us at [protected]@hdfcbank.com for redirection of card post updation. Address updation through Netbanking : Please follow the below steps to update the address through Netbanking: Log in to your NetBanking account Click on “Update contact details” on top of the page Click on “Update address” Click “Update” tab. You will be redirected to upload the self-attested scanned copy of document. Update your address under "Address details" Select the document type that you wish to upload from the drop down menu under "Address proof" Click "+" and select the document Click "upload" Type the code shown in the box Select "I/we confirm that we have read the Terms & conditions and that all details provided on the form are true & correct" Click on "Submit" Following are the documents that you can upload as Address Proof during the above procedure: 1) Passport 2) Driver License 3) Voter's Card 4) Aadhar Card 5) Central or State Government issued ID Card. If the request / document is in order, the address would be updated in 2 working days. Alternatively, You can submit an application for change in address duly signed, at the branch. Please mention your Customer Identification Number in the request. If your account is a joint account and if the joint applicant wishes to change the address, please fill a separate form for his / her address change. We regret that we are unable to process the address change request through PhoneBanking, e-mail, scanned, or faxed copy. The form for the address change needs to be submitted together with a documentary proof of address (please carry your original documents with you). The document needs to be self attested by yourself. Please refer the below link for the combined address form https://bit.ly/1WEkvSN. You can also refer to the Documents accepted as proof of mailing address in the below link https://bit.ly/2ITo7uz. If you send the address change request / letter through courier, post or a bearer, it needs to be necessarily accompanied by self attested copy of any one of the acceptable documents for establishing proof of address for the applicant whose address needs to be changed. Your mailing address will be updated within 7 working days, once the application with any of the supporting documents is received and found to be in order. The change in address will also be confirmed through a SMS in the registered mobile number. You may also confirm the change in address by logging into Netbanking through "My Contact Details". If you have availed of other products offered by the Bank viz. Loans, Credit Card, Depository Services, Securities Trading Account etc., kindly approach the branch for assistance in getting the address changed in those systems as well. Please visit the following link for address of our branches and ATMs https://bit.ly/2Hqff0y

-Zubin
HDFC Bank Customer Assistance

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B

Bhupen borah

from Duliagaon, Assam

Dec 4, 2018

I request to send my credit cards statement/bill but not respond from your bankar.. if your problem send the details monthly ..then I will closed the card.

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V

Vickie Cool

from Rewari, Haryana

Dec 4, 2018

When i fill online form so Bank debited RS. 1800 from my account but Transcition is not done. So olz refund my money.

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Address: Hyderabad, Andhra Pradesh

I paid my hdfc credit card bill amount of rupees 30, 592. On june 1st 2018 around 9 pm. But i got a mail next day saying that my autopay was initiated and due to non - availability of sufficient funds a payment return fee will be levied to your card account, if applicable. Then i called the hdfc credit card customer care service to complaint about the same. I was not informed of autopay being turned on. But an amount of rs 611 was rolled out on my credit card under unbilled transactions along with the statement balance that i’ve paid. Why should i pay the return fee as i already cleared the payment in my card. And why is the statement balance still showing under unbilled transactions. This is unfair and not acceptable. I’ve been getting mails from the bank asking me to pay the bill when i’ve already paid it in the first place. Please resolve the issue asap.

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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L

Leelavms Leela

from Bengaluru, Karnataka

Dec 4, 2018

Hi,

I have lost my HDFC food card with balance 2524rs.

Please let me know how to know apply new card and how to transfer old

food card money to new card.

Card number : [protected]

Thanks,
Leela

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J

Jasleen807

from Noida, Uttar Pradesh

Dec 4, 2018

I have applied for credit card. I did all the verifications. I got a message after many days that my credit card processing has been completed.
Today I saw the status of credit card so it was showing
Status : DISAPPROVED
Application Reference No. : 18J[protected]O2

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 825

hdfc payzapp wallet does not refunding my money of rs. 42990.

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misleading during my top up refill with my existing personal loan (3978518)

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received wrong credit card

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inappropriate withdrawal of money from my atm card at some other location

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hdfc credit card cancellation of one assist membership

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claim rejected by the hdfc ergo motor insurance

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getting forcefully amount deduction from hdfc life name

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missing cashback

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non issuance of noc of personal loan.

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bill payment

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noc request

not received the debit card

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waiver of credit card outstanding bill

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personal loan approval rejected

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personal loan issue

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refund is not credited into my account

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credit card renew by bank without consulting me

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refund not processed

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hdfc bank has sent me a courier having waybill no :35697457320

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credit card payment

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