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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026

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HDFC Bank reviews & complaints page 825

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Address: Mumbai City, Maharashtra, 400064

I have hdfc ergo car insurance, policy no.[protected]. I have claimed for my first claim ofcar damages done on 04/12/2018 with hdfc ergo. But the insurance surveyor says he needs to contact my lawyer years insurance company bharti axa for clearing the approval. My car is just 1.5 years old & i have explained the damage was done on 4th december itself, for which the surveyor is not agreeing. But this was not the case with last company bharti axa. With bharti axa only process was slow but claims were approved instantly. I feel hdfc ergo just doesn't want to approve the insurance claim. This is bad for customers of hdfc ergo. Would next time surely go back to my previous insurance company.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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N

nadeemsheikb45

from Kanpur, Uttar Pradesh

Dec 13, 2018

Dear sir
Meri gaadi no uk16d 3333 ka accident hua h
Lekin survivor mjhe bewakoof bna rha h

@

@jotiba@

from Vasai-Virar, Maharashtra

Jan 11, 2019

Dear sir/Madam,
Please resolve the complaint no. 27766388
Policy no.: [protected] (policy discontinued)
Amount was dedicated
Complaint raise date
:06/01/2019

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Address: Bangalore, Karnataka, 560038

Website: PHONE BANKING SERVICE

I have tried calling phone banking several times today. Every time the voice mail keeps repeating options of different category of our complaint. As soon as the options "to speak to our customer support" i. E. Option 9 is opted, either the line goes dead or the voice message says "you have crossed the limited time, please try later" and the line goes dead. No time is given to enter the credit card, customer id, pin no etc.,

This is not the first time i have faced this issue. Each time i need a doubt to be cleared, i have to dial hdfc phone banking more than 7 times. To add to the poor service, the category of complaint options too changes.

Net banking is absolutely good, but phone banking service is a big zero.

Please keep the options few and remember by speaking with your customer support, our queries can be sorted faster, saving our time and yours.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No. with the date/time of the call, the number you called with the STD code, purpose of calling & your registered contact number on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400060

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0653 without my concern on date:1st dec 2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : [protected]
Name :- ulka umesh dhuri
Mobile no. :- [protected]
Credit card number ending :- 0653

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 7, 2018

Dear Ulka,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3785707. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 560097

On 20th nov i made pre-close my load account, bank person told that you get a message after closing loan account. But till date 05th dec, no information. I have called to customer care and they told on 29th loan account is closed.
But after closing loan account, amount is been is deducted without any information.
Fraud done by hdfc bank.
Without my permission they misuse my account.

Dec 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by kiranss_1906 Loan Account no: 43169765

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Presentation of EMIs cannot be discontinued at short notice. The processing of repayment instructions starts up to 20 working days in advance of the date of the presentation, after which it is extremely difficult to carry out any alterations. However, it is not possible for the Bank to assume any liability for any costs, damages etc. as instructed in the foreclosure statement. In the event of the encashment of the above EMI / Debit, we would refund the said amount to the above address by banker cheque within 15 days of the payment of your loan. If you do not receive a refund after the above mentioned period, please write to us at [protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by kiranss_1906 Without informing Bank has deducted amount from my account. i dont wont cheque, amount has to be credit to my account directly.
i ll not accept for ur mistakes.
credit the amount to my account only.

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I have a hdfc food card with card number [protected]. This card is damaged, so i get a new hdfc food card. My new food card number is [protected]. I want to transfer my old card amount to new one. I already sent mail regarding same to foodcardsupport. [protected]@hdfcbank.com too many times, but not getting any response. Please help me in this.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by ronakpatel1221 My email id is - [protected]@gmail.com

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

Your request has been processed and balance has been transferred to the new card.

-Anay
HDFC Bank Customer Assistance

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Address: 122001

I am a hdfc bank customer. Amb charges are debiting from my account without my notice.in this month – dec 2018, 2 times amb charges are debited. I got messages as amb chrg incl gst for nov2018 deducted and amb chrg incl gst for nov2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. And please note i have maintained the good balance in account. Still if they deduct amount every...

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Address: 680684

My new atm card is dispatched from chennai branch but i have transferred to kerala and my account is attached to hdfc irinjalakuda branch in thrissur, kerala. Currently i m out of india for a project and will be back after december 16th only.

Please do the needful for me to pick up the new atm card from irinjalakuda branch once i reach there after 17th december. I am not a new customer and my account transactions can be verified.

Incase of not possible or cancellation of my card, i will have to close the account with hdfc as there are many banks in the same location.
My email id - [protected]@gmail.com

Jan 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana, 500015

I got credit card of hdfc diners club on 2017 but pin is not generated till dec 2018 i had tried all methods like phone, atm etc to generate my pin but no methods working and now i go to credit center they said your card is blocked and u have to pay 4651rs as outstanding amount, i dont know why while my card is free form amc and other charges as told by your executive while he applied

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on November 26 2018. The reference number for this interaction is [protected].

-Zubin
HDFC Bank Customer Assistance

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Website: [email protected]

Dear sir,
I was taking loan for bike purchase before 3.6 year, and installment has been completed as per payment schedule, but still i am not getting my noc, please help us to get my noc on my mail or address.
Please help us to get this resolved, do the needful, asap.

Name-rituranjay giri
Mobile-[protected], [protected]
Mp-09 qn-1939
Regd date-07/07/2015
Chasis no-me4jc651ff7114155

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days. -Anay

-Anay
HDFC Bank Customer Assistance

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Actually i was made a transaction of rs. 42990 for an order on flipkart from hdfc payzapp wallet using my sbi debit card on sun, oct 14, 2018 11:27 pm and the transaction id is[protected]lv42gs0 on payza op wallet.
Unfortunately that order on flipkart was cancelled and they said they started my refund process on oct 23, 2018 and the refund was completed by oct 31, 2018 with the transaction id[protected]lv42gs0 which is same as previous transaction id on payzapp. So i suspect that flipkart has refunded the money to payzapp but the refund neither reflected on my sbi account nor on payzapp. When i call payzaap customer care they said that flipkart directly refunded to my sbi account and so they have nothing to do.
So i would request you to take necessary action for giving me my hard earned money. Thank you.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700135

My name is julfikar alam, my customer id 39846376, i am actually hdfc salary account holder. I had taken personal loan from hdfc bank (Loan number :3978518).

Due to some urgency i have applied top up refill rs 60000 with my existing loan (No 3978518). I have submitted all the paper document to hdfc loan department team.

They have misleaded me and provided a to fresh loan (Loan no[protected] instead of top up refill. When i disputed there was no need of fresh loan,. They are saying that you need come to our head office for foreclosed your existing loan. Why they are doing that kind of misleading process with their customer. How i can foreclose my existing loan when i require a top up loan without any charges. Beacuse this is not my fault. They are fault.

Is this your service for your valuable customer. Could you please look into this and assist me asap.

Reagards

Julfikar alam

Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by alam.jul It's not expected from HDFC personal loan department . Still now they are not doing their jobs . They are harassing to me . I am not getting any resolution from their end.Still activate my existing loan .

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our Sales Manager Mr. Nishanth Hariram has contacted you and addressed your query. For further assistance, you may contact him on [protected].

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400705

I had applied for an hdfc jet privilege platinum credit card through you hdfc sales agent/ third party agency (Mob no. [protected]). I had sent all necessary documents by mail specifying the type of card required. The application form was sent to me for signature after i insisted for the same. However today i received a regalia first credit card (Ending 5827) which is of no use to me. I am a frequent flyer of jet airways and had particularly requested for the jp platinum card. I am appalled by the way the process is handled and even after repeated reminders i was sent the wrong card. The third party agency is a scam, promising something and delivering something else.

Jan 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Zubin
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra

Website: www.hdfc.com

In contest to the complaint reference id-[protected], where a amount of 80, 000 was withdrawn on 4th december, 18 at 12:02am (40, 000 twice) from my account at west delhi, when i was in pune. I immediately got my card blocked. I have lodged the fir and dispute form immediately. I am not getting any follow up though, no emails or message or call. According to rbi rule the matter should be resolved within 3-10 working days, but hdfc is just not reliable or taking any responsibility of giving any kind of follow up to me.

Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by Ananya Yashasvi Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.

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A

Ananya Yashasvi

from Bhusawal, Maharashtra

Dec 6, 2018

Hi Zubin,
I have dropped the mail on the above said email id, as well I have dropped many mails on grievances.[protected]@hdfc.com, but have not heard back from any of the representative of HDFC nor on call neither thorough mail. I don't know what is going on, or how far the investigation has proceeded.

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Address: Madurai, Tamil Nadu, 625107

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- date: 29.12.2017 from my credit card number ending with 5571. I am not interested about this service and don't want this membership any more. So cancel the membership before my next renewal date: 28.12.2018

Oneassist relationship number : 1589790
Name :- r. T. Padagalinngam
Membership id: [protected]
Mobile no. :- [protected]
Credit card number ending :- 5571

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 6, 2018

Hi Padalinngam,

Please be informed, your membership cancellation is in process vide service request number 3782013. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. However, we ensure no renewal would be done for the policy.

Regards,

Devendra,

OneAssist, Social Media Team.

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My car insurance claim was rejected by the hdfc ergo motor insurance company. On 15th november my car caught fire due to fire crackers and i registered a claim. We have received your request for policy [protected]. Your request number 26324120 has been registered with us. Thank you for calling hdfc ergo. The surveyor came and took pictures at showroom. And i also showed him the cctv footage. Next i met the assistant vice president of hdfc ergo south. He said that he would be get back to me and next day when i called him, he said my claim was rejected due to my negligence.. I was shocked and disappointed. I'm going through lot of mental trauma and huge loss of my hard earned money. Please kindly help me.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Address: 110091

Hi, Some agent called me and offered me one combo policy (Super Income plus Retirement plan) and asked you are going to get about 30% discount if you pay from Credit card.I provided them one cancel cheque and HDFC card copy.Now I got the policy but only for super income, retirement plan not mentioned also the maturity value was different.I visited HDFC life office and also called customer care they denied the agents offer.However I have undergone 5 level verification.I cancelled the policy, then agent threatened me that we will not allow to cancel your policy wait and watch what we can do.Now I am getting rs 30000 deduction request alert from HDFC life from my SBI account.I think from SBI cheque I provided .I written complaint to HDFCLIFE but no body responding.Pls help ASAP.

Jan 10, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

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C

Chandan Chakravarty

Dec 9, 2018

HI Team, I already registered a complaint to [protected]@hdfclife.com, no body responding and its 6th day.
Can you please share to whom I can escalate and get my cheque and other document back.As mentioned some trying to forcefully deduct from my account. I blocked my account due to security reason.

Please help on this.

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Address: Hyderabad, Andhra Pradesh

I made the following transactions on 29th july which should have counted towards the 5% cashback offer with tanishq, but i never received the cashback and it has been more than 4 months now.
My first transaction was for rs.1, 00, 000 in my hdfc regalia credit card, and two transactions on my hdfc debit card for rs.80, 000.00 and rs.45, 000.00 respectively. According to the terms and conditions, i should have received 5% cashback for both my credit as well as debit card accounts.

Jan 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share below post for CC and transfer to debit card team.. Hi, We request you to write to [protected]@hdfcbank.com along with the offer details, offer link and transaction details to enable us to assist further.

-Zubin
HDFC Bank Customer Assistance

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I, amit bakshi, had taken personal loan amounting to rs 2, 50, 000/- hdfc bank in the year 2013 for 4 years term with loan account no.24456862. I have cleared all the emi's in the year 2017, but still, i have not received the noc letter. I would request hdfc bank, to send me the noc, for the personal loan, for the above account, immediatly to me at my email id : [protected]@gmail.com

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that NOC has been sent to your mailing address by speed post vide POd No EW[protected]IN on December 06, 2018. You will receive the same within 7 working days from the date of dispatch.

-Anay
HDFC Bank Customer Assistance

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Address: Rohtak, Haryana, 124501

Sir maine SBI net banking se HDFC credit card bill payment Kiya Tha but mere account se payment ho gyi but HDFC bill pay nahi ho paya hai abhi tak...aisa kyo sir ?
Sir kal 7/12/18 Ko last date hai bill ki ..
Please tell me.
Maine SBI net banking se bill 2/12/18 Ko Kiya Tha jiss mere account se paise cut ho Gye hai Lekin credit card ka bill abhi tak payment nhi ho paya hai.

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

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Dear Sir

I have get two-wheeler loan HERO HONDA CD DAWN BIKE( AP 13 G 1561 ) in 2003 through centurion bank 94 Minera Complex F, - 416 4th Floor Saronjini Devi Road Secunderabad 500003 branch. Completed the two-wheeler loan, that time they have told me NOC will be send through by courier but till now I have not receive the NOC
Agmt No B31136
Chassis No 03H27F04527 Engine No, 03H27E, 06136
Date of Registration...

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