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HDFC Bank Complaints & Reviews

2.9

Updated: Feb 20, 2026

Complaints 32944

Resolved

18420

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14524

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Website: hdfcbak.com

My customer id is 15009. A request for free atm card has been given to the chembur ca road branch on 16th nov 2018. So far nothing has happened. Any bak in the country issues such card within 3-5 days but this bank has been sleeping over it. No feed back or response on the same. The bank service is poor in the recent past and is carried over by brand name with gods blessing. Copy of acknowledgement from the bank attached.

Dec 5, 2018

Complaint marked as Resolved

The bank talked to me informing no free card is available as originally suggested by the Bank at time of application request. Hence not going for the ATM Card. I thank the consumer form for getting a resolution.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our branch official Ms. Mary Biju has contacted you and addressed your query. Do let us know in case of any pending issue.

-Zubin
HDFC Bank Customer Assistance

Dec 04, 2018

Updated by ram1946 yes i received a call. Thanks for the consumer support

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G

gyanjoshi

from Korba, Chhattisgarh

Dec 3, 2018

I am a 24 year old student i want to open an account (basic saving a/c) but hdfc bank(ahmednagar-pipeline branch) not open my account.please help me.

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Hi team, today (02nd dec 2018) about 02:25 pm i have called to hdfc credit card customer care help line [protected] and that call was received by bikram nayak.
I have few queries to know about my emi balance and teneority, however he was denied to giving my such information rather than he routed me to check via obline banking. As i was already told him that i am that much of flexible with ney banking.
Please audit that call recording and request you to have a look into the issue.

Hope being a customer i can expect all tgeinformation from customer care executive when i called him.

Thanks & regards,

Abhishek bera

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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A

anu87

from Chennai, Tamil Nadu

Dec 3, 2018

I have booked a flight ticket through smart buy but my I order got failed and the same was confirmed by smart buy but refund didn't got credited. Last four digits of card no. 0364 date of transaction 30/aug/2018 for Rs.2555/-. Account is with Hdfc bank Chidambaram.

M

Musthaq 001

from Mangalore, Karnataka

Dec 3, 2018

When I cancelled a ticket in book my show, message came as credited the refund amount but when i check amount was not credited in my account, please verify it and solve my issue.
Account Holder Name
Mohamed Musthaq Ali A
[protected]

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Address: Mumbai City, Maharashtra, 400072

Website: netbanking.hdfcbank.com/netbanking

I met with an accident last month due to which i missed my last credit card payment. I received a call from the vank told them will be paying the amount of 1st of december. Same thing i have done.

My salary credited today i made the payment to the bank now they have put my balance on hold. After two days one nach is activated.

Request to you and the hdfc team please unhold my amount

Jan 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance.

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Address: New Delhi, Delhi

Hii
I am nishant nandkeolyarr user of hdfc bank since last 4 years. I am using credit card from 1.5 years and always payment on time.
But during these previous 2 months my financial condition is not good so it's take time to pay outstanding amount.

To my surprise, i got to know hdfc credit card recovery agency contact number hacked my banking data and called my friends and clients about late payment and skipping just one due date credit card mimimum balance payment. I find it extremely offensive and some data from the bank and leaking banking information. I want an action against every one mentioned above, will only wait for next 12 hours after writing this to furnish details to law.

Credit card no is [protected].

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500007

Website: www.hdfcbank.com/personal/customer-centre

Hello sir,
I have been charged anonymously many time in single month for an example
My account has been deducted the 1000 money on 1st dec 2018 stating that :
Inter-brn cash chg incl gst 100817-mir[protected].

My account number : [protected]
Name : mohammad numan rafey
Branch : habsiguda
Hyderabad
There is another deduction without any explanation on 1st december 2018 as follows :

Installment pay. Transfer from casa. - [protected]

Please do the needful.

Thank you.

Pls refund money.
Thank you.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

HDFC Bank Customer Care's response Dear Customer,

The debit pertains to the booking of your new Recurring Deposit (RD) Account. The same can be checked through your Netbanking. For details on RD Account, please visit the below URL: http://www.hdfcbank.com/personal/products/accounts-and-deposits/deposits/recurring-deposit If, for any reason you do not wish to continue with the RD account, you can prematurely liquidate your Recurring Deposit. You may submit your Recurring Deposit advice or written instruction, duly signed by all account holders, at the branch for premature liquidation of your Recurring deposit. You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch/all-facilities/gxissh3j http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Alternatively, you can liquidate your Recurring Deposits through NetBanking. This facility will be available for Recurring Deposit held under "Sole Owner (SOW)" relationship only and which are booked from Singly Owned Savings or Current Accounts. Following are the steps for liquidating your Recurring Deposit online: [1] Login to NetBanking with your Customer ID and IPIN (NetBanking Password) [2] Select " Liquidate R D " option under the Recurring Deposit menu from the Menu bar located on the left hand side, under Accounts tab. [3] Select the Recurring Deposit account number from the Drop-down lists, and click on Continue. [4] Verify the details and Confirm the Liquidation. A Confirmation page will be displayed, confirming that your Recurring Deposit has been liquidated. Additional Information - If your Recurring Deposit is broken prematurely, the interest rate applicable for premature closure of deposits will be lower of The base rate for the original / contracted tenure for which the deposit has been booked OR The base rate applicable for the tenure for which the deposit has been in force with the Bank The base rate is the rate applicable to deposits of less than Rs.15 lacs as on the date of booking the deposit. In case of premature closure within a month, no interest shall be paid out & only principal amount shall be returned.

-Manoj
HDFC Bank Customer Assistance

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Address: 560037

On 22nd of september 2018 i swiped my hdfc debit card in domino's pizza store feenix mall bangalore. But the transaction was not completed, domino's didn't get money but amount got deducted from my account so i called hdfc karthik nagar branch regarding the issue they didn't solve my problem, i submitted complaint in hdfc customer care through email but they didn't even respond properly and till now i didn't get my money back so i am submitting my complaint against hdfc bank. Please help me to get my money back

Thank you

Contact number - [protected]
[protected]@gmail.com

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that the transaction has already been reversed to your account on October 01, 2018. Please login to your account to verify the same.

-Anay
HDFC Bank Customer Assistance

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Website: HDFCBANK.com

My customer id is 715008. A simple query on my credit card ending with 6727 was raised as under a month ago. Till date the bank personnel is not even able to understand the query and responds with irrelevant messages. My query is simple as stated below:

Aa) one of the merchant site namely bajaj allianz life insurance webiste shows that my insurance policy is registered for auto debit on my credit card although i have never registered the same anywhere.
Bb) till date no auto debit hs been made and i have been paying the premium manually online using my credit card.
Cc) there has been no dispute of whatsoever till date. But i requested the bank to ensure that no auto debit is made as a protective measure on my card.
Dd) the matter was taken up with the merchant who never bothers to resolve the problem instead responds with policy details etc. It appears that the merchant company do not have any personnel to remove the auto debit pop up being shown when i loginto the policy. Their it department appears to be incompetent even to understand the problem.

Thus the matter needs to be resolved by the bank blocking all auto debit transaction request if received anytime from the fraudulent merchant as a protective measure. The bank can take up with the merchant if feasible.

Dec 5, 2018

Complaint marked as Resolved

The bank suggested to block my card which is not a proper resolution since the merchant in question has clowned the credentials in the past and made auto debit mandate without my authorisation or consent. The Bank does seem to know any solution.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that we have responded to your e-mail on December 01 2018, 06:05 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2018

Updated by ram1946 Yes but the solution is not workable since again the merchant will clown the card. You should block auto debit from this merchant since just for one fraudster one cannot change the card or run away from the country.

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Address: Hyderabad, Telangana, 500006

Dear sir

I have get two-wheeler loan no 2003 through centurion bank panjagutta branch completed the two-wheeler loan, after completion of my loan i have received the original rc book from bankers. That time they have told me noc send through by courier but till now i have not receive the noc

We need the noc how to proceed further

With regards
Dharminder
[protected]
[protected]@yahoo.com

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan Account No, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

I got an call from hdfc, he said that you will get 70k bonus, for that you need to talk to your relationship manager. She said my relationship manager will call me. He asked me to do a policy of 33k to get that bonus. And he will also revert my policy money once i got bonus. This happen on may, 2018. Now he is not picking my calls & even he told me that he is sitting 12 khamba road, vijaya building, hdfc life branch, but that address location was also fake.

Contact no of fraud person: [protected]

Jan 9, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

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Address: Bangalore, Karnataka, 560072

Hi my self is ananda n v and this is not a complaint its my humble request, because my mother is suffering from cancer so lott of amount am bearing for the treatment in this time i cudnot close my creditcard due and from hdfc creditcard team is very polite with me and there is no issue from them they given much time for me but on dec1st i got some money transfered to my hdfc account for mother treatment from one office basis of donantion but that amount got freezed from hdfc my only req is plz unfreeze that amount, before january i will clear my due my register mobile number is [protected] u can check my card details through my register number

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 23748702 for further assistance in this regard.

-Manoj
HDFC Bank Customer Assistance.

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Address: Kanchipuram, Tamil Nadu, 603209

My name is arunkumar and cc ref no. 18k[protected]s1.
I applied 2 weeks back. Two days back i received sms verification and address verification, they said eveything is okay, we will update the details and card will be dispatched soon. But i didn't got the call verification. When i checked the status today, it is showing decline. No proper response..

Jan 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

Dec 04, 2018

Updated by Arun Mʂ As checked on 04.12.2018, Application status changed from Decline to Inprocess, But i didn't get any email or call regarding this, Please update the current status

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T

Tejindermatharoo Tejindermatharoo

from Amritsar, Punjab

Mar 31, 2019

I applied and verification done ...sms look. .. plz check after 2 days ur process is completed... .when I check same day ...not after two days. Status was decline...why

T

Tejindermatharoo Tejindermatharoo

from Amritsar, Punjab

Mar 31, 2019

My all documents and verification of credit card was done... No any problem ...then why showing. Status decline

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Address: Guntur, Andhra Pradesh, 522413

Website: HDFC bank

Hi,

Booked ticket on irctc using hdfc bank netbacnking amount debited inr 566.80 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

'thanks for paying rs.566.80 from a/c xxxx3100 to irctc_new via netbanking. Call [protected] if txn not done by you"

Jan 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Manoj
HDFC Bank Customer Assistance

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I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2602 without my concern on date:28/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

Name :- Mayur Shankar Jangam
Mobile No. :- [protected]
Credit Card Number Ending :- 6918

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 3, 2018

Dear Mayur,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3771326. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Varanasi, Uttar Pradesh, 221404

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 1891 without my concern on date:1/12/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund my debited amount

Yadav kapil dev lalbahadur
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 3, 2018

Dear Kapildev,

We regret the inconvenience caused. Request you to share your membership ID and registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Bulandshahr, Uttar Pradesh, 203001

Hdfc branch d. M. Road bulandshahr pin 203001 uttar pradesh the employee name harshita refused to open account and misbehave with me. I go to another person mr.? Kushal pal also abusing me and ask me to bring pass book of another account. I told him why u need my another bank account pass book, i have all document like aadhar, pan, and cheque. He start shouts and abuse me that u beggar can, t open account in our bank refused to open account and demanding money to open account. Please take necessary action.
Jitender kumar
Mob.
[protected]

Jan 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand our Branch Manager, Mr. Yogesh Kumar Shukla has responded to you via email and addressed your concerns. Should you require any further assistance, you can contact Mr. Yogesh Kumar Shukla at [protected].

-Manoj
HDFC Bank Customer Assistance

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Dear All,

This is to bring in your notice that i ( Pushpa Devi ) have an account with ICICI bank. My account number is[protected]

Please note i have an vehicle loan[protected] set up for 21 jun 2018.against which the EMI is supposed to be taken out on 5th of every month. In the month October due to some fraud happened in my account i was failed to keep the minimum balance required on the account on 5th October 2018 due to which the cheque bounce fees was charged on my account however after that i maintained the required balance on the account but still got some charges on 5th November, 6th November, 16 November, 20 November 2018, 22 November 2018.

Also note i went to ICICI bank on 8th November 2018 informed them the same however still haven't received any response, they just advised that the charged are occurred on the account as HDFC shows the loan cheque to ICICI couple of times that"s why the charges was raised.
on the same day visited hdfc bank also.they have rinsed the complaint against the same (102935/[protected]but still got no resolution. after that i called to hdfc customer care they are saying they have charged only Rs. 624( ..cheque bounce fee 590 + rs.34 late fee ) which they are saying that can be waived but i m failed to understand why the other charges occurred and who is responsible for the same.

Attaching the below supporting documents:
- Receipt of hdfc bank received on 8th November 2018.

Can anybody look into the matter and help to do the needful asap.

This is a very disappointing and upsetting situation for me.

Regards,

Name - pushpa devi
Number [protected]
mail id [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Dear All,

This is to bring in your notice that i ( Pushpa Devi ) have an account with ICICI bank. My account number is[protected]

Please note i have an vehicle loan[protected] set up for 21 jun 2018.against which the EMI is supposed to be taken out on 5th of every month. In the month October due to some fraud happened in my account i was failed to keep the minimum balance required on the account on 5th October 2018 due to which the cheque bounce fees was charged on my account however after that i maintained the required balance on the account but still got some charges on 5th November, 6th November, 16 November, 20 November 2018, 22 November 2018.

Also note i went to ICICI bank on 8th November 2018 informed them the same however still haven't received any response, they just advised that the charged are occurred on the account as HDFC shows the loan cheque to ICICI couple of times that"s why the charges was raised.
on the same day visited hdfc bank also.they have rinsed the complaint against the same (102935/[protected]but still got no resolution. after that i called to hdfc customer care they are saying they have charged only Rs. 624( ..cheque bounce fee 590 + rs.34 late fee ) which they are saying that can be waived but i m failed to understand why the other charges occurred and who is responsible for the same.

Attaching the below supporting documents:
- Receipt of hdfc bank received on 8th November 2018.
- Bank statement highlighting the charges on it.

Can anybody look into the matter and help to do the needful asap.

This is a very disappointing and upsetting situation for me.

Regards,

Name - pushpa devi
Number [protected]
mail id [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Website: IRCTC

Booked train ticket using hdfc bank account attached to paytm. Amount debited and it is showing not booked. Pending from bank side.

Please do needful. I can't book new ticket. It is showing under booked ticket history also. What to do. Either you guys refund full or show correct on irctc.

Build a good payment gateway you are a popular bank.

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: Lucknow, Uttar Pradesh, 226004

This is in reference to the debit card through which a gold jewelry from tanishq was purchased in july. As per the on-going offer, i was supposed to get a cash back of rs. 5000 (5 percent) of the purchase amount (Rs. 100, 000/-). However, it's been over four months i have still not received.

I have already written about this matter along at grievance. [protected]@hdfcbank.com on 30th november. Provide the debit card details also.

So, request you to update us on the status of cashback and when the same shall be credited.

Regards,
Hardeep singh

M: + 91 [protected]

Jan 1, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

HDFC Bank Customer Care's response Dear Customer,

Please write to us at [protected]@hdfcbank.com from your registered email id along with the below details for further assistance 1. Date and amount of transaction done by you 2. Details of the marketing offer i.e Copy of email or contents of SMS received by you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance.

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Address: Hoshiarpur, Punjab

My name is jasvir singh. I was worked with hdfc life at hoshiarpur punjab branch from 2014 to 2016. But they not give me my relieving letter. I also mailed to hr many times but they didn't give me any response. My employee code is 132906.
So tell me what to do solve this issues

Regards
Jasvir singh
Branch hoshiarpur
Block mahilpur
Mob [protected]

Jan 9, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

HDFC Life Customer Care's response Hi, kindly inform the customer to connect with business HR for addressing the concern.

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