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HDFC Bank Complaints & Reviews

2.9
Updated: Oct 4, 2026
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D
dasu.rkm
from Midnapore, West Bengal
Jan 1, 2019
Resolved
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Resolved

Address: 560102
Website: www.fnp.com

Today at morning 2.36 am i was trying to order something online from ferns n petals. I have tried from net banking but display shows that it is unsuccessful but money got deducted.
Next time i have tried with upi which was successful and order got placed.
Please refund the any one of the deduction.
Customer id:[protected]
Phone number:- [protected]
Jan 2, 2019
Complaint marked as Resolved 
Thank you so much for your quick support.
HDFC Bank customer support has been notified about the posted complaint.
Jan 01, 2019
Updated by dasu.rkm
Transaction Reference Number :- 1. Net Banking:[protected], 2. UPI:- [protected]

Verified Support
Jan 02, 2019
HDFC Bank Customer Care's response
Dear Customer,

We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds.

-Zubin
HDFC Bank Customer Assistance
Jan 02, 2019
Updated by dasu.rkm
Thanks. I just want to inform you that merchant has confirmed that they have received both the payment. So this complaint is not valid anymore. You can close it.
Thanks for your quick support.
Thanks. I just want to inform you that merchant has confirmed that they have received both the payment. So this complaint is not valid anymore. You can close it.
Thanks for your quick support.
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    J
    jaggu845
    from Delhi, Delhi
    Jan 1, 2019
    Resolved
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    Resolved

    Address: 560056

    Dear sir, i request you to close my credit card sir, my name is jagadish. V. I belongs to gurgoan. I am using hdfc credit card i have already blocked my card but still i am getting bills for this card. As per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. Thanks manish kumar [protected]
    Feb 11, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Jan 01, 2019
    Updated by jaggu845
    Dear sir, I request you to close my credit card Sir, my name is Jagadish.V.. i am using hdfc credit card i have already blocked my card but still i am getting bills for this card. as per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened.please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. thanks
    Verified Support
    Jan 02, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable was levied to your credit card account. Hence, your credit card was invalidated from further usage on November 03, 2018 and upon invalidation, the entire outstanding became payable immediately. For further clarifications, we request you to contact our debt management executives at[protected]/67268002 for any queries in this regard.

    -Manoj
    HDFC Bank Customer Assistance
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      S
      sivaram_5005
      from Jaipur, Rajasthan
      Jan 1, 2019
      Resolved
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      Resolved

      It seems hdfc bank credit card team is purposely delaying my credit card closure. I have sent documents twice to thiruvanmiyur office for closure in december 2018. The first time i have sent documents on 12/12/2018 to close my card and they said signature mismatch and asked me to submit the documents again. Again i sent a set of required documents (Including signature mismatch form, closure form self-attested copy of pan) on 26/12/2018 with signature exactly matching as that of pan. But when i made a call to customer care on 01/01/2019 for enquiring about the status of the same, again they are saying signature mismatch. This seems to be totally intentional and they are stressing me to the extreme. I didn't expect this from a reputed bank like hdfc bank. They are torturing me like anything to retain me as their customer. Because of their behavior, i have canceled my recently purchased life insurance policy from hdfc too. Finally sent mail to grievance redressal officials. Let me wait and see what will happen.
      Dec 4, 2019
      Complaint marked as Resolved 
      Finally they have closed the credit card after so many mails and calls.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 02, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your contact number and email id as maintained in the credit card account to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
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        Nihal09
        from Kolkata, West Bengal
        Jan 1, 2019
        Resolved
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        Resolved

        Address: Kolkata, West Bengal, 700096

        This is akash singh. I have got a freedom platinum credit card from hdfc bank. At das honda showroom after purchasing honda 5g they also asked me to get a credit card. At the time of credit card application it was said that no charges are applied. While receiving the card it is coming with first year fee and taxes of rs. 590. So it is not fair to get sales based on falsehood. Now, i also want to deactivate my credit card. Please look into this matter & take necessary steps. Thank you.
        Feb 5, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 02, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
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          mohsinshaikh21
          from Pune, Maharashtra
          Jan 1, 2019
          Resolved
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          Resolved

          Address: 411042

          I disputed the charge in the month of october and it is still in the process also i charged the late fees and finance charges on the disputed amount. I made the payment for the amount i owe also customer representative not be able give me a waiver and this all affecting my credit score. I request you to kindly waive the finance charges and late fees from my credit card. My customer id is 67346342. Card ending 1636.
          Feb 5, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

          -Nadia
          HDFC Bank Customer Assistance
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            V
            VIJAYA GANESH C
            from Chennai, Tamil Nadu
            Dec 31, 2018
            Resolved
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            Address: 600041

            I've purchased a topup of my existing personal loan for which HDFC account is required and hence, I've opened a Salary Account to my nearby HDFC Bank. It is India's No.1 Bank, but still it took almost 2 weeks for activating my account.

            After so many calls, it was activated and then only my loan amount was disbursed to my account. But within 50 minutes after getting the money to my account, my aadhar was de-registered from my account and without any intimation my account was blocked.

            After asking about the situation to the bank, they got an update saying that due to Aadhar verification failure my account got blocked.

            I've provided all the required details with aadhar hard copy, driving licence. Also, i've given my bio-metric with duly signed signature but still it was the issue which was not fixed quickly. The un-blocking process of my account needs to happen by Mumbai branch only and they don't have a proper communication within the branches.

            Till now i can't able to take the loan amount and already my emi date is nearing.

            Several times i went to my account opening branch, but simply they will say i didn't receive any update from mumbai branch. [it is like another third party bank or so].

            Now, i'm feeling why did i opened the account!!!
            Feb 7, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            You are requested to visit your account branch and meet the Branch Manager with regard to your query. Please feel free to speak to our Branch Manager Mr. Jacob Norman on[protected] / [protected] for any further clarification.

            -Zubin
            HDFC Bank Customer Assistance
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              S
              S Venkataraaman
              from Tiruchirappalli, Tamil Nadu
              Dec 31, 2018
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              Dear sir,
              My load a/c no is:30104809. the ecs debited from my standard chartered bank a/c . 03/06/17 i receive the gentle remainder the due on 07/06/2017.
              I deposited the emi amount on05/06/2017 but still it is not taken. On13/06/17 I get one sms from hdfc ECS for PL loan will redeposited maintain between 14/06/17 to 17/06/2017.
              16/06/17 i got call from hdfc chennai she is asked to pay the emi amount to manually to the near branch.

              On16/06/2017 I get one sms from hdfc ECS that please pay the emi and the fees and charges.

              So the amount is ready from 05/06/2017 then why should i pay the extra charge? this is your mistake.
              And one thing if i will go the nearby branch they will not receive the money if i am filling challan mention my loan a/c no. please provide any online payment method . or please allow to pay with filling chalan mentioned my loan a/c no only. this could cause unnessarily delay.
              With regards,
              S.Venkataraman.
              [protected].
              HDFC Bank customer support has been notified about the posted complaint.
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                K
                kazi807
                from Mumbai, Maharashtra
                Dec 31, 2018
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                Address: Bangalore, Karnataka, 560055
                Website: www.hdfcbank.com

                I'm Using HDFC Credit card. I got a message that an amount of 1399/- was debited from my credit card without my permission on 21st Dec 2018 for ONE ASSIST MFEE. What the hell that even is??!

                Kindly cancel this plan and request you to refund the amount of Rs 1399/- . Please deactivate ONE ASSIST membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it will happens again then I will cancel my credit card.
                Kindly refund in my credit card account.

                Regards Kazi Aminuddin Zaman
                Card *****2071
                Mob 903871****
                HDFC Bank customer support has been notified about the posted complaint.
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                  B
                  Bhargavi Nagilla
                  from Vijayawada, Andhra Pradesh
                  Dec 31, 2018
                  Resolved
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                  Resolved

                  Address: Krishna, Andhra Pradesh, 520001

                  Hi i am nagilla bhargavi and an user of hdfc credit card. I have made the payment of bill on october 1st of 15000 and on nov 30th i have made 1 payment of 45000 and now i said i need 20 days time to clear the payment fully but he is harrasing me to do thee payment before 6. P. M of today and i said its highly impoosible to dothat. So, he started blackmailing me stating i will call to your hr and i will call to your family members like that. Already he informed the same and spoken with my family now becoz of this issue my mother undergone with heavy health problem and my husband got angry and disputes has araised btw us. So please take an action upon him and give me the time till jan 20 to clear the bill. His name is kiran and he calls from "[protected]". I need a solution for this.
                  Jan 31, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 31, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We're sorry to hear that. Please share your Card No./ Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Anay
                  HDFC Bank Customer Assistance
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                    K
                    kathir@1986
                    Dec 31, 2018
                    Resolved
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                    Resolved

                    Dear sir,

                    My name is kathiresan. K my syndicate bank account number [protected] tirupur main branch in tamilnadu. I am 04 dec 2018 2.00 am onwards send the money to [protected] (Hdfc bank cumbam branch in theni district at tamilnadu). Unfortunately i wrongly typed [protected] and send it by my mistake. Kindly please block the money and rewart my account. I attached my screenshot copy. Please find it.

                    I can't able to come directly because i am in doha at qatar.
                    My contact number
                    +[protected]
                    Whatsapp number
                    [protected]
                    Feb 2, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 02, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    With reference to your complaint regarding a debt placed on your Syndicate Bank savings account request you to submit a complaint/dispute letter with the issuing bank [i.e Syndicate Bank branch] where you hold the savings bank account, the Issuing Bank will then raise a dispute/query on us [HDFC BANK] seeking the disputed transaction status. Assuring you of our best services always.

                    -Anay
                    HDFC Bank Customer Assistance
                    Jan 28, 2019
                    Updated by kathir@1986
                    Mail received from Hdfc customer service. But my home branch not supported to me. My money still has not credited my account.
                    Jan 29, 2019
                    Updated by kathir@1986
                    Dear sir,

                    My name is Kathiresan.K my Syndicate Bank account number [protected] Tirupur main branch in Tamilnadu. I am 04 Dec 2018 2.00 am onwards send the money to [protected] ( Hdfc bank cumbam branch in theni district at Tamilnadu). Unfortunately I wrongly typed [protected] and send it by my mistake.
                    I already informed to the hdfc customer service and he freeze the account and same time he ask ease inform ur home branch use for charge back option. I informed my home branch but he ask can't able to process. Then only I report u directly. Kindly Please return back my money and rewart my account. I attached my screenshot copy. Please find it.

                    I can't able to come directly because I am in Doha at Qatar.
                    My contact number
                    +[protected]
                    WhatsApp number
                    +[protected]

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                      S
                      sanjay9876
                      from Allahabad, Uttar Pradesh
                      Dec 31, 2018
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                      Address: 110019

                      Sir i cant think a guy holding a fake graduation degree we cant say it fake as its just a scaneed copy of someone else degree and edited that written his own name on that and started working in your comapny... Is this a joke how your multinational company is hiaring the employess... Ritesh srivastawa
                      His employee id - r34449
                      Works in credit card excutive... If any ligal action is taken than your company will also fill great disaster so kindaly take action against that
                      HDFC Bank customer support has been notified about the posted complaint.
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                        Z
                        Zubair Mohammed3
                        from Hyderabad, Telangana
                        Dec 31, 2018
                        Resolved
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                        Resolved

                        Address: 500001

                        I am not getting OTP's for adding a new beneficiary and for sending money to added list of benefieciaries with overseas account. I am pretty sure, HDFC banking is doing this deliberately. I have raised so many complaints to the bank, but its been 2 months and my issue is still not resolved.
                        Feb 9, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jan 02, 2019
                        Updated by Zubair Mohammed3
                        Still my complaint has not been resolved! How many more days>??
                        Verified Support
                        Jan 09, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & timer of adding beneficiary, beneficiary name & account number and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                        -Zubin
                        HDFC Bank Customer Assistance
                        Still not resolved!!! Kindly help.
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                          Pavithra Venugopal
                          from Kurinjippadi, Tamil Nadu
                          Dec 31, 2018
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                          Hi
                          I have lost my food card so I blocked my card. My blocked card has 2077.14 balance.Now I got my new card. Can you please help me to transfer my money from old card to new card. I have sent mail to foodcardsupport.[protected]@hdfcbank.com. I didn't get any reply.
                          Can you help to resolve the issue.
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                            S
                            subhajit.sen
                            from Bengaluru, Karnataka
                            Dec 31, 2018
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                            Address: North 24 Parganas, West Bengal, 700131
                            Website: hdfc mobile app

                            I have my due date for credit bill for 5th of every month and i pay by that every month without any failure through mobile app. Now for the month of december 2018, app was not working due to some technical issues for several days, finally i ended up by paying it on 13th through net banking. I had been charged 400inr and added to it 847inr without any call or text. Added to it i get a call daily for insta jumbo loan but did not received a call or text on the fact that smart emi options are removed (I had used card on the fact that smart emi option is there). When i called up customer care, i was cited that i could have paid by netbanking, why i waited for mobile app. Its on my convenience how i'll pay and if mobile app is not working its on the bank part to extend dead line. For every promotional things we get call but for charges levied on us, we dont get intimated through anything. For this also i was cited from the banking personnel that i as per rbi guideline, for debti they provide text messages but for this kind of charges they don't.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Nums
                              from Delhi, Delhi
                              Dec 31, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110034
                              Website: One assist membership

                              Cancellation of one assist membership
                              I am a hdfc bank credit card holder. I have been given one assist membership for my credit card number ending with 1951 without my consent. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount if any.

                              Oneassist relationship number : 3309130
                              Name :- namrata narula
                              Mobile no. :- [protected]
                              Credit card number ending :- 1951
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Namrata,

                              Greetings from OneAssist...!

                              We deeply regret for the inconvenience caused to you.

                              As per your request, we have cancelled your plan vide service request No. 3843153.

                              The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                              Regards,

                              Deepali

                              Team OneAssist
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                                aijaz imran
                                from Ahmadnagar, Maharashtra
                                Dec 31, 2018
                                Resolved
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                                Resolved

                                Address: South Goa, Goa, 403702

                                Dear sir, madam
                                I am from goa
                                In september i went to kashmir for holiday were i lost my debit card
                                I was able to block my card then i came back to goa,
                                I went to the hdfc bank canacona south goa my home branch,
                                I then applied for a new card there since then till date they do not give me debit card
                                They say me come today tomorrow from 3 months
                                Please help me i have there current firm account
                                [protected]
                                Aijaz arts
                                Mob no [protected]
                                Feb 6, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 02, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand our official, Mr. Mitesh Birje has contacted you and addressed your concerns. Should you require any further assistance, you can contact Mr. Mitesh Birje at [protected].

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  S
                                  smartjitu123
                                  from Chavakkad, Kerala
                                  Dec 31, 2018
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Telangana, 500094

                                  Hi,

                                  This is to inform that i have applied a home loan file number[protected], applied in hyderabad location.

                                  The document was collected on 26th of november and i was promised the rate of interest of 8.7 during the file submission.

                                  I left my corporate account with kotak which was having no processing fee and flexile terms in payment with rate of interest of 8.9 as i was promised the rate of interest
                                  Is 8.7.

                                  After a month follow up, till dec 29th i was promised that the loan will approved but in deep depression the loan now the officials have telling will approve on interest rate of 9.45.
                                  And the reason they have given is i had a delay payment of my auto loan.

                                  To that i had given my explanation which is as below.

                                  One particular emi got missed when i was travelling abroad and that particular emi got carry forward for several months which i came to now when i went to close the loan.
                                  Ths emi was just for 6000 rupees hence sbi never followd and i closed the loan long back.

                                  I am using 6 credit cards, i have given my form 16 and the it returns which shows my credentials.

                                  I am using creditcards more than 5 lks credit limit without any delay payments since last 10 years.
                                  I have no liability, having a stable job and having more than 1.3 lks of salary every month also my wife works in bank of america who is co applicant.
                                  I am working with a company called biotage india pvt ltd, which is direct subsidary of biotage ab sweden, renound company worldwide.
                                  I had worked with this industry, i dont understand how can credit asessment team is sp adamant that they never listen to anyne.

                                  I have been harassed till date, almost all day i have been following and now after a month of application they are processing loan at interest of 9.45.

                                  Hdfc have the most crated and fruded officials who knows how to harass people.

                                  Till 30th of dec i was promised that i will get my loan as promised and suddenly they are telling we cant to anything.

                                  Its the worst bank for any loan, i would never ever in my life will recomend anyone for loan with hdfc.

                                  I would need an immediate call back, the concerned people are now denying the accept anything and now i am back to begning after a month of my application.

                                  Regards
                                  Jitendra
                                  [protected]
                                  Feb 5, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 03, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Jitendra,

                                  Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                  Regards,
                                  Team HDFC Home Loans
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                                    M
                                    Marutiyash
                                    from Kanpur, Uttar Pradesh
                                    Dec 30, 2018
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                                    Address: 226013

                                    Dear sir a loan of Rs 21000 is showing in my CIBIL which I have not taken. Due to this my bank is not accepting my laon application.
                                    You are therefore requested to correct my CIBIL and remove the loan amount against my name.
                                    Thanking you
                                    Ashok Kumar shukla
                                    PAN number BWVPS2120M
                                    MOBILE NUMBER [protected]
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      T
                                      Thampu V Raj
                                      from Kottayam, Kerala
                                      Dec 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kottayam, Kerala, 686003

                                      I am a hdfc bank debit card holder. The bank has auto debited rs. 1899/- from my debit card number ending with 0607 without my concern on date:19/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                      One assist cheque /ref number : p[protected]
                                      Name :- thampu. V. Raj
                                      Mobile no. :- [protected]
                                      Credit card number ending :- 0607
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Thampu,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you.

                                      As per your request, we have cancelled your plan vide service request No. 3843144.

                                      The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Deepali

                                      Team OneAssist
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                                        Bijoor Abdul Rahuman
                                        Dec 30, 2018
                                        Resolved
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                                        Resolved

                                        Address: Thiruvananthapuram, Kerala, 695316

                                        Reference to my credit card 517635xxxxx9706 in your bank since 2004. The card has been used for the period of 2004 to 2006. After this used years, i got a residency permit in uae for the employment. Consequently, i requested to you the cancellation of card. Then i received a reply from the customer care, the email was shown your card status changed as a free of life time and there will be no any annual membership fee. Similarly, informed the card cancellation not required.

                                        After my request for the cancellation of card, i have not used and no any outstanding credit balance on this card. Regrettably, i received a statement on 27/11/2018 and it is showing the credit outstanding balance amount rs. 34, 714.66/-. Therefore, please clarify the reason and revise the statement without balance. As per my previous request for the cancellation of card and your email, please i remind and request you the immediate cancellation of my credit card account.

                                        This is for your necessary further action
                                        Jan 31, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 31, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                        -Nadia
                                        HDFC Bank Customer Assistance.
                                        Jan 06, 2019
                                        Updated by Bijoor Abdul Rahuman
                                        thank u for responds hear i am attaching the first letter for cancellation please find this one as a supporting document...

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