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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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K
kumar22707
from Delhi, Delhi
Nov 28, 2018
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I have deactivated my old damaged food card and applied for a new one. New food card got dispatched, however my balance from old food card is not transferred to new food card. The customer care is not responsive and goes in waiting for a very long time. Mailing the respective department is also in vain. I am fed up with this issue as i am behind it for the past two weeks.
HDFC Bank customer support has been notified about the posted complaint.
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    N
    from Bengaluru, Karnataka
    Nov 28, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Telangana
    Website: www.hdfcbank.com

    I had a hdfc salary account 3 years back when i was working at that time. I left the job but i used the account for transaction in and out. Later because of the salary is not crediting, the salary account got converted into savings account automatically. Now the bank penalized me for non keeping of minimum balance. Penalty now became negative (-1044 rs). I don't want to pay this money. Please close the account or at least make it to zero so that i can use the account for transaction.

    My customer id : 67354481
    Mail id : [protected]@gmail.com
    Ph no : [protected]
    Jan 3, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 28, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit for Terms and conditions: http://www.hdfcbank.com/common/hdfcbank_tnc.htm For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT Kindly visit the nearest branch in case you wish to close the account. Please visit the following link for the address of our branches and ATMs. https://bit.ly/2Hqff0y

    -Zubin
    HDFC Bank Customer Assistance.
    Nov 29, 2018
    Updated by [email protected]
    As per RBI, if any bank continues to debit charges on a savings account creating a negative balance customer can approach the banking ombudsman. Is this applicable to HDFC bank? I am ready to maintain minimum balance here onwards, but if I deposit 10000, the bank will deduct my penalty. It is a lose for me.
    Is there any possibility to avoid penalty?
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      A
      asaidulu
      from Delhi, Delhi
      Nov 28, 2018
      Resolved
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      Resolved

      Address: 509001
      Website: Indian consumer complaints forum

      Cancellation of one assist membership

      I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4136 without my concern on date:17/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

      Name :- abbagoni saidulu
      Oneasst relationship no: 3112105
      Mobile no. :[protected]
      Credit card number ending :- 4136
      Aug 7, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from OneAssist!

      We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3746203. Your amount 1899/- will be credited in bank account within 4 to 5 working days.

      Regards,

      Devendra,

      OneAssist, Social Media Team.
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        M
        manishchaudhary88988
        from Dhamtari, Chhattisgarh
        Nov 28, 2018
        Resolved
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        Resolved

        Address: 110047

        I have a hdfc credit card which was under collection department since from 2015. Card number [protected] (Manish chaudhary).in 2018 i decide to clear it out when i got the job. A agent from hdfc bank name : vishal contact number : [protected]. This agent called me on office landline and used abusive language and he also abused my manager on the same line. My manager gave me last warning that time. After few days he reached my office and said he will not leave until he will get his money. He called on 28th nov 2018 my manager as well and asked for me and said he want money from manish. And then he called me around 15 times and when i picked up the call he said now the amount is increased from 10000 to 29000 as he added taxes and penalty. I am feeling very depressed as they are scaring that this agent will come to office.
        Jan 8, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 28, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 66668102 for further assistance in this regard.

        -Zubin
        HDFC Bank Customer Assistance
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          S
          Shourin Giri
          from Noida, Uttar Pradesh
          Nov 28, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110043

          I ma using the services of hdfc bank since it is my salary account else i would have never opted for it. But the main issue is that their customer care number never leads to the representative who can provide you the solution. Even their branches don't have any respective number of theirs.
          In case of an emergency with your account, you can't rely on their cust. Care no.
          Lately they have started providing personal banker's number and to my expectation even they don't pick the call or call back.
          The only option i have now is to close all my dealings with hdfc bank.
          Jan 3, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 28, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Sorry to hear about your experience. We'd like to help you resolve this at the earliest. Please write to [protected]@hdfcbank.com with details of your issue, your Account No./Card No, date/time of the call, the number you called with STD code & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            V
            Vishwajit3107
            from New Delhi, Delhi
            Nov 28, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110092

            Dear hdfc

            Please note that i applied for hdfc credit card and got reference no : [18k[protected]n1. I got all verification done at my office and residence too. I got calls at office too for verification.

            Today got checked in hdfc link showing track your card application. Found the reason as follows.

            Application reference number
            18k[protected]n1
            Status
            Disapproved
            Remarks
            Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

            We told to paisa bazar who called us for credit card and we never gone to paisa bazar for the same. Hema, executive called and we given all papers and verification also done positively.

            I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman.

            We want reason for rejection as it will hit my cibil. My cibil was all clear. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I had one credit card and not liabilities from any bank now.

            Please provide reason or else i will file case in consumer court.

            Regards

            Vishwajit
            Jan 6, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verification). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

            -Anay
            HDFC Bank Customer Assistance
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              R
              Rajesh Bejjanki
              from Delhi, Delhi
              Nov 28, 2018
              Resolved
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              Resolved

              Address: Ranga Reddy, Andhra Pradesh, 500019
              Website: www.hdfcbank.com/personal/ways-to-bank/bank-online/netbanking

              Problem with hdfc internet banking and mobile app. Not able to login from the mobile app and also when logged into net banking site and trying to do neft transfer i am getting error ' facing heavy traffic from currently logged in customers, please try again later". This issue is there from yesterday 11/21/2018 to 11//22/2018. When i called customer care, they simply saying its technical issues and talking very bad saying 'we are just employees and don't have any info except it's technical issue'. I have recorded copy of phone conversion. I have opened by account recently and this makes me worried about safety of my money
              Dec 30, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 28, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We understand the inconvenience caused. Our teams are working to ensure everything is resolved quickly to give you a better experience. Thanks for your support and patience.

              -Anay
              HDFC Bank Customer Assistance
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                A
                asaidulu
                from Delhi, Delhi
                Nov 28, 2018
                Resolved
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                Resolved

                Address: 509001
                Website: consumer complaints

                Cancellation of one assist membership
                I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4136 without my concern on date:17/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                Name :- abbagoni saidulu
                Mobile no. :[protected]
                Credit card number ending :- 4136
                Nov 29, 2018
                Complaint marked as Resolved 
                mobile number: 99486 30918
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Abbagoin,

                Greetings from OneAssist!

                We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3746203. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
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                  P
                  PravinChandra Joshi
                  from Vadodara, Gujarat
                  Nov 28, 2018
                  Resolved
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                  Resolved

                  I have purchase panasonic brand a. C. From reliance digital, vadodara, wher hdfc bank offer consumer durable loan and with cash back offer after 3rd emi. My loan a/c no. Is [protected].5/12/2015 is last emi, yet bank has not issue cash back, i am follow this issue since three months with bank authorized person and they are agree with complain, but can't issue cash back amount.
                  Thanks
                  Pravinchandra joshi
                  Con. No [protected]
                  Jan 3, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We request you to write to [protected]@hdfcbank.com along with the chargeslip or invoice copy, to enable us to check and assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    H
                    Hemant Pareta
                    from Hyderabad, Telangana
                    Nov 28, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110003
                    Website: www.consumercomplaints.in

                    Sir, i having titanium credit card from year 2015. I used my credit card for rare transaction only.in the month of nov18, renewal membership charges (500+90 rs with igst) had been debited to my card without any information given to me. Why, you are not giving mail or doing one call to your customers that your card would get renewal required or not?. How can you do that? This is a unexpected expenses seen when i login page of hdfc credit. I don't want to renew my card. I just want to block. So many times regularly try to contact you, but can't able to connect you. Kindly give me solution how this charges can return back? I request your team members to look after this request and take action that i requested you. Other wise, i will take strict action on your team.
                    Thank you

                    Regards
                    Hemant pareta
                    [protected]@gmail.com
                    My cc no: xxxx xxxx xxxx 4759
                    Jan 7, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 29, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We observe that your Times Titanium credit card was issued as priced card hence membership fee of Rs. 500 plus GST levied. To be eligible for renewal fee (Rs.500 plus service tax) waiver, you are required to achieve retail spends of Rs.1, 50, 000.00 in a year. We note that you wish to close your credit card. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. Upon card closure, we can review for reversal of membership fee. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      D
                      from Varanasi, Uttar Pradesh
                      Nov 28, 2018
                      Resolved
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                      Resolved

                      Address: Lucknow, Uttar Pradesh, 226015
                      Website: [email protected]

                      Kindly refer my earlier complaint id 2149267 dt.19/11/2018 mr. Rahul tripathi has been sent email - [protected]@india.com on dt.19/11/22018 and demanded by above email to share mobile number. After that i have been given my mobile number. He had been called on his own mobile no.[protected] to us and share my atm number, otp, cvv etc. By the gateway payment/ rembirsement and debit my account rs.1999/in twice chance, after that diducted my account rs.3998/ he has been transfer to payzapp wallet l pos debit a/c 132505 dt.19/11/2018 rs.1999 and iciciprep pos debit a/c number pf[protected] dt.19/11/2018. Kindly help me fo rembirsement and also action against those fraud people.
                      Jan 2, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 28, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Kindly write to [protected]@hdfcbank.com along with the account number, date and amount of transaction under dispute, to enable us to check. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Bejoy
                      HDFC Bank Customer Assistance.
                      Dec 10, 2018
                      Updated by [email protected]
                      Kindly send the current status of my complaint.In this context I have been earlier talk HDFC bank ltd.custmor service Mrs. Shivani Kashyap but not yet get any output or result.Kindly find out result as soon as earliest possible.
                      Dec 21, 2018
                      Updated by [email protected]
                      Kindly send me complaint no.2149267 current status.I have been given all necessary evidence.please help me.
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                        H
                        Hemant Pareta
                        from Hyderabad, Telangana
                        Nov 28, 2018
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                        Address: New Delhi, Delhi, 110003
                        Website: www.consumercomplaints.in

                        Sir, i having titanium credit card from year 2015. i used my credit card for rare transaction only. in the month of nov18, renewal membership charges (500+90 rs with igst) had been debited to my card without any information given to me. why, you are not giving mail or doing one call to your customers that your card would get renewal required or not?. how can you do that? this is a unexpected expenses seen when i login page of hdfc credit. i don't want to renew my card . i just want to block. so many times regularly try to contact you, but can't able to connect you. kindly give me solution how this charges can return back? i request your team members to look after this request and take action that i requested you. other wise, i will take strict action on your team.
                        Thank you

                        Regards
                        Hemant pareta

                        [protected]@gmail.com
                        My cc no: xxxx xxxx xxxx 4759
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          sarita1965
                          from Patiala, Punjab
                          Nov 28, 2018
                          Resolved
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                          Resolved

                          I am having s/a no.[protected] since 2000 in this bank and the bank has issued me a debit card as a preferred customer but on 14.11.2018 an amount of rs.885/- has been deducted from my account in respect of atm annual maintenance charge illegally. I have lodged a complaint on line and the same has been registered under reference no.8276233 on 25.11.2018 (Hbl[protected] but till date nothing has been received from the bank.in view of above i request for credit of the same in my account at the earliest.
                          Jan 7, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 28, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide ref:[protected], will revert you in 4 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            S
                            SanderJoseph
                            from Thiruvananthapuram, Kerala
                            Nov 28, 2018
                            Resolved
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                            Resolved

                            The imps i did for 1500 on 23rd nov 2018 failed because of the processor down issue.
                            Till date 28th nov 2018, the amount is not credited back.

                            Rrn reference no :[protected]
                            User reference no.[protected]
                            Transaction date 23/11/2018
                            Transaction status: processor down
                            When i contacted personal banker i was informed it would credit back in 48 hours.
                            Jan 4, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 28, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We would like to state that the referred transaction has been timed out and will be settled offline. Request you to wait for 3-4 working days for the same to be settled. Incase the beneficiary/beneficiary bank claims non receipt of payment, kindly write to [protected]@hdfcbank.com along with beneficiary bank's written confirmation for non receipt of funds.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              M
                              Madhur Varma
                              from Hyderabad, Telangana
                              Nov 28, 2018
                              Resolved
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                              Resolved

                              I received the following sms at 0848 hrs today
                              "dear customer
                              Mandate reference no: hdfc[protected] issued to just dial limited with value of rs 37504.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch"

                              I have not issued any mandate and not sure whether this is coming from the bank or the credit card
                              Jan 3, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 28, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                A
                                Ajit Bikkad
                                from Morjim, Goa
                                Nov 28, 2018
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                                Address: Nagpur, Maharashtra

                                I have cancelled a order on amazon, i immediately got a msg from hdfc that

                                Ur transaction on hdfc bank debit/atm card ending 0438 for rs. 12999.00 has been credited/reversed by amazon[protected] on 09:50:52

                                I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that the flipkart has done it's part. Will it ever get reflected in my account?
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  U
                                  Umaretiya Anilkumar rameshbhai
                                  from Biaora, Madhya Pradesh
                                  Nov 27, 2018
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat, 382350
                                  Website: [email protected]

                                  Already I submitted addhar number with HDFC credit card customer care and also send hard copy of my addhar but till date my new address not updated by HDFC staff & finally my credit card near expire date and how can payment back if already exting credit card expired & not provide by you new credit card.
                                  Nov 27, 2018
                                  Complaint marked as Resolved 
                                  Ok
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    Sidhardhavarma Gokaraju
                                    from Bengaluru, Karnataka
                                    Nov 27, 2018
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                                    Address: Bangalore, Karnataka, 560093
                                    Website: www.hdfcbank.com/personal/credit_card/cc_track

                                    My credit card application no [protected]S2 is showing status as dissaproved. Just today I have called and applied once again and they took all my details and said that my card will be dispatched in 15 days. But the status shows disapproved. I need to know the reason for this. I just started my career and have my salary account opened in HDFC only. I don't have any loan or any credit cards before and my salary is 4.5 lakhs per annum.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      V
                                      vinjam4628
                                      from Hyderabad, Telangana
                                      Nov 27, 2018
                                      Resolved
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                                      Resolved

                                      Hello sir

                                      Please send me a copy of the "no objection certificate" for the done on my hdfc bank credit card full amount# [protected].
                                      I would also request you to please clear my name from cibil as the amount was successfully closed. My details are mentioned below.

                                      Name: naresh vinjam
                                      Credit card number : [protected]
                                      Pan # aujpv3043p
                                      Jan 4, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 28, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 04 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        S
                                        Somabho Karmakar
                                        from Agra, Uttar Pradesh
                                        Nov 27, 2018
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                                        Address: North 24 Parganas, West Bengal, 743289

                                        Dear Sir,
                                        I am Somabho Karmakar residing at Maslandapur and currently working with TCS. I am away from my home since 5 years and my father and mother not supporting me.i have 3 credit card and three personal loan from your bank and ICICI bank.i am paying my all emi's on time.
                                        Now problem is that I am married and I have a child now after paying all emi's I have nothing left to spent for home.

                                        And any how I have to support my family and that was the reason I have taken loans and spent credit card.
                                        Now everyday I am in serious tension that how I run my family.
                                        Requesting you please help me in this case.
                                        Finally I got a solution that please do Balance transfer of my all loan and credit card.
                                        And set a emi amount of 10-13 thousand which I can pay every month so that I can support my family.
                                        Due to support my family I have exusted my all credit card limit.
                                        But one thing I am paying all emi's and minimum due on time

                                        I am begging you to help me in this scenerio else I have to do suiside and for my family they don't have any one rather than me to support.

                                        After BT you put your interest but make emi 10-12 thousand and how many years required I will pay that emi.

                                        Meanwhile am trying to get a better job than TCS and I got a almost confirmation in Infosys, I think it will solve my problem further.

                                        Please think about my situation.i will send you my all loan and salary details also credit card details in next email.

                                        Waiting for your support.

                                        Somabho Karmakar
                                        PH:[protected]/[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
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