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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 912

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B
basant08
from Mumbai, Maharashtra
Aug 1, 2018
Resolved
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Resolved

Address: Mumbai City, Maharashtra, 400050
Website: hdfc payzapp

HDFC Bank should be ashamed of itself. How can you trust such a bank which doesnt credit cashbacks on their payzapp app even after emailing them? transaction id 26515284 dated 02.07.2018.
On the 15th of July I emailed payzapp support and received confirmation that the transaction is eligible and i would receive cashback within the stipulated time of 30 days. Today is the 31st day and there is absolutely no sign of any cashback. HDFC Bank is simply the worst bank to bank with as far as their systems and resolution and customer care is concerned. Even this complaint will not be resolved i am sure.
Sep 5, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Aug 01, 2018
Updated by basant08
Well my mistake. It seems HDFC Payzapp cashbacks are credited within 30 working days. In this age of 24/7 banking, HDFC Bank still resorts to the subterfuge of WORKING days. I guess they must be the only bank that processes cashbacks manually. No other reason to count working days I suppose.
Verified Support
Aug 05, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll-Free) along with your registered PayZapp mobile number and transaction details so that our team can assist you on priority.

-Anay
HDFC Bank Customer Assistance
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    V
    vpsingh1986
    from Mumbai, Maharashtra
    Aug 1, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 201308
    Website: sharekhan ltd

    Today i got the message from hdfc bank that mandate reference no. Hdfc[protected] is issued to sharekhan ltd. With value rupees 10000, and frequency adho is received.

    i have account of mutual fund sip with share khan and i opened dmat account recently, but i did not raise any mandate.
    I went to bank but they said that i must talk to sharekhan customer care but they are also responig same.
    Please reslove
    Sep 2, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please share your Account No./Customer ID., with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Bejoy
    HDFC Bank Customer Assistance.
    Hi! We will surely help you with your concern. Kindly share your contact number and customer ID here as it will enable us to connect with you.
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      R
      Rishi y
      Aug 1, 2018
      Resolved
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      Resolved

      Address: 500061

      01-aug-2018 i did an imps transfer from my hdfc saving account to sbi.
      The amount has been debited but not credited to the beneficiary account.
      Its been more than time and still the amount is nowhere to be traced in the hdfc application for mobile banking the status of the transaction shows as processor down.

      I would request the bank to look into this matter and resolve this issue.

      Hdfc being such a reputed bank comitting these types of silly mistakes is highly unacceptable.

      Loosing trust on hdfc banking system ;- (

      Please resolve the issue.
      Sep 15, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you in 2 working days.

      -Manoj
      HDFC Bank Customer Assistance
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        M
        manish babar
        from Mumbai, Maharashtra
        Aug 1, 2018
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400037
        Website: [email protected]

        Hi i am manish babar
        Mobile:-[protected]
        Dint got delievry of credit card
        Card is dispatched from 23july checking in blue dart tracking they are showing incomplete address and they have returned you a card so my request is to u that arrange me a call from customer excutive sinse i am trying from 7 day your customer excutive are so busy dint answered a single time so my request is to you plz arrange me a card or else keep the card with nearest branch of my address i can pickup from there...
        Sep 13, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 01, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We confirm that we had already responded to your e-mail on July 31, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

        -Manoj
        HDFC Bank Customer Assistance
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          A
          atyddk
          from Imphal, Manipur
          Aug 1, 2018
          Resolved
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          Resolved

          Address: East Khasi Hills, Meghalaya, 793010

          I have applied for credit card at hdfc band and my reference no is [protected]em
          And my application is disapproved by the bank without giving me any reason as it does not fullfill the internal criteria of bank... So i go to one of the hdfc bank branch at laitmukrah shillong where i talk one of the bank employee named sarfaraj alam he told me ki your civil score may be poor.
          I told him it is not possible as i am not involved in any kind of loan or credit card in the past not even i am a guarantor to anyone.
          Then he told me that there is no way to know ki why hdfc disapproved your credit card application. He also tell me to apply in state bank of india for credit card...
          I am central govt employee and my colleagues got credit card from hdfc and i opened bank account in hdfc for credit card and they are telling me go to sbi for credit card...

          Sheer injustice...
          Atul yadav
          Sep 15, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 03, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            M
            Megha Gurnani
            from Delhi, Delhi
            Aug 1, 2018
            Resolved
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            Address: Gurgaon, Haryana, 122001

            I had received a call to apply for credit card. Provided all details as per process.
            Did not receive the credit card so called the third party vendor to enquire.
            Third party vendor called back and had his colleague "nerul" on conference.

            It is unfortunate the way nerul spoke to me and how unprofessional his conduct was.

            Called nerul again to enquire about his company and i was told "that please go ahead and complaint, i have recorded our entire conversation."

            It is saddening that an organization as big as hdfc is dealing with such lowly vendors who are not even trained to speak to their customers with proper mannerisms.

            Requesting hdfc to look into this.
            Sep 15, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 03, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We deeply regret the inconvenience caused. Kindly share the details of the number from which you received the call and the application reference number to enable us to do the needful. You may send the details to [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            -Anay
            HDFC Bank Customer Assistance
            HDFC bank is the worst bank. I do not advise anyone to get associated with such an unprofessional bank. Even people sitting at the manager level do not have any professional ethics.
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              R
              from Noida, Uttar Pradesh
              Aug 1, 2018
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              Address: New Delhi, Delhi, 110017

              I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 31/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

              Please deactivate it immediately and refund money asap.

              Date of incident : 31/07/2018
              Hdfc bank account :xxxxxxx3153
              Relationship no :4992625

              Thanks,
              Rahul kumar
              Mob:[protected]
              HDFC Bank customer support has been notified about the posted complaint.
              Dear team,

              I just want to know that how bank can deduct the amount of 1399rs from my bank account without my permission for my credit card.

              I have already paid 1500rs for credit card activation fees to bank last year but now again bank has deducted 1399rs from my main account.

              Neeraj Dave
              Reference number[protected]
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                R
                from Noida, Uttar Pradesh
                Aug 1, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110017

                I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 31/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

                Please deactivate it immediately and refund money asap.

                Date of incident : 31/07/2018
                Icici bank account :xxxxxxx3280
                Relationship no :4992625

                Thanks,
                Rahul kumar
                Mob:[protected]
                Aug 6, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Rahul,

                Greetings from OneAssist,

                We are sorry for the unpleasant experience.

                As requested by you we have initiated your cancellation process vide service request number -3408663. Your refund amount 1399/- will be credited to your account within 5 to 7 working days.

                Regards,

                Sophia,

                Team OneAssist
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                  G
                  gajarao
                  from Chennai, Tamil Nadu
                  Aug 1, 2018
                  Resolved
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                  Resolved

                  Cancellation of one assist membership
                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1800/- from my credit card number ending with 7328 without my concern on last 2 years, i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1800/-

                  Oneassist relationship number : 507796
                  Name :- gajendrarao
                  Mobile no. :- [protected]
                  Credit card number ending :- 7328
                  Thanks if any clarification pls call my number.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Gajendra,

                  Greetings from OneAssist,

                  As requested by you we have initiated the cancellation process vide service request number -3410459. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

                  Thank you,

                  Regards,

                  Sophia,

                  Team OneAssist
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                    N
                    Neeraj Palve
                    from Pune, Maharashtra
                    Aug 1, 2018
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411013

                    The debt collector calls up and derogrates the consumer thats me first of all and then say let it be i will talk to your mother. My mother is not a party to the credit card payment and the same has been going on since 2017 inspite of regular emails to bank office they say its correct and nothing abnormal is found when they call my relatives they disclose the debt completely and are harassing them. The collector is so rude. When recordings are sent to the bank they say we need a specific format and say we can not examin this without you sebding recordings like they dont have the recordings of the call and also they dont provide the recordings. Bank has caused me not to visit any of my relatives because of this kind of disclosure which has hampred my relationship and repution in the family and also has caused undue harrasement.
                    Sep 15, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your Card No, complete issue, caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      R
                      ramdhan sewda
                      from Jodhpur, Rajasthan
                      Aug 1, 2018
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                      Address: Churu, Rajasthan, 331506

                      Concern my problem as my transaction failed but the amount was deducted.
                      I contact the jio customer care they told me that they haven't received the payment so unable to issue refund confirmation. Following information have been provided please refer and solve the problem:
                      A) bank transaction id : txn#[protected]
                      B) transaction is failed but amount is debited on[protected] : 03:16 pm of rs. 349 in mumbai at jpbppi
                      C) saving a/c no. [protected] sbi salasar
                      D) name: ramdhan sewda

                      Please credit back the amount.1
                      HDFC Bank customer support has been notified about the posted complaint.
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                        P
                        Pranav Prabhu
                        from Bantval, Karnataka
                        Aug 1, 2018
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560066
                        Website: Consumer complaints.in

                        Hello sir/madam,
                        My salary account was created in my company, i have changed the company, now my salary account in hdfc bank has been converted to savings account.
                        I have been getting monthly non maintenance charges for my a/c, asper rbi guidelines no maintenance charges should be charged to salary account,
                        Please clarify.

                        My bank account number: [protected]

                        Bank address:
                        G-01 discoverer bldg it park, whitefield road. Bangalore -560066 karnataka.
                        Sep 6, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 01, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit for Terms and condition: http://www.hdfcbank.com/common/hdfcbank_tnc.htm Please write to [protected]@hdfcbank.com for any further clarification or assistance.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          B
                          BhargavK1987
                          Jul 31, 2018
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500010
                          Website: HDFC BANK Website

                          Hi team,
                          I have seen the following charges in my hdfc salary account.

                          1. Hdfc has started charging once every quarter

                          2. Inst-alert chg inc gst jul-apr 2018 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

                          They should inform the customer before charging. You cannot hold the customer at ransom.

                          I am not sure how to resolve this please advice...
                          Sep 15, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 03, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Effective 1st April 2013, the customer's registered for Insta Alerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%. Please write to us at [protected]@hdfcbank.com for further assistance.

                          -Anay
                          HDFC Bank Customer Assistance
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                            B
                            bullboi
                            Jul 31, 2018
                            Resolved
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                            Resolved

                            I want hdfc bank to change its slogan from "bank aapki mutthi mein" to "bank aapkye sim card mein" for it is useless to me without a mobile number.

                            I have an nre a/c with a vodafone postpaid number registered with the account. Although i have no other use for it, i had to deposit rs1500/- for ir services just to receive sms otps.

                            I have also an email registered with the bank account, but the "truly digital" bank simply won't trust it, thus forcing me to rely on vodafone to use my bank account.

                            What a shame and a crappy system?
                            Sep 2, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 01, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Talk to, visit your branch... that's your solution to everything. I want an option to choose whether to receive otp via email or SMS.
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                              C
                              Citrix
                              from Noida, Uttar Pradesh
                              Jul 31, 2018
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                              Address: Gurgaon, Haryana, 122001

                              My salary account (In hdfc bank) was created in my first company, so once i left the company and did not use the account for 1.5 year now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) or even they gave me any letter on intimation or approach me regarding this and now i received a message from hdfc regarding balance check and when i checked the balance it showing -8000

                              According to new rbi guidelines banks are not supposed to penalise for dormant accounts but when i contacted the customer care they are refraining from closing it saying i have to fill the fine.
                              Where should i approach now. Please help cause i am not able to pay the fine
                              HDFC Bank customer support has been notified about the posted complaint.
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                                M
                                Mrugesh Master
                                from Mumbai, Maharashtra
                                Jul 31, 2018
                                Resolved
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                                Resolved

                                Hi,

                                I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 4k.

                                Could you please transfer the amount in the new card. I am waiting for you response.

                                The food card number is : [protected]
                                Please resolve this matter asap.

                                My email : mrugesh. [protected]@tcs.com
                                Sep 4, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 01, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you in 1 working days.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  R
                                  riteshsinghmd
                                  from Vasai-Virar, Maharashtra
                                  Jul 31, 2018
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                                  Address: Mumbai City, Maharashtra, 400055

                                  Dear Sir/Mam
                                  This is Ritesh Singh and my mobile No:[protected] and my customerID:68854659 and i have jambo load 1Lack butit is paid near about 55000 .Now i want to cloased my loan so plz tell me the process and exact amout

                                  My email ID :[protected]@gmail.com
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    D
                                    Dinesh Ghodke
                                    from Mumbai, Maharashtra
                                    Jul 31, 2018
                                    Resolved
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                                    Resolved

                                    Address: Beed, Maharashtra, 431515

                                    Submit a complaint
                                    Cancellation of one assist membership
                                    I am a hdfc bank credit card holder. The bank has auto debited rs. 5622.18/- from my credit card number ending with 3530/ without my concern on date:26/07/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.5633.18/-

                                    Oneassist relationship number :? I dont no
                                    Name :- dinesh ghodke
                                    Mobile no. :- [protected]
                                    Credit card number ending :- 3530
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Sir .mam plzzz accept my comlaint
                                    My credit card not deliverd to me
                                    Body Brar's reply, Jul 23, 2018
                                    Sir.mam acept my comlaint
                                    My credit card not deleverd to me
                                    Dear Customer,

                                    Greetings from OneAssist..!

                                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                    Should you require any further assistance, please reach us at[protected].

                                    Regards,

                                    Riddhi

                                    Team OneAssist
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                                      A
                                      Atmaram patil
                                      from Mumbai, Maharashtra
                                      Jul 31, 2018
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                                      Address: Thane, Maharashtra, 421202

                                      Cancellation of one assist membership
                                      I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 0000 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount.

                                      Oneassist relationship number : 4704996
                                      Name :- atmaram bhiva patil
                                      Mobile no. :- [protected]
                                      Credit card number ending :- 0000
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you.

                                      As per your request, plan has been cancelled vide Service Request number 3348016 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Riddhi

                                      Team OneAssist
                                      Atmaram patil's [Complaint's author] reply, Aug 9, 2018
                                      Dear Riddhi
                                      Team OneAssist

                                      Still not yet credited the amount to my credit card.

                                      Regards
                                      Atmaram
                                      Atmaram patil's [Complaint's author] reply, Aug 15, 2018
                                      I have still not received the refund to my credit card thus cancel my membership and credit the amount soon.
                                      Dear Riddhi
                                      Team OneAssist

                                      Still not yet credited the amount to my credit card.

                                      Regards
                                      Atmaram
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                                        J
                                        Jassi Kahlon
                                        from Patiala, Punjab
                                        Jul 31, 2018
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                                        Address: New Delhi, Delhi

                                        Hi.

                                        I am a client of hdfc from 6 years. I am using hdfc credit card num0309 from past 3 years. Always paying the dues on time. Last month I had some pending dues about 12000 I could not pay. As I was in well from long. I had not got my salary last month. Credit card department called me many time. I told them I ll pay once my salary will be credited. But the lady who was calling me from morning 7.oclock till late night and sending me massages .tgat she will send executive at my office and my home. I told her listen I ll pay by my sbi card as I don't Have cash and balance in my account. She shouted at me. Used bad language .she harass me at a level that I got panic attack .she was continually taking my one of frnds name. Who is add in my neft details.. She said tell him to pay your credit card. She checked his account balance also. And said. I ll call to your friends and family and abuse them.
                                        Just wanted to say is this the service you guys provide to your clients. That he or she got a panic attack .doc advice me to rest about 20 days. I m not be able to go my work. Cause of that lady.. What can I do now. Suggest me. Want to get rid from this credit card don't want this bad service at all which falls me sick and mentally pressure on me. Req you to Plzz settle my credit card. I don't have much amount to pay. See Wotever you guys can help.
                                        HDFC Bank customer support has been notified about the posted complaint.
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