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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 912

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R
Rishi y
Aug 1, 2018
Resolved
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Resolved

Address: 500061

01-aug-2018 i did an imps transfer from my hdfc saving account to sbi.
The amount has been debited but not credited to the beneficiary account.
Its been more than time and still the amount is nowhere to be traced in the hdfc application for mobile banking the status of the transaction shows as processor down.

I would request the bank to look into this matter and resolve this issue.

Hdfc being such a reputed bank comitting these types of silly mistakes is highly unacceptable.

Loosing trust on hdfc banking system ;- (

Please resolve the issue.
Sep 15, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 2 working days.

-Manoj
HDFC Bank Customer Assistance
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    M
    manish babar
    from Mumbai, Maharashtra
    Aug 1, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400037
    Website: [email protected]

    Hi i am manish babar
    Mobile:-[protected]
    Dint got delievry of credit card
    Card is dispatched from 23july checking in blue dart tracking they are showing incomplete address and they have returned you a card so my request is to u that arrange me a call from customer excutive sinse i am trying from 7 day your customer excutive are so busy dint answered a single time so my request is to you plz arrange me a card or else keep the card with nearest branch of my address i can pickup from there...
    Sep 13, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 01, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We confirm that we had already responded to your e-mail on July 31, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

    -Manoj
    HDFC Bank Customer Assistance
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      A
      atyddk
      from Imphal, Manipur
      Aug 1, 2018
      Resolved
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      Resolved

      Address: East Khasi Hills, Meghalaya, 793010

      I have applied for credit card at hdfc band and my reference no is [protected]em
      And my application is disapproved by the bank without giving me any reason as it does not fullfill the internal criteria of bank... So i go to one of the hdfc bank branch at laitmukrah shillong where i talk one of the bank employee named sarfaraj alam he told me ki your civil score may be poor.
      I told him it is not possible as i am not involved in any kind of loan or credit card in the past not even i am a guarantor to anyone.
      Then he told me that there is no way to know ki why hdfc disapproved your credit card application. He also tell me to apply in state bank of india for credit card...
      I am central govt employee and my colleagues got credit card from hdfc and i opened bank account in hdfc for credit card and they are telling me go to sbi for credit card...

      Sheer injustice...
      Atul yadav
      Sep 15, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Anay
      HDFC Bank Customer Assistance
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        M
        Megha Gurnani
        from Delhi, Delhi
        Aug 1, 2018
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        Resolved

        Address: Gurgaon, Haryana, 122001

        I had received a call to apply for credit card. Provided all details as per process.
        Did not receive the credit card so called the third party vendor to enquire.
        Third party vendor called back and had his colleague "nerul" on conference.

        It is unfortunate the way nerul spoke to me and how unprofessional his conduct was.

        Called nerul again to enquire about his company and i was told "that please go ahead and complaint, i have recorded our entire conversation."

        It is saddening that an organization as big as hdfc is dealing with such lowly vendors who are not even trained to speak to their customers with proper mannerisms.

        Requesting hdfc to look into this.
        Sep 15, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We deeply regret the inconvenience caused. Kindly share the details of the number from which you received the call and the application reference number to enable us to do the needful. You may send the details to [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Anay
        HDFC Bank Customer Assistance
        HDFC bank is the worst bank. I do not advise anyone to get associated with such an unprofessional bank. Even people sitting at the manager level do not have any professional ethics.
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          R
          from Noida, Uttar Pradesh
          Aug 1, 2018
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          Address: New Delhi, Delhi, 110017

          I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 31/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

          Please deactivate it immediately and refund money asap.

          Date of incident : 31/07/2018
          Hdfc bank account :xxxxxxx3153
          Relationship no :4992625

          Thanks,
          Rahul kumar
          Mob:[protected]
          HDFC Bank customer support has been notified about the posted complaint.
          Dear team,

          I just want to know that how bank can deduct the amount of 1399rs from my bank account without my permission for my credit card.

          I have already paid 1500rs for credit card activation fees to bank last year but now again bank has deducted 1399rs from my main account.

          Neeraj Dave
          Reference number[protected]
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            R
            from Noida, Uttar Pradesh
            Aug 1, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110017

            I have received sms from hdfc bank that rs-1399/- deducted from account to one assist plan on 31/07/18 without my permission. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

            Please deactivate it immediately and refund money asap.

            Date of incident : 31/07/2018
            Icici bank account :xxxxxxx3280
            Relationship no :4992625

            Thanks,
            Rahul kumar
            Mob:[protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Rahul,

            Greetings from OneAssist,

            We are sorry for the unpleasant experience.

            As requested by you we have initiated your cancellation process vide service request number -3408663. Your refund amount 1399/- will be credited to your account within 5 to 7 working days.

            Regards,

            Sophia,

            Team OneAssist
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              G
              gajarao
              from Chennai, Tamil Nadu
              Aug 1, 2018
              Resolved
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              Resolved

              Cancellation of one assist membership
              I am a hdfc bank credit card holder. The bank has auto debited rs. 1800/- from my credit card number ending with 7328 without my concern on last 2 years, i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1800/-

              Oneassist relationship number : 507796
              Name :- gajendrarao
              Mobile no. :- [protected]
              Credit card number ending :- 7328
              Thanks if any clarification pls call my number.
              Aug 6, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Gajendra,

              Greetings from OneAssist,

              As requested by you we have initiated the cancellation process vide service request number -3410459. Your refund amount 1899/- will be credited to your account within 5 to 7 working days.

              Thank you,

              Regards,

              Sophia,

              Team OneAssist
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                N
                Neeraj Palve
                from Pune, Maharashtra
                Aug 1, 2018
                Resolved
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                Resolved

                Address: Pune, Maharashtra, 411013

                The debt collector calls up and derogrates the consumer thats me first of all and then say let it be i will talk to your mother. My mother is not a party to the credit card payment and the same has been going on since 2017 inspite of regular emails to bank office they say its correct and nothing abnormal is found when they call my relatives they disclose the debt completely and are harassing them. The collector is so rude. When recordings are sent to the bank they say we need a specific format and say we can not examin this without you sebding recordings like they dont have the recordings of the call and also they dont provide the recordings. Bank has caused me not to visit any of my relatives because of this kind of disclosure which has hampred my relationship and repution in the family and also has caused undue harrasement.
                Sep 15, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 01, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your Card No, complete issue, caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

                -Manoj
                HDFC Bank Customer Assistance
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                  R
                  ramdhan sewda
                  from Jodhpur, Rajasthan
                  Aug 1, 2018
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                  Address: Churu, Rajasthan, 331506

                  Concern my problem as my transaction failed but the amount was deducted.
                  I contact the jio customer care they told me that they haven't received the payment so unable to issue refund confirmation. Following information have been provided please refer and solve the problem:
                  A) bank transaction id : txn#[protected]
                  B) transaction is failed but amount is debited on[protected] : 03:16 pm of rs. 349 in mumbai at jpbppi
                  C) saving a/c no. [protected] sbi salasar
                  D) name: ramdhan sewda

                  Please credit back the amount.1
                  HDFC Bank customer support has been notified about the posted complaint.
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                    P
                    Pranav Prabhu
                    from Bantval, Karnataka
                    Aug 1, 2018
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560066
                    Website: Consumer complaints.in

                    Hello sir/madam,
                    My salary account was created in my company, i have changed the company, now my salary account in hdfc bank has been converted to savings account.
                    I have been getting monthly non maintenance charges for my a/c, asper rbi guidelines no maintenance charges should be charged to salary account,
                    Please clarify.

                    My bank account number: [protected]

                    Bank address:
                    G-01 discoverer bldg it park, whitefield road. Bangalore -560066 karnataka.
                    Sep 6, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit for Terms and condition: http://www.hdfcbank.com/common/hdfcbank_tnc.htm Please write to [protected]@hdfcbank.com for any further clarification or assistance.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      B
                      BhargavK1987
                      Jul 31, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500010
                      Website: HDFC BANK Website

                      Hi team,
                      I have seen the following charges in my hdfc salary account.

                      1. Hdfc has started charging once every quarter

                      2. Inst-alert chg inc gst jul-apr 2018 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

                      They should inform the customer before charging. You cannot hold the customer at ransom.

                      I am not sure how to resolve this please advice...
                      Sep 15, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Effective 1st April 2013, the customer's registered for Insta Alerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%. Please write to us at [protected]@hdfcbank.com for further assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        B
                        bullboi
                        Jul 31, 2018
                        Resolved
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                        Resolved

                        I want hdfc bank to change its slogan from "bank aapki mutthi mein" to "bank aapkye sim card mein" for it is useless to me without a mobile number.

                        I have an nre a/c with a vodafone postpaid number registered with the account. Although i have no other use for it, i had to deposit rs1500/- for ir services just to receive sms otps.

                        I have also an email registered with the bank account, but the "truly digital" bank simply won't trust it, thus forcing me to rely on vodafone to use my bank account.

                        What a shame and a crappy system?
                        Sep 2, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 01, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Talk to, visit your branch... that's your solution to everything. I want an option to choose whether to receive otp via email or SMS.
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                          C
                          Citrix
                          from Noida, Uttar Pradesh
                          Jul 31, 2018
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                          Address: Gurgaon, Haryana, 122001

                          My salary account (In hdfc bank) was created in my first company, so once i left the company and did not use the account for 1.5 year now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) or even they gave me any letter on intimation or approach me regarding this and now i received a message from hdfc regarding balance check and when i checked the balance it showing -8000

                          According to new rbi guidelines banks are not supposed to penalise for dormant accounts but when i contacted the customer care they are refraining from closing it saying i have to fill the fine.
                          Where should i approach now. Please help cause i am not able to pay the fine
                          HDFC Bank customer support has been notified about the posted complaint.
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                            M
                            Mrugesh Master
                            from Mumbai, Maharashtra
                            Jul 31, 2018
                            Resolved
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                            Resolved

                            Hi,

                            I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 4k.

                            Could you please transfer the amount in the new card. I am waiting for you response.

                            The food card number is : [protected]
                            Please resolve this matter asap.

                            My email : mrugesh. [protected]@tcs.com
                            Sep 4, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 01, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you in 1 working days.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              R
                              riteshsinghmd
                              from Vasai-Virar, Maharashtra
                              Jul 31, 2018
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                              Address: Mumbai City, Maharashtra, 400055

                              Dear Sir/Mam
                              This is Ritesh Singh and my mobile No:[protected] and my customerID:68854659 and i have jambo load 1Lack butit is paid near about 55000 .Now i want to cloased my loan so plz tell me the process and exact amout

                              My email ID :[protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                D
                                Dinesh Ghodke
                                from Mumbai, Maharashtra
                                Jul 31, 2018
                                Resolved
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                                Resolved

                                Address: Beed, Maharashtra, 431515

                                Submit a complaint
                                Cancellation of one assist membership
                                I am a hdfc bank credit card holder. The bank has auto debited rs. 5622.18/- from my credit card number ending with 3530/ without my concern on date:26/07/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.5633.18/-

                                Oneassist relationship number :? I dont no
                                Name :- dinesh ghodke
                                Mobile no. :- [protected]
                                Credit card number ending :- 3530
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Sir .mam plzzz accept my comlaint
                                My credit card not deliverd to me
                                Body Brar's reply, Jul 23, 2018
                                Sir.mam acept my comlaint
                                My credit card not deleverd to me
                                Dear Customer,

                                Greetings from OneAssist..!

                                We deeply regret for the inconvenience caused to you & appreciate your patience.

                                We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                Should you require any further assistance, please reach us at[protected].

                                Regards,

                                Riddhi

                                Team OneAssist
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                                  A
                                  Atmaram patil
                                  from Mumbai, Maharashtra
                                  Jul 31, 2018
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                                  Address: Thane, Maharashtra, 421202

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 0000 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the debited amount.

                                  Oneassist relationship number : 4704996
                                  Name :- atmaram bhiva patil
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 0000
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from OneAssist...!

                                  We deeply regret for the inconvenience caused to you.

                                  As per your request, plan has been cancelled vide Service Request number 3348016 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards,

                                  Riddhi

                                  Team OneAssist
                                  Atmaram patil's [Complaint's author] reply, Aug 9, 2018
                                  Dear Riddhi
                                  Team OneAssist

                                  Still not yet credited the amount to my credit card.

                                  Regards
                                  Atmaram
                                  Atmaram patil's [Complaint's author] reply, Aug 15, 2018
                                  I have still not received the refund to my credit card thus cancel my membership and credit the amount soon.
                                  Dear Riddhi
                                  Team OneAssist

                                  Still not yet credited the amount to my credit card.

                                  Regards
                                  Atmaram
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                                    J
                                    Jassi Kahlon
                                    from Patiala, Punjab
                                    Jul 31, 2018
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                                    Address: New Delhi, Delhi

                                    Hi.

                                    I am a client of hdfc from 6 years. I am using hdfc credit card num0309 from past 3 years. Always paying the dues on time. Last month I had some pending dues about 12000 I could not pay. As I was in well from long. I had not got my salary last month. Credit card department called me many time. I told them I ll pay once my salary will be credited. But the lady who was calling me from morning 7.oclock till late night and sending me massages .tgat she will send executive at my office and my home. I told her listen I ll pay by my sbi card as I don't Have cash and balance in my account. She shouted at me. Used bad language .she harass me at a level that I got panic attack .she was continually taking my one of frnds name. Who is add in my neft details.. She said tell him to pay your credit card. She checked his account balance also. And said. I ll call to your friends and family and abuse them.
                                    Just wanted to say is this the service you guys provide to your clients. That he or she got a panic attack .doc advice me to rest about 20 days. I m not be able to go my work. Cause of that lady.. What can I do now. Suggest me. Want to get rid from this credit card don't want this bad service at all which falls me sick and mentally pressure on me. Req you to Plzz settle my credit card. I don't have much amount to pay. See Wotever you guys can help.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      A
                                      anandr8
                                      Jul 31, 2018
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                                      Address: 605602

                                      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 0274 without my concern on date:22/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

                                      Name :- Anand Rajagopal

                                      Credit Card Number Ending :- 0274
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                                        K
                                        Kunwar Rakesh
                                        from Delhi, Delhi
                                        Jul 31, 2018
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                                        Address: 121005
                                        Website: J

                                        I'm loan enquiry to your bank 1time but your bank show my cibil record 2 times plz correction this mistake and revole itrecord, because im not any1, 20, 000 enquiry 1your bank plz correction this and update this report my cibil my pan no. Akapr7535Bmy mobile no. [protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
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