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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
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HDFC Bank reviews & complaints page 916

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P
pradip krghosh
from Aizawl, Mizoram
Jul 26, 2018
Resolved
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Address: Kolkata, West Bengal, 700028
Website: www.hdfcbank.com

The lpg subsidy was last credited in my account with hdfc bank dumdum cantt. (Branch code no. 106) against cash memo no. [protected] dated 03.07.2018. My account number became non active due to non linkage of aadhaar card. Subsequently i have linked my aadhaar to my bank account and also linked the bank account with my lpg. It could also be seen from the consumer list that the subsidy was duly forwarded to the hdfc bank which has returned uncredited to my account. Whenever i met the branch manager and the dealing assistant of hdfc bank, dumdum cantt branch, kolkata, they declined to listen to my problem. Of late it is noticed that the subsidy is not being regularly credited without fault of mine.

In the circumstances stated above, i would pray your kind intervention into the matter for the redressal of the injustice which is being done with me.

Email: pradip. [protected]@gmail.com
Sep 10, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance
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    Rohit Kritika Agarwal
    from Bengaluru, Karnataka
    Jul 26, 2018
    Resolved
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    Address: 560034

    I have applied for credit card almost a month back but there is no sign of progress. I am not sure why hdfc has the only problem for such things with their products

    Application reference number
    [protected]s2
    Status
    In process

    Kindly get me an update on the issue.

    I was promised with yes bank card along with hdfc card and i have received the yes bank card within time but the hdfc is playing with the documents
    Aug 27, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 27, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. https://bit.ly/1GMQt4j

    -Anay
    HDFC Bank Customer Assistance
    Jul 31, 2018
    Updated by Rohit Kritika Agarwal
    i have not received any update yet and not sure what is taking so long for HDFC to provide the card
    Jul 31, 2018
    Updated by Rohit Kritika Agarwal
    this issue has not been resolved yet. if HDFC can't provide the card within the time limit then stop doing fake promises.
    either return my documents or provide the card asap.
    Aug 08, 2018
    Updated by Rohit Kritika Agarwal
    such a shameless bank. i have never seen such behavior from any bank. it is more than a month and i have not received the card yet.

    this fraud bank has taken documents from me and now they are neither sending the card nor returning the documents and not even replying to mails.
    i really wanna put up a complaint against this creepy bank in consumer forum
    Aug 16, 2018
    Updated by Rohit Kritika Agarwal
    this is what HDFC has responded after continuous chase.. 6 days are gone but no updates yet...

    HDFC Bank Credit Cards Support
    Sat, Aug 11, 6:32 PM (5 days ago)
    to me

    Dear Mr. Agarwal,

    Thank you for writing to us.

    This is with reference to your e-mail regarding application on your HDFC Bank credit card account.

    Your request is under review and we will respond to you with details within 7 business days. We appreciate your patience in the interim.

    Kindly note the query reference number for this e-mail: [protected]
    Aug 28, 2018
    Updated by Rohit Kritika Agarwal
    this has not been resolved yet but it marked as resolved what the ### is this
    this issue has not been resolved yet. if HDFC can't provide the card within the time limit then stop doing fake promises.

    either return my documents or provide the card asap.
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      Bhanupinki
      from New Delhi, Delhi
      Jul 26, 2018
      Resolved
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      Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

      Dear Sir / Madam,
      I have purchased a HDFC Life easy health policy in favour of My wife Mrs. pinki Rani as on date 10.08.2017. I have received policy[protected] documents as on date 23.08.2017.I have paid INR 2756 for purchased this policy. My wife admitted in hospital 18.05.18 to 21.05.18. I have claimed in company with all required documents. But Now HDFC company is making fool to me, and ignoring my documents. And not paying my claim amount . I have got too much hard work to collect all required documents. Documents List -
      HDFC Life policy
      Patient aadhar card
      Patient PAN card
      Discharge summary
      Doctor advisory letter
      Laboratory Reports
      Ultrasound report
      Hospital Indoor papers
      Hospital Registration certificate
      Hospital final bills
      HDFC Ergo policy card copy (Caseless payment )
      HDFC Ergo health insurance payment settlement & paid receipt

      When I purchased this policy, Agent informed me that for claim need only discharge summary. But Now HDFC life do not want to pay my claims. I have submitted all documents. There are no any left documents.
      I am attaiching Policy details and hospital final bill.
      I am getting too much trouble and mantelly harasement.
      Kindly help to me. I will be very thankful to you.

      Thank Yoy
      Bhanu Pratap
      Mob - [protected]
      Aug 29, 2018
      Complaint marked as Resolved 
      HDFC Life customer support has been notified about the posted complaint.
      Verified Support
      Jul 29, 2018
      HDFC Life Customer Care's response
      Hi, if you have any unresolved concern with respect to your HDFC Life policy kindly write to us at [protected]@hdfclife from registered email id to have the same addressed.
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        E
        Ekta89
        from Mumbai, Maharashtra
        Jul 26, 2018
        Resolved
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        Resolved

        Hi,

        I had lost my food plus card, i am a tcs associate, could you please block the card and issue the new card. Also my old card has balance money in that account around 3k.

        Could you please transfer the amount in the new card. I am waiting for you response.

        The food card number is : [protected]

        Please resolve this matter asap.

        My email : agrawal. [protected]@tcs.com
        Aug 27, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Jul 26, 2018
        Updated by Ekta89
        Update regarding my food card - old card has balance money in that account around 2.2k.
        Verified Support
        Jul 26, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Please contact phone banking number for further assistance in this regard. Phone banking numbers: https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

        Anay,
        HDFC Bank Customer Assistance
        Not getting OTP on my registered email n phone. not able to connect to personal banker its always busy.
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          Nithin645
          from Ernakulam, Kerala
          Jul 26, 2018
          Resolved
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          Resolved

          I had HDFC credit card, due to some reason i opted for settlement option with HDFC bank and paid the amount and finished the EMI amount, now the waver amount has been doubled,

          i went to bank to make the payment and close the card, but they are saying that they are not able to make the payment because system shows zero outstanding amount. Customer care says ousting amount has to be paid, but I don’t how to pay. Banks are not accepting payment, customer care not providing solution.
          Jun 28, 2019
          Complaint marked as Resolved 
          They have responded to query and provided me proper information
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 30, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

          -Anay
          HDFC Bank Customer Assistance
          Aug 02, 2018
          Updated by Nithin645
          i Wanted to close my credit card

          So I paid the full and final amount (33, 108) on 27th July 2018, The amount got deducted from my bank account 1-1-2018 . But i didn't get any acknowledgement from HDFC bank, , Nobody providing proper answer to me.
          Always telling it is not reflected in their system .
          i Wanted to close my credit card

          So I paid the full and final amount (33, 108) on 27th July 2018, The amount got deducted from my bank account 1-1-2018 . But i didn't get any acknowledgement from HDFC bank, , Nobody providing proper answer to me.
          Always telling it is not reflected in their system .
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            S
            Syed Ahsaan
            from Bengaluru, Karnataka
            Jul 26, 2018
            Resolved
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            Address: 560004
            Website: HDFC

            There I have applied a Jumbo loan through my HDFC Credit Card net banking on 13th July 2018 Wherein being a NON HDFC customers I was supposed to get a Demand Draft to my address with in 7 Days i haven’t received the demand drafts yet however the loan emi has started I have received a statement through Hdfc stating I have to pay my bills prior to getting the DD i have spoken to multiple agents from HDFC call centre after giving an excuse that it will be delivered with few days they dissconnect the line My understanding was since I have a HDFC CREDIT CARD I WOULD GET A DEMAND DRAFT WITH 7 days which is by 20th July, then why is it taking it so, I have Visited the Hdfc credit card branch which is at Richmond Town Bangalore None of them can help me stating its a credit card I just don’t want to be billed for the amount which I haven’t received it
            Sep 6, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Anay
            HDFC Bank Customer Assistance
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              S
              Somenath Manna
              from Kolkata, West Bengal
              Jul 26, 2018
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              Address: Kolkata, West Bengal, 700036
              Website: [email protected]

              This is first time dcd charge 24/7/2018 deduct my account so explain me and why charge deduct. Refund back right now
              Jul 26, 2018
              Updated by Somenath Manna
              Right now refund me

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                G
                guri@hdfc
                from Mumbai, Maharashtra
                Jul 26, 2018
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                Address: Ludhiana, Punjab, 141114

                I am a hdfc bank credit card holder. The bank has auto debited rs. 1517/- from my credit card number ending with 9775 without my concern on date:21/07/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1517/-

                Oneassist relationship number :?
                Name :- gurwinder singh
                Mobile no. :- [[protected]]
                Credit card number ending :- 977

                Thanks
                Gurwinder singh
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  from Mumbai, Maharashtra
                  Jul 26, 2018
                  Resolved
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                  Address: Thane, Maharashtra, 421202

                  Dear hdfc,

                  I was using below credit card which was stolen and after blocking i have made my all outstanding against my credit card. But till date i have not receive noc letter from hdfc bank neither on email.

                  Requesting to send noc letter on my below mail id.

                  Cc no: [protected]
                  Mail id: [protected]@gmail.com

                  Regds
                  Sachin kawde
                  [protected]
                  Aug 30, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                  -Anay
                  HDFC Bank Customer Assistance
                  1. मेने देवास hdfc बैंक में sip करने के लिए 1 महीने पहले फॉर्म जमा किया जो आज तक नहीं चालू हुआ|

                  2. 1 सप्ताह पहले मेने पुनः चाइल्ड अकाउंट खोलने ka फ़ॉर्म जमा किया वह भी नहीं खुला |

                  लगता हे बैंक राम भरोसे चल रहा है ?
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                    E
                    efghij
                    from Mumbai, Maharashtra
                    Jul 26, 2018
                    Resolved
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                    Address: 421021

                    To hdfc bank,

                    I have foreclosed my two wheeler loan by visiting your branch in chembur in the month of may and thereon have been following up with the bank for noc and other documents.

                    Whenever i contact your customer care they say they have sent the say but i haven't received it yet.

                    Would request you to please send me the same at the earliest and share the pod details for me to track the same.
                    Aug 26, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are unable to act upon your query with the details provided. We request you to write to [protected]@hdfcbank.com, mentioning your loan account number, to enable us to check and assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
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                      B
                      bibhuticharandhal
                      from Kuchaiburi, Odisha
                      Jul 26, 2018
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                      Address: Khordha, Odisha, 751013

                      I already have one health policy bearing no: hn[protected] in the name of smt. Bhagabati dhal & is due for renewal on[protected]. But due to unavoidable circumstances i am not willing to renew the same further which i already have communicated to hdfcgi. But they have given me a notice that the policy will be renewed & will be charged to my credit card a/c within 10 days from today without my consent.
                      Kindly stop the policy as soon as possible.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Swatii05
                        from Delhi, Delhi
                        Jul 26, 2018
                        Resolved
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                        Address: Rohtak, Haryana, 124001

                        This is to inform hdfc that i mrs swati bakshi wife of mr maneet bakshi
                        We have taken an auto loan from your bank for which we have paid the 1st instalment due to some cheque issues we told hdfc one day prior that we have cash in hand please take money from us and submit for the instalment but we were guided to add the payment in the morning itself but later on we received a text that there are insufficient funds. But the funds were there only in our bank account.
                        Secondly today 26th july 2018 at 11:41 am i received a call from ‭+[protected]‬ and the executive name mohan was behaving very rudely as if i stole money from him and later on when i told him that please speak to my husband then he said his number is going not reachable, you have to speak to me.
                        While i was talking to him he was talking very rudely in between the words. Later when i told him please talk to me normally and listen to me. I told him that when my husbands phone will be on i will speak to him or in the evening i will talk to him then he said i will put a letter on your name. I told him please talk to me with low tone he was not listening to me even when i shouted on him and told him tell me your name first because you don’t have manners how to speak then he said you are karzdaar and tumne mera paisa dena hai and again he was saying these things very loudly as if we are not ready to pay you the amount.
                        But i am sorry if you have such rude executives in your hdfc bank then i will not be ready to take any call from you.
                        You guys have to take money from me, so you have to speak in a good manner but people from your customer care department are like they are the king and we are the thief’s. Please take some action against this because i am not at a stupid person who will listen to such bad behaviour over the phone.
                        Aug 28, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete concern, account Loan no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Anay
                        HDFC Bank Customer Assistance
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                          D
                          Deven Kr.
                          from Delhi, Delhi
                          Jul 26, 2018
                          Resolved
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                          Resolved

                          Address: 110043

                          Dear sir, i bought a mobile from amazon.com on (25th-may-2018) with emi option of my hdfc credit card the transaction amount was (Rs.10999 for mobile + rs.449 for mobile protection plan. That total amount is rs.11448) which i have paid by my hdfc credit card. But because of the wrong order of the product i canceled the order and asked amazon to return my refund. After two days i have received some emails regards my refund of amount from amazon. They said "sir that we have made your refund, you will be seen the amount in your account in the next 5-7 working days. Till the end of completed 7-10 days no credits were found in my card. That amount of emi coming in my bill statement every month and i don't know why every month i'm being paid the money that i do not have.
                          Today, it has been 2 months since i have requested for my own money. So many times i talk to hdfc customer care and every time i talk to care represenetative they take complaint but nothing happens. And some time says that"sir amazon has your money and amazon speaks that we take full money from the bank and the bank takes you that money every month through emi and your money has been refunded as soon as we talked to you. We do not have any money for you.

                          Now i m asking to you sir plz tell me where my money is. Plz give me my own money. Plz do needfull.
                          Sep 7, 2018
                          Complaint marked as Resolved 
                          refund still not received. no any response from bank.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                          -Anay
                          HDFC Bank Customer Assistance
                          Sep 09, 2018
                          Updated by Deven Kr.
                          Mr. Anay plz update me about my query.
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                            Bhargav Vadlamoodi
                            from Delhi, Delhi
                            Jul 26, 2018
                            Resolved
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                            Resolved

                            Address: 560037

                            Hi,
                            I have applied for hdfc credit card around 15 days back, and the status is in process but i got message from hdfc bank to my mobile number saying that "one time password (Otp) for hdfc bank credit card ending with xxxx is xxxxxx. Pls use this otp at hdfc bank atm (Language selection screen) to create your atm pin before 25aug18".

                            Kindly let me know how many days i have to wait to get a card.
                            Aug 26, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed and confirm that, as an outcome of our review, an HDFC Bank credit card number ending with 3363 has been approved and will be despatched to your mailing address maintained with us. You may look forward to receiving the card shortly.

                            Anay,
                            HDFC Bank Customer Assistance
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                              C
                              Chetan.k1
                              from Delhi, Delhi
                              Jul 26, 2018
                              Resolved
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                              Resolved

                              Address: 110074

                              Dear concern

                              Amount of 2527 has been deducted without any information i am a loyal customer of hdfc associated with bank for than 5 years but from few months.. Bank has deducted money any how as they have target to recover atleast 2k every month.
                              Would request you to look into this and if possible please suggest me to close account and transfer my remaining loan to other bank since i am not able to effort this useless deduction which is without any information..
                              600 again has been chared for gst. Why may amount has been deducted in july which has been already communicated to bank.
                              Again 158 for april month
                              Again 247 some gst charges for april month only.
                              Similarly all together 2527 in single day deduction.
                              Please understand i am salaried person and will not able to effort this much of deduction every month and which is not applicable in other bank.
                              Please advise and request you to sort this urgently.
                              Regards
                              Kumar chetan
                              Aug 29, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 26, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to state that outstanding charges are recovered from your account since the required balance was not maintained. The charges are levied as per the schedule of fees and charges applicable. We request you to write to [protected]@hdfcbank.com for any further clarification or assistance.

                              -Anay
                              HDFC Bank Customer Assistance
                              Jul 27, 2018
                              Updated by Chetan.k1
                              Thanks for reply.
                              Please advise on process to close account and to transfer balance loan amount to other bank.
                              April charges shouldn't be deducted in July and please let me know which bank use to deduct balance for 2500 without any information and if a personhave enough balance and he or she not using net banking they will never come to know dis type of deduction.
                              Thanks
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                                R
                                ranjeetghorpade
                                from Kanpur, Uttar Pradesh
                                Jul 26, 2018
                                Resolved
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                                Resolved

                                Address: Kolhapur, Maharashtra

                                Sir i have credit card in hdfc bank, last 3 months i don't have job right now, my family went from major medical treatment of my father and main accident. So that i have plan settlement my credit card, from last 2 months the hdfc peoples contact with on different numbers, they are harassing me daily with 15 to 20 calls, i told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me. I sent mail to [protected]@hdfcbank.com on 12 july and i got reply from priorityredressalrpm. [protected]@hdfcbank.com to contact mr. Amit on the number [protected] for further assistance on settlement. But yet i have not received any reply even though i contacted him. He is saying its not possible to do settlement form his end. Now what i can do in this case. I did everything. I called some numbers they are not picking my call. I have all the details of recorded phone calls, sent mails, sms and all. So, please try to understand my issues and close my card with lowest settlement amount.
                                From hdfc bank fulchand chavan form collection department mumbai and his team is daily harassing me. Please contact me on ghorpade. [protected]@gmail.com my reference number for this correspondence is [protected] got from hdfc.
                                Aug 29, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                we have reviewed your comments expressed and confirm having responded to your email id on July 18, 2018. The reference number for this interaction is [protected].

                                -Manoj
                                HDFC Bank Customer Assistance
                                Yes, but as per your mail, I contacted to Mr. Amit Ghorpade from Kolhapur. But he said he don't have right to do settlement. Now what can i do ?
                                Yet I haven't got any reply from hdfc
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                                  S
                                  Shruti Kurup
                                  Jul 26, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400042

                                  This is Shruti Kurup, account number[protected] and branch : sector 17, vashi, navi mumbai .I had a salary account with hdfc while working with Wipro 4 years back and is inactive since then.I had requested via email as well as send documents via mail to deactivate that account as I shifted to USA. Now I wanted to open an Nri account and they say I have to pay 9000 to do so.
                                  Sep 4, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 26, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please note that there is no provision to process account closure request through email. We request you to send a fresh application to the branch through courier or post for the closure of account.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    P
                                    p.pramav
                                    from Pune, Maharashtra
                                    Jul 26, 2018
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra

                                    Hello team,

                                    I am a hdfc bank credit card holder. The bank has auto debited some amount from my credit card number ending with 4181 without my concern on date:[protected]. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

                                    Oneassist relationship memberid: field 29
                                    Name :- pranav prakash
                                    Mobile no. :- [protected]
                                    Credit card number ending :- 4181
                                    Relationship id : 2420637

                                    Thanks,
                                    Pranav
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Pranav,

                                    Greetings from OneAssist,

                                    We are sorry for the trouble caused to you.

                                    As per your request we have initiated the cancellation process vide service request number-3388380. Your refund 1899/- will be credited to your account within 5 to 7 working days.

                                    Regards,

                                    Sophia,

                                    Team OneAssist.
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                                      N
                                      Naresh More13
                                      from Mumbai, Maharashtra
                                      Jul 25, 2018
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 400014
                                      Website: www.hdfcbank.com/branch-atm-locator/hdfc-bank-banks-dadar-east-mumbai-6159/Home

                                      Hi hdfc bank,
                                      My customer id is 20894192
                                      I have opened the account almost long back and now you started charging me something weird which was not stated to me. I see multiple transactions which are being charged for no reason.
                                      If you don't revert these charges i'm going to end my relationship with hdfc by closing my saving and current account.

                                      Each month i am getting deduction of inr 17.70 in my both (Saving + current) account. Stop this on high priority.
                                      Below some cases
                                      Inst-alert chg inc gst -inr17.70
                                      Ib funds transfer dr-[protected] - inr17.70
                                      Aug 28, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 26, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Effective 1st April 2013, customer's registered for InstaAlerts service with 'SMS' facility, would be charged as follows: Salary/Savings Account: Rs. 15/- per quarter Current Account: Rs. 25/- per quarter Additional Information: Customer's who are registered only for 'Email' alerts facility for receiving InstaAlerts will not be charged. Debit/Credit Card Transaction alerts sent as per regulatory guidelines and NetBanking transaction alerts do not form part of InstaAlert Service. Customers who are not registered for InstaAlert service will continue to get these alerts free of charge. All fees and charges mentioned above will attract Goods and Services Tax (GST) @18%. For further assistance, you may contact us on [protected]@hdfcbank.com

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Junaidk569
                                        Jul 25, 2018
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400061

                                        A deduction of 260.88 inr was done without my knowledge.

                                        This is to ascertain the fact that i have not used my card for retail purchase on the mentioned date.

                                        Cheque/ref no.:mir[protected]
                                        Withdrawal:260.88

                                        Narration is as follows :
                                        Dc intl pos txn markup+st[protected]mir[protected]

                                        Date:25 jul 2018
                                        Value date:25 jul 2018

                                        Kindly explain the same as to the nature of this transaction. Thanks in advance.
                                        Aug 27, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 26, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We request you to write to [protected]@hdfcbank.com from your registered email ID, mentioning the issue along with your account details, to enable us to check and assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll sort this out for you.

                                        -Anay
                                        HDFC Bank Customer Assistance
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