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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 913

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A
anandr8
Jul 31, 2018
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Address: 605602

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 0274 without my concern on date:22/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

Name :- Anand Rajagopal

Credit Card Number Ending :- 0274
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    Kunwar Rakesh
    from Delhi, Delhi
    Jul 31, 2018
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    Address: 121005
    Website: J

    I'm loan enquiry to your bank 1time but your bank show my cibil record 2 times plz correction this mistake and revole itrecord, because im not any1, 20, 000 enquiry 1your bank plz correction this and update this report my cibil my pan no. Akapr7535Bmy mobile no. [protected]
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      Srinivasan_Manickam
      Jul 31, 2018
      Resolved
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      Resolved

      I have ordered earphones through flipkart and i paid rs.8094 using hdfc netbank. My order got cancelled and they initiated refund also, they have mentioned that refund has issued to your bank. But i did not get it yet. If the refund not credited in my account on or before july 24th, 2018, they asked to discuss with bank. I have attached screenshots for your reference.

      Reference number:[protected]
      Reference number:[protected]
      Sep 15, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, account no./customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      HDFC Bank — Adhoc stmt charge debited from my hdfc account

      Ad hoc statment charge ₹118deduct from my account
      Without information dated 25.07.2018
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        K
        KarthikMG
        from Bengaluru, Karnataka
        Jul 31, 2018
        Resolved
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        Resolved

        Address: 560093

        Bought a pixel 2 phone in flipkart sale on may 13.
        As per the offers, hdfc back gave an additional cashback of 8000 for the transaction via credit card.
        When i bought the order, the offer was applied and was informed by flipkart that i would get the cashback within 60 days.

        Order number: od[protected]

        I have not received the cash back yet. Its been more than 75 days.
        Please do the needful and transfer my cashabk amount.
        Sep 3, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 31, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete concern, card no., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
        I paid my home loan amount on 11 jul 18 and date given by the bank to collect property paper on 26 jul but bank not provide my paper s till date kindly inform me for the delay and why the paper yet not given to customer
        I have been trying to login to my netbanking account over the past three days but it shows me that I need an OTP (God knows why). I am not getting it despite multiple trials. I am getting all other texts
        Hi team,

        My creditcard has been processed and approved from bank bazaar.com but it was not delivered to my address.
        Could you please arrange the delivery to my below work address?
        Priyanka Jain,
        Radius Tech Park, hinjewadi Phase 1 Pune-511057
        DOB-03/02/1989
        Below is my application Ref no for credit card applied:

        [protected]
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          N
          Nipa Basu
          from Bankura, West Bengal
          Jul 31, 2018
          Resolved
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          Resolved

          Address: Kolkata, West Bengal

          I have applied for a personal in hdfc bank. It has been two weeks. The uap number is 11014359. Despite submitting every document they have asked still i have not received the loan. Above all, every day they are assuring me i will be getting the loan today. I am a west bengal government employee (High school teacher) and they have taken three signed cheques with blank space in the amount section. I am afraid of being duped by this private bank.
          Sep 4, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 02, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Please e-mail us at [protected]@hdfcbank.com with below details for further assistance. Loan Reference Number/Application Number, Name of the Applicant (as it appears in your Loan application form), HDFC bank account number ( In case you hold account with HDFC Bank), Your Address, Your contact number(s), Type of Loan (e.g. Personal/Express Loan Plus/Auto ), Amount of Loan, Name of the Direct Selling Associate/Sales person (if available), Contact Numbers of the DSA/Sales person (if available), Date on which Loan Application was collected, List of other Documents Collected, Any communication from the DSA. Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
          I got an SMS from HDFC BANK wrote that ACH Debit mandate registered for Rs. 50000 /- in AC no ***********94928 for 5 paisa with UMRN NO.***************. What is this about? I have invested in 5paisa.com but i dont know what this message means and i am getting it for the 3rd time, Please take action immediately.
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            S
            Sumit Kurund
            from Pune, Maharashtra
            Jul 31, 2018
            Resolved
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            Address: 411018

            Hi there
            Today i received msg from hdfc bank mentioning
            "mandate reference no.* issued to icici bank limited with value rs.70292 amount and frequency mnth is received today for processing in case of any issue please get in touch with your branch.
            Can you please confirm that amount will debit from my account or not? Or this is only informal msg

            Thx
            Sumit
            Sep 14, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We wish to state that the ACH will be presented to your account as per the mandate submitted. You are requested to write to [protected]@hdfcbank.com, for any further clarification or assistance. Kindly mention the reference ID TTU[protected] in the subject line.

            -Manoj
            HDFC Bank Customer Assistance
            I had lost my Food Plus card, i am a TCS associate, could you block the card and issue the new card.Also my old card has balance money in that account around 2K.

            Registered mail:Asha.[protected]@tcs.com
            mobile num:[protected]
            card no : [protected]
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              S
              from Mumbai, Maharashtra
              Jul 31, 2018
              Resolved
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              Resolved

              My salary account (In hdfc bank) was created in my first company, so once i left the company 1 year ago. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me). Lots of my money deducted from my account because of this reason. I'm job less and i'm still studying. I am student.

              They have no right to do whatever they want without informing the customer.
              How? I'm gonna pay my hard earn money to them without any mistake.

              Bank detail:
              Bank: hdfc
              Branch: mahakali caves road andheri east.
              Isfc: hdfc0000543
              Sep 3, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Aug 01, 2018
              Updated by [email protected]
              Done.
              Thank you for quick response.
              Verified Support
              Aug 03, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Glad that we could help resolve your concern. Do let us know if we can help you in any other way.

              -Anay
              HDFC Bank Customer Assistance
              Hi Team

              Please cancel my membership on urgent basis and confirm. I call many times one assist helpline number but no one properly revert till date
              My registered mobile number [protected]

              Rgds
              Lalit Walia
              [protected]
              From my account RS 885 got deducted stated asDebit card annual fees.
              This is unauthorized deduction.

              I need my money to be get refund as soon as possible
              I had HDFE snapdeal credit card, The e-statement of this card is not received every month.I have received feb-2018 only remaining March, April May, June, July 2018 statements are not sent through my email
              kindly send
              My mail id is
              [protected]@gmail.com
              Dear Sir/Mam,
              I have got a two wheeler loan from Centurion Bank Kanpur on UP 78 AM 5263 in July 2003 and paid all the EMI but could not received noc.
              Kindly provide the needful.

              Regards
              Mata Prasad Trivedi
              KANPUR
              manoj.[protected]@yahoo.co.in
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                S
                Sunny84
                Jul 30, 2018
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                Address: Gurdaspur, Punjab, 143515

                Hi i bought sampoorn samrithi plan in 2012 and later found out that i have been given wrong information by the agent. Therefore, i stopped paying the premium. I paid them the first premium which is rs 100000 and then i contacted hdfc so many times to give me my money back as there is nothing mention on the policy about what happened if i dont want to continue.
                I allready did a complain in their head office and they haven' t shown any seriousness regarding this matter. Its really very sad for such a big company to be involved in this kind of scam.
                This happend with so many people. Their agents are selling these insurence policies at the name of fixed deposits.
                Thats what the agent told me that we are offering you the fixed deposit and after the end of 5 years, you are going to get 674000rs as a total sum assured. And its not the story of one agent. Most of their agents are involved in such kind of wrongdoings. It clearly shows that they were encourged by the company to sell as much policies they can at any cost.
                I live in australia now as an australian citizen. And according to ausyralian law, its a very serious crime and the persons involved in such kind of activities may even get a prison term if caught.

                Policy number 15058656
                Policy holder's name sikander singh
                Date of issue 26th march 2012
                Unique identification number 101n078v01
                My email - [protected]@yahoo.com

                The email address i registered with hdfc is no longer working as i forgot the password.
                Previous email [protected]@yahoo.com - not working
                HDFC Life customer support has been notified about the posted complaint.
                Jul 30, 2018
                Updated by Sunny84
                Hi
                I have received calls from So called termination dept of HDFC that I have a HDFC lapsed policy. If I pay another premium of 50000 I can get back money . I don't remember any such policy nor do I have the bond. I can give you numbers of the people calling me and the so called policy number.
                Pl advice.
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                  G
                  Gowthamsurya509
                  from Vijayawada, Andhra Pradesh
                  Jul 30, 2018
                  Resolved
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                  Resolved

                  Address: Hyderabad, Telangana, 500050

                  I had applied for credit card 2 months back but your team has stopped giving any communication after collecting the documents and not answering the call also. I got a sms with application ref no and a message of approval. Tracking link on the website is showing "in process" for the last 6 weeks. Was told that i'll get the card in 10 days after i apply, but it is still in process even after 2 months.

                  Really u had a worst service..

                  Ref no: [protected]s3

                  Creditcard appln no cc37247523
                  Sep 2, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 01, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  To enable us to process your application for a credit card we request you to send completed Residence address declaration form along with residence address proof. You can download the form from the below link. https://bit.ly/2AAcmdz Kindly send the documents to our mailing address mentioned below: HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

                  -Anay
                  HDFC Bank Customer Assistance
                  I have purchased a pixel 2XL phone on 15th April 2018 using HDFC Credit Card. The offer says that the cashback of Rs 10000 will be provided within 90 days. But I have still not received any cashback.

                  Please contact me on harshu.[protected]@gmail.com
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                    S
                    sriramvonline
                    Jul 30, 2018
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                    Address: Chennai, Tamil Nadu

                    Hi,

                    I am completely fed up HDFC sales chennai team, No one either responds to call or email.

                    Kalaiselvan - [protected] ([protected]@hdfcsales.com) was the contact person for HDFC home loans, gave a processing fee 11, 918 for loan account no[protected] on 16 may 2018. But that amount was credited from HDFC bank account and Lost by Accounts manager - Aarthi (aarthi.[protected]@hdfc.com).

                    According to Aarthi the cheque got bounced, buy she was some reason can't return my bounced cheque. they made me run to pillar to post to get unnecessary letters from HDFC bank.

                    And Aarthi and Kalaiselvan as me pay the processing fee again to release my cheque. and N . Azhagunilavan ([protected] - [protected]@hdfcsales.com), Deputy Manager - Mortgage and Sales was also aware of it.

                    Now HDFC sales personal neither Kalaiselvan or Azhagunilavan want to respond to my call or my emails.

                    Till now i don't what went wrong and all from HDFC sales team is hiding behind curtains.
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                      S
                      Jul 30, 2018
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                      Address: 421302

                      Hello I am the residents of Riyadh Saudi Arabia hear I am working so I plan to save my money in bank account so I request for NRI account.
                      All documents and deposit done 16 July but till now my account in action I want to use urgent basis for my account but still I am waiting.
                      Bank customer service telling we are already forwarded your remittance details to the concerned team in order to activate your account 14 day's completed but my account still in active I need to use my account urgent basis.
                      Please I need your support because of I unable to visit bank.
                      Regards,
                      Nuruddin shaikh
                      HDFC Bank customer support has been notified about the posted complaint.
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                        M
                        Mukki123
                        from Delhi, Delhi
                        Jul 30, 2018
                        Resolved
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                        Resolved

                        This is to inform you that, i am having a salary account with your hdfc bank since 2013. This complaint is regarding the unauthorized transaction from my salary account, in the morning when i was sleeping at my home, i got the two messages that an amount of 10000 and 2500 has been debited from my account at 08:11:25 a:m & 08:11:55 a:m, which have withdrawal from old mahavir nagar at the same time. I want to know that how it can be possible that someone can withdrawal the amount from account without carrying my debit card. For your knowledge i want to tell you that neither i have given my debit card to my any family member or nor to any know person. If required any further information my side, kindly give a revert or directly reach at below number. My intention is not to blame anyone but you guys can understand that this such amount is very huge for that person who is earning 25k in a month. It is requested you to kindly take an immediate action in this matter. Quick response will be highly appreciable. Awaiting for your quick response.
                        Aug 31, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 30, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your account/customer Id, transaction details, and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Jul 31, 2018
                        Updated by Mukki123
                        Dear Manoj,

                        Below is my details, please clear the issue as soon as possible.

                        Customer ID :[protected]
                        Mobile Number :- [protected]

                        Enclosing the screenshot of received messages.

                        Regards
                        Mukesh Kumar
                        [protected]

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                          C
                          Colako
                          Jul 30, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560034

                          I am being asked for an otp after entering my netbanking customer id and password during login. I don't receiving the otp even when i gave enough time (Like several hours) and therefore unable to login to my account.

                          I usually don't get asked for an otp to login. Only for certain other transactions after login or reset password.

                          My international number is registered and i usually receive other sms from hdfc. Kindly help.

                          Date of incident: 29th and 30th july 2018
                          Sep 7, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 01, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We request you to reinitiate fresh attempt and confirm below details on [protected]@hdfcbank.com from your registered email id: 1. Date and time of attempt 2. Step by step screenshot of the process followed by you 3. Your registered mobile number. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Mihir Prachish
                            from Mumbai, Maharashtra
                            Jul 30, 2018
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                            Dear Customer Mandate reference no: HDFC[protected] issued to NATIONAL SECURITIES CLEARING CORPN LTD with value Rs. 1100xxx.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

                            Why is this message being sent to me and for what reason?? I have not taken any loan or borrowings. The amount is huge.

                            Please revert back the reason for this.

                            Contact no. [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Kommana Dileep Kumar
                              from Chennai, Tamil Nadu
                              Jul 30, 2018
                              Resolved
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                              Resolved

                              Address: 560029
                              Website: BIRLA SUNLIFE INSURANCE COMPANY PVT LTD

                              Hi,

                              I received a irrelevant message today morning stating that

                              Dear customer, mandate reference no. Hdfc[protected] issued to "birla sunlife insurance company pvt ltd" with value 70586 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                              I didn't do any transaction with rs. 70586. Kindly check this fraud transaction.

                              Thanks,
                              Dileep kommana
                              Aug 30, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 30, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your complete concern, screenshot of the message, account no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                sankhe.nikita
                                Jul 30, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 40708

                                Date of incident :- 30/07/2018
                                Client number :- 7997462
                                Description :- i tried to liquidate fd through netbanking.
                                But getting error "we are unable to process your request".
                                This fd was booked online.

                                I want to liquidate the fd for some personal reason.
                                Please look into this why i am getting this error. Let me know if there is any other way to liquidate the fd.
                                Aug 31, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We request you to retry the transaction and write to [protected]@hdfcbank.com with the screenshot of the error message, incase if the issue persists.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  mkdash7318
                                  from Bengaluru, Karnataka
                                  Jul 30, 2018
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                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. My credit card number ending with xxxx0132 the bank has joined me with one assist membership without my concern. And also debited some monthly charges from my credit card so i am not interested about this service and don't want this membership any more. So cancel the membership please.

                                  Oneassist membership id : [protected]
                                  Name :- manoj kumar dash
                                  Credit card number ending :- xxx0132
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Jul 30, 2018
                                  Updated by mkdash7318
                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. My credit card number ending with xxxx0132 the bank has joined me with one assist membership without my concern. And also debited some monthly charges from my credit card so i am not interested about this service and don't want this membership any more. So cancel the membership please.

                                  Oneassist membership id : [protected]
                                  Name :- manoj kumar dash
                                  Credit card number ending :- xxx0132
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                                    Sukanya Chinnaraj
                                    from Bengaluru, Karnataka
                                    Jul 29, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560068

                                    Hi
                                    I had placed request for card swiping machine for one of my upcoming fair in indiranagar. I'm into textile business mainly deal with wedding silk sarees. I had given all the papers as requested by bank, and ur ppl promised to give the machine 28 first half in any worst situation, but in the end they failed to give the machine and fulfill their words. Bcoz of this i had to loose big business. All this happened bcoz o[censored]r negligence. I want to you settle for the loss way i incurred.
                                    Sep 6, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 30, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We understand that Mr. Naveen Kumar has contacted you with regards to your query. Kindly contact your Branch Manager Sharda Nand Kumar on [protected] for further clarification if any.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      devender kumar sharma
                                      from Ahmedabad, Gujarat
                                      Jul 29, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110064

                                      Dear senior officials,
                                      This is reference in my account which has opened my wife name mrs. Kanchan sharma in your bank maya puri -1 branch.
                                      Account number -[protected].
                                      I would like to inform you that my account opening date in your bank 14.06.2018 with amount of 84000/-inr, executive name mr. Hanif cont. No - [protected].
                                      When i went in bank met with mr. Hanif they explain me regarding woman account. I was agreed any all the formalities was done but unfortunately some issues was there, those issue were closed.
                                      My concern is this, when my account was opened no one informed me regarding any deduction, neither mr. Hanif nor any other staff. I also got call from mayapuri branch lady call me regarding inquiry opening account in our bank and kit has been received or not. She also not informed me regarding any deduction.
                                      I want to know all of you that have you provide him or her trainings or counselling regarding all features and benefits as well as all deductions with transparency.
                                      Sorry to say but there are many lacings in your system. How are take responsibility that, all the necessary information has been given to customers or not.
                                      I deposited 84000/-inr in your bank, as of now my account balance is 82, 883.30/- inr including my withdraw amount of 1000/- inr.
                                      1st deduction -236 on 12.07.18 (Debit card insurance)
                                      2nd deduction - 17.70 on 20.07.18 (Inst - alert chg inc gst apr-jun2018)

                                      Dear sir’s please tell me, had you informed to any customer regarding the this deductions at the time of new account opening??? Are your staff is not capable to any clarifications to customer??? Why not your staff transparency delivered to customers???
                                      2nd things my account opening date is 14.06.18, how you can charges to me for 3 months (Months april –may-june). If your bank can not leave then how can you charge more than me.
                                      I wants all clarifications asap. Deductions screenshot is attached.
                                      Replay awaited form seniors only.
                                      Sep 4, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 30, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We request you to kindly provide us with the following details to enable us to assist you further. 1. Your Contact details 2. Date and Mode of submission 3. Complete address of Branch where the same was submitted as per website. (ALONG WITH IFSC CODE) The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM. Please share the details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        N
                                        Nilesh Mahure
                                        from Hyderabad, Telangana
                                        Jul 29, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Telangana, 500046
                                        Website: www.oneassist.in

                                        Cancellation of one assist membership
                                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1298/- from my credit card number ending with 8810 without my concern on date:27/07/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                                        Oneassist relationship number : 2389093
                                        Name :- nilesh pandurang mahure
                                        Credit card number ending :- 8810

                                        Kindly do not activate this membership again in the future.
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Dear NileshPandurang,

                                        Greetings from OneAssist..!

                                        We regret for the inconvenience caused to you and apologize for any misinformation given to you.

                                        As per our records, we can see that your cancellation request is already been processed vide a Service Request number 3380347 on 24 July, 2018.

                                        The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                        Regards,

                                        Deepali

                                        Team OneAssist
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