I made 3 transaction on 1aug, 2018. All of them are showing status "processor down"'. Money deducted is neither credit to beneficiary account nor came back to my account. If you can not make transaction immediately, then what is the meaning of imps? Either money should be credited to beneficiary account immediately or should be refunded within few hours. I know the policy that if imps transaction fails, money will be refunded in 5 working days. But people make imps transaction only if there is any emergency. Waiting for 5 days is unacceptable condition.
Rrn reference no. :[protected],[protected],[protected]
Sep 7, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2018
HDFC Bank Customer Care's response Dear Customer,
We note that the referred transactions have been timed out and will be settled offline. We request you to wait for 3 working days. In case the beneficiary/beneficiary bank claims non-receipt of payment, please write to [protected]@hdfcbank.com, to enable us to check and assist you further.
-Anay
HDFC Bank Customer Assistance
Greetings from OneAssist,
We apologize for the trouble caused.
As requested by you we have initiated your cancellation process vide service request number 3413002. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.
Thank you,
Regards,
Sophia,
Team OneAssist