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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
shubham pandey1
from Chennai, Tamil Nadu
Aug 4, 2018
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Sir

Hi i want to complain against hdfc bank for cheating me & keep delaying my concern for long time. I shop at jabong using hdfc credit card but i have not received my cash back post 60 days passed. Timeline for cash back has also passed. My case no is : [protected] but there is no update for my case no. Kindly credit my cashback & take strict action again hdfc bank.

Best regards,
Shubham kumar pandey
Sep 17, 2018
Complaint marked as Resolved 
Thank you forum, jabong, hdfc bank for help.
HDFC Bank customer support has been notified about the posted complaint.
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    C
    CAgrawal
    from Pune, Maharashtra
    Aug 4, 2018
    Resolved
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    Resolved

    I have made total two payments for my hdfc credit card through paytm. One is 2000 rs and other one is for 200 rs. It is successful from paytm but hdfc is claming that it has not been received. It was an imps transaction so why it's still not updated in my account. Paytm and hdfc both are blaming each other. Either i want my money back or update the money in my account asap.
    Apr 19, 2019
    Complaint marked as Resolved 
    My issue was not resolved. They charged me late payment fee wrongly. I am done with HDFC credit card now.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 04, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your card number, transaction details, and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    Aug 05, 2018
    Updated by CAgrawal
    Hi, I have sent the mail on given email id. Kindly resolve my issue.
    Aug 06, 2018
    Updated by CAgrawal
    Hi HDFC bank, it’s Monday already. When can I expect my money? Hoping to hear soon @HDFCBank
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      A
      Ajay Singh Tripathi
      from Abhaneri, Rajasthan
      Aug 4, 2018
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      Address: Jaipur, Rajasthan, 302004

      Dear sir,
      I am having a account in your bank
      I am facing problem for demat statement. I called cosutomer care Center many times . They transfer my call on hold always . When ever I enter last 4 digits of your reg mobile number cumpyter say it’s a invalid number .
      Kindly help me out
      Thanks
      HDFC Bank customer support has been notified about the posted complaint.
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        B
        babupri
        from Warangal, Telangana
        Aug 4, 2018
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        Resolved

        I had applied for a loan in hdfc file no[protected], dated 25 april but they did not approved, reason they are giving non eligible, on 6 july 2018, mean while they regular demanded all related paper till 4 july 2018.
        Now they are saying we will deduct some amount of processing fees. Whereas there is no commitment of regarding deduction of amount.
        We have file refund amount on 18 july 2018, but they are misbehaving and not refunding an amount.
        (Hdfc sales pvt ltd k, aushambi)
        I want to refund my full amount as soon as possible.
        Sep 13, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

        Regards,
        Team HDFC Home Loans
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          H
          hocuspocus32
          from Kollam, Kerala
          Aug 4, 2018
          Resolved
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          Resolved

          Address: Kollam, Kerala

          This is in regard to my account no [protected] which is with your bank at branch Kollam, Kerala. I’m unable to do any kind of debit transactions on my mentioned account, when contacted the Phone banking I was suggested to visit the nearest branch at Kollam, and on visiting the branch, the associates were unable to assist and mentioned that there is a No Debit applied on my account and when asked for the reason I was given a wearied answer that there is no reason mentioned by the person who has blocked the account.
          Please clear this asap
          Aug 10, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

          -Manoj
          HDFC Bank Customer Assistance
          Aug 07, 2018
          Updated by hocuspocus32
          any update?
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            S
            SumantaBanerjee
            from Kolkata, West Bengal
            Aug 4, 2018
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            Address: Kolkata, West Bengal, 700082

            Hdfc bank letter dated 04/07/2018 subject debit card loan number [protected] as per hdfc bank my loan number [protected] amount 12357 tenure 6 months emi 2157 bank shows transaction made by flipkart on 02/07/18. As per flipkart there is no transaction made by flipkart on that date. With my concern i have not made any transaction with this amount in near past. I have recorded voice of flipkart and hdfc both are contradict to each other
            +2 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              Piyush_Malhotra
              from Basi, Punjab
              Aug 4, 2018
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              Resolved

              Address: Gurgaon, Haryana, 122001
              Website: www.hdfcbabk.com

              I worked in an it company, there hdfc bank employees came and offered us the service charges free credit card at 0 service charges. I applied for that and got a hdfc credit card but last year 590rs was deducted from my credit card as of service charges, then i talked with customer support that my credit card is 0rs service charge then they refund back. But now again they charged me 590rs. As service charge on service charge free credit card. This is rediculous behavior of hdfc bank. I would suggest everyone to nit use hdfc cards. Please look into my complaint, i also registered complaint for the same in hdfc bank.
              Complaint no is:- [protected]

              My contact no is:- [protected]
              Sep 4, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We observe that your Money Back Credit Card has been issued as a priced card and in view of the same, renewal fee of Rs.500.00 was debited to your card account as the required spend threshold of Rs.50, 000.00 was not met in the last 12 months. You may visit the following link https://goo.gl/WekULv to know the features and benefits of the card.

              -Manoj
              HDFC Bank Customer Assistance
              Aug 05, 2018
              Updated by Piyush_Malhotra
              This was not notified by the hdfc team that you should met with a threahold of 50, 000. It is a cheating with the customers.
              Need to de-register my card.
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                H
                hazoorsingh
                from Amloh, Punjab
                Aug 3, 2018
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                Address: 143001
                Website: [email protected]

                Dear concern

                my name is hazoor singh, i have taken two wheeler loan from hdfc bank a few years back which was cleared and noc was given by hdfc bank, inspiteof that my name is reflecting in sibal, i had talked to hdfc bank authorities but they replied that they have no objection and i should talked to sibal authorities but inspite of talking with sibal authorities, no one either from sibal or from hdfc bank is taking responsibility, as i pesonal loan but due to sibal problem i am not able to buy it. kindly help me and do the justice.

                for correspondencemy email id is [protected]@gmail.com
                and my contect no is [protected]
                +2 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  P
                  Puranmal Pansari
                  from Patna, Bihar
                  Aug 3, 2018
                  Resolved
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                  Resolved

                  I puran mal pansari is a costumber of jamalpur branch
                  Cust id[protected]
                  Acc no.-[protected]
                  Phone no.[protected]
                  I have given my fd form on 31/07/2018to bank employee mr. Javed but he did not do till 3days when i called him he talked to me like an illiterate man and rude man. I was very hurt from this. I request you to kindly take an action for above mentioned reason.
                  With regards
                  Puran mal pansari
                  Sep 15, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that our Branch Official Mr. Jawed Ahamad has contacted you to address your queries and concerns. Please feel free to speak to Mr. Sandeep Kumar on [protected]/ [protected] for any further clarification or assistance.

                  -Manoj
                  HDFC Bank Customer Assistance.
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                    A
                    Anilkumar Singh
                    from Mumbai, Maharashtra
                    Aug 3, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 401107

                    Hdfc Credit card team didn't care about loyal customers. I am using my credit card from past 10 month & paid every bill on time but there are no limit increase offer from bank, others like sbi & amex offers limit increase just after 6 months o[censored]ses with regular payments.
                    Service not up to the marks so planning to close the card.
                    Aug 18, 2018
                    Complaint marked as Resolved 
                    My credit limit is enhanced & my card is upgraded also. Thank you HDFC BANK!!!
                    HDFC Bank customer support has been notified about the posted complaint.
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                      V
                      vinni@27
                      from Delhi, Delhi
                      Aug 3, 2018
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                      Address: New Delhi, Delhi, 110075

                      My name is naveena, & I am using hdfc bank credit card since last 2 years.
                      I always pays my bill on time, but last month payment was not done by me on time as I was out of country.
                      I was late due to some genuine reasons but they charged 1800 rs. extra for just 2-3 days late payment..
                      I called to hdfc customer care several time & requested for the waiver but they rejected all my request three times. they don't even try to understand customer problem & their executive language is also very harsh.
                      This is the worst services I have ever got from a private bank.
                      hdfc bank & its services are too poor & so embarrassing, they never cooperate with their customer.
                      I highly recommend not tp use this bank & its services. so bad & cheap.

                      regards
                      naveena
                      HDFC Bank customer support has been notified about the posted complaint.
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                        N
                        Nikhiladitya
                        from Hyderabad, Andhra Pradesh
                        Aug 3, 2018
                        Resolved
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                        Resolved

                        It's been 3 years since i am getting calls from hdfc and it's agencies on personal loans and debit cards even though i have repeatedly telling that i don't have any requirement. If any requirement then there are many ways to reach the bank for availing a loan but not by forcing people to take loan or port loan for their benefits. I am seriously offended by this activity. Everyday calls on this is seriously irritating when one is in serious meetings and work.
                        Sep 19, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 05, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please share the caller details along with your registered contact details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
                        Oct 07, 2019
                        Updated by Nikhiladitya
                        I get many calls still. And your numbers are protected in the response
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                          A
                          Atmaram patil
                          from Mumbai, Maharashtra
                          Aug 3, 2018
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 421202

                          Hdfc ergo general insurance — deduction of my balance from my credit card without any confirmation.. Still not got any refund of the policy

                          Cancellation of hdfc ergo policy
                          I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 0000 without my concern. I am not interested about this service and don't want this policy any more. Policy issued me dated 18/07/2018 and have applied online cancellation for the policy on 01/08/2018 within 15days of policy issued to me so cancel the policy and refund the debited amount.

                          Hdfc ergo policy number :[protected]
                          Name :- atmaram bhiva patil
                          Mobile no. :- [protected]
                          Credit card number ending :- 0000

                          Hdfc ergo policy number[protected]
                          +1 photos
                          Sep 7, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 07, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed your comments regarding ergo policy and request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL.http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

                          Anay
                          HDFC Bank Customer Assistance
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                            W
                            winvijaygmail
                            from Bengaluru, Karnataka
                            Aug 3, 2018
                            Resolved
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                            Resolved

                            I applied for a hdfc fastag on 9th october 2017 by paying rs.300. I got a message that the account is created on 17th october 2017. On the next day (18th october), i recharged it with rs.500. The tag was activated on 25th october 2017 even before i receive the tag. Got to know from the customer care that the fastag will be delivered to address i mentioned, but i have not got the tag even after 30 days. I raised a request to cancel the tag and refund the amount of rs.800. This request is not yet completed. I have sent many mails to hdfc. [protected]@sahaj.co.in and v. R. [protected]@sahaj.co.in but still waiting for their reply for 1 year. I have also called up to customer care more than 25 times but no good response.

                            Walletid :[protected]
                            Customerid:[protected]

                            I have all the details of the transaction. How can i contact the consumer court regarding this.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Dear Customer,

                            Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

                            -Manoj
                            HDFC Bank Customer Assistance
                            winvijaygmail's [Complaint's author] reply, Aug 3, 2018
                            Is this automated response? I have mailed several times to the email-id you have shared but not response. I have sent all the messages and mails that i have received regarding the payment and cancellation request. Can you please search your Inbox for messages from [email protected].
                            winvijaygmail's [Complaint's author] reply, Aug 30, 2018
                            Hi Manoj,
                            I didn't get any reply from the mail id you mentioned. I have sent them more than 10 mails. Your customer care says that no such tag or account exists. Do you want me to send the proofs of my account in this site.
                            I have paid Rs.800 to the Walletid :17000000019071. Please arrange a refund as i have not even received the tag.
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                              H
                              humera1
                              from Mumbai, Maharashtra
                              Aug 3, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400054

                              Hi,
                              I humera khot had received call from manish agrawal on 5th july from his mobile no [protected] that he is from hfdc bank hr and since i had complaint against the agent shine.com raashi then i got in touch with mr rajjev and raaj now since i had complained against them after 1 year mt manish agrawal called me for refund or job opportunity in hdfc i paid him 19900 for gst after paying agent 258000 still i paid him trusted on 12th july he was supposed to call me for job then he told due to technical issue he could not call then he was not available for more than 8 days and on 23rd july he received my phone told me sorry then he told me that its more than 1 year my profile has been cancelled and he has given my file for refund of my amount in accounts department then mr vishwanath kulkarni contacted me through his number saying that i need to pay first 10500 for cancellation of profile some how i managed to pay since i am not working for than 1 year then he told after 1 week bank wants deposit of 15000 for refund i managed that also by borrowing from some one else yesterday i have done the payt today they were upposed to refund my amount mr rohan singh mr vishwanath assisstant told andd today their mobile is switched off please refund my money back
                              Thanking you
                              Humera khot
                              Sep 7, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 03, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee/ registration/recruitment charges etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee/charges/payment to them.

                              -Anay
                              HDFC Bank Customer Assistance
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                                R
                                Rangan Krishnan
                                from Mumbai, Maharashtra
                                Aug 3, 2018
                                Resolved
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                                Resolved

                                Address: 400705

                                Client id : 970618 name : rangan krishnan

                                I have submitted my kyc form twice, with copies of aadhar card, pan and electricity bill to hdfc bank, chembur branch, almost 2 months ago.
                                I am told by your customer care service that kyc has been received & updated.

                                But i receive message every week stating that my hdfcsec account is temporally suspend due to non submission of kyc and requesting me to submit the same as soon as possible.

                                I there any problem with the details i have submitted?

                                Can you please send a confirmation that my kyc is ok & complete and stop sending me the message

                                Regards

                                Rangan krishnan
                                Oct 17, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Aug 03, 2018
                                Updated by Rangan Krishnan
                                Client Id : 970618 Name : Rangan Krishnan

                                I have submitted my KYC form twice, with copies of Aadhar Card, PAN and Electricity bill to HDFC Bank, Chembur Branch, almost 2 months ago.
                                I am told by your Customer Care Service that KYC has been received & updated.

                                But I receive message every week stating that my HDFCSec Account is temporally suspend due to non submission of KYC and requesting me to submit the same as soon as possible.

                                I there any problem with the details I have submitted ?

                                Can you please send a confirmation that my KYC is OK & Complete and stop sending me the message

                                Regards

                                Rangan Krishnan
                                Verified Support
                                Sep 12, 2018
                                HDFC Securities Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused to you in this regard.

                                Your concerns are been looked into on priority.
                                We shall get back to you with the status shortly.

                                Regards
                                Customer Care
                                HDFC Securities Ltd
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                                  S
                                  sushil_patil
                                  from Noida, Uttar Pradesh
                                  Aug 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: 400706

                                  I am customer saksham shop nerul navi mumbai.

                                  Yesterday saksham shop deibted excess amount from pos machine (Hdfc debit card).

                                  The transaction amount was around 1007 but shopper swiped ₹10, 007 amount. And amount was debited from the my account.

                                  Shopper (Saksham shop) has claimed that he has done void sales. However, my hdfc bank account yet to reflect the refund. It was said to us within few minutes the money will get refunded. Its second day yet we haven't got money back.

                                  Please look into the matter.
                                  +1 photos
                                  Sep 7, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your account/customer Id, transaction details, date/time of the transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Vijaya Anand
                                    from Bilaspur, Chhattisgarh
                                    Aug 3, 2018
                                    Resolved
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                                    Resolved

                                    I took pension plan policy in 2103 (Mis guided by my agent that when i need i can take the money back with fund value of that time). When i came to know that policy is pension type and i asked the agent to cancel. Abut was told that the cheque submitted and i can't do. I discontinued from next year and wanted to surrender but again i was told that i have to wait for 5 years. Now in june when insurrenderd i was assured that i will get the full amount of 133877 against my one investment of one lakh. But i got only one third amount and even after my repeatedly requesting they are not giving my money and asking me to go for annuity plan only
                                    Sep 3, 2018
                                    Complaint marked as Resolved 
                                    HDFC Life customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 03, 2018
                                    HDFC Life Customer Care's response
                                    Hi, if policyholder have any unresolved issue with respect to his/ her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
                                    Sir My plan is hdfc sl classicAssure insurance plan I give first and second year 1lakh thane not pay and plan is all ready expir

                                    So no how can I gat my money

                                    Jahangir Khan

                                    Con. Jahangir.[protected]@yahoo.com

                                    [protected]
                                    HDFC Life Customer Care's response, Sep 10, 2018
                                    Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
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                                      N
                                      Noel William
                                      from Bengaluru, Karnataka
                                      Aug 3, 2018
                                      Resolved
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                                      Resolved

                                      Address: 560043

                                      My account has been blocked due to no bill payment done for the credit card for the last months. I've been trying to reach the customer care team, but always get to hear "our agents are busy, please try again later. I cannot access the money or make the min amount due payment.

                                      There is no way to even get in touch and inform them to auto debit a certain amount so that the account gets released.

                                      Is this what hdfc vouches for the customer service?
                                      Sep 5, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 05, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        A
                                        anil kumar Gummadiraju
                                        from Thiruvananthapuram, Kerala
                                        Aug 3, 2018
                                        Resolved
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                                        Resolved

                                        Address: 500013

                                        Credit card number :[protected]
                                        Customer id:63007411
                                        Complaint details : i used 43000 from my credit card my card limit is 45000. I payed some minimum due amount but i missed some dues due to some financial problems. How ever they deducted amount many times through my salary account. Till now i payed more than 90000rs for my credit card bill instead 43000 rs. Un billed credit card statement is showing 28000 rs. Yesterday i got my salary rs 16400 but the amount is blocked and it is showing negative 10000 even i paid more than 90000rs and also it decreased my credit score many times. I already paid more then 90000rs instead 43000 it is effecting my life. Please help me on this.
                                        +2 photos
                                        Sep 6, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 05, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        With regard to your credit card we request you to contact our Debt manager at[protected].

                                        -Anay
                                        HDFC Bank Customer Assistance
                                        Aug 08, 2018
                                        Updated by anil kumar Gummadiraju
                                        Still my complaint is not resolved
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