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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 909

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S
srivalli vaddadi
from Gurgaon, Haryana
Aug 6, 2018
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Hello, I continued one assist membership for 2 years and I didnot find it as useful as said in these 2 years.
Also I am tired of hearing repeated explanations and benefits using one assist from customer care people.
I would like to proceed for deactivation and thereby, will be grateful for getting it done from your end.
Thank you in advance.
Dec 31, 2018
Complaint marked as Resolved 
I called one assist customer care .They ask for valid reason to discontinue membership, if reason is true and vaild, they will initiate the cancellation request from their end .HDFC is not responsible and considers one assist as third party for cancellation requests .
HDFC Bank customer support has been notified about the posted complaint.
Aug 06, 2018
Updated by srivalli vaddadi
As mentioned above, Please do respond and deactivate my membreship.Thanks in advance
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    R
    Rakesh685
    from Lucknow, Uttar Pradesh
    Aug 6, 2018
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    Resolved

    Dear sir,
    I want to close my hdfc bank accounts. My bank account showing negative balance -3924.23, they said that this is accounts minimum balance maintenance charge. I visited belthra road ballia (Ifsc - hdfc0004085) branch but they denied to close may account and said that first you clear your negative/minimum balance charge -3924.23. Please help me.
    Sep 21, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 08, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We understand that our branch official, Mr. Arpit Agrahari has contacted you and addressed your concerns. We note that you will be visiting the branch at a later date to submit closure request. Please contact Mr. Arpit Agrahari on +91 [protected] for any further assistance.

    -Manoj
    HDFC Bank Customer Assistance
    Verified Support
    Aug 08, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    As per our records, your said account has been closed yesterday[protected]. Do write to us in case of any pending issue.

    -Anay
    HDFC Bank Customer Assistance
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      C
      cbr632
      from Coimbatore, Tamil Nadu
      Aug 5, 2018
      Resolved
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      Resolved

      Address: 500016
      Website: www.hdfcbank.com/personal/credit_card/cc_track

      I have applied hdfc credit card last week also my salary account is associated with hdfc bank where i applied for credit card. I have submitted all the proper documents and got verification call for address proof they said that your verification has completed successfully we have uploaded your house photo also. But after receiving verification call from third party agent i checked my status its showing disapproved.

      Status: disapproved
      Remarks:
      A format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

      After seeing this status i again called that third party person and bank person they said that verification done successfully from our end but still same status its showing they are not giving proper response if i ask again we don't know about further process already wasted 9 days

      I hope most of the people are facing same issue

      [protected]@gmail.com
      Sep 20, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 08, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to inform you that the application for Credit Card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your Credit Card application status in our Bank's website : www.hdfcbank.com under the following path: Personal Products - Cards - Credit Cards - Track your Credit Card.

      -Manoj
      HDFC Bank Customer Assistance
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        M
        Muthukumarand
        from Salem, Tamil Nadu
        Aug 5, 2018
        Resolved
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        Address: Chennai, Tamil Nadu, 600026

        Cancellation of one assist membership

        I am a hdfc bank credit card holder. The bank has auto debited rs. 2370/- from my credit card number ending with 5668 without my concern on date:05/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2370/-

        Oneassist relationship number : 2489327
        Name :- muthukumaran
        Mobile no. :- [protected]
        Credit card number ending :- 5668
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Muthukaran,

        As per the telephonic conversation we have initiated your cancellation process vide service request number 3426060. Your refund amount 2599/- will be credited to your account within 5 to 7 working days.

        Thank You,

        Regards,

        Sophia,

        Team OneAssist.
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          U
          Ugra Narasimha
          from Jaipur, Rajasthan
          Aug 5, 2018
          Resolved
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          Resolved

          Address: Kurnool, Andhra Pradesh, 518001

          I have hdfc sal account and get personal loan from hdfc bank i paid every month emi 7862 but once i cant maintains balance in account that time bounce my emi and bank charge me bounce charges with taxes and after one month they charge me 236 re for emi rtn charges what is this charges and what is related this charge without message hdfc always problem complaint service and we not choice for other bank sal account
          Sep 14, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 06, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your loan account number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
          Hi,
          Even i too facing RTN charges issue, i am maintaining proper balance in my account
          for EMI and loans, then too why RTN charges debited from account, 30k i have jumbo loan, 50k personal loan,
          36k debit card EMI,
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            S
            Sandy Karn
            from Badlapur, Maharashtra
            Aug 5, 2018
            Resolved
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            Resolved

            Address: Thane, Maharashtra

            I want to inform you that I was canceled 3 tickets of IRCTC but I have received only two tickets return fund. And one ticket return not got yet.. As per IRCTC they transfer the amount in my account but it is not deposited by bank.
            BANK RFND TXN ID - ZP56b28a31f690a
            I request you to please refund my amount as early as possible

            Please find given attachment

            Thanks and regards
            Sandeep kumar
            Sep 8, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 06, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Manoj
            HDFC Bank Customer Assistance
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              I
              ishan ravalji
              from Vadodara, Gujarat
              Aug 7, 2018
              Resolved
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              Resolved

              Address: Surat, Gujarat

              Respected...
              I m using regalia credit card... And so far having satisfied with my experience with it..i m always regular with my credit Card payment.. But.. Couple of months back.. I mark for a auto payment mode.. Somehow it wasn't done.. Resulting in delay payment for two days...and I have charged of 750 rupees by bank... And even for this month also... As I was stuck in my company for emergency reasons...and also Hdfc phone banking app not responding... Failed to make my payments on time...late by one or two day...
              Such amount that charged by bank...is big to me... So i request for a back my late payment charge and looking in a matter for this month payment also...
              Hoping for a favourable response...
              Thanks... My credit card number is - [protected] - ishansinh ravalji
              Sep 23, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              In the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due to the applicable late payment charges/finance charges would be levied to the card account. However, owing to your relationship with the bank we have arranged to reverse the late payment fee of Rs 750 levied on 03/08/2018. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

              -Manoj
              HDFC Bank Customer Assistance
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                S
                Surajit Daw
                from Mumbai, Maharashtra
                Aug 5, 2018
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                Address: Kolkata, West Bengal, 700006

                My credit card bill amount is not satisfactory. It is not acceptable from hdfc bank. Earlier due to it's bad reputation to me regarding purchase, practically stopped by me. But unfortunately i have used this card. It is totally injustice and i am asking for high rate of investigation from you. Iam also using other credit cards without any obstacles.in near future i surely avoid and also visualise this situation. I will not pay any extra amount for this. Credit card number [protected]
                Sep 7, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We infer that you have sought clarification with regard to your credit card account. In order for us to assist on priority, please share your Credit Card last four digits, with contact number, email id as maintained in the credit card account & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  R
                  Rakesh Thakral
                  from New Delhi, Delhi
                  Aug 5, 2018
                  Resolved
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                  Resolved

                  Address: 121004

                  Our durable loan a/c no - [protected] from hdfc bank, recieved call from number [protected] by any hdfc employee madam talk with us as very misbehave & rudly & when we inform her that this is not right to talk in this language, she again threat us very badly & told that sending a person in your home that teach you talking language. Same this madam already had done misbehave with us before 2 times from same this number.

                  Call recieved from [protected] at our number [protected] on dt. 5 august sunday time 11.50 morning by madam employee but not informed her name.

                  Request to solve or suggest us for further action of any police complaint etc.

                  Thanks
                  Girish thakral
                  Mob - [protected]
                  Sep 21, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 08, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that our Bank official Mr. Anurag Aggarwal has contacted you and has addressed your concerns. Please feel free to speak to Mr. Anurag Aggarwal on[protected] / [protected] for any further clarification or assistance.

                  -Anay
                  HDFC Bank Customer Assistance
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                    S
                    Sinnaiah
                    from Ambasamudram, Tamil Nadu
                    Aug 5, 2018
                    Resolved
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                    Resolved

                    In the month of jan, pattukottai sarofoji senior sales officer collected voter id, aadhar card, pancard and cheque of rs5500 for processing loan. He didn't process the loan till now. Now he is asking bribe of rs 1000 to return our cheque and documents. Please take necessary action as soon as possible.
                    K. Sinnaiah,
                    Rasi fibre industries,
                    Neduvasal east,
                    Alangudy taluk,
                    Puddukottai[protected],
                    Mobile [protected].
                    Sep 19, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 05, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We're sorry to hear that. Please share your Application No., Mode of Application with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
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                      R
                      rushi08025
                      from Hyderabad, Telangana
                      Aug 5, 2018
                      Resolved
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                      Resolved

                      Address: 500062

                      Effective july 01, 2017, hdfc bank has stopped giving reward points to its credit card customers for transactions done through e-wallets like paytm & mobikwik. At the same time, these points are given for transactions done through their own payzapp wallet. I have a mail from the bank confirming this.

                      This policy is discriminatory aimed at providing advantage to the bank's owned wallet. Hence, it should immediately changed to treat all e-wallets equally.
                      Oct 21, 2018
                      Complaint marked as Resolved 
                      Did HDFC mark this as resolved? On what basis?
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 07, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to clarify that effective 1st July'2017, EasyEMI and e-wallet loading transactions will not accrue Reward Points/JP Miles. Reward Points/JP Miles accrued will be reversed if a retail transaction is converted into SmartEMI. You may refer to the following link https://goo.gl/yN421r for details on the same.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        M
                        mgdubey
                        from Gurgaon, Haryana
                        Aug 4, 2018
                        Resolved
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                        Address: New Delhi, Delhi

                        I applied personal loan from paisa bazar dot com, after that i receive many banks calls regarding same in this list i also receive call from hdfc bank executive and share kyc with him on behalf of bank but all kyc's are blank i do not sign any documents like : kyc's, loan form, loan agreements form etc.
                        But after few days loan amount disburse on my account.
                        For the loan detail i call to executive how the loan disburse in my account when i do not sign any application for forms, he told me that you have a account in bank so bank do not need your signature.
                        When i call to customer care they me that we have signed copy of loan agreement. But i am not signing any documents.
                        Sep 20, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 05, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your Loan account number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          N
                          nehaa14
                          from Kolkata, West Bengal
                          Aug 4, 2018
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                          Address: Kolkata, West Bengal, 700156

                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2894 without my concern on date:04/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                          Oneassist relationship number : 5024281
                          Name :- neha gupta
                          Mobile no. :- [protected]
                          Credit card number ending :- 2894
                          HDFC Bank customer support has been notified about the posted complaint.
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                            S
                            shubham pandey1
                            from Chennai, Tamil Nadu
                            Aug 4, 2018
                            Resolved
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                            Resolved

                            Sir

                            Hi i want to complain against hdfc bank for cheating me & keep delaying my concern for long time. I shop at jabong using hdfc credit card but i have not received my cash back post 60 days passed. Timeline for cash back has also passed. My case no is : [protected] but there is no update for my case no. Kindly credit my cashback & take strict action again hdfc bank.

                            Best regards,
                            Shubham kumar pandey
                            Sep 17, 2018
                            Complaint marked as Resolved 
                            Thank you forum, jabong, hdfc bank for help.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              C
                              CAgrawal
                              from Pune, Maharashtra
                              Aug 4, 2018
                              Resolved
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                              Resolved

                              I have made total two payments for my hdfc credit card through paytm. One is 2000 rs and other one is for 200 rs. It is successful from paytm but hdfc is claming that it has not been received. It was an imps transaction so why it's still not updated in my account. Paytm and hdfc both are blaming each other. Either i want my money back or update the money in my account asap.
                              Apr 19, 2019
                              Complaint marked as Resolved 
                              My issue was not resolved. They charged me late payment fee wrongly. I am done with HDFC credit card now.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 04, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your card number, transaction details, and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Aug 05, 2018
                              Updated by CAgrawal
                              Hi, I have sent the mail on given email id. Kindly resolve my issue.
                              Aug 06, 2018
                              Updated by CAgrawal
                              Hi HDFC bank, it’s Monday already. When can I expect my money? Hoping to hear soon @HDFCBank
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                                A
                                Ajay Singh Tripathi
                                from Abhaneri, Rajasthan
                                Aug 4, 2018
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                                Address: Jaipur, Rajasthan, 302004

                                Dear sir,
                                I am having a account in your bank
                                I am facing problem for demat statement. I called cosutomer care Center many times . They transfer my call on hold always . When ever I enter last 4 digits of your reg mobile number cumpyter say it’s a invalid number .
                                Kindly help me out
                                Thanks
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  babupri
                                  from Warangal, Telangana
                                  Aug 4, 2018
                                  Resolved
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                                  Resolved

                                  I had applied for a loan in hdfc file no[protected], dated 25 april but they did not approved, reason they are giving non eligible, on 6 july 2018, mean while they regular demanded all related paper till 4 july 2018.
                                  Now they are saying we will deduct some amount of processing fees. Whereas there is no commitment of regarding deduction of amount.
                                  We have file refund amount on 18 july 2018, but they are misbehaving and not refunding an amount.
                                  (Hdfc sales pvt ltd k, aushambi)
                                  I want to refund my full amount as soon as possible.
                                  Sep 13, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 07, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                  Regards,
                                  Team HDFC Home Loans
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                                    H
                                    hocuspocus32
                                    from Kollam, Kerala
                                    Aug 4, 2018
                                    Resolved
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                                    Resolved

                                    Address: Kollam, Kerala

                                    This is in regard to my account no [protected] which is with your bank at branch Kollam, Kerala. I’m unable to do any kind of debit transactions on my mentioned account, when contacted the Phone banking I was suggested to visit the nearest branch at Kollam, and on visiting the branch, the associates were unable to assist and mentioned that there is a No Debit applied on my account and when asked for the reason I was given a wearied answer that there is no reason mentioned by the person who has blocked the account.
                                    Please clear this asap
                                    Aug 10, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 04, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    Aug 07, 2018
                                    Updated by hocuspocus32
                                    any update?
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                                      SumantaBanerjee
                                      from Kolkata, West Bengal
                                      Aug 4, 2018
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                                      Address: Kolkata, West Bengal, 700082

                                      Hdfc bank letter dated 04/07/2018 subject debit card loan number [protected] as per hdfc bank my loan number [protected] amount 12357 tenure 6 months emi 2157 bank shows transaction made by flipkart on 02/07/18. As per flipkart there is no transaction made by flipkart on that date. With my concern i have not made any transaction with this amount in near past. I have recorded voice of flipkart and hdfc both are contradict to each other
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Piyush_Malhotra
                                        from Basi, Punjab
                                        Aug 4, 2018
                                        Resolved
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                                        Resolved

                                        Address: Gurgaon, Haryana, 122001
                                        Website: www.hdfcbabk.com

                                        I worked in an it company, there hdfc bank employees came and offered us the service charges free credit card at 0 service charges. I applied for that and got a hdfc credit card but last year 590rs was deducted from my credit card as of service charges, then i talked with customer support that my credit card is 0rs service charge then they refund back. But now again they charged me 590rs. As service charge on service charge free credit card. This is rediculous behavior of hdfc bank. I would suggest everyone to nit use hdfc cards. Please look into my complaint, i also registered complaint for the same in hdfc bank.
                                        Complaint no is:- [protected]

                                        My contact no is:- [protected]
                                        Sep 4, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 04, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We observe that your Money Back Credit Card has been issued as a priced card and in view of the same, renewal fee of Rs.500.00 was debited to your card account as the required spend threshold of Rs.50, 000.00 was not met in the last 12 months. You may visit the following link https://goo.gl/WekULv to know the features and benefits of the card.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Aug 05, 2018
                                        Updated by Piyush_Malhotra
                                        This was not notified by the hdfc team that you should met with a threahold of 50, 000. It is a cheating with the customers.
                                        Need to de-register my card.
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