HDFC Bank Complaints & Reviews

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available on our website under the following path to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form. The address for communication is: HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

-Anay
HDFC Bank Customer Assistance

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

we request you to share the scanned copy of complete Cardholder dispute form to [protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://www.hdfcbank.com/assets/pdf/transaction_dispute_form.doc

-Manoj
HDFC Bank Customer Assistance

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We would like to state that HDFC Bank Does Not:

- charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving job offers;

- authorize any third party (such as vendors, placement services, recruitment agencies etc.) to make any employment offers to the applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them.

Please note that any offers / benefits / content / instructions presented in such misleading communication / Employment Portals impersonating HDFC Bank, do not represent those of the company and are contrary to our company policy. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them. HDFC Bank will not accept any liability for the actions of candidates on spoofed mails / communication.

We have mentioned the above mention information on our web site. Please refer below URL.

https://goo.gl/2ycLAi

Further, we request you to confirm if the payment made was from HDFC Bank account or not. If yes, kindly share your mobile number registered with us along with the date and amount of transaction on [protected]@hdfcbank.com, to enable us to assist you further. In case you have transacted from another bank account, kindly liaise with your banker for further assistance.

-Manoj
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked your account and note that there was insufficient balance in your account at the time of ECS being processed to your account. Therefore the EMI got returned for the reason insufficient balance. In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/etBAjw

-Manoj
HDFC Bank Customer Assistance

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We thank you for sharing your concerns. We understand that you are currently abroad and cannot visit our branch to submit a request for closure of your account. We wish to clarify that for account closure, a duly signed request from the customer is required. In the absence of same, an account cannot be closed. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. Please send the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link for the address of our branches: https://goo.gl/P7P68V

-Anay
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ACH / ECS(s) received in clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ACH / ECS(s), was not sufficient to cover the ACH / ECS(s) received in clearing. Therefore the ACH / ECS(s) was returned due to insufficient funds and the corresponding charges for ACH / ECS(s) dishonour were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ACH / ECS(s), to avoid the ACH / ECS(s) return charges being levied to your account. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/yPrNfA

-Anay
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance

Jun 24, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused due to the follow up done by our authorized representatives. ·We would like to inform you that since we were not able to contact you on your registered mobile number, more specialized efforts were initiated in order to have a discussion on the loan. Hence, visit was done at your registered address. ·However we wish to state that the sole intention of our bank officer was to make you aware of the Bank processes followed towards the recovery of the loan. ·We wish to confirm that our representatives operate under strict guidelines on the manner and demeanor of their interaction with all customers any deviant behavior by our staff is dealt with strictly. ·Further, you are requested to visit our loan service branch to update your residential address. You are requested to contact our Bank officer – Mr. Rojith Rajan on (0) [protected], for any further assistance if required. Assuring you of our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Jun 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

Jun 24, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, account no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jun 25, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at [protected]@hdfcbank.com and share us the email confirmation received from Amazon for the refund along with your account details or registered mobile number. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance