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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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P
Param11
from Gurgaon, Haryana
Jun 21, 2018
Resolved
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Address: Karnal, Haryana, 132039

Sir my account in hdfc bank branch assandh distt karnal haryana and my a/c no. Is -[protected]. I visit in hdfc bank for info of my account. But he did not talk with me he is not informotion my account. Behavior of the manager is very rude. His employee code is.-g3299. Your bank is brand in india. Please provide best service of customer satifaction and resolve my problem as soon as possible
Aug 5, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
HDFC Bank Customer Care's response
Dear Customer,

We note that our Cluster Head, Ms. Ashu Munjal has emailed you on June 25, 2018, to address your queries and concerns. Please feel free to speak to Ms. Ashu Munjal on the contact number provided in her email for any further clarification or assistance.

-Manoj
HDFC Bank Customer Assistance
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    N
    nagasrinupediredla
    from Delhi, Delhi
    Jun 21, 2018
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    Address: 560001

    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2376 without my concern on date:14/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

    Oneassist relationship number : 2236428
    Name :- naga srinu pediredla
    Mobile no. :- [protected]
    Credit card number ending :- 2376
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Naga,

    Greetings from OneAssist,

    We are sorry for the inconvenience faced by you,

    As requested by you we have initiated your cancellation process vide service request number 3280656. Your refund amount 1899/- will be credited in your bank account within 5 to 7 working days.

    For any further assistance you may mail us at [protected]@oneassist.in. We'll be happy to help.

    Regards,

    Sophia,

    Team OneAssist
    Ok.. Thanks for response. After my amount credited to my account then i will get back to you.
    I will wait for 5 to 6 days for amount to be credited.

    Regards,
    Naga Srinu.P
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      A
      Anonymous Mousse
      from Mumbai, Maharashtra
      Jun 21, 2018
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      Address: Mumbai City, Maharashtra, 400016

      Dear sir most important message for citizens. A group calling on behalf of hdfc with the no [protected] is threatening call to individuals by pretending to be hdfc agents. I have checked by all the people they have received the same type of people making fake calls and are presumed to be hard core criminals and are working for hindu terrorist organisation. If these people are not apprehended then they will create further havoc in international standards to make money. They have police protection and mafia type organisation bacmed by politicians. If these people are not apprehended at the earliest then we will lodge an international complaints against these terrorist.
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        Param11
        from Gurgaon, Haryana
        Jun 21, 2018
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        Address: Karnal, Haryana, 132039
        Website: Hdfc

        Sir my account in hdfc bank branch assandh distt karnal haryana and my a/c no. Is -[protected]. I visit in hdfc bank for info of my account. But he did not talk with me he is not informotion my account. Behavior of the manager is very rude. His employee code is.-g3299. Your bank is brand in india. Please provide best service of customer satifaction. Please provide me acount detail of my account and resolve my problem as soon as possible
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          aashish.rana
          from Noida, Uttar Pradesh
          Jun 21, 2018
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          I am a hdfc bank credit card holder. The bank has debited rs. 1899/- from my credit card number ending with 7940 on date:04/06/2018. I am not interested about this service or any other services and don't want this membership any more. So cancel the membership and refund the debited money.

          Oneassist relationship number : 4561046
          Name :- aashish rana
          Mobile no. :- [protected]
          Credit card number ending :- 7940
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Sujeesh Ak
            from Chennai, Tamil Nadu
            Jun 20, 2018
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu

            This is regarding my house modt registration, initially i have been communicating with one mr ravi ([protected]@hdfcsales.com) to sanction my housing loan.. After that i have been following with him to complete my mod t registration but this guy is not corporating and always telling lame excuses not to complete this registration.. This kind of employees will spoil the bank's like hdfc.. Please help me on this, and help me to sort out my mod t registration as soon as possible. Kp ravi took some 3500 rs extra charges as well which is not part of any of this banking loan sanctions.. He seems to be a fraud hdfc employee.. Please take necessary actions immediately.
            Aug 1, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 21, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            HDFC Ltd sanctions/disburses Home Loans. Please visit http://bit.ly/2yx5J9L & they'll resolve your query at the earliest.

            -Manoj
            HDFC Bank Customer Assistance
            Verified Support
            Jun 21, 2018
            HDFC Bank Customer Care's response
            Dear Sujeesh,

            Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

            Regards,
            Team HDFC Home Loans
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              M
              mahendraarock
              from Jaipur, Rajasthan
              Jun 20, 2018
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              Address: Jaipur, Rajasthan, 302012

              I paid exam fee online with e-mitra... The amount was deducted from my account but the fee status was still "not submitted"
              I waited for 2 days as i thought there may be a technical error on system.
              Then i had to pay again for this.
              So there were two deductions from my hdfc account.
              When will i get my money back for the first fail transaction?
              Dear Customer,

              I'll ensure this is taken up promptly. Please share your Account No./Customer ID, registered contact details, details of the transaction and the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance.
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                J
                Jyotirmay Pandey
                from Lucknow, Uttar Pradesh
                Jun 20, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110001
                Website: hdfcbank.com

                I came to kanpur from greater noida on 2 june 2018 and since then i am here. Today on 20 june 2018 (Wed), when i tried to pay from my hdfc atm card at a petrol pump, the transaction was denied.

                The last transaction that i did was on 18 jun 2018 for jio recharge (Nhdf[protected]-billdkreliancejioinf) ref no.[protected] for inr 349/- after that i did not make any transaction.

                Therefore, i logged into netbanking today and got shocked to see that inr 1, 05, 000 (1 lakh and five thousand) have been withdrawn from my hdfc bank account.

                On 19 june 2018, inr 20, 000, inr 40, 000, inr 10, 000 and inr 5000 (Total inr 75, 000) were withdrawn from different atms in delhi.

                On 20 june 2018, inr 10, 000, inr 10, 000 and inr 10, 000 (Total inr 30, 000) were withdrawn from different atms in ghaziabad.

                I am in kanpur and my atm card is in my custody and i had never shared any details with anyone. I am from it field and very much aware of all banking cautions, even i educate others. Therefore this is really shocking to see that inr 1, 05, 000 were withdrawn fraudulently from my hdfc account in delhi and ghaziabad.

                The most surprising thing is that i did not receive any alert sms or alert email for all these fraudulent transactions.

                I have called the hdfc customer care and they have logged a complaint and blocked my debit card and netbanking.

                The next step is i have to lodge an fir at the nearest police station tomorrow and go to bank with fir copy and fill up the cardholder dispute form with complaint numbers provided by the bank representatives.

                Just wanted to make a complaint here because the bank must be notified and must take serious actions for this issue. This is really frustrating.

                I will keep posted the next updates as soon as this case progresses.

                Thank you for now!

                Regards,
                Jyotirmay pandey
                Jul 23, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 22, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                -Anay
                HDFC Bank Customer Assistance
                Jun 25, 2018
                Updated by Jyotirmay Pandey
                First Update:

                I have done the formalities and filled out the "Cardholder Dispute Form" in the nearby HDFC branch in Kanpur and they have sent it to the concerned team. The investigation team will work on this incident and will get back to me.

                HDFC bank people have been very supportive till today (25-June-2018, Monday). You can also see the response from HDFC Bank Customer Assistance, so they are trying their best to fix this issue and get the people arrested who were involved in this crime.

                Let us see how soon this issue gets resolved.

                Will send the next update as soon as I get any information.

                Thank you!

                Regards,
                Jyotirmay
                Jul 02, 2018
                Updated by Jyotirmay Pandey
                Second Update:

                Got a response email from HDFC Bank and they have asked for the following:
                1) Cardholder Dispute Form (which I had submitted in Kanpur)
                2) Card Copy
                3) FIR Copy

                I have responded to them.

                Today on 2 July 2018, I am realizing that this case is taking long.

                Still waiting for a resolution.

                Will update as soon as I hear from HDFC.

                Regards,
                Jyotirmay
                Jul 03, 2018
                Updated by Jyotirmay Pandey
                Third Update:

                Today on 03 July 2018 (Tue), I got a call at 3:10 pm from HDFC and they informed that the bank is seriously trying to resolve this issue soon. It seems that they will fix the issue shortly, let us see though.

                Will send the next update when I hear again from HDFC.

                Regards,
                Jyotirmay
                Aug 07, 2018
                Updated by Jyotirmay Pandey
                Fourth and Last Update:

                HDFC Bank has resolved this issue on 9th July 2018. They must have busted the gang who was involved in these fraudulent transactions as such incidents happened with a lot of customers.

                I got my money back. I have also purchased the OneAssist plan to secure my account for future.

                Thanks a lot!

                Regards,
                Jyotirmay
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                  L
                  Lingasamy Bagavathi
                  from Raipur, Chhattisgarh
                  Jun 20, 2018
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu

                  Hi, i recently applied for credit card with hdfc, after a week of documents submission i had received 16 digit reference number (18f[protected]s1) through a sms asking me to send passcode to a number and i send. There is no notification whether my consent accepted and application processed. No communication and no channels to check the status. The official status tracking site shows no record found message. Tried phone banking, email, website, all channels redirect to website, website shows no record found.
                  Is there any other option for me to track?
                  Jul 24, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 21, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are unable to trace your application records with the details provided in your post, Having said this, we request you to provide the following details to [protected]@hdfcbank.com to enable us to do the needful. 1. Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your latest contact numbers, 5.Your complete residence address along with city and pincode, 6.Name of the executive who has collected the application, 7.Contact details of the executive, 8. Your email address, 9. Correct 16 digit Application Reference Number.

                  -Manoj
                  HDFC Bank Customer Assistance.
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                    S
                    Satindh
                    from Kumaralingam, Tamil Nadu
                    Jun 20, 2018
                    Resolved
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                    Resolved

                    Hi All,

                    I am Indhumathi, i am having an hdfc credit card and for June 2018 i have received the bill. I have three complaints on this bill

                    1) In that bill i could see 2999Rs for ONE assist MFEE. I didn't requested for this feature. I don't know why this has been added and enabled to me without notifying me.
                    2)Also, i have got 500Rs as overlimit fee for 478 rupees of purchase. This is the first time i am facing this kind of activity. Also usually If i am not having sufficient fund in my card, the transaction will be declined.
                    But now it is accepting the transaction and for that i am charged overlimit fee.This is ridiculous. If there is no sufficient fund then the transaction should be declined.Earlier i didn't faced like this.
                    3)Also i am getting some EMI amount(like 18, 113 as MER EMI and 316.65rs as smartEMI) charged in all the bills. I want all this incorrect charges should be returned.
                    whenever i tried to their customer care number, they are putting my call on hold for long time and disconnecting after the long hold. The customer care(voice) is very poor.
                    Aug 5, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 22, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your queries and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                    -Anay
                    HDFC Bank Customer Assistance
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                      C
                      Chaitra Krishnappa
                      from Vijayawada, Andhra Pradesh
                      Jun 20, 2018
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                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9515 without my concern on date:17/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                      Oneassist relationship number : 2251528
                      Name :- k chaitra
                      Mobile no. :- [protected]
                      Credit card number ending :- 9515
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        Ritan Bhandari
                        from Chandigarh, Chandigarh
                        Jun 20, 2018
                        Resolved
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                        Resolved

                        Address: 160064

                        Hello my name is Ritan Bhandari and my consumer Durable Loan [protected] has been processed. Loan Amount is Rs. 71200. i need to get 12000 cash back amount .. But 4 Month passed no amount is back . i keep calling Toll free no but no one picking phone and when i am checking with Shopkeeper this was his reply bellow-

                        Yes this is the case between the bank and you as they don’t provide the details to us the customer only

                        So when i am calling[protected]‬ he is mr Anuj Hdfc finance branch manger . he is not replying and just saying i dont know why amount is not come back etc please call toll free number etc. So things are running in circle and now only 2 installment is pending as according to agreement we need to get back cash after 3 installment . So it is very-2 frustrated now and i dont like behavior. MaNAGER keep saying to send emails and call tollfree number so please i need help to solve my issue
                        Jul 27, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jun 21, 2018
                        Updated by Ritan Bhandari
                        any update ???
                        Verified Support
                        Jun 22, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We confirm that cash back amount was already credited to your loan account and same was adjusted against the EMI for the month of May 218.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Jun 28, 2018
                        Updated by Ritan Bhandari
                        i dont gey any Credit back ..Please dont say this amount was allready Credit to your loan amount and where its was adjested as Still on my account FULL PAYMENT WAS GOING . i need this resolution please and i dont want to hear please any false promises and comments without any proff. Please Find the attachment of June Month installment and STILL FULL payment is going from my Account .

                        Jun 28, 2018
                        Updated by Ritan Bhandari
                        please i need this resolution ASAP as my only two payments is pending now . the things currently going it is very-2 and its my Worst experience i face this and this is first time i get such worst experience in my life and Now u guys just saying amount credit where it credit ??? WHY FULL AMOUNT DEBIT ON MY ACCOUNT ???????
                        Jul 02, 2018
                        Updated by Ritan Bhandari
                        ANY UPDATE ????????????
                        Jul 04, 2018
                        Updated by Ritan Bhandari
                        Any update ????????????
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                          S
                          svishnu2k20
                          from Bengaluru, Karnataka
                          Jun 20, 2018
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                          Address: 560043

                          I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 3079 without my concern on date:11/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership i no need it any more.

                          One Assist membership ID : [protected]
                          One Assist Customer ID : 1200582

                          Name :- S VISHNU SHANKAR
                          Mobile No. :- [protected]
                          Credit Card Number Ending :- 3079
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Chetan_stark
                            from Jind, Haryana
                            Jun 20, 2018
                            Resolved
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                            Resolved

                            Address: Agra, Uttar Pradesh, 125053
                            Website: www.hdfcbank.com

                            I paid two amounts of 14999/- each to flipkart using hdfc netbanking. But the payments were not successful so the orders were not placed but the amount got deducted. It happened twice. The transaction no. are[protected] and[protected].Even after making so many calls, no action was taken against it. Flipkart executives are saying that they have not received the amount and only bank customer care will help you but they are not refunding my amount.
                            Aug 3, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jun 21, 2018
                            Updated by Chetan_stark
                            HDFC has the worst service.They have resolved my case stating that I have to ask flipkart for the proof that transaction got declined in writeen which flipkart is unable to provide me.What can i do now?Docket no. of the complaint is KOLC[protected].
                            Verified Support
                            Jun 22, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are not able to trace the transaction that you are referring to in your savings account. Kindly recheck and confirm the account from which the transaction was done. You can email us at [protected]@hdfcbank.com with your registered mobile number and date and time of the transaction. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
                            Jun 22, 2018
                            Updated by Chetan_stark
                            Reference no. of both the transactions are [protected] and [protected]
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                              H
                              Hemika
                              Jun 20, 2018
                              Resolved
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                              Resolved

                              Hi,

                              For the last two days am trying to generate my net banking password as i have forgotten the previous one. Am neither receiving the otp on my registered phone or my registered email.

                              This has been going on for days now and i have made multiple attempts. It’s just not done, please resolve it immediately

                              This is urgent please help.

                              Regards,
                              Hemika
                              Jul 25, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 22, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to initiate fresh attempt and confirm the below details through email on [protected]@hdfcbank.com for further investigation 1. Date and time of attempt 2. Step by step screenshot of the transaction. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                bobby009
                                from Hyderabad, Telangana
                                Jun 20, 2018
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                                Address: Varanasi, Uttar Pradesh, 221008
                                Website: [email protected]

                                Sir i have hdfc credit card of limit 50000, Later i have settled it for an amount of 38500 on 15.03.2016 i have got my settlement copy also for that.But in my CIBIL it was showing as negative account&it was open and showing the balance amount of 16000 on my CIBIL So please resolve the issue.my settlement letter has attached.
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                                  Rahulkedar
                                  from Mumbai, Maharashtra
                                  Jun 20, 2018
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 400606

                                  Dear sir/madam,

                                  My account no. [[protected]], shows me multiple deduction of rs.708, 706, 708, 708 and 708 on 12/06/2018as asd. Please clarify me about this deductions from my account. It was my salary and i don't know how i can manage my college fees in this month. I would request you to please refund it. Hope you understand my problem and revert me as soon as possible. This is my contact number [[protected]]
                                  Aug 3, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 21, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Our branch official Ms. Sowmya Chawan has already responded to you through email. Please check your email inbox and revert to her in case of any pending issue

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Victor Toppo
                                    from Bengaluru, Karnataka
                                    Jun 20, 2018
                                    Resolved
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                                    Resolved

                                    Address: 560075
                                    Website: leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter

                                    Dear hdfc bank team,

                                    I want to close my jumbo loan account (635x xxxx x605 8) but for that i am not being able to connect to anyone over the call as there is no ivr for jumbo loan.

                                    I have visited the branch twice for the same and they say that i can only close the account over call. Kindly help me in closing the account and please don not ask me to call on the ivr number[protected] as it is not being helpful.

                                    If required, you can send me my total due amount and method of payment to my registered email id with your banking services.

                                    Hope to hear from you soon.

                                    Regards,
                                    Victor
                                    [protected]
                                    Victortoppo. [protected]@gmail.com
                                    Jul 25, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 20, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    we have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      S
                                      skumar.t15
                                      from Delhi, Delhi
                                      Jun 20, 2018
                                      Resolved
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                                      Resolved

                                      Website: www.hdfclife.com

                                      I took policy on jun, 2013 for 50, 000 per year for 5 year. Now it's matured. While taking policy agent told will get double the amount (5 lakhs) on maturity.

                                      But now after looking at maturity amount, shocked. It's 2.3 lakhs only, which is less than what i paid. It's really worst. Even i kept in bank, will get more. Are they making customers fools? Are they surviving like this only?

                                      It's not only with me, with all happening same. All customers complaining same with this (Sampoorn samridhi) policy. Are they training their agents to miss guide customers. It's

                                      There is no response from anyone, at branch or [protected]@hdfclife.com
                                      Jul 22, 2018
                                      Complaint marked as Resolved 
                                      HDFC Life customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 21, 2018
                                      HDFC Life Customer Care's response
                                      Hi, kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                                        Goel Jatin
                                        from Gurgaon, Haryana
                                        Jun 20, 2018
                                        Resolved
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                                        Resolved

                                        Address: Yamuna Nagar, Haryana, 135103

                                        Dear sir/madam
                                        I had applied for a balance transfer of my home loan (Currently i had a loan in canara bank) through your broker induisnd bank before applying both the loan i asked your induisnd executive namely arvind karla branch yamunanagar whether my loan is not done by your bank my proceessing fees is refund or not he said yes it will be refunded if loan is not given by our bank. Later my loan along with topup loan is in processing my file no[protected],[protected] but i am not interested in taking loan from your bank due to unnecessary botheration and misbehavior of your bank staff namely arvind karla, sanjeev sanora, amit vig (Areas sale manager home loan). I asked mr amit ji to many times 10 days and he said processing fees not refunded and do misbehavior with me.
                                        I am extremely dissatisfied with service of both the bank induisnd and hdfc bank. I experience such a pathetic service. So i request you last time to refund my processing fees either i will go for legal action.
                                        Thanks
                                        Jatin
                                        Jul 22, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Jatin,

                                        Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                        Regards,
                                        Team HDFC Home Loans
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